Denverdoll Feedback (ALL)

What did you order?
1. Dollzone WS Hid w/o face-up + clothing + wig
2. Puki PongPong + clothing + wigs
(I feel like a glutton looking at everything I bought. )

When did you order?
1. Mid Nov...don't remember the exact date.
2. Dec 8-ish?

How was the communication?
Awesome. They replied a few hours after I emailed them.

How easy was it to pay?
Debit...too lazy to use paypal for some reason.

How long did it take to ship?
1. It was a pre-order, so it took 6 weeks to get to DDE and then a week to get to me.
2. A week!

Was the quality appropriate for the price, in your opinion?
Definitely. They're both siblings and they're so adorable that I can't regret my purchase at all.

Did the item look like the sales pictures?
Oh man...Puki's resin is so pretty. And I'm in love with my Hid, even though he doesn't have a face-up yet.

Were you satisfied with the product?
Yes. Definitely. The only iffy thing is that Hid is a little floppy...he keeps on dropping Puki (his beloved little sister!). But I think I'm gonna order a double jointed body for him...yes, ready to splurge so soon again.

 

What did you order?
FairyLand Puki Cupid

When did you order?
December 18th, 2008
Order confirmed: December 19th, 2008
Order shipped: December 20th, 2008

How was the communication?
very good; kept me updated with frequent emails

How easy was it to pay?
Very easy via PayPal

How long did it take to ship?
She arrived December 23rd; shipping was really fast and it was great to get her before Christmas! (chose Priority with insurance option)

Was the quality appropriate for the price, in your opinion?
Yes; she stole my heart right away Also, shipping was very reasonable.

Did the item look like the sales pictures?
Yes

Were you satisfied with the product?
Yes!


Thank you very much DDE!

 

What did you order?
Two pairs of Dale Rae shoes in MSD size, and a Gracefaerie corset pattern, also MSD sized.

When did you order?
November 7th I believe.

How was the communication?
Very good, e-mails were next day

How easy was it to pay?
Very easy

How long did it take to ship?
I'm not sure, since it was a Christmas present to me, and therefore I was supposed to have selective amnesia.

Was the quality appropriate for the price, in your opinion?
Yes, the shoes were for sure, although the pattern seemed a bit expensive.

Did the item look like the sales pictures?
Yes

Were you satisfied with the product?
Yes, however I was accidentally sent a pair of SD sized shoes rather then MSD sized.

If you weren't satisfied, how did the company solve your problem?
My mother had simply wrapped the box as it had arrived for Christmas, so I didn't realize that the shoes were the wrong size until I took one out of the bag it came in to put on my girl's foot on Christmas morning. I e-mailed Denver Doll and explained the problem, and the next day (the 26th) they sent me a very apologetic e-mail, and offered to refund my money or send me the correct size, telling me I could keep the SD-sized shoes I was sent, since they didn't feel it would be worth shipping them back. Today (the 27th) I was told that my shoes were mailed out, and that she'd double checked the size this time.
I'm very satisfied with Denver Doll's customer service, I'd order from them again.

 

What did you order?
DZ Megi-2

How was the communication?
Great. They kept me informed every step of the way. They've very polite and informative.

When did you order?
Oct 31st around there.

How easy was it to pay?
Easy. I used paypal. You just have to wait for them send the invoice =3

How long did it take to ship?
Well baring waiting for DZ to actually get the doll to the States, and the Sunday in the middle of the ship time, it actually took about 4 days. I used the UPS method. I should point out, if you're in the US, you can pick your shipping method with DDE.

Was the quality appropriate for the price, in your opinion?
Definitely!

Did the item look like the sales pictures?
Stock DZ photos, but yes, it did.

Were you satisfied with the product?
I was very satisfied.

DDE is a great place to order from, very easy to deal with.

 

What did you order?
DZ - Shoyo, shortcake pink wig, pink high top tennis shoes, and DZ outfit for a 70cm.

How was the communication?
Wonderful! They replied very quickly and was very polite.

When did you order?
Nov. 17.

How easy was it to pay?
Yep, paypal.

How long did it take to ship?
It took about 6 weeks to get to DDE and then two days to get to my friend's house.

Was the quality appropriate for the price, in your opinion?
Oh yes! A lot lighter than I expected.

Did the item look like the sales pictures?
Yes. I can't wait to give her a face up tomorrow!

Were you satisfied with the product?
Extremely satisfied. I love DDE!

 

What did you order?
a dollheart outfit

When did you order?
Dec 24

How easy was it to pay?
Very easy, paypal!

How long did it take to ship?
Arrived Dec 29 (was shipped 26th)

Was the quality appropriate for the price, in your opinion?
absolutely, but dollheart sets the price, not DD

Did the item look like the sales pictures?
yes.

Were you satisfied with the product?
yes!
And ontop of it, their customer service was wonderful. They answered all of my questions promptly, and even held an item for me for a couple of days.

 

What did you order?
DZ Megi-2

When did you order?
11/24/08

Did you order directly from the company, or through a distributor or dealer?
Dealer

How was the communication?
My boyfriend ordered it for me. So he relayed info to me, but we didn't ask a lot of questions. What we did ask was answered quickly.

How easy was it to pay?
Pretty easy, Paypal was used.

How long did it take to ship?
6weeks to reach DDE and 3 days to get to me.

Was the quality appropriate for the price, in your opinion?
Absolutely.

Did the item look like the sales pictures?
Much cooler up close.

Were you satisfied with the product?
Extremely.

Would you order from this company again?
Yes I would.

Would you buy this company's products second-hand?
It's a possibility.

