BJDivas

* What did you order?
Shoushou doll Niko

* When did you order?
Over 8 months ago. Per our layaway agreement.
Once doll arrived it was shipped out quickly and arrived in days.

* How was the communication?
Excellent!!!
In some instances there were delays in communication but I was able to keep up with what was going on on facebook. Understandable with what they were dealing with regarding a flooding issue, moving due to that.

* How easy was it to pay?
I had an extended layaway and BJDiva's were awesome to work with and invoiced me via Paypal each month and if I had any issues were understandable and kind. Payed off layaway on time and with no issues.

* How long did it take to ship?
From company to them I am not sure though I know there were some delays due to covid but did not notice due to my own issues on home front. I was not worried about time frame as I knew once it got to them they would ship it to me and any delays right now are carrier related and covid related so that is not on them.

* Were there any missing or broken items in your order?
No and I am ecstatic with my doll.

* If there were any problems with your order, how did the company handle them?
No problems at all.

* Would you order from this company again?
I would and I am. I have another layaway ongoing as we speak.

 

* What did you order?
Dream Valley Order with a human body in chocolate resin.
* When did you order?
August 27th, 2020
* How was the communication?
Great! They responded quickly to all of my inquiries.
* How easy was it to pay?
Very easy! I did a five month layaway for my order.
* How long did it take to ship?
Nearly 11 months! Which is understandably not BJDivas' or Dream Valley's fault, considering the transport company fiasco.
* Were there any missing or broken items in your order?
My Order came with a broken finger, but that was the fault of the USPS, as BJDivas checked for damages before sending him to me. I was able to fix it using epoxy sculpt, as the broken piece was still in the box.
* If there were any problems with your order, how did the company handle them?
After contacting BJDivas, they learned from Dream Valley that they couldn't make a replacement hand, as the resin was event limited. They gave me an invoice for the value of the hand, so that I could submit a claim to the USPS because I had the package insured. I'm waiting on the claim to go through, currently.
* Would you order from this company again?
Yes, if I find myself in need of another long or longer layaway, they will be my first choice.

 

**POSITIVE FEEDBACK**

* What did you order?
Dream Valley Lloyd fullset + blushing, with painted Julia wolf as event gift.

* When did you order?
November 17, 2019

* How was the communication?
Great! I went in fully aware that Dream Valley averages about a year to a year and six months. As I'd ordered a 70cm fullset doll + event pet, I imagined 1.5 years would be roughly on target. I asked about doing a layaway for a year, in which I paid a monthly minimum via PayPal (this enabled me to pay more at times; I finished paying for the doll before a year had gone by). I sent an email when I'd completed my layaway (and received confirmation from their side). From there, I was content to wait, and shortly thereafter I received word about Julia and then Lloyd.

* How easy was it to pay?
Very easy, BJDivas were happy to set up the PayPal invoice where I could pay a monthly minimum toward the doll's layaway.

* How long did it take to ship?
COVID-19 ended up extending matters on Dream Valley's side, plus some issues with the shipper service Dream Valley had been using to export dolls to other countries. I believe Dream Valley needed to end their contract with that shipping service and find a new one. BJDivas kept everyone apprised via social media (specifically their Facebook group) while this was occurring. Julia shipped out before Lloyd, and once BJDivas had Julia in hand they reached out to me to arrange USPS shipping to me. A few weeks later, Lloyd arrived and they reached out to me for his shipping specifics as well. Lloyd arrived to them sometime around June 22nd and BJDivas shipped him on June 24th after I'd confirmed insurance.

* Were there any missing or broken items in your order?
Everything was perfect!!

* If there were any problems with your order, how did the company handle them?
I had no issues with this order.

* Would you order from this company again?
Absolutely! I currently have two in-progress orders for Dollshe, and I know BJDivas are doing their best in regard to that whole situation. If any other dolls cross the horizon of my interest, BJDivas are my go-to for long flexible layaways and fantastic customer service.

 

POSITIVE

i have ordered multiple orders from BJDivas from multiple companies.

to be blunt, i am a new person to ordering BJDs and in many cases actively needed my hand held a bit, or common (to other folks) terms explained. I VERY literally had to have multiple email contacts on my first order just to get my order and layaway straightened out! (and thats all on me)

BJDivas was the kindest, nicest, most clear, customer service help i had from any dealer.

In addition, when i had an issue (totally my fault!) with an order that i had placed with another dealer (before i found BJDivas) they took the time to help me figure out what was wrong and how to fix it!

Their layaway terms are fantastic, and they communicate any delays and issues clearly on both their webpage and their facebook page.

10/10
my only wish for improvement is that their webpage is a bit dated and less than easy to navigate for me (remember- not the most clueful customer here) , but they have agreed and have already been working on updating it.

 

* What did you order?
Shoushou Niko

* When did you order?
August 2020

* How was the communication?
Very good

* How easy was it to pay?
Very. I used layaway and everything was done with paypal.

* How long did it take to ship?
The order took about 9-10 months to come in from Shoushou. After BJDivas told me she was in, it took about a week for the final address check/invoice, then about another week for tracking.

* Were there any missing or broken items in your order?
Nope- it was all perfect.

* If there were any problems with your order, how did the company handle them?
There were no problems with my order specifically. I did appreciate that they updated on their facebook page as things with Shoushou progressed.

* Would you order from this company again?
I would and I have

 

* What did you order?
I’ve had several orders from BJDivas, and have a few more currently in layaway.
2018: DF-H Long Xiu, Miracle Doll Melanie
2020: DV Calle, DC 1/6 body, some hands, a DC Y-02 body, DF-H pumpkin heads, and alpaca
2021: TinyFox, Dollzone, and Dream Valley, I don’t even know, heavens. I ordered a lot.
* When did you order?
I started ordering 2018 and haven’t stopped.
* How was the communication?
Very good! They always reply very quickly and are nice. When I have questions on orders, they try to give me as much info on what a hold-up is from a company, like when Miracle Doll couldn’t get my order out quickly because they were having transportation company problems. When DC told one person on this forum they couldn’t make the Y-02 body anymore, I asked Divas about it and they asked DC, confirming the bad news and immediately edited my invoice. Even when I pester them they are only professional, like when I kept asking about Miracle Doll. I also like that they have someone who speaks Chinese on staff.
* How easy was it to pay?
Super easy, they send an invoice through Paypal. If I need to pay a little later or pay some extra early, they understand and make a new invoice or extend a current one.
* How long did it take to ship?
Once they get the dolls in and have them checked, the shipping is within a few days. Some companies take longer than advertised to ship, like DF-H or DC, and that’s not Divas’ fault. They do tell you when they see items from your order though, and offer to ship things separately if they arrive before others. They’ll also hold items and wait until the rest of the order shows up or you ask to ship. That was nice because I recently got my Calle before my DC body, because DC takes forever and I’m glad I didn’t have to wait for them in order to get my doll and alpaca. I also asked them to hold my DF-H boy because he arrived right after my hysterectomy, and I wouldn’t have been able to lift the box.
* Were there any missing or broken items in your order?
Nope
* If there were any problems with your order, how did the company handle them?
There was that issue withDC and the Y-02 body I mentioned before, and that was handled very quickly after they confirmed the body couldn’t be made.
* Would you order from this company again?
I am always ordering from them, forever.

 

* What/When did you order?
I've made a few orders over the last few years, so this is a conglomerate review of all orders thus far.

Dollzone Frimaire - February 2019 (Arrived)
Ringdoll Great Mentor Hui - April 2019 (Arrived)
Withdoll Ian - July 2020 (Arrived)
Story of Seventh Day Horus - January 2021 (Waiting)
Ringdoll Apprentice Hui - January 2021 (Waiting)
Aaru Blindboxes - May 2021(Waiting)

I did attempt to make another order in there, but the company canceled it, so certainly not BJDivas's fault!


* How was the communication?
Very good. They are a small team and do get busy, so turn around in communication can be a few days sometimes, but I've found communication to generally be smooth and fairly easy, even when they had to tell me a company wasn't going to fulfill my order about a month after I made it! Or when Dollzone decided they weren't going to do the body blushing on my Frimaire

* How easy was it to pay?
Pretty easy. There are a few options to pay, but I usually use PayPal. They are also really flexible with layaway. I've used layaway on all orders except the blindboxes. Its automated through PayPal, so super easy to do payments

* How long did it take to ship?
Of the three orders that have arrived, I've had them in hand about a week after they arrived to BJDivas.
I also live in the same city as them, so I may be a bit spoiled in that regard. And no, I will not tell you where that is.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* If you weren't satisfied, how did the company solve your problem?
There was a glitch with a layaway once (it continued past when it wasn't supposed to). I emailed them and they got it fixed. I did get a refund for the DZ blushing not being done too.

* Would you order from this company again?
Definitely. I already have plans to order two more Ringdolls through them eventually, and will likely go to them first for many other future orders

 

POSITIVE FEEDBACK

*What did you order?*
1) Warlock Apprentice Hul (Ring doll) and Sleeping Anubis blank (Black Box)
2) Anubis (Dollzone)
3) Calle and Bustet (Dream Valley)
4) Preorder: Aaru Kindergaten Series

* When did you order?*
1) June 23, 2018
2) March 23, 2019
3) April 30, 2020
4) March 1, 2021

* How was the communication?*
I have always found their communication to be excellent. They will contact you when your doll has come in and let you know how much shipping will be. Their turnaround time to answer questions is also good, and have different ways to reach them. I have always enjoyed talking with the staff and found them friendly.

