Soom Feedback (ALL)

Ooh, cool ^^ I'm going to have a Gena girl shortly... can't wait to see yours! What body are you getting for her? I've been wondering if I want a more mature body, but I might stick with the long legs.

 

Lost auction on a Soom Gena just this morning... but I'm glad to hear that Soom is quick with their deliveries. Maybe... if I don't feel so depressed, I'll order Gena from Soom instead.

 

Oh wow, Soom is awesome. They're shipping my eyes and wigs very fast, as well. Now I just wish Tensiya or Luts would ship my dolls! :cry:

 

Congrats on your Gena-boy, Zoi!

SOOM is most definitely the bomb! I ordered Dillui with faceup and body blushing 5 days ago, and I received word from Hanna that she's already on her way to me as of last night! This will be my third time ordering from SOOM, and their customer service, with lickety split shipping, has to be, at least in my experience, some of the best I've ever known.

Lia

 

I can't say enough good things about Hanna/Soom--& also Rainbow, their makeup artist. The fastest shipping ever, the friendliest people & what a talented customizer. Don't be afraid (hehe) to go back & spend your "points"-i was shocked when i went to place a clothes order & i had accumulated all these points from my doll orders, it took a good chunk off the clothes order price!

 

Heheee. That's EXACTLY how I felt about Dollmore...I'd waited and waited for a DoD last year, and had originally been going to buy a Luts girl this year...but after literally THREE MONTHS of waiting for them to restock (whenever they did, I just happened to be away for the day that the dolls were in stock--argh!--and Luts seldom keeps things in stock for more than 24 hours on the English site), I saw my girl and decided to order from Dollmore. I placed my order at 11pm on Sunday night and had my girl by noon on Friday, even with a special makeup request!

Here's to shops with in-stock items and great customer service!

 

Seconded! (Or fourthed or fifthed by now ; ) Soom is fantastic to deal with, and super-fast. Hanna is awesome with email communication, and Rainbow is an A1 artist.

I'm so pleased to see more and more Soom dolls appearing on the forums lately. I'll be looking forward to seeing your Gena and your friend's boy!

Edit: Achi, it sucks to lose auctions, I've lost a couple recently that had me totally bummed, too =/ Don't be afraid to order straight from Soom, though, Hanna's english is great and she's happy to answer any questions you have before and after ordering =)

Cypher

 

No kidding!! I ordered my Dimo head yesterday, and that evening, he'd left Korea! Wow! He should be here in several days, already!

 

Yay, another Dimo boy! That makes three of us! *bounces*

Griffyn

 

Dimo is a great head. I adore that Dark Angel Dimo, but alas, can't afford him.

 

You shouldn't have to wait long at all, Zoi! My Dillui arrived on Thursday--only three short days after Soom sent her out! I was at work as usual and missed the Thursday delivery, but I picked her up yesterday, and I have to say that I'm absolutely thrilled with Soom's artistry!

Hope your boy gets to you very soon!

Lia

 

* What did you order? 1) Sabik Cyborg 2) Two pairs of eyes, one shirt, one pair of boxers
* When did you order? 1) 5-30-07 2) 09-26-07
* How was the communication? Great. I got confirmation within a day and if i had a question, they answered it promptly and well. Sweethearts to deal with.
* How easy was it to pay? Simple, Paypal
* How long did it take to ship? 1) Delivery notice 09-19, delivered 09-22 (Best birthday present ever!) 2) delivery notice September 27th, arrived September 29th (Two days. TWO DAYS. I was gobsmacked!)
* Was the quality appropriate for the price, in your opinion? Oh yes.
* Did the item look like the sales pictures? He looks even better in the flesh!
* Were you satisfied with the product? Very much so!

 

I ordered a Cyborg Sabik with face up, special outfit and body blushing. He arrived in three weeks. I have ordered from them three additional times after receiving my Sabik and they have always shipped the items out quickly. Soom's communication is excellent, their customer service is top notch and their quality is amazing!! I highly, highly recommend them!

