Luts Feedback Write about your experience with this company and their products! Please consider answering the following questions about your experience. If there is additional information that you would like to add, please feel free! * What did you order? * When did you order? * Did you order directly from the company, or through a distributor or dealer? * How was the communication? * How easy was it to pay? * How long did it take to ship? * Was the quality appropriate for the price, in your opinion? * Did the item look like the sales pictures? * Were you satisfied with the product? * If you weren't satisfied, how did the company solve your problem? * Would you order from this company again? * Would you buy this company's products second-hand?
* What did you order? KDF Muroo, 4 wigs, cream set outfit for MSD * When did you order? Dec. 1st and 19th 2008 * Did you order directly from the company, or through a distributor or dealer? Directly from the company * How was the communication? It was pretty good. They replied my questions within reasonable time and was very friendly to deal with * How easy was it to pay? Used paypal, easy * How long did it take to ship? I waited about 20 days for the doll and 3 days for the wigs and outfit to be shipped out. Both packages arrived on the 29th * Was the quality appropriate for the price, in your opinion? Definitely! Muroo is just beautiful and cute, fell in love completely. The quality of the wigs are very good, so is the outfit. Easy to put on as well. * Did the item look like the sales pictures? Better ^.^ * Were you satisfied with the product? Yep! The event shoes and wig are excellent as well~ * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yes. Saving for a Yder and they keep releasing nice outfits, shoes and wigs... * Would you buy this company's products second-hand? Maybe, depends on the quality of the products
* What did you order? Bory, a wig, and shoes * When did you order? Dec 1st Korean time * Did you order directly from the company, or through a distributor or dealer? directly through the company * How was the communication? communication was really good, they answered all my questions really fast and were very kind. * How easy was it to pay? very easy, through paypal. * How long did it take to ship? 29 days; it shipped out Dec 29th, I received it Jan 2nd. * Was the quality appropriate for the price, in your opinion? yes! Bory was made very well, the wig was too. Her joints work amazingly! * Did the item look like the sales pictures? Yes, I think it looked better, she wasn't over-blushed like in the sales picture. * Were you satisfied with the product? Yes, except for the shoes... they gave me two left shoes. Also, there were small scuffs on the Wintery event head I received, but I can clean those up myself. * If you weren't satisfied, how did the company solve your problem? I posted on the Q&A about it with a photo asap, and they replied kindly and said they'd send another pair of shoes out for me. * Would you order from this company again? If there was anything I'd want, yes, because their product and service was wonderful. But theres nothing I plan on getting from them (i only like their KDFs, but dont want to own a mini). * Would you buy this company's products second-hand? Yes, as long as its in good condition.
* What did you order? Heat-resistant natural black DW-206 Delf wig * When did you order? 01, January 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from the company * How was the communication? Wonderful- they answered very quickly with a friendly, thorough answer. * How easy was it to pay? Extremely easy. * How long did it take to ship? Less than 24 hours. * Was the quality appropriate for the price, in your opinion? Yes, it was. It's very well made and realistic looking. * Did the item look like the sales pictures? Almost exactly. It is the first wig I've ever ordered, and I did not expect it to come completely 'styled', nor did I think the colour would be exactly the same, but it was. * Were you satisfied with the product? Yes, I absolutely love it. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yes, for wigs especially. If I ever need another, I'll look there first. * Would you buy this company's products second-hand? Depending on how well the previous owner cared for it, yes. As long as it was in good condition, I would seriously consider it.
* What did you order? SDF Dahila, SDF Eveline, Wintery (head) all with faceup. Luts wigs x4. Shoes x2 * When did you order? 01 Dec 2008 * Did you order directly from the company, or through a distributor or dealer? Luts directly * How was the communication? Great and responsive. * How easy was it to pay? Very easy by credit card.But they need my id. * How long did it take to ship? 41 days * Was the quality appropriate for the price, in your opinion? The quality is amazing,with the price drop,its worth every bit. * Did the item look like the sales pictures? The actual product/dolls are much better i feel. * Were you satisfied with the product? very satisfied. * If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? Yes...soon * Would you buy this company's products second-hand? Yes
* What did you order? Kid Delf Bory Boy and White Mohair Wig. * When did you order? Payment confirmed 4th December 2008. * Did you order directly from the company, or through a distributor or dealer? Directly from the company. * How was the communication? It was great. I added the wig on a couple weeks after the doll and forgot to put combine orders on the Paypal notes. But they were still combined after talking to them. :3 * How easy was it to pay? Dead easy. I paid through Paypal, it was confirmed the next day or so. * How long did it take to ship? He shipped on the 8th January 2009 and arrived on the 12th! [When Luts thought he`d come on the 15th and Parcelforce thought the 13th] And what with the Christmas event and all, I was surprised at how fast he arrived. * Was the quality appropriate for the price, in your opinion? Definately! He`s absolutely gorgeous and his wig is so soft :3 * Did the item look like the sales pictures? Even better. * Were you satisfied with the product? Yess! He stood right out of the box, was well packaged and came with a free pair of shoes, postcards and a booklet on how to restring him :3 * Would you order from this company again? Yep. * Would you buy this company's products second-hand? I`m not sure.
* What did you order? clothes, shoes, tools, and a wig * When did you order? January 7th 2009 * Did you order directly from the company, or through a distributor or dealer? direct from company * How was the communication? Not much was had, which is usually a good thing. * How easy was it to pay? payment was easy and confirmed later the night i paid * How long did it take to ship? was shipped out the next day Jan 8th, sadly after hitting US it took longer than normal and was stuck in customs for 5 days but there's nothing the company could have done about that * Was the quality appropriate for the price, in your opinion? yes * Did the item look like the sales pictures? yes and even more so, one of the shirts i purchased came with a scarf and I didn't realize becuase i don't remember it being posted that it did * Were you satisfied with the product? yes * If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? always, about to order again this weekend. * Would you buy this company's products second-hand? yes as long as it appears from photos that the previous owner kept it well cared for.
