* What did you order? KDF Girl Ani Real Skin * When did you order? May 18, 2009 * Did you order directly from the company, or through a distributor or dealer? Direct from company * How was the communication? Excellent * How easy was it to pay? Easy peasy with credit card. * How long did it take to ship? 28 days, 20 business days. She was shipped June 10 and arrived at my house June 15 because of the weekend. * Was the quality appropriate for the price, in your opinion? She was worth every penny. * Did the item look like the sales pictures? Even better in real life n_n * Were you satisfied with the product? Completely. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Oh definitely. * Would you buy this company's products second-hand? If it were being offered with the default face up then yes.
* What did you order? KDF Bory girl, 2 wigs, 2 hairpins, eye putty * When did you order? June 1 * Did you order directly from the company, or through a distributor or dealer? directly from Luts * How was the communication? perfect * How easy was it to pay? Paypal-very easy * How long did it take to ship? about 3 weeks * Was the quality appropriate for the price, in your opinion? definitely * Did the item look like the sales pictures? exactly * Were you satisfied with the product? absolutely * Would you order from this company again? Yes * Would you buy this company's products second-hand? Yes
* What did you order? Kid Delf Boy BORY with make-up Kid Delf Head HODOO Strings, eyes, hooks, and wigs * When did you order? 2009-06-08 * Did you order directly from the company, or through a distributor or dealer? Company. * How was the communication? No communication needed. * How easy was it to pay? Credit card, easy. * How long did it take to ship? Arrived at 2009-07-01, that is including inspection at customs and statutory holiday. Surprisingly fast. * Was the quality appropriate for the price, in your opinion? Always found dolls to be overpriced, but buys them anyways... So no complaints there. Good quality. One of the heads had a little bit of stain from the magnet, but lightened with magic eraser, and easily covered with wig. * Did the item look like the sales pictures? Face-up lower lip not even, otherwise fine. * Were you satisfied with the product? Mostly yes. * If you weren't satisfied, how did the company solve your problem? NA * Would you order from this company again? Parts and tools, yes. Doll? Not until the next even sale. The free event head was lovely. * Would you buy this company's products second-hand? Depends on circumstances.
* What did you order? wigs and shoes. * When did you order? June. * Did you order directly from the company, or through a distributor or dealer? Directly. * How easy was it to pay? Very easy. I paid via CC. * How long did it take to ship? 1 day after my order was confirmed. * Was the quality appropriate for the price, in your opinion? Yes. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? Yes. * Would you order from this company again? Definitely. * Would you buy this company's products second-hand? Sure.
* What did you order? Wigs, shoes, parts * When did you order? 1 July 2009 * Did you order directly from the company, or through a distributor or dealer? Directly. * How was the communication? Perfect! * How easy was it to pay? Paypal... easiest in the book. * How long did it take to ship? They shipped in less than 24 hours. * Was the quality appropriate for the price, in your opinion? Yes! * Did the item look like the sales pictures? All was perfect! * Were you satisfied with the product? Yup! * If you weren't satisfied, how did the company solve your problem? Um... everything was fine, so no need! * Would you order from this company again? Yep! * Would you buy this company's products second-hand? Been there, done that. Doing again, too.
* What did you order? WS New Type Dreaming Vampire Shiwoo w/ Face-up head; Type 3 WS Delf Body; two pairs of glass eyes, 18mm red and 16mm blue; one long Delf Silver Wig; 2 pairs of stripy knee-high socks for DF and KDF; a pair of black underwear for KDF; a set of clothes for DF. * When did you order? I believe it was the 4th of June. * Did you order directly from the company, or through a distributor or dealer? From their site ^_^ * How was the communication? We did not need any. * How easy was it to pay? Easy I guess, though the site had some problems with credit card payment at the beginning. * How long did it take to ship? It shipped on the 25th of June, was at the post on the 27th but they didn't let us take him until the 3rd of July. * Was the quality appropriate for the price, in your opinion? Yes!! Though the head was a little rough and they forgot the face-up. T^T * Did the item look like the sales pictures? Except for the face-up less head, yes. * Were you satisfied with the product? I was a little disappointed, but I am definitely not mad at Luts, the doll is so beautiful. * If you weren't satisfied, how did the company solve your problem? They offered me to send the head back and they would refund me shipping, but from the 25th of July to the 22nd of August I'll be in France so I don't really know what to do, I don't want it sent back. * Would you order from this company again? I have one body for the event head and at least 2 more dolls planned so yes... * Would you buy this company's products second-hand? Yah. If it would be a Nanuri '07 or Breakaway of any type. Other way I'm not a fan of second hand.
* What did you order? A couple wigs, doll underwear, eyes and two little baby bunny toy. * When did you order? As far i remember, last week. * Did you order directly from the company, or through a distributor or dealer? Directly. * How was the communication? I didn't communicate them, but in the times i did, they answered pretty fast via QA board. * How easy was it to pay? I love paypal. * How long did it take to ship? Less than three days after i payed. * Was the quality appropriate for the price, in your opinion? Pretty much * Did the item look like the sales pictures? Mostly yes, they sent me the wrong set of baby bunnies, but that's okay for me. * Were you satisfied with the product? Yes. * If you weren't satisfied, how did the company solve your problem? ~ * Would you order from this company again? Yes. * Would you buy this company's products second-hand? Yes.
* What did you order? A blank Kid Delf Hodoo * When did you order? June 19th or June 20th...I don't remember exactly. * Did you order directly from the company, or through a distributor or dealer? From the web site * How was the communication? Didn't feel the need to comunicate much. * How easy was it to pay? Paypal. * How long did it take to ship? 24 days...16 business days. He was shipped on the 13th they(got a head I wasn't expecting.) arrived on the 16th. * Was the quality appropriate for the price, in your opinion? Yeah, I mean I guess so. * Did the item look like the sales pictures? I think he looks a bit better in person...I got him blank so I don't know how their face-ups look in person.And the event head looks lovely, too. * Were you satisfied with the product? Yes. * If you weren't satisfied, how did the company solve your problem? There was no problem. * Would you order from this company again? Yes. * Would you buy this company's products second-hand? Most likely.
