Denverdoll Feedback (ALL)

* What did you order?
One pair of Dollheart SD10/SD13 shoes

* When did you order?
Monday, March 16th

* How was the communication?
Just fine

* How easy was it to pay?
Easy, just paid the PayPal invoice.

* How long did it take to ship?
Arrived on Friday

* Was the quality appropriate for the price, in your opinion?
yes

* Did the item look like the sales pictures?
Yes, exactly...though the heels seem taller in person, but I don't mind. XD

* Were you satisfied with the product?
yes

Would you order from this company again?
yes yes

* Would you buy this company's products second-hand?
yes yes yes X3

 

* What did you order?
Dollzone Mo3

* When did you order?
Uhhh march 21st

* Did you order directly from the company, or through a distributor or dealer?
Dealer

* How was the communication?
Amazing, as usual~

* How easy was it to pay?
Very easy.

* How long did it take to ship?
Didn't really get it shipped...just handed over.

* Was the quality appropriate for the price, in your opinion?
Yep!

* Did the item look like the sales pictures?
Almost exactly, yes.

* Were you satisfied with the product?
Yep

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
yup!

* Would you buy this company's products second-hand?
Of course.

 

* What did you order?
Bobobie Apollo
* When did you order?
December 27th 2008
* Did you order directly from the company, or through a distributor or dealer?
From Denverdoll
* How was the communication?
Not bad. They got back to us quickly
* How easy was it to pay?
Seemed easy enough
* How long did it take to ship?
Pretty long. I just got him about two weeks ago. Though my doll wasn't in stock though the site said he was. Perhaps they were referring to the Weylin right next to it...but I couldn't tell.
* Was the quality appropriate for the price, in your opinion?
Very. I sometimes wonder why bobobie dolls are so inexpensive if they're this good.
* Did the item look like the sales pictures?
Better.
* Were you satisfied with the product?
Very ^^
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Already have. Awaiting eyes right now ^^
* Would you buy this company's products second-hand?
I think so.

 

Denver Doll Emporium

* What did you order?
MSD Dollzone Outfit + 8mm Acrylic Eyes

* When did you order?
March 29th

* How was the communication?
Very good.

* How easy was it to pay?
very easy

* How long did it take to ship?
2 days

* Was the quality appropriate for the price, in your opinion?
extremely.

* Did the item look like the sales pictures?
Yes, everything was Beyond Wonderful

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?


* Would you order from this company again?
I would

* Would you buy this company's products second-hand?
I would

 

* What did you order? Guessdoll Dark Blue Jeans
* When did you order? 3/30/2009
* Did you order directly from the company, or through a distributor or dealer? Dealer.
* How was the communication? Quite lovely.
* How easy was it to pay? Very easy!
* How long did it take to ship? Two days! They shipped them out the next day (Tuesday) and I got them today (Thursday).
* Was the quality appropriate for the price, in your opinion? Most definately.
* Did the item look like the sales pictures? Even better!
* Were you satisfied with the product? Totally.
* Would you order from this company again? Of course!
* Would you buy this company's products second-hand? Indeed.

 

* What did you order? Unidoll Berkut
* When did you order? December 27, 2008
* Did you order directly from the company, or through a distributor or dealer? dealer
* How was the communication? Excellent
* How easy was it to pay? Very easy; I bought on layaway and they notified when my payment would be processed.
* How long did it take to ship? They shipped the same day final payment was made.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Extremely
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? Yes

 

* What did you order? DIM Minimee boy body with event heads
* When did you order? January 22, 2009
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? Excellent
* How easy was it to pay? Very easy, I bought it on layaway and it went very smoothly.
* How long did it take to ship? They shipped the next day but the volcano caused a lot of flight cancellations so it took a couple of days longer than normal.
* Was the quality appropriate for the price, in your opinion? Oh yeah!
* Did the item look like the sales pictures? It was a special order
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? Yes

 

What did you order?
Fairyland Little Fee Shiwoo full set

* When did you order?
January 16th? I think?

* Did you order directly from the company, or through a distributor or dealer?
Dealer

* How was the communication?
Great! They would respond on the business days and hours, like their website states. So I'm happy with it!

* How easy was it to pay?
Yup! Paypal and layaway. Of course, the layaway program was different. They would send you a invoice and expect payment within 3 business days. Unless you emailed them that you wanted the invoice early or where going to pay later.

* How long did it take to ship?
Took about a three week due to Fairyland's part.

* Was the quality appropriate for the price, in your opinion?
Yup!

* Did the item look like the sales pictures?
Yup

* Were you satisfied with the product?
Yeah, but it was a part of a split! Either way he's looking good!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes! I love their layaway program!

* Would you buy this company's products second-hand?
N/A, they're a dealer, but yes I would buy their second hand products!

