problem with B&G (Boy & Girl)... [RESOLVED]

OMG !!
that's almost 2k dollar! That's insane @_@!!!!
I still hope they will take responsiblity... It's not your fault at all...!!

 

But how? I've had to do similar things in the past, but all the companies were located in the US, and thus fell under US laws. It would be easy for B&G to not care. They're not located here. Heck, they may not even know about the media getting involved.

Again, I think talking about this issue here (and other doll forums) is one of the better things you can do. We all know the doll companies and dolls, as well as your situation. We are their main customers. Joe Sixpack watching the news at night isn't really going to care.

 

I meant going to the media about the Postal system there stealing her nearly $2000 package. Joe Sixpack doesn't have to know what is in the package. All she can say is it's art, if they pressed for it.

 

Oh dear, Doll-mage, how many times have you messaged them? I'd suggest doing it again, they were so nice about it whem my Sky got lost the first time...I'm not sure why they'd be putting this off for four months!

About the media, I disagree, this isnt the post office's fault for not compensating, I think B&G is responsible, and as said above, they're in a different country and probably wouldn't care that much...Have they read this forum? They've lost alot of business.

Although! I dont think you should stop buying from them! They're lovely dolls~ With that said, I do suggest buying from the ebay seller.

 

We're not talking about the Po giving her money back, we're talking about them stealing her package. That's why she should go to the media.

 

Have you tried to find out what they insured your package for? I know that BandG will have to be the ones to get thew insurance thing started as far as I know. almost 2 grand is just Horrible! nobody can afford to loose that much. I am sorry but I totally disagree with Gothic Hinata and just buy the dolls from them thru a Ebay seller, why give them any money till they make good and deliver the goods? they need to make this right for DollMage! It is really fraud to not deliver the goods when they have been paid for.

 

I decided to never buy a B&G product because of the way they have treated you Doll Mage. It's been, what, five months now? That's like almost half a year... I go batty just waiting a month for my dolls, let alone waiting 5 months! O__o

I'm very sorry you had to sell off some of your dolls to offset the loss. This entire situation just makes me very angry with Canada Post and B&G.

Personally, I feel B&G should've marked the dolls full price for a large order like this... You just don't take chances with an 11kg, $2000, 6 dolled package getting lost. It'll come to bite you in the ass, and it did in this situation... Urgh.

Damnit, and I really liked B&G's bodies, but not going to give money to a company that treats even ONE of their customers like this.

 

Have you gone legal with them yet? I would already have taken legal advise from a lawyer/solicitor regarding this matter, all in all regardless of whether the police would take action the fact remains the person who stole this package has gotten away with it, scott free, so far. It seems to me they could just go through each day stealing and stealing and what? nothings going to be done about them as they are not in a police juristiction? seems they are being given an ticket to steal as and what they want in that case, a real thieves goldmine. Thats just not on in my books.

The postoffice should be held accountable for this. Id be suing them by now. A legal letter can do wonders sometimes, but lets face it the package has been gone for months now that i dont think its going to be miraculously found in a corner.
The sad thing is the person who stole it prob wouldnt have known there were dolls in in. It could have been dumped anywhere once it wasnt something they wanted.

In the UK recently there was a spate of thefts at a postoffice sorting office and the postmen responsible were found and prosecuted. They lost their jobs over it and now have criminal records and doing time for it. Just goes to show how different our countrys are in these types of matters. Post theft over here is a crime and has harsh penalties, shame your country doesnt treat it the same way.

My heart goes out to you in this matter and it saddens me that you are having to sell your current dolls to recoup some of your losses.

 

I hope you have shown them this tread dollmage. I would have ordered morant already if it were not for this situation and it looks like quite a few others will not be giving b&g their business. It is not totally their fault, but they need to do something. I don't think I could ever trust them.

 

Any updates? I need closure to this sad, sad, sad story...

 

You and Dollmage both....

