BJDivas

* What did you order?
Dollshe Aramis, Rhythmos body, Honey Peach fresh skin
* When did you order?
March 31, 2017
* How was the communication?
Perfect! Easy to communicate with
* How easy was it to pay?
My first experience with layaway, Easy and smooth.
* How long did it take to ship?
less than 2 months from my order date.
Shipping was on May 23, 2017 and I got him on the 26th.. (to New Zealand)
* Were there any missing or broken items in your order?
nothing, even the box is flawless no damage at all.. everything is perfect!
* If there were any problems with your order, how did the company handle them?
n/a (but I know DJDivas will handle it well if there were any)
* Would you order from this company again?
Definitely!! half price for the shipping is a good deal!

 

* What did you order?
A 28M Fashion Grant Phillippe fullset in Pure Oriental and a 26F Fashion Ausley Love fullset in Pure Oriental.

* When did you order?
April 25th, 2017

* How was the communication?
Very good! Alway very friendly, and responses were quick even though we're two timezones apart.

* How easy was it to pay?
It was super easy! Once I confirmed my order, they sent me a Paypal invoice right away. They contacted me a few days later to tell me it would be the same price for Dollshe to ship the dolls right to me rather than stopping in California, which I was very happy about because it meant I got them a few days earlier than I would have.

* How long did it take to ship?
Dollshe shipped both dolls just under two months after I ordered them! Since they came right to me, they got here in about a week.

* Were there any missing or broken items in your order?
Nothing broken, though I thought there would be a sleeping head with my Ausley but it turns out that only comes with the Classic size dolls, not the Fashion size.

* If there were any problems with your order, how did the company handle them?
When I didn't get the sleeping head as I'd expected, I emailed BJDivas and they were quick to respond and contacted Dollshe on my behalf. No sleeping head is available for the Fashion size, which is a bummer, but BJDivas was very good about communication to find that out from Dollshe.

* Would you order from this company again?
Oh, absolutely. I like having someone in the USA to deal with ordering and shipping, and BJDivas was great through the whole process. I know where I'm coming if I ever get another Dollshe

 

* What did you order?
Dollshe Husky on Pure body in HS Caramel Brown
* When did you order?
April 26, 2017
* How was the communication?
Great, they were very helpful and friendly. Every question and request was answered in detail, and they were extremely fast to respond. Pleasure to deal with!
* How easy was it to pay?
Paid straight away with Paypal, no issues at all.
* How long did it take to ship?
About 3 month, which is pretty great for Dollshe!
* Were there any missing or broken items in your order?
None.
* If there were any problems with your order, how did the company handle them?
No problems arised.
* Would you order from this company again?
Absolutely~

 

* What did you order?
Dollshe OE Bernard head in modern grey
* When did you order?
March 25 ,2017
* How was the communication?
Wonderful always quick to respond
* How easy was it to pay?
very easy used layaway and paypal
* How long did it take to ship?
a couple months but that's expected of Dollshe
* Were there any missing or broken items in your order?
nope
* If there were any problems with your order, how did the company handle them?
No problems at all
* Would you order from this company again?
Absolutely

 

* What did you order?
Rey Lewis on L4 body in pale with additional L1 lower torso piece and neck piece

* When did you order?
July 10, 2016

* How was the communication?
Very friendly! I was buying one of my first dolls at the time and they were very kind and helped explain a lot of beginner topics to help me make my decision.
They also helped me order the additional pieces from dollshe

* How easy was it to pay?
Very straight forward. They sent me an invoice every month.

* How long did it take to ship?
Dollshe surprisingly finished after only 3 months but accidentally shipped to BJDivas instead of directly to me. But BJDivas shipped the same day that Rey Lewis arrived and he came home on my birthday! Super lucky timing.

