Denverdoll Feedback (ALL)

* What did you order? B&G Ymir
* When did you order? A few months ago
* Did you order directly from the company, or through a distributor or dealer? Denver Doll
* How was the communication? Beyond Great
* How easy was it to pay? Very I used paypal
* How long did it take to ship? Almost a week when I was done paying
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes, in fact I'm ordering a Puki :>

I did the 4-month layaway, and they were very good in keeping communication for each month, and when he was finally shipped.

 

* What did I order? A Unidoll UH-03 on the limited resale.
* When did I order? September 23 or so (2009)
* How was the communication? Fantastic, as usual.
* How easy was it to pay? Super - and one of the reasons I went through them rather than directly to Unidoll was that I could put her on deposit and pay the rest when she arrived.
* How long did it take to ship? She hit the queue the next business day after I paid the remainder.
* Was the quality appropriate? Yes! Beautiful doll.
* Did the item look like the sales pictures? Well, no... because I ordered her without a faceup.

*no problems
*Yes of course I will order from DDE again. Nice, nice peoples.

 

What did you order? Dollheart outfit
When did you order? September 09
Did you order directly from the company, or through a distributor or dealer? Denver Doll
How was the communication? Fanstastic
How easy was it to pay? Very easy - I used the 4 month lay-away option, received my invoice every month and paid with Paypal - easy peasy
How long did it take to ship? They shipped within 2 days of my final payment
Was the quality appropriate for the price, in your opinion? Absolutely
Did the item look like the sales pictures? Exactly like it
Were you satisfied with the product? Extremely satisfied
If you weren't satisfied, how did the company solve your problem? n/a
Would you order from this company again? Yes. DDE is an absolute delight to do business with and I've already made my first payment on my next lay-away order with them

 

I ordered a pair of boots from DDE, and the service was great and the shipping was fast as always! I just wanted to comment to say that I ordered these boots thinking that they were a dark red: http://www.denverdoll.com/images/dollzone/yueboots.jpg

But really they are actually brown. They looked red to me on several different monitors, so I wanted to make sure nobody makes the same mistake as me! Had I known, I would have gotten the black ones. They're made well and look great on my DoI Luke, really tall and glossy. But I've had to make some adjustments to the planned colors for his Nutcracker costume. ^_^;

 

I go to their shop in person a lot, so I thought they deserved to get some feedback!
I've bought numerous wigs shoes and dolls from them, and they deliver every time!
Friendly staff, good service.

 

What did you order? Planetdoll Tara, Roseanne and Cindy
* When did you order? October/November 2009
* Did you order directly from the company, or through a distributor or dealer? I ordered from DDE
* How was the communication? Awesome and cordial communication.
* How easy was it to pay? Excellent, they offer layaway.
* How long did it take to ship? Immediately after my payment was made. I got the email it was being shipped and the package arrived 2 days later from across the country.
* Was the quality appropriate for the price, in your opinion? Excellent quality and an awesome price! It far exceeded my expectations.
* Did the item look like the sales pictures? The items looked better than the actual pictures! And the pictures were great!
* Were you satisfied with the product? yes, and I wouldn't hesitate to order again.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? YES
* Would you buy this company's products second-hand? YES

I was extremely pleased with the professional courtesy and communication. They have super-fast shipping and aim to please customers. My only regret is that I don't live closer so that I could go look at all the bjd accessories they sell. Thank you DDE!

 

* What did you order?
Dollzone morphea wig
*When did you order?
November 28, 2009
*Did you order directly from the company, or through a distributor or dealer?
distributor
*How was the communication?
normal
*How easy was it to pay?
i payed with money order
*How long did it take to ship?
until they received my MO
*Was the quality appropriate for the price, in your opinion?
yes
*Did the item look like the sales pictures?
yes
*Were you satisfied with the product?
yes
*If you werent satisfied, how did the company solve your problem?
N/A
*Would you order from ths company again?
really soon i hope
*Would you buy this companys products second-hand?
yes

 

* What did you order?
Unidoll Unilimited UH-06, Leekeworld wig and some lashes
*When did you order?
September 6, 2009
*Did you order directly from the company, or through a distributor or dealer?
dealer/distributor
*How was the communication?
Good level of communication and very pleasant.
*How easy was it to pay?
Extremely convenient!
*How long did it take to ship?
About 3 months after the order was placed.
*Was the quality appropriate for the price, in your opinion?
Yes
*Did the item look like the sales pictures?
Yes
*Were you satisfied with the product?
Yes, very!
*If you werent satisfied, how did the company solve your problem?
N/A
*Would you order from ths company again?
Definitely!
*Would you buy this companys products second-hand?
Yes

 

Denver Doll Emporium

* What did you order?
A PukiFee Shiwoo Boris full package, and a set of white PukiPuki Pukisha parts.

* When did you order?
End of August, 2009.

* How was the communication?
Their replies were always very quick and helpful. There was one email that went unanswered, but I think it may have been my email server's fault, as I resent and received a prompt response.

* How easy was it to pay?
PayPal -- very easy.

* How long did it take to ship?
They were both preorder items, so I had to wait for them to arrive at DDE. In September, I received an email telling me that there had been a cancellation on a Shiwoo Boris full package, and they would be able to send him to me immediately if I wanted. I did, and received him about 2 business days later. The Pukisha parts were not in stock at that time, so I continued to wait for them.
I waited until the end of November/beginning of December (past the three month mark), when I noticed that the Pukisha parts were labeled as "In Stock" on their website. I sent an email over to DDE about it, and they had forgot to ship out my parts. They apologized for the error and shipped them out right away.

* Was the quality appropriate for the price, in your opinion?
Yes, their prices are fair, and this makes them a great alternative to ordering directly from the company, especially if you'd like to do layaway.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes, very much so!

* If you weren't satisfied, how did the company solve your problem?
When they forgot to ship my Pukisha set, they did so immediately after I asked them about it. They also enclosed an apology note and a free gift to make up for their mistake. I was pleasantly surprised.

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
Yes.

 

* What did you order? Guessdoll shoes.
* When did you order? 12/12/09
* Did you order directly from the company, or through a distributor or dealer? Dealer...
* How was the communication? We didn't need to communicate really.
* How easy was it to pay? Very, I used a credit card.
* How long did it take to ship? It shipped that day, I got it this morning.
* Was the quality appropriate for the price, in your opinion? It was~
* Did the item look like the sales pictures? Yep, although there was a black mark on one of the shoes that I had to scrub off.
* Were you satisfied with the product? Pretty much, yeah.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Yep! I plan to.
* Would you buy this company's products second-hand?