I sent a message to B&G on her behalf and didn't get much of a response, so I politely responded stating very clearly how they could proceed and make this all better very easily, as well as referncing to this thread- and have had no response.

We have to consider Dollmage in this and she just wants a quiet life and the dolls she paid for. I cannot get my head around why it has been made so difficult and awful for her- but it has. I'm not going to message B&g anymore; they are ignoring poor Dollmage and seems they were happy to ignore me to. They can completely forget any business from me.

The Media are unfortunately unlkikely to be interested in this; the value (to them) just isn't high enough and the company isn't one that would make much a difference (again, to them). The only people I can think of would be the Canadian version of who we have here; of Trading Standards. They are free, and deal with issues exactly like this and can even prosecute the company for you.

It sounds dramatic, but this really has ended up being something where you could sue B&G in the small claims courts. You paid the money and irregardless of what has happened- their duty as a seller is for you to receive your goods. You haven't- and they are liable.

 

I think the reason they mark them down is to save them selves with insurance costs.

Think of how many dolls that are delivered safely. Then think of those that aren't. They're saving money by marking the packages down.

I personally don't care if a company marks the value of my package down or not. They take the loss and have to send me a new doll (most companies that is) So let them lose money if they're trying to save it.

 

Well unfortunately this situation has shown us that while they might have saved themselves money they did not refund or reimburse Dollmage in anyway for the $2000 she has spent and now lost. And I'm sure we want to think the best about all the doll companies we do dealings with but I'm sure that before this happened no one thought that B&G would react this way or treat one of their customers this way.

They are a business and if they have to spend money to make sure that my product is delivered safely or adequately covered in case of loss or theft then that if their problem and not mine.

 

I think B&G as a company is being very short-sighted about this whole situation. Whether they are responsible or not, they should take care of their customers. Dollmage paid them $2000 dollars, and in good conscience they should ensure that she gets her dolls. Their response (or lack of response) to this situation is going to cost them far more than the cost of these dolls in the long run. What person is going to want to buy from a company that does not take care of their customers when problems arises? A gesture of "good will" towards Dollmage, like re-issuing to her the dolls she did not receive, would more than make up for the business they are about to lose.

 

I agree. While losing $2000 right now might hurt, losing tens of thousands in future sales will hurt more. I can't imagine I'm the only person who's put B&G on my "black list" -- companies I will never buy from, no matter how much I like the doll, because it's not worth the risk. And doll companies can and do close -- there are already plenty of doll companies that are out of business. Especially with the number of companies these days, there's much more competition.

 

I just read this entire thread... I feel so sorry for you, Dollmage.

And B&G is on a "grey" list for me now... I have been eying some of their sculpts for a future doll, but unless they can do right by their customers, I have to admit, I'm very hesitant to buy from them. I have no intention of giving my money to a company that may never deliver the goods, and I hope they soon come to realize how many people feel the same way and rectify the problem with Dollmage's order.

 

i cant believe this still hasnt been resolved...

ill never buy from B&G either

 

I had been considering some of B&G's sculpts but after reading this thread I think I'll take my money elsewhere. I'm not giving business to a company who does this kind of thing.

 

Wow, I can't believe what mega-douchebags they are at B&G. I'll never buy anything from them, especially when they haven't even TRIED to help! That's RIDICULOUS!

And mail theft in the US is a Federal crime. Somebody would be getting investigated by the FBI if a $2,000 package went missing in a mail plant. I'm really upset that Canada post couldn't care less!

 

I bought from B&G once. And got the package within a week.

It's sad to see thing happen like this. Hope the problem can be resolved soon.


ps. Happy New Year to everyone

 

This is my first new Year wish and it's for Dollmage. I hope B&G get their act together and either reimburse you or resend you your dolls. But at this point, I bet you would rather see your money and buy your dolls elsewhere.

It's bad karma for them and I wish they come back to their senses.