* Were there any missing or broken items in your order?
everything seems to be here! There are no damages at all

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Definitely! It was a super pleasant experience

 

* What did you order?
Dollshe Robin Classic size 8B
* When did you order?
I asked about getting one I think back in August 2017
* How was the communication?
Perfect! Easy to communicate mainly talked on Facebook.
* How easy was it to pay?
First time I purchased anything from them. Put half down in early October and rest once he was in her hands..
* How long did it take to ship?
He arrived quickly in shop as this time Dollshe wasn't just saying it would be shipped. The USPS was only ones who messed up and he was around 200 miles away, but it was looked into personally and he arrived the next day.
* Were there any missing or broken items in your order?
Perfect. The box as well as all contents was perfect. I didn't even know I was going to get all the extra hands and feet.
* If there were any problems with your order, how did the company handle them?
Other then USPS messing up the time he was taking to arrive here, which BJDivas handled and gave me as much info as they could. They were perfect in all of the order.
* Would you order from this company again?
Most certainly. They are wonderful and very sweet to deal with. I wish I could hug them in person for getting me my little boy.

 

* What did you order?
DollShe 18M Rosen on Old Hound Body in Pure pale
* When did you order?
March 24, 2017
* How was the communication?
Excellent! We communicated via Facebook and they were super helpful! Also quick to reply
* How easy was it to pay?
Very easy. I used layaway via PayPal. They invoiced me every month ^^
* How long did it take to ship?
A few months, but that's because DollShe's slow with shipping. BJDivas would let me know when there was delay!
* Were there any missing or broken items in your order?
Nope. Everything arrived in perfect condition! ^-^
* If there were any problems with your order, how did the company handle them?
-
* Would you order from this company again?
Yes! I had a really great experience with them!!

 

* What did you order?
2 Dollshe Bernard on pure body, Saint Head, IM Hound Head
* When did you order?
March 2017
* How was the communication?
Great! They always responded to my questions very quickly (24 hours or less)
* How easy was it to pay?
Very easy! They setup a layaway for me and sent me paypal invoices when it was time to pay.
* How long did it take to ship?
I ordered sometime in March and am now receiving my dolls Dec. 3. This is no fault of BJDivas though; rather a result of Dollshe being slow. Also, I was out of town the week my order arrived to BJDivas and they held my order and kindly shipped them when I returned home.
* Were there any missing or broken items in your order?
Nope! All the boxes were labeled and everything was correct.
* If there were any problems with your order, how did the company handle them?
They kept me informed during the long wait; they were a pleasure to work with and very professional. I felt uncertain when I first ordered because they had literally just started accepting Dollshe orders, but they've been great to work with. I feel really happy that I chose to order with them. The US shipping was also really nice!
* Would you order from this company again?
Absolutely!!! They are fantastic!

 

* What did you order?
Dollshe Hound, 18 M classic line , Pure body
* When did you order?
March or early April, when the sale began
* How was the communication?
Excellent! Always answered my questions timely and worked out a layaway plan for me!
* How easy was it to pay?
Awesome, easy and through paypal.
* How long did it take to ship?
I ordered March or April when the sale began and it didn't ship till December. I got him Dec 26 of 17!
* Were there any missing or broken items in your order?
Nothing was missing or broken also the box was wrapped in ribbon, I thought it was so nice! It really made him look like a Christmas gift - which in IMO he was since he shipped unexpectedly and got to me Dec 26th!
* If there were any problems with your order, how did the company handle them?
Not at all. They answered all my inquires , even about an update on my order!
* Would you order from this company again?
Absolutely

#2amayjune, May 28, 2017

 

* What did you order?
Dollshe Amanda
* When did you order?
August, 2017
* How was the communication?
Amazing, so friendly and quick to respond. Kept in touch with updates and answered all my questions.
* How easy was it to pay?
Super easy, allowed me to make layaway payments thought Paypal invoices.
* How long did it take to ship?
The wait was long, which is to be expected with Dollshe, but the shipping itself was not only fast but affordable thanks to BJDivas.
* Were there any missing or broken items in your order?
No, packaged extremely well, arrived safely.
* If there were any problems with your order, how did the company handle them?
None.
* Would you order from this company again?
I've already made a second order ^^ I can't recommend these guys enough.

