Iplehouse Feedback (ALL)

What did you order?
SID NS Eva, 5 pairs of clothes, 1 wig, 1 pair of shoes

When did you order?
October 30th 2010

How was the communication?
Decent. They took usually a day or two to get back to me. But always replied. Not always giving the most helpful answer but at least they replied. I also got a shipping notice in my email.

How easy was it to pay?
Easy enough, They don't send you to the paypal site, but it's not difficult either.

How long did it take to ship?
40 Calender days, 28 working days. So on 12/9/2010 it shipped.
She arrived yesterday (12/14)

Was the quality appropriate for the price, in your opinion?
Not really. The wig is beautiful, the shoes are great. The outfits are all decent - I bought EID sized outfits so I expected them to be a bit loose, but the SID large bust is suppose to be bigger then the EID small bust and the clothing mostly doesn't sit right on her chest. Biggest part is the hips, which I did expect.
BUT, the doll.
Her left upper thigh joint has a rather epic 'seam'. It looks as if perhaps her seams were to pointy-outy and the company cut it off with a knife, the knife slipping and cutting her leg.
Also, she has an airbubble on her butt. They sanded it, leaving white scratch marks all over that side. Not to impressed with that. She was also incredibly loosely strung.

Did the item look like the sales pictures?
I think so Perhaps even better then sales pictures. The faceup is beautiful!

Were you satisfied with the product?
Overall yes. She's beautiful, her resin feels amazing, the clothes are pretty good and the wig is incredibly soft. I was a bit disappointed at first (due to the scratches/floppyness) but they're such minor things I can cope with them.

If you weren't satisfied, how did the company solve your problem?
I can fix all the damage myself, so I'm not going to bother them.

Would you order from this company again?
Probably. Just not during/near an event. Even if I had a worse transaction, the doll is simply beautiful and I'd work with Iple again to get some of their beautiful realistic dolls. Just has me a bit weary now.

Would you buy this company's products second-hand?
Yes, at least I'd buy shoes/dolls/wigs 2nd hand. If they're fairly priced (equal or less than what I can buy on the site)

 

Iplehouse
* What did you order? JID Asa Special Edition Real Skin
* When did you order? 11-1-2010
* How was the communication? Not too bad.
* How easy was it to pay? Paypal.
* How long did it take to ship? about 40 days after my final payment as indicated on the site.
* Did the item look like the sales pictures? Her resin is a little darker than the pictures let on.
* Were you satisfied with the product? I love the doll- the quality is by far the best I've ever seen and the faceup is Magnificent and realistic.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? No. I don't plan buying others dolls.
* Would you buy this company's products second-hand? Yes, if it the doll is well maintained.

 

What did you order?
Basic SID NS Eva, with face up, part blushing and peirced ears.

When did you order?
16/12/10 Doll shipped 14 days later.

How was the communication?
Good, as always. They took a day to respond to my shipping question, which is normal considering the time zone. They even sent an Email saying she'd shipped. 5th doll I've ordered (from various companies) 1st time I've ever recieved a mail to notify me of shipping.

How easy was it to pay?
Simple, via paypal.

How long did it take to ship?
14 days. I couldn't believe it.

Was the quality appropriate for the price, in your opinion?
Oh yes. She's stunning and very stable.

Did the item look like the sales pictures?
In all honesty she looks even more beautiful than the pictures. As do a lot of the dolls from Iplehouse I've seen.

Were you satisfied with the product?
More than. She's incredible.

If you weren't satisfied, how did the company solve your problem?
I didn't bother to contact them about this. Only her hand blushing and nipple blushing, they used far too pink a color. I had to put magic sponge on her fingers to take the blushing off certain parts and make it look more real. They blushed the whole hand making look as if she'd put her hand in boiling water and burnt it. Only cost $20 so I wasn't upset. I wouldn't recommend the blushing though if some one asked me to rate it.

Would you order from this company again?
I intend to! So far I've ordered clothing, a custom face up head (from a split) This doll, which is my first and a body I'm waiting for to ship. Of all the companies I've used in 4 years they have been the best service so far. I will be buying another doll from them in the near future.

Would you buy this company's products second-hand?
Of course.

 

What did you order?
JID Tania, Normal Skin, with faceup
Blonde wig, nightgown and cap, dress and bonnet, shoes

When did you order?
October 18, 2010

How was the communication?
Courteous and prompt. They were quick to respond to my requests for address changes and always answered within 24 – 48 hours.

How easy was it to pay?
Very easy. The directions were easy to follow and the process was simple and pretty fast.

How long did it take to ship?
The clothing only took about a couple of weeks to arrive.

The doll itself took 4 business days to arrive once it was marked for shipping. I got a tracking number right away as well.

Overall, it took from October 18 (the day I placed the order) to December 21 – a total of 47 business days for the doll. They were inundated with Christmas orders, according to their website. Also they were backed up on dolls ordered with face ups as those had to be sent out for the work.

Was the quality appropriate for the price, in your opinion?
Definitely. The doll is well made, the resin color is even all over, and there were no rough spots, scratches, or jagged edges.

Did the item look like the sales pictures?
As close as it can, I think. The skin tone looks much more pale and the faceup looks pinker in the pictures on their site, but it was clearly the doll. The skin tone on the actual doll is warmer and the face up is very good.

Were you satisfied with the product?
Extremely satisfied. I would buy from them again and recommend them to others. They don’t use the blankets in the shipping box. Instead they put the doll into a pre-cutout foam form that fits around the doll and holds and cushions it very securely. I thought that it was very good packaging. Also, I see that they are adding more clothes to their JID girl collection. That’s a very good thing.

If you weren't satisfied, how did the company solve your problem?
Not applicable.

 

* What did you order?
Glass eyes, 8-9 inch mohair wig, YID boy jacket, YID boy tank top, and EID woman leggings.

* When did you order?
January 21st.

* How was the communication?
Non-existent. I didn't even get an email to confirm my member registration. There were also no emails to confirm my order or notify me of shipping.

* How easy was it to pay?
Very easy through Paypal.

* How long did it take to ship?
Around two business days. Incredibly fast, I must say.

* Was the quality appropriate for the price, in your opinion?
Yes. The jacket in particular is wonderful.

* Did the item look like the sales pictures?
Yes.

ETA: To be specific, I bought the YID "Black Death Jean Jacket." The written slogans on my jacket don't match up with the ones in the picture. It doesn't matter to me, but I'm just mentioning it for other people's reference. Other than that, the jacket is flawless and I love the little details.

* Were you satisfied with the product?
Yes. I just wish that they would send updates through email. In terms of packaging, the packet of eyes could've been included with the bubblewrapped bundle of clothes since they were moving around loosely inside the box. Still, I would definitely order from them again.

* If you weren't satisfied, how did the company solve your problem?
N/A

 

What did you order?
NS body

When did you order?
28th December

How was the communication?
There wasn't really any need for communication.