* What did you order? A KDelf Bory Boy with a default faceup and his outfit and shoes, then I added a faceup for the Free Summery 09 Head and some more wigs. * When did you order? Mid June. * Did you order directly from the company, or through a distributor or dealer? From the web site * How was the communication? Easy and prompt. They let me know how much more i had to pay and assured me that I could have everything in one box at once. * How easy was it to pay? Paypal. * How long did it take to ship? About 3 weeks * Was the quality appropriate for the price, in your opinion? Sort of. His faceup and the summery head faceup are beautiful and his wig. His clothes are well made but considering they are meant to be for his size, the shorts won't do up. * Did the item look like the sales pictures? He's cuter in RL. * Were you satisfied with the product? Yes. * Would you order from this company again? Yes. * Would you buy this company's products second-hand? Definitely. I am looking for a Senior Delf Female body for the Summery Head on the Mp __________________
* What did you order? Kid Delf Ani Boy with face up, A Richard Set and a pair of boots * When did you order? June 16th * Did you order directly from the company, or through a distributor or dealer? Directly from the company~ * How was the communication? They are such nice people T^T And they reply questions super super fast and are very precise with their information. * How easy was it to pay? It was super easy with CC, but if the orderer's name and the CC holder's name is different, they will ask you for certain documents before they proceed * How long did it take to ship? 21 working days but if including weekends about 29 days. Shipping only took 3 days * Was the quality appropriate for the price, in your opinion? Need I say more? Yes totally worth every penny you put in it! His skin is really smooth, the wig, the makeup, can't express it x.x * Did the item look like the sales pictures? Oh yes, but I think he looks way better in real life! Photos don't do him justice! * Were you satisfied with the product? 100% yes but his left leg is strung somewhat loosely, but I'm alright with that. * If you weren't satisfied, how did the company solve your problem? No complaints here~ * Would you order from this company again? Most definately! I might want to get a body for the Summary head I recieved ^^ * Would you buy this company's products second-hand? It really depends on what the product is, if it's something I really want I don't mind but other than that maybe not.
I have three here. * What did you order? A NS Type 2 Lishe, girl Hands, clothes and some other small items. * When did you order? March 19th * Did you order directly from the company, or through a distributor or dealer? Directly. * How was the communication? N/A I didn't contact them * How easy was it to pay? Easy. Credit Card. * How long did it take to ship? three weeks * Was the quality appropriate for the price, in your opinion? It seems so. It was nice to see they changed their neck pieces to avoid scratching the neck like they used to. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? Yes. * Would you order from this company again? Yes. * Would you buy this company's products second-hand? Yes and always will. * What did you order? Clothes, Eyes, wigs, and other small items. * When did you order? April 26th * Did you order directly from the company, or through a distributor or dealer? Directly * How was the communication? N/A didn't contact them. * How easy was it to pay? Easy, credit card. * How long did it take to ship? A couple days. * Was the quality appropriate for the price, in your opinion? Mostly, The silver "DW-86" has frizzing in the bang and back and the "PIERCE EARRING For All (Opal White)" are far too big to be used for dolls. * Did the item look like the sales pictures? Yes with the exception of the Silver wig, see above and the "SKULL STAR SET For Kid Delf ". The sweater vest was quite large and could fit a Delf girl. * Were you satisfied with the product? For the most part, yes. * If you weren't satisfied, how did the company solve your problem? I didn't bother to solve the issue. * Would you order from this company again? Yes. * Would you buy this company's products second-hand? Yes. * What did you order? Clothes, shoes, wigs, eyes and some small items. * When did you order? June 6th * Did you order directly from the company, or through a distributor or dealer? Directly * How was the communication? Good, I asked them to combine two orders. (Though they forgot to ship the second order but refunded us the shipping cost into store credit like they said they would anyways) * How easy was it to pay? Easy, credit card. * How long did it take to ship? Two weeks. An additional week for the order they forgot to combine in. * Was the quality appropriate for the price, in your opinion? Quality seemed good, the DW-170's bangs weren't as nice as my older one. Everything else was good. * Did the item look like the sales pictures? Yes with the exception of the DW-170 wig, they sent me the regular fiber instead of the heat-resistant one I ordered. * Were you satisfied with the product? For the most part, yes. The Summery head was also a nice bonus. * If you weren't satisfied, how did the company solve your problem? I didn't bother to solve the issue since it wasn't a big deal. * Would you order from this company again? Yes. * Would you buy this company's products second-hand? Yes
* What did you order? Limited Edition Pirate Lio * When did you order? June 1st, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly * How was the communication? Okay, I suppose. I didn't really communicate much with them, only to ask if I would also get the limited edition summer head with my order, which they responded back with that I may get it. (Which I did end up getting) * How easy was it to pay? Very easy, I paid with Paypal * How long did it take to ship? I would say approximately 4 and a half weeks, 22 business days. I got my package before I went on my long trip, so I got to take it with me like I had hoped. * Was the quality appropriate for the price, in your opinion? I was expecting the Zuzu Delf to be just a little bigger, even for a $300 set. However, I'm fully happy with what I got and think the quality is perfect. * Did the item look like the sales pictures? Oh yes, it was a full set after all. The face up is a little different, but all in all it looks the same. * Were you satisfied with the product? Very much! I was happy to get the Summery Head, even though I have no body for it. I also got the face unpainted. Not sure what I want to do with it yet. * If you weren't satisfied, how did the company solve your problem? Had no problems. * Would you order from this company again? Yes. * Would you buy this company's products second-hand? Depending on what the product is I'm buying. But, I most likely would.
* What did you order? Delf El without face up, wig and eyes. * When did you order? 15 June * Did you order directly from the company, or through a distributor or dealer? The company * How was the communication? It was good. There was some problem with the shipping address not being the same as the billing address but we solved it easily by mail. * How easy was it to pay? Almost too easy, paypal. ^.^' * How long did it take to ship? 18 working days to send of then 4 more to get here. * Was the quality appropriate for the price, in your opinion? Oh yes! * Did the item look like the sales pictures? The wig is a bit differently styled, but I don't care much since I like it this way. * Were you satisfied with the product? Very much so. * If you weren't satisfied, how did the company solve your problem? - * Would you order from this company again? I'm already planing to... * Would you buy this company's products second-hand? Yes.
* What did you order? Kid Delf Bory Boy w/ faceup, Delphinus Clothes Set, a wig, and a pair of glass eyes * When did you order? June 24th * Did you order directly from the company, or through a distributor or dealer? Directly from the company * How was the communication? Answered my first question about head molds, didn't answer my question about restocking of clothing items. Responded in 2 days though. Very polite and informative. * How easy was it to pay? Very easy with a credit card. * How long did it take to ship? Shipped on July 14th (20 days) * Was the quality appropriate for the price, in your opinion? Very much so. * Did the item look like the sales pictures? Yes. Almost exactly. * Were you satisfied with the product? Very. Except for shirt from the Delphinus Set (it's hard to fit) * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yes, once I find enough items to justify the shipping costs. * Would you buy this company's products second-hand? If I liked the product, yes.
