<!--original post--> Hello! Does anywone know anything about this site? They got the doll Im thinking of buying! (DIM Elena) But I havent heard anything about the site.. Can you please help me? <!--end original post--> -------------------------- <!--Start of Merge addition to this post--> When leaving feedback You might consider including the following information: * What did you order? * When did you order? * How was the communication? * How easy was it to pay? * How long did it take to ship? * Was the quality appropriate for the price, in your opinion? * Did the item look like the sales pictures? * Were you satisfied with the product? * If you weren't satisfied, how did the company solve your problem? <!--End of Merge addition to this post--> Note: Merged old question thread with feedback thread so had to edit the first post to make sense
I have a Pipos Curo on layaway with them right now. They responded quickly to my questions, and so far I have been really happy with them.
I bought some dollheart boots and shoes from them before (WAS SOO HAPPY! They had the two pairs I had been wanting for ages and ages but could never find because they were always sold out everywhere else!). They were some of the friendliest people I've ever worked with. Definitely recommend them.
I also have been buying from them. My only issue is that there is no really good way to track the status of a layaway order aside from pestering them via email. Or if there is, I haven't found it (which is also entirely possible! ). Aside from that I find them to be excellent to work with!
They ship really fast too. I ordered my Elfdoll Red and some clothes on a Wednesday, but there was an error with the clothing so I told them I wanted another outfit on Friday morning. Both the outfit and the doll arrived on that Monday, way earlier than I expected since the order was coming all the way from Washington state to Washington DC!!
I have a doll on layaway from Kathy and Leo. Kathy is quick with her email replies, and she doesn't mind answering my questions. I have their site as one of my favorites. Once my doll is paid off ( this weekend! Yay!! ) I might end up putting another one on layaway.
Dolls and Friends is the best. Kathy and Leo are wonderful. I have ordered many dolls outright, on layaway and pre-order. The dolls all ship as soon as they arrive to the store. They have a super easy payment system including for layaway. I can't say enough about them...
* What did you order?Layaway Elfdoll Bong Sun Hwa with Base * When did you order?I think it was March * How was the communication?Absolutely excellent * How easy was it to pay?Layaway payments are really easy using their site and paypal. You get email confirmation whe payment is received * How long did it take to ship?The doll & display base arrived in about a week once everything is payed off * Was the quality appropriate for the price, in your opinion?Absolutely the doll was cuter and more fun in person. The base was well made as well * Did the item look like the sales pictures? * Were you satisfied with the product?Yes, but the base was missing a part * If you weren't satisfied, how did the company solve your problem?Dollsandfriends contacted elfdoll on my behalf. The missing part was ems to my home from Korea by elfdoll along with a gift shirt and socks for my doll. I currently have another doll on layaway with dollsandfriends and would definitely buy from them again as well as elfdoll
I've bought a number of items from D&F, a few dolls too and each time they are such a pleasure to deal with! Here's a couple I can think of. * What did you order? Leeke Sweet Elf * When did you order? In dec I believe * How was the communication? Great! They replied to any e-mails I sent quickly. * How easy was it to pay? Super easy. * How long did it take to ship? When I was finished paying, just a day or two. * Was the quality appropriate for the price, in your opinion? Oh yeah * Did the item look like the sales pictures? Yep! * Were you satisfied with the product? Very much so * If you weren't satisfied, how did the company solve your problem? Was satosfied. Also got a doll on layaway right now ^^ I can't recommend D&F more enough!
Another vote for Dolls and Friends! I got my Notdoll Belladonna Twins from them and have a Serendipity Lovely Freyja on the way home soon!