* How easy was it to pay?*
Incredibly easy, barely an inconvenience. They send you an invoice on PayPal, and if it's on layaway they send it and give you a period to pay it. It's straightforward and easy to do.

* How long did it take to ship?*
For my first two orders, I did about a year layaway, and they were in by the time I paid them off, so the shipping was only a few days. My Dream Valley order is not yet in and my preorder is in processing. I do not expect any complications once BJDivas receives them.

* Were there any missing or broken items in your order*
The dolls I have received so far have been in great condition.

* If there were any problems with your order, how did the company handle them?*
Thankfully I have not had to address any problems with my orders. Based on the communication I have had when I've reached out with questions, I know the response would be polite and timely.

* Would you order from this company again?*
Yes! I think at this point it's more a matter of when than would I, given my history. XD Their layaway options are fantastic and they are very easy to work with. They're one of my favorite companies!



VERY IMPORTANT NOTE: As a member of the BJDiva page, I have watched them handle the last year like a champ through extraordinarily difficult circumstances. The pandemic shut the world down and even now the world is still reeling from the effects. If you follow the news, there is a massive problem with shipping right now that is a repercussion of COVID. Not only have the BJDivas had to manage that, but they have also often only been down to one person managing the inquiries and orders (our amazing Lone Wolves! ). Add to this having to move several times due to storage problems beyond their control, and it's a lot for a small business that is trying to do what they love while supporting fellow BJD lovers. The staff has had enormous demands put on them and have done their best to persevere. Yes, they are a business, but the staff is only human. Given everything relayed in their updates, the fact that they remain is amazing and I am happy to show my support for them.

 

* What did you order?
Luts MDF Diez, some clothes and accessories

* When did you order?
January, 2020

* How was the communication?
Excellent! Always friendly and sent in a timely manner, even when the whole world was turning upside down.

* How easy was it to pay?
Very easy. I initially had to do a layaway, and they sent me invoices with each payment. When my tax return came in and I wanted to pay the remainder, and they just sent me a new invoice for the remaining balance. Easy as pie!

* How long did it take to ship?
On June 5, I did nudge for an update, because I had seen other people receiving dolls from Luts that ordered after me... but I received a reply right away. Most of my order was there, but they were waiting on one shirt that would come with the next shipment from Luts. As soon as I inquired, BJDivas asked if I wanted my order sent as is and the missing shirt sent later. And as soon as I responded in the affirmative, my package was in the mail the next day.

* Were there any missing or broken items in your order?
Yes (one missing shirt), but it was not the fault of BJDivas.

* If there were any problems with your order, how did the company handle them?
After a while (Dec 4, 2020) I sent another message asking if the shirt had ever arrived. It hadn't, but Luts had apparently had their own issues the past year (as did everyone). They offered to poke Luts about it, I said yes, they said they'd let me know. Then I forgot all about it until! a few days ago! I got an unexpected email to say the shirt had finally come in! but since I was about to move, I asked if it was possible to hold onto it, and BJDivas said to let me know when I was ready for it to be mailed.

* Would you order from this company again?
Absolutely!

 

* When and what did you order?
June 6th 2018 - Black Box Anubis and Sarcophagus
August 22nd 2019 - Luts Lurus
January 18th 2020 - Black Box Foo Dou
April 4th 2021 - Aaru Kindergarten Series

* How was the communication?
Fast response times, always great to work with especially with layaways.

* How easy was it to pay?
Very easy. They always send out invoices when you're doing layaways.

* How long did it take to ship?
They've always shipped as soon as my layaways were done. With non-layaways they've shipped as soon as things have come in stock

* Were there any missing or broken items in your order?
Nope.

* If there were any problems with your order, how did the company handle them?
Didn't have problems with my orders.

* Would you order from this company again?
Definitely!

 

* What did you order?
Two Ring Dolls (2018)
Dream Valley Adele (also 2018)
Dream Valley Grayson (2019)
Dream Valley Bethel (also 2019)
Dream Valley Foxy (again 2019)
Dream Valley Coco (2021)

* When did you order?
See Above

* How was the communication?
Very good! Even with Covid and being short staffed, but they were doing the best they can. They were awesome with discussing the best shipping options and insurance options.

* How easy was it to pay?
Very easy. Paypal.

* How long did it take to ship?
Shipping times varied per company. Ringdoll and Dream Valley both have pretty long wait times. I just received Coco a couple days ago (in stock)

* Were there any missing or broken items in your order?
All but Bethel came in with no damages. Bethel had a small part of his ear chipped off due to odd packaging. I was able to fix it and didn't ask for a replacement.

* If there were any problems with your order, how did the company handle them?
There weren't any issues and that's the best.

* Would you order from this company again?
Definitely!

 

* What did you order? Dream Valley Z7 full set, NS, plus optional grip hands and two weapons
* When did you order? November 15, 2020
* How was the communication? Great! Lots of 11 pm (Eastern time) emails. They're very focused on responding to every email within three US business days (does not include weekends or holidays, obvs.). I think I got one email on the third business day, and they apologized for the delay.
* How easy was it to pay? Very simple. I requested layaway with partial payments option so that I could make as many payments as I wanted.
* How long did it take to ship? 3 business days
* Were there any missing or broken items in your order? Nope!
* If there were any problems with your order, how did the company handle them? No problems for me. At the last minute, I realized that I forgot to order heel feet, so they added those on. They were great about making sure to find out if I wanted blushing or those weird freaking salad-bowl half-shoe heel lifts. I was not interested (obviously).
* Would you order from this company again? Absolutely! In fact, I already have! Several times, actually.

 

POSITIVE *delayed review cuz I forgot to post one*

* What did you order?
Dollshe Ausley Love, Dollshe Erica Snow (during an event a while back which included 2 event dolls)
* When did you order?
NOV 16, 2017 ( I forgot to drop review when they arrived and it has been a while since they came home)
* How was the communication?
Fantastic! They remained on top of all of the standard "Dollshe issues" and kept us as informed as they could despite Mr Dollshe's notorious customer service. Concerns were met with quick action and pleasant communication.
* How easy was it to pay?
Extremely! I set up a long layaway and the recurring invoices worked perfectly!
* How long did it take to ship?
As soon as I had finished paying and the dolls arrived it was within the week they were on the move to me. Very quick once the dolls were in their office. They arrived October 1st, 2019!
* Were there any missing or broken items in your order?
None at all! Everything looked great!
* If there were any problems with your order, how did the company handle them?
Per usual the only issues were with Mr Dollshe himself. I had no issues with BJDivas and they went to bat for me when it appeared my event dolls were not packaged with the larger dolls, they sorted everything out for me and handled Dollshe which was such a relief.
* Would you order from this company again?
Absolutely, I just began another layaway with them for a Souldoll Quincy fullset and am so excited to be an active customer again.

 

Negative Feedback

* What did you order?
Two dollzone heads, I had decided to not name them in case they try to trace my order by

* When did you order?
I believe it was in 2019

* How was the communication?
Started out ok. Had to email extra times on my end.

* How easy was it to pay?
Payment was awkward. I had a layaway plan but it was not set up using a PayPal invoice where I could make partial payments. Each layaway payment was a separate equal request of the amount I agreed to pay for the layaway.

I was overcharged on my last payment. It was about $18. Something someone might not catch. I confronted them after double checking the math. It was an issue they were aware of with their layaway system but did not make me aware prior or after it happening.

I asked for a refund but they said they would keep the extra funds until the items came in and put it towards shipping. I refused this resolution as they didn’t make me feel confident they would keep track/remember this information. If they told me ahead of time, as apart of the layaway information, I would have been more comfortable but how it played out it took several days and a few more emails to get a refund on a small amount on money… It just did not feel professional to keep my money like a bank without building that dynamic prior.

* How long did it take to ship?
No issue with ship time for me

* Were there any missing or broken items in your order?
No missing items

* If there were any problems with your order, how did the company handle them?
My problem was small but I did not like how it was handled.

* Would you order from this company again?
No, I want to avoid refund issues. I have seen now that they publicly name and shame people for sharing reviews that are not positive. I also do not want to do business with a dealer who does this, and frankly I am scared to do business with them. I don’t want to be scared in a hobby that I use to relax and simply collect

 

Our recent Facebook post regarding a problematic customer was to present our side of the story after the customer in question was presenting exaggerated, misrepresented and/or outright false versions of the situation in as many public forums as possible. As the customer in question did not seem inclined to stop, we felt it necessary to make that post. As that customer then began messaging commenters and harassing them in private, we adopted a zero tolerance policy and began deleting and banning commenters who were perpetuating the drama. Your comment on our Facebook post was deleted and you were banned from the platforms we use for this reason. We do not use customers' real names unless they have already named themselves publicly, which the individual in question did.

 

My review is not deleted? I’m not sure which post you are talking about and I do not want to be involved. My username on DOA, I do not use it for other social media and your reply makes me extremely uncomfortable. I have not shown my real name, or give you any authorization to connect my name or username with other accounts publicly. I regret purchasing with you and sharing my information to do so.

