Denverdoll Feedback (ALL)

* What did you order?
Secretdoll Binu and 2 Shaggies wigs
* When did you order?
29 Sept. 2010
* How was the communication?
Excellent - after submitting the order I was contacted and alerted to alternate shipping options. Very impressive!
* How easy was it to pay?
Very.
* How long did it take to ship?
Shipped the next day.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes (there's a small discolouration on the doll's headcap which wasn't noted on the sales page, but as it's very minor and hidden by wigs, I don't consider it an issue).
* Were you satisfied with the product?
Totally.
* If you weren't satisfied, how did the company solve your problem?
N/A.
* Would you order from this company again?
I would!

 

* What did you order? two msd Guessdoll outfits
* When did you order? sept 2010
* How was the communication? okay
* How easy was it to pay? easy, but annoying that you can't see shipping cost until after submitting your order
* How long did it take to ship? very fast
* Was the quality appropriate for the price, in your opinion? it was okay
* Did the item look like the sales pictures? the sizing seemed off to me
* Were you satisfied with the product? it was good quality, but the sizing was weird. I bought both outfiots for my AoD Chen, the pants on one was too small for him, but the shirt from the same outfit was big. the jeans on the other outfit are baggy and can come off without unbuttoning, but the shirt fit. Luckily, I had other dolls that it fit.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? yes
* Would you buy this company's products second-hand? if the price was right

 

* What did you order? A Dollfactory Lolo and a GuessDoll Mad for Plaid (Red) Outfit
* When did you order? October 4th
* How was the communication? Very good!
* How easy was it to pay? Very easy! it took paypal a couple days longer to transfer money from my account than they estimated and DenverDoll was very understanding and patient about it!
* How long did it take to ship? my doll and outfit were here within 4 days (i live in the U.S. and they were in stock)
* Was the quality appropriate for the price, in your opinion? The quality is incredible and i'm so happy, everything was fairly inexpensive too!
* Did the item look like the sales pictures? Even better than the pictures!!
* Were you satisfied with the product? Very satisfied!!
* If you weren't satisfied, how did the company solve your problem? No problems
* Would you order from this company again? Planning on doing so in a few weeks!! ^-^
* Would you buy this company's products second-hand? Clothes yes but i dont like buying used dolls from companies

 

* What did you order? A DiMdoll Alpon
* When did you order? 4 months ago (did a 4 month layaway), so I believe around June 28th, 2010
* How was the communication? Excellent, answered all my concerns within 24 hours and were very polite when I had to call them once
* How easy was it to pay? Super simple, they took out the correct amount from my account once a month and sent me an email every time they did so, all I had to do was give them my card info.
* How long did it take to ship? He was scheduled to be shipped at the end of September but as I was going to be away on a trip that weekend I asked them to hold him until the beginning of October which they said they would. A week went by after I returned and I recieved no notice and after emailing them it seems they forgot and shipped him out asap. Just a minor fault and he arrived he 4 days later (2 of which were holiday).
* Was the quality appropriate for the price, in your opinion? Absolutely
* Did the item look like the sales pictures? Minus the face-up, yup! Alpon is a little tricky to see from his default photos but he's a rather handsome little guy
* Were you satisfied with the product? His default wig leaves a bit to be desired, but the doll himself is just gorgeous
* If you weren't satisfied, how did the company solve your problem? I don't believe it to be the fault of DDE but he wasn't packed in his DiM box very well, no cushions or padding though he was bubble-wrapped up nicely. Even so it was obvious he had clattered around a bit during the trip and I'm thankful nothing was broken. In any case I didn't bother DDE about it as I don't think they had any control over it
* Would you order from this company again? Yes! I plan to order a DiM Bellosse head from them in the next couple weeks
* Would you buy this company's products second-hand? Yup

 

* What did you order?
Fairyland Chicline Lishe, Chicline sized outfit, 2 yosd size Leekeworld shoes, silicone wig caps on several different occasions.
* When did you order?
July 2010-August 2010
* How was the communication?
Communication was great.
* How easy was it to pay?
Payment is easy.
* How long did it take to ship?
Within a day or 2 of placing the order.
* Was the quality appropriate for the price, in your opinion?
YES!
* Did the item look like the sales pictures?
Yes to everything except for the chicline outfit but that on fairyland's fault.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes!
* Would you buy this company's products second-hand?
N/A

 

* What did you order?
Celine wig size 8-9
* When did you order?
October 7th
* How was the communication?
Very good, fast responses
* How easy was it to pay?
Extremely
* How long did it take to ship?
Two days! I was surprised that it came
* Was the quality appropriate for the price, in your opinion?
Very. I am in love with the wig
* Did the item look like the sales pictures?
It was styled so that you couldn't tell how...crazy the wig is
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
I had put in a shipping address different then my billing address, but I emailed them right away, they responded right away and fixed it just like that
* Would you order from this company again?
Absolutely
* Would you buy this company's products second-hand?
Probably

 

* What did you order?
12mm glass eyes
* When did you order?
10/15/10
* How was the communication?
excellent
* How easy was it to pay?
very easy
* How long did it take to ship?
not even one day after payment
* Was the quality appropriate for the price, in your opinion?
yes very reasonable and great item
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
Yup
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
if it were the glass eyes in good contidition yeah.

 

* What did you order?
A wig, a dress, a pair of boots, a wig cap, and a pair of eyes
* When did you order?
October 11, 2010
* How was the communication?
Excellent! I received same-day answers to each of my questions.
* How easy was it to pay?
Very easy (PayPal)
* How long did it take to ship?
Shipped the same day of the order!
* Was the quality appropriate for the price, in your opinion?
Absolutely!
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Highly satisfied.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Absolutely!
* Would you buy this company's products second-hand?
N/A

 

* What did you order? Fairyland Puki shoes; Shaggies wig
* When did you order? October 19, 2010
* How was the communication? Excellent. Wendy is great!
* How easy was it to pay? Super-simple with credit card
* How long did it take to ship? Delivered Oct. 21
* Was the quality appropriate for the price, in your opinion? Excellent
* Did the item look like the sales pictures? Yes, exactly
* Were you satisfied with the product? Very much so
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Most assuredly
* Would you buy this company's products second-hand? Yes

 

* What did you order? Fairyland NS Pukifee Pongpong; basic version with default face-up. No sleeping plate.