 

* What did you order? Clothing and a wip cap
* When did you order? Mon. Apr 6th
* How was the communication? Wonderful, all questions were answered right away and was informed when items were shipped.
* How easy was it to pay? Very easy, paid a portion with a gift card. Outstanding amount was invoiced to paypal right away, so there was no confusion.
* How long did it take to ship? No time at all, stuff was shipped same day.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yup
* Would you order from this company again? I plan too

 

What did you order? Clothing, Wigs, and a pair of eyes
* When did you order? Tue. Feb 9th
* How was the communication? Vey good, Had a few questions and they were answered promptly
* How easy was it to pay? Super easy, paid with visa
* How long did it take to ship? Shipped out very quick
* Was the quality appropriate for the price, in your opinion? It coulda been cheaper
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* Would you order from this company again? Yes

 

* What did you order? Eyes, a sword, wig caps, a "Fwig" faux-fur wig and two pairs of shoes

* When did you order? 4/6/09

* How was the communication? Excellent, prompt and professional; they mailed me with thorough information about the total shipping fee, tracking information, etc. when my order was processed and shipped, the same day I placed it. When I needed to contact them about making an exchange (not their fault, I made a sizing error on one item and another fit "on paper" but didn't work in person), they were just as nice and prompt, and very helpful in answering my questions about sizing advice on several items I was considering.

* How easy was it to pay? Paid online via credit card, perfectly easy.

* How long did it take to ship? Not long at all, they shipped the same day I placed my order. The package arrived three days later, pretty much on schedule in my experience for Priority Mail covering that distance.

* Was the quality appropriate for the price, in your opinion? Yes.

* Did the item look like the sales pictures? Yes; even better than the pictures in some cases, like the sword and shoes.

* Were you satisfied with the product? Yes. I had to exchange two items due to fit/size problems, but there was absolutely nothing wrong with the items, I simply misread the size on one listing, and the other just didn't have the right proportions to fit my doll's oddly-shaped feet.

* If you weren't satisfied, how did the company solve your problem? I almost hate to use the word "dissatisfaction" as I was perfectly happy with the merchandise quality and DDE's service, I merely needed to exchange two items due to an error on my part for one and an unforseeable sizing incompatibility with the other -- my DollZone fox has feet that are shaped differently from most human dolls, and shoes that are the right size in terms of length turned out to be the wrong shape to fit over her chunky paws. I enquired via email about exchange processing, and they again answered all my questions politely and promptly; I ended up ordering a few larger items for my SD girl, submitting it per their suggestion as a Paypal transaction, and they then invoiced me for the cost minus the value of the items being exchanged; according to their most recent email, now that I've paid they'll ship the exchange order as soon as my package of returns arrive. I'll post an update/edit once that transaction is complete.

* Would you order from this company again? Yes, and I've already done so as part of the exchange process.

* Would you buy this company's products second-hand? N/A, they're a dealer/reseller.

ETA (4/21/09)

Return/exchange process for the two pairs of shoes has been completed without a hitch; I mailed back the shoes late last week, they received my return package and shipped my new order (three items of SD clothing from DollHeart and Guess Doll) on 4/18, and I received the First Class parcel on 4/20. Simple and painless!

 

* What did you order?
a DZ wig and 16mm 'Bashful Blue' glass eyes
* When did you order?
Monday, Apr. 6
* How was the communication?
just fine
* How easy was it to pay?
Very easy, just waited for the PayPal invoice then paid it...
* How long did it take to ship?
Arrived on Thursday the 9th
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes yes
* Were you satisfied with the product?
yes yes yes
* Would you order from this company again?
...since this is my fifth post on here this year...I think that would be yes. xD
* Would you buy this company's products second-hand?
yeppers

 

* What did you order? Elfdoll Emma, Monique/Hope
* When did you order? March 21, 2009
* Did you order directly from the company, or through a distributor or dealer? Directly
* How was the communication? Fantastic, they let me know as soon as she shipped.
* How easy was it to pay? Very easy.
* How long did it take to ship? They shipped her out the next morning.
* Was the quality appropriate for the price, in your opinion? Yes, it was.
* Did the item look like the sales pictures? Yes, very much.
* Were you satisfied with the product? Definitely.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, in fact, I already have.
* Would you buy this company's products second-hand? Probably, but it would depend on who I was buying from.

 

What did you order? - A Fairyland A La Cart A-line Carl Female with a sleeping head

When did you order? - Jan 22nd

Did you order directly from the company, or through a distributor or dealer? - DDE Is the dealer

How was the communication? - Fantastic. All of my emails where answered usually within a few hours. They where really helpful.

How easy was it to pay? - Extremely. Paid my initial deposit via Paypal, and every month after that, they sent me a paypal invoice for the next layaway payment. It was extreamly easy and convenient.

How long did it take to ship? - Took about 2.5 months to get to DDE from Fairyland. Took about 2 days to get from DDE to my doorstep. They sent her out as soon as I made my last layaway payment.

Was the quality appropriate for the price, in your opinion? - Yes. Well worth every penny.

Did the item look like the sales pictures? - Yes

Were you satisfied with the product? - extremely!

If you weren't satisfied, how did the company solve your problem? - N/A

Would you order from this company again? - Yes. I plan to order another doll from them in the near future.

Would you buy this company's products second-hand? - Fairyland? Yes.