 

* What did you order? DIM Love Kassia
* When did you order? Novemeber 2008 (received Jan 09)
* Did you order directly from the company, or through a distributor or dealer? DDE is a dealer...
* How was the communication? Wonderful. Couldn't have asked for better.
* How easy was it to pay? Super easy.
* How long did it take to ship? They mailed my doll the same day I made my final layaway payment!
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Better!
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Already have another doll on layaway and I am sure this won't be the last time.
* Would you buy this company's products second-hand? N/A

 

* What did you order?
Angell Studio MSD Dress

* When did you order?
01/04/08

* Did you order directly from the company, or through a distributor or dealer?
Dealer

* How was the communication?
Excellent - they emailed me everything including the order information and a tracking number.

* How easy was it to pay?
Very easy - I used a credit card, chose whatever shipping I wanted, and it was charged the full amount with s&h cost included without a problem.

* How long did it take to ship?
I ordered on a Sunday so they shipped it out the next day on a Monday. I got it in the mail today, a Thursday. Very quick. I also just chose the cheapest, first class USPS shipping too.

* Was the quality appropriate for the price, in your opinion?
Yes. I think what I got was worth more than the price just because everything went well.

* Did the item look like the sales pictures?
The only thing different is that some minor details in the picture looked purple but what I got was actually black.

* Were you satisfied with the product?
Yes, it looks great!

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes, if I really wanted to.

* Would you buy this company's products second-hand?
Yes

 

* What did you order? Angell Studio's Black Queen outfit, Dollheart's Leland hat, and a Dollzone crayola-blue short wig
* When did you order? Dec 30th, 2008
* How was the communication? Excellent, very prompt at sending the total shipping cost and in-stock confirmation
* How easy was it to pay? Very easy, used Amex gift Card
* How long did it take to ship? Three days/two business days (new year holiday)
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very much so
* Would you order from this company again? Most likely

 

* What did you order? Dollzone Yue Full Set.
* When did you order? Around November 30th 08.
* Did you order directly from the company, or through a distributor or dealer? From the company.
* How was the communication? Brilliant. They are so friendly, and respond within hours.
* How easy was it to pay? Very easy.
* How long did it take to ship? Once I'd paid, and it had arrived, it was shipped the next day.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Even better. ^^
* Were you satisfied with the product? I am, very.
* If you weren't satisfied, how did the company solve your problem? -
* Would you order from this company again? I am in a few months. ^^
* Would you buy this company's products second-hand? Most likely.

 

* What did you order?
DZ Leo with faceup
* When did you order?
January 11th
* Did you order directly from the company, or through a distributor or dealer?
Dealer
* How was the communication?
Very good, but I was actually in the store. xD
* How easy was it to pay?
Just handed the money over to them. :3
* How long did it take to ship?
No shipping.
* Was the quality appropriate for the price, in your opinion?
Beyond amazing, they were very kind about the pricing.
* Did the item look like the sales pictures?
Yup, exactly.
* Were you satisfied with the product?
Extremely.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Of course.
* Would you buy this company's products second-hand?
Yes, I would.

 

* What did you order? I have ordered several dolls-DIM Bellosse, 3 Pukis, and 3 d more dolls on order

* When did you order? Various times

* Did you order directly from the company, or through a distributor or dealer? From items DDE had in stock from companies

* How was the communication? EXCELLANT, they kept me posted every step of the way

* How easy was it to pay? Super easy-they take Paypal or debit or credit cards

* How long did it take to ship? My instock items were shipped within 12 hours of my order!

* Was the quality appropriate for the price, in your opinion? Yes

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product? Yes

* If you weren't satisfied, how did the company solve your problem? NA

* Would you order from this company again? I have several more preorders with them currently

* Would you buy this company's products second-hand? Yes

 

Oh me too, me too!!

* What did you order?
Elfdoll LE50 Tan K

* When did you order?
As soon as it was humanly possible to do so. I don't remember precisely but I had to have sent them five emails in one day just to be sure I wouldn't miss him

* Did you order directly from the company, or through a distributor or dealer?
They're a dealership.

* How was the communication?
Wonderful, as is always the case with DDE.

* How easy was it to pay?
Simple. And I was delighted to have a 4-month layaway option on him since he was a tad pricey.

* How long did it take to ship?
About half a day from the moment they got him in to reaching my doorstep (I only live 75 miles away but they had him in the UPS truck *instantly*)

* Was the quality appropriate for the price, in your opinion?
I can't even begin to say enough about this doll. Fabulous.

* Did the item look like the sales pictures?
Better!

* Were you satisfied with the product?
I'm still squealing

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
From the company *and* from this dealership. Absolutely.

* Would you buy this company's products second-hand?
N/A but yes I'd buy something second hand from DDE if they did that. And as to the Elfdoll, absolutely.

 

*What did you order? A DZ Hid the Assassin
* When did you order? Around June of 2008
* Did you order directly from the company, or through a distributor or dealer? Through the company
* How was the communication? The communication was excellent! I phone called them and they let me know exactly what I could do for layaway. They were quick to respond to email and took wonderful care of my questions.
* How easy was it to pay? Very easy. I simply sent both of my installments for both layaway and final payment through paypal.
* How long did it take to ship? Two weeks after they recieved the doll from the DZ company.
* Was the quality appropriate for the price, in your opinion? Extremely. I paid for what I earned, and that was for a perfect and shiny-new dollfie with great faceup and was handled like an angel through shipment.
* Did the item look like the sales pictures? Dollfies are always subject to look different than the model in the picture for show, so he didn't look exactly like the photo, but he certainly looked similiar. In my opinion, I think he looked better than the sales picture~
* Were you satisfied with the product? Very satisfied!
* Would you order from this company again? Of course! I plan to buy clothes from them soon, since they're so trustworthy.
* Would you buy this company's products second-hand? As long as they show what kind of condition it is in, of course.