* When did you order? August 17, 2010.

* How was the communication? DDE typically replied within 24 hours of my emails, which I really appreciate.

* How easy was it to pay? Extremely easy with Paypal.

* How long did it take to ship? Over 10 weeks.

* Was the quality appropriate for the price, in your opinion? Yes.

* Did the item look like the sales pictures? He's even cuter, if that's possible!

* Were you satisfied with the product? Very much so.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? In-stock dolls and items? Yes. However I do not wish to pre-order through them again unless they offer an exclusive sculpt or I absolutely need their layaway (which really is a fantastic service). To me, saving $10 on shipping is not worth the extra wait so I'll most likely pre-order direct.

* Would you buy this company's products second-hand? I did not order DDE products, but a Fairyland doll. I would buy a FL doll second-hand if the price, condition, etc. was right.

 

* What did you order? leekeworld wig and later, a wig cap
* When did you order? 8 october
* How was the communication? wonderful!
* How easy was it to pay? very easy, i used paypal
* How long did it take to ship? it either shipped day of, or next day, something like that-- and arrived very shortly after that
* Was the quality appropriate for the price, in your opinion? very
* Did the item look like the sales pictures? yup
* Were you satisfied with the product? it was the wrong size!
* If you weren't satisfied, how did the company solve your problem? i emailed them-- compared to another wig i had bought, this wig seemed too big-- but since the doll i had gotten the wig for hadn't arrived yet i of course wanted to wait before exchanging it. however by the time my girl would arrive, it would be just outside DDE's 15-day return window. i got a reply saying that it would be perfectly fine to exchange the wig if i needed too ^_^ turned out the wig was indeed too big so i followed return procedures, and also asked them to add a wig cap to my order when they sent the new wig back. everything went perfectly, and the customer service was absolutely wonderful!
* Would you order from this company again? definitely
* Would you buy this company's products second-hand? sure

 

* What did you order? A Bobobie Espree in white skin with face up, dollzone boots and a leeke wig.
* When did you order? September 4th. I put her on a 3 month layaway
* How was the communication? Great!! I had a few questions which they answered really fast. I also needed to change the day of the last payment, but hold the shipping of the order for a few days. They did this with no problem.
* How easy was it to pay? Easy with paypal
* How long did it take to ship? 2 days
* Was the quality appropriate for the price, in your opinion? Yes, she's really pretty. The only thing is a few shinny marks on her arms. But they're hardly noticeable so I don't really care.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes very much so!! Although when she arrive she had her hands on the wrong arms o.O
* If you weren't satisfied, how did the company solve your problem? N/A I fixed it easily myself.
* Would you order from this company again? Yes, I have plans to in the future.
* Would you buy this company's products second-hand? I don't really like second-hand stuff . . so probably no.

 

* What did you order? Dollzone carrying bag, large, and a Shaggie 8/9 wig in "snow" (that they actually did not have in stock).
* When did you order? 10/25/10
* How was the communication? Fast and friendly. They told me immediately that the Shaggie wig was not in stock and offered to completely cancel my purchase or just send out the bag. I chose to have just the bag sent.
* How easy was it to pay? Very easy, paid through their site with my credit card.
* How long did it take to ship? They shipped it next day and I received it the day after.
* Was the quality appropriate for the price, in your opinion? Yes it was, it's an excellent bag, though I will need to put some sort of liner in it to keep it from bending.
* Did the item look like the sales pictures? Yes, even better, actually! The picture doesn't completely do it justice.
* Were you satisfied with the product? Yes, absolutely.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely! In fact my DZ Wing 2 is coming from them once he is completed and my layaway is settled.
* Would you buy this company's products second-hand? Yes I would.

 

POSITIVE+
* What did you order? FL Pukifee Icis NS with faceup, no sleep plate
* When did you order? Ordered 6/4/10, shipping notice 7/8/10
* How was the communication? Excellent
* How easy was it to pay? Invoiced immediately, paid with Paypal
* How long did it take to ship? One month (they had a cancellation for an Icis)
* Was the quality appropriate for the price, in your opinion? Yes, standard FL pricing
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes, most definitely
* Would you buy this company's products second-hand? Yes

NEGATIVE-
* What did you order? FL Pukifee Flora NS with faceup, no sleep plate
* When did you order? Ordered 9/3/10
--DDE forgot to order 9/3/10 doll batch until 9/18/10
--FL didn't process until 9/25/10 because of a holiday
* How was the communication? Non-existent
--Poor, did not notify customers of their mistake or of the order delay(s). We only found out by asking Fairyland directly.
--There was also no mention on Fairyland DDE order page that there would be additional delay because it was an "event" period.
--No mention of week's delay due to "standard Fairyland annual holiday"
* How easy was it to pay? Deposit paid 9/4/10, paid in full 11/4/10
* How long did it take to ship? Shipped 12/10/10 from DDE (working day 69)
* Was the quality appropriate for the price, in your opinion? Yes, standard FL pricing
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? DDE couldn't have cared less. Didn't even apologize.
* Would you order from this company again? No.
* Would you buy this company's products second-hand? I will be ordering directly from FL, through Featherfall, or MP only.

Additional mention:
Fairyland was extremely helpful and forthcoming to us and made special effort to communicate & finish the order quickly.
Fairyland checked on specific dolls, replied to every inquiry, and kept us updated on what they were shipping to DDE.
Denver Doll was non-communicative the entire wait. On 11/4 they said the order "would be here soon" when I asked them.
I never even received an email or acknowledgement of $200 Paypal payment sent to DDE on 11/4.

 

* What did you order?
A blank DiM Bellose head, a pink Leeke wig and striped Dollheart stockings

* When did you order?
10/18/10

* How was the communication?
Prompt as usual, they sent me an invoice both via email and snail mail for my first payment and I also recieved a second email once he was shipped

* How easy was it to pay?
Simple, just used my debit card

* How long did it take to ship?
My package was shipped on 11/6 and arrived to be 11/8-just two days and one of those days was a Sunday!