What did you order? SDF LE Magical Twin Fia Fullset When did you order? 17th May 2009, just before the LUTS Summer Event asI didn't want to get caught in the delays. Did you order directly from the company, or through a distributor or dealer? A friend helped me from the website. How was the communication? No need for any! How easy was it to pay? I'm not sure, my friend did it. But I should think it was easy. How long did it take to ship? Arrived on 18th June, exactly one month! I didn't even get the shipping notice. Was the quality appropriate for the price, in your opinion? Definitely! She came with a wig, glass eyes, full dress set and shoes, which would have cost at least 100 USD more if I'd bougt them separately. And she's a limited. Did the item look like the sales pictures? She looked awesome, from her faceup to her clothes! Were you satisfied with the product? Yep! If you weren't satisfied, how did the company solve your problem? -N/A- Would you order from this company again? I'm considering a JDF. Would you buy this company's products second-hand? Sure, as long as the products are still in reasonable quality.
What did you order? Two wigs (I can't remember exactly what their names were) * When did you order? July 30th * Did you order directly from the company, or through a distributor or dealer? Directly through the company * How was the communication? While I didn't really have to communicate with them, I found all the confirmation emails came fast and were very friendly * How easy was it to pay? Very easy to pay with credit card. * How long did it take to ship? It was very fast. Luts shipped the day after I bought it, and it must have been sent with a fast option for shipping, because it got here VERY quickly. * Was the quality appropriate for the price, in your opinion? Very much so, the wigs weren't that expensive, as high quality wigs go...and they're both absolutely gorgeous. * Did the item look like the sales pictures? Both of the wigs were a little longer than the sales picture, but the colour was even prettier in person, and on the doll the style was pretty much identical. * Were you satisfied with the product? Very much so, I think that these are some of the highest quality wigs I own. They're very soft and thick, and the colour is much prettier in person than on the website. * Would you order from this company again? Absolutely. I'd probably look to do it with another person though, as the shipping cost was a little high. If i couldn't find someone though, I would still order from them again. * Would you buy this company's products second-hand? Definitely.
* What did you order? KDF Bory girl with faceup, wig, outfit & shoes. * When did you order? 16th July * Did you order directly from the company, or through a distributor or dealer? directly from Luts * How was the communication? Didn't have to contact them about anything but all confirmation emails came through perfectly. * How easy was it to pay? Super easy paid with paypal. * How long did it take to ship? Received shipping notice just under 2 weeks from order date. * Was the quality appropriate for the price, in your opinion? Absolutely, she is amazing. * Did the item look like the sales pictures? Yep but even better ^^ * Were you satisfied with the product? Definately, her faceup is so pretty and delicate, she is perfect. * Would you order from this company again? Yes * Would you buy this company's products second-hand? Yes, depending on condition and cost.
* What did you order? - LACERTA SET (Ver.2) For Senior Delf Boy * When did you order? Around the date of July 26th, 2009. * Did you order directly from the company, or through a distributor or dealer? - Directly from the company. * How was the communication? - Good! The confirmation for the payment took a few days, which made me nervous, but apparently they were on vacation when I ordered. They sent a shipping confirmation several days after though! * How easy was it to pay? It was a little confusing. We tried paying by credit card, but we kept on getting an error because we paid with my mom's credit card and I signed up under my name. Then it took us a while to find the paypal option because it was under "Wire transfer". I think the next time will be a lot easier. XD * How long did it take to ship? Extremely quickly! It was sent out on August 6th, 2009 and arrived today on August 10th, 2009. They said it would take about 10-15 days to be shipped, and the expected arrival date on their website listed for my order was the 14th. It came four days earlier, and I didn't even wait 10-15 days. I am pleasantly surprised! * Was the quality appropriate for the price, in your opinion? - Most definitely! * Did the item look like the sales pictures? - The scarf is a little bit yellower in person, but everything else is spot on! :] * Were you satisfied with the product? - Yes I am! * If you weren't satisfied, how did the company solve your problem? - N/A * Would you order from this company again? - Definitely! * Would you buy this company's products second-hand? - If I find an item for a good price, it's well taken care of, and the seller has good feedback, I don't see why not.
* What did you order? Kid Delf Bory Girl 2 wigs, a pair of shoes, a doll brush Summer Event head came with the order * When did you order? 30 June 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from the company * How was the communication? I did not have a need for questions, so none were asked. * How easy was it to pay? Not as easy as paypal, but easy enough! * How long did it take to ship? Oh wow, really quick! I got my doll on the 25th of July. Actual shipping time took less than three days. * Was the quality appropriate for the price, in your opinion? The quality of everything ordered was definitely worth the price. * Did the item look like the sales pictures? Very much so. * Were you satisfied with the product? Definitely! I was able to bond with the doll very well and she's really adorable. * If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? Definitely. I would most definitely buy clothes, shoes, wigs, etc. The dolls are gorgeous and should I ever really like a head mold again, I would definitely consider.^^ Other comments: This doll poses beautifully. I think that, for this reason, it would make a good "beginners" doll. Also, the feet of the Kid Delfs are wider than the feet of most standard shoes. Not sure what other companies would fit, but I recommend buying the doll shoes from Luts. I intended my two MSD girls to share shoes, but this is not possible because of the different sizes, haha.
* What did you order? A Bory boy, the Richard set, some shoes, a cherry coloured wig and some eyes. * When did you order? 30th of July. * Did you order directly from the company, or through a distributor or dealer? Directly from the company. * How was the communication? Good. I only had one question and someone responded to me quickly in pretty good English. It was mildly annoying that they didn't email me a tracking number and I stumbled across it by accident. * How easy was it to pay? Simple, by credit card. * How long did it take to ship? Seven business days, and that's including their summer holiday. He spent longer in the mail than he did being made. O_O; * Was the quality appropriate for the price, in your opinion? Yes, I think so. He's just as beautiful in person as in the promo images. * Did the item look like the sales pictures? The doll himself? Indeed. The faceup had a different tint, but it looks like they matched it to the wig I ordered. You can't ask for much more than that! ^^ The cherry wig colour is a lot duller in person - it's more of a natural auburn than the OMGRED it looks like on the site. It's still very nice though. One note about the outfit - Kid Delfs have big butts and I cannot lie. When he sits he gets some serious plumber's cleavage and the pants pop open from time to time. * Were you satisfied with the product? Definitely. * If you weren't satisfied, how did the company solve your problem? NA * Would you order from this company again? Yes, absolutely. * Would you buy this company's products second-hand? I don't see why not.