 

* What did you order? DZ Hong, BBB Bei, various accessories
* When did you order?: Many times from August 08 through now.
* Did you order directly from the company, or through a distributor or dealer?: Directly
* How was the communication?: Absolutely wonderful. They were always on the ball giving me updates and letting me know what was going on. They respond to my questions very quickly and always tell me just what I needed to know.
* How easy was it to pay?: Easy peasy! No problems there.
* How long did it take to ship?: Usually same or next day for items in stock or next day for items they just got for me.
* Was the quality appropriate for the price, in your opinion?: Very good prices. The glass eyes they sell are worth much more then they sell for.
* Did the item look like the sales pictures?: They looked better in most cases!
* Were you satisfied with the product?: Very much so.
* If you weren't satisfied, how did the company solve your problem?: N/A
* Would you order from this company again?: In a heart beat, DDE is where I always turn to when I'm looking to get stuff for my dolls.
* Would you buy this company's products second-hand?: You betcha.

 

* What did you order?
Dollzone Fenyo 2 Dress
* When did you order?
1-12-09
* Did you order directly from the company, or through a distributor or dealer?
From the Company
* How was the communication?
Quick response e-mails!
* How easy was it to pay?
Simple and fast
* How long did it take to ship?
Less than two days
* Was the quality appropriate for the price, in your opinion?
From the product I'd say the 40 bucks was worth it... very good quality
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Very!
* If you weren't satisfied, how did the company solve your problem?
*Satisfied*
* Would you order from this company again?
Yes, planning to in a few weeks.
* Would you buy this company's products second-hand?
Yes

 

* What did you order?
Two pairs of 16mm Brilliant Glass eyes and a DZ wig
* When did you order?
January 10th (Saturday, in the evening)
* Did you order directly from the company, or through a distributor or dealer?
...err, DDE is a distributor/dealer, so this is not really really applicable. XD
* How was the communication?
Very good. They are closed on Sundays, but they sent me a PayPal invoice soon after opening on Monday.
* How easy was it to pay?
Very easy, just paid the PayPal invoice they sent me.
* How long did it take to ship?
I got the shipping email on Monday afternoon, after I paid. I received the package on Wednesday.
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
Not exactly--I bought the 'Hypnotic' eyes, and the ones I received look a bit more like the 'Watercolor' eyes...more like petals and less like a spiral--though they are definitely the colour of the 'Hypnotic' eyes. I put this down to the eyes all being hand-made, though, so of course they will vary. I really like the look of the ones I got, so I'm not complaining. I also ordered the 'Spirit Dove' eyes, and those look just like the pics...only 1000x more gorgeous. XD
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
yes
* Would you buy this company's products second-hand?
yes

 

* What did you order? Pukis, Puki Parts and stuff for Pukis
* When did you order? Began on 10th and latest just a couple of days ago.
* Did you order directly from the company, or through a distributor or dealer? DDE Direct
* How was the communication? Excellent
* How easy was it to pay? Been doing business with DDE for at least 3 years and always a pleasure.
* How long did it take to ship? 2-3 days from order to having in hand the items in stock.
* Was the quality appropriate for the price, in your opinion? Yes esp. considering most items not able to get at all.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? Have and always will.
* Would you buy this company's products second-hand? Not a lot out there except for dolls, but if a DDE exclusive would for sure.

 

I had ordered my first doll through DDE Christmas of 2007, and it went amazingly. They were very nice, threw in a bunch of freebies since I was buying a full set and also a complete n00b, and were all around helpful.

Since then I have stopped by a few times throughout the year (it's a very VERY long drive for me but convenient for no shipping) to buy accessories/eyes/wigs and such. Every time I've been in there, their Customer Service has gotten progressively worse and worse. Not sure why. Maybe they have hired new people to work under them?
I stopped in once to buy new string and a restringing kit for my doll. Of course since I was new at it, I asked if they had any tips or could help me. Taking apart a doll is kind of scary for the first time. oo; They rudely turned me away, saying that they can't do anything. They didn't even give me any tips! Simply said that they CAN'T (it's a doll store... who would have thought?). Then Wendy came out and said that she could no problem, helped me take him apart, and told me how I should have done it, and gave me a link for more instructions when I got home.
If you need to talk to anyone, talk to Wendy, the rest of them are VERY rude. She's always been very nice and helpful.


* What did you order? MNF Seorin A Line, Sleeping Head (2 heads and body, no face up)
* When did you order? November 5th, 2008
* Did you order directly from the company, or through a distributor or dealer? denverdoll.com
* How was the communication? Very poor. I had called DDE after placing my order online a few days later to make sure that they got it, spoke to Wendy. She said that they processed it, and it would arrive in 4-6 weeks. Guaranteed it would arrive before Christmas, as it was *supposed* to be a gift. Mid Dec., and I still haven't recieved anything. No e-mail, no phone call. I called them up twice during Dec., spoke both times to someone else who was rude and they simply told me that they 'don't know' where it is or when it's comming. Said I could 'give a picture' of the doll instead. Haha. Mid January and I still have no idea where the doll is. I called them again, and they said 'They have been ordering alot of Little Fee's and Puki's, and the regular doll orders have been pushed back.' That's not right. I have friends who ordered from them AFTER me and recieved their items BEFORE me. ??? I finally get an e-mail on the 20th of January saying he's in the store.
* How easy was it to pay? I had put a down payment of $106.00 down through the website with PayPal when they ordered him. When my doll finally arrived, they simply *forgot* that I had put a down payment on the doll, and were asking for a much higher price in total.
* How long did it take to ship? 11 Weeks
* Was the quality appropriate for the price, in your opinion? The doll is good quality, but the price was not the original price I had expected to pay when I placed my order.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? I was dissatisfied with their service. I have worked in Customer Service myself for eight years as manager for several different companies, and I know how to work with people and how to treat them. I had politely brought up my concerns and dissappointments to their attention, and they rudely simply told me that 'I could have my money back and they'll just keep the doll.' I hadn't even suggested that I wanted my money back, because it was STILL a gift and I still very much so wanted the doll. They basically told me that they don't give two sh**s if I gave them my money or not because they had enough other people buying their Puki's and LittleFee's now and didn't need my business. That is completely unnacceptable in service. I was baffled.
* Would you order from this company again? After a year of constantly dropping service, I'm sad to say no. People who have ordered directly from the Doll Websites have recieved their items much faster than I have from ordering through DDE.
* Would you buy this company's products second-hand? Yes. I like the product, just very dissappointed with the rude service lately. I understand that they're busier now, which is good for them, but that doesn't mean that they can treat the people who aren't buying the new product like dirt. It's still a purchase.