* What did you order? Angelregion Cien boy basic kit, For My Doll custom wig(separate order) * When did you order? July 2006, July 2007(for the wig) * How was the communication? Always excellent. Kathy kept me up to date on both orders and answered any questions or concerns. * How easy was it to pay? Very easy, they use paypal. * How long did it take to ship? Once it arrived at her shop, Kathy shipped very quickly and it arrived safely. * Was the quality appropriate for the price, in your opinion? Oh yes, definitely!! * Did the item look like the sales pictures? Yep. * Were you satisfied with the product? Love both items I bought from them so far. * If you weren't satisfied, how did the company solve your problem? Always have been satisfied so far. I also currently have a DIM Achernar on layaway with D&F. Such wonderful people and I highly recommend them if you want to save on shipping on a doll or if you want to get your dream doll on layaway.
I've bought from them before too and I can ditto what everyone else here has said. They're wonderful. Someday I hope I can go to their actual store in WA State.
* What did you order? Pipos Baha, Elfdoll Red * When did you order? About six months ago/September 20, 2007 * How was the communication? FANTASTIC. Not only is email communication lightning fast, but the fact that I can pick up the phone and call and ask questions in person is wonderful. * How easy was it to pay? Cake. You can make layaway payments via credit card on their website or ask for Paypal invoices, or walk on in and pay if you live in the area. * How long did it take to ship? N/A. I pick my dolls up at the store. * Was the quality appropriate for the price, in your opinion? Absolutely! * Did the item look like the sales pictures? Yup, and as a bonus they checked everything over to make sure it was all good before I picked anything up. * Were you satisfied with the product? You betcha. Give these people your money. They're wonderful. ^_~
* What did you order? Elfdoll Red and Elfdoll Soah (on her way at the time this was written) * When did you order? My Red was ordered during the summer, and Soah was ordered about a week ago from the date this was written. * How was the communication? Very good. They answer questions within 24 hours. * How easy was it to pay? I ordered through credit card which was convenient. * How long did it take to ship? My first doll was shipped the next day, on a Friday, and arrived on that Monday, which shocked me because it had to travel across the USA! Soah's taking a bit longer, but it's good because I won't be able to recieve her until the end of the week anyway. * Was the quality appropriate for the price, in your opinion? Yes. I liked the outfit I had bought with him (although it doesn't fit his short legs it is perfect for my other boy) * Did the item look like the sales pictures? Yeah, pretty much! * Were you satisfied with the product? Very satisfied! Thanks Dolls and Friends!
I can't believe I haven't posted a review here- I've had nothing but fabulous transactions with Kathy and her crew of dollie-elves (yes, Leo is really an elf-- that's the rumor I'm starting). So here is my feedback for Dolls and Friends. I started out small- I had a US bjd dealer before D&F but she was out of the teeny little headcaps for the Elfdoll Tinies and I needed some. I contacted D&F, she had two available and I was treated like my little $4 sale was just as important as a big sale. That impressed me. When my 'regular' US dealer got out of the business, I started giving almost all my doll business to D&F, even tho' they are all the way across the country from me. I've ordered whole Biggie-dolls, whole tiny dolls, a couple of minis-- lots of headless bodies, parts, wigs, eyes, outfits. I'll spare you all the individual transactions because I would have to go into two posts- but I'm a sucker for Elfdolls. (if you want me to name them all, PM me LOL) D&F runs a very professional shop and online business and I know that mistakes happen (no one being perfect, after all), but they've always made things right and gone out of their way to keep me, the customer, happy. Their communication is great and I've always gotten an answer to any dumb question I've asked. Layaway is glorious and I've used it a lot because this hobby is exPENsive. and they happily will take Paypal without adding extra fees. I'm a happy, satisfied customer.
* What did you order? Cherishdoll Lani, Normal skin. * When did you order? About a month ago. * How was the communication? Excellent! * How easy was it to pay? Credit card, and very easy! * How long did it take to ship? A few days after payment was completed. * Was the quality appropriate for the price, in your opinion? Excellent. * Did the item look like the sales pictures? Yes, actually, pictures did not do the doll justice. * Were you satisfied with the product? Very much so! I recommend anyone to D&F's.