* Was the quality appropriate for the price, in your opinion?
Yup

* Did the item look like the sales pictures?
I had thought the socks would be longer and the wig looks to be veeery styled differently as shown by the photo ( as in almost a completely different cut wig ), but I'm still pleased with both as I plan to cut the wig anyway and the DiM Bellose head is just beautiful

* Were you satisfied with the product?
Very much so

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely! I hope to do a 4 month layaway with the for my DiM Kassia sometime next year

* Would you buy this company's products second-hand?
Perhaps

 

* What did you order?
Guessdoll MSD sized Dark Shadow Girl Outfit

* When did you order?
11/05/10

* How was the communication?
Prompt and very pleasant. Kaley is awesome!

* How easy was it to pay?
Simple, Paypal!

* How long did it take to ship?
My package was shipped on 11/6 and arrived to be 11/8-just two days and one of those days was a Sunday! Ironically enough, the outfit and Uzi came home at the same time!!

* Was the quality appropriate for the price, in your opinion?
Yes!!

* Did the item look like the sales pictures?
The socks need to be resewed for better fit, but it's identical to the sales pictures online.

* Were you satisfied with the product?
Very much so, but the set is supposed to have underwear. Mine didn't. I sent an email today about that, but as of yet, no response.

* If you weren't satisfied, how did the company solve your problem?
N/A (i'll update this later!)

* Would you order from this company again?
Absolutely! I like this company a lot, so ordering again won't be an issue anymore for this newbie.

* Would you buy this company's products second-hand?
Depends solely on the item in question.

 

* What did you order?
Fairyland Minifee Chloe Amethyst fullset
* When did you order?
August 2010
* How was the communication?
Great. I emailed them right after my order with questions and they answered right away and made sure my order was what I wanted.They also emailed me the invoices and responded to questions usually the next day. They also let me know when my package was shipped.
* How easy was it to pay?
4 month layaway was wonderful. It made the price manageable. They sent me a Paypal invoice every month and it was super easy.
* How long did it take to ship?
Fairyland shipped it to DDE November 10th, I got a notice from DDE they were shipping it on the 13th, and it arrived to me on the 15th.
* Was the quality appropriate for the price, in your opinion?
I can easily say YES! I was blown away by the detail.
* Did the item look like the sales pictures?
Absolutely. It was also so much more detailed than even the pictures showed.
* Were you satisfied with the product?
I was completely satisfied. It was above and beyond what I was expecting.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely!
* Would you buy this company's products second-hand?
Fairyland, absolutely...

 

* What did you order?
Fairyland Littlefee Ante without makeup, #5 hands, #7 hands on depost

* When did you order?
2010 August 26

* How was the communication?
Communication from DDE have always been timely and courteous. However, because I added the hands days after ordering Ante, I never did get an updated invoice listing the complete order. After the order was ready to ship and I was invoiced for the full payment minus the deposit, the invoice did not contain detail of exactly how much shipping was which is very confusing to me.

* How easy was it to pay?
Very easy via Paypal

* How long did it take to ship?
My doll and #7 hands were shipped on Nov 12. The #5 hands were not in the same batch of order and will be mailed to me later on.

* Was the quality appropriate for the price, in your opinion?
Totally! Fairyland is definitely one of the best bjd makers out there!

* Did the item look like the sales pictures?
Yes! Her joint system is lovely and she poses like a dream!

* Were you satisfied with the product?
Very much so! The doll is flawless and stringed at an ideal tension.

* If you weren't satisfied, how did the company solve your problem?
There was a typo in the Paypal invoice marking #5 hands as #3, they quickly replied and assured me that it was only a typo.

* Would you order from this company again?
Very tempted to order again right now!

* Would you buy this company's products second-hand?
N/A

 

* What did you order?
I ordered A Fairyland Chloe Amethyst fullset with the sleeping head with a face-up, and two extra pairs of hands.

* When did you order?
I ordered on 19 August, 2010

* How was the communication?
Absolutely wonderful! A day after placing my order, I made a call to make sure that it went through (since I was having e-mail problems). The lady I spoke with was so kind, and helpful. I also placed the order for the extra hands at this time. Originally I'd only placed a deposit on the order, but decided to pay the remainder of what I owed early. The response and transaction went very smoothly!

* How easy was it to pay?
Paypal! Can't get easier!

* How long did it take to ship?
I paid for two day shipping. She shipped on the 13th and arrived the 15th, despite the weekend. Then again, I live really close to a major airport, haha. Either way, shipping was as requested!!

* Was the quality appropriate for the price, in your opinion?
Oh absolutely! I adore this doll!

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Oh definitely! This doll is so lovely! I am so happy that she is here.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
This is actually my second time ordering a doll from Denver Doll. I am so glad that they offer the deposit option since I would have not been able to afford this doll otherwise.

* Would you buy this company's products second-hand?
N/A

 

* What did you order?
2 Dollzone wigs, Leekworld eye putty and silicone wigcap
* When did you order?
11/12
* How was the communication?
Great
* How easy was it to pay?
extremely
* How long did it take to ship?
Less then one day
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, and im planning to soon
* Would you buy this company's products second-hand? N/A

 

I purchased a B&G Honey Girl from Denver Doll and I also ordered other merchandise. I got an email response letting me know that they got my order. My final layaway payment was due on November 5, 2010 and I truly believe that if I had not called Denver Doll directly I would not have known that they did not have my girl. They were all set to take the last payment w/o telling me that very important piece of information and now I have heard nothing from them at all. I know there policies and procedures, however I feel at this point they have breached the contract that I made with them and I want a refund for my purchase. I was so excited to be getting my first doll, they had 4 months to get her in and they didn't. I know that other people have had trouble as well as success with Denver Doll, but before I purchase anything from them in the future (if I do and that is a BIG if) I will call and make sure the item is in stock before I purchase it. I hope to hear from them soon! I requested from them to ship my accessories and they had the nerve to state they would with charging me $5.50 shipping. Hey, I am not the one who breached the contract, they did.