 

* What did you order? a wig, eyes, and a BBB Isabella, Normal Skin
* When did you order? only a week or so before she came
* Did you order directly from the company, or through a distributor or dealer? denverdoll.com
* How was the communication? Fine, I thought. They checked to see if my stuff was in stock and then sent her.
* How easy was it to pay? easy
* How long did it take to ship? maybe 2 weeks
* Was the quality appropriate for the price, in your opinion? The price is fine--standard to what she could cost everywhere else
* Did the item look like the sales pictures? Yes--but I think all of the pictures I have seen of her look better than my girl!
* Were you satisfied with the product? Not really--and it's not just buyer's remorse. I paid for a Normal Skin and was sent a White Skin. My receipt says NS. At the time I ordered, they claimed they had both in stock. When I checked just now to see how easy an exchange would be, I noticed they changed it to only WS in stock
* If you weren't satisfied, how did the company solve your problem? I am going to email them, but as it will take forever and a day to exchange her for a NS, I might try to just trade or sell her,
* Would you order from this company again?I dunno. I think maybe I would buy products like wigs or shoes or eyes, but I don't think I would get the doll through them again, unless it was the only way. And I think I would probably call them to place the order rather than just online.
buy this company's products second-hand? sure

 

* What did you order?
A MNF Shiwoo (A-line, small bust body), clothes, a wig, shoes

* When did you order?
November 25th, 2008

* Did you order directly from the company, or through a distributor or dealer?
Denver Doll is a distributor.

* How was the communication?
Great communication! They always respond to my questions promptly.

* How easy was it to pay?
Very easy (credit card).

* How long did it take to ship?
8 weeks. However, FairyLand was being hammered with Puki/Little Fee orders. So I understand (and I'm fine with) the longer wait.

* Was the quality appropriate for the price, in your opinion?
The quality is excellent.

* Did the item look like the sales pictures?
Yup!

* Were you satisfied with the product?
Yes but... (see next question)

* If you weren't satisfied, how did the company solve your problem?
I was satisfied with my order. However, the wig I picked out wasn't my girl's style. So I'm currently working with Denver Doll on returning the wig and exchanging it for a gift card. Again, DDE did nothing wrong! The wig was in perfect condition, and exactly what I asked for. This was a personal choice. DDE is being very helpful about the whole process.

* Would you order from this company again?
Certainly!

* Would you buy this company's products second-hand?
Sure!

 

* What did you order?
A Bobobie Ju, wig, eyes

* When did you order?
December 22, 2009

* Did you order directly from the company, or through a distributor or dealer?
Denver Doll is a distributor.

* How was the communication?
Great communication as always! I double checked a few things before placing the order.

* How easy was it to pay?
Very easy (credit card).

* How long did it take to ship?
2 days! (All the items were in stock.)

* Was the quality appropriate for the price, in your opinion?
You bet!

* Did the item look like the sales pictures?
Yup!

* Were you satisfied with the product?
Yup!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yup!

* Would you buy this company's products second-hand?
Yup!

 

* What did you order? Dollheart Dress
* When did you order? Dec/Jan (layaway)
* How was the communication? Good, Was in contact when item was recived and ready to ship out after final payment.
* How easy was it to pay? Paypal; Very Easy
* How long did it take to ship? 24h after payment.

* Did the item look like the sales pictures? Yup it was the real, dollheart, deal.

* Would you order from this company again? Yup, I have several times.

 

* What did you order? BBB Sprite + wig + eyes
* When did you order? 1/24/09
* Did you order directly from the company, or through a distributor or dealer? dealer
* How was the communication? super!
* How easy was it to pay? paypal
* How long did it take to ship? ordered on Friday, my doll was here Monday!!!
* Was the quality appropriate for the price, in your opinion? Yes. Same prices as buying from BBB directly
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

 

Denver Doll Emporium

* What did you order?
2 x Basic Little Fee Sets (1x NS Pipi and 1x WS Ante)
1 x Full Set NS Little Fee Ante

* When did you order?
27th October 2008

* How was the communication?
Excellent and always within 48 hours

* How easy was it to pay?
Easy to pay though they charged my card twice without clarifying that the charge date was okay.

* How long did it take to ship?
Shipped within a week of them receiving the dolls

* Was the quality appropriate for the price, in your opinion?
If I had know that express shipping was going to be so high I would have bought direct from the company as it was about $10 less per package.