 

POSITIVE

* What did you order?
LoongSoul MinYan with company faceup and blushing.

* When did you order?
May 30th, 2019 - I negotiated a long layaway with BJDivas.

* How was the communication?
Fantastic! I was able to inquire about a long layaway (as the job I had at the time did not pay very much, but it was consistent so I could make low monthly payments toward MinYan's balance). BJDivas were exceptionally accomodating in regard to this and I paid off MinYan about one month before he arrived at their door.

* How easy was it to pay?
Extremely easy - the invoices arrived on the date we'd agreed upon and the whole process was very smooth.

* How long did it take to ship?
BJDivas shipped MinYan out to me very quickly! I believe it was the next business day after I'd paid for the shipping.

* Were there any missing or broken items in your order?
None at all! Everything looked great!

* If there were any problems with your order, how did the company handle them?
There were no problems with this order, I found BJDivas exceptionally wonderful to work with and have continued using their service.

* Would you order from this company again?
Absolutely! I have an in-progress order with them right now, and also recently ordered a single-purchase box of adorable Egyptian figures (which was also shipped quickly and received in excellent condition).

I'd personally like to state that I feel another customer has treated this dealer incredibly unfairly, has gone around many locations on the internet to exaggerate falsehoods against this dealer, and I do hope the moderators of Den of Angels reach out to the dealer to fully assess what has happened here. It is entirely possible for one very determined negative person to drag down a small business that has nothing but the best interests of their customers in mind, and I would hate to see this happen to BJDivas. This company and its wonderful people were there for me at a time when I could not afford a doll I deeply wished to bring home, but simply could not afford through shorter layaway terms. My engagement in this hobby (and receiving my wonderful MinYan) was reliant, in full, on this one specific dealer. I don't want to see that go away due to a very loud, vocal, and abusive customer.

 

What did you order?
2 sets of TianBa eyes via order credit, and a Souldoll Henry head. Both items were ordered separately.

When did you order?
September 2020; I don't remember when I ordered the Henry head.

How was the communication?
Slow. I had to prod them for updates for the eyes, and they didn't update me on the status of the Henry head at all.

How easy was it to pay?
Very, I had a standing order credit for the eyes and paid in full for the head.

How long did it take to ship?
Too long. I asked about then Henry head at about the six month mark and they'd already received it, but never reached out or updated my order status on the website. They said they were waiting for the Tianba eyes to come in before shipping the head to me; I didn't ask to have my orders combined, and requested to have the head shipped to me anyway. It took some time for the tracking to update from "label created" to "package received", but I don't remember how long. I had to ask for another update on that, and it started moving the next day.

It was a while longer before they received the eyes from TianBa eyes, a few months iirc (and they were going to hold onto the Henry head the whole time?), then another month to sort the orders and another week to ship it. The eyes sat at "label created" for a few days again, but finally started moving at the 3 day mark.

Were there any missing or broken items in your order?
No.

If there were any problems with your order, how did the company handle them?
N/A, there were no problems.

Would you order from this company again?
No. Shipping was too slow, I didn't like having to prod them for updates, and I don't like their policies, public temper tantrums, and public humiliation campaigns via doctored images.

 

Positive

* What did you order?
Dream Valley Athos and Doll Chateau Dora and Noah in the same order.

* When did you order?
June 28th, 2020

* How was the communication?
Perfect! Easy to communicate with, even with the few extra days wait in some replies based on events out of their control.

* How easy was it to pay?
Easy, this order was through layaway through PayPal and went smoothly.

* How long did it take to ship?
Once all my dolls were confirmed to have arrived to the dealer, after I paid for the shipping, it took her a single business day to get me my tracking and then my package arrived a week after that.

Also, Bjdivas went above and beyond to make it where I could get all my dolls in the same box to save on shipping.

* Were there any missing or broken items in your order?
Nope! Everything arrived safely!

* If there were any problems with your order, how did the company handle them?
N/a (but I know DJDivas will handle it well if there were any)

* Would you order from this company again?
Yes, absolutely. Already have, have one order after this one completed and waiting on the company to ship the doll, and two other orders on layaway.

 

POSITIVE

* What did you order?
1 Doll Family set if male bits, 1 Fashion sized Dollshe Grant Phillipe, 1 Ringdoll Isak fullset, 1 SoSD Horus, paying off Horus and waiting for Dollshe to make and send Grant

* When did you order?
Dollshe and Doll Family and Ringdoll in 2019, SoSD in 2021

* How was the communication?
Excellent, before and after the pandemic. There is a wait in communication now but considering that it's one person and occasional helpers I've always been quite happy with their communication.

* How easy was it to pay?
Quite easy, everything is done through PayPal, and their super flexible stance on layaways has been a enormous help for me to get some treasures I never could otherwise.
* How long did it take to ship?
Once BJDivas gets the shipment and checks all is correct with it their shipping is very fast. And they are quite quick in updating me with my tracking number.

* Were there any missing or broken items in your order?
No one. My order of male bits was in pristine condition and Isak arrived without a scratch as well, with all of his fullset and extra goodies neatly packed in one box.

* If there were any problems with your order, how did the company handle them?
There have been no real problems. Divas has been quite tolerant of my poking and questions.

* Would you order from this company again?
Oh yes, as long as they are in business I intend to order everything I can through them.

 

Positive

* What did you order?
Shoushou doll Niko
* When did you order?
August 7th
* How was the communication?
Great. Replies were friendly and fast
* How easy was it to pay?
Easy, I used PayPal. I could also make a payment change after ordering
* How long did it take to ship?
About 10 months
* Were there any missing or broken items in your order?
The doll and box were in a good condition. There were some spots on my doll but I could remove them with sandpaper.
* If there were any problems with your order, how did the company handle them?
I wanted the doll to be shipped directly from the seller to me instead of to the dealer, but this was no longer possible because Shoushou doll had too many orders. This increased the shipping time sadly. But patience paid off and now I have a great doll
* Would you order from this company again?
Yes if they offer nice dolls that are otherwise hard to purchase. Ordering from this dealer made everything so much easier. BJDivas is a very friendly and great dealer

 

Positive

* What did you order?
Shoushou doll Niko A head + A, B, C heads (Normal Skin)

* When did you order?
Sept/Oct 2020

* How was the communication?
I emailed BJDivs after the announcement that Niko was being discontinued and asked if they had extras I could purchase. Response took a day or two.

* How easy was it to pay?
Yup, paid via paypal (did layaway as well)

* How long did it take to ship?
Received an email that she was ready to be shipped on June 2, they arrived a week later.

* Were there any missing or broken items in your order?
No issues.

* If there were any problems with your order, how did the company handle them?
No issues.

* Would you order from this company again?
Yup. I am really thankful they were able to fulfill my request, even though I added to it later on. I ordered the A, B, and C heads at first then a month later, purchased the body with the A head. I also purchased some alpacas a few times and there were no problems at all.

 

Your order for the Soul Doll Henry head was placed on September 20, 2020, and it was shipped to you on January 28, 2021. This is four months, not six months, and we shipped him separately to you. We were not holding onto him to ship him with your eyes, as we'd informed you via e-mail he had just come in and we had not had a chance to send out shipping notices yet. We got him out for you because you asked, but even if we had not, we would've asked you if you wanted him shipped first if you'd given us a chance to process the shipment normally. There were no updates prior to that because we do not send out updates to inform people that their order has not yet come in. Your website status for the order was automatically updated at each step. There's no way to reasonably update the status of orders when there has been no new information.

Checking into our history of communication, initially, the longest that we took to get back to you was 2 business days. Longer gaps were due to waiting for company responses, such as waiting for Miracle Doll to provide the mailing address for you to send your color-matching sample to. Later, following the our team becoming short-staffed due to covid, which we explained to you and which you said you understood, the longest it took us to respond to your query was 5 business days. At no point did you have to "prod" us for updates, as we contact people when their orders come in. However, again, we don't contact people when there are no updates.

As we'd also explained to you by e-mail, due to Covid and the winter holidays it takes a while for things to get scanned in. It was purely coincidence the tracking started moving the day after you messaged.

What you don't mention at all about your order credit is that its source is from an order that you canceled. We allowed this cancellation and took on the burden of the lost cost ourselves because doll companies do not allow order cancellations. We then applied the funds you'd already paid towards your TianBa eyes order. You also don't mention the custom DF-A order you placed that went off without any issue.

Regarding your final section, for future reference, this is what you describe as a "public temper tantrum". None of the images were doctored, the only edits were made to add the "Image #" captions. Our purpose in making the post was not to humiliate someone publicly, but rather to present an official statement after the individual in question would not cease exaggerating, misrepresenting and/or outright lying about the circumstances in as many platforms as possible. It's not our intent to humiliate others, however when libelous and misleading statements are made, we are sometimes forced to make the truth public. It is unfortunate that your friend has deceived and misled you, but everything that we have posted is true. While we understand that you're upset on behalf of your friend and felt the need to retaliate, we hope that you will recognize that our description of the events regarding your transactions are accurate.