 

* What did you order? Dollzone Celine, Dollzone Leo, eyes, shoes
* When did you order? The Leo, eyes, and shoes were ordered Dec. 2. The Celine was a reorder that they allowed me to do Jan 27, because of a change in doll bodies.
* Did you order directly from the company, or through a distributor or dealer? Denver Doll is a distrubutor.
* How was the communication? Excellent!
* How easy was it to pay? Online credit card transaction. Very easy!
* How long did it take to ship? They shipped it as soon as the orders came in from Dollzone.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Even better
* Were you satisfied with the product? VERY
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? N/A

 

* What did you order? Peakswoods Lady Bee
* When did you order? January 26th, 2009
* Did you order directly from the company, or through a distributor or dealer? Durr hurr, dealer
* How was the communication? Excellent
* How easy was it to pay? It was very easy! Made a 20% deposit before the doll shipped out.
* How long did it take to ship? It took almost two months, but I ordered it during a holiday, the lunar new year. They told me that as soon as I ordered.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? I love this girl to bits, yes
* Would you order from this company again? Definitely! I love going down there, in person.
* Would you buy this company's products second-hand? Yes

 

* What did you order? LittleFee Shiwoo
* When did you order? Jan 17, 2009
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? Really quick! I got a response within an hour of my order if I remember correctly.
* How easy was it to pay? Really easy they offer two ways to pay and layaway. The only thing I didn't like was I didn't get notification when they were going to charge my ccard for the remaining balance... I had the money in a different account ^^;;;
* How long did it take to ship? Wow super fast! Like two day shipping I was impressed, I used the postal service this time. They offer different shipping options as well.
* Was the quality appropriate for the price, in your opinion? Totally!
* Did the item look like the sales pictures? Pretty much. Fur wigs are always a toss up, but that's not Denver Doll's job. They use company stock photos *but* will post galleries of dolls that they sell as well.
* Were you satisfied with the product? Very much so!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes, most definitely I love Denver Doll. They're a really good solid company!!!
* Would you buy this company's products second-hand? Yuppers~!!

 

* What did you order? LittleFee Shiwoo Fullset
* When did you order? Jan 14, 2009
* Did you order directly from the company, or through a distributor or dealer? (Denver Doll is the distributor)
* How was the communication?Great! All questions were answered a na fat friendly manner
* How easy was it to pay? * I used their layaway plan (and Paypal) which was very convienient
* How long did it take to ship? * They recieved it one day (from Fairyland), shipped it to me then next, and the following day he was in my hands!
* Was the quality appropriate for the price, in your opinion? YES!
* Did the item look like the sales pictures? * yes
* Were you satisfied with the product? Very much so!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? *Yes, probably multiple times!
* Would you buy this company's products second-hand? yes

 

I ordered Dollheart Outfits, one was not in stock yet (which I knew when I placed the order) other arrived within the week. Beautiful quality. Will buy from again if I can afford the Peakswood doll I am drooling on.

 

I've order from DDE twice this year but didn't write a review yet for the first order.


* What did you order? Souldoll Soulkid Katie.A, two wigs, and a wig cap
* When did you order? 16 January 2009
* Did you order directly from the company, or through a distributor or dealer? DDE is a distributor, so yes, the latter.
* How was the communication? Communication was excellent
* How easy was it to pay? Easy, with paypal
* How long did it take to ship? Once the doll finally arrived at DDE from Korea, shipping only took 3 business days. However, it took close to three months to actually get my doll. This has more to do with Souldoll than DDE.
* Was the quality appropriate for the price, in your opinion? Yes, very
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very much so
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? n/a



* What did you order? An outfit from Dollheart
* When did you order? 4 May 2009
* Did you order directly from the company, or through a distributor or dealer? Direct
* How was the communication? Very excellent
* How easy was it to pay? Extremely easy
* How long did it take to ship? Less than two days! I'd ordered the outfit at around 3 PM on Monday and got it at around noon today (Wednesday).
* Was the quality appropriate for the price, in your opinion? Yes, very much so
* Did the item look like the sales pictures? It looked better in person!
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? n/a

 

* What did you order? An outfit from guessdoll
* When did you order? April
* Did you order directly from the company, or through a distributor or dealer? Direct
* How was the communication? excellent and really friendly
* How easy was it to pay? website order page would not work for me at all, but they kindly took my order over email
* How long did it take to ship? Just over a week to the UK- Excellent!
* Was the quality appropriate for the price, in your opinion? yes, I love the suit
* Did the item look like the sales pictures? exactly the same
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? n/a

 

* What did you order? LeekeWorld wig
* When did you order? May 2nd
* Did you order directly from the company, or through a distributor or dealer?DDE
* How was the communication? Amazing
* How easy was it to pay? Paypal, very easy.
* How long did it take to ship? Crazy fast! I received my wig on Monday, May 4th.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem?N/A
* Would you order from this company again? Of coarse!
* Would you buy this company's products second-hand? Not sure...

 

* What did you order? LittleFee Flora
* When did you order? end of march
* Did you order directly from the company, or through a distributor or dealer? .....dealer.....
* How was the communication? communication is REALLY good! i love DDE ^^ called 'em three times in one day and they were nicest people ever ^^
* How easy was it to pay? very easy ^^
* How long did it take to ship? it took a little over a month for fairyland to ship it to them and about a week for it to get to georgia from colorado
* Was the quality appropriate for the price, in your opinion? yes, very much so
* Did the item look like the sales pictures? yup ^^
* Were you satisfied with the product? yup ^^
* Would you order from this company again? yes i would
* Would you buy this company's products second-hand? yup ^^

 

*What did you order?
DollZone Reiko, full set.

* When did you order?
Feb 2009 I think.