How easy was it to pay?
Simple, via paypal.

How long did it take to ship?
It shipped on the 30th day as stated.

Was the quality appropriate for the price, in your opinion?
Yes, but I felt it was a little expensive just for a body.

Did the item look like the sales pictures?
Totally.

Were you satisfied with the product?
More than 100% if that's possible.

Would you order from this company again?
I intend to! So far I've ordered clothing, a custom face up head (from a split) NS Eva, and this body. Of all the companies I've used in 4 years they have been the best service so far. I will be buying another doll from them in the near future.

Would you buy this company's products second-hand?
Of course.

 

* What did you order? EID Model WS Luo (basic)
* When did you order? Jan 12, 2011
* How was the communication? Not impressive this time. I'd asked if I could include something in the order on the Q&A board but after a week I still got no reply, even after they'd answered a page and a half of questions before and after mine.
* How long did it take to ship? ~4 weeks to the day. Arrived Feb. 11.
* Was the quality appropriate for the price, in your opinion? They're a little pricey in general, and the joint systems could still use some reworking, but the resin and casting quality are top notch.
* Did the item look like the sales pictures? Yes indeedy!
* Were you satisfied with the product? Very. :3 Well worth that wait.

 

* What did you order?
CDS SID man realskin Theo + Theo NC Faceup version + Shoes + clothes

* When did you order?
17th December

* How was the communication?
Good, I contacted via Q&A board and got answer in 1-2 days.

* How easy was it to pay?
easy, Paypal

* How long did it take to ship?
shipped on 31th January so I wait for 6 weeks.

* Was the quality appropriate for the price, in your opinion?
I think their price are expensive compare to other Korean company but I happy with him so it worth.

* Did the item look like the sales pictures?
I order Theo in realskin that don't have sales pictures, his face-up is neat and beautiful but color are more intense than I thought it would be compare to his NC version.

* Were you satisfied with the product?
Yes! at first sight I don't like him much but time pass an I like him more and more.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Depend on price, quality and seller.

 

What did you order?
A basic SID Eva, wig, carrier bag and a few items of clothing.
When did you order?
February 15th, 2011.
How was the communication?
I did not have any reason to contact Iplehouse after the sale. I did ask a question before purchasing, and the response was within a day or two and was the answer I needed.
How easy was it to pay?
Easy, just used Paypal.
How long did it take to ship?
I ordered on the 15th and the package arrived on the 19th--really super fast!
Was the quality appropriate for the price, in your opinion?
Yes. Although I bought during the discount event, I would pay full price for these items (especially the doll--she's beautiful).
Did the item look like the sales pictures?
Yes.
Were you satisfied with the product?
Absolutely. Yes.
If you weren't satisfied, how did the company solve your problem?
N/A.

 

What did you order? A J.I.D. Asa normal skin, with no makeup, two wigs
* When did you order? three weeks ago
* How was the communication? very good, I couldn't pay right away as my paypal account had to be verified and they placed my order on hold for 10 days. I would have died if I couldn't have ordered her, especially as she is sold out for the moment...
* How easy was it to pay? very easy
* How long did it take to ship? two weeks from the date I paid!!!!!!! very fast!
* Was the quality appropriate for the price, in your opinion? yes, definitely!
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes!!!! I love my Asa!!!!
She has some seams, but they are not huge and I'll sand them someday, but they don't bother me that much
* If you weren't satisfied, how did the company solve your problem? I had no problem
Would you order from this company again?
Yes. They have lovely dolls!!! ^_^
* Would you buy this company's products second-hand? yes, but it depends on the product...

 

* What did you order? YID Basic Soo Ri NS, with faceup, an extra pair of hands, and some wigs and clothes and accessories.
* When did you order? February 14, 2011
* How was the communication? Fantastic.
* How easy was it to pay? Very easy with Paypal.
* How long did it take to ship? It shipped March 21st, so 35 days.
* Was the quality appropriate for the price, in your opinion? Absolutely!
* Did the item look like the sales pictures? Yes, but even better
* Were you satisfied with the product? Very satisfied!
* If you weren't satisfied, how did the company solve your problem? Not Applicable... as I had no problem at all with Iple. The problem I had was nothing to do with Iple, but with Customs, since they opened my doll when it arrived to them and they decided to play with him. When they were done my doll was very dirty and scuffed and then re-wrapped badly and then delivered him to me. BUT NONE OF THIS IS IPLE'S FAULT. But I managed to clean my doll, and get him looking new, the way Iple always sends them to me, and I'm extremely happy with my boy
For curiosity's sake (because I've never had a doll opened by customs before) here is the box opening with the details.

 

* What did you order?
2 YID heads that were being sold cheaper as they were 'slightly yellowed'
1 Iris Head
1 Freezia Head

* When did you order?
19/04/2011

* How was the communication?
Didn't need to email them at all really

* How easy was it to pay?
Paypal so easy enough

* How long did it take to ship?
Got the two heads on 26/04/2011 so that was 5 working days. Didn't think I would get it on the Tuesday as that was actually a public holiday in Australia so lucky I was home to get them~!

* Was the quality appropriate for the price, in your opinion?
Considering it costs around $110 for a head now since they are having their special event, I only paid $67/$76 per head and honestly, I didn't notice anything wrong with the color on them at all. Not to mention once I put a face up on them they'll look fine no doubt. In the end I bought these as practice heads anyway so the price and timing was perfect.

The mold itself for the heads is flawless =)

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
See above quality and pricem same reasoning there really =)

* If you weren't satisfied, how did the company solve your problem?
N/A

 

Late review is late. >_>;

* What did you order?
EID Bichun, blank.
Camo clothes set

* When did you order?
3/5/2011

* How was the communication?
N/A

* How easy was it to pay?
Easy, just used paypal.

* How long did it take to ship?
I recieved my doll and outfit on March 11th

* Was the quality appropriate for the price, in your opinion?
I'd say so. I ordered him during the moving sale, so he was quite a bit cheaper. The resin is nice quality and color. The clothes are fantastic as well.


* Did the item look like the sales pictures?
Yep.

* Were you satisfied with the product?
Of course, the doll is fantastic and the clothes are well made. I just wish they strung their dolls a little tighter.

* If you weren't satisfied, how did the company solve your problem?
N/A

I've also since placed an order for just clothes that shipped and arrived within 2 weeks, all of which were fantastic.

 

* What did you order?
YID Harin in Light Brown skin via the Custom Doll System

* When did you order?
05/04/2011

* How was the communication?
I asked via their messageboard if I could get her ears pieced, which Iple agreed to do, but after she got here, I realised they hadn't pierced them! On the other hand, they got back to me very quickly when I posted to the board?

* How easy was it to pay?
Very easy, via Paypal.

* How long did it take to ship?
She shipped on 18/05/2011, which I had not been expecting; I'd figured she'd arrive sometime in June!