* What did you order? SDF-Frey * When did you order? Dec.1st, 2008 * Did you order directly from the company, or through a distributor or dealer? Directly form the company * How was the communication? Pretty good * How easy was it to pay? Payment was easy, but it took 3 days to confirm my payment. * How long did it take to ship? 38 days * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? Yes-and even better * Were you satisfied with the product? Yes * If you weren't satisfied, how did the company solve your problem? / * Would you order from this company again? Yep yep >< * Would you buy this company's products second-hand? Nah <(
* What did you order? 3 wigs, a pair of silicone eyes, dress set, and a bunch of wig net * When did you order? Jan 1, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from Luts * How was the communication? Very good, very responsive and friendly * How easy was it to pay? easy, through paypal * How long did it take to ship? Exactly a week after I ordered * Was the quality appropriate for the price, in your opinion? Yep, very well made * Did the item look like the sales pictures? Yes, except the silicone eyes....kinda different from what I expected (since this is the first time I've seen it in RL) * Were you satisfied with the product? Yes * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? For sure! * Would you buy this company's products second-hand? Depends on the quality and type of products One thing to add is Luts box. Luts's very good at packing their products but then, they use surprisingly LARGE box for small items. My order isn't that big but Luts sent the stuff in a 1-and-a half feet tall box (about the size of an MSD)
* What did you order? SDF Howl * When did you order? December 1st 2008 * Did you order directly from the company, or through a distributor or dealer? Directly from the company * How was the communication? There were no communication since I didn't had any questions ^^ * How easy was it to pay? I payed with credit card and it was very easy. * How long did it take to ship? They shipped my doll on the 17th and I received him January 5th 2009 * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? Well.. Yes, but I think he looked a little more sad IRL than he did on the sales pictures. * Were you satisfied with the product? Yes, but it wasn't Luts's fault. The doll just didn't fit the character at all. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yes, I would! I've always enjoyed dealing with Luts ^^ * Would you buy this company's products second-hand? Depends on what it is and the price.
* What did you order? SDF Ido with default face up * When did you order? Dec 1, 2008 - within 30 min from when the sale opened * Did you order directly from the company, or through a distributor or dealer? Directly from Luts * How was the communication? Good * How easy was it to pay? Paypal very easy * How long did it take to ship? He was shipped in 3 weeks * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? The doll yes, the face up NO * Were you satisfied with the product? Type 2 body is dream but face up was * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yes * Would you buy this company's products second-hand? Yes
* What did you order? Wigs, shoes, eyes. * When did you order? 8th Jan, 2009. * Did you order directly from the company, or through a distributor or dealer? Directly from Luts. * How was the communication? Good, they answered quickly and were very very polite. * How easy was it to pay? Easy using paypal. * How long did it take to ship? Shipped out on 10th Jan. That's fast! * Was the quality appropriate for the price, in your opinion? No. One wig comes with broken clips. And after two days, another clip broke... The shoes have tiny holes on the surface. However, the event wig is of high quality. * Did the item look like the sales pictures? No. The wig DW-161 is not in shape at all, nothing like the pic. And the colour of the acrylic eyes is quite different either (I don't think it's all because of comupter monitor since the glass eyes have similar colour). * Were you satisfied with the product? No. * If you weren't satisfied, how did the company solve your problem? They sent me extra clips and a pair of free shoes. They were very prompt to help. I should say their customer service is great, but I prefer to get things done correctly at the first time. * Would you order from this company again? Maybe I should have another try (by seeing all the positive feedbacks from others)? * Would you buy this company's products second-hand? It depends.
* What did you order? SDF blank Howl with type 1 body (got the Wintery head as well) * When did you order? Ordered and paid for 12/1/08 * Did you order directly from the company, or through a distributor or dealer? Direct * How was the communication? Very good. When I asked a question about the order they answered within 24 hours. * How easy was it to pay? Easy with Paypal, and it was confirmed the next day. * How long did it take to ship? It was during the winter 08 event so my guy took a little under 9 weeks to arrive at my home. Once he was shipped it only took 3 days to get to my house! * Was the quality appropriate for the price, in your opinion? Oh yeah! I got him for the discounted price but the quality of the resin is very nice! * Did the item look like the sales pictures? The sales pictures of Howl had him with a faceup, so technically no. But he is how I imagined he would be without a faceup. * Were you satisfied with the product? Very satisfied. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yes! This was my third time ordering and first time ordering a doll and it was a great experience despite the long waiting time. * Would you buy this company's products second-hand? Yes. I have before!
* What did you order? Heat resisting wig * When did you order? On the second week of January/2009 (don't remember the day) * Did you order directly from the company, or through a distributor or dealer? Directly from the company * How was the communication? I just asked how long would take to re-stock the wig (it was sold out). I didn't receive an answer but 2 days later the wig was available. * How easy was it to pay? Easy, payment by Paypal. * How long did it take to ship? It shipped after they confirmed the payment, on the same day I did the order and paid. Took about 5 days to arrive, I guess. It was fast. * Was the quality appropriate for the price, in your opinion? Sure it is! Really beautiful wig and soft fiber. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? Sure I am. * If you weren't satisfied, how did the company solve your problem? ... * Would you order from this company again? Yes. I need a delf body, a honey delf girl and possibly a delf girl. * Would you buy this company's products second-hand? It depends on the price, the conservation and the seller. My Juri 06 was bought second-hand and I'm really happy with him (even with unexpected mods).