* Did you order directly from the company, or through a distributor or dealer?
Through DDE.

* How was the communication?
Excellent. They were always quick to reply to my e-mails.

* How easy was it to pay?
Pretty easy considering I paid by credit card.

* How long did it take to ship?
3 months from DollZone. Once it arrived at DDE, it reached me in a few days. Very quick. I was impressed.

* Was the quality appropriate for the price, in your opinion?
Definitely.

* Did the item look like the sales pictures?
For the most part, yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
They swapped the body for me which I was grateful.

* Would you order from this company again?
Yes, certainly. Excellent service.

* Would you buy this company's products second-hand?
Maybe

 

* What did you order? Clothing for a Pipos Mac

* When did you order? 15 April 2009

* Did you order directly from the company, or through a distributor or dealer? dealer

* How was the communication? Prompt

* How easy was it to pay? Simple by credit card.

* How long did it take to ship? They shipped the same day.

* Was the quality appropriate for the price, in your opinion? Yes

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product? Yes.

* Would you order from this company again? Already have. I have a ChocoPuki on layaway and a Flora on layaway. Very painless transactions and experiences.

* Would you buy this company's products second-hand? N/A

 

* What did you order?
Guessdoll outfit, Leekeworld wig, eyes

* When did you order?
5/8/09

* Did you order directly from the company, or through a distributor or dealer?
Dealer

* How was the communication?
It was good. I didn't get the confirmation email. I asked about it on 5/11 and got a prompt response the next day with all of the info. Very nice.

* How easy was it to pay?
Simple. Paid with credit card.

* How long did it take to ship?
2 days. Got it today actually.

* Was the quality appropriate for the price, in your opinion?
Very.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Extremely.

* If you weren't satisfied, how did the company solve your problem?
No issues.

* Would you order from this company again?
Yep.

* Would you buy this company's products second-hand?
Yep.

 

* What did you order?
DZ Megi-2 and Bobobie Lan
* When did you order?
Appx. 2 months ago
* Did you order directly from the company, or through a distributor or dealer?
They are the distributor for the dolls I bought, I ordered directly from DDE
* How was the communication?
Very good
* How easy was it to pay?
Very easy
* How long did it take to ship?
Megi - Took 9 weeks to arrive at DDE, arrived from DDE in 2 days. Lan was in stock and arrived in 2 days.
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes. They also provide IRL pictures of Bobobie products in addition to company products
* Were you satisfied with the product?
Yep!
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Definitely
* Would you buy this company's products second-hand?
If they sold second hand, yes

 

* What did you order?
Fairyland Little Fee Shiwoo
* When did you order?
November 2008
* How was the communication?
I did have to call a few times to get the updates, and when i did, two of the three times, people were nice....one of the times, the lady was EXTREMLY rude, and threatened to cancel my order if i didn't like the way "things were".
* How easy was it to pay?
Very easy, ironically.
* How long did it take to ship?
Little Fee Shiwoo Fullset was a pre order. I finally recieved my order in January, long after the fullsets from other sites had started arriving in the customers' hands.
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
yes
* Would you order from this company again?
Never
* Would you buy this company's products second-hand?
I would buy products i liked, as long as i did not have to deal with them personally. yes
__________________

 

* What did you order?
An A La carte MNF Carl and a Guessdoll outfit
* When did you order?
March 09
* How was the communication?
Very good! I did a layaway and had to change the schedule a couple of times. They replied to my e-mails within a couple of hours and answered all my questions.
* How easy was it to pay?
Very easy.
* How long did it take to ship?
It took four business days after my final payment to make it to me!
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes.
* Would you order from this company again?
Deffinately, I've always had nice transactions with them.
* Would you buy this company's products second-hand?
N/A

 

* What did you order? Resinsoul Mei
* When did you order? april
* How was the communication? Superb!
* How easy was it to pay? credit card, too easy
* How long did it take to ship? I'm local, so no shipping, and she was in stock
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? perfect
* Would you order from this company again? Definitely

note: It's ridiculous to hold any retailer responsible for shipping delays from the doll companies! There is seemingly no rhyme or reason for when companies ship orders, or who they ship to first, and DDE has never made claims that you will get your doll faster if you order from them. In some cases, it might be a bit longer than if you had ordered direct, but the saving in shipping and the safety of ordering form a US dealer more than makes up for that. And having a large selection of in-stock dolls is certainly a bonus.
__________________

 

What did you order?
Souldoll Soo Hyun
When did you order?
February (Four month layaway)
How was the communication?
Excellent! I always receive an answer within a day.
How easy was it to pay?
I always use Paypal - Super easy!
How long did it take to ship?
Once the final pymnt was made - 2 days (in stock doll)
Was the quality appropriate for the price, in your opinion?
Always
Did the item look like the sales picture?
To a "T"
Would you order from this company again?
Many times over!

I HAVE YET TO HAVE ONE BAD EXPERIENCE WITH DENVER DOLL EMPORIUM!

 

* What did you order?
A pair of MNF hook hands (#1)

* When did you order?
Friday (May 15) Night.

* Did you order directly from the company, or through a distributor or dealer?
I ordered directly through the company.

* How was the communication?
Amazing! I ordered the wrong pair of hands and I asked if I could change #4 hands to #1 hands, before shipment, and they did it with no problem! Prompt invoice!