 

Forgot to do this, oops

What did you order? DollHeart Black wig (LW-199) and Eyeco Crystal Golden peach 16mm eyes

When did you order? November 24, 2009

Did you order directly from the company, or through a distributor or dealer? Dealer

How was the communication? Really good. I had actually ordered two pairs of eyes the other was out, with in four hours of my order they informed me that they were out and what would I like to do?

How easy was it to pay? Pay pal, one click, simple and easy.

How long did it take to ship? Since it was so close to Thanksgiving it too a little longer: Arrival November 27, 2009

Was the quality appropriate for the price, in your opinion? Yes, I was really pleased with both.

Did the item look like the sales pictures? Yep, if not better actually.

Were you satisfied with the product? Yes! I want to buy another (few) pairs of eyeco eyes.

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Yes ;D

Would you buy this company's products second-hand? N/A

 

* What did you order?
Fairyland littlefee Bisou (bear boy fullset)

* When did you order?
8th September

* Did you order directly from the company, or through a distributor or dealer?
Dealer

* How was the communication?
They replied to me very fast and are very friendly but I had people telling me different things about the status of my order so it was confusing.

* How easy was it to pay?
Very easy, I used paypal ^^

* How long did it take to ship?
I waited around 13 weeks for the doll to be shipped from Fairyland and then it took 6 days to reach me (I paid for EMS).

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yup, perfect

* Were you satisfied with the product?
Yes, it is a lovely doll. I love the fullset.

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
Perhaps. I think they are great for people wanting to get dolls on layway plans or if the doll is in stock but I wish their communication was a bit more orderly. I was getting very worried because I don't know why my doll was taking longer than expected from FL.

* Would you buy this company's products second-hand?
-

 

* What did you order?
First order was an in stock Terrence by DIM, then second order was two in stock Little Fees by Fairyland. Since then I have ordered accessories and now I'm waiting for an Apple Yoi by Secret doll. (Also in-stock -- I'm not a patient person.)
* When did you order?
Sprinkled orders in December
* Did you order directly from the company, or through a distributor or dealer?
DDE is a dealer
* How was the communication?
Terrific
* How easy was it to pay?
Easy - PayPal
* How long did it take to ship?
As soon as they received payment they shipped each time.
* Was the quality appropriate for the price, in your opinion?
Absolutely.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Completely
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
My pocketbook quivers but my mouth says yes!!
* Would you buy this company's products second-hand?
Maybe
​

 

* What did you order? I ordered a MNF Miyu (A-line small bust)
* When did you order? Sept 16th, 2009
* Did you order directly from the company, or through a distributor or dealer? I ordered with DDE
* How was the communication? It was efficient but not as good as it could be.
* How easy was it to pay? It was fairly easy to pay with DDE
* How long did it take to ship? Far too long. Concerning the back up with FL I can understand the time, but when giving an estimation of 8-10 weeks, I had not expected to wait 13 weeks.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Not at first. DDE ordered the wrong body for my girl. Instead of a A-Line SMALL bust, I received an A-Line CUTIE bust. And, I had not received the event gift I was eligible for.
* If you weren't satisfied, how did the company solve your problem? I e-mailed DDE of the problem and they replied quickly saying they'd send me a new body. I fell fond of the cutie bust and opted to keep it. However, I ordered during the event period and had not received my event gift. They were quick to mail it out when I told them though.
* Would you order from this company again? For items in stock, most definitely, as for pre-ordering I think I will opt for direct company purchasing from now on.
* Would you buy this company's products second-hand? Yes

 

* What did you order? clothes, wigs, pipos cheshire

* When did you order? various - i'm kinda late in posting this

* Did you order directly from the company, or through a distributor or dealer? directly from dde

* How was the communication? - great!

* How easy was it to pay? paid with paypal - very easy

* How long did it take to ship? everything ships either the same day or next day depending on my payment and their hours.

* Was the quality appropriate for the price, in your opinion? sure

* Did the item look like the sales pictures? yes

* Were you satisfied with the product? very

* If you weren't satisfied, how did the company solve your problem? n/a

* Would you order from this company again? i have this week

* Would you buy this company's products second-hand? yes pending quality

 

* What did you order?
Fairyland Minifee Ala Carte ShuShu, natural skin, no faceup, no optional head, Ringdoll gun, eyes, eyelashes, extra minifee hands

* When did you order?
Placed my order on Oct 1st, Order went to Fairyland Oct 4th

* Did you order directly from the company, or through a distributor or dealer?
Ordered through Denverdoll for Fairyland product

* How was the communication?
Fantastic! I've never delt with such nice and curtious people when ordering a doll! Plus, I've been buying dolls for years and it's really nice to have english speaking people work with you. The asian companies' translators sometimes can't understand you or there's sometimes miscommunications. Each lady who emailed me was very nice, pleasant, and helpful. ^_^

* How easy was it to pay?
Extremely! I did a layaway plan, 2 payments in october and 1 in november. It wasn't normal layaway, I paid chunks in a month and a half's time and they were wonderful to let me!

* How long did it take to ship?
Fairyland took roughly 2 1/2 months since they were backed up in orders, however, Denverdoll shipped out my doll as soon as they got her and she arrived the monday right before christmas! ^_^

* Was the quality appropriate for the price, in your opinion?
Well, for the doll, I don't agree with the company prices 80% of the time, but Denverdoll has no control over that. However I think what Denverdoll can set for prices are very reasonable for the quality.

* Did the item look like the sales pictures?
Yes, all items were as pictured!

* Were you satisfied with the product?
Very! I even sent them a thank you email.

* If you weren't satisfied, how did the company solve your problem?
n/a I was totally satisfied.
* Would you order from this company again?
Oh yes! I hope to in the future multiple times!

* Would you buy this company's products second-hand?
Yes, but I'd really rather buy directly from Denverdoll, that way they get the profits.

 

I recently recieved my Doll from DDE.

* What did you order? A Bobobie Ophelia with faceup and wig, though I cant remember who the wig was from.
* When did you order? I ordered by in June 09 with a 4 month layaway.
* Did you order directly from the company, or through a distributor or dealer? through DDE.
* How was the communication? Communication with DDE was sufficant, emailed when we needed to pay and when my package was ready to be posted
* How easy was it to pay? very easy. They sent me an invoice each month when I needed to pay
* How long did it take to ship? My last payment was in october, but it took until i asked them if there was a problem before they sent the package, which was almost a month after last payment.
* Was the quality appropriate for the price, in your opinion? Yes, although Bobobie hadnt strung the doll very well but thats not DDE's fault
* Did the item look like the sales pictures? the face-up was nicer.
* Were you satisfied with the product? Yes, greatly.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Just have with an order worth over $700 just so i could get baby DZ's and a Luna doll lol
* Would you buy this company's products second-hand? I dont think they sell second hand do they?