* What did you order? SDF Howl no face up * When did you order? Dec 2nd, 2008 * Did you order directly from the company, or through a distributor or dealer? Directly from Luts * How was the communication? Good * How easy was it to pay? Very easy, I used CC * How long did it take to ship? 7 weeks * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? Yes * Were you satisfied with the product? Yes * Would you order from this company again? Yes * Would you buy this company's products second-hand? Yes
* What did you order? SDF Howl, face up * When did you order? 1st Dec 2008 * Did you order directly from the company, or through a distributor or dealer? Direct * How was the communication? Good * How easy was it to pay? Very easy (CC) * How long did it take to ship? 4 days, not including public holidays (mine was shipping during the chinese new year period) * Was the quality appropriate for the price, in your opinion? yes * Did the item look like the sales pictures? the doll, 95%. The face up, no. * Were you satisfied with the product? doll, yes! Face up, no. * If you weren't satisfied, how did the company solve your problem? N/A (will settle the face up myself haha) * Would you order from this company again? Yes, if there's a doll i want! * Would you buy this company's products second-hand? Only if i cannot buy it directly
* What did you order? Heat resisting fiber wigs, clothing items, and a pair of eyes. * When did you order? 3rd February. * Did you order directly from the company, or through a distributor or dealer? I ordered directly from Luts. * How was the communication? It was easy, I simply posted my requests in the customer service board and I got a prompt reply. * How easy was it to pay? very easy, I paid by Paypal. * How long did it take to ship? Two days, by EMS. I love their timelines, they ship as soon as they confirm your payment. * Was the quality appropriate for the price, in your opinion? Definitely. * Did the item look like the sales pictures? Yes, maybe better than pictures. * Were you satisfied with the product? Very satisfied. * If you weren't satisfied, how did the company solve your problem? I had no problems during the transaction. * Would you order from this company again? Surely! * Would you buy this company's products second-hand? I'd prefer not to buy second hand, except for sold out and limited items ^^
* What did you order? Two luts white wigs * When did you order? 1/27 * Did you order directly from the company, or through a distributor or dealer? Company direct. * How was the communication? n/a point and click * How easy was it to pay? Super easy * How long did it take to ship? 4 days from payment to mail and 3 days for delivery. * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? Exactly * Were you satisfied with the product? Very * If you weren't satisfied, how did the company solve your problem? * Would you order from this company again? absolutely * Would you buy this company's products second-hand? yes and I do often
* What did you order? Delf Shine,1 wig and 3 underwear * When did you order? 21st Dec * Did you order directly from the company, or through a distributor or dealer? Company/website * How was the communication? Very good * How easy was it to pay? Yup ^^ Very easy * How long did it take to ship? 47days * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? Yes and better * Were you satisfied with the product? Definitely satisfied * Would you order from this company again? Yes! * Would you buy this company's products second-hand? yup ^^
* What did you order? SSDF Regen * When did you order? 12/15/09 Korea Time * Did you order directly from the company, or through a distributor or dealer? Luts website * How was the communication? It was ok.. I asked them my order status and they told me he would be ready in 3 to 7 days.. then I got shipping notice the next day... * How easy was it to pay? Pretty easy. they accept credit card. * How long did it take to ship? 46 days * Was the quality appropriate for the price, in your opinion? I got him from the 15% off event. With the discount, he is totally worth it! * Did the item look like the sales pictures? Kinda, only the resin color is more yellow in picture... XD * Were you satisfied with the product? Yes. * Would you order from this company again? Maybe * Would you buy this company's products second-hand? Yes.
* What did you order? Luts Senior Delf Dahila, wig, eyes, shoes, new strings and facecaps * When did you order? 1. December 2008 * Did you order directly from the company, or through a distributor or dealer? Directly from eluts.com * How was the communication? Very satisfying * How easy was it to pay? Easy * How long did it take to ship? About a week * Was the quality appropriate for the price, in your opinion? Very! But unfortunately, one of the leg-pieces was broken because of the shipping, so I had to send it back and get another one in stead. * Did the item look like the sales pictures? Yes * Were you satisfied with the product? Very! I'm SO thrilled that I bought her. * If you weren't satisfied, how did the company solve your problem? Well, I was satisfied, but I had to contact Luts because of a broken leg-piece that had been broken when it was shipped to me. But the whole time Luts were VERY nice and understanding, and they never doubted that I should get another leg-piece, and they payed the costs aswell in form of shoppingpoints. ^^ * Would you order from this company again? Scertainly! * Would you buy this company's products second-hand? I don't really fancy the idea of buying my dolls second-hand. But who knows, maybe. XD
* What did you order? Delf Chiwoo with default face-up, plus I received the '08 Winter Event head. * When did you order? On December 29th, 2008. * Did you order directly from the company, through a distributor, or dealer? Ordered from the company. * How was the communication? Fine, I guess. * How easy was it to pay? Pretty easy, I guess. * How long did it take to ship? It took 43 days to ship and he was sent to my house on the February 13th, but I picked him up on February 14th. * Was the quality appropriate for the price, in your opinion? Yes. * Did the item look like the sales pictures? Pretty much, but he has a different face-up than in the pictures. Though, I think this face-up's better. * Were you satisfied with the product? Yes. * If you weren't satisfied, how did the company solve your problem? N/A. * Would you order from this company again? Not anytime soon, but maybe. * Would you buy this company's products second-hand? It depends.
What did you order? Luts Bory with faceup, Zuzu delf, a wig and the outfit for the zuzu When did you order? December 13, 2008 Did you order directly from the company, or through a distributor or dealer? company How was the communication? Good, they told me about two weeks before it shipped that the zuzu outfit was out of stock and wouldn't be back in stock, so they asked me what to do with it, and I just asked for credit, which they applied after the order was shipped. How easy was it to pay? Easy, I used a credit card. How long did it take to ship? Forever it seems. But it shipped on Feb 10, 2009 Was the quality appropriate for the price, in your opinion? Yes, everything was beautiful Did the item look like the sales pictures? Yes. Were you satisfied with the product? Yes If you weren't satisfied, how did the company solve your problem? na Would you order from this company again? Yes, and already have. Would you buy this company's products second-hand? Yes, have and will.