* Was the quality appropriate for the price, in your opinion?
Very! Her resin in luminous, and her sculpt is absolutely stunning!


* Did the item look like the sales pictures?
I've never been able to find a picture of Harin in Light Brown, but I'd say she looks better than the sales pictures that show her in NS!

* Were you satisfied with the product?
Extremely

* If you weren't satisfied, how did the company solve your problem?
N/A

*Would you order from this company again?
Most definitely!

* Would you buy this company's products second-hand?
I would, and I have

 

* What did you order?
Blank JID Asa head, Normal Skin

* When did you order?
9th May 2011

* How was the communication?
They answered my questions on the Q&A board pretty promptly.

* How easy was it to pay?
Relatively easy although the paypal address you get going through the shopping cart does appear different to the paypal address they put in their sidebar on the website but it seems to work because the one listed during the shopping cart process was the one I used not the one on the sidebar and it went through.

* How long did it take to ship?
Pretty fast considering I ordered during an event period. I received the head today, 30th May 2011, so it shipped within 3 weeks of placing the order.

* Was the quality appropriate for the price, in your opinion?
This is my first Iplehouse "doll" but from what I've seen of the head, yes.

* Did the item look like the sales pictures?
Pretty much. Although the Iplehouse label is missing from the headcap but that's pretty minor and doesn't really bug me.

* Were you satisfied with the product?
Yes, I am.

* If you weren't satisfied, how did the company solve your problem?
N/A

*Would you order from this company again?
Considering how smooth this transaction went, most likely.

* Would you buy this company's products second-hand?
If it was something I was looking for, then yes.

 

* What did you order?
Tania NS head, JID girl feet parts, and a JID T-shirt

* When did you order?
May 19, 2011

* How was the communication?
Good. They must have changed their shipping status when they moved. It use to tell you Before Shipping - Shipping - Shipping Complete. Now it goes to Before Shipping - Shipping Complete. I wasn't use to it, so I had to post a message on the board about it. They replied nicely the day after with the tracking #

* How easy was it to pay?
Easy like always via paypal

* How long did it take to ship?
Almost 2 months. One month for the head, and couple weeks being stuck in the processing facility due to CP lockout.

* Was the quality appropriate for the price, in your opinion?
Iple quality always amazes me. This is why I get sucked into their dolly vortex.

* Did the item look like the sales pictures?
Head yes minus the face up, T-shirt yes, feet no since they are still using their old feet stock image. Feet are indeed their newer ones.

* Were you satisfied with the product?
I'm always satisfied with their dolls and products.

* If you weren't satisfied, how did the company solve your problem?
N/A

*Would you order from this company again?
Iple owns my bank, so of course I will be constantly ordering from them...

* Would you buy this company's products second-hand?
Discontinued items if they are in good condition.

 

What did you order?
NS SID Lee
1 EID wig and 3 EID female outfits
When did you order?
June 18
How was the communication?
N/A
How easy was it to pay?
I wasn't the one who Paypal'd the order but it was definitely via Paypal.
How long did it take to ship?
From ordering date: 18 days (including non-working days).
To arrive in Canada from Korea--3 days via EMS.
Arrived July 4.
Was the quality appropriate for the price, in your opinion?
This was a GO I did locally. So even though I can't say for the clothes, or the wig, I can definitely say I think so for the doll. He is quite heavy and a size appropriate to the price, I believe. That and the mechanisms of the joints and how the pieces work/etc. are just so advanced compared to my other two dolls (from other companies). The subtle facial features on his body and his face that are present in the sculpt are also a plus!
Did the item look like the sales pictures?
I had him ordered without a faceup but he definitely did look like the doll I saw on the site (facial feature wise, I guess.)
Were you satisfied with the product?
Yesssss. His resin is slightly toothy and gets even more toothy with MSC--good for faceups! And the resin isn't super smooth like my DZ doll so it's matte enough that it doesn't look super shiny in flash pictures either. I love the realistic aspect of his sculpt as well. I definitely love Iplehouse dolls. He has seam lines but they're aren't super noticeable that it bothers me.
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
Yes, I would like to!
Would you buy this company's products second-hand?
Yes, if it was something I was looking for.

 

* What did you order?
New JID female body

* When did you order?
16th June 2011

* How was the communication?
They acknowledged my payment on their Q&A board and I got a shipping notice via email.

* How easy was it to pay?
Very easy with paypal now I know how it all works in terms of their paypal address.

* How long did it take to ship?
It arrived 12th July 2011. Shipped on the 7th July 2011.

* Was the quality appropriate for the price, in your opinion?
Yes. The resin is lovely to the touch with a nice matte finish.

* Did the item look like the sales pictures?
Yes it did.

* Were you satisfied with the product?
Yes, I am.

* If you weren't satisfied, how did the company solve your problem?
N/A

*Would you order from this company again?
Of course.

* Would you buy this company's products second-hand?
If it was something I was looking for, then yes.

 

* What did you order? EID Yur and Efreet
* When did you order? February
* How was the communication? Good
* How easy was it to pay? Yes through Paypal
* How long did it take to ship? around 2 months
* Did the item look like the sales pictures? They were both good
* Were you satisfied with the product? I was very upset about the size of the seam lines on Yur. Her left calf in particular has a couple of mm seams. Efreet was pretty good
* If you weren't satisfied, how did the company solve your problem? Didn't tell them I will just have to spend the time getting rid of them. She was my most expensive doll at the time so I think this pissed me off more as I was unused to getting any seams
* Would you order from this company again? Yes, I will just be prepared for seams that bad next time.
* Would you buy this company's products second-hand? Yes, if it the doll is well maintained.

 

* What did you order? SID Lee NS With faceupand clothing
* When did you order? July 7th
* How was the communication? Excellent, I had a question about a tracking number issue, and they answered swiftly and were very polite and corrected the issue.
* How easy was it to pay? Super easy, with Paypal
* How long did it take to ship? 2 months from the day I placed my order, my package arrived at my door.
* Was the quality appropriate for the price, in your opinion? Yes, the doll is beautiful, and the suit is perfect!
* Did the item look like the sales pictures? Yes, I was especially impressed that the faceup looks almost identical to the photos of the one I chose.
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes, I will most likely be ordering from Iplehouse again.
* Would you buy this company's products secondhand? Yes.

 

What did you order?
- EID Man Heuksan + Shoes set
- 9-10 inch Black fiber wig

When did you order?
3rd of September

How was the communication?
- It was good, they answered my questions and helped me when I had problems.
- They also send me email notices on my order.

How easy was it to pay?
- It was a little hard at first (since I used Credit Card)
- But they suggested using the Paypal method which was much more easier than the above.

How long did it take to ship?
- It arrived on 8th of September
- I think it shipped on the 5th of September

Was the quality appropriate for the price, in your opinion?
- I think it's appropriate since everything is accounted for.
- The Heuksan set is perfect with no flaw from what I cna see.