 

* What did you order?
Bobobie Weylin
* When did you order?
08/08
* How was the communication? So far so good
* How easy was it to pay? PRetty easy...when I told them my paypal wasn't working they let me pay by debit over the phone.
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Perhaps
* Would you buy this company's products second-hand? N/A

Ok so I am waiting to hear back from DDE as I have recently discovered that I missed my third payment last month which I could have sworn I had paid... I was actually checking to see if they had sent me a bill for November yet. Alot has been going on with me, got married on 10/10, then honeymoon and now moving. But I did remember paying, perhaps it didn't go through as I had thought. However, their communication has been lax, sending me a reminder to the wrong email, not the one I had supplied at purchase but the one used for paypal (I am stuck w/ the paypal email and can't change it, and it recieves so much junk mail). ANd they have already closed their payment request about 6 days ago so I am hoping I am not out the $100. I just know I will NEVER do layaway again...as for dealing with DDE, they do state this can happen on their site but I'm hoping they take in consideration everything. I wish they would try by phone or snail mail. It just seems kinda odd to have to "forfit" my money at this point as I'm willing to make the last two payments together today. And this was to be my first BJD...I have clothes, wig and accesories for him that I'm afraid will have to be resold. I can't justify getting another doll when I will be jobless come christmas after I have moved.


Update: I called them first thing this monrning and after a little blame exchange they told me they could send me the same make of doll with a different skin color (or another Bobobie) so I am reasonably happy....I'm just glad to get something, hopefully it gets here before we move next weekend. The person I spoke with (shannon) was very helpful although a bit annoyed. They have the right, I can be a bit forgetful when stressed out.

 

EXTREMELY POSITIVE
I have been ordering, buying and putting items away at DDE for almost six years now. I might be a little biased since I live like 10 minutes away from DDE, but every time and I mean EVERY TIME and wether its a doll, wig, shoes, eyes in stock, or something that an order needs to be placed, I have always been served in a speedy, professional time. I've gotten all emails, calls, or FB messages that either my orders have been placed, or in stock and read to be picked up. I have purchased numerous amounts of dolls, from them, shoes, eyes, wigs, and clothing throughout the years and have been extremely satisfied every single time. I've always been able to get them on the phone, or they have emailed me back on the same day, if not hours after. DDE is the best company I know of to deal with ABJD's in the United States. Thank you ladies of DDE, you have made this hobby so much easier and so fun knowing how well you take care of your customers

 

LOVE YOU!!!

* What did you order? I've ordered lots of things, most recently I ordered some shoes.
* When did you order? Today November 20, 2010
* How was the communication? Communication has always been great. A while back I ordered something that was not in stock and they called straight away to get it sorted out.
* How easy was it to pay? Very easy to pay!
* How long did it take to ship? The new order I placed just today was shipped only a few hours after I placed the order!
* Was the quality appropriate for the price, in your opinion? Yes, always.
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? Never had a problem.
* Would you order from this company again? Oh yes, definitely!
* Would you buy this company's products second-hand? I'm sure I would if I knew they were well taken care of by the first owner.

 

* What did you order?
Fairyland Ante, a couple of Fairyland Puki Pukis, Bobobie Mai, a couple of large DZ guys, I think my Lilica came from there...tons of wigs and shoes.
* When did you order?
I've been buying from DDE for quite a few years now.
* How was the communication?
Very good. I find them very pleasant to deal with, both via email and the itimes I've been to the store.
* How easy was it to pay?
Easy
* How long did it take to ship?
Some things ship right away if they're in stock, dolls can take longer but they do seem to ship as soon as they receive them. Of course it's always an agonizing wait for Fairlyand but that's because the company is behind, not because DDE is.
* Was the quality appropriate for the price, in your opinion?
Their prices are good, especially considering you don't pay the EMS shipping from Asia, and the laway policy is great. I couldn't buy al ot of my stuff without layaway.
* Did the item look like the sales pictures?
Usually they look better.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely.
* Would you buy this company's products second-hand?
N/A

 

* What did you order?
Wigs, MSD boots, eyes.
* When did you order?
November 2010
* How was the communication?
The DDE ladies have always been a pleasure to deal with.
* How easy was it to pay?
Very easy.
* How long did it take to ship?
Picked up in store.
* Was the quality appropriate for the price, in your opinion?
Definitely!
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Very much so.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
I'm a long-time repeat customer, so yes!
* Would you buy this company's products second-hand?
N/A

 

* What did you order?:
Impldoll Aimee, Cyril and Harley

* When did you order?:
Oct. 9th

* How was the communication?
Great communication, answered all my questions super fast, extremely friendly!

* How easy was it to pay?
very easy, paypal

* How long did it take to ship?
ordered from impl then shipped to me so it took about 7 weeks

* Was the quality appropriate for the price, in your opinion?:
Even better!!

* Did the item look like the sales pictures?:
even better I think

* Were you satisfied with the product? :
Extremely

* Would you order from this company again?:
Definitely

* Would you buy this company's products second-hand?:
probably but I'd prefer to order from DDE

 

What did you order?
I ordered a Leekeworld Wig, Gita style in sakura, a pair of green eyes, and the msd pirate boots

* When did you order?

I ordered around the 12th of November

* How was the communication?
It was okay for the most part. I did find their email confusing: they sent me a confirmation email telling me a package totalling $35 with shipping was sent. I contacted them wondering if they'd sent two packages since my order totaled $55 with shipping, but they didn't get it. I just double checked my invoice when the items got here to find out what was going on for sure.

* How easy was it to pay?
Extremely easy, but I was nervous leaving it open waiting on a shipping cost.

* How long did it take to ship?
They shipped it out the next day and I got it the following Tuesday I think. It wasn't long.

* Was the quality appropriate for the price, in your opinion?
Absolutely. I wish they'd take more time to put measurements on their site, but everything was good.

* Did the item look like the sales pictures?
Yes absolutely.