 

* What did you order?
Dollshe Grant Philippe 28 M Fashion line, L2 body Honey Peach Fresh .

* When did you order?
March or early April, when the sale began.

* How was the communication?
Perfect, BjDivas answered every question I had, and we worked a great layaway plan. She was also able to change the head sculpt and body type in my order.

* How easy was it to pay?
Super simple, I received an invoice every month.

* How long did it take to ship?
I ordered May 1st, 2017 and received Grant on February 12, 2018.

* Were there any missing or broken items in your order?
Everything was absolutely perfect!

* If there were any problems with your order, how did the company handle them?
Zero problems!

* Would you order from this company again?
I absolutely would, in fact i have 2 more orders with BjDivas now.

 

* What did you order?
Blank Dollshe Full Size Amanda Head in Fresh skin
* When did you order?
3/29/2018
* How was the communication?
Excellent+!!!!
* How easy was it to pay?
Very easy.
* How long did it take to ship?
They shipped next day and I received it 3 days later
* Were there any missing or broken items in your order?
No
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Absolutely in fact have several times.

 

* What did you order?
I ordered a 26 f full package in sapphire blue through email.

* When did you order?
My order was completed on September 8th 2017

* How was the communication?
Very good at some points I got a bit impatient and asked them about my order and they replyed right away.

* How easy was it to pay?
Payed with a pay pal; very easy.

* How long did it take to ship?
It took 7 months. I got her April 17. Since I payed in full they had Dollshe send her directly to me.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
There wasn't any problem.

* Would you order from this company again?
Yes!!!

 

* What did you order?
Dollshe 18M Fashion Arsene fullset in Oriental, 18M Fashion Adonis Head in Oriental, and a 24M Fashion Human Khan head in Pale Tan.

* When did you order?
October 10th, 2017 / December 23rd, 2017 / December 29th, 2017

* How was the communication?
Super friendly, and they answered my million and a half questions, even contacting Dollshe to be sure on some answers. Always fast responses!

* How easy was it to pay?
Super easy! They were prompt with sending me invoices with detailed descriptions so it's easier for me to keep track of the different orders.

* How long did it take to ship?
They shipped everything very soon after they received it. Everything was safely packed and arrived quickly!

* Were there any missing or broken items in your order?
The Khan head didn't come with its CoA, but BJDivas caught it and let me know right away, and has contacted Dollshe on my behalf.

* If there were any problems with your order, how did the company handle them
Other than the hiccup with the CoA, everything went beautifully! I'm confident that they'll get me my CoA, so I'm not at all worried.

* Would you order from this company again?
Absolutely! I'm so glad to have a US dealer for Dollshe, and they certainly don't disappoint!

 

* What did you order?
2 DollShe Robin in Pure Fresh

* When did you order?
May 26, 2017

* How was the communication?
Amazing communication! They answer very fast and are very friendly

* How easy was it to pay?
Very easy. I paid with a six month layaway thru paypal. They sent me an invoice every month^^

* How long did it take to ship?
The dolls shipped directly from DollShe, it took 14 months.
It's beyond BJDivas' control.
They were always helpful throughout the wait and would contact DollShe to get updates on my order.

* Were there any missing or broken items in your order?
Nope, everything arrived safely~

* If there were any problems with your order, how did the company handle them?
-

* Would you order from this company again?
Yes!! I had a great experience again
Plus they have appealing layaway plans!