Did the item look like the sales pictures?
Yes, it does!

Were you satisfied with the product?
- -N/A- Since I don't have my doll yet I'm not sure yet.
- But so far I'm satisfied since I got everything I ordered

If you weren't satisfied, how did the company solve your problem?
-N/A-

Would you order from this company again?
Yes I would. ^_^

Would you buy this company's products secondhand?
I would if it's a discontinued item that I really want and is in good-condition.

 

* What did you order?
A JID Soa in Real Skin with extra hands

* When did you order?
August 8, 2011 and paid off my layaway on August 13, 2011

* How was the communication?
Excellent! My order was acknowledge right away and my questions were answered very quickly.

* How easy was it to pay?
Very easy. I paid by paypal and just read how to on their site. It was simple.

* How long did it take to ship?
About two weeks! I was so surprised and shocked at how quickly I got a shipping notice!

* Was the quality appropriate for the price, in your opinion?
Definitely! Iple JIDs are amazing! The resin is silky and they are appropriately heavy.

* Did the item look like the sales pictures?
Better actually. I was not all that crazy about the faceup in the website photos but she arrived with a stunning faceup!

* Were you satisfied with the product?
Completely.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely! I'm planning my second doll from Iple as I type this.

* Would you buy this company's products secondhand?
Definitely! Especially if it's something that is sold out.

 

* What did you order?
Two wigs, an outfit, and a pair of high-heel feet
* When did you order?
September 1, 2011
* How was the communication?
It wasn't fantastic. I emailed about when to expect the package to be mailed after a month, and I didn't receive a response - although a few days later I did get notice it was shipping. So it could have been better but it wasn't terrible.
* How easy was it to pay?
Very - just by paypal!
* How long did it take to ship?
Just over a month. I ordered on Sept. 1st and it shipped on October 11. It took a week to get here.
* Was the quality appropriate for the price, in your opinion?
Even better - everything is great!
* Did the item look like the sales pictures?
Better, I think
* Were you satisfied with the product?
Very, even with the long order and ship time.
* If you weren't satisfied, how did the company solve your problem?
N/A

 

What did you order?
- JID Tania + wig.

When did you order?
- 26 August

How was the communication?
- Didn't need to contact them, so have no complaints here. They let me know via email when it had shipped, making all the times I'd logged in to the site to check my order kinda pointless.

How easy was it to pay?
- I used Paypal and just followed the instructions on what to do.

How long did it take to ship?
- It took a month before it was shipped and then was in transit for no more than two weeks, which is fairly good since I'm in New Zealand!

Was the quality appropriate for the price, in your opinion?
- Given that I've never seen a BJD before this doll, I don't think I can say! There were no scratches or damage, and she could stand straight out of the box. There's really nothing that I can find to complain about. The wig was also of wonderful quality and I was really impressed. Super soft and realistic.

Did the item look like the sales pictures?
- Yup! I ordered Option B, and found her faceup looks better than in the photos.

Were you satisfied with the product?
- Completely.

If you weren't satisfied, how did the company solve your problem?
- N/A.

Would you order from this company again?
- I'm currently trying to resist buying a real skin JID Asa, so uh... :P

Would you buy this company's products secondhand?
- Definitely.

 

* What did you order?#
SID Storm in RS with face up.

* When did you order?
25th August 2011

* How was the communication?
Very easy, they normally reply in 24 hours on the Q&A board.

* How easy was it to pay?
Very Easy, Layaway via paypal.

* How long did it take to ship?
15 days after my final payment!

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Only 100% better.

* Were you satisfied with the product?
I couldn't be happier with him.

* If you weren't satisfied, how did the company solve your problem?
n/a

Would you order from this company again?-
This is my third doll with them and each time I'm impressed with the doll. Yes I would. (But I'm trying not to.)

Would you buy this company's products secondhand?-
I prefer to by right from the company.

 

* What did you order?
SID NS Claude

* When did you order?
August 12, completed layaway on October 10th

* How was the communication?
Very prompt and easy to understand.

* How easy was it to pay?
Very easy, used layaway with PayPal.

* How long did it take to ship?
He shipped the same day I sent my last layaway payment, and arrived 3 days later.

* Was the quality appropriate for the price, in your opinion?
Most certainly! Iplehouse's products are amazing.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Product, yes... but when my doll arrived, the box had been water damaged in storage and was filled with black mold. The exterior box was pristine, which made it pretty clear that the doll box had gotten very, very wet long before it was shipped. I'm not sure how this got past Iplehouse as something that was okay to ship, unless they'd completed casting of my Claude and boxed him up a long time before I had finished paying for him, and didn't take a second look inside before shipping him out.

* If you weren't satisfied, how did the company solve your problem?
I sent Iple a message about my concerns with the water-damaged doll box and the extreme mold, but they brushed it off as "normal" and told me to have a nice day. So essentially, did not solve it or put my concerns to ease at all.

* Would you order from this company again?
Yes, despite the mold issue. Their sculpts are great and the product is really high quality.

* Would you buy this company's products secondhand?
Yes.

 

* What did you order?
EID Realskin Arvid with mobility joint and two pairs of hands

* When did you order?
I placed my order on September 30th and finished paying him off on October 16th

* How was the communication?
Good, I asked to combine two orders and it was done without a problem.

* How easy was it to pay?
Easy, just sent paypal payments.

* How long did it take to ship?
I received a shipping notice 4 days after I paid him off, and he took 4 days to get here.

* Was the quality appropriate for the price, in your opinion?
Yep! Nothing wrong with him aside from a magnet in his head cap popping out.

* Did the item look like the sales pictures?
Well, yes aside from teh fact I ordered him blank lol

* Were you satisfied with the product?
Immensely so.

* If you weren't satisfied, how did the company solve your problem?
N/A

*Would you order from this company again?
Yes!

*Would you buy this company's products secondhand?
Dolls, possibly. Clothes and such, of course.

 

What did you order?
-SID Woman Jeans
-EID/SID Woman boots
-EID/SID Woman t-shirt
-SID Man shirt

When did you order?
October 19th

How was the communication?
Good, didn't need to ask anything on the Q&A board and I was notified when my order shipped via email.

How easy was it to pay?
Easy - I actually sent 2 separate payments via Paypal to them on the same evening as I wanted to take some money from my bank account and some from my credit card. Iple didn't have any questions about my payment.

How long did it take to ship?
Shipped out on October 21st and arrived on October 24th

Was the quality appropriate for the price, in your opinion?
Yes

Did the item look like the sales pictures?
Yes

Were you satisfied with the product?
Yes

If you weren't satisfied, how did the company solve your problem?
-N/A-

Would you order from this company again?
Heck yeah!

