Impldoll Colby

He's off topic, I know...thus why I post here.

His images show him with an open mouth, yet when I received him this is not the case. The one I have seen here on the forum posted for sale (before the rule change) has his mouth open. Impldoll is telling me they do not do this, that if I want his mouth to open I have to do it myself. -EVERY- Photo I have seen of Colby his mouth is two parts. I understand that I ordered him in "Special Green" Resin, but even in those photos his mouth is two parts.

Does anyone know/own a Colby who can tell me the condition he arrived in? I refuse to mod a doll if it is the company's responsibility to deliver him to me. I'm more than just upset that his photos show him with an OPEN MOUTH and yet Impl tells me first that they used putty for his mouth...but then that I have to do the mod myself.

I suppose, what I'm looking for before I demand a refund and offer to ship the resin back is if I'm being completely insane. Has anyone received a colby with an open mouth, or have they all come closed and some people just seem to flawlessly mod him open like every other picture I have seen of him.

 

sadly, mine looks like the later (The Blue One), with his mouth -completely- sealed shut. I also received him in a VERY light green nothing like the green shown for the "Special Green" skin. He's still adorable, don't get me wrong and Impl has responded to my e-mail with ways to fix it, but they stand by the fact that his mouth -does not- come open even though the website shows it as such.

EDIT: Managed to snag a photo from my phone for upload.

 

My husband might try to mod his mouth open, it looks possible but I'm not certain how I feel about such a modification on the little guy. Optimistically they have apologized for the resin color (there is marbling on his stomach and an some obvious flaws with the mold on his stomach/butt piece) and the fact he has glue on his head, his mouth doesn't open, etc. They're offering to send out a new Colby because of this and the wait time (That is another story) but I really am disheartened that his mouth does not open at all.

Thats what confused me at first though, the mentioned blue putty holding the mouth together but staring at my little man I was just like "What would putty hold closed?". All I'd be doing is giving the little man a beard if I used putty on his chin. I do believe that most likely this head is a new sculpt, the nose looks a tad longer than the pictures of Colby online as well, but I just wish they'd admit if it they made a change. I understand things are done for 'convenience' and to make it easier to ship a product but when -every- photo I see of him but one (the same blue Colby you found) shows his mouth open and the website says nothing about the mouth being closed I feel...cheated? Ripped off? I'm not sure exactly what the word to use is. I still adore him, but he's not what I expected him to be, part of the draw toward him was the fact his mouth could open. I had plans for that adorable open mouth.

 

False Advertising! I completely have to agree with everyone on that. They will definitely be getting an eyeful of my recommendations that they should change the image if that is not the product they are selling. The fact that google turns up only one of these products with a sealed mouth is also a pain. Its fine if you tell me the mold broke, you had to make do with what you had and you had so many complaints you stopped shipping them with open mouths, fine...but to tell me that -every- doll with an open mouth was modded just seems far too far fetched. At least two different flickr accounts seem to have modded their Colby to look exactly like the photos presented on their website. Seems...just honestly impossible.

I expect a little bit of color difference between what I receive and what is on the screen. Between computer settings, the fact that colored resin is never exactly accurate and just human error I expect a bit of difference but he is more than just a few shades lighter. They admitted they shipped him out horribly pale, that is the reason they are sending a second Colby. I just wish they'd at least own up to sending out Colby's with an open mouth...or someone would tell me that their Colby never had an open mouth. I feel like, if I manage to receive the second Colby in a timely manner (Considering I waited longer for this questionable little bloke) I could call it 'resolved' but I'm not sure I would be exactly happy about it.

So much of my purchase was the fact that Colby had an opening mouth and Jayden did not. Granted Jayden's scars were a little off putting as well but that mouth was the deal maker for me. If I do decide to go on a mouth opening adventure I'll make sure to either have my husband post it (as he's on the forum as well) or post it myself.

 

If I were you I'd send them an e-mail and verify. I was reading reviews here and someone use received a Special Skin Blue Colby with the mouth shut, but hadn't ordered it. I'd rather clarify and make sure than end up upset. Granted, if you waited and complained afterwards they might be willing to ship out the head with the open mouth parts. To be honest I just want this all to be over. We ordered back in May (Right before the event) and its now July and its basically like the order started all over again. Don't get me wrong, I'm thrilled they are fixing things but I have just had the most rotten luck with buying brand new dolls. Its to the point I'm terrified of actually ordering the dolls I want because nothing seems to work out.

I haven't received the new Colby (They probably just started it) yet so I don't know if this one will show up with an open mouth, but they said they used the wrong mold so I can only assume it will. On top of this I also ordered his outfit...which I haven't received either. After reading reviews I'm terrified I'm going to be one of the few unhappy customers that just never seem to get the entire order correct and gives up. I know its early to think such things, but I'm a born pessimist. X.X

I will say that the company seems more than willing to fix the misunderstandings/mistakes that have been made, but I'd be much happier if they hadn't happened in the first place.