 

What did you order? Teeny Gem Mint
* When did you order? August 2007
* How was the communication? Excellent. If you post a question to the Q&A board, they'll get right back to you, usually within 12-24 hrs.
* How easy was it to pay? Easy. I paid by Paypal. Use IE or Netscape. The ordering portion of their site isn't compatible with Mozilla.
* How long did it take to ship? I received my girl in about 2 weeks from the time of ordering.
* Was the quality appropriate for the price, in your opinion? Absolutely.
* Did the item look like the sales pictures? I thought that my teeny gem was adorable, but she did not look exactly like the photos. They didn't have a clear profile shot of her on the site, and she has a bit of an unusual nose. I loved her, but know of at least one person who was didn't like her Mint for that reason.
* Were you satisfied with the product? Completely!

 

* What did you order? Rian, Asil, Sabik, a lot of clothes and stuff
* When did you order? A lot of times, I can't remember
* How was the communication? Amazing, SOOM is great
* How easy was it to pay? By Paypal
* How long did it take to ship? Pretty fast, no more than 3 weeks for dolls
* Was the quality appropriate for the price, in your opinion? Absolutely YES
* Did the item look like the sales pictures? I love them better in real life!
* Were you satisfied with the product? YES

 

* What did you order? Two Wigs and other accessary.
* When did you order? 3 Oct.
* How was the communication? Really great! they always tell about the details when I ask them and they answer quickly.
* How easy was it to pay? I use Paypal
* How long did it take to ship? very fast shipping around 7-10 days *note that i lived in Thailand.
* Was the quality appropriate for the price, in your opinion? Yes!
* Did the item look like the sales pictures? the items're look better than pictures.
* Were you satisfied with the product? very very much. ^w<

 

* What did you order? Elf Uyoo X-mas kit

* When did you order? End of Nov 2006

* How was the communication? Amazing, they responded to any questions really fast.

* How easy was it to pay? Very simple, paid by bankwire.

* How long did it take to ship? She was shipped within 5 days of receiving payment!

* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yeap, she looks perfect.
* Were you satisfied with the product? Definitely. I would buy from Soom again.

 

* What did you order? FFD Sabik (Custom face up and Body Blush) + 2 Wigs + Clothes
* When did you order? End of July
* How was the communication? Very prompt, answered all questions within 24 working hours.
* How easy was it to pay? Paypal
* How long did it take to ship? Under 3 weeks.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Well, better as it was a custom face up
* Were you satisfied with the product? Yes, they listened to what I wanted the custom face up to be and did him very well. I love him very much!

 

* What did you order? 1) Corvi
* When did you order? 1) 9.26.07
* How was the communication? Great. I got confirmation within a day and if i had a question, they answered it promptly and well.
* How easy was it to pay? Very easy with Paypal
* How long did it take to ship? Arrived at my PO Box by 10.15.07
* Was the quality appropriate for the price, in your opinion? Definately.
* Did the item look like the sales pictures? Yuup.
* Were you satisfied with the product? Would buy from again!
__________________

 

* What did you order? Basic (?) Sabik
* When did you order? During the August FFD
* How was the communication? Very good. I had no problems at all.
* How easy was it to pay? As easy as it is with most other doll sites
* How long did it take to ship? Only about 2 weeks. Shipping took three days.
* Was the quality appropriate for the price, in your opinion? Yes, very. I am happy with how sturdy my doll is. The fur wig he came with leaves much to be desired but I can deal with it.
* Did the item look like the sales pictures? Heheh yeah ^_^ I got him because his pic looked like a game character I liked and he arrived looking the same.
* Were you satisfied with the product? Very satisfied. Soom is great!

 

(Sorry if there's already a thread thats supposed to contain stuff like this, I searched but didn't find anything...^^; )


So, I just had the most wonderful customer service EVER!!
During that huge sale that SOOM had I had ordered some stuff for my friend and myself. Everything arrived but they had accidently switched the only thing my friend ordered: a pair of eyes (they accidently sent the wrong color).