Would you buy this company's products secondhand?
Yes - I have bought both Iplehouse dolls and clothing secondhand

 

What did you order?
BID Elin Normal Skin, Motility Joint with faceup, wig, outfit and shoes
When did you order?
4th Oct
How was the communication?
Satisfactory
How easy was it to pay?
Paid by Paypal with no problems
How long did it take to ship?
Just under 4 weeks
Was the quality appropriate for the price, in your opinion?
My first BJD so I think so, I think she is great!
Did the item look like the sales pictures?
Yes
Were you satisfied with the product?
YES!
If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order?
SID Felix Head, normal skin, no face up.

* When did you order?
2011-10-31

* How was the communication?
Very good. They always replied my questions, polite and very lovely.

* How easy was it to pay?
Very easy with paypal.

* How long did it take to ship?
The day they confirmed my payment, 1 day after ordering date.

* Was the quality appropriate for the price, in your opinion?
Yes, it is.

* Did the item look like the sales pictures?
Oh yes, very.

* Were you satisfied with the product?
Very satisfied.

* Would you order from this company again?
Yes, if I find anything I want from them.

* Would you buy this company's products secondhand?
Probably, if it's sold out on the company.

 

I'm putting both of my orders in here instead of double posting.

* What did you order? 1st order - SID Cherie (with faceup); 2nd order - SID Claude (no faceup) + shoes
* When did you order? 8/05/11; 8/28/11
* How was the communication? I didn't really have any questions for them directly, but I really appreciated the emails when they shipped.
* How easy was it to pay? Super easy, I paid in full by paypal; Claude was ordered on layaway with paypal, and I was a little confused by the layaway process at first, but then once I realized what to do, it was really simple!
* How long did it take to ship? 6 weeks for her and 7 weeks for him to hit my doorstep
* Was the quality appropriate for the price, in your opinion? YES YES YES for everything.
* Did the item look like the sales pictures? yes and yes
* Were you satisfied with the product? yes yes yes yes, I am going to be ordering another 3 dolls from them next year.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? S.I.D Soo, no face-up.

* When did you order? november 27th

* How was the communication? very good, I got everything I asked on my package (I asked for a low value on my package)

* How easy was it to pay? Super easy, paypal

* How long did it take to ship? 4 days!! I ordered it on saturday and is was shipped on thursday! Arrived 1 week later...very fast!

* Was the quality appropriate for the price, in your opinion? Absolutely! Even without the face-up, I can't stop staring at her! She's amazing!

* Did the item look like the sales pictures? Yes!

* Were you satisfied with the product? 100% satisfied!

* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Lots of clothes (SID/EID woman), shoes, wigs etc...

* When did you order? 15th February 2012

* How was the communication? N/A

* How easy was it to pay? Paypal, so easy peasy...

* How long did it take to ship? 2 days, so super fast...

* Was the quality appropriate for the price, in your opinion? Absolutely! everything is made to perfection, super quality and my dolls look fantastic in everything.

* Did the item look like the sales pictures? Yes!

* Were you satisfied with the product? 100% satisfied!

* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order?
Custom Doll System SID Ashanti in Real Skin and wig M032 in Sepia
* When did you order?
January 31st U.S. time, February 1st Korean time
* How was the communication?
N/A, I didn't have any questions to ask. They sent an email once they had shipped her. ^__^
* How easy was it to pay?
Yep, through PayPal.
* How long did it take to ship?
Three days, but my dad's office doesn't get mail on Saturdays, so I had to wait until Monday to actually have her.
* Was the quality appropriate for the price, in your opinion?
Sure is! Beautiful sculpt and color, the resin feels nice, and the wig is nice and full. Absolutely wonderful doll!!
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Very much so!
* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order?
LE Taregan in light brown
* When did you order?
Febuary 20th 2012
* How was the communication?
Awsome, a real pleasure to work with, they could'nt be any more helpful.
* How easy was it to pay?
Fairly straight foward once I realised they don't send you an invoice. Through PayPal.
* How long did it take to ship?
I was extremely lucky, taregan was a cancelled order, so he was ready to ship straight away.
so about 8 days
* Was the quality appropriate for the price, in your opinion?
Totally.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Delighted
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you buy this company's products secondhand?
Yes, I have done previously to this and they come with papers.

 

What did you order?
- nYID Erica Special Edition NS with Face-Up on Glamour Bust/Mobility Joint, Wig, Earrings, Necklace, Clothes and Shoes

When did you order?
- March 28, 2012. I changed the shoes in my order so in my IH form it became April 2, 2012.

How was the communication?
- Just okay, they were not clear at first about the shoe-size of the nYID.

How easy was it to pay?
- Credit Card via PayPal

How long did it take to ship?
- Eight Weeks

Was the quality appropriate for the price, in your opinion?
- Yes

Did the item look like the sales pictures?
- Absolutely

Were you satisfied with the product?
- Am very happy with the doll. Except that a very small part of her is missing (right wrist-ring) and she has dirt/smudge, which I thought at first was a darkened scratch, on her belly when she arrived (cleaned it up with Magic Eraser).

If you weren't satisfied, how did the company solve your problem?
-Posted on their Q&A regarding the missing wrist-ring. They promised to send me the missing part via airmail, I'm on waiting here.

Would you order from this company again?
Yes.

Would you buy this company's products secondhand?
I don't buy second-hands in general.

 

What did you order?
Isar in light brown skin with face-up.
When did you order?
26.2.
How was the communication?
They updated the order status and replied to questions politely and fast, very nice like always.
How easy was it to pay?
Easy through Paypal.
How long did it take to ship?
She arrived on the third of May
Was the quality appropriate for the price, in your opinion?
Yes. She's wonderful.
Did the item look like the sales pictures?
Yes.
Were you satisfied with the product?
Yes. ^^

 

* What did you order?
YID boy.


* When did you order?
2012.01.21 (I got the doll at about 2012.03.20)


* How was the communication?
Fine.


* How easy was it to pay?
Very, I paid through paypal.


* How long did it take to ship?
3-5 days.


* Was the quality appropriate for the price, in your opinion?
Yes.


* Did the item look like the sales pictures?
Yes.


* Were you satisfied with the product?
Yes, very good!


* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order?
CDS EID Elchanan in NS without face-up.


* When did you order?
5 May 2012


* How was the communication?
Very good.


* How easy was it to pay?
Straightforward with PayPal.


* How long did it take to ship?
He was shipped on 29 June - 65 days


* Was the quality appropriate for the price, in your opinion?
Yes.


* Did the item look like the sales pictures?
Yes.


* Were you satisfied with the product?
Yes, very much!


* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order?
JID's Ryan and Tania in RS. BID Serca in RS, all with face-ups.

* When did you order?
April 5th 2012

* How was the communication?
Very polite and patient! I asked some dumb questions and had a panic over UK customs, but Iple were consistently polite and helpful.

* How easy was it to pay?
Very. PayPal.