Exactly. We screwed up. To be honest, we're still not sure exactly what happened. We're usually better at this, but saying that doesn't make a mistake like this any better for the person on the receiving end. I know Kathy's apologized to you privately already, and I'll do it again here publicly. Order status tracking's a great idea, though surprisingly difficult for individual and smaller retailers. I know I appreciate it when I'm wondering where my Amazon order is. Again, I know it doesn't help in the current situation, but I have been looking into making something like that available on our website somehow. Anyway, just wanted to publicly acknowledge our mistake and apologize.
Yep, and that's why I posted that I didn't know quite how to characterize it. It was obviously a glitch, especially given the practically instantaneous arrival of the desperately-desired Leeke Sweet that was a Christmas gift last year ************ PS I just killed off the other one as it was pointed out to me by a good friend that it came across MUCH more negatively than I had intended. I was mostly just so surprised that something like this could happen that I felt I needed to say something. And actually, maybe it serves as a good reminder to all of us that we *aren't* dealing with huge companies here and maybe should cut people a tad more slack than I apparently did. It's easy to forget that and expect machine effiiency everywhere. My apologies if I offended anyone.
That would be awesome if you could impliment that. I feel awkward having to email them to possibly see if my Feanor is in yet, or how much I have paid on it. I feel like I'm bothering you guys emailing, or wasting your time. Itd be great to be able to just look it up online.
I have had several great transactions with Dolls and Friends. Every one went flawlessly. Kathy and Leo are the best!
I recently did a pre-order for the Dollheart Dusty Rose Fer outfit (SD13 girl sized). I ordered in Sept, and the outfit came into stock in Oct. I got an e-mail as soon as the item was in stock, with a choice of shipping. The item was shipped within a day of that, and I got it in the mail super-quickly! Dolls And Friends is a lovely store to deal with. Kathy is helpful and friendly. I have absolutely NO complaints, and only POSITIVE feelings about the transaction. Thank you! I do hope to shop with you again, Dolls And Friens!
I've had great buying experiences with Dolls and Friends! All positives and no complaints. Hmmm....ordered Unidoll Jace, Ark, their outfits, hands, armor; Elfdoll June; and Notdoll Lucy. My most recent order was August 2007. Trying to resist another for a bit....LOL. Quick communications and easy to buy....I just whip out that plastic. If I have any questions....I get quick answers from Kathy and Leo. My Lucy was in stock and shipped right away. All of my other orders were 'preorders'....so there was the usual wait periods from the companies....but D&F shipped to me as soon as things arrived in stock.
I just received My CH LJ-Hades from them. They.Are.AMAZING!!! Their e-mail questions are quick and helpful and the phone number they give REALLY works so you can call them with a concern and they don't think (or at least don't treat you...) your crazy ^_^;; Highly Recomend!!
* What did you order? CH LJ-Hades, a set of eyes, shoes * When did you order? 11-8-2007 * How was the communication? EXTREAMLY GOOD both by email and Telephone! * How easy was it to pay? Very, since I only used my credit card. * How long did it take to ship? Got him today. 11-13-2007, keep in mind I ordered him at the end of the day on the 8th and they had him shipped by friday.. plus monday was a postal holiday. I paid for Priority Mail. so I think it came in in a good time frame considering all this ^_^;; * Was the quality appropriate for the price, in your opinion? I'm satisfied. * Did the item look like the sales pictures? Other then the excusable (random wig and eyes) They YEP! XD * Were you satisfied with the product? VERY!!!! Highly Recomend!!
^___^ Dolls and Friends also has a local shop here in WA state. The staff is really helpful even nicer than they are helpful... I often buy stuff at their store because I'm too impatient to wait for things. =P
I bought my first doll from Kathy and Leo last year. An Angelregion Little Fair Cien boy. Now I have Tohaku as well as several other dolls. Since then, I've purchased a wig not shown on their site from For My Doll and I'm currently in the process of paying off my DIM Achernar that I have on layaway. Kathy is such a wonderful person to deal with and I definitely recommend her every chance I get when someone wants a doll but doesn't have all the money up front. Regardless of what's on their site, they're happy to order something you don't see up there. I have a friend that's getting a Dollmore Sweet Memory Issac on layaway, so if you don't see it...just ask and they can order it. My husband has an aunt in Washington where they're based out of...I'm hoping to one day go over there with my dolls. I want to meet Kathy and thank her for everything.