Normally I wouldn't have said anything, mistakes happen during big events like that and everything else that I ordered was fine...But I felt bad that my friend wasn't going to get the only thing she had wanted, so I left a message on their bulletin board. SOOM wrote back requesting a picture, and after I posted one they sent out a FREE replacement pair of eyes immediately~!!

The eyes arrived today and not ONLY did they send the replacements, but a bunch of free gifts too!!

So, I just had to post that SOOM is my aboslute FAVORITE company. EVER!
I loved them before this, but now I competely and utterly adore them.

 

Wow! Talk about customer service! (But you sent the mixed-up pair of eyes back to them, right?)

Your friend should be very happy to learn how you went out of your way- And SOOM, too!- to get her the eyes she wanted so badly!

 

Actually, we got to keep the accidental eyes as a gift as well! ^^;;

My friend and I are both extremely happy. Soom totally rocks our socks, lol.

 

Haha, that's cool.

Glad to know you guys are both happy! I always like hearing how well these things turn out... :3

 

Thanks so much! ^_^

I'm so glad that there really ARE good endings like ours, since I hear so much about the bad ones...

 

I love Soom too! They accidentally sent out an order of clothes twice. I posted on their message board asking if they wanted me to ship back one of the packages. They said no, and that I could keep the second set of outfits as a gift! That is so nice of them, their customer service is really great!

 

I love soom, too. When I had my Sabik on Layway, I Emailed them and told them that I'd be paying off the layway on a certian day, in case they'd have to pack him up. I also asked if they could change the address they were going to ship it to, since I'd moved. They did, and he got home four days after I put in my final payment.

On my 21st birthday. ^^!

 

Horray for happy SOOM stories!!

Thanks for sharing MarieMisu and Jeanemon. ^__^

 

* What did you order? Eyes, wigs, pants.
* When did you order? During the Hangawee sale, September 23rd or so.
* How was the communication? Good. Quick reply to the question about the status of the order as it said I needed to confirm my payment when I had.
* How easy was it to pay? Very, paid through credit card, was secure and easy instructions.
* How long did it take to ship? Two-three weeks. The sale kept them busy.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes, however they did ship a wrong wig. I was in touch with them as soon as I opened the box and even sent a photo of the wigs to show what I received. They were very understanding, said I could keep the wrong wig as a gift and sent the proper one out a few days later via airmail so it took 10 days to arrive.

 

What did you order?
Quite a few things (I was running a group order).

When did you order?
During the Hangawee Sale this year.

How was the communication?
Great! I had a couple of questions before ordering and they answered them quickly.

How easy was it to pay?
Super easy. I used their credit card system and it was easy to understand and very secure.

How long did it take to ship?
They shipped it out immediately after they got back from vacation (I ended up having to only for a couple of days).

Was the quality appropriate for the price, in your opinion?
The quality was great. I was amazed how great the eyes, along with other itmes, were!

Did the item look like the sales pictures?
Exactly, if not better

Were you satisfied with the product?
Very! I'm especially in love with their eyes and will be ordering more in the future!

If you weren't satisfied, how did the company solve your problem?
-

 

What did you order? Godo with the Alice in the Wonderland faceup

When did you order? October 24

How was the communication? Okay

How easy was it to pay? Easy

How long did it take to ship? Three days

Was the quality appropriate for the price, in your opinion? Maybe. The resin was better than I ever expected, but it has orange veins in it and pink lines that cannot be removed easily. (Meaning, I'll have to sand, which I'm nervous about). I also got the wrong face up by mistake.

Did the item look like the sales pictures? No. Far from it. They accidentally gave me the face up of another doll. That one looked like it's sales pictures, but not like the pictures that I sent ^^;

Were you satisfied with the product?Sort of. The resin and sculpt are wonderful, but the wrong face up and resin flaws created much so much drama that I have begun to stop liking the doll.