 

Ditto to acexkeikai

 

Just a note in response to this comment. If its the shipper that is being covered by the insurance (which they are) all they really need coverage for is their cost. Insurance does not cover the recipient.
example: if I ship something to you that I bought at retail, I'd insure it for what I'd have to pay to replace it. I bought a dress for $50 retail and sold it to you, I'd insure for $50.
If I made it or if I paid "cost", I can insure it for that "cost" and not "retail". If you bought a dress I made (I charged you $50), I could just insure it for the material cost ($20) and maybe some of my time ($5). Because $25 would reimurse me. Still below "retail" value.

So it really shouldn't matter what B&G insured it for as long as they don't lose money when they replace it. They should only be covering their cost, not what we paid.

My comment is only on shipping insurance only. This does not make a company or person good or bad.
Its what happens between the company and the consumer that makes a company good or bad.

I do not think that B&G is acting towards her correctly or "rightly". I'm just stating that the amount of insurance bit has nothing to do with good vs bad.

 

Personally, I don't think it really matters if B&G marks down their packages = wrong, I think how they have treated DollMgae, an innocent party in all this truly matters, since it shows B&G is a company that has NOT delivered $2000 worth of goods as promised to DollMage after FIVE whole months.

Even if they rectify this even after half a year, I will not buy anything from B&G because of their disregard for a paying customer.

 

Dollmage...I'm curious as to how much you paid to ship six dolls. Just paying for one doll to be shipped overseas is expensive so if you paid several hundred dollars and B&G didn't insure (or marked down the value) so they could keep the extra, yikes, that alone is criminal. I haven't read this link for awhile but Dollmage have you thought about notifying Customs as to what B&G is doing? Send a copy of their (B&G) website store and let the FBI investigate. Whatever the amount is, we're being screwed and we'll all end up paying for it if this illegal conduct continues. I'm on the boycott of course but come on all of you on the fence...take a stand...for all of us!

 

I wish you all a Happy New Year and Doll-Mage, I hope 2009 will bring a resolution to this horrible situation.

Regarding customs fees, I have asked people not to mark packages at their full value before. However, I understand that when I do that I take 100% of the risk and if the parcel is lost then too bad for me.
I've noticed a lot of companies do it. Personally I feel if a company does this without the knowledge of the customer then this is very wrong.

Some BJD companies are very clear about this, take a look at Atelier Muse's policy:
"If you want to avoid customs tax, please write the special note on your order form.
We can mark as gift and put down the price of items on the invoice.

But we cannot take responsibility on the loss and damage.
Think carefully of this problem, please! "
This policy may not be entirely legal but at least it is easy to understand. Other companies like Volks will not write down the value of the package under any circumstances and I think this is the right way to do business.

 

**nod** That's what I was trying to say earlier, but it didn't get worded right.

 

Dear Doll-Mage and all of friends here,

How are you?

I am Layla, who is the International staff of B&G Dolls.
First of all I feel surprise that here is a problem thread about our company.
And then, I feel sad with this problem.
I've been B&G Dolls nearly 2 years. Dear Doll-Mage, it is the first time that you people said I have "some kind of language barrier". Yes, English in not my first language. However, I always try my best to speak English to every one. If you feel unhappy with my English please considering to study a little Chinese, can't you?
We sent a lot of our dolls to worldwide, and none of them lost.
Please do not say it LOST. We haven't been told it lost.