 

What did you order?
A shoushoudoll niko
* When did you order?
July 2020
* How was the communication?
Very quick
* How easy was it to pay?
Very easy , i could have a layaway for 1 year and i could pay before time.
* How long did it take to ship?
The time i finish to pay approx 8 months or 9 then the shipping delay of 1 month( covid delays). Its reasonable.
* Were there any missing or broken items in your order?
Everything was there and very well packed
* Would you order from this company again?
Absolutly!! I highly recommend that seller, km right now on layaway with them for tianbas eyes.♡

 

Positive Feedback
What did you order?
Loong Soul Qiong Qi Beast version
* When did you order?
Jan 2020 I think
* How was the communication?
Very quick
* How easy was it to pay?
Very easy, using paypal. I had a layaway and was sent an invoice monthly
* How long did it take to ship?
10 months I think?
* Were there any missing or broken items in your order?
Nothing broken, everything was perfect!
* Would you order from this company again?
When I plan on getting another doll, will definitely get it through them again

 

ABSOLUTELY POSITIVE FEEDBACK

* What did you order?
Luts Model Delf elf
Dollzone Minas
3 BJD Gravity heads

* When did you order?
Between the summer and winter on 2018.
The Gravity heads were sometime late 2019

I could very well be confusing these times, though

* How was the communication?
Pretty great overall. There were a few instances where it seemed slower than the other correspondence I've had with them, but I was made aware of the illness and staffing issues happening at the time, and then going into 2020, the Pandemic affected this further.

* How easy was it to pay?
Paying with Divas has literally been the best experience I've had with any merchant ever, honestly. I had ordered the Luts doll as a future gift for a friend and had asked for several months layaway. They divided the payments and sent invoices every time a payment was due
Dollzone decided to discontinue several sculpts. I panicked and put Minas on a long layaway. I was late with some payments along the way, but they were extremely, and I mean EXTREMELY understanding and forgiving of my circumstances. My life went through a couple very surprising upheavals over the next year and a half. I finally escaped a lifelong abuse situation, and then six months after moving out on my own, while in college and on social assistance (struggling hand to mouth), the very few hours I was able to eek out at a part time job laid me off due to company wide shut down. Throughout all this happening, I kept having to stall payments. Bjdivas were literally the most gracious, kind, and understanding people ever. My GRAVITY order had been made when I had more income as well, and those payments were affected alongside Minas
I moved in with my now wife in spring 2020, and was finally able to pay off my orders over the course of a few payments as we combined our income as a couple. Same thing done. I let them know I was to start payments and they sent invoices.
The only "issue" that happened here was the computer sent repeats of the invoices, but they keep absolutely excellent track of all payments and it was cleared up after an email

*How long did it take to ship?
The Luts doll shipped a couple months after I finished payment, but Luts was working through a string of multiple events, and had most probably overextended themselves as is a famous fault of a lot of larger BJD companies.
Minas shipped a couple months after my payment had finally finished. The extra wait was on DZ's end because of the stalled payments. Also probably extended a couple weeks because we were waiting for a cheque to come in for our fun money, as moving two households across two different directions in the region to a single household is extremely expensive.
The Gravity heads took a bit, but the company (bjd Gravity) was starting to experience issues due to covid. I probably sent so many annoying "are they here yet" emails but they also responded with patience and grace, letting me know id be notified.

* Were there any missing or broken items in your order?
My Minas head is a completely different resin shade.

* If there were any problems with your order, how did the company handle them?
I let them know, in fact I was quite upset. Finally receiving this doll after all the huge and horrible life events I'd been through was utterly cathartic. Or so I hoped. Opening the box, I bawled. I wrote an angry post on a BJD group on Facebook, putting down both DZ and Divas. I emailed Divas about it and they were upset for me, too. They told me that unless anything feels broken, the head wrapping wasn't undone to check the head, usually, because of the general feeling in the hobby that for a middle man company to do so, it ruins the "opening process". Like, this rhetoric from our community is complete bull, but I understand why a company would abstain for doing something most of their customer base doesn't like.
They immediately contacted DZ. DZ offered twenty dollars but they told DZ that that was unacceptable and DZ promised to send a new head. DZ did not keep their promise within the time frame and I was upset further, but not by Divas. DZ actually reached out to me on FB because they saw a post I made about how upset I was, and offered a free outfit and a new and short time frame. They delivered on this promise, but expect either Divas or me to pay for the shipping. I have not yet received the head and gift. More big events piled up and I honestly forgot about it, until three months into my third move since 2020, which was just a couple days ago, when I displayed my dolls. I'll email them soon to see what's up.

* Would you order from this company again?
If they have the company I need, I won't go anywhere else again. Even if I am to pay in full with no need of layaway, I'll still most likely use them out of loyalty. Their patience, understanding, and forgiving empathy was the first I've ever encountered at this level in a merchant. I actually thought business practices such as this were a myth.

 

* What did you order?
Multiple dolls
* When did you order?
Multiple orders
* How was the communication?
Wonderful
* How easy was it to pay?
Amazingly easy
* How long did it take to ship?
Shipped as soon as I finished paying
* Were there any missing or broken items in your order?
Nope!
* If there were any problems with your order, how did the company handle them?
No problems with any of them ❤️
* Would you order from this company again?
No doubt! (YES!)

 

(this is a lot late but I just realized they were here on DoA)

*What did you order?
Dollzone 62cm boy body

* When did you order?
December 30,2018

* How was the communication?
Super polite, friendly and prompt.

* How easy was it to pay?
Very easy, we arranged a layaway, I was invoiced promptly and I paid through paypal

* How long did it take to ship?
About 8-9 months. I got a notice that he was ready to ship soon and was invoiced for shipping. He arrive at my home a week half later i believe

* Were there any missing or broken items in your order?
No, he was perfect and my limhwa head fit so nicely (and my MSDoll drayton too )

* If there were any problems with your order, how did the company handle them?
There were no problems, everything went smoothly from start of layaway to him arriving

* Would you order from this company again?
I would! And have since this order. I also currently have layaways with them even now. I am so thankful for Divas because i wouldn't beable to get some of the dolls they have allowed me to do layaways for.

 

*What did you order?
Crazy Bear Doll BeiBei

* When did you order?
January 30, 2020

* How was the communication?
For the most part great. (But i think that was mostly me because i was upset and was kinda of an *eggplant emoji*)

* How easy was it to pay?
Yep. Paid through paypal as a layaway

* How long did it take to ship?
6-7 months (August 3, 2020) from getting Bear (from ordering BeiBei) and 8 months (September 18, 2020) from actually getting BeiBei

* Were there any missing or broken items in your order?
Yes. The BeiBei (received the wrong doll)

* If there were any problems with your order, how did the company handle them?
Yes, we had an issue with this order. I received the wrong doll. I received a Crazy Bear Doll Bear. Which covid-19 made it difficult as my state at the time didn't allow ship backs. My mom ended up paying for the Bear and after the layaway she had for Bear was paid for they finally sent my BeiBei. I was given opinions tho which were:
1. Send back (which i couldn't do because of Covid-19)
2. Cancel my BeiBei and they would refund me the difference in price.
3. Keep and pay for Bear(which is what we did since me and my mom fell in love with Bear and i got to still get my corgi)

* Would you order from this company again?
Yes absolutely!

 

Not sure this one counts.

*What did you order?
Aaru Graden blind box set of 6

* When did you order?
August 16, 2021

* How was the communication?
Ordered through websit so only communication was shipping notice

* How easy was it to pay?
Easy as alway. paid in full through Paypal

* How long did it take to ship?
I want to say 2 weeks but i dont remember

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
Nope no problems.

* Would you order from this company again?
Yes absolutely. I actually have layaways with them right now

 

**POSITIVE FEEDBACK**

* What did you order?
Telesthesia & Dragon FeiHuaDeng fullset (which included 65cm doll, white resin, faceup, outfit, wig, painted ears, painted tail, plus high heel feet).

* When did you order?
June 2019

* How was the communication?
Communication was excellent in regard to this entire order. Exceeded expectations, in fact, because this order ended up becoming complicated due to Telesthesia (just, as a company) and Covid-19. I worked out a layaway (BJDivas were very accommodating and I was able to pay it off within about 7 months). However, Covid-19 started up in China right around that time and heavily impacted everything. I believe Telesthesia and other doll companies were closed for extended periods due to enforced lockdowns in China. Later, once things began opening up again/resolving to a degree, Telesthesia was slow to respond to BJDivas, but eventually informed that they could not fulfill the fullset outfit portion.

BJDivas were able to negotiate with TD to, in lieu of the outfit, include high heel legs. (Hero's work.) Then, TD fell off the radar for several months. In the summer of 2020 I inquired again, and BJDivas checked with TD who said they would ship the doll shortly (but TD did not stick to this, which brought me confusion at the time. I pressed BJDivas for an explanation with a comparison to another order from TD that I'd received within the timeframe from a separate dealer based in China. Even in the face of my ignorance, BJDivas responded with kindness and provided a more than adequate explanation as to why Telesthesia was taking longer to ship to the US.

I'm extremely grateful for the explanation I received, as it cleared up everything and further cemented me as a loyal customer of their service. I've received much shorter and/or confused responses from other dealers, or worse - complete nonsense from some doll companies, but that was not the case at all with BJDivas.

* How easy was it to pay?
Fantastically easy. BJDivas set up a layaway in PayPal for me and I was able to add to it at any time.

* How long did it take to ship?
FeiHuaDeng was shipped shortly after arriving at BJDivas, however USPS was slow on their part to collect the order and further messing around with USPS was involved, however that was due to where I lived at the time (my area code was serviced by an extremely bad USPS office).