* Were you satisfied with the product?
yes

* If you weren't satisfied, how did the company solve your problem?
I was satisfied.

* Would you order from this company again?
Definitely

* Would you buy this company's products second-hand?
Yeah

 

* What did you order?
DiM Flowne and a couple of silicone wig caps

* When did you order?
Flowne was at the end of August and the wig caps were early November

* How was the communication?
Excellent, best I have seen so far. Especially when I contacted them about combining two completely separate orders that was even paid by two separate people. There was also quick replies through email.

* How easy was it to pay? Easy

* How long did it take to ship?
It must have been shipped out quickly after arriving form DiM. When given a hopeful ETA it was well within that time frame.

* Was the quality appropriate for the price, in your opinion?
The doll is out of the question, but the silicone caps are amazing and well worth the price.

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product?
In all aspects I am satisfied the doll was in perfect shape and shipped very well.

* If you weren't satisfied, how did the company solve your problem?
Had no problems, but if I did I would assume they would be able to handle it perfectly.

* Would you order from this company again?
Definitely, and I am going to try to order from them before anywhere else.

* Would you buy this company's products second-hand?
Since DDE is a dealer I don't think it really matters.

 

* What did you order?
Impldoll GS Aimee, Impldoll GS Cyril, Impldoll NS Harley girl doll n style black punk outfit and monique wig

* When did you order?
9/17/10

* How was the communication?
okay I guess although they kept giving me the same cookie cutter answers and blaming others

* How easy was it to pay?
Simple, just used my debit card

* How long did it take to ship?
well part 1 of my order shipped 11/24/10 still waiting on my Harley

* Was the quality appropriate for the price, in your opinion?
Yup

* Did the item look like the sales pictures?
yes but the outfit I was not impressed with the material that was used but that's not there fault

* Were you satisfied with the product?
the dolls and wig yes outfit no

* If you weren't satisfied, how did the company solve your problem?
not even going to try

* Would you order from this company again?
don't know yet since they keep messing up peoples orders and keep telling the same thing about my Harley they said it would be just two weeks over a month ago not impressed

* Would you buy this company's products second-hand?
Perhaps

 

* What did you order? Souldoll Chiron in NS
* When did you order? November 2010
* How was the communication? Fantastic!
* How easy was it to pay? Very easy! Spoke with them on phone pd with ccard
* How long did it take to ship? 3 days!
* Was the quality appropriate for the price, in your opinion? Absolutely!
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? I have never ever had any probs with DDE!
* Would you order from this company again? Yes!
* Would you buy this company's products second-hand? YES!
I love DDE they are always helpful, friendly and fast to ship!

 

* What did you order? A MNF A-Line Body with Small Bust and Model Legs
* When did you order? September 13th or so, the order was placed on September 18th.
* How was the communication? Awesome! They put up with my impatience wonderfully!
* How easy was it to pay? Paypal rocks!
* How long did it take to ship? DDE Recieved my girl on the 27th and mailed her out on the 27th. (Which is a Saturday.) I received my girl on the 29th. (Monday!)
* Was the quality appropriate for the price, in your opinion? Of course! If we're talking about DDE, then their shipping price is fabulous especially when it only took ONE postal day for me to receive my package despite only paying for standard shipping. If we're talking about Fairyland's products then of course as well. When you look at the price on Fairyland's MSDs in comparison to other MSDs, it seems like they are super expensive... but that price is certainly for a reason! I've never had or played with a doll that posed better than a Fairyland doll and this A-Line body is just added proof. She poses so much better than she did with the B-Line body that I believe that this new body was worth every single penny!
* Did the item look like the sales pictures? Yes it does!
* Were you satisfied with the product? Indeed I am.
* If you weren't satisfied, how did the company solve your problem? I thought I had forgotten to pick which event item I wanted, so I emailed them saying I'd prefer the puki hook over the pukifee hands, but they told me that I would be getting both. Which wasn't a problem with them so much as me being a dork. >.>
* Would you order from this company again? Yes!
* Would you buy this company's products second-hand? Well, since DDE is a dealer I must say that I WOULD buy Fairyland's products second hand... if I got a great deal on a product that was in suitable quality. But since DDE gets rid of that nasty expensive shipping, I'd say that I'd rather buy new from DDE than used from the Marketplace. Probably because I'm okay with paying a little extra to go with new product from a company I trust.

 

* What did you order?
A Light-Tan ResinSoul Song.
* When did you order?
11/29/2010
* How was the communication?
Excellent. On average, they responded to my emails within an hour. Twice they responded within two minutes, no joke.
* How easy was it to pay?
Fairly easy. After making the first payment, I just emailed them saying "You may deduct another payment now."
* How long did it take to ship?
48 hours. Sent Monday afternoon, arrived Wednesday.
* Was the quality appropriate for the price, in your opinion?
Very much so.
* Did the item look like the sales pictures?
Exactly like it. I had requested a photo of a light tan Song in particular, and they sent me the one that they had photographed.
* Were you satisfied with the product?
Yes. My only complaint would be that his hands weren't wrapped, so he lightly scratched himself in a couple of places during shipping/storage.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
From DenverDoll? No, but simply because they are a dealer. Second-hand ResinSoul? Possibly. I'm not big on second-hand, but it really depends on the moment.

 

* What did you order? A set of 12mm Pacific Blue glass eyes.
* When did you order? 11/30/2010
* How was the communication?N/A
* How easy was it to pay? Very easy through Paypal.
* How long did it take to ship? 48 hours. Sent on Thursday and arrived on Saturday.
* Was the quality appropriate for the price, in your opinion? Yes, the eyes are lovely!
* Did the item look like the sales pictures? Not exactly, but close enough. The glass eyes are supposed to be handmade, so there obviously will be variation between pairs.
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely!
* Would you buy this company's products second-hand? I generally don't buy things second-hand to begin with, so no.