Back to say I recently received my Serendipity Lovely Freyja from Dolls and Friends There were a couple problems with my order, but Kathy has taken care of it and I'm pleased as punch! Yay for Dolls and Friends!
* What did you order? Dollheart Snow Outfit * When did you order? Around October 15, I do believe, of 2007 I used layaway though, so only now I can post my feedback. * How was the communication? Excellent. Kathy replied to all my questions, even the stupidest ones, in a very friendly and polite manner. She kept in contact all the time and it was just fantastic dealing with her! Best transaction I've had ever! * How easy was it to pay? Extremely easy! (Paid through paypal) I only regret them being reluctant to take Western Union, but it's still extremely easy to pay them. * How long did it take to ship? It was shipped the next couple days from finishing payment. * Was the quality appropriate for the price, in your opinion? It was fantastic. * Did the item look like the sales pictures? It looked even better! * Were you satisfied with the product? I'm extremely satisfied with the product and with the shop too! I would definitely recommend buying from them~
What did you order? - Nabee Reminisce head When did you order? - Sept/Oct-ish of this year. How was the communication? - Excellent! I had been discussing payment plans with Jennifer for a Nabee fullset (because I already have a Mir on layaway), mentioning that I was probably going to sell everything but the head on arrival. Hearing this, they simplified my life infinitely by informing me that they had a Reminisce Nabee head on hand, which I bought immediately. What kind of store sells you something cheaper to make your life easier? Not many! How easy was it to pay? - Very, I asked Jennifer to toss in a tiny head cap and send me a paypal invoice, which I received and paid for quickly. How long did it take to ship? - I had the package within just a few business days. Was the quality appropriate for the price, in your opinion? - Absolutely, especially considering that quality includes thoughtful and caring customer service! Did the item look like the sales pictures? - Yes Were you satisfied with the product? - Yes! If you weren't satisfied, how did the company solve your problem? - N/A - though they resolved my own issues that were hardly their concern to worry about. The extra mile!
I am doing a long layaway with them and so far so good. Will report any problems or other things soon as I have my BJD from them. MK
Fantastic shop! What did you order? Unidoll Jace on layaway last year; Dollmore items; Dollheart items. When did you order? Multiple times in '07 How was the communication? Excellent. How easy was it to pay? Very easy. How long did it take to ship? Can't say specifically because I don't recall and most of my orders were preorders, but no length of time that started to bother me. Always faster than expected. Was the quality appropriate for the price, in your opinion? Absolutely yes. Did the item look like the sales pictures? Yes. Were you satisfied with the product? Yes. Dollsandfriends distributes the products of other companies, so I'm really commenting on that: they are fantastic. Kathy and Leo are a great combination of professional and down-to-earth, and every order has been a true pleasure.
Dolls & Friends is a wonderful shop. I've purchased several dolls and outfits and the service was excellent. I've done pre-orders and layaway and had no problems.
Oooh, I love Dolls and Friends! What did you order? Elfdoll Soah on layaway When did you order? November 07. How was the communication? Wonderful! How easy was it to pay? Very easy. How long did it take to ship? The day I completed my payment. Was the quality appropriate for the price, in your opinion? Definitely. Did the item look like the sales pictures? Exactly. Were you satisfied with the product? Yessssss I highly recommend them.
Dolls and Friends are the BEST!! Over the past few years I have purchased clothes, wigs, Serendipity Cumi, and most recenly 3 Dollheart outfits. Kathy, Leo and everyone there are just so warm and genuine. The monthly doll meetups are a delight! Emails, confirmations, Shipping, everything business related, are all fast, responsive and friendly. Their enthusiasm and impeccable taste for all things doll, is amazing!