If you weren't satisfied, how did the company solve your problem? Soom asked me to send back the head and the arm for a fix up and a replacement. I have to sand off the red seams myself somehow...

 

What did you order?
Eyes and accessories

When did you order?
2007-09-27

How was the communication?
Great, good English, quick answers.

How easy was it to pay?
Very easy. I paid with debit card on the site, and there was never any problem with the payment. They did not withdraw the money before they shipped the order.

How long did it take to ship?
The order arrived at 2007-10-09

Was the quality appropriate for the price, in your opinion?
Yes. Their eyes are beautiful and I was very impressed with the garter set I ordered. The wig ordered did not fit SD Luts dolls, but that might just be our bad research

Did the item look like the sales pictures?
Yes, and in some cases, like with the garter set, better.

Were you satisfied with the product?
Very, except for the fact that the garter set I ordered was for MSD, and the one I got was SD sized.

If you weren't satisfied, how did the company solve your problem?
They apologized and politely asked for proof that they had indeed shipped the wrong set (if I could please take a picture of the set I had. I did so next to my MSD doll, which showed the size problem pretty clearly.)

When they had that picture they let me keep the SD garter set and sent me the MSD one with EMS. Accidents do happen, and I am more than satisfied with how they solved this issue.

 

These are really nice stories ^^

I hope mine turns out happy too, although I'm afraid that it might not. I have to send the head and arm back... and... I just have bad feelings.

 

Wow, I was a bit nervous about ordering from SOOM, because it's going to be my first doll, but you guys made me feel a lot more love for them~ xD

 

So far I have been impressed with Soom. There was a mix-up when I ordered my Namu Voice of Angels Twins. I ordered them without the wings, but they showed up anyway. I left a message advising I will be willing to pay for the wings --after all, $62 dollars is a bit much to just give away. They thanked me and gave me half the amount in points. I did pay for the wings and I think they are worth the money.

Soom is an excellent company with wonderful customer service.

 

What did you order? A Gena head, and Kyrie kit. Some assorted things like s-hooks and extra eyelashes, a pair of soom eyes, and a few accessories.

When did you order? May, and November of '07.

How was the communication? Perfect. They answered the question I had the next day.

How easy was it to pay? Very easy. Paypal.

How long did it take to ship? They shipped the next shipping period for the kit deliveries, which was less than a week from when I ordered. The first time I think it took just a few days.

Was the quality appropriate for the price, in your opinion? Oh, yes. I am happy with them.

Did the item look like the sales pictures? They look better.

Were you satisfied with the product? Definitely.

The faceup I got for the kit I didn't even order! They sent an email telling me that they were sending me one with a default faceup, but I could consider it a free gift. I was so thankful! They are a great company.

 

I ordered the Limited Spinel in Oct on a layaway. Soom dispatched him a month early, ie: before I had finished paying for him! Thanks to a very sweet hubby and his credit card I was able to pay for him before he arrived (but only just!). He arrived today Wednesday 19 Dec and was sent on the 15th Dec. Thats fast!!!
He is beautiful, the site pictures don't do him justice. His resin is a lovely warm creamy colour and silky smooth to the touch. He has got slight seaming, but thats easily fixed if I can pluck up the courage to take sandpaper to him

All in all a painless process, but the early dispatch did surprised me.
I'm just happy he's home.

 

What did you order? Nion with default face-up, body brushing and sanding and seam removal service.

When did you order? 22/11/2007

How was the communication: Great!! They answered all my E-mails very quickly and were very polite.

How easy was it to pay? Very easy, with Paypal and they confirmed my payment next day.

How long did it take to ship: I ordered her on November 22nd and she was shipped on Monday 10th of December.

Was the quality appropiate for the price, in your opinion? Yes, the only problem was that I ordered seam removal and her seams weren't completely removed.

Did the item look like the sales pictures? Yes, maybe even more beautiful than in the pictures.