* How easy was it to pay?
Super easy. It was prompt and on the day after I placed the order thwn the store opened back up!

* How long did it take to ship?
It shipped on the SAME DAY as I paid! (Saturday May 16)

* Was the quality appropriate for the price, in your opinion?
In new perfect condition!

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
I am very satisfied~

* If you weren't satisfied, how did the company solve your problem?
--

* Would you order from this company again?
I did before and I would again and again! They are very fast and reliable.

* Would you buy this company's products second-hand?
Yes I would.

 

* What did you order? a pair of eyes, wig cap, and puki mask
* When did you order? 5/7
* Did you order directly from the company, or through a distributor or dealer? directly from the company
* How was the communication? good, the emailed me about whether i was sure i wanted UPS over the postal service and then i asked to add the wig cap and they were totally cool with it.
* How easy was it to pay? Yup, credit card
* How long did it take to ship? considering i added something and e-mail isn't the fastest thing it took 5 days from the time i placed the original order.
* Was the quality appropriate for the price, in your opinion? yup
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? of course, this was my second order from them! ^^
* Would you buy this company's products second-hand? hmm.. probably not, i don't really trust the second hand market..

 

* What did you order?
Monique Gold Wig (8/9 Blond/Brown Paris wig)

* When did you order?
May 15 2009

* How was the communication?
Excellent

* How easy was it to pay?
Not bad. They would do well to update their shopping cart to calculate weight for shipping so that you can pay immediately, but other than that it was fine. I initially opted to pay with paypal, then I called them the next day to give them my CC number to pay that way and they were more than happy to do ti for me. Excellent service.

* How long did it take to ship?
I got my wig within a couple of days. Really fast!

* Was the quality appropriate for the price, in your opinion?
Absolutely

* Did the item look like the sales pictures?
yes

* Were you satisfied with the product?
yes

* Would you order from this company again?
Yes, I plan to buy a puki from them soon!

* Would you buy this company's products second-hand?
Absolutely!

 

* What did you order?
Choco Puki Rose

* When did you order?
April 15, 2009

* How was the communication?
Excellent

* How easy was it to pay?
Very easy and the layaway option helps out alot!

* How long did it take to ship?
Item arrived in stock over the weekend, shipped on Monday and got to my post office yesterday (Wed).

* Was the quality appropriate for the price, in your opinion?
Absolutely

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Absolutely!

* Would you order from this company again?
Yes, already have!

* Would you buy this company's products second-hand?
Absolutely!

 

What did you order? Bobobie Long in Blue! ...but it did turn out to be a ResinSoul one actually (has the RS red stamp engraving in the back and everything @.@ I had no clue that they also ordered from RS but hey its the same doll anyways....>.>)

* When did you order?
Febuary 12th

* How was the communication?
Very good as usual. They got back to me usually in 24 hrs or less

* How easy was it to pay?
extremely easy...debit card

* How long did it take to ship?
@.@ 12 weeks, they said 8-10 is the standard, but I am a pacient person and they answered my emails right away after 11 weeks when I was asking how much longer ^^;

* Was the quality appropriate for the price, in your opinion?
Dang straight it was. Its my 2 Long and I am plannign on getting a third one too!

* Did the item look like the sales pictures?
Yup
* Were you satisfied with the product?
Very much so

* Would you order from this company again?
Yeah, I always have a good experience with them

 

* What did you order?
Souldoll Soulkids Linn

* When did you order?
May 2

* Did you order directly from the company, or through a distributor or dealer?
the company

* How was the communication?
it was great

* How easy was it to pay?
it was simple, just put in my credit card number

* How long did it take to ship?
Ordered it on Friday, it arrived home on Monday

* Was the quality appropriate for the price, in your opinion?
yes

* Did the item look like the sales pictures?
different hair and eyes but mostly, yes

* Were you satisfied with the product?
Yes I love her

* Would you order from this company again?
Yes, I ordered my Abilene and Seung both from this company

 

* What did you order? A Leekeworld wig
* When did you order? 5/14/09
* Did you order directly from the company, or through a distributor or dealer? A dealer
* How was the communication? Great!
* How easy was it to pay? Very easy with Paypal
* How long did it take to ship? One day!
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes, I love it!
* Would you order from this company again? Definitely!

 

What did you order? Angell Studio Andrea with girl body, wig and eyes no face up or clothes

When did you order? Jan 14, 2009

Did you order directly from the company, or through a distributor or dealer? Dealer

How was the communication? Got quick confirmations when I paid, but nothing to update me on the status unless I asked for it.

How easy was it to pay? Easy

How long did it take to ship? Almost six months

Was the quality appropriate for the price, in your opinion? read below

Did the item look like the sales pictures? Yes

Were you satisfied with the product? Yes except I ordered the doll with a wig and eyes, got the wig, no eyes.

If you weren't satisfied, how did the company solve your problem? Waiting to hear back, I just sent them a message.

Would you order from this company again? No. After finding out that the doll I ordered in Jan wasn't really ordered and paid for by the dealer until the end of March doesn't make me too thrilled.