 

* What did you order? DollZone Cherry in tan resin
* When did you order? September 30
* How was the communication? Excellent! I'd sent an e-mail to them asking if they offered a small bust option on the dolls since I saw the option on FF's site and not theirs. They got back to me right away and said that if I specified it when I ordered, I could get it. They also let me know right away when Cherry had arrived in their store.
* How easy was it to pay? Very easy, with PayPal!
* How long did it take to ship? I'd originally wanted to pick her up in store, but decided to have her shipped instead. Once I let them know, they gave me the option to pay for shipping (at a discounted rate after a tax credit), and they shipped her out the same day I paid for shipping!
* Was the quality appropriate for the price, in your opinion? Absolutely!
* Did the item look like the sales pictures? Even better!
* Were you satisfied with the product? Oh yes!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes!
* Would you buy this company's products second-hand? N/A since DDE is a deputy of sorts, but as far as DZ goes, yes.

 

* What did you order? Bobobie Apollo
* When did you order? 12/9
* How was the communication? Excellent I was informed every step of the way.
* How easy was it to pay? Quite
* How long did it take to ship? Less than a week. He was in stock.
* Was the quality appropriate for the price, in your opinion? Extremely. Especially where shipping was so cheap!
* Did the item look like the sales pictures? Much better actually.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? No issues actually.
* Would you order from this company again?Absolutely!
* Would you buy this company's products second-hand? N/A

 

* What did you order?
Fullset Dollzone Hong and Dollzone Jointed Claw Hands

* When did you order?
Oct. 7

* How was the communication?
Very good. They answered all of my questions very promptly.

* How easy was it to pay?
Very easy. I paid with credit card.

* How long did it take to ship?
Production was approximately 60 days or so (give or take, since they have to meet a quota before putting in the order to Dollzone), but it took only a few days to ship from DDE to here (arrived Dec. 10).

* Was the quality appropriate for the price, in your opinion?
Most definitely! I knew the doll itself would be quality, having seen two Dollzone dolls IRL. I was not expecting the clothes and boots to be so well put together. I was deeply impressed. And the claw hands are simply fascinating and lovely.

* Did the item look like the sales pictures?
To my surprise, yes they did. I was expecting discrepancies due to being made to order - nothing big or anything to complain about. However, I was surprised to see that everything looked almost exactly like the sale pictures.

* Were you satisfied with the product?
Most definitely.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes! I prefer to order through DDE whenever possible. It makes the whole doll-buying experience that much simpler.

* Would you buy this company's products second-hand?
N/A as they are a proxy/middleman company.

 

* What did you order?
Fairyland Pukifee Luna as Alice Fullset plus sleeping face w/o face-up (NS)

* When did you order?
Dec. 16

* How was the communication?
It was very fast, I was getting responses every half hour to hour for my questions.

* How easy was it to pay?
Very easy, I paid through Paypal.

* How long did it take to ship?
The item was shipped out Dec. 17 and arrived Dec. 20 (so 3 days from when it was shipped and one business day to ship).

* Was the quality appropriate for the price, in your opinion?
The quality was very good for the price.

* Did the item look like the sales pictures?
Yes, exactly!

* Were you satisfied with the product?
The wig was too tight/small. Also the lady thought that Luna had a face-up on the sleeping face, but it turns out she didn't.

* If you weren't satisfied, how did the company solve your problem?
I don't really think the wig DDE's fault, it was how it was made. As for the face-up on the sleeping face, the mistake was quickly realized and I was refunded the amount before the doll even shipped out. DDE even offered to cancel the order and refund all the money, since the sleeping face was without face-up.

* Would you order from this company again?
Yes, they have a quick response and shipping time!

* Would you buy this company's products second-hand?
Sure, I don't see why not.Though they are a go between, so these are not really their products.

 

I want to leave one last hurrah for the fine ladies at DDE, before the year is out. I have on order with them a body for my recently-acquired Impldoll Miguel head and hand (he'll be on a plain guy's body) -- but the more important part of the transaction for me was that they made it possible for me to get a Harley tiny as a gift for a friend. They got it to me in epic time, allowing me to get it mailed out well in time for Christmas.

Thanks to everyone in Denver for the umpty-hundredth time!

 

* What did you order? LeekeWorld Sandy 6/7 wig in Misty Brown, Gracefaerie patterns #27 and #45, dark brown Innocent eyelashes
* When did you order? December 8, paid December 9
* How was the communication? Awesome, I was having payment issues and they did their best and were very nice, even though they didn't know the problem (but I figured it out, see below)
* How easy was it to pay? A little frustrating, but only on my end because the browser I used was messing up Paypal when they sent their invoice. I used a different browser and it went through with no problems. I also used a Vanilla Visa gift card via Paypal, I was worried it wouldn't work but it seems to be okay. So nothing that went wrong was their fault whatsoever.
* How long did it take to ship? It was shipped December 10 via USPS Priority Mail, arrived December 15. The tracking number was never updated after it left Denver, but that is the fault of USPS and they do that sometimes. Didn't really bother me since I'm used to that happening with them.
* Was the quality appropriate for the price, in your opinion? Definitely! The LeekeWorld wig is especially lovely. Or rather it was, until the wig started to come apart recently.
* Did the item look like the sales pictures? Yep!
* Were you satisfied with the product? Very much so! Until the wig issue.
* If you weren't satisfied, how did the company solve your problem? I sent them an email about the wig, but it's probably outside the return window. They got back to me and said to try combing it out some to see if it gets the volume back, if not then they offered to replace it if they had another one. I worked on it some and now I'm satisfied with it, but I am glad they offered to replace it.
* Would you order from this company again? Definitely. I was actually worried about ordering from them at first (I always am when ordering online from a new place), but I feel very good about them now. Even though I am having an issue, it isn't their fault. So I will order from them again gladly. They have also been very nice and helpful about my problem.
* Would you buy this company's products second-hand? They don't really make anything specific, but if they did, probably.