Ah...allowed me to show something:
2008-9-27 , dear Doll-Mage posted her order.
2008-8-20 , I accepted her order and give her payment and order number.
2008-9-20 , I noticed her the tracking number: {tracking number removed}
2008-9-23 , Doll-Mage asked me:" The post office cannot find my package... can the sender please put a 'Trace' on the package to help find it?"
2008-9-23, I replied her:"You can go to this link to find your parcel~
2008-09-05 11:39:00 CANADA VANCOUVER Released from Customs
http://www.ems.com.cn/english-main.jsp
Best wishes and good luck!
Yours truly
Layla"
And please attention!!! The parcel has already been shipped to the CANADA Customs.
We didn't lost the parcel or shipped it to any others.
However, for some reasons which (we don't know really), the parcel cannot be posted to Doll-Mage's place.
Then, my boss called China EMS Office, they said it is very hard to check the parcel which has already been shipped in Cadana. And after nearly one month phone calls, EMS said the Canadian replied us that the address was not correct, they need another correct one. Thus I notice Doll-Mage for a new one.
After we gave the new one to EMS, Doll-Mage still have no news from Canadian post office. We called Chinese EMS again, they didn't know the reason. (I was wondering why dear Doll-Mage didn't ask your Canadian Post office or Custom for your parcel? Maybe the 6 dolls box is too big, the custom need charge you tax？I have no idea with Canadian law sorry.) Lately we've been told that Canadian custom locked this parcel and we cannot ask them to released it.

Each of you can use this tracking number and check it.
I feel sorry with is order but unfortunately, I can do nothing with this parcel.

Besause of this problem and this thread, my boss and my colleagues accepted a lot of phone calls which come from many friends who interested this parcel. We know that people loves us, people cannot believe we lost dolls. We will continue to connect with EMS to find this parcel.

However, we understand dear Doll-Mage. She paid money but received nothing.
If she still receive nothing during these 2 weeks. We would like to ship whole new 6 dolls to her before Feb 2009. I hoep in this time they will have good luck!

By the way, our new offically English website (with shopping cart) will be opened soon.
B&G will be better day by day!

Best wishes and happy new year!!!!!!!

Yours truly
B&G and Layla

 

:O I ordered my doll one year ago, and he came in a week -w- so fast ♥ tought his hand and the tapehead were broken x_D BG send another pair of hands and tapehead to me for free^^ so I'm so happy with them

 

this is fantastic news is it not!! I am reading this right? B&G will replace the dolls before end of february if Doll-Mage does not get her original parcel in the next 2 weeks.

HAPPY HAPPY!! Dollmage I am really happy this is finally coming to end for you

 

It seems like she will get her dolls though I think its rude to say the customer has to study Chinese in order to properly communicate with a person that is very much aware they are running an international business.

 

Hm. I'm interested in what people think about this.

The fact remains that if you are a company, and a customer says they haven't received your package, you must reimburse them regardless of whether the lost package is the fault of the postal system or not. Sometimes, you only have the customer's word that the package has not been received. It's an unpleasant situation, but keeping the customer happy pays off more in the long-term, ESPECIALLY in a case like this where there's such a high risk of losing a lot of business. I have an cynical feeling that Dollmage is only getting possible replacements now because people have finally realized that they're going to lose some of their international customers if they don't resolve the issue.

 

Forgive me for being rude and not minding the privacy of others - but the parcel was given over to - and released by - Canadian customs on September 5th of last year. I think if the address was wrong, the parcel would've been shipped back a long time ago. I find it kind of hard to believe that the post office would just plunk a huge box somewhere for four months and not do anything about it.

In any case, there's hope that there would be a successful resolution now, so best of luck Doll-Mage!

RE: Learning chinese. Knowing another language is always helpful, though two parties knowing a little of another's language would hardly make the communication better. One party has to know the language enough to clearly communicate to the other. I'd think that'd usually be the dealer.