* Were there any missing or broken items in your order?
No, everything had been checked and arrived safely packed and in perfect condition.

* If there were any problems with your order, how did the company handle them?
BJDivas handled this chaotic order across a pandemic with kindness and grace. I couldn't recommend them more.

* Would you order from this company again?
Absolutely, I have other orders I'm awaiting and a layaway I'm paying down the balance for right now.

 

POSITIVE POSITIVE POSITIVE! ABSOLUTELY POSITIVE!
* What did you order? Dollshe King Corey Head, Honey Caramel Brown
* When did you order? 4/5/2018
* How was the communication? BJDivas always responded when I had inquiries.
* How easy was it to pay? Yes, very.
* How long did it take to ship? Ordered: 4/5/2018, shipped: 6/15/2018, so—2 months? Which is impossibly expedient for anything that's ever ordered from Dollshe. These days I would expect to be in for a 2+years wait for the same head, if I were to ever receive it at all. Dollshe's practically running a ponzi scheme at this point, and would never feel safe ordering directly from him. I only would order through a dealer like BJDivas, who would have my back. Dollshe otherwise is trying hard to screw his buyers over.
* Were there any missing or broken items in your order? Nope, everything was in order and in perfect condition upon arrival.
* If there were any problems with your order, how did the company handle them? No problems at all! Again, BJDivas were wonderful with getting the order filled and shipped out, and I feel fortunate about that.
Big thing of note that I feel needs addressing: I do feel guilty with having to burden them with being the middleman dealing with Dollshe the whole while. He's become vile to communicate and deal with, throwing others under the bus for his own shortcomings and incompetence. It's alarming that there isn't a warning post about purchasing from Dollshe here on DOA anywhere. Too many people dealing with orders not being filled for 3+years at this point, while Dollshe's still putting up preorders for prototype 3D models that don't even have physical copies made yet. Honestly, it's a crime that Dollshe isn't being called out for his bad behavior, and more people are putting down money for doll they aren't likely to ever receive.
* Would you order from this company again? From BJDivas? An absolute yes. Even during this time of Covidiots they filled my orders (OT purchases) in a timely fashion (USPS has especially become swamped since the pandemic began, and BJDivas did what they could to keep on top of things), and were in perfect order upon receiving. If somebody is sensible, patient, and in need of a long term layaway option is looking for a dealer to get their dream bjd through, then BJDivas would be the perfect option. For the impatient, pushy, demanding individuals who believe that tired old addage the customer is always right—maybe try DolkUSA out instead

 

**POSITIVE FEEDBACK**

* What did you order?
Soom Lim with faceup + jointed hands in tawny resin

* When did you order?
August 2021

* How was the communication?
Excellent - I inquired about this order in detail, as Soom doesn't have official dealers. I definitely can't afford an ID75 in a single payment, and also had other layaways already in place (financially preventing me from putting large chunks of money on Lim at the outset). So, I reached out to BJDivas and they were able to sponsor this layaway! I knew going in that the price would ultimately be higher, but the divide was either 'a higher price, or no doll' so I'm very content with the higher price. Everything was clearly listed out and I agreed to the terms, and the layaway is in place.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
I don't expect Soom to ship Lim for another several months, and hope to conclude my layaway ahead of him being finished and ready to ship.

* Were there any missing or broken items in your order?
N/A

* If there were any problems with your order, how did the company handle them?
N/A (and, as Soom is outside of partnered companies, there are limits on what might be done in the event of a problem - but I fully trust that BJDivas would follow up if they receive Lim with any breaks or other issues).

* Would you order from this company again?
Happily! I'm very grateful that BJDivas is in business, and that they maintain a business model that allows for long layaways. It enables more of us to actively engage in this hobby. That, to my mind, is priceless.

 

POSITIVE FEEDBACK

* What did you order?
Ringdoll Alice-01
* When did you order?
Sometime in 2019 I believe
* How was the communication?
Good for the most part!
* How easy was it to pay?
Very easy
* How long did it take to ship?
Not long at all
* Were there any missing or broken items in your order?
Yes, not at their fault though. Ringdoll did not include COA with my order, BJDivas was not able to get them to send it but they offered to send a letter that I purchased from them. It took a bit to get them to email me back but they eventually did and I got the letter of official purchase from them.
* If there were any problems with your order, how did the company handle them?
They handled them fine, just took awhile to contact me back. But I understood due to some problems with a company they were dealing with at the time. (Dollshe)
* Would you order from this company again?
Yes

 

* What did you order?
Immortality of Soul Jaguar
* When did you order?
In-stock doll purchased 9/11/21
* How was the communication?
Excellent. I received both an order and shipping confirmation.
* How easy was it to pay?
Very easy
* How long did it take to ship?
One business day to process and three days after to get to me (received 9/16/21)
* Were there any missing or broken items in your order?
No
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Yes, certainly

 

POSITIVE

* What did you order?
2 Luts dolls via email
* When did you order?
02/2020
* How was the communication?
Honest and steady~
* How easy was it to pay?
Easy peasy paypal
* How long did it take to ship?
08/2020, Took a little longer because one doll came in and the other was still otw. Bjdivas always answered questions timely and had given me the option to ship the one first if I wanted. I waited at first- but gave in and said gimme gimme please. Lucky timing, the other doll came in and the two magical boys got shipped home together. I really had such a squealin incredible box opening
* Were there any missing or broken items in your order?
No such thing.
* If there were any problems with your order, how did the company handle them?
No problems.
* Would you order from this company again?
Yes!

Thank you!!

 

Please forgive me for posting four orders at once here, but I've had four dolls come in while this thread was locked I would like to give feed back from them all. The first three I ordered myself, the fourth my loving S.O. ordered as a gift for me, however she doesn't have a DoA acount so copying her review here for her.

Positive
* What did you order?
DF-H General Beilan basic set with a face up, in the special limited blue skin on the 68 body with jointed hands.
* When did you order?
November 17th 2020, I put it on a twelve month layaway.
* How was the communication?
Excellent, there was a slight mix his up in shipping, see below.
* How easy was it to pay?
Very easy I've done layaways before with BJDivas, invoices for payments came in monthly until I'd finished the layaway and it was shipped out.
* How long did it take to ship?
He came in about Sep so I paid him off then, however it took till Oct 19th to be shipped and I got him on Oct 21st. See below for what happened.
* Were there any missing or broken items in your order?
Nothing missing nothing broken.
* If there were any problems with your order, how did the company handle them?
I paid off my order early as said, and was told he'd ship out soon as they got a chance. (They were having a very busy week.) When about half a month passed and nothing I contacted them by email. It turns out they had thought they had shipped him out back in Sep, and were very sorry for the mix up. They had in fact sent me another doll I had ordered that also had came in September. They sent out my blue boy to join my green one and also sent me a free gift of a doll wig as a we're sorry gift.
* Would you order from this company again?
Yes I would and have a number of times since.

Positive
* What did you order?
Mandrake, in Green Skin, blank.
* When did you order?
February 1st 2021.
* How was the communication?
Good as pre normal with my experiences with BJDivas.
* How easy was it to pay?
Easy.
* How long did it take to ship?
It came in in September and was shipped out on Sept 18 I got it Sept 24 2021.
* Were there any missing or broken items in your order?
Nothing everything was prefect
* If there were any problems with your order, how did the company handle them?
None, as above everything was prefect with this order. His being shipped out, was partly to blame for another doll of mine not getting shipped till later see order feed back of doll above.
* Would you order from this company again?
Yes I would and have a number of times since.


Positive (For BJDivas, and LoongSoul through them, but not for Doll Legend.)
* What did you order?
Black Dragon Human Version, blank, in French Black on the B-B73-03 (2-part) body. Along with Black Jointed hands from Doll Legand I ordered these on a year layaway.
* When did you order?
February 19, 2021
* How was the communication?
Great
* How easy was it to pay?
Smooth and easy.
* How long did it take to ship?
I paid him off a little early he was shipped out early Nov, and I got him on 11/18/2021
* Were there any missing or broken items in your order?
Nothing missing, how ever Doll Legend still has not finished the jointed hands I am told I will be contacted as soon as they come in. This is not on BJDivas, Doll Legend seems to have gone under save for making the orders people are still waiting on.
* If there were any problems with your order, how did the company handle them?
No problems on the LoongSoul doll. My only issues is not trusting Doll Legend to make my hands, but as with another hand order through a different dealer I am giving Doll Legend a little longer to make my hands.
* Would you order from this company again?
BJDivas yes, and have. I would think about ordering another Loongsoul doll someday, Doll Legend not so much, but then they are I think mostly out of business save for filling out orders.


Below was filled out by my significant other, she doesn't have a DoA account, but this doll was ordered for my as a gift so post this for her.

Positive
* What did you order?
Sundial in pink skin, with face up on layaway.
* When did you order?
April 24th 2021
* How was the communication?
Good
* How easy was it to pay?
Easy.
* How long did it take to ship?
Made last payment on Jan 1st got tracking number on Jan 5th doll came on Jan 7th 2022
* Were there any missing or broken items in your order?
None.
* If there were any problems with your order, how did the company handle them?
None.
* Would you order from this company again?
Yes.

Edited: To fix typos, and some misspellings.