* What did you order? Junior Delf Rigel. * When did you order? Somewhere in July. * Did you order directly from the company, or through a distributor or dealer? Directly from company. * How was the communication? No problem = no communication. * How easy was it to pay? Very easy with paypal. * How long did it take to ship? Luts shipped sooner than expected, after about 25 working days. * Was the quality appropriate for the price, in your opinion? I bought during the event, so the dolls was only 350$. The quality isn't perfect but it's all right for that price. * Did the item look like the sales pictures? Yes, I quess. * Were you satisfied with the product? I ordered the doll just for the body and it's fine besides one very noticable seam line on the neck-- it's the only seam line on the body that it's so noticable and it's in the worst possible place. I was planning to sell the head and the second time I opened it three out of four magnets fell out >__< I had to glue them back in by myself which I did wrong... I am rather annoyed right now. * If you weren't satisfied, how did the company solve your problem? Nothing can be done here, I quess... I don't belive they would send me a new head just because I glued the magnets in a wrong way and the head cap doesn't work because of that. I am not going to ask. * Would you order from this company again? Probably... * Would you buy this company's products second-hand? Yes.
* What did you order? Luts Kid Delf Cherry Elf, wig, glass eyes, boots and a lot of small stuff for dolls * When did you order? 10.07.2009 * Did you order directly from the company, or through a distributor or dealer? Directly from company * How was the communication? Very good! I wrote once about my order status and once about combine shipping. Dianne answered every time in the next day and was very sweet and helpful * How easy was it to pay? Vey easy. Just entered my credit card info and pushed the button )) it was easy to pay with PayPal too ^_^ * How long did it take to ship? 31 days * Was the quality appropriate for the price, in your opinion? Yes! Yes! Yes! * Did the item look like the sales pictures? A lot better * Were you satisfied with the product? Yes, absolutely. Doll is perfect, wig, eyes and shoes looked a lot better in real life, than on the pictures. * If you weren't satisfied, how did the company solve your problem? ---- * Would you order from this company again? Сertainly! * Would you buy this company's products second-hand? If I will like the product - yes ^__^
* What did you order? Delf Soony with face up, a type 3 delf boy body, extra boy hands, 1 fur wig, 4 fiber girl wigs, 1 delf boy pair of shoes, 1 delf girl pair of shoes. * When did you order? July 17th, confirmed on the 18th * Did you order directly from the company, or through a distributor or dealer? Directly from company. * How was the communication? Perfectly fine, they notified me when my order was confirmed and then when it had shipped. * How easy was it to pay? Extremely easy through their CC system * How long did it take to ship? After 15 business days * Was the quality appropriate for the price, in your opinion? This is an expensive hobby so a certain price tag is going to be expected. I do think that given the price range all these dolls fall into, the price is appropriate. * Did the item look like the sales pictures? The wigs did for the most part, save for some stray hairs, as did the shoes, but soony's official face up looks nothing like the default luts is giving her. I'm happy about that though. C: * Were you satisfied with the product? The face up is extremely well done and has much more depth and detail than the official pictures. My only qualm is with the boy pair of shoes, the soles actually slope so you have to bend the knees of the doll to them to stand upright in the shoes--which isn't always easy with delfs. Overall, the wigs are of great quality and the bodies were strung perfectly! They aren't terribly kicky and can pose better than my other delf by a long shot. * If you weren't satisfied, how did the company solve your problem? There's really nothing they can do except refund me and I'd rather just keep them instead of going through the hassle of returning them (which I think is impossible at this point anyway). * Would you order from this company again? Definitely. * Would you buy this company's products second-hand? Yes, and have done so twice now. I bought a nanuri07 and JuriA07 heads from the market.
* What did you order? Senior Delf Jude without faceup, with v3. body + wigs, eyes, clothes and other accessories (it was a GO) * When did you order? 2009. 06. 10. * Did you order directly from the company, or through a distributor or dealer? Directly from company. * How was the communication? I didn't need to communicate at all^^ * How easy was it to pay? Very easy, I used paypal * How long did it take to ship? 38 days * Was the quality appropriate for the price, in your opinion? Absolutely. * Did the item look like the sales pictures? As much as an unpainted doll can look like one with a faceup^^ * Were you satisfied with the product? Yes, with everything^^ * If you weren't satisfied, how did the company solve your problem? - * Would you order from this company again? Definitely. * Would you buy this company's products second-hand? I would.
* What did you order? Clothes, and a few smaller accessories * When did you order? 2009. 07. 15. * Did you order directly from the company, or through a distributor or dealer? Directly from the company. * How was the communication? They answered in two days, but actually solved my problem in one day - I'm very satisfied with the communication^^ * How easy was it to pay? I had some problems with using their CC system. While I was in the process of paying, the system must have crashed, because my order wasn't registered on their site, but my money was taken off from my CC. I contacted them immediately with my order details so that way they were able to recover my order the next day. Still...I don't think that I'll try direct CC payment on their site in the future - one sleepless night was enough^^ * How long did it take to ship? They shipped the next day (the same day my order was recovered in the system) * Was the quality appropriate for the price, in your opinion? Absolutely. * Did the item look like the sales pictures? Yes, totally. The pants are even better! * Were you satisfied with the product? Yes, with everything^^ * If you weren't satisfied, how did the company solve your problem? - * Would you order from this company again? Definitely. * Would you buy this company's products second-hand? I would.
* What did you order? SDF Jude type 3 body, Type C faceup for Summery and a wig. * When did you order? 2009. 06. 27, payment confirmed 2009.07.02 (payed with paypal). * Did you order directly from the company, or through a distributor or dealer? Directly from the company. * How was the communication? Excellent! I even messed up when ordering makeup and wanted a wig change during the middle of the order and they fixed everything. * How easy was it to pay? Pretty easy, I forgot that it takes 3-5 days to confirm payment when you use paypal instead of their CC system. If I remembered I would have used that. * How long did it take to ship? 47 days (not sure how many business days but its pretty good considering they had a week break). It actually arrived 4 days before expected delivery date, thank you ems lol. * Was the quality appropriate for the price, in your opinion? Yep * Did the item look like the sales pictures? Better then picture! * Were you satisfied with the product? Yes! * If you weren't satisfied, how did the company solve your problem? - * Would you order from this company again? Definitely. * Would you buy this company's products second-hand? Most definitely
* What did you order? Delf Shine, 1 wig * When did you order? 9/8 * Did you order directly from the company, or through a distributor or dealer? From the company * How was the communication? It was good.. I didn´t ask any questions, though. * How easy was it to pay? Very easy. * How long did it take to ship? 13 days * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? No, but only because I ordered it without a faceup. * Were you satisfied with the product? Very * Would you order from this company again? Yes * Would you buy this company's products second-hand? Perhaps
* What did you order? NS Delf Lishe with pierced ears and no face up; 2 wigs and a pair of eyes. * When did you order? August 16th, 2009 * Did you order directly from the company, or through a distributor or dealer? From the company. * How was the communication? Good; I was notified of payment and then shipping very promptly. * How easy was it to pay? Super easy as Luts takes paypal. * How long did it take to ship? She shipped out on Friday so it was really less than 2 weeks. * Was the quality appropriate for the price, in your opinion? The quality on everything was fantastic as it tends to be with Luts. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? Very much so. Luts even included a pair of earrings for free with my girl which was incredibly kind of them. * If you weren't satisfied, how did the company solve your problem? N/A. * Would you order from this company again? Can and just did a few moments ago. * Would you buy this company's products second-hand? Of course. Half of my collection is either from Luts directly or from DOA's marketplace. The quality has always been stellar.