 

I think the real criminal here is Canada Post. Basically they appear to be aware that people were stealing parcels but didn't do enough to rectify the situation. I can't blame B&G for being reluctant to replace the parcels, they know it isn't their fault the dolls are missing and six dolls is a lot of money to them as well. Keep in mind this isn't a huge corporate company but probably a small group of people trying to run a business and establish themselves. It's not just the costs incurred in replacing the dolls and sending them out again, there's also time and labour involved. I know Canadian customs only allows approx $30 before hitting people with fees so I'm guessing Dollmage doesn't want to kick up too much of a fuss or Customs and Canada Post will be asking why the dolls were so undervalued. Thus it makes it difficult to demand that Canada Post pay to replace the dolls which is what they should be doing. Both Dollmage AND B&G are getting the raw end of the deal in this transaction courtesy of Canada Post. I'm glad to see that B&G are going to replace the dolls, it's nice to deal with a company that will treat their customers so well. But I do think it's unfair to keep trashing their reputation. There are plenty of other Canadian buyers who regularly ask for people to mark down the values of these dolls. I'm sure once $2000 worth of dolls go missing, people will happily say they would have paid customs fees, but the reality is that if you can avoid it, you will. I'm waiting on some monthly specials dolls from Soom and while I haven't requested it, I'm hoping they'll be marked down so I won't get hit with customs.

 

Do I have my wires crossed, or is it the case that there's no customs duty on dolls in Canada? I don't think there's customs duty on dolls in the US, so I might be confusing it with that.

But the problem is, Dollmage didn't ask.

 

Lack of communication/communciation errors occur in any language. Even if the two parties speak the same language, if one person isn't communciating properly, there are undeniably going to be problems. Thus, while learning a new language can come in handy, it's very unprofessional and rude of a business to suggest your customers to learn a language when you are clearly dealing with international sales. And thus far as I've seen, your company was the problem in communication to your customer, DollMage, when you failed to contact her after she's been trying to contact you on this situation for many months.



This is sickening and heart-breaking for someone to have to go through, regardless of what the merchant goods may be. I am glad DollMage is now going to finally get compensated for her lost dolls after what seemed to be an almost hopeless situation, but B&G's customer service disgusts me. Such a horror tale is deserving of an honor in the bad_service community on LJ. It's a surefire way too to spread word to the masses.

 

I'm not sure why people are irritated by her reply? Exuse me if 'irritated' isnt the correct word, but it seems they did what they could. Doll-Mage had gone through alot of trouble, and I sympathize, but it also seems B&G has tried too.

Also, when she said we should learn chinese, I'm pretty sure she just meant that its not easy learning a foreign language and shes trying her best. Though, I dont really want to speak for anyone, here.

I'm happy to know B&G will replace her dolls, they're a decent company in my eyes, even if they did act very late on this, I truely, dont think you should stop buying from them everyone...

Anyway, I just thought I'd throw my opinion out there and wish the best to Doll-mage anf her second package of dolls!

Goodluck~

 

Lelite is correct. Why should a business knowing that most of their sales are going to be international in English speaking countries ask that their customer learn Chinese, Korean, etc.? It isn't feasible and it is a turn off to a potential customer if they realize they have to learn their langauge in order to buy their product. That isn't fair.

 

I am so Glad for you Doll mage! This seems like it will all work out after all and you will get your Kids!, I am glad to see it taken care of, I (personally ) think that the" you should try to learn chinese" was not meant in a snotty way but just another twist of our sometimes very alien English, I would not imagine that anyone would mean it in a Mean sense or snotty,rude way. I give the benefit of the doubt to Layla on that one, I think she is trying to appease, and that is nice to see

 

While I'm happy to see this situation is finally moving forward after being stagnant for so long, I won't consider this to be "case closed" until Doll-Mage has confirmed that she has received those dolls.

 

And it's probably safe to say reporting B&G's practice of reducing the value of parcel and that should be reported to Customs and the FBI is a language everybody understands...

 

Uh, the FBI is an American institution... we're talking about dolls sent from China to Canada.

And usually it's the "importer" (the recipient) who is responsible for making sure that the proper customs fees are paid. With the way US Customs works, if you report an undervalued package, it's the importer -- the recipient/buyer -- who gets in trouble, not the exporter (shipper/seller). I imagine Canadian Customs works in a similar fashion. Why would you want to get Doll-Mage in trouble?