What did you order? Delf El BW dreaming head Shiwoo hands 5 neck pieces When did you order? dec 12 2008 Did you order directly from the company, or through a distributor or dealer? company How was the communication? ok. i asked them lots of questions and i got the same answer (your order will be another 2-3 weeks) every time i asked. the third time they answered with that, they sent my order off the next day :\ How easy was it to pay? it freaked me out at first that there was no paypal option, but it didnt matter in the end, it was just as easy to use credit card. How long did it take to ship? an eternity. not until jan 24 Was the quality appropriate for the price, in your opinion? absolutely. i love him X3 Did the item look like the sales pictures? nope, he was better. Were you satisfied with the product? yes, yes, yes! donuts are magical pieces of resin that make all my dolls better, my El is fabulous (tho im not crazy about the twisty head-cap. its not his fault however XD) and the extra hands and wig that they sent me are great too^^ If you weren't satisfied, how did the company solve your problem? no issue, just a long (for me) wait. Would you order from this company again? if i had too. but i dont like waiting forever. i is impatient. Would you buy this company's products second-hand? yep. if i needed something that was available...
* What did you order? Kid-DELF Mocha. * When did you order? Jan 10th, 2009. * Did you order directly from the company, or through a distributor or dealer? Through a distributor. * How was the communication? N/A * How easy was it to pay? Yes. * How long did it take to ship? 45 days for manufacture，and it cost 2 other days on the way. So I resieved my girl on Feb 26th. * Was the quality appropriate for the price, in your opinion? Yes, and I recieved a pair of shoes for free as event~ * Did the item look like the sales pictures? My doll is without makeup, but she's more cute than my image. * Were you satisfied with the product? Yep, but her siding lines looks terrible * If you weren't satisfied, how did the company solve your problem? N/A, I solved the problem in DIY way~ * Would you order from this company again? Maybe…… * Would you buy this company's products second-hand? That's desided by the fortune.
* What did you order? KDF Aru, Shoes, and socks. Also got Wintery Event head * When did you order? Jan 1st 2009 * Did you order directly from the company, or through a distributor or dealer? Directly * How was the communication? Great! * How easy was it to pay? Very easy ^^ * How long did it take to ship? 57 days * Was the quality appropriate for the price, in your opinion? Very great quality * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? Very satisfied * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? yep * Would you buy this company's products second-hand? yes
* What did you order? Delf El Type 3 NS with faceup, two wigs and underwear. * When did you order? 1/13 * Did you order directly from the company, or through a distributor or dealer? Directly from Luts * How was the communication? N/A - Needed no communications. * How easy was it to pay? Very easy, used Paypal * How long did it take to ship? 44 days, including weekends. This was during the event, and was well within event tolerances. * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? Yes * Were you satisfied with the product? Yes * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Absolutely * Would you buy this company's products second-hand? Definitely
* What did you order? CP Delf El dreaming head in WS (new type/type 2) * When did you order? December 2008 during the event period. The order arrived at the beginning of February 2009. * Did you order directly from the company, or through a distributor or dealer? I ordered the head as part of a group order placed at Luts. I'm replying to this thread to mention some issues I had with the head I ordered. * Was the quality appropriate for the price, in your opinion? Luts lowered the prices before the order was placed, but the quality was worse than when I ordered the same type of head a year ago. * Were you satisfied with the product? Not entirely. The eyelid lines that should be on the upper eyelids were absent as if the head came from an old mold or something and was missing details. The head was also covered in scratches as if someone had sanded it. The head from top till the brows, cheeks, eye lids, and chin had light and long scratches on them. This is not the damage that would happen if you drop the head, but if you sand it poorly with sanding paper. I bought a deaming El head a year ago and it did not have these scratches. In fact it has no traces of ever being sanded by Luts. Luckily I could get rid of the scratches by sanding the entire head with polishing paper. I painted in the missing eyelid lines when I did a face-up. * If you weren't satisfied, how did the company solve your problem? I solved the problem myself. * Would you order from this company again? I'm not sure. I have bought from Luts several times before (multiple heads and full dolls) and have so far been a very happy customer, but I don't like the sudden poor quality. Perhaps Luts was rushed due to the event, but still I get a good head one hear and a poor head the next. * Would you buy this company's products second-hand? Sure. I have done so several times before.
* What did you order? A Luts delf Angel elf Soo, a luts delf mature type 2 body, 2 pair of eyes and some accessoires. All at once. * When did you order? December 12, 2008 * Did you order directly from the company, or through a distributor or dealer? I ordered directly from the company * How was the communication? The communication was very good. Because their event they were kind of late, but when I posted a question at their Q&A board of how long it would take, they replied very friendly within 24 hours. * How easy was it to pay? Really easy. I have chosen paypal and I got their paypal adress and then I had to send the money myself through paypal without any problems. * How long did it take to ship? It took quite long. My doll arrived at February 20th, 2009. It was because of their event, so I understand. I have ordered more dolls from them in the past (but not during event periods) and they all had shipping within 4 weeks. * Was the quality appropriate for the price, in your opinion? Very, very good! I love the quality of Luts delfs. And their prices are also very fair. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? Yes! However, Luts forgot to add one pair of eyes that I ordered but... (see next question) * If you weren't satisfied, how did the company solve your problem? ... when I posted about it at their Q&A board, they said that they have noticed the missing eyes, but they didn't know which customer was missing them. So when I posted the message, they said they would ship the eyes right away and they did. Without any problems or extra costs. * Would you order from this company again? Definately! * Would you buy this company's products second-hand? If it would be a sold out limited maybe. But that's because I prefer to buy my dolls fresh and new from the company.