* What did you order? Kid Delf Bory Boy w/face-up and wig * When did you order? Aug. 10th 2009 * Did you order directly from the company, or through a distributor or dealer? Directly thru the company. * How was the communication? Didn't need to communicate, there were no problems. Everything ran smooth. * How easy was it to pay? Very. Used my Debit Card. * How long did it take to ship? About 15 business days. Got my shipping notice on Sunday the 30th (Korea's Monday the 31st) * Was the quality appropriate for the price, in your opinion? Being my first doll I didn't know what to expect. The quality is beyond what I ever imagined. * Did the item look like the sales pictures? Even better. * Were you satisfied with the product? Extremely. * Would you order from this company again? Of course! * Would you buy this company's products second-hand? Depends on the seller. But yes, Luts makes beatiful dolls
* What did you order? A few heads, hands, eyes, wigs. * When did you order? Mar 3 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from luts * How was the communication? Always good * How easy was it to pay? very easy * How long did it take to ship? the expected wait time * Was the quality appropriate for the price, in your opinion? perfectly * Did the item look like the sales pictures? yes * Were you satisfied with the product? yes, but some items were missing from the order * If you weren't satisfied, how did the company solve your problem? they sent me new items as soon as they could without charging more shipping * Would you order from this company again? Many times more * Would you buy this company's products second-hand? I have on several occasions
What did you order? CP Delf Shine, two wigs, two shirts, two pairs of eyes, a carry bag and a set of underwear. When did you order? 13th of August, 09. Did you order directly from the company, or through a distributor or dealer? Directly from the company. How was the communication? ...I didn't ask them anything - I found out all I needed from the Q&A posts. So N/A. How easy was it to pay? After reading up on the ''Wire Transfer'' thing, and teaching myself how to use Paypal, it was easy peasy. How long did it take to ship? It shipped on the 29th, which was 16 days after payment, or only 10 business days! Was the quality appropriate for the price, in your opinion? Definitely yes! Admittedly, I’ve had no other doll to compare my boy to, and I may still be in a state of awe, but...wow, I’m amazed by the detail and the quality! Did the item look like the sales pictures? Once again, I may be in a state of awe, but hell yes! He looked so perfect! Were you satisfied with the product? Yes!! If you weren't satisfied, how did the company solve your problem? No problem to solve! Would you order from this company again? If they’ve got something I want, the only thing holding me back from buying it will be my empty wallet! Would you buy this company's products second-hand? ...probably, but if I don't it’s purely because I’m a cynic of second-hand things.
* What did you order? 3 wigs, 2 silicone caps, medium kips, large kips, elastic. * When did you order? 5th of September * Did you order directly from the company, or through a distributor or dealer? Direct. * How was the communication? Quick on the q&a board- 1 day to reply. * How easy was it to pay? Paypal, simple. * How long did it take to ship? 2 days. 3 days to arrive after shipping. * Was the quality appropriate for the price, in your opinion? Yes. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? Yes. * If you weren't satisfied, how did the company solve your problem? - * Would you order from this company again? Yes. * Would you buy this company's products second-hand? Yes.
* What did you order? Delf Hands * When did you order? 9-5-09 * Did you order directly from the company, or through a distributor or dealer? from company * How was the communication? great emails for order, payment, and shipping * How easy was it to pay? easy used paypal * How long did it take to ship? Payment comfirmed and Shipped the same day, 9-7-09 got to my house today. * Was the quality appropriate for the price, in your opinion? yep * Did the item look like the sales pictures? yes * Were you satisfied with the product? completely * If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? yes * Would you buy this company's products second-hand? sure
* What did you order? Senior Delf Abadon * When did you order? 12th August. * Did you order directly from the company, or through a distributor or dealer? Directly from Luts. * How was the communication? N/A. * How easy was it to pay? Very easy through Paypal. * How long did it take to ship? 6 days Shipped on 18th August. * Was the quality appropriate for the price, in your opinion? Yes. * Did the item look like the sales pictures? Yes, except bald and naked and no face up. * Were you satisfied with the product? Yes! * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yep. * Would you buy this company's products second-hand? Sure.
* What did you order? Junior Delf Rigel. * When did you order? payment confirmed on the 8th of September. * Did you order directly from the company, or through a distributor or dealer? Directly from the company. * How was the communication? N/A. * How easy was it to pay? Easy through paypal. * How long did it take to ship? not long at all. shipped out on the 10th and arrived today, the 12th. * Was the quality appropriate for the price, in your opinion? Yes. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? Yes! * If you weren't satisfied, how did the company solve your problem? N/A. * Would you order from this company again? Yes. * Would you buy this company's products second-hand? Yes.
* What did you order? Heat-resistent wig, pair of acrylic eyes, underwear, (sadoll) outfit for SDF * When did you order? 09.09.09 * Did you order directly from the company, or through a distributor or dealer? Directly from Luts. * How was the communication? No communication necessary. But the order status updates were very prompt. * How easy was it to pay? Very easy. I used their credit card system. * How long did it take to ship? 4 days. * Was the quality appropriate for the price, in your opinion? Yes, absolutely. I especially love the wig. Very soft and easy to style. * Did the item look like the sales pictures? Exactly like it. * Were you satisfied with the product? Yes, very much. * If you weren't satisfied, how did the company solve your problem? / * Would you order from this company again? Anytime. I already plan to do so. * Would you buy this company's products second-hand? I guess.