* How long did it take to ship?
About 6 weeks. They shipped on May 17th.

* Was the quality appropriate for the price, in your opinion?
I've only had one BJD before these, so I'm no expert. They did seem lovely quality, better than my first BJD. My only issue is that the JID girl feet do keep slipping and I keep having to put them back. Everything else was perfect. Packaging, craftsmanship, and the face-ups exceeded my expectations.

* Did the item look like the sales pictures?
Slight differences in face-up colouring, especially Tania's lips, but I was so pleased with them overall, that I really didn't mind about that.

* Were you satisfied with the product?
Very satisfied, very happy.

* If you weren't satisfied, how did the company solve your problem?
N/A

After I bought my dolls, I stupidly managed to damage my Ryan's head! I emailed Iple telling them what I'd done, and that it was my fault, asking could I buy a new head. They wanted to see pictures of the damage first, and once they'd seen the images, they said it probably wasn't too bad but because I'd asked, they put up a special sale for me to buy a new head. Again the customer service was great, and the quality of the item was perfect.

 

* What did you order?
SID Giorgio in peach gold with faceup, two outfits, two pairs of shoes, two swords and a wig.

* When did you order?
May 4th 2012

* How was the communication?
Great! I got the doll on layaway, and they answered my questions and confirmed my payments promptly.

* How easy was it to pay?
Easy. I paid in instalments sent manually by PayPal.

* How long did it take to ship?
I spent three months paying off the layaway, and they shipped it five days after I made my final payment.

* Was the quality appropriate for the price, in your opinion?
Yes. The quality of the doll, outfit and accessories are great. The doll is well-made and poses nicely, and the outfit is very detailed and a perfect fit. The faceup is beautifully painted.

* Did the item look like the sales pictures?
Yes, down to the faceup (the faceup I chose was shown on a different resin colour in the promos, but the colours used are almost the same).

* Were you satisfied with the product?
Yes, definitely!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Certainly, and I'd like to do so in the future.

* Would you buy this company's products secondhand?
Yes.

 

* What did you order?
IP akando
IP chase
IP arvid
* When did you order?
2009
2010
2011
* How was the communication?
a friend in Keroa do it for me

* How easy was it to pay?

my friend paid for me
* How long did it take to ship?
one month
* Was the quality appropriate for the price, in your opinion?
maybe a little higher?
* Did the item look like the sales pictures?
I only bought dolls,not contain the clothes,but I thought they have much potential

* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
expeditin them,because much company like delay the delivery date

* Would you order from this company again?
yes
* Would you buy this company's products secondhand?
Yes.It can save a lot of money

 

* What did you order?
SID Felix
* When did you order?
July 2012
* How was the communication?
Excellent, every detail was discussed as he had a custom face up
* How easy was it to pay?
PayPal easy peasy
* How long did it take to ship?
6 Weeks
* Was the quality appropriate for the price, in your opinion?
Totally, the workmanship in just the painting alone was fantastic
* Did the item look like the sales pictures?
No because he was a custom
* Were you satisfied with the product?
Totally blown away with the end result
* If you weren't satisfied, how did the company solve your problem?
Any problems were addressed promptly with care and attention to detail, Exactly what I would expect from such a high calabre company.

 

* What did you order?
BID Elin, normal skin with face-up.

* When did you order?
May 30th 2012 I believe.

* How was the communication?
I didn't ask any questions, but got many email updates.

* How easy was it to pay?
Quick and easy through Paypal.

* How long did it take to ship?
One week!

* Was the quality appropriate for the price, in your opinion?
Yes!

* Did the item look like the sales pictures?
Exactly the same.

* Were you satisfied with the product?
Very satisfied.

* Would you order from this company again?
Absolutely!

* Would you buy this company's products secondhand?
Yes.

 

* What did you order?
SID basic Stella with option hands, wigs, shoes and clothes.

* When did you order?
Sept 27

* How was the communication?
Good. I received an order confirmation, a notification that the payment had arrived, status changes, shipping notice etc

* How easy was it to pay?
Easy (paypal).

* How long did it take to ship?
just short of 2 months.

* Was the quality appropriate for the price, in your opinion?
I guess so (I'm still too new to dolls to be able to tell)

* Did the item look like the sales pictures?
Yes - maybe even better

* Were you satisfied with the product?
Very much.

* If you weren't satisfied, how did the company solve your problem?
n/a


* Would you order from this company again?
I already have

* Would you buy this company's products secondhand?
Yes.

 

* What did you order?
over the last 2 years, Lahela, Elchanan, Bibiane, Taregan, Isar and Erzulie plus lots of clothes and some doll stnads

* When did you order?
Over the last 2 years

* How was the communication?
Very good. They work very hard at custom service. If there is a misunderstanding all you have to do is show the facts adn they will make it right.

* How easy was it to pay?
Easy (paypal).

* How long did it take to ship?
usually a couple of months for dolls with face ups.

* Was the quality appropriate for the price, in your opinion?
Stellar quality

* Did the item look like the sales pictures?
very much so

* Were you satisfied with the product?
Yes and it keeps bringing me back

* If you weren't satisfied, how did the company solve your problem?
I had one doll who came with a chip on her leg. I showed them a picture and they replaced that part very quickly without any charge to me.


* Would you order from this company again?
Definitely

* Would you buy this company's products secondhand?
Yes if I could verify the seller got their doll from Iplehouse

 

What did you order?
CDS EID Roger, LB, Superhero/Strongman arm + gun + rifle + clothes + shoes + wig + eyes

When did you order?
I ordered via layaway on the 31st of December, 2012.

How was the communication?
It was great. I used the board and they always replied promptly. When I couldn't use my PayPal, they helped set up a credit card payment system for me and when I needed an invoice to be sent by fax to customs when my shipment was held, they sent one via email the very next day.

How easy was it to pay?
It was very easy via PayPal, but you need 3D secure confirmation if you're paying by credit card and not all credit card systems have that so that can be a little tricky. I would suggest sticking to PayPal payments only.

How long did it take to ship?
After I made my last layaway payment, they contacted me about a week or so later to let me know that my doll would be ready to ship. It took just two days to get to my country.

Was the quality appropriate for the price, in your opinion?
Yes! I am very satisfied with the quality of all their products as well as their packaging.

Did the item look like the sales picture?
Yep. I was thrilled to receive my order and Roger looked even better than the photos in the website and I didn't think that was possible.

Were you satisfied with the product?
Very much. Roger looks amazing and his make up looks great and all of their items are of very high quality. Oh! They even included an event gift in it (an extra wig) and a 2013 calendar!

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Definitely. And I'm looking forward to it!

Would you buy from this company's products secondhand?
Yes, if I can get the certificate to go with the doll and if I'm completely sure that it's the genuine one and if it's in very good condition.

 

* What did you order?
CDS Barahan with Peach Gold Skin & custom faceup

* When did you order?
23 Dec 2012

* How was the communication?
Prompt, usually within 24 hours.