Would you buy this company's products second-hand? NA

 

* What did you order? 2 Leeke World Wigs

* When did you order? April 2009

* Did you order directly from the company, or through a distributor or dealer? Directly

* How was the communication? Wonderful, very fast and helpful

* How easy was it to pay? Easy, paypal

* How long did it take to ship? 2 weeks

* Was the quality appropriate for the price, in your opinion? Very much so

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product? Yes- the wigs look amazing

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? I just ordered a LittleFee Ante

* Would you buy this company's products second-hand? Perhaps

 

* What did you order?
1 Dollzone Shoyo (nude, no face-up), Leekeworld Francie wig, eyelashes, and socks
* When did you order?
The doll was originally ordered February 20th; the wig was added to the order later. The socks and eyelashes were a separate order on May 13th.
* Did you order directly from the company, or through a distributor or dealer?
N/A
* How was the communication?
Excellent as always. The wait for the doll was the company's fault, not DDE.
* How easy was it to pay?
Easy as always.
* How long did it take to ship?
Once in the store, no more than 2 days. Again, the long wait was for the doll to arrive from Dollzone.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Even better.
* Were you satisfied with the product?
Very much so!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
I guarantee I will.
* Would you buy this company's products second-hand?
N/A

 

* What did you order?
Dollzone outfit, Dollzone boots, eyelashes, and 5 random Re-Ment boxes.

* When did you order?
May 18th

* Did you order directly from the company, or through a distributor or dealer?
I think Denverdoll is a dealer...?

* How was the communication?
Really fast. Confirmation email came on the 20th.

* How easy was it to pay?
Super easy with credit card.

* How long did it take to ship?
Shipped on the 20th, package reached me on the 22nd. Definitely a lot faster than I expected!

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
I had a bit of trouble with the boots but that was due to Dollzone's design rather than any fault of Denverdoll's.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely.

* Would you buy this company's products second-hand?
Depends on what the item is, the condition, etc.

 

* What did you order?
I've ordered from them a few times....DIM doll and clothing; Secretdoll Yomo Binu and clothing and Bobobie Song and clothing.

* When did you order?
All from 6/08 thru 5/09

* Did you order directly from the company, or through a distributor or dealer?
I ordered from Denver Doll by their internet and by phone

* How was the communication?
Wonderful communication. They even called me back quickly when I left a message.

* How easy was it to pay?
Easy to pay. They took credit card.

* How long did it take to ship?
Every time I've ordered my goodies came within one week of my order. Once I ordered something that wasn't in stock and after waiting for a few weeks decided on something else and they let me switch without any problems and I had my new doll again, within a week.

* Was the quality appropriate for the price, in your opinion?
It was competitive. I think the dolls should be less....but they cost too much everyplace! LOL

* Did the item look like the sales pictures?
Yes. One thing I like about their website is they put up pictures of the dolls when they come in so you see them real as well as in the marketing pictures

* Were you satisfied with the product?
Yes. I love the dolls they sell

* If you weren't satisfied, how did the company solve your problem?
I am satisfied, but I'm also certain they would solve my problems if I had them.

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Yes

 

* What did you order?
BBB Mei, Leekeworld Wig, Monique Wig, Acrilic Eyes, DZ clothes...I think that's it

* When did you order?
4/17/09ish

* Did you order directly from the company, or through a distributor or dealer?
Direct from DDE

* How was the communication?
Fantastic! When I ordered my Mei, I got an email the next day saying that she would be shipped out that day.

* How easy was it to pay?
Very easy. They take paypal or credit card. I used credit card

* How long did it take to ship?
They shipped it out friday and I received it monday

* Was the quality appropriate for the price, in your opinion?
Yes. Very nice

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very much so

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yep.

* Would you buy this company's products second-hand?
Yeah

 

* What did you order?
LittleFee Shiwoo fullset

* When did you order?
January 17, 2009

* Did you order directly from the company, or through a distributor or dealer?
Distributor

* How was the communication?
Excellent communication and fairly quick as well. They were very thorough when answering any questions I had.

* How easy was it to pay?
Fairly easy. I made a slight mistake but they invoiced me and fixed it.

* How long did it take to ship?
Received the notice that Shiwoo arrived on March 28 but I had a payment plan going. I received Shiwoo on April 23

* Was the quality appropriate for the price, in your opinion?
Perfect!

* Did the item look like the sales pictures?
They did and they're both adorable.

* Were you satisfied with the product?
Couldn't be more happy.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes! Most definitely.

* Would you buy this company's products second-hand?
Yup!

 

* What did you order?
Spectrum Dove Glass Eyes

* When did you order?
5/27/09

* Did you order directly from the company, or through a distributor or dealer?
Directly from Denver Doll

* How was the communication?
It was good. I got the PayPal invoice right away, with the follow-up shipping notice.
* How easy was it to pay?
Pretty easy--DD does have you go through the extra step of them sending you the PayPal invoice, but this lets them check the order manually and might be more secure for everyone.

* How long did it take to ship?
2 days. Got it today, May 29th--the eyes were in stock so they went out as soon as the order was processed.

* Was the quality appropriate for the price, in your opinion?
The price was appropriate for the quality and especially the convenience--I have ordered them directly from China, which is of course slower and sometimes hit or miss for quality. When I buy from DD I know the stock has been checked and the bad ones have been tossed, so I don't mind paying a couple of dollars more--I get it in service.