 

*What did you order?
Dollshe Aramis
* When did you order?
Late March 2018
* How was the communication?
Excellent+!!!!
* How easy was it to pay?
Super easy, BJDivas would have allowed longer but I managed to pay him off in three payments. I have already received two dolls from them on layaway, and have seven more waiting to ship, plus began another long layaway as well. Super group.
* How long did it take to ship?
This order just a little over five months.
* Were there any missing or broken items in your order?
No, everything was perfect.
* If there were any problems with your order, how did the company handle them?
So far, nothing at all. I have several dolls paid in full, just waiting for companies to ship them.
* Would you order from this company again?
For sure, better than dealing with companies. Wish they carried a couple more companies as well.

 

(this is a little late but I just realized I had not given these wonderful dealers a review)

*What did you order?
Dollshe Arsene on the Arsene body, in Honey silver grey

* When did you order?
End of December 2017

* How was the communication?
Super polite, friendly and prompt.

* How easy was it to pay?
Very simple, we arranged a three month layaway, I was invoiced promptly and I paid through paypal

* How long did it take to ship?
About five months. I got a notice that he was ready to ship soon and he was on his way soon after.

* Were there any missing or broken items in your order?
No, he was even more beautiful in person, exactly what I ordered, and beautifully packed.

* If there were any problems with your order, how did the company handle them?
There were no problems, everything went smoothly from start of layaway to him arriving

* Would you order from this company again?
Ordering from BJDivas was a wonderful experience and I would do it again in a heartbeat!

 

* What did you order?
Raccoon Doll Elf Iris (Milk Mocha), Raccoon Doll Elf Rosie (Grey), Limited Iris outfit, Coral corset set
* When did you order?
July 27, 2018
* How was the communication?
Excellent+!!!!
* How easy was it to pay?
Very easy! Reccuring invoices and the group really worked with me when I gave them heads up on delayed payment
* How long did it take to ship?
Items arrived 11/26/2018
* Were there any missing or broken items in your order?
Not at all!
* If there were any problems with your order, how did the company handle them?
So far, nothing at all.
* Would you order from this company again?
Absolutely in fact this is the second of my two orders, the other is a Dollshe order we are waiting on!

 

* What did you order?
A Granado Vindoll Jupiter with extra hands
* When did you order?
September 2018
* How was the communication?
Wonderful
* How easy was it to pay?
Very easy, I did a 2 month layaway through paypal
* How long did it take to ship?
From order date to arrival was only 8 weeks
* Were there any missing or broken items in your order?
Nope
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Yes, I actually have another order with them right now

 

What did you order?
Dollzone 47 cm Boy Body(B45-018) and a blank Raphael head both in purple resin
* When did you order?
October 30
* How was the communication?
Perfection! Their customer service is fantastic and they are always super fast to reply and very nice!
* How easy was it to pay?
Once we discussed the 2 month layaway, they set up automatic PayPal invoices which makes it so much easier to remember your payments!
* How long did it take to ship?
Seeing as the order is with Dollzone, with their current wait times I don’t expect my boy home before March 2019!
* Were there any missing or broken items in your order?
N/A
* If there were any problems with your order, how did the company handle them?
No problems have occurred for me, but I trust this company wholeheartedly!
* Would you order from this company again?
Most definitely! I already have placed an order for a Raccoon Doll Mika, and I have plans to order more from BJDivas in 2019!

 

What did you order?
Ring Doll Alice full set
* When did you order?
September 4 2018
* How was the communication?
Excellent+!!!!
* How easy was it to pay?
Very easy
* How long did it take to ship?
My doll is not ready for ship yet. But I was i formed about 6 months
* Were there any missing or broken items in your order?
I don’t believe I will have any problems.
* Would you order from this company again?
Absolutely

 

* What did you order? dollshe classic amanda

* When did you order? 27 july, 2017

* How was the communication? wonderful

* How easy was it to pay? very easy

* How long did it take to ship? she shipped the same day i paid the shipping cost

* Were there any missing or broken items in your order? no

* Would you order from this company again? i'm planning on it very soon!