Were you satisfied with the product: Yes, I love her! I think Soom did a lovely face-up on her. She also came with a really nice wig and beautiful blue eyes. I would definitely buy from Soom again.

 

*What did you order?
Nion X-mas kit

* When did you order?
11/28/07

* How was the communication?
Excellent! I asked a few questions on their Q&A board, and received a reply within the next day or so. I also requested default faceup, but with a slightly different color for the eyebrows, as well as the color Luciferin for the eyes, since they were going to send random SOOM eyes anyway. Both requests were honored exactly! I also emailed them later after I placed the order and asked them to ship to a different place, since I'd gone home for the holidays, and they did this as well without any problems.

* How easy was it to pay?
Quite easy.

* How long did it take to ship?
Shipped 12/11/07, arrived a few days later (I believe on the 15th, if I remember correctly).

* Was the quality appropriate for the price, in your opinion?
Definitely!

* Did the item look like the sales pictures?
The eyebrows were shaped differently than I thought they would, but overall she's even more gorgeous in person than in sale photos.

* Were you satisfied with the product?
Couldn't be happier!

 

* What did you order? a wig, garter belt and stockings, an SD sized hoodie
* When did you order? 2nd Jan, slightly later because of a change in order.
* How was the communication? Excellent. The next day i got a message telling me that they'd made a mistake and that the wig that I ordered wasn't in stock. However, they said I could choose a different wig or they would refund the money to my paypal account. I chose to choose a slightly different wig and they replied very quickly to say that this wig was in stock and that they'd ship as soon as possible.
* How easy was it to pay? Very simple, paypal.
* How long did it take to ship? three days. I was very pleasantly surprised with the quick shipping!
* Was the quality appropriate for the price, in your opinion? Yes it certainly was, my items are fantastic quality.
* Did the item look like the sales pictures? Even better, I'd say.
* Were you satisfied with the product? Yes I was! Because of the small hitch with the wig being out of stock I was even sent a pair of eyelashes as a gift. Very useful as I was just about to redo my boy's face

 

* What did you order?
Gena kit with basic faceup; eyes, shooks, string puller; Dillui kit with custom faceup.

* When did you order?
December 2006; March 2007; November 2007.

* How was the communication?
Excellent. They always respond quick.

* How easy was it to pay?
Used paypal and was thus easy.

* How long did it take to ship?
Usually within the week, two weeks. There was a slight delay with the 2007 kits, but only by a couple of days.

* Was the quality appropriate for the price, in your opinion?
Yes, very much so.

* Did the item look like the sales pictures?
Yes; although with Soom eyes it's probably best to look up some owner pictures.

* Were you satisfied with the product?
Yes.

 

* What did you order? 1) Namu whiteskin head,pair of SOOM eyes,two pairs eyelashes,eyelash glue,plasticine.

* When did you order? 1) 1-10-08

* How was the communication? FABULOUS!

* How easy was it to pay? VERY easy!

* How long did it take to ship? 1) Arrived 5 DAYS after I placed the order!!!!


* Was the quality appropriate for the price, in your opinion? MORE gorgeous than imaginable,so YESSSS!!!! PLUS I GOT FREE FISHNET THIGH HIGHS!!!!!

* Did the item look like the sales pictures? Looks 100x better,absolutely GORGEOUS!!!!!!

* Were you satisfied with the product? I intend to buy more from them in the future!!=^_^=



SOOM=

 

* What did you order?: Long hooded jacket (black and white)
* When did you order?: 1/26/08
* How was the communication?: Quick. They sent confirmation emails after I placed the order and also when it was shipped out.
* How easy was it to pay?: VERY easy. Used my credit card.
* How long did it take to ship?: A day or so.
* Was the quality appropriate for the price, in your opinion?: Very much so.
* Did the item look like the sales pictures?: Better! I didn't expect it to be long (which is what I wanted) but it was perfect
* Were you satisfied with the product?: Very much so
* If you weren't satisfied, how did the company solve your problem?: N/A

 

* What did you order?: Super Gem Spinel with Custom faceup

* When did you order?: 24/12/2007

* How was the communication?: Good. Generally answered my panicky questions the next day.