* How easy was it to pay?
A breeze with Paypal

* How long did it take to ship?
Around 2 months

* Was the quality appropriate for the price, in your opinion?
Definitely! The body sculpting is really awesome (love those little details like the veins on the arms) and the posing is pretty good too! The resin felt good to the touch and the peach gold skin looks really lovely in person, much better than I expected. Plus they got all my requests for the custom faceup down right.

* Did the item look like the sales pictures?
I got him with custom faceup but sculpt-wise he look just like the company's photos.

* Were you satisfied with the product?
Yes! Shipping was quicker than I expected (they told me he'd ship end March when I asked) and the overall quality was way better than I had expected. They did everything I asked for the custom faceup and I couldn't be happier with my boy!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
I generally prefer buying directly from the company, but I'd consider second-hand if the sculpt I wanted is no longer available.

 

* What did you order?
A blank real skin Peach head on a JID body through the Custom system. This was to correct a "failed experiment with a JID head (Soa) on a KID body back in December 2012. I wasn't bonding with the look, so decided to rectify the problem and get a new KID head on a JID body and make the switch when it arrived.
* When did you order?
April 2, 2013
* How was the communication?
Fine. Although I was disappointed that they no longer sent out purchase confirmation emails, and I just received one from Paypal.
* How easy was it to pay?
Easy
* How long did it take to ship?
About 6 weeks - she arrived May10, 2013. The shipper box had been severely damaged, and the doll box was also crushed on one end.
* Was the quality appropriate for the price, in your opinion?
No
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
No. During the faceup process a mysterious light area stood out right in the middle of the doll's face, across the entire bridge of her nose. I hadn't noticed it on the blank doll, but after checking the photo I took of the doll the day she arrived, the light area was clearly there. The doll was stripped and redone, but the same spot appeared in the exact same area, so we knew it wasn't the sealer.
* If you weren't satisfied, how did the company solve your problem?
They didn't.

Having heard so many wonderful thing about IH customer service, I contacted them, but they immediately brushed me off, and blamed the faceup artist. They insisted there was something under the sealer the faceup artist had put there. My faceup artist is a very skilled professional and knew she had done nothing out of the ordinary. However when I told them that, then IH insisted there was hot glue on the face - which was totally ridiculous. We were convinced the issue was with the resin, so researched the issue. The faceup artist stripped the head again, and when inserting a light into the head could see the flaws clearly. She carefully scraped the surface with a sharp razor knife, then sanded with a diamond sander to even out the resin colour, and this time the sealer did not show any light areas. I am extremely disappointed with IH customer service, in that they continued to "politely insult" my faceup artist as an "amateur" and blame her. However, since she was finally able to fix my Peach so that I was happy with her, I chose not to send the head back to have them look at. I would have had to pay to ship my doll back to them, and I wasn't going to spend even more money to risk starting all over with either my own stripped head or a new one.

* Would you order from this company again?
I don't know. I have 13 of their dolls, and this issue with Peach has really been a very unpleasant experience.
* Would you buy this company's products secondhand?
Yes. Although second-hand is usually way more expensive.

 

* What did you order?
A nYID Rexy
* When did you order?
June 23, 2013
* How was the communication?
Minimal, but fine.
* How easy was it to pay?
Paid via Paypal in one payment, it was simple.
* How long did it take to ship?
Roughly 14 working days. Very fast!
* Was the quality appropriate for the price, in your opinion?
I believe so. She is sturdy, well-made and beautiful.
* Did the item look like the sales pictures?
Yep!
* Were you satisfied with the product?
Yes, I am satisfied.

 

* What did you order?
EID Arvid, clothes, wigs, shoes
EID Leonard, outfit, shoes
EID Lawrence
EID Dexter, outfits
* When did you order?
27th May 2013
14th April 2014
18th Sep 2014
8th July 2015
* How was the communication?
If I ask on the weekends or holidays they always answer on their next working day, or that very day.
* How easy was it to pay?
simple. Paypal
* How long did it take to ship?
36 working days
71 working days
55 working days
18 working days
* Was the quality appropriate for the price, in your opinion?
My Arvid was well made, except his head cap keeps popping off at the slightest touch.
All the clothing, shoes, wigs, accessories are of really good quality.
My Leonard was mistakenly sanded despite the site telling us that dark skinned dolls should not be sanded.
The new hand parts for the EID are gorgeous. Worth every penny!
I do have to note that it's better to buy superhero pants for the model body because it's just way too tight sometimes.
* Did the item look like the sales pictures?
Oh yes.
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
I didn't contact them about the sanding because it was in a place where I don't plan to photograph.

 

NEGATIVE

What did you order?
BID Efreet
BID Naias vampire with outfit, wings and horns
BID Efreet vampire with outfit, wings and horns

When did you order?
December 5th 2013

How was the communication?
Communication was via their support forum.

How easy was it to pay?
Paypal.

How long did it take to ship?
around the 20th of March 2014

Was the quality appropriate for the price, in your opinion?
No, the dress doesn't fit properly. I have to take the doll apart to dress her.
The horns don't stay on.
The wings won't stay on and fall off.

Did the item look like the sales pictures?
No. The wings stay up in the photo.

Were you satisfied with the product?
No.

If you weren't satisfied, how did the company solve your problem?
I emailed and told them I had a problems and they asked for photos. The dress didn't fit unless you dismantled the doll, the holes for the wings and horns had been drilled too far so the magnets were set too far in and wouldn't hold because of that. I supplied the photos and then I was told that I didn't dress the doll properly and the wings were fine because the wings they had at the office were fine but they would replace the horns. I was very confused by the response that their wings were fine so mine were.

I replied that I do know how to dress a doll - I have purchased around 150 and I am a qualified dressmaker. I asked them why they wouldn't replace the wings and they told me that their wings droop as well now so that's normal. I thought that they had misunderstood what I said about the wings and told them again that the wings have the same problem as the horns which they said were faulty because of the drilling.

In the next email I was then treated very rudely by the rep.

Basically Iplehouse is fine as long as you don't have any problems.

In conclusion:
Faulty dress - no replacement
Faulty wings (2 pairs) - no replacement
Faulty honrs (2 pairs) - replacement

I feel like they didn't want to replace anything and thought that they would just give me the horns to placate me. Very poor.

 

What did you order?

Special Forces Rex in Normal Skin on a SuperHero body with strong man arm, along with full set (everything except helmet)

* When did you order?

May 20, 2013

* How was the communication?

I mostly used the Q and A board, which was fine.

* How easy was it to pay?

Very easy through PayPal, paid in full

* How long did it take to ship?

He arrived late August.

* Was the quality appropriate for the price, in your opinion?

I say so, though of course he needed to be restrung as soon as I learned how, this company sends them assembled loosely and I think that's a great way to reduce the risk of damage.