Overall my experience with DDE was plessent and friendly and would gladly do bussiness with again.

 

* What did you order? MNF Ryeon WS A line normal body (boy)
* When did you order? July 1st, my order was placed July 8th
* Did you order directly from the company, or through a distributor or dealer? DDE is a distributer
* How was the communication? good, answered all my questions promtly over e-mail
* How easy was it to pay? pretty easy, even though I used Money order
* How long did it take to ship? He came on Sept 14...
* Was the quality appropriate for the price, in your opinion? Of course
* Did the item look like the sales pictures? better actually
* Were you satisfied with the product? Hellz yea!!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I'm going too, I need more MNF hands
* Would you buy this company's products second-hand? is that even possible since they're a distributer??

 

* What did you order?
Pukifee Shiwoo with faceup + sleeping head (no faceup).

* When did you order?
December 9, 2009.

* Did you order directly from the company, or through a distributor or dealer?
Denver Doll Emporium is a distributor.

* How was the communication?
Excellent; before, after, and during the order, I was able to reach someone via email who was polite and fast (within 24hrs, and sometimes it was even just minutes between emails).

* How easy was it to pay?
Very; I was able to pay via Paypal.

* How long did it take to ship?
It shipped December 11, two days after my order was placed.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
When my doll arrived, the faceplate with a faceup was scuffed badly from the faceup protectors being removed.

* If you weren't satisfied, how did the company solve your problem?
I took photos and contacted them, and I have a refund of $20 (an amount I agreed to) pending. They were quick to gather information and offer possible solutions to my problem.

* Would you order from this company again?
Despite a couple hiccups in the process, I would order from them again.

* Would you buy this company's products second-hand?
N/A, they are a distributor.

Overall impression: There were a couple minor mistakes, but they were nothing irrepairable by a calm head and polite, clear communication. DDE has been very helpful and patient, and have done everything in their power to keep me satisfied. I would say this has been a positive transaction.

 

* What did you order?
Doll outfit, stockings, wig, shoes, wigcap


* When did you order?
December 26, 2009


* Did you order directly from the company, or through a distributor or dealer?
Denver Doll is a distributor


* How was the communication?
Terrific, as usual.

* How easy was it to pay?
Super easy.


* How long did it take to ship?
Shipped on the 29th, after I updated my order, and received on the 31st! Super fast.


* Was the quality appropriate for the price, in your opinion?
Yes


* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Definitely!

* If you weren't satisfied, how did the company solve your problem?
N/a

* Would you order from this company again?
Absolutely! They are fantastic.


* Would you buy this company's products second-hand?
N/A

 

What did you order?
Pipos CheeseMouse, a pair of glass eyes, Fairyland Littlefees Piki, Pipi and Shiwoo, Souldoll SoulZenith Sydee, a Leekeworld wig and a couple of Fwigs
When did you order?
September 20th-ish for the dolls, December-ish for the wigs and eyes.
Did you order directly from the company, or through a distributor or dealer?
N/A, DDE is a distributor.
How was the communication?
Excellent as always. They even went as far to e-mail me a few hours after I left the store because the had forgotten to ask me what free Fairyland Event item I wanted. I told them I would take a step down from what I qualified for, and they immediately e-mailed me back saying that I qualified for the step up, so go for it!
How easy was it to pay?
Extremely easy.
How long did it take to ship?
Cheese Mouse? No time at all, seeing how I picked him up in-store. The Leeke wig and the eyes, about a week from when I sent in payment. From the time the dolls came in (which was actually about a month earlier then DDE said they would!) to the time they were at my house was maybe 1 1/2-2 weeks. And that was because I paid with a Money Order, they were shipped during the Christmas rush, and my Post Office is lazy......
Was the quality appropriate for the price, in your opinion?
Yes
Did the item look like the sales pictures?
Actually, they all look even better in real life.
Were you satisfied with the product?
Yes, most definitely! There was a small problem with one of the wigs being the wrong size, but it wasn't that important.
If you weren't satisfied, how did the company solve your problem?
I was extremely satisfied. The wrong wig, I told them, mailed it back, and got a replacement in the mail within the week. I have absolutely no complaints about them.
Would you order from this company again?
To the great dismay of my bank account, oh most definitely yes........
Would you buy this company's products second-hand?
N/A

 

*What did you order? LeekeWorld Kosha wig size 7/8 in Goldenrod
* When did you order? December 7th /09
* Did you order directly from the company, or through a distributor or dealer? I ordered through DDE (Leeke is not selling this wig anymore)
* How was the communication? Very good, they updated me on every part of the shipping process and did everything I asked
* How easy was it to pay? Easy
* How long did it take to ship? It was shipped within a few days and arrived a week after Christmas.
* Was the quality appropriate for the price, in your opinion? Excellent quality, the heat resistant wigs look and feel gorgeous.
* Did the item look like the sales pictures? It looks amazing on my doll and like the pictures.
* Were you satisfied with the product? Very, it will be my T.Too's permanent wig.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I have before and I will again. (Considering ordering a doll through them now...)
* Would you buy this company's products second-hand? Yes, if there was anything.

 

Denver Dolls Emporium

* What did you order?
I have ordered numerous wigs from them and a Dollzone Binli doll.

* When did you order?
No specific dates but over the last two years.

* Did you order directly from the company, or through a distributor or dealer?
I ordered directly through DD. Once I contacted a distributor and they directed me right to Denver Dolls.

* How was the communication?
It could not have been one iota better

* How easy was it to pay?
As long as I had the money, it was very easy to pay.

* How long did it take to ship?
Items in stock, practically overnight. Items ordered from a company, ex. Dollzone... a month or so, as they make the doll once the order is put in.

* Was the quality appropriate for the price, in your opinion?
No question. The quality was more than I expected.

* Did the item look like the sales pictures?
As Dollzone's photo of Binli does not show her off to the advantages she has, I have to say, the photo of her was the Dollzone's photo. She looked better than that photo.
Wigs were exactly as photographed.

* Were you satisfied with the product?
Absolutely

* If you weren't satisfied, how did the company solve your problem?
It there 'had' been a problem, I have the confidence in this company that it would be immediately taken care of to the customer's satisfaction.