 

* What did you order? Fullset Fairyland Puki Cupid3
* When did you order? 30th Aug 2010 arrived 23rd Dec 2010
* How was the communication? Great they answered all my emails!
* How easy was it to pay? Very easy by paypal
* How long did it take to ship? Was shipped wiv EMS with insurance on 16th Dec 2010
* Was the quality appropriate for the price, in your opinion? Always!
* Did the item look like the sales pictures? Yussles!
* Were you satisfied with the product? Very much so!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? This is my 3rd time ordering a dollf rom them, so yes.
* Would you buy this company's products second-hand? They don't really have their own stuff as they are a dealer

 

* What did you order? 5StarDoll TongTong Male, Two steampunk eyes, one Shaggies wig in white.
* When did you order? Dec. 10th
* How was the communication? Great. They e-mailed me to let me know the eyes ordered were out of stock and to see if any other's would work.
* How easy was it to pay? Super simple, used my debit card.
* How long did it take to ship? Shipped the 14th
* Was the quality appropriate for the price, in your opinion? He was a gift for someone and she seems to be extremely pleased with him. So I'd say yes.
* Did the item look like the sales pictures? Looks even better from what I've seen.
* Were you satisfied with the product? I did have a bit of a head scratch as I ordered a normal skin and she received a Tan. But since she loves him with the tan, and I wasn't charged extra, I'm not raising a stink about it.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? yes but I would be wary of weather or not they'd send the right skin tone.
* Would you buy this company's products second-hand? N/A

 

* What did you order? A Doll Factory special conie Pegacorn
* When did you order? Nov. 11 , 2010
* How was the communication? Excellent and very helpful ,accurate and honest
* How easy was it to pay? very easy , just used Paypal
* How long did it take to ship? It took about 8 weeks , he just shipped Dec. 23rd
* Was the quality appropriate for the price, in your opinion? I think so . The faceup/body detailing is beautiful and the color resin is even and pretty
* Did the item look like the sales pictures? yes it did except mine came out prettier in my opinion .
* Were you satisfied with the product? Yes very much
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? I definitely would . They had great communication and once the doll came in she was shipped and packed and on her way quickly and safely .
* Would you buy this company's products second-hand? If I found what I was looking for I would

 

What did you order?
Doll Heart MSD Clothing. Steampunk Noah set

When did you order?
January 5th

How was the communication?
Fabulous. They let me know when they got my payment, and when the item was in stock, and when they would charge my card.

How easy was it to pay?
Very, I used paypal

How long did it take to ship?
A little over a week!

Was the quality appropriate for the price, in your opinion?
Absolutely, I got the company price without the nasty shipping charge!!

Did the item look like the sales pictures?
Yes, exactly.

Were you satisfied with the product?
It was MORE then I was expecting. So very perfect.

I plan on ordering all of my BJD's and accessories from here if possible from here on out! They have me hooked!! Thanks, DD!
​

 

What did you order?
Dollzone LE Asura

When did you order?
September 11, 2010

How was the communication?
Excellent. They were really accommodating when it came to my layaway plan.

How easy was it to pay?
Very easy with paypal.

How long did it take to ship?
About 3 months from Dollzone, but only 5 days from DDE.

Was the quality appropriate for the price, in your opinion?
Yes it was.

Did the item look like the sales pictures?
Yes, he did. But I personally think he looks even better.

Were you satisfied with the product?
Very much so.

Would you order from this company again?
In a heartbeat.

 

* What did you order? Fairyland pukipuki Pukisha (Beautiful White, with faceup, no sleeping faceplate), Fairyland pukipuki cat parts (Beautiful White)
* When did you order? January 18
* How was the communication? Great, I had a question before I placed my order and they answered it promptly and nicely. ^_^
* How easy was it to pay? Very easy, I used Paypal.
* How long did it take to ship? Shipped January 18 (they were both in stock), arrived January 20
* Was the quality appropriate for the price, in your opinion? Definitely!
* Did the item look like the sales pictures? Yep!
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I plan on it!
* Would you buy this company's products second-hand? They are a dealer so they don't really have their own stuff, but if they did I would definitely consider it.

 

* What did you order? Leekworld 7/8 Wendy wig
* When did you order? Jan 7
* How was the communication? Not neeed
* How easy was it to pay? easy through paypal with no problems
* How long did it take to ship? Shipped next day
* Was the quality appropriate for the price, in your opinion? great price for the item
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Most definatly
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Certainly
* Would you buy this company's products second-hand? N/A

 

Forgot to add this.

* What did you order? Doll heart Black Heeled shoes, Monet Sky 16mm x2, Golden Bear 16mm, Josie 8/9 Eve Cream, 16mm Ash Brown
* When did you order? December 1, 2010
* How was the communication? Excellent. They got back to me the next day about something being out of stock. I was able to swap a pair of glass eyes that were out of stock for a pair that were in stock. ^^
* How easy was it to pay? Pay pal, can't get easier.
* How long did it take to ship? One day. ;D December 2, 2010
* Was the quality appropriate for the price, in your opinion? The shoes and wig were in perfect condition and the eyes were outstanding quality.
* Did the item look like the sales pictures? Yes, however the honey bear eyes turned out to be more of a dark brown than a gold which was exactly what I wanted!
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? N/A

Edit: Apparently I forgot to do another... Distraction at it's best.

* What did you order? Doll heart Pink Flutter
* When did you order? October 10, 2010 (hehe 10/10/10)
* How was the communication? Excellent, prompt emails.
* How easy was it to pay? Credit (My husband bought it for me)
* How long did it take to ship? One day. ;D October 11, 2010
* Was the quality appropriate for the price, in your opinion? It's doll heart, need I say more? ^^
* Did the item look like the sales pictures? Yes. I did however change the hook-eye for a button snap on the back of her skirt because it kept falling off even just sitting still it came undone, which is weird! O_o
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? N/A

 

*What did you order? Resinsoul Mei, and Resinsoul Bei

* When did you order? sometime in either late 2008, or early 2009

* How was the communication? pretty good.

* How easy was it to pay? easy

* How long did it take to ship? about two months I think. One of the dolls had been a preorder.

* Was the quality appropriate for the price, in your opinion? yeah

* Did the item look like the sales pictures? Pretty much.