* What did you order? I ordered a Luts Kid Delf bory with Face up * When did you order? August 20 2009 * Did you order directly from the company, or through a distributor or dealer? I ordered Remi directly from Luts * How was the communication? Excellent. They are always checking their Q&A board I rarely had to wait more than 12 hours for a reply. Always friendly too! * How easy was it to pay? With Credit Card it was really simple. They do have some security precautions with them though, so i did have to send ID to prove it was my card, but i appreciate the extra care they took when handling my order and ensuring my buying safety. * How long did it take to ship? Exactly 18 buisness days, MUCH sooner than i thought it would since their predicted wait was 35 to 45 days! * Was the quality appropriate for the price, in your opinion? Oh definately, he is a beautiful bjd, i was stunned when i actually held him for the first time. * Did the item look like the sales pictures? No it was better, the pictures are beautiful but once you see the softness of some of the colors the camera cant capture you really become enamoured with it. * Were you satisfied with the product? Yes i am, the only thing that was wrong was his strings were a little loose, but that could have been from a rough shipping i guess? Either way they have a wonderful tutorial right on the luts site on how to restring their dolls. So it wasnt a problem. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? I would order from them again any time, infact i've recently placed an order from a friend. * Would you buy this company's products second-hand? I have already purchased a second hand luts wig which was of excellent quality, and from the make of my boy i think i'd trust buying them second hand
* What did you order? Kid Delf Tennis Shoes (Black and pink) * When did you order? Sept 14, 2009 * Did you order directly from the company, or through a distributor or dealer? Company * How was the communication? N/A * How easy was it to pay? Very easy * How long did it take to ship? 2 days * Was the quality appropriate for the price, in your opinion? Yes very good quality * Did the item look like the sales pictures? Yes * Were you satisfied with the product? yes the shoes are huge!! * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yes and Yes * Would you buy this company's products second-hand? No, I would buy straight from the company
* What did you order? Delf Miyu, 2 pairs of extra hands, 2 wig caps * When did you order? August 22nd - I got it in the mail on August 31st * Did you order directly from the company, or through a distributor or dealer? Directly from the company * How was the communication? Awesome, I got my invoice and shipping notice without any trouble * How easy was it to pay? Very easy - I used a Visa credit card * How long did it take to ship? The shortest time ever - I ordered August 22nd and I got it in the mail on August 31st * Was the quality appropriate for the price, in your opinion? Yes, the quality is great - I have no problems at all! * Did the item look like the sales pictures? Yes, except that the pictures of the Miyu modeled on the website have different hands on than what it actually comes with (however, it shows the ones it does come with in a separate picture - pointer hand and open hand) - I clarifed this on the Luts Q&A before I ordered though so I knew to get extra hands * Were you satisfied with the product? Yes, I am still satisfied * Would you order from this company again? Yes, I will be wanting one of their MSD-sized silicone head caps... * Would you buy this company's products second-hand? Yes - in fact, I bought a couple pairs of boots on the marketplace - both pairs are in awesome condition too
* What did you order? Kid Delf Litchi without make up. * When did you order? At the end of June. * Did you order directly from the company, or through a distributor or dealer? Through their ebay store. * How was the communication? Perfect. They were very kind and pleasant. * How easy was it to pay? Very easy, I used paypal. * How long did it take to ship? About 3 weeks. Maybe less. * Was the quality appropriate for the price, in your opinion? Of course! * Did the item look like the sales pictures? She's even better! * Were you satisfied with the product? Yes, I'm very happy! * If you weren't satisfied, how did the company solve your problem? - * Would you order from this company again? Yes, why not? * Would you buy this company's products second-hand? I think so.
* What did you order? Richard clothing set, a pair of simple black undies, and a silicone cap * When did you order? September 17th * Did you order directly from the company, or through a distributor or dealer? Directly from the company * How was the communication? There wasn't any involved outside the email notification that my order was received, and that it had been shipped. I'd been spying on the items for some time, and with the order of my doll in place I decided to go ahead and order some other items as well. I clicked, paid, and waited. * How easy was it to pay? Exceedingly so. Click, enter credit card information, click pay, get confirmation. All done! * How long did it take to ship? Being simple items, they shipped the next day (a Friday), and were at my house by Tuesday. * Was the quality appropriate for the price, in your opinion? Absolutely. I couldn't believe the quality of everything when I opened it. Such nice fabrics used for the clothes, and the details were immaculate. Working pockets, the pants and shirt open like real sized counterparts. I want clothes in my size of this quality! * Did the item look like the sales pictures? Better. I was worried about the emblem on the sweater in the picture because it didn't look quite as nice as I wanted on the site. When it arrived I was very satisfied. The emblem was embroidered with gold and silver thread which might have not looked so good in the picture. * Were you satisfied with the product? Very much so. * If you weren't satisfied, how did the company solve your problem? I had no complaints. They had nothing that needed solving. * Would you order from this company again? Of course. I plan to be doing so very shortly. There are a few other items I didn't pick up that I still want... * Would you buy this company's products second-hand? Provided the items had been cared for by the previous owner, definately. I'm cautious when buying anything second hand.
* What did you order? NS Delf Yder and fur wig * When did you order? September 14, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly through the company. * How was the communication? Kinda great. I say this, because apparently the Luts email does not agree with AOL, and so I did not receive any supposed emails. Had to log-on to the website and check my status, then communicate through their forum. * How easy was it to pay? Easy. * How long did it take to ship? Super, super fast. Not sure if I was lucky, but it was shipped by the following day because they had a NS Yder in stock already (no face-up). Was estimated to arrive in about a week, and it came 5 days early! * Was the quality appropriate for the price, in your opinion? Well, yes, as far as doll value goes. Very well made, though for the price I would've liked his seams to be done. * Did the item look like the sales pictures? Yup, though the wig is a lot thicker and poofier. * Were you satisfied with the product? Very. Although I had to buy different eyes. His random ones just don't fit his character. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Definitely. I plan to. * Would you buy this company's products second-hand? Certainly.
* What did you order? A wig that's not on their site right now? o.o; (CDW-24) * When did you order? 9/5/2009 * Did you order directly from the company, or through a distributor or dealer? I participated in a GO run by Vengez, but directly through the company. * How was the communication? Good * How easy was it to pay? Yes * How long did it take to ship? Received it on 9/14/2009 * Was the quality appropriate for the price, in your opinion? Yes, very much so. * Did the item look like the sales pictures? Yes, even better in-fact. * Were you satisfied with the product? Yes, very much so. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Most definitely! * Would you buy this company's products second-hand? If they were in excellent condition, yes. Shipping for one wig w/out a GO would be horrible.
* What did you order? one wig, a pair of glass eyes, 8 sets of clothes and 3 pairs of shoes * When did you order? September 3, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from the company * How was the communication? It was ok. I didnt get a notification e-mail, but once I logged onto Luts, I checked, and sure enough, my payment was received and what not. * How easy was it to pay? Really Easy * How long did it take to ship? Received the parcel on Septmber 9, so six days * Was the quality appropriate for the price, in your opinion? Definitely. I was excited to see there were actual working pockets and zippers. Every little detail was taken into consideration. * Did the item look like the sales pictures? Even better * Were you satisfied with the product? Definitely. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Of course. I plan to in the near future. * Would you buy this company's products second-hand? If the items were well cared for, yes.