* How easy was it to pay?: Easy. Did layaway in 5 payments through Paypal.

* How long did it take to ship?: 7-8 days preparation time, and around 2 days to ship.

* Was the quality appropriate for the price, in your opinion?: Yes - Spinel is gorgeous in person. The only thing I'm a bit iffy on - and this may just be my lack of experience, high expectations, or perfectionism coming into play - is that there are little rough patches in the resin on his legs.

* Did the item look like the sales pictures?: Yep - but much more handsome in real life

* Were you satisfied with the product?: Generally yes. Only thing that I'm not too happy with (apart from the resin thing which isn't too much of a problem) is that they got his eyebrows wrong. I wanted them flat, not slanted - and they did them slanted. So now his expression is wrong. Oh well, it gives him a wider range of expressions, I guess. We'll see.

* If you weren't satisfied, how did the company solve your problem?: Haven't told them about it yet - not sure where to do that, and can't be bothered....

 

REALLY LATE POST! XP I ordered my darling back months ago.

* What did you order?: Namu VOA Set Normal Skin with faceup and sanding

* When did you order?: Sometime at the start of August

* How was the communication?: Excellent! They answered all my questions ASAP, were very friendly, and made sure I knew when my boy would ship. They also ran out of the tattoos he was supposed to come with, so they emailed me and let me choose whatever ones I wanted instead. (Which for me was awesome since I loved the new ones MUCH better!)

* How easy was it to pay?: Easy as pie. Paypal!

* How long did it take to ship?: Around little less than two weeks, counting weekends.

* Was the quality appropriate for the price, in your opinion?: YES! He is amazingly beautiful! His seams were sanded smooth, and he's able to stand like a rock. I really love how slender he is, and how long his legs are. The resin is fantastic, and his faceup is just beautiful!

* Did the item look like the sales pictures?: Yes, but millions of times more gorgeous!

* Were you satisfied with the product?: 100% yes! I stared at him for a solid minute from sheer awe when I popped off the box and there he was staring at me. I admit I was surprised at how slender his hands are, but now they've become one of my favorite features.

* If you weren't satisfied, how did the company solve your problem?: Does not apply.

 

* What did you order?
Gem Dimo, a wig, and a pair of shoes.

* When did you order?
1/23/08

* How was the communication?
Mega amazing. They were out of stock of the wig I originally ordered, but they allowed me to change my order and replied quickly~

* How easy was it to pay?
Super easy, I paid via credit card.

* How long did it take to ship?
It left SOOM on 2/12/08, three weeks after I ordered, and arrived on 2/15/08.

* Was the quality appropriate for the price, in your opinion?
He was even more beautiful in person. @w@

* Did the item look like the sales pictures?
Yes~ The default make up is a little lighter than it appears in the pictures, from what I can tell, but it's beautiful. =O

* Were you satisfied with the product?
Yes~ He was my first doll so I was worried about how he'd fare during shipping, but he was packaged very well and arrived flawless~ =D I will most definitely order from SOOM again. =x

 

* What did you order? New magnets for my Godo's head because the old ones randomly broke to pieces

* When did you order? I can't remember since it was a group order

* How was the communication? ...

* How easy was it to pay? Easy

* How long did it take to ship? Not very long

* Was the quality appropriate for the price, in your opinion? Yes; the magnets are good quality

* Did the item look like the sales pictures? Sort of, except that I got the wrong sizes

* Were you satisfied with the product? No. Soom sent me two thick magnets, so now the headcap won't close. The website said that I was supposed to get two magnets of different sizes.

* If you weren't satisfied, how did the company solve your problem?: They didn't.