I ordered a Serendipity Valencia last year on a short layaway, and it was a smooth transaction. I got emails quickly and they very extremely nice! This year for Christmas I got a giftcard to their store from my Mom. I used it later in the day to order a jacket and a pair of hands. The only email I recieved as the automated email saying I had placed an order. A week later on Friday I hadn't heard anything from them and there was no packages for me, so I emailed through the site. I got a quick response that the package had been sent to a different customer with the same last name and that once they got it back they would send it out immediately, and also they did email back on the 26th but apparently it didn't go through. I replied and said OK, but I was dissapointed, and emailed them back about it. Again, I got a quick response, and they apologized again. The next day I got an email saying they got the order back and would post it the following day (Monday 1.7.08). They also emailed on Monday to say it had been mailed out. A couple days after this they offered a wig, a pair of eyes, or a pair of shoes since the order had been sent to the wrong place, I picked a pair of boots that were on sale. Both packages arrived today. Overall, I can say they are the nicest people, very friendly. I'm not sure how they sent it to the wrong person, mistakes happen. I wish they had a way to track things better, maybe online or something. And in the future I'll likely buy from them again, but I'm just putting this out there for buyer reference.
What did you order? Unidoll Feanor on preorder/layaway, Soom Tanned Aren on Layaway When did you order? October 2007, January 2008 How was the communication? Excellent....responses to my emails were fairly quick. How easy was it to pay? Very easy. How long did it take to ship? They took about 2 days to ship on both items. (I finished paying for both near the weekend)...both went out on a Monday Was the quality appropriate for the price, in your opinion? Yes.... Did the item look like the sales pictures? better Were you satisfied with the product? yes The only thing I wish, was that there was a better online system for layaways...Itd be great to know how much is left, how much you've paid and the status of your preorder just by logging in on the website.
What did you order? Unidoll Feanor head on preorder When did you order? I think it was in December '07 or late November '07 (It was preorder, so I had to wait a while) How was the communication? Amazing, responses to my e-mails were always within twenty-four hours, usually within three or four. They were patient with my random questions and everything. How easy was it to pay? Paypal, FTW. Very, very easy to pay. How long did it take to ship? It was sent out the day I paid for shipping, arrived two days later. Was the quality appropriate for the price, in your opinion? Yep! Did the item look like the sales pictures? He looks even better! Were you satisfied with the product? Definitely, he's absolutely amazing and perfect and... I'm not obsessed, really! I would definitely recommend D&F for anyone for anything. They're all super nice, and everything was done quickly. I love these people, give them money.
I have heard lovely things about Dollsandfriends, so I put a Soulkid Miryu on lay away with them. Communication was very friendly and my questions were answered promptly. She was the last Miryu so I asked about the wig and eye colour, which were described as random (always the case with BJD!) Imagine my surprise when they were randomly just exactly what I had hoped for. I expect to pay her off early, but it is wonderful to have the option of taking six months. That is a great luxery. I had bought a doll privately from Jennifer in the Marketplace here on DOA, and she was so great to deal with I thought I should try the shop...and I am very glad I did.
Ive bought a few dolls from Dollsandfriends now and their service has always been wonderful. They have always replied to emails quickly and their layaway service has allowed me to buy dolls I really love. I arranged with them to have a regular amount taken out every two weeks until I have paid off the layaway and they were happy to do this for me. I cant recommend them enough as they have always provided me with a wonder and personal service. Ive never had any problems with their shop and I am sure if I did it would be fixed right away.