 

* What did you order?
Erica fashion maxi in copper oriental, Amanda and Ausley heads fashion size in copper oriental, Erica, Ausley and an extra pair of hands in fresh.
* When did you order?
May 2017
* How was the communication?
Excellent! BJDivas went above and beyond in all aspects. 10 ⭐️!
* How easy was it to pay?
Super easy BJDivas sent me an invoice every month.
* How long did it take to ship?
My order was placed immediately and i waited for Dollshe to ship.
* Were there any missing or broken items in your order?
No everything was perfect! BJDivas went beyond my expectations in making sure my order was correct.
* If there were any problems with your order, how did the company handle them?
My order was perfect.
* Would you order from this company again?
I am very impressed with BJDivas and absolutely without a doubt will order through BJDivas again.

 

* What did you order?

First order: Dollzone Gene, LUTS SDF Flora
Second order: LUTS SDF65 Xylon

* When did you order?

First order: Started a layaway for both dolls in June and finished in August. The dolls were ordered straight away even before the layaway was done which was awesome.
Second order: Pretty much the same with layaway, paid from September to October and the doll was ordered right away for me!

* How was the communication?

The communication was beyond perfect. BJDivas were extremely timely in their responses and were consistently polite and professional. I appreciated their conversational tone and how easy it was to talk to them! They are so good with questions and are definitely willing to go an extra mile to communicate with the company for any special orders! Their willingness to work with you is amazing.

* How easy was it to pay?

It was extremely easy to pay, I went through Paypal. The layaway process with BJDivas cannot be compared, they are so flexible and send invoices right on time. I cannot stress how easy they made my first layaway experience.

* How long did it take to ship?

First order: Both Dollzone and LUTS seemed to take around 6 months before my order came to BJDivas and it took about two weeks to get to me in Canada from them in the US. Both waiting times seemed very standard to me!
Second order: Same! The waiting times were very consistent.


* Were there any missing or broken items in your order?

There were none!

* If there were any problems with your order, how did the company handle them?

n/a

* Would you order from this company again?

I'm only going to order through BJDivas from now on, to be honest.

 

* What did you order?
A pair of whoisuralice eyes.
* When did you order?
March2019
* How was the communication?
Excellent!
* How easy was it to pay?
PayPal very easy.
* How long did it take to ship?
The eyes were in stock, so immediate shipping.
* Were there any missing or broken items in your order?
No everything was perfect.
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Absolutely! I plan to order all my dolls and items where possible from BJDivas.

 

* What did you order?
DollChateau Diana Fullset
* When did you order?
April 2018
* How was the communication?
Perfect! They have been fantastic!
* How easy was it to pay?
My first time ever doing Layaway, they made it easy to understand.
* How long did it take to ship?
Shipped on the 3rd, Arrived on the 8th. So less than a week
* Were there any missing or broken items in your order?
Nope! Everything was in perfect condition, even the box.
* If there were any problems with your order, how did the company handle them?
n/a
* Would you order from this company again?
For sure! I have some other layaways with them already. This was just so I could get a pre made doll while I waited for the longer ones I will try and do all my orders with them from here on out!

 

* What did you order?
Ringdoll Ashford EVO fullset.

* When did you order?
17 Sept 2018

* How was the communication?
The communication was great, with prompt replies and understanding of my frustrations over the ever-lengthening wait. They couldn't provide too much information, but that was because Ringdoll wasn't talking to them. The only real issue I had (and it's very very minor) is that I wish they had given me shipping options instead of just quoting me a price and sending him out via Retail Ground. I would have gladly paid more for Priority if I had had the choice (still would be cheaper than international EMS).

* How easy was it to pay?
Very easy. I did a 6 month layaway and they sent me automated Paypal invoices every month. It was pretty much a thoughtless process.

* How long did it take to ship?
Shipped 10 Jun 2019, arrived 17 Jun. Yes, it took me 10 months to receive the doll. That's more Ringdoll's fault than BJDivas, though.

* Were there any missing or broken items in your order?
No, everything was perfect.