I told Soom that I recieved two thick magnets and that the headcap won't close. Soom told me that they sent me two different magnets and to check the group order.
They left it at that.
They did not offer to solve my problem, see pictures of proof, or even offer me advice on how to fix the problem. They just assumed that they were right without seeing what I actually got--after I told them that I didn't get two different magnets.

After my past two experiences, I will never buy from Soom again.

 

What did you order?
Super gem Spinel, with make up

When did you order?
15 Feb 08

How was the communication?
very well!!

How easy was it to pay?
Very easy, I use cc. paypal.

How long did it take to ship?
only 8 days! my Spinel arrived at 23 Feb.

Was the quality appropriate for the price, in your opinion?
The quality is really good when compare with the price.

Did the item look like the sales pictures?
Better than that.

Were you satisfied with the product?
YESsssssss!!

 

* What did you order? 1) Romantic Gena with Lady Marmalade dress.

* When did you order? 1) 1-29-08

* How was the communication? Kelly on the Q&A board is so nice!

* How easy was it to pay? I used PayPal and their shopping cart was perfect!

* How long did it take to ship? 1) Confirmed on the same day, shipped on Feb 1, arrived Feb 3!


* Was the quality appropriate for the price, in your opinion? She's amazingly beautiful, the resin is smooth and she was well packaged. They honored my wig request and sent 2 pairs of their fabulous silicone eyes too The dress is drop-dead amazing! The quality is just astounding and it was cut just perfect for their Gem body.

* Did the item look like the sales pictures? Absolutely perfect.

* Were you satisfied with the product? Oh yes!

 

* What did you order? 1) Underwear set and Stripe Ribbon schoolgirl outfit (shirt, tie, suspender-skirt), and a pair of white Luts Maryjane shoes.

* When did you order? 1) 2-04-08

* How was the communication? I forgot to get the shoes at first and asked Kelly (Q&A moderator) if I could add them to the same order. She said to just send PayPal for the amount with my other order number in the note saying I wanted to combine the order. It worked and I wasn't charged extra shipping or anything. They even gave me points for the shoes

* How easy was it to pay? I used PayPal for the original order and the amended order. Everything was fine.

* How long did it take to ship? 1) Shipped on Feb 11th and arrived a day after. Took longer because they were closed for Lunar New Year for most of the week before.


* Was the quality appropriate for the price, in your opinion? They sent me a free magic eraser block! The shoes are excellent, but it's Luts quality and pricing. The Stripe Ribbon set shirt is gorgeous, as is the skirt. The problem with the skirt though is that it strangely won't fit the Gem body unless I unstring her and put it on her waist while putting her lower body back together. I asked Kelly about it and she said they couldn't make it work either so she gave me a full refund for the outfit! They also pulled the outfit from their online store so you can't get it anymore.

* Did the item look like the sales pictures? They're all stunning quality, even the skirt that I might modify to fit better.

* Were you satisfied with the product? Definitely, their customer service is the best!

 

hi, I have a question, there's 2 soom, one in usa and one in korea (or is japan?) anyway you referred which SOOM? i have fear that in italy from japan, delivery taken more time than 3 weeks,... who can help me to know this?

 

Gosh, I almost forgot to do this!

What did you order? [FFD] Godo (Tan Brown)
* When did you order? 3-14-08
* How was the communication? Excellent, Kelly answered my questions promptly prior to my order
* How easy was it to pay? Simple, I used paypal! ^____^
* How long did it take to ship? Order was placed on the 14th confirmation received on the 16th Shipped on the 19th and arrived the 23rd at the post office but had to be picked up on the 24th x.x" In a Nutshell: Uberfast x3
* Was the quality appropriate for the price, in your opinion? Yep, he's worth every penny x3
* Did the item look like the sales pictures? His lips were colored a little differently than the pictures, but overall he looks even better in person!
* Were you satisfied with the product? You have no idea . . . And Soom even sent me an extra pair of eyes as a gift Will definitely buy from them again!

 

*What did you order? Super Gem Spinel- NS, without makeup

* When did you order? 02/20/08

* How was the communication? I didn't ask any questions so I didn't really have any communication with them.