* What did you order? SDF Abadon without face-up, wigs, head masks and combine carrier bags after * When did you order? 11.02.09, payment confirmed on 13.02.09, and payment confirmed for combine order on 23.03.09 * Did you order directly from the company, or through a distributor or dealer? directly from the company * How was the communication? Very good, I changed shipping address and combine order, all communication very kindly. * How easy was it to pay? very easy, I use paypal. * How long did it take to ship? 26 business days after first confirmed payment, Shipped on 21.03.09 and arrived me on 23.03.09 * Was the quality appropriate for the price, in your opinion? Wonderful!! this is my first doll but I love Luts resin quality. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? Yes. * If you weren't satisfied, how did the company solve your problem? nothing. * Would you order from this company again? Sure!! > < * Would you buy this company's products second-hand? May be if the items sold out from website. or I want only some part(splits).
* What did you order? KD BORY (boy) with face-up * When did you order? Febuary 26th * Did you order directly from the company, or through a distributor or dealer? Directly * How easy was it to pay? Very. CC. * How long did it take to ship? Without counting the holiday, approx. 42 business days * Was the quality appropriate for the price, in your opinion? Yes! * Did the item look like the sales pictures? He looks better! c: * Were you satisfied with the product? Very much so. * If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? Most definitely. * Would you buy this company's products second-hand? Yes c:
* What did you order? Delf Kum-Ran NS, two sets of option hands, glass eyes, some SD cookies, and an SD-sized bike. * When did you order? February 7 * Did you order directly from the company, or through a distributor or dealer? Directly from the company. * How was the communication? No problems. I posted a couple of questions to their Q&A board, and received responses within a day or two. * How easy was it to pay? Easy (CC). * How long did it take to ship? Less than a month from the day I ordered to the day my doll arrived. * Was the quality appropriate for the price, in your opinion? Absolutely! * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? Completely. The only "problems" that I had were that the bike was shipped separately from the doll and other items (which was fine, and completely understandable given the sizes of the items, but unexpected) and the tracking number I was given on their site was input incorrectly, so I was trying to track a nonexistent package. * If you weren't satisfied, how did the company solve your problem? I posted to their Q&A board with questions about the items being shipped separately and the tracking number, and they completely addressed those issues and apologized profusely. The doll arrived the next mail day after the bike, so all was well! * Would you order from this company again? In a ! * Would you buy this company's products second-hand? Given the right circumstances, yes. Their prices make buying new worth the while, though.
* What did you order? Luts Kid Delf Ttory with faceup, one wig, one pair of shoes, one set of clothes * When did you order? February 10th 2009 * Did you order directly from the company, or through a distributor or dealer? Luts website * How was the communication? The communication was great, I posted a message on the board because I started to worry about the delay and they answered very nicely and quickly. * How easy was it to pay? Very easy, used credit card. * How long did it take to ship? 45 days * Was the quality appropriate for the price, in your opinion? The quality is great, everything is perfect, the faceup is amazing. Worth the price. * Did the item look like the sales pictures? Yes approximately. * Were you satisfied with the product? Yes, very much. * Would you order from this company again? Surely * Would you buy this company's products second-hand? Yes.
* What did you order? Delf Shiwoo type2 body, no face up * When did you order? 3/25/09 * Did you order directly from the company, or through a distributor or dealer? Directly from the company website * How was the communication? Fine though the only message I got from them was my payment info was accepted. * How easy was it to pay? Super easy * How long did it take to ship? Four days. * Was the quality appropriate for the price, in your opinion? Very much so. Though I was surprised to see that Luts doesn't sand their seams. * Did the item look like the sales pictures? Pretty much though the sample they have up is fully dressed and has a face-up. * Were you satisfied with the product? Oh yes. I love this doll * Would you order from this company again? Yes. * Would you buy this company's products second-hand? Yes.
* What did you order? A KDF Bory boy with default face-up * When did you order? FEB 2, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from the company * How was the communication? Great ;] * How easy was it to pay? Very easy * How long did it take to ship? 35 business days * Was the quality appropriate for the price, in your opinion? Yup * Did the item look like the sales pictures? Approximately yeah * Were you satisfied with the product? Totally * Would you order from this company again? Most definitely * Would you buy this company's products second-hand? Possibly yeah
* What did you order? Honey Delf Muffin. Default face up. Shoes and eyes. * When did you order? Jan 6th. * Did you order directly from the company, or through a distributor or dealer? Company. * How was the communication? Very nicely handled. * How easy was it to pay? CC easy. * How long did it take to ship? Not terrible. Mid March. * Was the quality appropriate for the price, in your opinion? Yep!!! * Did the item look like the sales pictures? Yep. * Were you satisfied with the product? Love it! * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yep. * Would you buy this company's products second-hand? Kinda already did. Have an Ani As Well. Well And an Ani elf head.
* What did you order? Dreaming Lishe head and two pairs of Senior Delf sized boy shoes * When did you order? February 12th (13th in Korea) * Did you order directly from the company, or through a distributor or dealer? Directly from the Luts site * How was the communication? very easy * How easy was it to pay? Very easy, sent the money via PayPal and it was confirmed the next day. * How long did it take to ship? A month and a half. * Was the quality appropriate for the price, in your opinion? Yes...actually, I'd say the shoes were worth more as they only cost $19 but are really nicely detailed! * Did the item look like the sales pictures? yes * Were you satisfied with the product? yes * If you weren't satisfied, how did the company solve your problem? Only problem I had was waiting so long. I finally asked on the Q & A and was told that they had received one head that was not up to their standards so had requested a replacement and that was what was taking so long--the order shipped out the day after I was told that, though. ^__^ * Would you order from this company again? Yes, definitely. * Would you buy this company's products second-hand? I would and have.
* What did you order? Wigs and clothes. * When did you order? On the 2nd of April, 2009. * Did you order directly from the company, or through a distributor or dealer? Directly from LUTS. * How was the communication? Excellent, effective. * How easy was it to pay? Very easy. Just a click or two. * How long did it take to ship? Four days from the day of order right to my door. Destination: Europe. Amazing. One of the fastest ever. * Was the quality appropriate for the price, in your opinion? Yes, it was. * Did the item look like the sales pictures? Absolutely. * Were you satisfied with the product? Very much. * If you weren't satisfied, how did the company solve your problem? - * Would you order from this company again? As soon as I can afford. * Would you buy this company's products second-hand? Most of second hand prices are not value for money.