* What did you order? SDF Eveline, Outfit and option hands part * When did you order? August 18, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly through the company. * How was the communication? Good * How easy was it to pay? Paypal, very easy. * How long did it take to ship? about 10 business days or around 2 weeks if count weekend much faster than expected time (35-45 business days). * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? Yes * Were you satisfied with the product? Very. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Definitely.
* What did you order? NS Type 1 El with faceup, plus wigs, eyes, neck part, extra hands * When did you order? 10 September 09 * Did you order directly from the company, or through a distributor or dealer? Directly from the company * How was the communication? Splendid. They always reply on Q&A board and I must confess I spammed them with a lot of banal questions, I'm sure. * How easy was it to pay? Easy, used Paypal. * How long did it take to ship? The misplaced order - see below for explanation - came on 28th September. The correct order arrived on 9 Oct. * Was the quality appropriate for the price, in your opinion? Of course, but see below ^^ * Did the item look like the sales pictures? LUTS actually sent the wrong doll the first time, my order was mixed up with another DOA member's. I received a Kdelf Hodoo and she received my El. Definitely didn't look like the pictures! * Were you satisfied with the product? Not at first. Later on when my correct order arrived, most definitely. * If you weren't satisfied, how did the company solve your problem? Dianne was wonderful in communicating when it came to solving the problem of the mistaken delivery. She gave clear and detailed instructions on how to ship the Hodoo back to them and kept me dutifully updated with my El. Although there was no communication on their Thanksgiving weekend, she updated me the Monday after that the EL had been delivered back to them, and she sent out a new tracking number for me on Wednesday, the doll being shipped out on Tuesday. Overall, I am very happy with how they solved it. * Would you order from this company again? At first I wasn't sure, cause this El is my first doll and it was a terrible thing to happen to a first doll, but I think I will again, because if something happens I know that they will help me fix it. * Would you buy this company's products second-hand? Yep. Though I'm not sure what.
* What did you order? A pair of hands (SDF), a neck piece (Delf), Silicone caps * When did you order? Either on October 12th or 11th 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from Luts. * How was the communication? No communication necessary. * How easy was it to pay? Easy-peasy with Credit card. Type - Click - Money gone. * How long did it take to ship? The shipping itself only took a little more than one day. Not even two full days. I mean really, Luts? Really? I guess they rocketed it from over there in Korea. * Was the quality appropriate for the price, in your opinion? Definitely. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? Very much so. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Oooh yes. Many times! * Would you buy this company's products second-hand? I guess.
What did you order? Two pair of yo-Sd shoes and Two Yo-Sd Wig When did you order? 2009-09-30 How was the communication? Nice ^^ How easy was it to pay? Paypal How long did it take to ship? Not so long I orderd it 30 and it arrive 12 oct ^^ Was the quality appropriate for the price, in your opinion? Yes it was Did the item look like the sales pictures? Of Course Were you satisfied with the product? Yes Would you order from this company again? Yes of course Would you buy this company's products second-hand? Um,.. I don't know
* What did you order? HDF Pitta and 2 wigs * When did you order? September 21st * Did you order directly from the company, or through a distributor or dealer? Directly from the company. * How was the communication? The communication was great. * How easy was it to pay? Pretty easy, but this wasn't my first time ordering from Luts. * How long did it take to ship? The item was shipped October 11th. * Was the quality appropriate for the price, in your opinion? Yes, it definitely is. ^^ * Did the item look like the sales pictures? Very much so. The face-up is close to the one displayed in the photos. * Were you satisfied with the product? Well, I had ordered the only HDF sized milk white wig they had, but they informed me later that there was a complication with the product (it was stained) and that I would have to choose a different wig. I told them the white hair was important to the character, but they had no other white wigs, so I chose a wig for a different doll. However, to my surprise, Luts sent me a white wig with my Pitta, in her size! ^^ So, she still got her white hair. I was very pleased. * Would you order from this company again? Absolutely. * Would you buy this company's products second-hand? Would, have, and will again.
What did you order? two pairs of shoes * When did you order? friday, 16th of october * Did you order directly from the company, or through a distributor or dealer? directly * How was the communication? There wasn't any. I ordered and saw the fact it was shipped some time later through my account. Was glad they gave me a tracking number through this page, though. * How easy was it to pay? very easy through pay-pal * How long did it take to ship? from monday, three days, which is awesome because I live in europe. Also the arrival date was stated as 26th of october on their page!! * Was the quality appropriate for the price, in your opinion? Yes, very much. I also like that their shoes are really saying luts on the inside. * Did the item look like the sales pictures? very much so. * Were you satisfied with the product? jup, they're really worth their money. * If you weren't satisfied, how did the company solve your problem? --- * Would you order from this company again? yeah, if they're available. One pair of shoes I ordered is now sold out. * Would you buy this company's products second-hand? would, depending on condition and prize Laoky
* What did you order? SDF Howl with faceup.. * When did you order? 5th September '09 * Did you order directly from the company, or through a distributor or dealer? directly from Luts * How was the communication? Brilliant, everytime I posted a question on their board they answered right away ^^ * How easy was it to pay? Super easy paid with paypal. * How long did it take to ship? Shipped 9th October '09, so just over a month. He arrived on the 14th October. * Was the quality appropriate for the price, in your opinion? Absolutely, He is gorgeous. * Did the item look like the sales pictures? Yes, but his faceup is even better than what the site pic's show ^^ * Were you satisfied with the product? Definately, his faceup is gorgeous and the Howl mold is even more beautiful in person * If you weren't satisfied, how did the company solve your problem? When he arrived his pinky on his left hand had broken off during shipping, Dianne was fantastic she asked me to ship back the broken hand and refunded me the shipping of sending it back to them. As soon as they received it they sent a brand new hand for my boy which arrived 3 days after it had been shipped * Would you order from this company again? Yes * Would you buy this company's products second-hand? Yes, depending on condition and cost.
* What did you order? Delf SOO-DARK HUMAN with faceup, carrier bag, extra hands, string puller, head puller, eyes, extra S-hooks, extra elastic, and head masks. [This was my very first doll purchase, so I wanted to make sure I was prepared] * When did you order? Order placed Sept 5/09, confirmed Sept 6/09 * Did you order directly from the company, or through a distributor or dealer? Directly. * How was the communication? Standard. They don't communicate with you past order confirmation and order shipment, but this is standard for most (if not all) companies, I believe. * How easy was it to pay? Easy. Sent payment to their paypal address with order number in comments, then left a message on their Q&A board. * How long did it take to ship? 27 working days (shipping confirmed Oct 16/09) * Was the quality appropriate for the price, in your opinion? Yes. * Did the item look like the sales pictures? Almost exactly, yes. * Were you satisfied with the product? Extremely. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Absolutely. * Would you buy this company's products second-hand? It would depend on the situation, but most likely yes.