 

Oh gosh, optimistically the company seems to be VERY understanding when you take photos and show them the issues you have. A picture really is worth a thousand words. They were very willing to replace/fix the issues. I will say they threw in a free wig with Colby as a 'gift' for the hassle of time we had to wait before I opened it. The wig is too big for him (not that a gator really wears wigs) but it was a kind gift and if I ever get a doll small enough its an adorable little white wig. After we messaged them and they understood the issue they were quick to offer to send an entirely new doll (probably because of the color issue and the head).

I'm not exactly thrilled with the transaction, and before I leave feedback i want to see how it goes. I'm still on the fence about ordering anything else at the moment...but I honestly think it all depends on how this all comes to an end.

They were more than upfront that it was an error on their side. When I received the doll my first thought was "Oh hell he's awfully pale". Apparently since they were already over their projected shipping time they sent him as he was. I'm not sure if they wanted me to just be happy I received a doll...and just leave it at that. I'm not sure honestly. In the message they said they shipped him out, knowing his resin was far too pale, because of the time it had been taking to make him and some issues they were having with the resin color.

While your image did not work we were able to get some user images of him with his mouth open (using the magnet like you mention) and they said their workers used the wrong mold, as someone had previously requested a closed mouth Colby and they just used that mold instead. When I showed them the pictures it seemed they realized what was wrong with the doll, but beforehand they were looking at me like I was crazy. Fortunately for you, Jayden's mouth doesn't open (at least not in any of the pictures I have seen of him) My Colby is well made, he has a few flaws but only one of them has to do with his mold (Beyond the head issue) He has a little bit of a line across his stomach that didn't seem to show but its honestly very little of the issue. Everything else looks fine besides the color and the head. I haven't seen a recent Jayden, he's adorable but the scars were a bit much for me

 

they didnt give you the scar-eyes face? Seems odd. Jayden doesnt have a mouth that opens, but his face is all scarred up. I would contact them and explain the differences with pictures. I do know, worse case scenario, if you can get a refund fabric and friends has one or two jaydens for sale. I took a look at them last time i visited the shop but i really wanted the special green skin and a pirate outfit for colby vs the "down under" look so we contacted the company directly.

Im sorry to hear things are going bad. I really cannot stress pushing that they gave you the wrong product. They told me colby was like that multiple times before i showed pictures expressing my distaste and then they admitted they were wrong. Make sure to leave a review once everything is settled as well. People need to know whats going on and while colby isnt exactly on topic here we should still be able to leave company feedback.

I'm still worried about what the replacement colby they are shipping will end up lookong like. I pray for an open mouth...but i worry it will be a darker version of the doll i received the first time.

 

Yeah, i can only hope perhaps there was a "lazy" employee that made mistakes the day both of ours was made and that this isn't common. It's hard to track dolls like this because they're of topic but this (in my opinion) definitely impacts how i view the company. I'm hoping it was a mistake and things get sorted out but I'm also trying to prepare myself for the worst

 

I was curious about this as well...but its practically impossible to tell. Ive joined a few facebook groups trying to hunt down people that purchased through the event to see just what they ended up with and im stalking the box openings in hopes of catching a glimpse. Either way its a bit if a heartache. My husband messages them directly when he ordered mine. I wanted the open mouth colby but with a pirate outfit. They said it was completely possible to buy a special green skin colby with the pirate jayden clothes...but so far im still waiting.

 

Just as a heads up, Impl has notified me they are going to ship the replacement (and his clothes I ordered) within a week. So I'll be giving them 7 business days (Yes, I'm being a little lenient here) before I send them another e-mail asking about the scenario. When he arrives I will make sure to update the thread as well so those of you curious/waiting know the outcome.

 

I plan on it. We have had to e-mail them a lot to get our responses. I was basically pestering my husband for updates and he would e-mail them after I pestered him enough.

 

Oh gosh, I really do hope its a typo as well. My package should be arriving tuesday or wednesday as its in my state, but with the holiday on Monday I'm not certain if it will make it to my post office on tuesday in time for delivery.

Hopefully yours gets sorted out. If my colby doesn't open his mouth...I think I'll have a heart attack. I'll be okay if his color isn't perfect, I know colors differ from the screen...but I don't know how I'll feel if he's not right.

I know its a little selfish, as they are letting me keep the pale incorrect colby but if this order isn't correct I don't think I'll be doing business with them again. The closer it gets to the package arriving the more nervous I am about opening it.

 

Well, I received him today. His mouth opens, he's a darker green..much closer to the green they show him to be. He came with the outfit I ordered, as well as the other outfit that you can get him with (So both Colby and Jayden's outfit). Overall I am 'pleased' I suppose. He's either dirtied with some sort of mold release or covered in sanding marks and resin. I literally just received him but I want to go ahead and remove my fingernail polish before I attempt to clean him up so that may wait until later tonight. While I do have pictures of him I do not want to add more negativity to this thread so I won't be posting them until I know if its just debris or if they sanded the entire front half of him.

I know the right thing to do is be grateful, I have two dolls, two outfits (well, only one set of eyes) and I only paid for one but there is this sour taste in my mouth that I hope will resolve when I get him cleaned up. Part of me was hoping he would show up in a similar condition to my little mute I received the first time (Luckily his has very minimal sanding/flaws) but at this moment I just can't say for sure. Also, the clothing seems really rough. I can feel the back of the rivets and what not...they are so rough I am afraid to put anything on him and scratch him.