I've pre-ordered from them two separate times, once for two of the Chocolate Vampire tinies from I think orientdoll, and another time for a pink "Little Witch" dressed baha. Both times I put a deposit down with Paypal and then paid off the rest when the doll arrived a few months later. I didn't have to use the layaway option either time since it was pre-order and I had the money by the time dolls arrived, but it is a helpful option for people who may need a little more time to pay. Kathy has always been very helpful, great at communicating and fine to work with. I definitely recommend Dolls and Friends
What did you order? Elfdoll Sooah, Large bust with face-up When did you order? Feb 26, 2008 How easy was it to pay? Super Easy with PayPal How long did it take to ship? They Shipped next day and she took only a week to arive Was the quality appropriate for the price, in your opinion? Did the item look like the sales pictures? Were you satisfied with the product? etc. No Complaints~ How was the communication? Amazing! Quick responses to all my questions, they we extreamly helpful!! I cant express how awesome their customer service is!
I have purchased a few things from them and gone to meets/trunk show at the shop- had a great time! Super friendly service- great communication- great sense of humor- items arrived quickly- packed super well- did a lay-away and all went very smoothly- cannot tell you how grateful I am for layaway! Will absolutely purchase from them again- and again- and *sigh* again! QZ
I got my AoD doll from dollsandfriends ^_^ Great site, great communication, lightning speed delivery, its awesome I'm pre-ordering a Ringo from them.
I put a Freya on preorder, with a few extras. (Finally! All my girls will have underwear! ^^;;; ) Will update as things progress...
Out of the 14 BJDs I own, I've gotten 8 of them through Dolls and Friends, nevermind a wig and a pair of eyeglasses. They're courteous, pleasant to deal with, incredibly friendly, and are willing to go the extra mile to make sure you're happy. I've only dealt with Kathy and Jennifer, but if the rest of the people there are as great, it really makes me sorry I can't go to the store in person. In fact, I'm trying to figure out how it would take to get the money together to order another 5 or 6 dolls from them!
What did you order? Necklace * When did you order? March 20, 2008 * How was the communication? Excellent; they notified me when it was shipping out, though I didn't really need to talk to them much aside from that * How easy was it to pay? As easy as any online purchase; extremely * How long did it take to ship? It took less than 4 days! I was so surprised and happy! * Was the quality appropriate for the price, in your opinion? Yes. They didn't overcharge me at all. * Did the item look like the sales pictures? It fit the description, and looked like the picture; better, of course, because pictures never do justice for anything * Were you satisfied with the product? Yes. Very much so. * If you weren't satisfied, how did the company solve your problem? N/A. I highly recommend this site to anyone; they have reasonable prices, and (by my experience) excellent quality goods and speedy shipping. A++++
What did you order? Boots, and Face mask (custom placed!) * When did you order? march and early april? * How was the communication? Excellent! They sold me an item they don't sell on their site. And the shipping is so fast! * How easy was it to pay? Very easy, paypal all the way! * How long did it take to ship? It was here so fast! One of the times i'm not aware, but it almost feels like next day. * Was the quality appropriate for the price, in your opinion? worth every penny. * Did the item look like the sales pictures? Well the boots did, the mask i had to wing it on. * Were you satisfied with the product? Boots yes. Mask was okay, it was slightly small for my bigger boys. But i'm still pleased * If you weren't satisfied, how did the company solve your problem? N/A.
I love Dolls and Friends. Got my Sooah on layaway and they shipped as soon as she was paid for. Bought some wigs, glasses and some dollheart shoes and have a Soom Nion on layaway. Their prices are great and I can't wait to pay off my Nion.
I had a great experience with them - highly recommended. Specific info follows: * What did you order? Unidoll Jace head. * When did you order? 04/28/08 * How was the communication? Fantastic - always within 24 hours - friendly and helpful. * How easy was it to pay? Easy. * How long did it take to ship? I got it within 4 days of ordering. * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? Yes * Were you satisfied with the product? Yes
* What did you order? Elfdoll Black Catsy pre-order * When did you order? April 24, 2008 * How was the communication? Excellent. The follow-up emails were sent within 24 hours, and I was informed when the doll shipped as well. * How easy was it to pay? Very easy, once I got used to their procedure. I paid with Paypal, and it was a bit odd to 'make' the payment on their site, then wait for an invoice in order to actually pay for it. * How long did it take to ship? Shipping was lightning-quick. Once I finished paying for her, which was over Memorial Day weekend, she was shipped out the following Tuesday. * Was the quality appropriate for the price, in your opinion? Yes, definitely. * Did the item look like the sales pictures? Yes. Of course, Dolls and Friends is a re-seller - so this is a bit of a moot question for them. I LOVE the quality of Elfdolls. * Were you satisfied with the product? As I see it, the 'product' Dolls and Friends offers is a large selection of dolls from many companies, excellent and friendly communication and customer service, and quick shipping. So - YES, I am very satisfied, and in fact, have another doll on layaway with them as we speak.