* If there were any problems with your order, how did the company handle them?
I didn't have any problems per se, more like just a really frustrating wait time, but that was beyond their control and they were fantastic about keeping me updated on the situation (as much as they could, anyway).

* Would you order from this company again?
Yes, I already ordered some DF-H heel feet through them. I'm excited to see them add more and more companies - if this continues they might become my go-to dealer. The only improvement I might suggest would be to offer shipping options, because in nearly every circumstance I would prefer Priority.

 

* What did you order?
Black Box Sleepy White Anubis Fullset
* When did you order?
June 4th, 2018
* How was the communication?
Amazing! This was before their website was updated to I order through FB messenger with a Rep, she was great!
* How easy was it to pay?
Very easy! I chose a 9 month Layaway and the invoices were sent the same time every month.
* How long did it take to ship?
Once my layaway was finished the Doll shipped to me within a week and arrived about 2 days later, (I live in the same state they ship out from so shipping is always fast.)
* Were there any missing or broken items in your order?
No, everything was there and perfect
* If there were any problems with your order, how did the company handle them?
No problems on their end, but when I was having financial problems about 7 months into the layaway, they were very kind and forgiving and were able to extend my layaway a bit to give me some leeway.
* Would you order from this company again?
I already have! I currently have 2 more layaways going with one about to end next month.

 

* What did you order?
Ringdoll S

* When did you order?
December 14, 2018

* How was the communication?
Great! I had a lot of questions but they always answered me kindly and quickly.

* How easy was it to pay?
Automatic invoices with clear due dates are very convenient and easy to pay.

* How long did it take to ship?
My doll shipped on October 12, 2019 and arrived on October 17, 2019. There was a slight shipping delay due to local holidays. The order took long because of how busy Ringdoll was.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yes, I already have a few ongoing layaway orders and another order that has already been paid in full (waiting for item completion + shipping).

 

* What did you order?
Dream Valley Cecelia FULLSET + Extras

* When did you order?
Layaway Started in March
Paid off in July
Doll Arrived October

* How was the communication?
Excellent! They were super responsive even when they were buried under a lot of mail. They would at least let me know they got my message and will reply back soon.

* How easy was it to pay?
Very easy. They sent invoices out every month.

* How long did it take to ship?
They shipped within the next couple business days once the order arrived to them and I paid/confirmed.

* Were there any missing or broken items in your order?
Not missing or broken but one item came incorrectly. Not their fault. They remedied the situation and will be replacing the incorrect part.

* If there were any problems with your order, how did the company handle them?
They spoke with the company they dealt for and everything is being resolved as I write this review.

* Would you order from this company again?
Yep and already have. I have finished another layaway and am waiting. I have 2 layaways currently with them.

 

* What did you order?
Luts Zuzu Delf Persi in white resin

* When did you order?
May 31, 2019

* How was the communication?
Very fast and polite!

* How easy was it to pay?
Very. Paid through PayPal

* How long did it take to ship?
Longer than usual for a Zuzu Delf, but that was an issue with Luts not BJDivas. I got my doll November 21, 2019.

* Were there any missing or broken items in your order?
Nope!

* If there were any problems with your order, how did the company handle them?
I sent a few inquisitions about the abnormal amount of time it was taking for my doll to be produced, and they responded quickly and kept me assured about its status.

* Would you order from this company again?
Absolutely!

 

* What did you order?
Cool Chateau Charon full-set
* When did you order?
December 1, 2018
* How was the communication?
Excellent. They answered all of my questions and usually got back to me within 24/48 hours
* How easy was it to pay?
Extremely, they let me work out a long layaway and sent monthly invoices to my PayPal.
* How long did it take to ship?
A year for DC and I received tracking info from BJDivas the day after I paid for shipping and insurance.
* Were there any missing or broken items in your order?
No, as far as I know everything is there.
* If there were any problems with your order, how did the company handle them?
No problems at all.
* Would you order from this company again?
Yes I probably will.