* Did the item look like the sales pictures?
Exactly the same only cuter IRL

* Were you satisfied with the product?
Very

* If you weren't satisfied, how did the company solve your problem?
Does not apply

* Would you order from this company again?
Yes though I would chose a less expensive shipping option

* Would you buy this company's products second-hand?
Does not apply
__________________

 

* What did you order?
Bobobie 60cm Female NS body

* When did you order?
1/19/2009

* Did you order directly from the company, or through a distributor or dealer?
er.... dealer..?

* How was the communication?
Pretty nice! I forget to print out the confirmation page, so I email them. They replied me back the next day!
I was expected to wait about a month or so for my body to get ship, but they then email me saying they do have a body available right now so I got my body pretty quick!

* How easy was it to pay?
Pretty easy. type in C.C info

* How long did it take to ship?
less then three days after placing order. (but my order was IN-STOCK)

* Was the quality appropriate for the price, in your opinion?
At first, I thought it didn't worth the $$.. but after I "fixed" it, it's totally under-value!! Nice poser! just need a little bit of work!

* Did the item look like the sales pictures?
Er... sort of.


* Were you satisfied with the product?
Now.. yes! The only sad thing was the color of the body did not match the head, but this has nothing to do with both BBB and DDE.

* Would you order from this company again?
Yes! They are nice people!

* Would you buy this company's products second-hand?
Yes!

 

* What did you order?
Two pairs of 16mm Glib acrylic eyes, Leeke/DollGa 8/9 'Piggies' wig, two pairs of eyelashes, and a pair of Dale Rae heart print shoes
* When did you order?
Friday 1/23
* How was the communication?
very good
* How easy was it to pay?
Very easy, I just paid the PayPal invoice they sent me once I got home from work on Saturday.
* How long did it take to ship?
The package went out on Monday since I didn't pay until late on Saturday, and arrived on Wednesday.
* Was the quality appropriate for the price, in your opinion?
yep
* Did the item look like the sales pictures?
yes, just like the pics
* Were you satisfied with the product?
yep
* Would you order from this company again?
...since this is my second order this a month, I do believe so. XD
* Would you buy this company's products second-hand?
yep

 

* What did you order?
Blonde Petite Eyelashes and MSD Socks
* When did you order?
Jan 29th
* Did you order directly from the company, or through a distributor or dealer?
I assume through them as a distributor.. as it wasn't a doll
* How was the communication?
Fantastic
* How easy was it to pay?
Super Easy! I used a credit card this time, but I've done paypal before too.
* How long did it take to ship?
2 days
* Was the quality appropriate for the price, in your opinion?
Very nice quality.
* Did the item look like the sales pictures?
Yup
* Were you satisfied with the product?
So Far
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, I love this company. My forth time going through them, my third completed transaction. They're amazing.
* Would you buy this company's products second-hand?
Totally

 

* What did you order? SD Boy Punky Suit, Angel Studio product

* When did you order? End of August 2008

* Did you order directly from the company, or through a distributor or dealer? Through Denver Doll

* How was the communication? A little... messy. I ordered the doll clothing near the end of August, and waited for a little bit to see if I would recieve any word on whether my order came in or not. When I hadn't heard anything, I emailed them asking if they recieved my order. I got a quick reply saying that my order must have gotten lost among other orders, and that they ran out of stock on the outfits I wanted. We exchanged many emails until we came to the solution that I would order the one outfit, wait for the new shippment to come in (About 4 weeks I was told) and then have it shipped to me with regular shipping. Well, I heard nothing back about my outfit for 4 months. Finally I emailed again wondering what had happened, and recieved a reply that my outfit was ready and packaged, but they forgot to send it. They ended up sending it to me in priority mail (With no extra cost to me) and the outfit arrived today. So despite many complications, the ladies at DD were incredibly nice and friendly throughout the entire situation.

* How easy was it to pay? Easy after my order came through

* How long did it take to ship? 5 months

* Was the quality appropriate for the price, in your opinion? Very much so

* Did the item look like the sales pictures? Yes!

* Were you satisfied with the product? Yes!

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Hard to say, I think I would but my confidence has been shaken a little bit.

* Would you buy this company's products second-hand? N/A

 

* What did you order?
One mohair Fwig (...in a colour they were not able to get anymore that I really wanted, so I thought I'd better just buy it now even though I didn't need anything else XD;;; )

* When did you order?
Monday 2/2

* How was the communication?
very good (emails for payment & shipping)

* How easy was it to pay?
Very easy, just paid the PayPal invoice they sent.

* How long did it take to ship?
Arrived on Thursday--and I had just paid for First Class mail so I was surprised it had come so quickly!

* Was the quality appropriate for the price, in your opinion?
yes

* Did the item look like the sales pictures?
Yes, pretty much.

* Were you satisfied with the product?
The mohair on my wig is a bit 'rougher' than I was expecting based on other mohair wigs I own from other makers, but that works for the doll I intend it for so I don't mind. XD

* Would you order from this company again?
Yep. X3

* Would you buy this company's products second-hand?
Yep yep. XD

 

* What did you order?
WS Fullset LittleFee Ante (preorder)

* When did you order?
November 21st

* How was the communication?
Wonderful. When I had a question, it was answered within the day.

* How easy was it to pay?
Paypal. Very easy.

* How long did it take to ship?
Once it left DDE, two days.

* Was the quality appropriate for the price, in your opinion?
She's stunning, I couldn't have asked for more.

* Did the item look like the sales pictures?
Better.

* Were you satisfied with the product?
Extremely.

* If you weren't satisfied, how did the company solve your problem?
I was worried when the WS LittleFees weren't shipping, but Wendy eased my fears by telling me what was going on with Fairyland.

* Would you order from this company again?
Absolutely.

* Would you buy this company's products second-hand?
Yep!

 

* What did you order?
B&G Aurora in NS, as well as Puki Pong which they managed to fit in B&G box.