I'm not sure if this helps but I went to the store real time and they where so nice! I payed in cash for Pendragon and left very happy. They helped me pick out a few wigs and included a little swim suit for free!
What did you order? A Doll in Mind Flowne with faceup, plus some pairs of underwear and some stockings and tights. When did you order? Way back in March (did a layaway, plus the DiM dolls take awhile to go out...) How was the communication? Awesome! There were a few odd lapses where it took a few days for a reply, or I'd be getting messages back in five minutes and then it would take five hours, but overall A+. How easy was it to pay? Very easy! Just wish they had a system where I could check the balance instead of having to bug them for it. ^^; How long did it take to ship? Well, there was a mistake with my shipping, and they kind of... Misplaced the box. Didn't arrive in time for my birthday because of that. :/ Oh well. Was the quality appropriate for the price, in your opinion? Well, all of the items that were underwear and the like are incredible! Very, very cheap but wonderful quality. The doll itself, well.... Did the item look like the sales pictures? ....Didn't look a THING like the pictures. Though that was completely a problem with DiM. Were you satisfied with the product? The doll? The doll itself, yes, though the faceup NO. BUT!!!! That was nothing to do with Dolls and Friends. In fact, it made me like them even more! I took pictures of my girl (who not only didn't have the same style as the default pictures, but her faceup was shoddy) and sent them to Dolls and Friends. And you know what? They got me a refund on the faceup! Full refund! I could not be more pleased with them. They really went out of their way to help me and respond quickly.
What did you order? I pre-ordered Dollheart's Splitting outfit for SD/SD13-girls. When did you order? Sometime in the beginning of May. The preorder was one month in advance so I got my items last week. How was the communication? Great, I got answers to my mails a day after I sent them. How easy was it to pay? Very easy, I paid trough Paypal. How long did it take to ship? About 2 and a half week with International Priority Mail. Was the quality appropriate for the price, in your opinion? Very much so, Dollheart's products are always wonderful and incredibly detailed while the price is very reasonble for a full outfit with lots of different parts. Did the item look like the sales pictures? Yes, exactly the same! Were you satisfied with the product? Yes! I love it! And I'll definitely order from Dolls&Friends again.
* What did you order? Dollheart Mixing Tea Set and White Boots * When did you order? June * How was the communication? Excellent! I asked some questions about the boots prior to buying them and they were very quick to respond. They also helped me with shipping. * How easy was it to pay? Very easy * How long did it take to ship? Only a few days * Was the quality appropriate for the price, in your opinion? Very much so! I'm a Dollheart addict now XD * Did the item look like the sales pictures? Yep * Were you satisfied with the product? Very much so I would definitly do business with Dolls and Friends again.
* What did you order? four Fers (group order between friends) * When did you order? at preorder * How was the communication? good, I think one email went into junk, So I resent. * How easy was it to pay? easy * How long did it take to ship? after I resent email & they charged my account, super fast * Was the quality appropriate for the price, in your opinion? yes * Did the item look like the sales pictures? yes * Were you satisfied with the product? Yes, But I would have rather had the dresses wrapped in plastic bags or smething similar. They could have gotten wet and bled. :-( * If you weren't satisfied, how did the company solve your problem? I was satisfied but uneasy about future expensive clothing purchases. I emailed the company and they said they hadn't thought about it. I will buy again, hopefully they will wrap/bag them in the future. .