 

* What did you order?
Resin eyes from tianba0308

* When did you order?
May 30, 2018

* How was the communication?
Fine; I had asked some questions regarding a tianba preorder, as I wanted to order some of her eyes but missed the previous order period. They responded promptly to all those questions.

That being said, their newsletter system seems to not work. They told me that the newsletter was the best way to get updates from them, and info about new preorder periods so I signed up. They also let me know that they planned to send out an early, first-chance kind of newsletter email specifically for tianba's text order period, but I have yet to receive a single newsletter email from them (nothing has ever showed up in my other folders, nor spam folder). I found out about this particular tianba preorder by scrolling through my Instagram feed. I went over to place my order immediately, and succeeded, but the preorder was then full and closed in a matter of minutes after that. Maybe I got the very last slot? I don't know for sure, but because BJDivas made it seem like they were going to reach out to me in some way when I could place my order, but then I had literally no notice until the very last minute, I felt very frantic and anxious about placing my order, and by extension, my order as a whole.

* How easy was it to pay?
Easy-peasy Paypal checkout.

* How long did it take to ship?
A little while; tianba had taken on a lot of orders at the time; I received them in September (4 months)

* Were there any missing or broken items in your order?
No

* If there were any problems with your order, how did the company handle them?
No problems - I actually received a partial refund for overpaid shipping, which I wasn't anticipating.

* Would you order from this company again?
I'm not in the market for anything from them at the moment, but if they happen to open a preorder for something I want in the future I might. If I were to happen to make it in time.

 

* What did you order?
An in-stock Ringdoll Jade (Style B)
* When did you order?
October 21, 2019
* How was the communication?
Wonderful! I received layaway invoices on time, and the one time I needed a 3 day extension, they were quick to reply and very helpful in allowing me to do so.
* How easy was it to pay?
With it being both my first doll order ever as well as using layaway, everything was smooth sailing.
* How long did it take to ship?
I paid her off on January 2, 2020. Due to a large backorder, it took awhile for them to ship her, but she shipped on January 10, 2020. She arrived promptly on January 13, 2020.
* Were there any missing or broken items in your order?
None at all! Everything was perfect, even the shipping box lacked any dents or scuffs!
* If there were any problems with your order, how did the company handle them?
It took a bit for them to ship her, but they explained the situation and shipped her very quickly after.
* Would you order from this company again?
100%! I already have another layaway with them, for a preorder this time.

 

* What did you order?
Dollzone Snow Fulali fullest in custom grey skin
* When did you order?
May 30th, 2019
* How was the communication?
Great
* How easy was it to pay?
Easy. Layaway through paypal
* How long did it take to ship?
Because of the pandemic, there were some unexpected delays. Still, they were able to get her to me before I moved, which was my main worry so not long at all.
* Were there any missing or broken items in your order?
The wig was not sent by Dollzone but, because of me moving I opted to get the doll sent to me without it.
* If there were any problems with your order, how did the company handle them?
Just listed above.
* Would you order from this company again?
Absolutely

 

* What did you order?
Special layaway for a Volks Dollfie Dream Dynamite x NieR Automata 2B (from Madrake through BJDivas)
* When did you order?
March 2020
* How was the communication?
Excellent+!!!! they explained the special layaway fees and how everything would go for my order, made sure I understood the item was listed as "Damaged"
* How easy was it to pay?
Very easy!
* How long did it take to ship?
Once I paid for the shipping it was shipped out the next day!
* Were there any missing or broken items in your order?
Not at all!
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Absolutely, and have previously, I will continue to work with them on layaways and more!