* When did you order?
Jan 26th I needed time to pay balance on both.

* How was the communication?
Wonderful. As always they have been a delight to always answer questions quickly and help all they can.

* How easy was it to pay?
To easy as they have my CC on file, but saves time so PP not involved.

* How long did it take to ship?
Once paid for and everything in order like 2 days maybe 3.

* Was the quality appropriate for the price, in your opinion?
Oh yes they only deal with great companies and I always know they will help if I have issues.

* Did the item look like the sales pictures?
Much better as I know I don't take the best pics, but they at least gave me a more honest pic of doll then company does.

* Were you satisfied with the product?
Extremely.

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
Have and always will when it comes to dolls they sell as well as other items.

 

* What did you order?
-PukiPuki Mary, wig, extra clench hands.

* When did you order?
- 2/2/2009

* Did you order directly from the company, or through a distributor or dealer?
-Directly through their web store.

* How was the communication?
-Excellent.

* How easy was it to pay?
- Very easy.

* How long did it take to ship?
-Can't remember, but it arrived within the time expected.

* Was the quality appropriate for the price, in your opinion?
- Yes.

* Did the item look like the sales pictures?
- Yes.

* Were you satisfied with the product?
- Yes.

* If you weren't satisfied, how did the company solve your problem?
- N/A

* Would you order from this company again?
- Yes, I would.

* Would you buy this company's products second-hand?
- Yes.

 

What did you order?
FairyLand LittleFee Ante and a Puki PongPong.

When did you order?
During the second LittleFee preorder, the end of November.

Did you order directly from the company, or through a distributor or dealer?
DDE is the dealer.

How was the communication?
Very good. They answered in a timely fashion and even answered some before I could even ask!

How easy was it to pay?
Very easy. Bless them for having a layaway program.

How long did it take to ship?
From DDE to me, about three days.

Was the quality appropriate for the price, in your opinion?
You get a lot for your money when it comes to FairyLand.

Did the item look like the sales pictures?
Yes, but I never truly realized how tiny Pukis are until I held one in my hands!

Were you satisfied with the product?
Immensely.

Would you order from this company again?
Already have!

Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Fairyland Littlefee Natural Skin Ante
Fairyland Blond Mohair Wig

* When did you order?
February 11th, 2009

* Did you order directly from the company, or through a distributor or dealer?
I ordered from the dealer.

* How was the communication?
They let me know she would ship as soon as I sent payment.

* How easy was it to pay?
Paypal, very easy.

* How long did it take to ship?
I received Ante this afternoon, so only three days!

* Was the quality appropriate for the price, in your opinion?
Incredibly appropriate.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very satisfied.

* Would you order from this company again?
As long as there is money in my pocket.

* Would you buy this company's products second-hand?
Yes, I would.

 

* What did you order? A Fairyland Minifee Rheia with a sleeping head and an extra set of hands
* When did you order? December 20th
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? Wonderful. They were quick answering any questions. They even added the second set of hands after I made the original order
* How easy was it to pay? I did layaway. I paid the order off early, so all I had to do was send them an email asking for my updated monthly payments and they went ahead and changed each payment and sent out the invoices the same day as I asked for them.
* How long did it take to ship? It only took two days.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Not exactly, only because I didn't get a full set.
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? Doesn't apply
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Doesn't apply

 

* What did you order? Little Fee Ante, Basic White Skin, black curly mohair wig and Little Fee wings
* When did you order? 2/14/09
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? Very easy
* How easy was it to pay? Credit card, as easy as pie
* How long did it take to ship? She arrived on 2/19/09
* Was the quality appropriate for the price, in your opinion? Very much so
* Did the item look like the sales pictures? Just as lovely
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? I'm planning to
* Would you buy this company's products second-hand? N/A

 

As far as myself and silvermasques are concerned.. This issue has been resolved and the dolls arrived today.


We hope to deal with them again in the future

 

What did you order?
WS Fullset LittleFee Ante (preorder), wig and boots.

When did you order?
29th October 2008.

How was the communication?
They replied quickly to my emails.

How easy was it to pay?
Easy ~ used Paypal.

How long did it take to ship?
Fairyland had some unforseen delays so it took some time for them to ship to DDE but once DDE had her, they sent her out to me quickly.

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
Yes.

If you weren't satisfied, how did the company solve your problem?
Not applicable.

Would you order from this company again?
Yes.

Would you buy this company's products second-hand?
Not applicable.

 

What did you order?

Bobobie Elfkin

When did you order?

January 29th, paid off February 13th.

Did you order directly from the company, or through a distributor or dealer?

Dealer

How was the communication?

Excellent

How easy was it to pay?

Very easy

How long did it take to ship?

5 days

Was the quality appropriate for the price, in your opinion?

Yes

Did the item look like the sales pictures?

IMO even better

Were you satisfied with the product?

Terribly so

If you weren't satisfied, how did the company solve your problem?

N/A

Would you order from this company again?

Of course

Would you buy this company's products second-hand?

Sure

 

What did you order? Leekeworld Real body

When did you order? Jan 17th 2009 or somewhere around there >.>;

Did you order directly from the company, or through a distributor or dealer? Dealer

How was the communication? Excellent!

How easy was it to pay? Extremely easy. DDE is wonderful about layaways.

How long did it take to ship? Typical waiting time. I picked the body up directly from the store so...

Was the quality appropriate for the price, in your opinion? Yes.

Did the item look like the sales pictures? Yes.

Were you satisfied with the product? Absolutely!

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Always!!

Would you buy this company's products second-hand? N/A

 

* What did you order?
Littlefee Ante, wings, wig.