 

POSITIVE Feedback

*What did you order?
DZ Lovers Fullset including event doll Lumu
Doll Chateau Hathaway Fullset including event doll Diana

* When did you order?
End of August 2018

* How was the communication?
Excellent

* How easy was it to pay?
Very easy. They allowed me the longest layaway ever which allowed me to get both limited dolls as fullsets, which wouldn't have been feasible straight up front.

* How long did it take to ship?
March 2019 (DC order+ DZ event doll)
Sept 2019 (DZ)

* Were there any missing or broken items in your order?
Yes.. but after verification it was because DC had changed their fullset after the promo (some flower design of the fullset)

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Heck yes. And I have.
Currently trying out their order service (which they do for companies they aren't dealers for, for a fee).

 

* What did you order?
2 Raccoon Dolls (Emma and Gene) with face-ups, outfits, and accessories
* When did you order?
March 1, 2021
* How was the communication?
Excellent. After I placed my order, Raccoondoll released the new slim body (in August, I believe). I ordered two glamorous bodies. I asked BJDivas if it was possible to change one of the bodies to the new one, and they arranged it for me - even though the body and the pants were already made. Even though I asked only for a different body, they followed up to make sure I had the correct pants for the new body.
* How easy was it to pay?
Easy. I prefer to use PayPal's partial payment option for layaway, which I used here, as my order totaled over $1,000 for two dolls, two sets of outfits, and additional accessories. They now offer a tipping option if you want to help cover PayPal's fees (which have increased), but they do not require you to cover them.
* How long did it take to ship?
Once the dolls arrived at BJDivas' (September 18, 2021), I was invoiced and received my order within 5 business days (September 24, 2021)
* Were there any missing or broken items in your order?
Nope - though I almost immediately broke a belt, because I'm a bull in a china shop.
* If there were any problems with your order, how did the company handle them?
None. As noted above, they even managed to change part of my order with minimal delay.
* Would you order from this company again?
Editing to add this question (missed it somehow) - yes. I already have.

I intended to leave feedback as soon as I received my order, but this thread was locked just before I received these dolls. I am posting this feedback now that the thread has been re-opened.

 

NEGATIVE

* What did you order?
2 separate dolls
* When did you order?
Jan 1st 2022
* How was the communication?
Rude at times
* How easy was it to pay?
Easy, paid in full by credit card

* How long did it take to ship?
Never got it then they banned my IP address for telling people about them losing my doll.

* Were there any missing or broken items in your order?
The whole doll.

* If there were any problems with your order, how did the company handle them?
The never contacted me about it. So after waiting for 10 months, all they offered was a refund or to reorder the doll. (I have seen Alices Collections give someone a free doll for this exact same mess up) Instead I got blocked from using their website.

* Would you order from this company again?
Definitely not!

 

Doing a two for one special here for reviews!

* What did you order?
Dollzone Venus Halo, Dream Valley Calle Fullset (instock)

* When did you order?
I ordered my Venus Halo in September 2020, My Calle in October 2021

* How was the communication?
Pretty good, but got slower as time went on. With only one full timer working there at the time, I don't hold it agaisnt them as I always got a reply back.

* How easy was it to pay?
Very easy. All done through paypal.

* How long did it take to ship?
It took a very long time for my Venus Halo to ship. However that was on Dollzone, covid, and backed up seaports and not BJDivas fault. Calle took a week to ship from when i finished my layaway.

* Were there any missing or broken items in your order?
Nope. Everything was fine and as expected.

* If there were any problems with your order, how did the company handle them?
I had one issue getting the layway option set up for my Venus Halo, but they set it all up for me quickly, and the second time i tried it, it worked with Calle.

* Would you order from this company again?
Yes!

 

*smacks forehead* Forgot another doll I purchased.

* What did you order?
In-stock nude Leona IMPLdoll on Star muscle body, small bust, in tan resin
* When did you order?
October 20, 2021
* How was the communication?
Excellent.
* How easy was it to pay?
Easy. I love PayPal.
* How long did it take to ship?
Fast. Sent USPS priority mail and received within a couple days.
* Were there any missing or broken items in your order?
Nope. She was gorgeous. She was sent to the dealer in a bulk box with other orders. BJDivas got a nice plain box for her, which I didn't request, but it was nice to receive nonetheless.
* If there were any problems with your order, how did the company handle them?
None.
* Would you order from this company again?
Yup. Already have. In fact, now that I have a muscle body, I asked if IMPLdoll would switch my other order to the new Star body. I got an amazingly fast response (they said yes!). And I was quicker to request a change this time, lol.

When I feel don't like waiting for dolls, BJDivas has several in-stock dolls that they will ship out right away that a combination of doll company mistakes, abandoned layaways, and popular dolls they order extra of for in-stock purchases (including a Dollshe female SD body). Because they're in the US, shipping to me (in the US) is a LOT cheaper.
Just throwing it out there.

 

Negative Feedback

* What did you order?
Multiple dolls and eyes through multiple orders
* When did you order?
1st one was in 2019, and then onward
* How was the communication?
Good at first, but as time went on, there were more and more delays between my questions and responses from BJDdivas. I would be told that my order would be arriving in a week or so. A month later, I would have heard nothing and had to all but beg for some sort of update, usually getting the same story each time for why there was such a long delay. The interesting thing was that I ordered from other companies, even the same company as the last order I waited on, but through different dealers, ordering After I had placed my order with BJDdivas, and got most of them in half the time, and with none of the issues that BJDdivas complained about.
Further, I remain part of a split, which has now gone on for 2 years through BJDdivas. As I was not the primary person who placed the order, I used Facebook to check for order status, as this is the platform they direct people to for status updates and the like. During all that time, I saw one update stating that the dolls on question were almost done. Over a year ago ) after waiting several more months with nothing, I asked, on FB about whether they had shipped. After another post then appeared, suddenly explaining that there were issues with the company, the original post, saying the dolls were ready to ship was edited by BJDdivas so that it no longer said as much. I asked several more questions, again, as this was where they directed customers to go for information, and instead of answering them, either publicly or privately, they instead blocked me from their page and according to friends who are not blocked, erased all of my questions and altered their posts regarding that company, yet again.
So, no, communication is not good, when they leave you few venues for information and then block you for asking questions that are, apparently, uncomfortable for them.
* How easy was it to pay?
Easy enough through PayPal.
* How long did it take to ship?
With the first couple of orders, I can only assume shortly after the items arrived. With the last two orders, I was never even notified that one of my orders, some eyes, had arrived. They apparently intended to combine the orders and ship them together without asking me. Considering it allegedly took the second order well over 10 months to even arrive to them, I think that holding onto one order without notification or asking me if I wanted the orders combined was poorly done on their part. And when the second order did arrive, I was told it had to be shipped in 2 boxes due to a size discrepancy, which resulted iny having to pay more for shipping, when it should have and could have been shipped in one box with some bubble wrap to fill the gap.
I am still, 2 years later, waiting on my part of a split that was placed through them. And while I realize that the company itself has a lot of fault in the delay, I strongly feel that how BJDdivas has handled the entire situation was done very poorly.
* Were there any missing or broken items in your order?
Yes. From my last order that actually arrived, some hands were missing. It had taken so long for the order to arrive though, and the order had been placed via email, that I didn't even realize as much for several months. When I reached out to BJDdivas about it, they said the company would file a claim. That was almost a year ago. I never heard back again and shortly thereafter they blocked me from FB, so I assume they never bothered following up on the issue.
* If there were any problems with your order, how did the company handle them?
Wow. See all of the above. And I could write another page about how the split order I am in has been mishandled from BJDdivas' part, including veiled threats to cancel the order if too many questions continued to be asked, but not sure if I should as I'm not the primary person who placed the order, although my part of the order, 2 years later has still never been sent.
* Would you order from this company again?
Never. They started nice enough, but delays got worse and worse as they took on more, probably too much, it seems. Communication is all but non existent unless initiated by the customer. They block customers from their sole platform of information updates and curate their FB to make it seem as though everything is awesome, which I know from speaking with many others, it is not. And finally, as someone who has run a BJD business for decades, I am repulsed by their frequent use of social media to attack customers and propagate drama and that they cancel orders and/or threaten to do so to people who before "too difficult" for them.

 

* What did you order?
Dollshe Closed Eyes David Kuncci head and wine glass hands
* When did you order?
July 10, 2019
* How was the communication?
Responses were within like 1 to 5 days.
* How easy was it to pay?
Easy
* How long did it take to ship?
Shipped February 1st, 2022
* Were there any missing or broken items in your order?
No
* If there were any problems with your order, how did the company handle them?
Communicating with Dollshe about the massive delays is like yelling into a bucket... =_= I don't blame BJDivas for that.
* Would you order from this company again?
Yeah.

 

* What did you order?
Two sets of Kid Delf clothes: the ribbon dress set and the black and red frilly hanbok

* When did you order?
July 2021

* How was the communication?
Great! Usually about 1-3 days between responses.

* How easy was it to pay?
Easy over PayPal.

* How long did it take to ship?
Shipped March 10, 2022.

* Were there any missing or broken items in your order?
No.

* Would you order from this company again?
Yes!