* Did the item look like the sales pictures?

That face... It's flawless, the tanning, the freckles, the expression, and yes the uniform and rifle all accurate.

* Were you satisfied with the product?

Yes.
* If you weren't satisfied, how did the company solve your problem?

I was satisfied

 

What did you order?
Clothing

* When did you order?
In Feb I think

* How was the communication?
N/A

* How easy was it to pay?
Yes, no trouble at all.

* How long did it take to ship?
Super quick. They arrived earlier than I expected!

* Was the quality appropriate for the price, in your opinion?
Best quality clothing I have ever have.

* Did the item look like the sales pictures?
Exactly.

* Were you satisfied with the product?
110% satisfied.

* If you weren't satisfied, how did the company solve your problem?
N/A

 

NEGATIVE

What did you order?
SID Woman Grace The Addiction in NS, fullset: both vampire and human head with no face-up, both outfits, wings, blank fairy hands and horns + some thing for my other dolls.

When did you order?
December 2013

How was the communication?
via Q&A

How easy was it to pay?
easy with Paypal

How long did it take to ship?
Order shipped out on May 21st 2014, delivered on May 27th

Was the quality appropriate for the price, in your opinion?
No. Headback resin is too thin, and there are buildups between fingers on doll's hands


There is also a major problem with stoppers in thigh-leg parts - they are too short and won't reach stopper groves, but i don't know how to prove this to IH, photo's won't show that legs are not fixated and i'm pretty sure that even if i do video bit, they will answer that i have no experience in positioning a doll well. So i just omitted the bit till i figure out how to make it work.

Did the item look like the sales pictures?
They don't show those details in pictures with close-up. Though clothing bits are exactly as shown.

Were you satisfied with the product?
Not with the poorly cast details.

If you weren't satisfied, how did the company solve your problem?
Iplehouse doesn't want to solve my problem, because they see no problem in thin headback and and magnet that is practically falling from the other side of the head through thinnest layer of resin. You can read our message exchange here (I wanted to insert images, but those would have to be too large for users to be able to read):
https://www.flickr.com/photos/kuroshi/sets/72157644571563847/

In general, to my complaint about thin resin, and mentioning of buildups (those they ignored at all) Iplehouse replied, that it is totally not an issue i should worry about, because it is not an issue at all. They describe it as a solution to problem of horns falling off the head with headback sides being too thick, so they decided to make them thinner?! so magnets will be closer to the surface.
When i wrote them the second time, saying that i'm still not happy and that it's probably because they are saving on materials, i got a harsh answer explaining me that it is not a manufacturing issue or problem, but a normal state of things, so i should understand that they can't be helpful.

I sent them third letter, just because i think that i have overpaid for such a poor quality of details and asked for a replacement. But they have simply ignore it on Q&A board.

What we have:
Poor customer service, denial of manufacturing flaws, headback that can be easily broken, hands that need major sanding (it's the first time i received hands in that poor condition from IH).

 

* What did you order?
normal skin Oscar, with addiction head no faceups, or any other extras

* When did you order?
Febuary 17 2014

* How was the communication?
Didn't communicate at all, didn't have any questions. Got shipping confirmation when doll was shipped.

* How easy was it to pay?
Easy. I paid by PayPal.

* How long did it take to ship?
a long time. He arrived June 17th

* Was the quality appropriate for the price, in your opinion?
Quality is good, had to remove some extra resin from between his fingers and he has a sort of teeny tiny 'ripple' line in one of his addiction head's ears, but otherwise good

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes.
I was highly dissatisfied that: they don't sell heads separate, so I bought an entire doll, which despite saying takes an average of 45 days took 5 months, I got anxious around month 3 and decided the head would not in fact work for my purpose and knew I couldn't cancel even though I no longer wanted the product and even though I suspected they hadn't even started casting Oscars yet, but the product itself is fine.

* If you weren't satisfied, how did the company solve your problem?
N/A all the things I was dissatisfied with were things that I couldn't expect to change by bothering them

* Would you order from this company again?
yes if decide I do need one of their dolls

* Would you buy this company's products secondhand?
yes

 

* What did you order?
nYID Bianca gray skin +demon hands, horns, black rapunzel outfit set, wig, shoes
EID Victor white skin +demon hands, horns, outfit, wig, shoes

* When did you order?
March 2014
November 2013

* How was the communication?
Very good communication, support changed a position in my first order, replied to all my questions. Actually there were problems with both orders - Iplehouse forgot to input magnets for horns for Victor and they forgot pointy ears for Bianca, but both troubles have been solved.
* How easy was it to pay?
Easy via PayPal.

* How long did it take to ship?
about 3 month in both cases from payment (there was no LA in both cases) to shipment

* Was the quality appropriate for the price, in your opinion?
Yes. I love the quality of both dolls, very beautiful, detailed.

* Did the item look like the sales pictures?
Yes, almost 100% like on promo photos! Only make ups a bit different

* Were you satisfied with the product?
Yes!
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
Yes, I've already ordered 3d doll
* Would you buy this company's products secondhand?
Yes.

 

* What did you order?
A ton of clothes, wiggs, eyes and other accessories.
* When did you order?
2014-09-14
* How was the communication?
Very good.
* How easy was it to pay?
Yes, I payed with paypal.
* How long did it take to ship?
It took about a month. It would've been sooner but there was a problem (I had caused it).
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
I did have a problem but it was my fault. However, the company did everything in their power to help me.

 

* What did you order?
SID red/white men's shirt, bracelet, 2 wigs, black cardigan, white printed t-shirt

* When did you order?
August 2014

* How was the communication?
Very easy

* How easy was it to pay?
Very easy, through paypal

* How long did it take to ship?
I think it took about a week

* Was the quality appropriate for the price, in your opinion?
Some items were. The red/white shirt and the t-shirt I thought were pretty awesome, but the black cardigan was a very flimsy, thin material. The wigs were also waaaaay too big despite being size 8-9 inch

* Did the item look like the sales pictures?
Yes, except from the wigs.

* Were you satisfied with the product?
Yes, but again, not the wigs lol

* If you weren't satisfied, how did the company solve your problem?
I didn't contact them

 

* What did you order?
J.I.D. Tatiana, dress, shoes, and wig.

* When did you order?
8/10/2014

* How was the communication?
Very good. Always got a reply within 24-48 hours.

* How easy was it to pay?
Yes, I did Paypal and it only took a few clicks.

* How long did it take to ship?
Shipped out 9/27/2014 and was received 9/29/2014.

* Was the quality appropriate for the price, in your opinion?
Yes, the doll is amazing quality. I love the details and the softness to the resin. The only compliant I have is she is a horrible poser, even with restringing.

* Did the item look like the sales pictures?
Yes!

* Were you satisfied with the product?
Yes!

* If you weren't satisfied, how did the company solve your problem?
N/A