 

I didn't mean that everyone need learn Chinese when she or he order B&G dolls. I just wish people can understand that in everywhere every time I try my best to make good communication with everyone. Please don't misunderstood my opinion.

I saw a huge number of condemnations is my ENGLISH, I will learn more English in the future. Please do not worry about my English anymore.
As I replied last night, If Doll-Mage cannot receive her parcel in this month, we will ship out whole new six dolls before Feb 2009.
This case is killing me, I feel very sad and forspent.
However, some friends who bought B&G dolls came here and pmed me for supporting.
All of these words makes me exciting. Thanks very much for all of you, my friends!!!!!!

People always push the buyer to be the first victim. They think B&G and I are evil and guilty. But I beg you can think allittle about us. We received the payment, we shipped out the dolls to the address which Doll-Mage gave us, but Canadian Post office cannot post it to the right place. We do not know where the dolls are. Both Chinese EMS office and Canadian post office ignored us, we are the sencond victim. We have to pay Doll-Mage six dolls. Do you still think that we feel funny for this case? We do not care this case? We do not think so.

The last but not the least, I believe we will finished this problem quickly and make dear Doll-Mage feel happy.
Sorry again for the long time waiting.

(在此，我代表BG公司也感谢下关心这个事件并且打来电话询问的说中文的各地朋友。
希望你们能继续关注我们，但请尽量在白天打电话，不要半夜打电话来了，哈哈。
对于这件事我们也做出了我们能做出的最好的回应，公司和我对这次的拖延报以最大的歉意。
这个事件是第一次也将会是最后一次。
其他的一切，作为一个客服我也不方便妄加说明，只有等时间证明一切了。
再次感谢！请继续支持我们&#65281

Thank you~
Layla

 

Why would such a suggestion get Dollmage in trouble? I've been supporting her from the start of this. If you read previous posts, the idea was to prompt B&G to be concerned about THEIR business practices and resolve the problem with Dollmage. If you noticed within a day or so after suggesting she notify Customs/FBI, B&G finally wrote to tell all of us that they would send Dollmage her dolls. Isn't that what we all wanted? Communication and Resolution for Dollmage.

And Uh, the FBI is the principal "investigative" arm of the United States Department of Justice. It has the authority and responsibility to "investigate" any specific crimes assigned to it.

Also, I'm the first to say taxes of all kind suck...but I'd rather not be of a character that tries to get around paying them to save a few bucks and end up paying penalties or doing jail time or losing credibility. That is what any business including B&G doesn't want to get involved in.

Finally, if you read this complete post you'll see Dollmage didn't try getting around paying Customs fees...and since she was honest that's probably the reason she's finally getting a response from B&G. Someone who didn't pay the real value wouldn't have a leg to stand on.

Dollmage...I'm so happy to hear your dolls will finally be on their way. Free speech can become really interesting but I think what we all have in common is that you get what you paid for and all your kids will be coming home to you.

 

I still don't understand how any of this comes into play. Doll-Mage lives in Canada. She's a citizen of Canada. Remember Canada? That country north of the United States? That country wherein the FBI has no authority because the FBI only has authority in the USA? Contacting the FBI about dolls mailed to Canada would be like contacting Scotland Yard about dolls mailed to Kentucky.

 

layla-mi...I know your response is much appreciated by everyone in the doll world....thank you so much for writing.

I believe we all get impatient and afraid when we don't have communication with people we do business with...even if it's just for the seller to say nothing has happened yet but we are still working on the problem. Buying directly from other countries person to person is kind of new to all of us, different languages, different interpretations etc. so it's easy for everyone to get upset when we don't hear anything from people.

Anyway, we are your biggest supporters if you treat us as we treat you. Thank you again for your communication and for your beautiful dolls.

 

Well I'm just glad that this is all getting sorted out. I know that everyone here feels the same way, it didn't matter wether Doll-mage got her money back or her dolls, as long as she gets one. It's just good that this is finnaly getting resolved!