* Would you order from this company again?
Absolutely.... NO question. I would go to them first.

* Would you buy this company's products second-hand?
I didn't know they sold second hand items. If so, I probably would.

Need I say more to say that this is a very outstanding company to deal with. Phone conversations are handled immediately. Communication seems to be there #1 goal, plus, customer satisfaction.

 

* What did you order? Castle Anne Misha, basic
* When did you order? October, 2nd 2009 with a 4 month layaway
* How was the communication? It left a lot to be desired. The initial payment went well. The second one, I didn't receive an invoice and almost had a heart attack when there was suddenly a hundred dollars missing from my bank account. The third went smoothly, but the forth was entirely forgotten until I e-mailed them a few days after I'd expected to pay. Also, after I'd placed my order, but before I'd gotten a formal response, the section my doll was in completely disappeared from the site, which made me ask if there was actually a doll in stock, but it turns out I just got one of the last ones.
* How easy was it to pay? Mostly easy.
* How long did it take to ship? Only a few days.
* Was the quality appropriate for the price, in your opinion? Very much so!
* Did the item look like the sales pictures? Yep, and even cuter in real life.
* Were you satisfied with the product? Yes! She's quite an amazing, little doll.
* If you weren't satisfied, how did the company solve your problem? Any concerns were dealt with quickly and professionally, but still were a little nerve-wracking before that.
* Would you order from this company again? Yes, but I wouldn't do a layaway again.

 

* What did you order? PukiPuki Cupid, a wig, extra hands, and eyes for another doll
* When did you order?November 17
* How was the communication?Very good. I always got a reply to any questions.
* How easy was it to pay?very. Simple card transaction.
* How long did it take to ship?A few months, the expected time =) it actually arrived a little early!
* Was the quality appropriate for the price, in your opinion?definitely
* Did the item look like the sales pictures?yesyes!
* Were you satisfied with the product?absolutely
* Would you order from this company again?Yes

 

* What did you order? Dollheart christmas 2009 collection, Angels watching over me, & green glass eye
* When did you order? beginning of january 2010
* Did you order directly from the company, or through a distributor or dealer? n/a
* How was the communication? very good! quick response~
* How easy was it to pay? very easy used credit card
* How long did it take to ship? not long few days it was shipped before i realized it :3
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yep! exactly like the dollheart promo pictures :3
* Were you satisfied with the product? very much!
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? yes definitely
* Would you buy this company's products second-hand? absolutely

 

Been meaning to post here~

* What did you order? Pukifee Ante, 2 fwigs
* When did you order? October 16 2009
* How was the communication? Perfect, I ordered in store & DDE sent very friendly/informative e-mails letting me know when it shipped. They also let me look at/handle several of the dolls while I was trying to decide. I ended up buying 2 Fwigs for my PKF while there & they let me try them on an instock doll.
* How easy was it to pay? Easy, with debit card.
* How long did it take to ship? 1 month, as predicted.
* Was the quality appropriate for the price, in your opinion? Very much so!
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Very much.
* Would you order from this company again? Already have, lol. See below.

* What did you order? Pukifee Zoe
* When did you order? December 5th 2009
* How was the communication? Very good. Communicated over the phone & via e-mails.
* How easy was it to pay? Very easy, online with debit card
* How long did it take to ship? Immediately! They shipped an instock Zoe that afternoon (a Saturday) & I had it by Dec. 7th 09 (Tues).
* Was the quality appropriate for the price, in your opinion? Yes!
* Did the item look like the sales pictures? Very much so!
* Were you satisfied with the product? Very very much!
* Would you order from this company again? Planning on it!

Also bought a BBB Sprite about a year ago and had the same good experience. Paid easily with paypal that time & had her within a week!

 

* I ordered Bellosse.
* Order placed beginning of November 2009.
* Ordered through Denver Doll Emporium.
* Good Communication
* It was easy to pay.
* Doll had to be made, sent when completed.
* Bellosse looked somewhat like the demo pic, but with it's differences as faceups
vary, and eyes and wig is random.
* I was satisfied with my purchase.* I would order from them again.
* I would buy second hand as I trust their quality judgment.

 

* What did you order?
two wigs and one pair glass eyes
* When did you order?
01/18/10
* Did you order directly from the company, or through a distributor or dealer?
direct
* How was the communication?
good
* How easy was it to pay?
paid through paypal
* How long did it take to ship?
shipping notice on the 19th received on the 21st
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
yes
* Would you buy this company's products second-hand?
n/a

 

* What did you order?
-- Puki Pipi doll, 1 outfit, 1 pair of eyes, 1 steampunk eye

* When did you order?
-- November 09'

* Did you order directly from the company, or through a distributor or dealer?
-- DD is a dealer.

* How was the communication?
-- Very smooth. They emailed me the same day with the total and were very friendly.

* How easy was it to pay?
-- Simple enough with PayPal.

* How long did it take to ship?
-- Approximately 2 weeks.

* Was the quality appropriate for the price, in your opinion?
-- Yes

* Did the item look like the sales pictures?
-- Exactly. The eyes were especially nice.

* Were you satisfied with the product?
-- Yes

* If you weren't satisfied, how did the company solve your problem?
--N/A

* Would you order from this company again?
-- Definitely

* Would you buy this company's products second-hand?
-- They already are second-hand.

 

* What did you order?
I have ordered multiple items from DDE -- most recently a Ringdoll Shao, a Fairyland Soso and eyes and wigs

* When did you order?
Various times throughout 2010 (sorry, I didn't keep track of exact dates)

* Did you order directly from the company, or through a distributor or dealer?
directly (they are the distributor/dealer)

* How was the communication?
excellent Super fast and super nice!! Very professional but also personal

* How easy was it to pay?
they sent an invoice via paypal -- super easy

* How long did it take to ship?
for in stock items it was super quick -- within a couple of days and for preorders on which I had paid a deposit, as soon as I paid the remainder, they shipped

* Was the quality appropriate for the price, in your opinion?
yes

* Did the item look like the sales pictures?
With eyes and wigs it can be hard to tell the exact color (but they dealt with this problem for me). A product (Ringdoll) I bought via the company was drastically unlike the photo, but that is not really their fault

* Were you satisfied with the product?
Apart from Ringdoll I ordered, yes, and again this wasn't their fault and (see below), I think they would have fixed it if I had known to ask, but I had already sold/traded the pieces (with full disclosure of the issue) by the time I found that out.