 

**Positive review**

* What did you order?
Gem of Doll Limited Hades fullset
* When did you order?
May 2021
* How was the communication?
Excellent. I just contacted them about what I wanted to order (because he was so new, he wasn’t up on their website yet) and they set it all up for me. Emails were always answered in a reasonable timeframe (1-3 days.)
* How easy was it to pay?
Super simple, they set up the longish layaway I requested and sent me invoices every month.
* How long did it take to ship?
Once I completed my layaway they billed me for my choice of shipping and shipped within a day or two.
* Were there any missing or broken items in your order?
None…it was very carefully packaged.
* If there were any problems with your order, how did the company handle them?
No problems whatsoever, and any questions I had along the way were answered quickly and satisfactorily
* Would you order from this company again?
Absolutely! And in fact, I’ve already ordered another company’s fullset through them. This transaction was as perfect as it gets, and their shipping costs were far more reasonable than other places I’ve dealt with.

 

* What did you order?

LUTS - GSDF Mars w/ face up, wig, clothes, eyes
Dollzone - B60-005 body

* When did you order?

May 19 2021

* How was the communication?

Good! I never had a question that went unanswered and I found them to be professional and personable. I do have to mention that I did notice a difference this time in the communication than the first time I contacted Divas in 2019. They seemed to be closer to hours/a day to get back to you then and now it's more 2-3 days. However, I understand the difference. They were just starting out or close to it and now I'm sure their clientele has grown a lot and they have a lot more customers to juggle and lots more questions/status updates to answers. I also totally understand not answering any emails over the weekend, that's pretty standard for majority of businesses.

* How easy was it to pay?

Super easy. I used Paypal and was sent an invoice out at the same time every month until the layaway was complete.

* How long did it take to ship?

Once with BJDivas probably about 5 days which was fine with me! It took a while to get to me through UPS but, that was because of unforeseen weather delay along the route which was beyond anyone's control. The overall wait time did seem long from LUTS, a little over 7 months (give or take) but once again, I did ask and LUTS sent a bulk order to Divas because of shipping costs which made sense. It was just hard to tell when the doll was actually done but, I also didn't expect Divas to rush to tell me the doll was made since I doubt they were in on that information either! I had also ordered clothing that was a ~pre-order and had a lot of pieces so that also made sense to add to wait times.

The Dollzone order hasn't shipped and I've heard no word other than it's not done which I 100% expected from reading the waiting room thread here.

*update: The body was shipped and the package seemed to sit a while with some stagnant tracking. I contacted Divas and they righted the situation right away. It was a longer wait while they corrected the shipping and went with UPS rather than USPS and everything arrived safe and sound.

* Were there any missing or broken items in your order?

Nope! Everything was present and accounted for.

* Would you order from this company again?

I would and I plan to. Their layaway policy is too good and too forgiving to be true and I really appreciate it. I might not use them for LUTS or any other company I'm super comfortable with ordering from directly because of usual consistent positive dealings with said company but I would consider it. I wouldn't sway anyone from ordering from Divas either. Overall, other than sometimes it's hard not to be impatient while waiting for something so expensive and just something you want, Divas does offer a great service and I'm very satisfied and happy.

 

Positive review!

* What did you order?
Miracle Maoyou, beast version in white
* When did you order?
November 28, 2020
* How was the communication?
Fantastic. Never had to wait longer than a few days.
* How easy was it to pay?
Extremely easy. Layaway for a year.
* How long did it take to ship?
6 months for my original order. A month & a week for my replacement.
* Were there any missing or broken items in your order?
My original order arrived to bjdivas broken & moldy. The doll, the outfit...everything was ruined.
* If there were any problems with your order, how did the company handle them?
The original doll didn't make it to American soil whole, and the poor employee(s?) had to put themselves at risk dealing with moldy packages. As soon as they received the package and dealt with the...mess, they emailed me the bad news. They immediately offered a refund, or an attempt to contact Miracledoll for a replacement. I opted for a replacement if possible. I asked about the outfit that should have been with her, and they went back through the nasty packaging for me to double check on it. Sadly, it ended up being ruined too, but I'm thankful they went through the effort of double checking. It didn't take long for miracle to respond to bjdivas, and I was lucky that Miracledoll had an abandoned order sitting in their warehouse. She was blank, but had the beast body & white skin. Bjdivas quickly delivered a partial refund for the outfit, faceup, and body blushing. (She ended up coming with the resin skull that the first 50 orders were privvy to. She must have been sitting in that warehouse for a whileeee..)

For the replacement, bjdivas asked miracledoll to ship to a nearby aquaintaince first, to then ship via UPS to them. It took about a month to get to bjdivas, then about 5 days to get to me. She arrived safe, with the surprise skull, two sets of eyes, eye putty & magic eraser. I am incredibly blessed to be able to have this doll.
* Would you order from this company again?
They will always be my first choice, whenever possible. I trust them completely & they have earned my loyalty.

 

NEGATIVE

What did you order?
dollzone cyber zero fullset

When did you order?
put the order on a sixth month layaway that began november 5th 2020

How was the communication?
up until the events below, it was fine.

How easy was it to pay?
layaway payments through paypal were easy.

How long did it take to ship?
i received my order october 24th 2021
however, at this point, it was not being handled by bjdivas.

Were there any missing or broken items in your order?
no

If there were any problems with your order, how did the company handle them?
it's important to know, i have two email addresses.
one email is what i used to contact BJDivas, while the other is for paypal/business.

on september 6th 2021, i was emailed on my paypal address that my order had been abruptly transferred directly to dollzone. i absolutely never requested this, never contacted bjdivas nor dollzone, nor did i approve of this transfer. and i had never contact BJDivas through this email address before.

i was told to contact dollzone, which i did. however, i was not receiving any responses. BJDivas also denied any contact. when i finally did receive a response, i was told my messages had been mistakenly marked as spam, and dollzone was preparing my order to ship to BJDivas that same week.

i asked how this happened, and was told BJDivas had given dollzone my wrong contact information. because they couldn't contact me, and i could not contact them, the order transfer failed. BJDivas refused to approve of a new one, and thus my order was going to be shipped to them, and not to me.

dollzone refused to do anything about my order without explicit consent from BJDivas, that i could not receive. i tried alternate emails, i begged with dollzone, but, my situation was thus: a dealer who in no uncertain terms had washed their hands of me, was going to be receiving my $600 order they claimed they no longer wished to handle, and i had absolutely no way to contact them or change this.

so, i had to take a drastic last resort measure and file a chargeback claim on all of my payments. i finally managed to get dollzone to understand my situation, and they acted as a middleman between myself and BJDivas.

divas wouldn't approve a new transfer unless i closed the claim, but dollzone worded it as "[divas] would be willing to renegotiate" once it was closed, which wasn't exactly glowing affirmation i would receive my order. i was absolutely worried they would deny the transfer again. coupled with my bank's bizarre claims management, this entire ordeal became a huge, anxiety-inducing ordeal to me. by all accounts, it looked like i was going to lose both my order and the $600 in payments for it.

after a lot of back and forth between my bank, dollzone, i kind of.... gave up. i accepted the likelihood of losing my order and money, and closed the claim (so i could at least be done with the headache that is my bank).

september 23rd dollzone approved a new order transfer from divas. it took a while to get things done from there, but i received my order october 24th.

Would you order from this company again?
any dealer that would abruptly transfer orders, block customers with outstanding orders, and mishandle communication so poorly, and force the company's they're partnered with to act as a middleman rather than calmly discuss issues with their customers one-on-one is a dealer i do not want to have anything to do with, ever. it has made me rethink my place in this hobby and my priorities within that.

 

* What did you order?
Dollshe Arsne
* When did you order?
February 29, 2020
* How was the communication?
Responses were received within 48 hours to each inquiry
* How easy was it to pay?
Easy, set up 4 month layaway
* How long did it take to ship?
Dollshe never shipped
* Were there any missing or broken items in your order?
n/a
* If there were any problems with your order, how did the company handle them?
BJDivas refunded the order in November 2021 at my request before Dollshe refunded them.
* Would you order from this company again?
Yes.
----------------------------------------
* What did you order?
Ringdoll Miu fullset
* When did you order?
May 22, 2020
* How was the communication?
Immediate response
* How easy was it to pay?
Easy, set up 6 month layaway
* How long did it take to ship?
January 21, 2022 - Ringdoll takes this long
* Were there any missing or broken items in your order?
n/a
* If there were any problems with your order, how did the company handle them?
none
* Would you order from this company again?
Yes.
-------------------------------------------
* What did you order?
2 sets of Tianba resin eyes
* When did you order?
September 21, 2020
* How was the communication?
quick
* How easy was it to pay?
paid in full via PayPal
* How long did it take to ship?
July 2021
* Were there any missing or broken items in your order?
none
* If there were any problems with your order, how did the company handle them?
none
* Would you order from this company again?
Yes.

 

NOT GREAT

* What did you order?
Loongsoul Qiong Qi
Arc Doll Adult Zilang + resin wig + extra head

* When did you order?
Loongsoul: 02/18/2020
Arc doll: 05/06/2020

* How was the communication?
Fine, they always respond within 48 hours. The tone of the emails was often brusque and defensive, though.

* How easy was it to pay?
Easy, with paypal. I had a layaway for the Loongsoul order, and PIF for Zilang.

* How long did it take to ship?

Here's where it gets Not Great.