Doll-mage, I hope you enjoy your dolls! Congrats!

 

Oh no, I know you did! That was more of a response to Layla-Mi's suggestion of you learning chinese.

Well, it's good that this case seems to be coming to an end, though I do recall you saying something about selling some of your dolls to cover the cost of these dolls... Did you end up doing so? I surely hope not!

 

That was to pay back whoever it was that ordered the dolls with you, right?

I hope you can have that money back now! That's too bad you had to do that.

 

And then if we do that, we should start reporting every other doll company who does this too. Not just B&G's dolls that were stolen, but every time Soom, Junkyspot, or anyone else marks down a package. I wouldn't target one company for doing something that pretty much every company does.

Layla, we understand you do not speak good english, but you speak it well enough to get the point across. I only wish we had gotten a response sooner. I'm glad Doll-Mage will get her dolls in the end, and I hope B&G finds out where the first six dolls went. Canada Post is weird in that the person receiving the parcel can not inquire to where it is properly, and that the sender has to talk to them to find it. If you haven't talked to Canada Post yet, maybe it would be helpful?

Doll-Mage, I'm so happy that they're coming through for you in the end. I wish it just wasn't this long of a wait!

 

Well, I am glad to see something is happening. The cynic in me is pretty sure this has only happened because Dollmage informed the community and we have all felt very strongly for her and voiced our opinion on B&G quite clearly. Nearly six months is still a disgusting amount of time, and I don't really like a company going on about "poor us...we are not evil..." yadda yadda. I expect much more professionalism from a company.

Again; I'm glad all is being resolved, although as Cauldroness quite rightly said, nothing will be definate until Dollmage has her dolls in her hands safe and sound.

Despite the eventual "resolution" from B&g I think they can forget any custom from me as I found the whole thing very upsetting for poor Dollmage and incredibly unprofessional on the side of b&g. I hope they learn from this.

On another note: The FBI is an American based law enforcement so for one thing I don't think they have any juristiction over Canada and also- surely the customs and excise needs to be enforced by the Canadian government (or the receiving one atleast) because it is them being done of of money not anyone else...?

 

I for one will not buy from B&G before this has been resolved. Problems do happen, without it being anyone's fault (ok, this time it was the post office's fault), but it is HOW the company tries to solve the problem that tells me whether I want to order from them again. B&G has not impressed me, but giving her the dolls Doll Mage ordered really will be a step in the right direction.

And Layla-mi, I understand you when it comes to English being hard. It is my second language as well (my first is Norwegian, but no one speaks that :P), but even I think it is rude of you to say that we need to learn your language to buy B&G dolls...

 

I don't understand why Doll-Mage needs to wait another two weeks before replacement dolls are sent. She's already waited months and months for even the barest of communication from B&G. Is there something magical in the alignment of the planets that will make Canada Post cough up the dolls in the next two weeks when they've been classified as already "lost" for the last three months?

 

I absolutely adore my B&G Sapphira but B&G's lack of customer service has definitely turned me off of buying from them. I understand that many people (me included) have had perfectly fine transactions with B&G, but all it takes is one customer service nightmare to show what could happen to others. I know I'm not willing to run that risk any time soon.

 

I'm pobably wrong, but maybe it's how long it'll take for them to get all the dolls manufactured and such, specially if some face ups were ordered. Or maybe they'll start all that only after the two weeks.

 

I'm glad that this case is finally resolved and you'll get your dolls

Anyway, about the "learn chinese" point...it's always helpful when you're able to speak more than one language. I see it everyday, when someone asks me "Oh my, can you help me? I can't speak English and I need to buy something" and so on. (Even my english is not the best X'D)

But you can't speak all the languages you might need one day...that's why communities like denofangels exist. For helping each other.

However, great everything seems fine now, after months of waiting
(Hopefully the Canadian Post will not steal the package again o__O°)