* Did the item look like the sales pictures?
Yes, actually a bit better, the DD picture of this particular pair is a little muddy on screen, they are sparkly perfection in person.

* Were you satisfied with the product?
Extremely.

* If you weren't satisfied, how did the company solve your problem?
NA.

* Would you order from this company again?
Yep.

* Would you buy this company's products second-hand?
Of course

 

* What did you order? Several small things like eyes and skin caps, but also a couple of the Guess Doll clothing items.
* When did you order? Like last week
* How was the communication? As always Great!
* How easy was it to pay? So easy it makes my CC cry. LOL
* How long did it take to ship? They had it in mail that same day.
* Was the quality appropriate for the price, in your opinion? Oh these Guess Doll clothes are great and soon as the 2 guys arrive I can say how they fit as well.
* Did the item look like the sales pictures? Very much so.
* Were you satisfied with the product? So far so good.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Love DDE always go there first for anything I know they can get.
* Would you buy this company's products second-hand? If some one had bought an item from DDE and was reselling it I could be sure at least it was a good item.

 

* What did you order?
Bobobie Apollo (no faceup)
* When did you order?
before the 06/04/09 Not sure of the exact date.....

* How was the communication?
Exelent they answers all of my irratating emails! lol!
* How easy was it to pay?
I have only paid a deposit so far but it was easy to do

* How long did it take to ship?
I am still waiting but that is because of Bobobie not DDE

* Was the quality appropriate for the price, in your opinion?
From what i can tell yes.
* Did the item look like the sales pictures?
will tell you when i know (but tbh apollo's dont look like their sales pics mostly)


* Would you order from this company again?
yes
* Would you buy this company's products second-hand?
Yes

Overall i love DDE and for them to put up with me bugging them all the time! they are fab! will add more when my boy gets home

 

* What did you order?
Dollga (leekeworld) wig and eyelashes
* When did you order?
June 7, 2009
* Did you order directly from the company, or through a distributor or dealer?
Direct
* How was the communication?
Excellent, no problems
* How easy was it to pay?
Simple as pie. C:
* How long did it take to ship?
The order shipped out Monday, and got here today. It was surprisingly quick.
* Was the quality appropriate for the price, in your opinion?
Certainly.
* Did the item look like the sales pictures?
More or less. I expected there to be a little color difference from the sales picture, but then the wig is a very hard hair color to photograph accurately.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Dollzone Mo-2

* When did you order?
03.17.09

* Did you order directly from the company, or through a distributor or dealer?
Denver Doll is a distributor

* How was the communication?
Great! They answered e-mails promptly and were polite over the phone.

* How easy was it to pay?
Very easy - PayPal

* How long did it take to ship?
85 days --- Dollzone Backlog

* Was the quality appropriate for the price, in your opinion?
Yep

* Did the item look like the sales pictures?
Not quite but it's not DDE's fault. Dollzone likes to experiment with face-ups. -_-;

* Were you satisfied with the product?
Yea

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Hm, perhaps. I'd rather go to Junkyspot though since they keep their dolls in stock.

* Would you buy this company's products second-hand?
Sure

 

What did you order?
I ordered a Leekeworld wig and a pair of MNF hands.

When did you order?
early May

Did you order directly from the company, or through a distributor or dealer?
I ordered directly from the website.

How was the communication?
N/A

How easy was it to pay?
Payment was very understandable and easy.

How long did it take to ship?
shipping took about 3 to 4 business days

Was the quality appropriate for the price, in your opinion?
Price was very appropriate for what I bought.

Did the item look like the sales pictures?
Everything looked the same as they did on the site.

Were you satisfied with the product?
I was very satisfied with the wig and hands.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
I sure would.

Would you buy this company's products second-hand?
sure would

 

* What did you order?
Bobobie Weylin, clothes, shoes and wig
* When did you order?
06.06.09
* Did you order directly from the company, or through a distributor or dealer?
A distributor
* How was the communication?
Great! give me all the info i needed and respond my e-mails in timely manner
* How easy was it to pay?
Very easy - PayPal
* How long did it take to ship?
Hours
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Sure
* Would you buy this company's products second-hand?
I think so

 

* What did you order?
Leekeworld Kosha wig (size 8/9 in eve cream) and a box of re-ment
* When did you order?
6/8/09
* How was the communication?
Good. They sent me a total and invoice the next day and confirmation of shipping after that.
* How easy was it to pay?
Very easy - PayPal
* How long did it take to ship?
I paid on 6/9 and they shipped on 6/10
* Was the quality appropriate for the price, in your opinion?
The re-ment yes, but I was disappointed with the Leeke wig.
The wig was somewhat flawed in that there was not enough hair on the top of the wig cap so there is bald patch. You can see the wig cap no matter how you try to comb the hair over the patch.
* Did the item look like the sales pictures?
The re-ment did. The wig looked like it except for that unsightly bald patch.
* Were you satisfied with the product?
For the re-ment, yes. THe wig, no.
* If you weren't satisfied, how did the company solve your problem?
They sent me a replacement wig and a prepaid envelope to return the original one. I was happy with their quick solution to the problem.
* Would you order from this company again?
Sure. They are always easy to work with. I don't forsee any problems.
* Would you buy this company's products second-hand?
N/A

 