Loongsoul: Their layaway terms state that if your order arrives before you have finished your layaway, you will have the chance to pay it off early. Loongsoul's wait times are pretty consistently 6 months, direct and through other dealers. After 11 months, I contacted BJDivas asking for an update - I was told the doll had "just come in recently". I paid off the layaway and had the doll shipped to me. When I received the box, there was still a shipping sticker on it from when it had arrived to BJDivas - 5 months before, at the expected 6-month mark. They never contacted me about it, and "just came in recently" was a fib.

Arc Doll: This whole thing was and continues to be a mess - from what I understand, a lot of it is due to Arc Doll not shipping things well packaged or on time. However, I spoke to BJDivas several times about their communication with Arc Doll, and I felt that they were not doing all that they could have. When I asked for clarification and made suggestions, they got extremely defensive and threatened to cancel my order. My doll finally arrived to me in October 2021, but there were pieces missing ("boy parts" as well as the extra head I had ordered).

* Were there any missing or broken items in your order?
Yes. His "boy parts" were missing, as well as the additional head I had ordered. BJDivas claimed that the boy parts had been shipped in a separate box by Arc Doll (??), and they sent them a while later, saying they had "just arrived". There had been no mention of this when they shipped the doll, even though they claim they inspect the dolls before they ship them to customers. They knew nothing about the extra head. I waited until June 2022 for it, then asked for a refund.

* If there were any problems with your order, how did the company handle them?
They've always shifted any blame entirely onto the doll companies, and asked for more patience.

* OTHER:
1. Their public conduct bothers me in the extreme. Their facebook page is full of complaints about customers, threats of lawsuits for libel, and excuses for their long delays that are nothing short of whiny in tone. Including photos of piles of boxes (not even big piles, spoken as someone who packs and ships dozens of packages a month). If they are so overwhelmed by their inventory, they should take on less orders. NO other dealer I have ever done business with has ever behaved like this.
2. They immediately delete comments that are in any way critical. I have seen this happen several times, to myself and others. If they feel you have been critical of them, they will ban you from their fb page. My friend was banned for this, and I was banned simply for "liking" my friend's post. In this way, they easily curate their public image to be nothing but positive.
3. My IP address was blocked and we can no longer access their website. When I asked why, I was told that we had commented on a fb thread that was ABOUT an individual who LATER (allegedly) called the police on BJDivas. Of course, we had no idea about this event; we do not know this individual; the post was not about the police or threats of violence. The post was BJDivas complaining about this customer (they tend to make usernames public, btw), and my friend replying that the customer was not completely wrong to be dissatisfied with their service. That was apparently taken as "support for this person", even though nothing had happened at that point, which was enough to have us banned and our IP address blocked.
4. On two occasions, friends of mine cancelled their DollShe orders that they had placed through BJDivas, because of the long wait and because BJDivas claimed that the shipment had either gotten lost or there were no news. In both of these cases, about a week after the refund was issued, the exact dolls my friends had ordered showed up as "in stock" sales on BJDivas' website. At a markup. Could be coincidence, but at least one of them was an incredibly specific custom configuration. Again - could be coincidence. But it makes me uncomfortable.

* Would you order from this company again?
Absolutely not, never.

 

* What did you order?
Niko, tan shoushou doll human
* When did you order?
Aug 11, 2021
* How was the communication?
Responses were spotty and take several days, some no response back at all
* How easy was it to pay?
Very easy to take my full payment.
* How long did it take to ship?
1 year + 2 weeks
* Were there any missing or broken items in your order?
n/a
* If there were any problems with your order, how did the company handle them?
Shoushou said theit tan matched MDD tan. THe tan was more of a slightly dark NS and super light tan. I was very dissapointed. I contacted BJDivas sent photos and showed the color of the doll. They inquired with the company for a remedy. The company declined so BJDivas told me sorry that's it. The photos of the than they displayed vs the actual tan were not a monitor issue. People have asked me if the doll is NS!
* Would you order from this company again?
I cannot say who is responsible for the delay, I can say a year is Uber frustrating! Asking for updated 9-12 months in is also difficult. The Promised Timelinewas completely past.
This was my first time ordering with this company, and while their wait times seem to be much, much longer, other people had received the same doll I have waited a year for, many months ago. I did not get a face-up this was a blank doll. (I understand this may be the dollmakers fault) I'm frustrated and annoyed. I know doll sales are hard, I know there are supply issues. I can't help but paraphrase their own website about why you would choose them. Their "unparalleled" customer service. Communication is important and I did feel that they took a hands off approach. By the way this is my first and only complaint of a doll complany in 12 years.

 

* What did you order?
Fullset Soul doll Aspa
* When did you order?
May 19,2021
* How was the communication?
Great communication! Let me know she had arrived at their place of business even before my layaway payments were done.
* How easy was it to pay?
So easy! I had a layaway payment plan and I was able to send extra payments very easily through Paypal by just adding my order number to the notes. They kept excellent track!
* How long did it take to ship?
Soon as my final payment was made, they shipped it right out. Came in less than a week and ahead of schedule!
* Were there any missing or broken items in your order?
Nothing was missing and nothing was broken. It was all packed VERY well.
* If there were any problems with your order, how did the company handle them?
There have been NO issues with this order at all.
* Would you order from this company again?
Already did! I have one order complete and awaiting the doll and two more on layaway!

 

☘️ POSITIVE FEEDBACK

What did you order?
Dollzone Obi and Kaniboom Antler Bunny

* When did you order?
DZ Obi: Dec 23 2021 - Kaniboom Bunny May 27 2022

* How was the communication?
Prompt, kind and all around excellent

* How easy was it to pay?
Very easy. BJDivas has several options!

* How long did it take to ship?
Both dolls shipped within a week or two of their invoice date : )

* Were there any missing or broken items in your order?
Pristine condition!!!

* If there were any problems with your order, how did the company handle them?
Nothing at all an exemplary company and people to order from!!

* Would you order from this company again?
Most definitely! They are exceptional to work with and their long layaway plans allowed me to get the doll of my dreams ;-; I have a few smaller orders through them as well. A go to for BJDs for sure!! Thank you!!

 

POSITIVE Feedback

*What did you order? Dream Valley Bor (open-eyes version of Eve)

* When did you order? May 20, 2021

* How was the communication? Excellent -- they let me custom order the "Eve" default faceup and blushing on the Bor version (switched from green to red/gold).

* How easy was it to pay? Very easy.

* How long did it take to ship? Shipped February 9, 2022 which was very reasonable considering the international production and shipping delays. I was expecting to wait closer to a year, but it was a nice surprise to receive Bor sooner.

* Were there any missing or broken items in your order? Nothing missing-- in fact, there was a great presentation box that came with the dragon that I wasn't expecting.

* If there were any problems with your order, how did the company handle them? Not applicable.

* Would you order from this company again? Most definitely. I've ordered from them twice more since then, and the turnaround time on the next two was even faster than Bor's. BJDivas is very reliable from my own experience.

 

POSITIVE FEEDBACK

Sorry but I have several orders from DIVAS that I needed to leave feedback for but the thread got locked before I could post my reviews and I have since had a few more orders from them come in so I will need to do a few posts for all the recent orders I had with them.


*What did you order? Miracle Doll Maoyou 65cm cat girl, blank WS with an extra blank head.

* When did you order? 18/04/2020 on a 1 year layaway

* How was the communication? Great.

* How easy was it to pay? Very easy I got a paypal invoice every month to remind me.

* How long did it take to ship? The doll arrived about May 2021 but the were other random doll parts in the box instead of the extra head I ordered.

* Were there any missing or broken items in your order? Yes the extra head I ordered was missing.

* If there were any problems with your order, how did the company handle them? They contacted the company and asked them to send me the extra head I ordered. Many months later another whole doll with an extra head arrived so I contacted them and let them know that the company had messed up my order for a second time and that I now had a whole second doll that belonged to someone else. They contacted the company but they didn't want to deal with it so DIVAS sent me the money for postage to send the extra doll to them. Because I'm not in the U.S. sometimes the dolls will ship directly from the factory to me to save in time and postage costs so when that happens as in this instance DIVAS are relying on the company to ship the right things as they don't have an opportunity to check it.

* Would you order from this company again? Yes and I have.

 

POSITIVE FEEDBACK




*What did you order?
ShouShoudoll Niko and Doll Chateau Dora both blank

* When did you order?
9/07/2020 on a 1 year layaway

* How was the communication?
Good. There were periodic updates about the Niko as I believe there were issues with casting the resin wigs.

* How easy was it to pay?
Very easy. I had monthly paypal invoices.

* How long did it take to ship?
They arrived in August 2021

* Were there any missing or broken items in your order?
No everything was perfect.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yes and I have.

 

* What did you order?
Dollshe King Corey (2019), Luts Senior Body, Dollzone B6-001Body, Miracle Doll Mad Rabbit etc.
* When did you order?
2018-2022
* How was the communication?
Excellent+
* How easy was it to pay?
BJDivas is very accommodating especially layaway which has allowed me to obtain the collection I have now.
* How long did it take to ship?
After initial payment, shipping was calculated and sent immediately very efficient.
* Were there any missing or broken items in your order?
BJDivas went beyond to help me as best as possible. Everything came packaged neatly!
* If there were any problems with your order?
Absolutely not, I love them.
* Would you order from this company again?
Absolutely