* If you weren't satisfied, how did the company solve your problem?
I didn't like the color of some eyes (i.e. there was nothing wrong with them, they just didn't match the wig) and they refunded me with store credit as soon as I sent them back, which was great. There was another doll that I ordered through them (a Ringdoll) that I had issues with (the color not as advertised in the least) and because their site said they didn't accept returns on preorders, I didn't think of trying to get a resolution, but now I have learned, from other people's experience, that they probably would have tried to resolve that with the company.

* Would you order from this company again?
YES -- I order from them a whole lot -- in fact they are the company I use most

* Would you buy this company's products second-hand?
n/a since they don't really have their own products.

 

DENVERDOLL EMPORIUM FEEDBACK​

All feedback must be left in the following format so as to best inform everyone of how your transaction went with the company. Be as specific as you like, and additional comments are always encouraged

* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

 

My doll is still being prepared, so I'll update this as soon as she comes

* What did you order? NS A-line MNF Miyu with face-up, no sleeping head, #8 hands, large bust, model legs, not in stock
* When did you order? January 18, 2010
* How was the communication? Excellent. Very quick responses to emails
* How easy was it to pay? I used Paypal, which is super easy.
* How long did it take to ship? ((in progress))
* Was the quality appropriate for the price, in your opinion? ((in progress))
* Did the item look like the sales pictures? ((in progress))
* Were you satisfied with the product? ((in progress))
* If you weren't satisfied, how did the company solve your problem? ((in progress))
* Would you order from this company again? ((in progress))
* Would you buy this company's products second-hand? ((in progress))

 

* What did you order? Acrylic eyes; SD-sized clothes; Unidoll Cafu; rement; SD-sized wig
* When did you order? A portion of the order was placed in late 2009 as a layaway. The layaway was finished and other items were purchased on 13 January 2010.
* How was the communication? Very good. I ordered online then went to pick the items up in the store. As always, the DDE staff are super friendly and helpful.
* How easy was it to pay? Too easy.
* How long did it take to ship? N/A. I picked the order up in the store.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes. And Cafu is even more adorable in person than he is online!
* If you weren't satisfied, how did the company solve your problem? N/A.
* Would you order from this company again? Absolutely.
* Would you buy this company's products second-hand? I guess?

 

* What did you order? 3 wigs
* When did you order? Jan 23, ordered on a saturday.
* How was the communication? N/A
* How easy was it to pay? Easy, just used debit card.
* How long did it take to ship? Arrived Jan 27.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A.
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? Yes.

 

* What did you order?
Leeke (DollGa) Lacey wig 8-9 in Lavender Rose, Leeke (DollGa) Grace wig 7-8 in Baby Brown, Dale Rae Peek-A-Boo flats SD in Metallic Fuchsia, and DZ Noir wig in 8-9
* When did you order?
Friday, Jan 15th...I paid the next day, however.
* How was the communication?
very good, although the tracking number I was given never worked....
* How easy was it to pay?
very easy, just paid the PayPal invoice
* How long did it take to ship?
Arrived on the next Friday, Jan 22nd.
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes
* Would you order from this company again?
yes

 

I'm afraid I have to give the first negative review of the year for DDE.

* What did you order? Bobobie/Resinsoul Mei
* When did you order? Ordered Dec 2009
* How was the communication? Speed was good, discourse wasn't
* How easy was it to pay? Easy enough
* How long did it take to ship? Holiday week - took twice as long
* Was the quality appropriate for the price, in your opinion? Happy with Bobobie quality and price
* Did the item look like the sales pictures? Again, Bobobie pics so yes
* Were you satisfied with the product? With the product - yes! With the customer service - no!
* If you weren't satisfied, how did the company solve your problem? They did not solve my customer service problem.
* Would you order from this company again? For DDE - Very, very doubtful. For Bobobie - definitely!
* Would you buy this company's products second-hand? DDE - NA. Bobobie - yes

Okay here's what happened - and I fully accept my part of the misunderstanding, btw. After much consideration I put the WS Bobobie Mei on layaway at DDE. In the beginning of January I asked if I could cancel the Mei and use the money on another doll. Now, I admit that I didn't read the part of the "agreement" where DDE refused to do transfers on deposits on in-stock layaways, so I understand that. However, what got me more than anything was that the "tone" of the emails from the owners was snippy and rude and ended up making me feel as though I should be grateful they were allowing me to keep the Mei on layaway. I spoke to the owner of another online BJD supplier who, while completely understanding their no-refund policy on deposits, couldn't understand either why DDE would be more willing to lose a customer than let that customer change doll orders once. I'm happy with my Mei - I paid her off early because I was so unhappy with DDE's attitude that I decided to dip into savings, however I was planning to trade up to a more expensive doll. If there had be a simple, "we're sorry for the misunderstanding, but..." or an explanation of "why" they are absolutely unmovable on the no transfer of deposits policy, I'd probably been okay. Instead they acted like I was conniving to get my deposit money back. Bad customer service all around.

With today's internet business environment, companies must rely on positive customer service as well as quality products. If there is a misunderstanding of policy, and your main means of communication is the written word, you need to know how to communicate properly and effectively. And that includes not making the customer feel guilty of something they didn't do. I doubt I'll do business with them again.

Edited for an update - After sending Lorilei out for a face-up, it was discovered that she has at least 3 scratches on her face that had to be worked around for the face blushing. Though I will never be able to prove it, I highly suspect that my Mei was used as a display doll at DDE's store and face planted more than once - but wasn't sold as such. I will never do business with Denver Doll Emporium again.

 

* What did you order? LittleFee Shiwoo boy basic w/face up and eyes & Little Cat outfit
* When did you order? October 24, 2009
* How was the communication? Very good
* How easy was it to pay? Very easy - 4 month layaway plan w/automatic montly charge to my CC.
* How long did it take to ship? 2 days once final payment was processed
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, definitely!
* Would you buy this company's products second-hand? N/A

 

* What did you order?
-a pair of MNF hook hands in white resin that were already in stock
* When did you order?
-1/26/10
* How was the communication?
-excellent, I've asked some questions in the past and have always recieved quick, polite answers. I also had some questions regarding whether or not these hands would fit on my AS boy and as they have my particular doll in stock they even checked if they would fit for me
* How easy was it to pay?
-pretty simple by debit card, however I did find it somewhat annoying that there was no way to know how much shipping would be until after the amount was charged (not so much a problem with small hands but I can imagine how frustrating it could be with larger items)
* How long did it take to ship?
-4 days, though the tracking number I was given never worked
* Was the quality appropriate for the price, in your opinion?
-absolutely
* Did the item look like the sales pictures?
-yes they do
* Were you satisfied with the product?
-extremely so
* If you weren't satisfied, how did the company solve your problem?
-/-
* Would you order from this company again?
-for small items I certainly would. For larger items however, given the issues with shipping costs, I may reconsider it
* Would you buy this company's products second-hand?
-sure if they were well taken cared of