* What did you order? I had ordered an MSD wig, KDW-42 For Kid Delf (Milk) * When did you order? Mar. 31 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from the company. (Luts Korea) * How was the communication? It was very good! Item seemed to be out of stock, I had asked when they would restock it, which then they told me that actually one was available and I was able to buy it. * How easy was it to pay? Paying online is easy. They give out a number of options. I had used direct deposit from my bank. (Available for Korean customers, I believe) * How long did it take to ship? It took 5 days. * Was the quality appropriate for the price, in your opinion? Yes. Luts always has appropriate quality for their price I love Luts * Did the item look like the sales pictures? The item didn't look exactly like the sales pictures. I think most Korean companies have way too good of photographing skills *laughs*. It took me a while to stylize the wig like the photograph on website. * Were you satisfied with the product? Yes, very much. * If you weren't satisfied, how did the company solve your problem? * Would you order from this company again? Yes! Most definitely. * Would you buy this company's products second-hand? I usually do not buy second-hand products, but if it's something that was limited and the item was in good condition, then yes.
* What did you order? Senior delf Ido (no face-up), a wig and a pair of shoes. * When did you order? 4.3.2009. * Did you order directly from the company, or through a distributor or dealer? From the company itself. * How was the communication? Good. * How easy was it to pay? Super easy. ^^ * How long did it take to ship? I got the shiping notice on 28.3.2009. 24 days. * Was the quality appropriate for the price, in your opinion? Absolutely. * Did the item look like the sales pictures? yes. * Were you satisfied with the product? Yes. ^^ * If you weren't satisfied, how did the company solve your problem? - * Would you order from this company again? Yes, I would. * Would you buy this company's products second-hand? Yes.
* What did you order? A shirt and a pair of pants. * When did you order? 1/3/09 * Did you order directly from the company, or through a distributor or dealer? A ordered directly from Luts. * How was the communication? Very good. * How easy was it to pay? Really easy. * How long did it take to ship? 2 days. * Was the quality appropriate for the price, in your opinion? Yes it was. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? I really were. It's the nices clothes I've ever bought. * If you weren't satisfied, how did the company solve your problem? * Would you order from this company again? Sure. * Would you buy this company's products second-hand? Yes.
* What did you order? Wig (DW-103) and shoes. * When did you order? On 13.04.2009 * Did you order directly from the company, or through a distributor or dealer? Directly from LUTS. * How was the communication? Excellent. * How easy was it to pay? Very easy. * How long did it take to ship? Seven days from the day of order right to my door. Destination: Europe. * Was the quality appropriate for the price, in your opinion? Yes, it was. * Did the item look like the sales pictures? Absolutely. * Were you satisfied with the product? Very much. * If you weren't satisfied, how did the company solve your problem? - * Would you order from this company again? As soon as I can afford. * Would you buy this company's products second-hand? Most of second hand prices are not value for money.
* What did you order? Delf Kid Aru, 2 wigs *1 heat resistant, 1 Mohair*, eye putty, and a set of glass eyes. * When did you order? April 2, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly * How was the communication? Excellent, but I didn't communicate that much, it wasn't required * How easy was it to pay? Paypal, it was easy. Luts confirmed the next day. * How long did it take to ship? Package arrived April 27, 2009, so that's like 25 days * Was the quality appropriate for the price, in your opinion? Yes, I think so. She's a lovely doll. * Did the item look like the sales pictures? Well I asked for a bit less blush if possible and I think they did because she's very cute and not all over pink. * Were you satisfied with the product? Extremely, I would buy again, she is smooth, and gorgeous. * If you weren't satisfied, how did the company solve your problem? Oh so very satisfied wouldn't change anything. * Would you order from this company again? Already planning the next order! * Would you buy this company's products second-hand? Yes I think so.
* What did you order? Delf Miyu with a face-up~ * When did you order? March 30, 2009. * Did you order directly from the company, or through a distributor or dealer? Directly from the company. * How was the communication? Good! They sent me e-mails when my order/payment had been confirmed and when she had shipped. I didn't have any usual questions though, so I can't speak for their Q&A board. * How easy was it to pay? Super easy! Just input my credit card info and bam. u.u * How long did it take to ship? I ordered May 30 and she shipped April 27, so just under a month. * Was the quality appropriate for the price, in your opinion? Yes. ;__; She was beautiful, and in perfect condition. 100% worth it. * Did the item look like the sales pictures? The face-up was darker than I expected it to be, but that could be because of my monitor and such. * Were you satisfied with the product? Very much so! * Would you order from this company again? Yes! It was a wonderful first-Luts experience~ * Would you buy this company's products second-hand? Yes. n__n
* What did you order? Kid Delf Mill with face-up, one heat-resistant wig, one outfit, silicone eyes, elastic string and eye putty. * When did you order? April 5th, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from the company. * How was the communication? Great!! They happily answered all the questions I shot at them through Q&A. * How easy was it to pay? I had to look up their FAQ to figure out how to pay with Paypal, but then it was a snap. They confirmed payment a couple hours after. * How long did it take to ship? 15 business days, 20 days including weekends. * Was the quality appropriate for the price, in your opinion? OMG YES. * Did the item look like the sales pictures? Honestly the items looked BETTER in person. Mill's promotional photos really don't do him justice~ * Were you satisfied with the product? For the most part yes! There's just a little blushing issue in the face up that's bugging me, but I know it's been done by hand so I won't complain. * Would you order from this company again? Definitely. I'm already planning my next doll from them~! * Would you buy this company's products second-hand? Sure. ^^ But I'd prefer to have them made especially for me, ya know?