* When did you order?
2/16/09

* How was the communication?
Great They replied to emails very quickly, and answered whatever questions I had.

* How easy was it to pay?
Easy; I used credit card.

* How long did it take to ship?
It shipped the first day after the holiday, arrived three days later.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Even better, honestly.

* Were you satisfied with the product?
The doll was just as ordered, but they forgot to include the wig/wings in the box. Oops!

* If you weren't satisfied, how did the company solve your problem?
I emailed them about the missing items. They got right back to me, and the items arrived a couple days later. They included a little gift, too.

* Would you order from this company again?
Yes, they were very sweet and corrected their mistake quickly and without excuses. I would happily recommend them.

 

* What did you order? Two wigs and two sets of eyes
* When did you order? Last week
* Did you order directly from the company? Yes
* How was the communication? Excellent
* How easy was it to pay? Very easy; I had a DDE gift card that I had received
* How long did it take to ship? My order shipped within 2 days of placing it and arrived two days later
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very much so
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? I certainly would
* Would you buy this company's products second-hand? Yes I would

 

Denver Doll Emporium

* What did you order?
A couple of wigs

* When did you order?
February 24th, 2009

* How was the communication?
Excellent, they had told me they would inform me when the new DZ wigs arrived and they did!

* How easy was it to pay?
piece of cake

* How long did it take to ship?
two days, but I am only a five hour drive away

* Was the quality appropriate for the price, in your opinion?
Oh yes

* Did the item look like the sales pictures?
not really, but I don't think that's their fault, sales pics are notoriously different when it comes to wigs

* Were you satisfied with the product?
Very

* If you weren't satisfied, how did the company solve your problem?
Does not apply

* Would you order from this company again?
will and am, I have a layaway with them

* Would you buy this company's products second-hand?
N/A

 

* What did you order? Soul Doll Yewon with Soul Doll face-up along with a pair of shoes, blue-haired wig & BJD book.
* When did you order? (2/21/09) Via DDE's Yahoo Group I found out that Yewon was in stock, and I had to see her in person. When I asked about her, Paula brought her out. She was still wrapped and in her original box. I think part of me was hoping that I wouldn't like her, since I was somewhat on the fence about buying my first BJD, due to the expense. Yet Yewon was simply gorgeous in person and met so many of my BJD criteria/preferences that I went ahead and purchased her. Plus, it didn't hurt that I wouldn't have to wait weeks (if not months), if I ordered a different doll.
* Did you order directly from the company, or through a distributor or dealer? Through DDE.
* How was the communication? Excellent. I loved that we were free to browse the store and actually gently touch/play with the dolls. It helped me feel more comfortable with owning my own doll, since they weren't as fragile as I was picturing based on all of the warnings I had read about. All the ladies were happy to show us little details about different dolls and other items in the store. They were very helpful with my 7 year old DD, as well.
* How easy was it to pay? Very easy.
* How long did it take to ship? N/A
* Was the quality appropriate for the price, in your opinion? Yes, although there was still some sticker-shock for me - not DDE's fault, just the general cost of BJDs.
* Did the item look like the sales pictures? She looks even better in person.
* Were you satisfied with the product? Completely.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Most definitely. She's going to need more shoes, wigs, clothes, maybe even a boyfriend! And it's a bonus that I get to support a local shop.
* Would you buy this company's products second-hand? Yes.

 

* What did you order?

1) I placed a layaway back in the end of 2008 for a Full Set LittleFee Ante, Full Set PukiPuki PiPi, and a little dress for my puki. Also they added to the order the event heads MNF and Singing Puki

2) Glass Eyes

* When did you order?

1) Some time at the end of 2008

2) Feb 27, 2009

* Did you order directly from the company, or through a distributor or dealer?

Through DDE

* How was the communication?

Fantastic ^_^ They are very friendly and answered all my annoying questions!

* How easy was it to pay?

Very Easy! I just used my credit card.

* How long did it take to ship?

1) Was informed that the Full Set LittleFee Ante had come in and was asked if we would like to pay her off to have her shipped to us. After a bit longer we did just that and she was shipped immediately. We received her, the puki outfit, and the event heads in a week! Still have to finish paying off my Puki Pipi.

2) The glass eyes were in stock and they were shipped to me immediately. I received them yesterday! March 2, 2009! Now that is FAST!

* Was the quality appropriate for the price, in your opinion?

Definitely. Everything has been lovely!

* Did the item look like the sales pictures?

Even better!

* Were you satisfied with the product?

Satisfied with everything we received so far ^_^

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

Absolutely! I intend to place another layaway soon.

* Would you buy this company's products second-hand?

Not positive. But the company is wonderful.

 

* What did you order? DZ Katherine wig and DZ Chen shoes
* When did you order? Friday, Feb 27, in the evening
* Did you order directly from the company, or through a distributor or dealer? I ordered from DDE
* How was the communication? Excellent
* How easy was it to pay? Very easy, I just put my credit card in on their site
* How long did it take to ship? I ordered on a Friday and they posted it that night. It left Denver Saturday, no post on Sunday, and I got it Monday on my way to class!
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes, though the wig was a little blonder
* Were you satisfied with the product? With the wig, yes. The shoes were too big.
* If you weren't satisfied, how did the company solve your problem? I'm reselling the shoes.
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? If it was at a good price, sure!

~Angelkitty

 

** We originally had a issue but as of today as far as it goes in my mind it didnt happen :> Starting clean!

* What did you order?
Dollzone Luke NS Yellow+ Wig, Dollzone Aimi Smallbust BW+ Wig, Dollzone LE Luna NS Yellow+ Wig, NS Puki Body

* When did you order?
December 18th
* Did you order directly from the company, or through a distributor or dealer?
Dealer I suppose.