 

* What did you order?
A Leekeworld wig
* When did you order?
Wednesday, January 27th
* How was the communication?
AMAZING. I was worrying because I hadn't been sent an email confirming my order (I needed the wig by the weekend so I was being a little impatient) so I decided to call the store. The person I spoke with was incredibly sweet and cheerful and answered all my questions. She prepared my package for shipping right at that point.
* How easy was it to pay?
Great, I used my debit card.
* How long did it take to ship?
I got UPS 2-day shipping (since I really needed it for a project) so it got here on Friday, the 29th.
* Was the quality appropriate for the price, in your opinion?
While $30 is a lot for a wig, Leekeworld does have great quality, so yes.
* Did the item look like the sales pictures?
Sort of, but any discrepancies were not because of DDE, since the official Leekeworld pictures were used. Besides, it's a wig, it isn't exactly like the official picture.
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Absolutely!
* Would you buy this company's products second-hand?
N/A

 

* What did you order?
3/4 Samantha Blonde Wig ~ Fairyland
3/4 Marlie Black Wig ~ Fairyland
* When did you order?
On 1.5.10 the Samantha Wig
On 1.7.10 the Marlie Wig * How was the communication?
Wonderful If I had questions they promptly answered.
* How easy was it to pay?
Very much so. They even changed my shipping, I had picked the wrong one anyway, so it would come out cheaper for me.
* How long did it take to ship?
Two days each. I had to exchange the Samantha because it didn't fit right but they let me know when that wig got there, when they sent it off, and then it arrived on the 28th after I sent the orignal wig off on the 11th and it getting to them on the 21st.
* Was the quality appropriate for the price, in your opinion?
Yep, maybe even more so. It was a few dollars more then the actual wig from Fairyland, but I didn't have to pay over $30 for shipping so that was ok.
* Did the item look like the sales pictures?
Yep! Just like the pictures, even prettier then I thought they would be actually. They even included little Fairyland postcards, which I loved.
* Were you satisfied with the product?
Oh yes. I'm going to try ordering clothes from there very soon.
* If you weren't satisfied, how did the company solve your problem?
That wasn't at all a problem.
* Would you order from this company again?
Yes. As long as I have a doll to provide for I shall order form Denver Doll.
* Would you buy this company's products second-hand?
Unless it was significantly cheaper but still great quality then no.

 

* What did you order? A Leekeworld wig, a pair of Glib eyes, and a pair of glass eyes.
* When did you order? Jan. 28 2010, Arrived Feb. 1 2010.
* How was the communication? Good, I got an e-mail when the order was received and an order when the package was shipped.
* How easy was it to pay? Not hard, by CC. But I do wish that there had been some kind of shipping estimate before hand that I could have seen without having to send an e-mail. It was good though.
* How long did it take to ship? Shipped next day.
* Was the quality appropriate for the price, in your opinion? Good quality vendors, presented well.
* Did the item look like the sales pictures? Yes they did.
* Were you satisfied with the product? The wig was a little more reddish then the picture but I am very happy with it, glass eyes are better then the sales picture. Very satisfied.
* If you weren't satisfied, how did the company solve your problem? N/A.
* Would you order from this company again? Yes, I believe I would.
* Would you buy this company's products second-hand? I don't think they have any products that are unique to them (they are a dealer) however, if someone was selling a product that they had purchased through Denver Dolls I would buy it knowing that it was genuine having been sold through them originally.

 

* What did you order? Guess doll shoes, Dollheart Justice outfit, Dollheart hat.
* When did you order? Mid November 09.. I don't remember the exact date.
* How was the communication? Well... I emailed them asking the status of my order.. And they ignored me. Dx So.. Not very good? :X
* How easy was it to pay? Very easy with paypal
* How long did it take to ship? Shipped half an hour after I payed for shipping. xDD Took about a week to get here.
* Was the quality appropriate for the price, in your opinion? Very much so. Dollheart makes lovely outfits.
* Did the item look like the sales pictures? Yep!
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Depends if I can't get it anywhere. If I can then probably not.
* Would you buy this company's products second-hand? N/A

 

* What did you order?
-GuessDoll SD Outfit, Leeke Wig, GuessDoll Shoes, Bobobie Boots

* When did you order?
- Friday, January 29, 2010

* How was the communication?
- Excellent - when there was an issue with stock and my card, they were very quick with emails, and delightful on the phone.

* How easy was it to pay?
- Very Easy - all issues were on my end, not with the company - and they were extremely helpful when I called to process the card.

* How long did it take to ship?
- 3 Days!

* Was the quality appropriate for the price, in your opinion?
- Definitely!

* Did the item look like the sales pictures?
- Exactly!

* Were you satisfied with the product?
- Absolutely

* If you weren't satisfied, how did the company solve your problem?
- n/a

* Would you order from this company again?
- Definitely

* Would you buy this company's products second-hand?
- If the condition were good...yes

 

* What did you order?
Fairyland MNF A-line Muscular body and LTF Bisou full set
* When did you order?
ordered in November 09 on a 3 month layaway, finished paying on 22nd Jan 10
* How was the communication?
okies
* How easy was it to pay?
very
* How long did it take to ship?
a week!
* Was the quality appropriate for the price, in your opinion?
yup yup!
* Did the item look like the sales pictures?
yup!
* Were you satisfied with the product?
very
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
this was my second doll order from DDE
* Would you buy this company's products second-hand?
yup!

 

* What did you order? Souldoll Kid Liddell, blank, white skin, double jointed body
* When did you order? October 2009
* How was the communication? Fantastic!
* How easy was it to pay? Really easy (paid through paypal on down-payment option!)
* How long did it take to ship? Only a few days after Souldoll shipped to DDE
* Was the quality appropriate for the price, in your opinion? Completely!
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Very much so
* If you weren't satisfied, how did the company solve your problem? I was satisfied, but if I ever had a question, DDE answered promptly!
* Would you order from this company again? Yes! (And I already have!)
* Would you buy this company's products second-hand? Most likely!


Thank you DDE! Working with you was quite a pleasure and I'm excited to be getting my pukipuki from you too! I know I recommend you guys to everyone I know ordering in the US!