* What did you order? KDF Hodoo with faceup; KDF Bory with faceup; four KDF wigs; a selection of clothing; four pairs of acrylic eyes. * When did you order? 23rd of March, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from Luts * How was the communication? I didn't need to ask any questions, but the automated emails were great. I received an order confirmation, a payment confirmation, and when my parcel shipped I got an email with a tracking number and expected delivery date. * How easy was it to pay? Very easy. I chose to use their credit card system, and it was entirely straightforward. * How long did it take to ship? It took almost exactly a month for the dolls to be made. My package was shipped out on the 22nd of April, and arrived in London on the 24th. * Was the quality appropriate for the price, in your opinion? Both dolls are absolutely lovely, and I'm so pleased with them. Their faceups are also very beautiful. The acrylic eyes are very nice for the price - they don't look cheap at all - and the clothing all seems very well made, and fits very nicely. The only thing I wasn't overly pleased with was the wigs - the fit isn't brilliant, and they don't seem overly well made for the price. * Did the item look like the sales pictures? Apart from the wigs, which don't look quite the same on the dolls as they do in the pictures, everything looked very much like the sales pictures - nicer, even. * Were you satisfied with the product? Very much! * If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? I would indeed - and I plan to! * Would you buy this company's products second-hand? Another yes from me.
* What did you order? -Kid-delf boy Hodoo, Kid-delf girl Bory. 2 wigs, 2 sets of outfits, 2 pairs of shoes. * When did you order? -03-27-09 * Did you order directly from the company, or through a distributor or dealer? -directly from the company * How was the communication? - * How easy was it to pay? -Credit card, it was easy. * How long did it take to ship? -less than a month, and I was prepared to wait for 2. * Was the quality appropriate for the price, in your opinion? -yes, definitely... * Did the item look like the sales pictures? -yes * Were you satisfied with the product? -Very much so. * If you weren't satisfied, how did the company solve your problem? -didn't have any problem for them to solve. * Would you order from this company again? -definitely * Would you buy this company's products second-hand? -if possible.
* What did you order? Kid Delf Bory with faceup. * When did you order? March 11, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from Luts. * How was the communication? Pretty good. They answered questions quick enough. Only thing is I did not get an email saying they shipped my Bory or a tracking number. The only emails I recieved were when I asked a question and when they needed information for the credit card. The doll just showed up with no warning, which wasn't the best. Basically I only had payment confirmation. * How easy was it to pay? Easy. * How long did it take to ship? He arrived April 17th, 2009. 38 days, 28 buisness days. Within the time they promised. * Was the quality appropriate for the price, in your opinion? Yes, the faceup is lovely and the resin quality is great. The acrylic eyes he came with are beautiful too. * Did the item look like the sales pictures? Pretty much. I think his faceup looks somewhat different though. * Were you satisfied with the product? Yes. * If you weren't satisfied, how did the company solve your problem?N/A * Would you order from this company again? Yes. * Would you buy this company's products second-hand? Yes.
* What did you order? Kid Delf Bory Boy w/ faceup * When did you order? Feb. 15 2009 * Did you order directly from the company, or through a distributor or dealer? directly * How was the communication? Excellent! They answered me right away with all of my questions and concerns. * How easy was it to pay? Really easy. I used paypal. I think a blind monkey could do it. XD * How long did it take to ship? 6 weeks - 30 business days - 40 days in all (he arrived 4 days early! ) * Was the quality appropriate for the price, in your opinion? Oh, definitely! He came shipped so beautifully! * Did the item look like the sales pictures? Even Better! * Were you satisfied with the product? Yes, yes! * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yes! * Would you buy this company's products second-hand? Maybe. Depends what I'm buying.
1. What did you order? CDW-22 For Honey Delf (Natural Black), and CHORONG BINYEO (White Pearl) 2.When did you order? 14th May 09 3.Did you order directly from the company, or through a distributor or dealer? Company 4.How was the communication? Really good, as Luts had answered my questions! :3 5.How easy was it to pay? Easy! Paypal makes life easier! 6.How long did it take to ship? I got it today, which means less then a week. Fast shipping! 7. Was the quality appropriate for the price, in your opinion? Oh yes! The wig is very silky and smooth~ Almost like human hair. 8. Did the item look like the sales pictures? Yes! But much much better! 9. Were you satisfied with the product? Very statisfied! 10. If you weren't satisfied, how did the company solve your problem? -Nil- 11. Would you order from this company again? Yes! Most definitely! 12. Would you buy this company's products second-hand? Yes! Especially if they are clothes or wigs. They make pretty awesome wigs, at least I think so! XD
What did you order? Lu-Wen, 2 wigs, and the MEMORIES book When did you order? Jan 1st Did you order directly from the company, or through a distributor or dealer? I ordered directly from the website. How was the communication? N/A How easy was it to pay? Payment was easy, I used CC. How long did it take to ship? 26 days total Was the quality appropriate for the price, in your opinion? Price was very appropriate for what I bought. Did the item look like the sales pictures? Everything looked the same as they did on the site. Were you satisfied with the product? I am very satisfied with the doll, the extra Lu-Wen head, and the Memories book, but the two wigs didn't fit either Lu-Wen head as they were too big. If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? I will be ordering from Luts again. Would you buy this company's products second-hand? I would and I have.
What did you order? A pair of shoes and a wig. When did you order? A couple of weeks ago. Did you order directly from the company, or through a distributor or dealer? Directly. How was the communication? No extra communication was needed, but they emailed me promptly to confirm shipping and payment. How easy was it to pay? As easy as usual. How long did it take to ship? Shipping was really fast. Only 3 days. : D Was the quality appropriate for the price, in your opinion? Yes, they are both very nice, and neither were too expensive. Did the item look like the sales pictures? Yep. Were you satisfied with the product? Yes. The shoes are absolutely gorgeous, and the wig is so nice and soft, with a perfect fit. Would you order from this company again? Yes. I love their products. Would you buy this company's products second-hand? Sure.