* How easy was it to pay? Soom's credit card service was very easy to use.

* How long did it take to ship? I placed the order on the 20th, got my confirmation later that day, got a shipping notice on the 24th, and he was in my hot little hands by the 28th. Soom is super fast and EMS rocks my world.

* Was the quality appropriate for the price, in your opinion? Absolutely, the sculpt is beyond gorgeous with little details you may not catch in the photos on the site (he's got teeth!), the resin is lovely without any visible flaws, and his joints work beautifully- I like the locking mechanism in the knee joints. Since I didn't order him to be blushed, he does still have seams, but they're very small/non-jagged and look simple to remove.

* Did the item look like the sales pictures? Better, honestly. I don't like the bearded faceup on the site and the photos don't do his incredible body justice.

* Were you satisfied with the product? Very, very much so. I would order from Soom again in a heartbeat!

 

* What did you order? Kyrie Never Mind
* When did you order? March 2008
* How was the communication? Good
* How easy was it to pay? easy, credit card through Dacom
* How long did it take to ship? about 3.5 weeks, it took a bit longer because I ordered sanding
* Was the quality appropriate for the price, in your opinion? Mostly yes
* Did the item look like the sales pictures? yes except for the wig
* Were you satisfied with the product? on the whole, yes. had some problems though

* If you weren't satisfied, how did the company solve your problem?
They didn't fully solve it. My Kyrie had three problems:
1. they didn't pierce her ears
2. they didn't do the manicure
3. they sent the wrong wig

I contacted their customer service and they apologized for 1. and 2. and credited points to my account.
Regarding the wig, I asked them to send me the correct one and offered to send the other one back. They told me I had the right one, it looked different because it was styled with gel on the photo on their site. This is pure BS. The wig I got is not the right one, it is completely different and cannot be styled to look like the one on the site. Besides I've seen other KNM and they all had the right wig sent out.
If they had told me the truth (that the wig is sold out and therefore they can't replace it) it wouldn't be so bad.

I don't mind about 1. and 2. so much but 3. is a big deal. The point of a limited doll is that you get everything: the limited outfit, face-up and wig.
All in all, I'm very happy with my Kyrie. She's even more beautiful than I expected and they did a perfect job with the sanding. However I don't like being lied to so I don't know if I'll ever buy anything from Soom again.

 

Do you know anything about her? Friends of mine are getting her for me soon, since she's only 150$ with face up and I can get her in 30 days for 172.

DAAE

 

Just so you know loki1128, that is only the head thats for sale, it's an artist sculpt being distributed by Soom.

 

OOH! Thank you!!! :3 I was just wondering that as I kept looking at her. lmao. Well, my pal-o and I are browsing more dolls XD. Thank you very much for letting me know!

 

On the note of SOOM transactions, all I can say is they were absolutely wonderful!
I ordered my SOOM Laon, the first doll I ever bought after looking into them for three years and finally falling in love, I was terrified because what if something went wrong? I'm a student, I am so short of money, and it was a massive deal for me as if anything went wrong it would be an even bigger deal for me to send him back to have any work done, but as I sit here typing this, having just scampered across the room to go and get my beautiful Daye, I have to say that everything was totally worth every penny I paid for him.

He turned up within three weeks, he was packed wonderfully in masses of foam cut to fit around him, with a free two free sets of SOOM eyes, one set pink one set blue, and a free wig, a lovely and apparently out of stock red and black combo, (that weirdly matched my own hair perfectly)

His face up was lovely, He's not been body brushed, but I think I like him better that way, and it was worth the $50 I paid for it to be done.

I input the wrong postcode when I first sent the order, but they replied within hours of my query and rectified my mistake which was brilliant.

He came with no damages, beautiful resin, the seems were not sanded but that's no problem at all, and it was a lovely very simple transaction.

I just wanted to put in my two cents about how awesome SOOM were.