 

* What did you order? An 8/9 Leekeworld wig and 3 sets of eyelashes
* When did you order? 6 Feb 2010
* How was the communication? n/a
* How easy was it to pay? very, used a credit card
* How long did it take to ship? 2 days, including a Sunday
* Was the quality appropriate for the price, in your opinion? yes, everything looks worth what was paid, especially the wig
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? yes
* Would you buy this company's products second-hand? n/a

There was an oddity with the shipping, however. In checkout, I received no quotes for any shipping choice, which made it rather a bit of a craps-shot as far as pricing goes. I had actually chosen UPS Ground shipping, but I actually received my package through USPS. The receipt had UPS crossed out in ballpoint and Priority Shipping written in. I don't know if the company did this for my benefit or their own, but I found it a bit odd. Not odd enough to keep from ordering from them in the future, but strange, nonetheless.

 

* What did you order?
Bobobie 60cm NS female body

* When did you order?
1/26/10

* How was the communication?
Excellent. I had questions about the skin tone and they were answered promptly.

* How easy was it to pay?
Used PayPal, very easy.

* How long did it take to ship?
Shipped the next day, arrived 6 days after order.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely.

* Would you buy this company's products second-hand?
If they were in good condition, yes.

 

* What did you order? Impledoll Aaron outfit, Leekeworld Cody wig, Dollheart socks
* When did you order? Around 2/8/10
* How was the communication? Good, lots of updates
* How easy was it to pay? Yep, very detailed, organized order form
* How long did it take to ship? 1-2 days
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes

 

* What did you order? DIM minimee happy body with event head
* When did you order? Layaway, doll was not in stock, they notified me when it came in 2/12 so I paid it off 2/13, they shipped 2/18
* How was the communication? very good
* How easy was it to pay? easy
* How long did it take to ship? pretty fast, couple days
* Was the quality appropriate for the price, in your opinion? A steal, $120 + $15 s/h
* Did the item look like the sales pictures? better than the pics. On the DDE site, pics were sized too small to see detail, but I was able to get bigger pics from DIM.
* Were you satisfied with the product? yes, very much.
* Would you order from this company again? yes

Only issue I ran into was that the site said "in stock", but it wasn't, and the site still was left saying "in stock" for some time after that even though they were out and on order. So if you are in a hurry to get a doll you might want to email them first to make sure its actually in stock (even if the site says it is).

I would still definately buy from them again, and I am very happy with my doll. Their layaway program is pretty awesome, this is the second time I've done a layaway with them. Its better to make payments with funds on hand than to use a CC and get stuck with payments + interest.

 

* What did you order?: D.I.M minimee happy body +event head.

* When did you order?: end of november 2009

* How was the communication? excellent as always.

* How easy was it to pay?:very easy, especially with the layaway plan.

* How long did it take to ship? : doll was shipped within a day of payment.

* Was the quality appropriate for the price, in your opinion?:the quality is excellent;truly a real bargain for the price.

* Did the item look like the sales pictures?: exactly like the pictures(minus the faceup that i did not order, of course).

* Were you satisfied with the product? :extremely so.

* If you weren't satisfied, how did the company solve your problem? n/a;never been a problem with DDE.

* Would you order from this company again?: definitely!
* Would you buy this company's products second-hand?: sure, but i prefer to buy directly from DDE.

 

* What did you order? Two $10 gift cards
* When did you order? January 21st
* How was the communication? Excellent. I had emailed them a few weeks before and the reply was within hours.
* How easy was it to pay? Really easy. I used a credit card too.
* How long did it take to ship? I ordered on Thursday it arrived Saturday.
* Was the quality appropriate for the price, in your opinion? N/A
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes. Their customer service makes me want to buy other things from them.
* Would you buy this company's products second-hand? N/A

 

* What did you order? SD Cunning outfit, SD Take it Easy, Guessdoll SD shoes, MSD Leekeworld wig, and 16 MM blue Glib eyes
* When did you order? February 12th
* How was the communication? Awesome!
* How easy was it to pay? Very easy
* How long did it take to ship? Since I ordered on the weekend, it was shipped on Monday and arrived Wednesday
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yep! Always do!

 

* What did you order? Planetdoll Roseanne NS 43 cm
* When did you order? January 27th
* How was the communication? Excellent. I emailed the company several times and the reply was within hours.
* How easy was it to pay? Very easy. I used a credit card.
* How long did it take to ship? It arrived on January 28th, the next day I ordered the doll.
* Was the quality appropriate for the price, in your opinion? Absolutely
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes, I am satisfied and very happy with Denverdoll's great service
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, I certainly will.
* Would you buy this company's products second-hand? If I can buy them directly from the company I won't do it second-hand.

 

* What did you order? Planetdoll WS 27cm body and Pukipuki winged boots
* When did you order? February 13th
* How was the communication? Excellent, very fast responses!
* How easy was it to pay? Very easy, used Paypal
* How long did it take to ship? Ordered on the 13th, arrived 25th
* Was the quality appropriate for the price, in your opinion? Very, prices were on par with the actual companies themselves!
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Absolutely
* Would you buy this company's products second-hand? Given their reputable reputation and good service I think if they ever did offer 2nd hand items I would have no qualms about purchasing from them.

 

* What did you order? Dollinstyle Msd outfit,Yosd oufit,Dollheart yosd (garden weat),fairyland mohair wine puki wig.(order 1) fairyland PKF icis fullset,LTF outfits(2)(order2). Fairyland MiniFee bodies(1 active line girl, 1 active line boy).(jan 29-orders 1 and 2) (feb 26-order 3)
* When did you order? the 29th of jan for the frist 2 orders, today the 26 of feb for the 3rd.
* How was the communication? very good, one thing was out of stock (a dollinstyle Yosd outfit) which they let me trade for a differnt one in stock.(order1 and2) also they shipped the the few things in stock for my frist order with my lay-a-way that was being shipped out that day.
* How easy was it to pay? very
* How long did it take to ship?that day for the in stock things, also they always ship saterdays for me when i ask(so i can make sure i'm home)

* Was the quality appropriate for the price, in your opinion?
it always is, specaily since they don't up thierprices from the fairyland site or the dollheart site... and you only have to pay us shipping and you can mix and match from so many differnt companies.

* Did the item look like the sales pictures? so far for order 1 yes

* Were you satisfied with the product?
i am with order one, waiting on the other 2

* If you weren't satisfied, how did the company solve your problem?
n/a so far

* Would you order from this company again?
Yup! always do!