* How was the communication?
Good

* How easy was it to pay?
Very

* How long did it take to ship?
o-o Less than 2 days. Sent out saturday got them today!

* Was the quality appropriate for the price, in your opinion?
Yes! Extremely.

* Did the item look like the sales pictures?
For the Most part yes!

* Were you satisfied with the product?
Extremely!

* If you weren't satisfied, how did the company solve your problem?
+ issues resolved +

* Would you order from this company again?
Yes!

* Would you buy this company's products second-hand?
Yep!

 

* What did you order?
Pipos cheshire basic grey.

* When did you order?
Roughly February 16th..or so? o_O I dont remember.

* Did you order directly from the company, or through a distributor or dealer?
Dealer.

* How was the communication?
Very good~ They were all very kind :3

* How easy was it to pay?
Extremely, and they were very good about layaway, too.

* How long did it take to ship?
Didn't really...ship. From Pipos to them it took three or so days. I went in a picked up the cheshire.

* Was the quality appropriate for the price, in your opinion?
Of course!

* Did the item look like the sales pictures?
Yep, exactly.

* Were you satisfied with the product?
Extremely.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I always do~

* Would you buy this company's products second-hand?
Yes of course.

 

* What did you order? DIM Marianne
* When did you order? End of Dec '08
* Did you order directly from the company, or through a distributor or dealer? DDE is a dealer.
* How was the communication? Excellent, via email and phone, very nice people!
* How easy was it to pay? Very easy, the layaway option is wonderful.
* How long did it take to ship? Shipped the same day as my last payment, received in 2 working days.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Better!
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? n/a

 

* What did you order? Elfdoll Tasha
* When did you order? as soon as she was anounced by Elfdoll
* How was the communication? Superb!
* How easy was it to pay? too easy
* How long did it take to ship? I'm local, so no shipping, but as soon as she arrived at the shop I was notified
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures?
* Would you order from this company again? Definitely

 

* What did you order?mnf ryeon with extra hands

* When did you order? dec 31st

* Did you order directly from the company, or through a distributor or dealer?dealer

* How was the communication?good considering I kept on e-mailing them and bugging them

* How easy was it to pay? easy with credit card

* How long did it take to ship?since I payed for 2 day shipping 2 days after they got her

* Was the quality appropriate for the price, in your opinion?yes very much so

* Did the item look like the sales pictures?yep although you can't tell since I got mine without a face-up

* Were you satisfied with the product? more so I love my new girl

* If you weren't satisfied, how did the company solve your problem? only problem was didn't get my event head but they said they would ship it when they get it

* Would you order from this company again? yes already thinking what to get next

 

* What did you order? 1 pair white eyelashes
* When did you order? approximately March 3rd
* Did you order directly from the company, or through a distributor or dealer? through denverdoll.com
* How was the communication? excellent
* How easy was it to pay? very easy
* How long did it take to ship? next day after payment was received.
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? looked much better in person
* Were you satisfied with the product? extremely satisfied
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes indeed. I am a loyal repeat customer and intend to remain as such

 

What did you order? a Leekeworld wig & a DZ wig

* When did you order? Feb 23, 2009

* Did you order directly from the company, or through a distributor or dealer? from DDE

* How was the communication? wonderful, they had already offered to let me know when the wigs would be in tock

* How easy was it to pay? easy

* How long did it take to ship? 2 or 3 days

* Was the quality appropriate for the price, in your opinion? yup

* Did the item look like the sales pictures? well the pic DDE uses for the DZ wig was a little misleading but overall yes they did

* Were you satisfied with the product? quite

* If you weren't satisfied, how did the company solve your problem? NA

* Would you order from this company again? oh yes

* Would you buy this company's products second-hand? NA

 

* What did you order?
RS BBB Feng

* How was the communication?
Communication was very good.

* How easy was it to pay?
easy

* How long did it take to ship?
two days.

* Was the quality appropriate for the price, in your opinion?
I think so.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
The doll itself came with a minor factory defect, and that was not DDE's fault at all.

* If you weren't satisfied, how did the company solve your problem?
They helped by getting in touch with the doll maker/representative and offering fast and easy solutions.

* Would you order from this company again?
Probably. I did not well understand the lack of shipping estimation in check out. They receive the order and then email with shipping option estimates. I wasn't used to that.

 

* What did you order?
Pipos Cheshire Basic grey with bonus chess piece, Dale Rae suede MSD shoes, and two pairs of size 16 Glib eyes

* How was the communication?
Excellent. I especially appreciate the prompt notification when your item is in, timely replies to questions, and a printed mailed invoice mailed to your residence. Very professional communication.

* How easy was it to pay?
Very easy and convenient. I actually like getting the invoice after you choose the shipping option you want.

* How long did it take to ship?
A little over a month.

* Was the quality appropriate for the price, in your opinion?
Definitely. I am totally a Pipos fan now, and the other items were as expected too.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very satisfied with everything.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again?
I will and I highly recommend them.

 

* What did you order? Dale Rae brand SD suede shoes and Orientdoll eye putty
* When did you order? March 16, 2009
* Did you order directly from the company, or through a distributor or dealer? Company website
* How was the communication? minimal, efficient--Paypal itemized invoice and email notifying you of purchase details and tracking number.
* How easy was it to pay? I used Paypal, no problem
* How long did it take to ship? very quick, received in 3 days, very nicely packed
* Was the quality appropriate for the price, in your opinion? Yes, nicely made shoes
* Did the item look like the sales pictures? Yes, but nicer in person
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? no problems
* Would you order from this company again? Yes, highly recommended
* Would you buy this company's products second-hand? Yes