* What did you order? Kid Delf Ani without faceup, wig, eyes * When did you order? Oct. 12. * How was the communication? We didn't need to communicate^^ * How easy was it to pay? Very easy - I used paypal. * How long did it take to ship? 10 days in total (including weekends) It was a very pleasant surprise^^ * Was the quality appropriate for the price, in your opinion? Yes. * Did the item look like the sales pictures? As much as a faceupped doll can look like one without faceup. * Were you satisfied with the product? Yes. * If you weren't satisfied, how did the company solve your problem? - * Would you order from this company again? I'm already planning my next order. * Would you buy this company's products second-hand? I would^^
* What did you order? An El, two pairs of eyes, two wigs, a silicone wig-cap * When did you order? On two different occasions in September and October. * How was the communication? Great. They always reply promptly and helpfully to their Q and A board, usually the day after you send a message * How easy was it to pay? Very. I used my dad's paypal account * How long did it take to ship? Very quick both times! The doll was shipped out in ten days and the order of wigs and things was shipped out almost as soon as I placed the order- which was actually kind of annoying as it meant I couldn't add a pair of hands to my order. * Was the quality appropriate for the price, in your opinion? Hmm. I think so. I do think for that price they should sand the seams- Teal has some shocking seams on his legs- but overall the resin is very sturdy and good quality, as are the wigs and eyes. * Did the item look like the sales pictures? Well, he was naked and bald and blank but I dont think the pictures on the site do El justice. He's an absolutely beautiful mould. * Were you satisfied with the product? Yes. He's gorgeous but I did ask them to pierce his ear, and they forgot. * If you weren't satisfied, how did the company solve your problem? Well, they couldn't really. I wasn't prepared to ship the head back to have a hole put in it, so nothing happened. * Would you order from this company again? Clearly, seeing as I did ^^ * Would you buy this company's products second-hand? Depends on the product, the price and the condition :P
* What did you order? LE Abadon-Commander of the Blue Knights plus dreaming head with face up * When did you order? 9/12/09 * Did you order directly from the company, or through a distributor or dealer? Ordered direct * How was the communication? N/A I did not have any questions * How easy was it to pay? Very easy. paypal * How long did it take to ship? About one and a half weeks after shipping notice. Arrived on October 2nd. * Was the quality appropriate for the price, in your opinion? Very high quality for the price of the limited doll. The details are amazing. * Did the item look like the sales pictures? Yes, exactly * Were you satisfied with the product? Yes * If you weren't satisfied, how did the company solve your problem? I broke his thumb off trying to put his sword in his hand. I wrote to Luts and they sent me a new sword hand that only took about a week to get here. Great customer service. * Would you order from this company again? Yes. * Would you buy this company's products second-hand? Yes
* What did you order? 1 wig, 1 outfit, 1 pair of shoes and 1 wig cap (all for YO-SD). * When did you order? 6th Nov. 2009 * Did you order directly from the company, or through a distributor or dealer? From Luts website. * How was the communication? No communication was needed: I payed, received a confirmation e-mail, received another one when the item was shipped and that was all! Everything went according to plan * How easy was it to pay? Very easy with paygate * How long did it take to ship? 3 days: they shipped on the 9th and it arrived on the 11th of November. Really fast! * Was the quality appropriate for the price, in your opinion? Yes! all the items are very nice quality and the pirces are not that high. * Did the item look like the sales pictures? Everything looked even better! * Were you satisfied with the product? Certainly. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Already did!!! They had such beautiful new stuff! I simply couldn't resist...hehe! * Would you buy this company's products second-hand? Yes, if the quality was ok.
*What did you order? Kid-Delf Bory boy with faceup * When did you order? 10-16-2009 * Did you order directly from the company, or through a distributor or dealer? Direct from the company * How was the communication? Pretty good, but I didn't have any questions or problems so not really that much * How easy was it to pay? Very easy, I did it through PayPal * How long did it take to ship? It was exactly one month after my payment was confirmed; technically it took about 5 days for the box to get from Korea to my house (Thank you express shipping!) * Was the quality appropriate for the price, in your opinion? Absolutely * Did the item look like the sales pictures? Definitely, better even * Were you satisfied with the product? Yes! * If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? Definitely. * Would you buy this company's products second-hand? Yes, if I trusted who was selling the items to me. You never know what they could do to the product.
What did you order? 8-9 Wig: DW-33, 18mm eyes: LG No.27, Acoustic Guitar for SD When did you order? November 17, 2009 Did you order directly from the company, or through a distributor or dealer? Directly from the company How was the communication? There was nothing to discuss... How easy was it to pay? Very easy ^_^ How long did it take to ship? 2 days!!! 8D Was the quality appropriate for the price, in your opinion? Very much so!! Did the item look like the sales pictures? Even better in person! Were you satisfied with the product? I am VERY satisfied, yes. If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? All the time ^_^ Would you buy this company's products second-hand? Definately! THANKS SO MUCH LUTS!
* What did you order? A Soo Dark Elf head and the neck piece * When did you order? November 18th. * Did you order directly from the company, or through a distributor or dealer? Directly * How was the communication? Very good. I got my pay confermation about a day after I ordered, and I was notified of shipping immediatly after it shipped. * How easy was it to pay? A little too easy. > < : D * How long did it take to ship? Three days? And it arrived today! : D * Was the quality appropriate for the price, in your opinion? Most definately * Did the item look like the sales pictures? Not entirely, but that is due to hair placement and face-up * Were you satisfied with the product? Absolutly. : D * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yes. * Would you buy this company's products second-hand? If the price was appropriate.
**late to post** * What did you order? Luts Delf IF Normal Skin * When did you order? September 3rd, shipped Sept 22 and arrived Sept 28 (2009 of course) * Did you order directly from the company, or through a distributor or dealer? Through the company - eluts.com * How was the communication? Communication was very good. * How easy was it to pay? Super easy, I used paypal. * How long did it take to ship? Pretty fast, took 19 days (including non-business) * Was the quality appropriate for the price, in your opinion? She is wonderful and I don't regret it at all - so yes. * Did the item look like the sales pictures? She did, her face-up was less rosy than her promos but I expected as much. It was still gorgeous though. * Were you satisfied with the product? She's very wonderful, I'm very happy with her. * If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? Yes! I just ordered again this November during the winter Event, this time for a KDF * Would you buy this company's products second-hand? Potentially, it depends on the price and shape it's in and if it's better for me than ordering straight from LUTS or not.