* What did you order?
MNF Woosoo Vampire, a sword, a wig, some boots
* When did you order?
4-17-09
* Did you order directly from the company, or through a distributor or dealer?
A distributor
* How was the communication?
Awesome as always! They replied back right away and said they got the order. However, their automated messages (itemized list and order number) were delayed. When I asked they said they're getting a new system this summer. It should solve the problem.
* How easy was it to pay?
Very easy (credit card)
* How long did it take to ship?
Roughly 2 months (arrived 6-15-09)
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes and no (see below)
* If you weren't satisfied, how did the company solve your problem?
I loved everything but the boots. I talked to DDE again, and they were incredibly helpful. I'm in the process of exchanging the old boots for some new ones. Couldn't be simpler.
* Would you order from this company again?
You bet!
* Would you buy this company's products second-hand?
Sure

 

* What did you order?
5/6 black2 Tibetan lamb Fwig, 9/9.5 cocoa premium Fwig, 14mm Spirit Orchid glass eyes, 16mm Gray Ghost glass eyes, 46mm skull boots, and three ReMent fashion outfits.
* When did you order?
Sunday, Jun 14
* How was the communication?
fine
* How easy was it to pay?
Very easy, just waited for them to send me the PayPal invoice then paid it...
* How long did it take to ship?
Arrived on Thursday the 18th
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yess
* Were you satisfied with the product?
yesss XD
* Would you order from this company again?
...I have, many many times now. *heh*
* Would you buy this company's products second-hand?
yep!

 

* What did you order? Leeke wig LR002 in maroon, size 6-6.5
* When did you order? 6/18
* How was the communication? Very good as usual.
* How easy was it to pay? I paid by paypal, very easy.
* How long did it take to ship? About 24 hours.
* Was the quality appropriate for the price, in your opinion?
Yes, the wig was wonderful.
* Did the item look like the sales pictures?
I think the wig has a little more volume in real life, but that's Leeke's issue.
* Were you satisfied with the product?
Very much!
* Would you order from this company again?
Of course! I always look forward to buying from them.
* Would you buy this company's products second-hand?
N/A

 

* What did you order?
elfdoll flower fairy rosie fullset in leaf skin.
* When did you order?
february 2009
* Did you order directly from the company, or through a distributor or dealer?
Direct
* How was the communication?
outstanding! i was kept updated on the status of my order on a regular basis
* How easy was it to pay?
super easy and super convenient
* How long did it take to ship?
the doll was shipped immediately on arrival at DDE and reached me in less than two days.
* Was the quality appropriate for the price, in your opinion?
absolutely!
* Did the item look like the sales pictures?
it was actually even nicer that the photographs!
* Were you satisfied with the product?
definitely
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
certainly.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Resinsoul Dai w/o faceup

* When did you order?
early-mid april
rec'd june 30
Any delays were entirely on Bobobie's end - they appear to have a long backlong.

* How was the communication?
Perfect - they notified me as soon as she arrived

* How easy was it to pay?
Super easy

* How long did it take to ship?
n/a Local pickup

* Was the quality appropriate for the price, in your opinion?
definitely

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Totally

* Would you order from this company again?
Absolutely

 

* What did you order? MNF beuatiful line body, 2 MSD outfits,Yo-sd shoes,1 yo-sd outfit,sword, piki wiking face plate, piki hands, and piki pig hand and ear set, piki red rabbit outfit.
* When did you order? some time in feb for the frist part, then added some stuff later.
* Did you order directly from the company, or through a distributor or dealer?dealer
* How was the communication? the best! they awnswered everything right away and even when i added stuff made sure of things
* How easy was it to pay?very easy and i loved the fact they have lay-a-way
* How long did it take to ship? once everything was paid for, it was shipped right away.
* Was the quality appropriate for the price, in your opinion? yes very much so.
* Did the item look like the sales pictures?
YUP!

* Were you satisfied with the product?yup!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? YUP! planning to order some MNF hands.
* Would you buy this company's products second-hand? n/a

 

* What did you order?
A Puki Madeleine, and two mohair Fairyland wigs.
* When did you order?
Thursday, July 2.
* Did you order directly from the company, or through a distributor or dealer?
From the company.
* How was the communication?
Not great. I had to wait days between replies, calling and generally felt like I had to bug them to order.
* How easy was it to pay?
Quite easy, once they finally sent me shipping charges.
* How long did it take to ship?
Once the shipping charges were approved, that day. I was careful to order things in stock.
* Was the quality appropriate for the price, in your opinion?
One of the wigs was not. The wigs were already a bit pricey, but one came with a matted texture and was not soft at all.
* Did the item look like the sales pictures?
NO. My Madeleine did not look like the sale pictures. Her sales pictures show her as being sweet and shy, and she came with the most angry eyebrows that I think I've ever seen. She looks evil, according to a few of my friends.
* Were you satisfied with the product?
Just one of the wigs. The rest? No.
* If you weren't satisfied, how did the company solve your problem?
So far, by asking if they could do anything to help, "besides jump in a lake." Yes, direct quote from the email. They want me to return my Madeleine, and I told them that I would be happy with either with a refund on the faceup charge to get it fixed, or a to exchange the wig I got for one with bangs so that I could hide her angry eyebrows. So far it has not been resolved.
* Would you order from this company again?
I would honestly think twice.
* Would you buy this company's products second-hand?
N/A