* Would you buy this company's products second-hand?
um they are a dealer!

 

* What did you order? Leekworld wig 8/9, Dollheart: Angels watching over me, Dollheart: Black Kimono, Dollheart: Little wolf, Fairyland Yo-sd shoes, Fairyland Yo-sd outift, DZ SD black boots

* When did you order? 2/19/2010

* How was the communication? Really good, originally I had ordered another dollheart yo-sd outfit but sadly it wasn't in stock they let me sub in another outfit instead (or opt to remove it all together)

* How easy was it to pay? Paypal, so pretty simple.

* How long did it take to ship? Shipped 2/20/2010 arrived shortly after

* Was the quality appropriate for the price, in your opinion? Excellent, I'll be buying leekworld wigs again (I'm already a fan of Dollheart clothing)

* Did the item look like the sales pictures? Yes if not better.

* Were you satisfied with the product? Very much so, everything fit exactly as I had hoped if not better.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Sure.

* Would you buy this company's products second-hand? N/A

 

* What did you order?
-DZ Shoyo girl (Tan, double-jointed, large bust)
-eyelashes
-brilliant glass eyes (Sunset - 16mm)
-DH Dark Gem outfit
-LB shoes
-DZ wig (not offered on website, special order)

* When did you order?
Order placed on 10/21/2009 - October 21st, 2009

* Did you order directly from the company, or through a distributor or dealer?
Ordered thru Denver Doll Emporium - Dealer

* How was the communication?
Amazing. Before ordering, I emailed them with several questions regarding resins, items in stock, special orders, sanding, and insured shipping, and they were all answered promptly and very thoroughly!
I emailed them again a couple of times while waiting with other questions, as well as questions about updates, and they responded quickly and thouroughly each time.

* How easy was it to pay?
So easy! I opted for the "pay 20% up front, pay balance when items are ready to ship" option, and used a credit card.
After I placed my order, I received email confirmation of partial payment within minutes, and a few days later I received a paper receipt in the mail stating the new total with the special order wig and UPS 2nd Day Insured shipping costs included.

* How long did it take to ship?
From the date ordered, it was 65 days until I received my Doll-In-Store notice, and I payed the balance. Because of the weekend and holiday, my 2nd-day delivery took 5 days. The package arrived on 01/04/2010 - January 4th, 2010

* Was the quality appropriate for the price, in your opinion?
Absolutely, there were no defects in any of the items I ordered. The eyes were as closely matched as I could hope for in glass eyes, and everything else arrived packaged with care and in tip-top condition.

* Did the item look like the sales pictures?
The clothes and other items, yes - the doll was a stretch to imagine, because there are no stock photos of a tan Shoyo, but she was perfect. DZ seems to have slightly shrunk the eye opening in the Shoyo mold, but it's even better this way.

* Were you satisfied with the product?
Yes! My doll arrived very tightly strung, but otherwise everything was perfect and exactly as imagined.

* Would you order from this company (DENVER DOLL EMPORIUM) again?
Absolutely! I've already ordered my second doll (another DollZone), parts, and odds-and-ends through DDE, after asking them a slew of questions, and I'm very happy about my decision to do so.

* Would you buy this company's (DOLLZONE's) products second-hand?
I would... seriously consider it. But I would have to see and inspect the items in person before I would ever consider buying something used.

 

* What did you order? ws Lidell with default faceup
* When did you order? Dec 22
* How was the communication? Excellent as always
* How easy was it to pay? Easy enough even though I had an older gift card.
* How long did it take to ship? A bit. Souldoll is running about 8 weeks.
* Was the quality appropriate for the price, in your opinion? Sure is
* Did the item look like the sales pictures? Yep
* Were you satisfied with the product? I love her
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Have before, will again
* Would you buy this company's products second-hand n/a

 

* What did you order? BBB Weylin Blue Skin 60cm BJD; BBB Lt Tan 60cm Girl Body; Elfdoll Homme Hands; 6mm Glib Blue Eyes
* When did you order? October 2009
* How was the communication? They replied promptly to all my inquiries but some answers were not very customer friendly. (See below)
* How easy was it to pay? Very easy---I paid with my credit card in 2 payments.
* How long did it take to ship? The wait was long, but it was not their fault---BBB was backlogged and my dolls didn't come in until late January, 2010.
* Was the quality appropriate for the price, in your opinion? The price was excellent, but BBB has started to use really cheap 'S hooks' in their necks and when I pulled it up to put the head on, the entire hook just became almost 'straight', lost all the stringing down to the legs and I had to restring. This has happened 4 times now on the latest BBB dolls I've purchased. (All 2009 models) I love their dolls and I hope they will reconsider this new 'cheap' s-hook they're putting in their dolls.
* Did the item look like the sales pictures? Yes, exactly so.
* Were you satisfied with the product? I am satisfied but I hope BBB will put their old 's' hooks back into their 1/3 dolls as their new ones are not acceptable at all. Right now, my doll has a chain link in his head to hold him together!
* If you weren't satisfied, how did the company solve your problem? DDE offered to buy me a new S hook and said they'd inform BBB of the problem.
* Would you order from this company again? Not likely. When my order was delayed by a month or more, due to BBB's backlog and I was told my items weren't even started yet, I inquired if they could switch out my Lt Tan BBB for a different item. I knew they don't exchange or refund without a 20% restocking fee, but since they didn't even have my order out yet (BBB was delayed and didn't do a thing yet), I was hoping they'd make an exception, in the interest of customer happiness, and since it would be at no cost to them since BBB didn't even start on the dolls yet. However, they chose not to satisfy me and instead sent me a routine prewritten email about the 20% restocking fee and 'no exchanges.' Now, I know it was my error in wanting to switch out an item, and that I was just hoping for their kindness to help me out. It was completely their right to do so, but because of their (I feel, poor) choice in not accomodating my request, I most likely will not buy from them again. The Junky Spot is so much better than DDE in terms of Customer Service. JS will bend over backwards to help and accomodate, even at his expense. DDE won't budge, even though it was at no expense to themselves. Again, it was their right and their option and I have no complaint against it, but the result is that I won't purchase from them again because of this discompassion. If a customer asks me to switch something out, and I haven't started it yet or if it will not be much difference to me, I will ALWAYS try to accomodate their request. I don't want a customer to have something they aren't happy with and if an exchange will satisfy them, why not? This is my choice as a seller. And it's why JS has so many happy, returning customers as well, and why I won't be returning to buy from DDE in future.
* Would you buy this company's products second-hand? N/A