* Were you satisfied with the product? I was satisfied with the dolls, but not the way they were shipped. Bei was pretty much just taped to the top of Mei’s box, with only her plush bag to protect her. My Mom ,sister, and I all gasped in horror when we found it on our door step. Luckily they were both fine. Still it’s left me quite mad.

* If you weren't satisfied, how did the company solve your problem? Sense they weren't broken I never complained.

* Would you order from this company again? despite how mad I still am at them I have, and I probably will again. every other time I've dealt with them was fine.

 

* What did you order? Dollheart boots (later found to be out of stock, replaced in order with Leekworld 8/9 wig), eye putty, wig cap, SD stockings
* When did you order? Dec. 20
* How was the communication? Very nice! I received an email letting me know the boots were out of stock which got stuck in my junk mail. When I found it and replied, I received a reply back within the hour to process the changes.
* How easy was it to pay? easy with credit card
* How long did it take to ship? shipped the day we finalized the order
* Was the quality appropriate for the price, in your opinion? definitely. the wig is awesome and the stockings are so cute
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? without hesitation!
* Would you buy this company's products second-hand? N/A

 

* What did you order? Fairyland Minifee Chloe, white skin with an a-line body and #3 hands
* When did you order? October 22nd
* How was the communication? Very fast, but they did not inform me when my doll had shipped. (that would be my only complaint)
* How easy was it to pay? Very I just used paypal.
* How long did it take to ship? It was at my house January 26th. So Fairyland took 3 months or more to make the doll and once it was done I think it took one or two days? (I'm not sure though because I never got a shipping notice, I'm just judging from when Fairyland's twitter said they shipped they batch to DDE)
* Was the quality appropriate for the price, in your opinion? Absolutely I couldn't be more pleased with my first doll!
* Did the item look like the sales pictures? Yep even better! I know that's so cliche but it's true!
* Were you satisfied with the product? More so, she was much more impressive than I expected!
* If you weren't satisfied, how did the company solve your problem? I was satisfied!
* Would you order from this company again? Oh yes!
* Would you buy this company's products second-hand? Yep!

 

I've ordered from them online and loved how quickly they responded when they realized a pair of shoes I ordered were out of stock. They apologized and happily changed my order when I told them another pair I would take. I've also been in store and when we couldn't find things that we had see on line they happily came to the rescue and actually brought up the site on their computer to see what we wanted and went looking for all that we pointed out. They also answered any questions we could come up with.

 

I have ordered many and varied items from Denver Doll. All my experiences have been great. They promptly reply to E-mails, deliver the items when they say they will, and made the ordering process extremely easy.

 

What did you order?
1 pair SD size underfuls leggings

When did you order?
January 22, 2011

How easy was it to pay?
Very easy with credit card.

How long did it take to ship?
2 days (ordered 1/22 arrived 1/24) - super speedy!

Was the quality appropriate for the price, in your opinion?
Yes, very much so.

Did the item look like the sales pictures?
Even cuter in person

Were you satisfied with the product?
Very!Would you order from this company again?
Definitely

 

What did you order?
Fairyland Pukipuki Pipi basic, with sleeping face and faceup on both plates.

When did you order?
February 9th 2011.

How was the communication?
Excellent.

How easy was it to pay?
Very easy using paypal.

How long did it take to ship?
Shipped February 10th (in-stock item), arrived February 16th.

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
Extremely satisfied!

Would you order from this company again?
Yes, definitely.
​

 

* What did you order? Glass eyes and some eye lashes
* When did you order? Jan 19
* How was the communication? Not needed
* How easy was it to pay? easy, via paypal
* How long did it take to ship? Shipped next day
* Was the quality appropriate for the price, in your opinion? Yeah
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes and no.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, but only because they are in the U.S. I'm a little annoyed this time, as I asked for it to be shipped the cheapest method and without insurance and they went ahead and added insurance so I paid around $8 for shipping, which is unnecessary. Also, the eyes were not packaged well at all, so they could have been easily broken. They were stuck in a plastic bag with the eyelashes and a single rolled up lump of tissue paper was included, as if that would be enough.

Also, I wish they would have listed measurements on the eyelashes, as the ones I bought are almost human sized! There's no way to even trim them down without losing their shape, so I'm pretty ticked off about that. If Junky Spot carries eyelashes, I won't be ordered from Denver Doll again.

* Would you buy this company's products second-hand? N/A

 

They are amazing! Such sweet people there. I brought my first BJD from them

 

* What did you order? Cream Soda Steampunk eye
* When did you order? Feb 16
* How was the communication? Awesome. As soon as the package was weighed, I was given a shipping quote and my item was shipped
* How easy was it to pay? Yep!
* How long did it take to ship? Shipped in under 24 hours from when finalized. Received in two days
* Was the quality appropriate for the price, in your opinion? Yes it is!
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Most definitely.
* Would you buy this company's products second-hand? N/A
​

 

What did you order?
Resin Soul Yao in normal skin

When did you order?
Feb. 16th

How was the communication?
Excellent.

How easy was it to pay?
I used paypal so no problem there.

How long did it take to ship?
Even with the holiday she was here on Tuesday.

Was the quality appropriate for the price, in your opinion?
Very much so. She is a lovely doll.

Did the item look like the sales pictures?
Better than the sales photos but then again RS/BBB dolls always look better in person.

Were you satisfied with the product?
Yup.

Would you order from this company again?
Sure would. I have before.

Would you buy this company's products second-hand?
N/A

 

* What did you order? Fairyland LittleFee Basic New Skin Luna, All the extra hands, sleeping Face, Shoes, Wigs and Jeans.
* When did you order? December 18th 2010
* How was the communication? FANTASTIC AS ALWAYS.
* How easy was it to pay? Extremely easy. Walked into the store
* How long did it take to ship? When found out it was in the state got it in less that two hours. Had my husband pick up.
* Was the quality appropriate for the price, in your opinion? VERY MUCH SO.
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? All of the time.
* Would you buy this company's products second-hand? N/A
NOTE: I just love the ladies at the store. They are always helpful, very easy to talk with and just overall a pleasant experience every time I buy something from them that either already at the store or a pre-order. Thank you ladies very much.