What did you order? LE Full Package Magical Twin Fia. When did you order? May 8th. Did you order directly from the company, or through a distributor or dealer? I ordered her through their legitimate eBay Store. How was the communication? Punctual and thoughtful. Don’t expect to receive any notifications without prompting them first, however. How easy was it to pay? Very easy; directly through Paypal. How long did it take to ship? 10 days. I received her approximately 13 days after I ordered her. Was the quality appropriate for the price, in your opinion? Of course; LUTS does fantastic work. Did the item look like the sales pictures? The item was both visually and appropriately relevant to the sales pictures. Were you satisfied with the product? I was, and continue to be. Would you order from this company again? Most definitely. Would you buy this company's products second-hand? I would definitely consider it.
* What did you order? - Delf Miyu ((no faceup)) and DW-216 Wig * When did you order? April 15, 2009 * Did you order directly from the company, or through a distributor or dealer? Through Luts? distributor I guess. * How was the communication? Good * How easy was it to pay? Very, paid w/credit card * How long did it take to ship? Shipping was about 3 days. Very fast! * Was the quality appropriate for the price, in your opinion? Yes!! She is sturdy and free of sand marks. * Did the item look like the sales pictures? Better in person ((even w/o a face up)) * Were you satisfied with the product? Yes I was! * If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? Yuppers * Would you buy this company's products second-hand? Maybe
What did you order? SD shoes, MSD wig When did you order? May Did you order directly from the company, or through a distributor or dealer? Luts site How was the communication? Didn't need any How easy was it to pay? Easy with credit card How long did it take to ship? Less than a week Was the quality appropriate for the price, in your opinion? Love the shoes and the wig is what I expected. Did the item look like the sales pictures? Yes Were you satisfied with the product? Yes If you weren't satisfied, how did the company solve your problem? n/a Would you order from this company again? Yes Would you buy this company's products second-hand? Don't know
* What did you order? KDF Bory, some clothes and a wig * When did you order? 19 January * Did you order directly from the company, or through a distributor or dealer? Directly from Luts. * How was the communication? It was nice, they answered quick and were kind. * How easy was it to pay? I'd say it wasn't that hard. * How long did it take to ship? From 20 January to 24 March, arrived on 31 March. * Was the quality appropriate for the price, in your opinion? Yesss! * Did the item look like the sales pictures? Even better! * Were you satisfied with the product? Very. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? I already did XD * Would you buy this company's products second-hand? I'm not a big fan of second-hand. I'd buy clothes second hand. And eyes. Not sure about dolls and wigs. If it's a rare doll that I really want (e.g. Nanuri '07) then yes.
...sorry, long post is LOOOOOOOONG... * What did you order? I ordered a KDF boy Ttori with face-up and the wig KDW-16 For Kid Delf (Black). * When did you order? I ordered on Friday, May 29, 2009. * Did you order directly from the company, or through a distributor or dealer? I ordered directly from the company. * How was the communication? They did not send me an e-mail confirming my payment (I think they said they were going to, but I could be wrong), but when I went on the website to check the status of my order, it said "Payment Confirmed." I guess it was to be expected, and I don't hold anything against Luts for it: They must have been very busy with their summer event. Other than that, they updated me on the status of my order the moment it was ready to be shipped, so I can't say I had any real issues with communication. * How easy was it to pay? Very easy. * How long did it take to ship? Exactly 22 days from when I ordered the doll and wig to the day I recieved the package. It shipped earlier than I expected! * Was the quality appropriate for the price, in your opinion? Definitely. * Did the item look like the sales pictures? Yes; though there was a very slight difference in the face-up, it's to be expected, what with it being hand-painted. You wouldn't notice it unless you really focused on the little details like I tend to do sometimes. * Were you satisfied with the product? YES YES YES. Rikka is everything I dreamed of and more. * If you weren't satisfied, how did the company solve your problem? (n/a) * Would you order from this company again? Definitely. Their sculpts and face-ups are beautiful, and they seem very friendly. * Would you buy this company's products second-hand? Probably, yes.
* What did you order? A Delf Lu-Wen whiteskin 18MM acrylic purple eyes d-103 wig milk * When did you order? 1st of June * Did you order directly from the company, or through a distributor or dealer? From Luts directly * How was the communication? No idea, no need for any. ^__^; * How easy was it to pay? Click click, paid... DANGEROUSLY easy XD... (Credit Card) * How long did it take to ship? 17 workdays. He was shipped on the 17th and arrived the 25th due to Customs-sillyness. * Was the quality appropriate for the price, in your opinion? Very good, worth every penny! * Did the item look like the sales pictures? No. He looks SOOOOO much better in person, haha 8D. * Were you satisfied with the product? Ffff I am in LOVE with him ^_^!! I can't stop looking at him and touching him 8D. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Definately, when I need something ^_^! * Would you buy this company's products second-hand? Yes quite likely. I've fallen inlove with Luts ^^
What did you order? Zuzu Delf, Wigs, Eyes, other doll assembling accessories & the Summery event head. When did you order? End of May 2009 Did you order directly from the company, or through a distributor or dealer? Directly off the website. How was the communication? Just the standard order confirmation e-mails & shipping updates, so no other communication was really necessary How easy was it to pay? Easy as cake. Paypal! How long did it take to ship? A little over 3 weeks after they confirmed the order. Was the quality appropriate for the price, in your opinion? Yep. The doll & head were pretty quality than the wigs though. Did the item look like the sales pictures? The dolls looked EXACTLY like the pictures, which was a great surprise! The wigs look accurate too, but there was more styling product in it than expected. Were you satisfied with the product? Very much so. If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? Absolutely. Probably going to order a doll from them the next time I've got the funds! Would you buy this company's products second-hand? Hmm...probably if it were a limited doll/head I really wanted.