 

* What did you order?
Luts Winter event limited Carrot Delf in lavender resin.
* When did you order?
December 10, 2019
* How was the communication?
Less than stellar, due to BJDivas moving as well as pandemics.
* How easy was it to pay?
Easy. Paid 30% in December and the rest on January 2, 2020.
* How long did it take to ship?
She arrived to BJDivas in early April, and they created the shipping label on April 18. What happens after is a mystery.
* Were there any missing or broken items in your order?
I never received her.
* If there were any problems with your order, how did the company handle them?
She never arrived. Her tracking never updated, and when I inquired a month later, BJDivas was quick to respond and said they’d contact USPS. A week went by and I asked for another update. They told me that there still was no news, and that they would have to file a claim. A week went by and I messaged them with no response. I called USPS myself and they said I couldn’t make a claim for an item that they never received. I messaged BJDivas again, and still had no response, going on two weeks of no reply. I posted on the forum asking for advice, as I was out my 180 PayPal window and wasn’t getting help from them. BJDivas responded to me a day after my post on the forum here.

Ultimately, BJDivas did not seem confident in finding my doll, as they said the lost mail department were being rude and unhelpful to them. In their words, “we don’t want to sit on your money” as they may not ever find her, so they decided to refund me. While I’d rather have the doll and told her I was willing to wait another month, this seemed to be their preferred course of action.

* Would you order from this company again?
I asked her my concerns; Luts is having their summer event and I wanted to order, but how could I be sure that this wouldn’t happen again? I was told that my package was with the other packages shipping out from Luts and they didn’t do anything different with my doll, and that they’ve never had an issue like this before. While I am wary, I do love BJDivas (contrary to some rude people on my help post). So, yes, I do think I would order with them again. I have a GoD order with them that I am still paying off anyway, so I do put my faith in BJDivas hands.

 

* What did you order?
Special layaway from Mandarake
* When did you order?
June 23, 2020
* How was the communication?
Communication was great! Very friendly and prompt.
* How easy was it to pay?
Super easy! I worked with them through PayPal.
* How long did it take to ship?
They shipped within 2 days of me finishing my layaway.
* Were there any missing or broken items in your order?
Nothing was missing or broken. Everything arrived perfectly.
* If there were any problems with your order, how did the company handle them?
No issues.
* Would you order from this company again?
100%! They are a lovely company and were so pleasant to work with. I'd recommend them to anyone and everyone!

 

* What did you order?
DollZone Scarecrow Hal in WS with company faceup!

* When did you order?
July 8th, 2019

* How was the communication?
The communication was fairly nice! I remember asking them about their shipping prices beforehand and they let me know what the difference was between the three options!

* How easy was it to pay?
Very easy! I got an invoice through PayPal and paid it seamlessly!

* How long did it take to ship?
From BJDivas to me, it took roughly 5 days to get to me. USPS was delayed by a day but that's not a fault of BJDivas

* Were there any missing or broken items in your order?
Nothing was missing or broken! Everything was protected with the Styrofoam padding and face mask for the doll's head

* If there were any problems with your order, how did the company handle them?
No problems!

* Would you order from this company again?
Definitely! They usually don't have the same stock that direct from company has, but next time I see a good sculpt I want, it'll be from them!^^

 

* What did you order?
Ringdoll Alfanso, Souldoll Hyun-O, plus some special order dolls not on the BJDivas website

* When did you order?
October, 2018; November, 2019; March, 2019

* How was the communication?
Excellent! Inquiries were always responded to in a polite, timely manner!

* How easy was it to pay?
Extremely, I just paid via the automatic paypal invoices every month.

* How long did it take to ship?
The companies varied from 6-12 months but that's pretty standard for Ringdoll and Souldoll. Once BJDivas had the dolls it usually took about a week to arrive to me.

* Were there any missing or broken items in your order?
Alfanso was shipped from Ringdoll with a broken tip on one of his wings, which BJDivas told me about immediately and offered to send it back for a replacement. I ended up keeping the broken wing since it wasn't a big deal.

* If there were any problems with your order, how did the company handle them?
BJDivas handled everything very smoothly. They were quick to tell me about the issue with the wing and helped me resolve it.

* Would you order from this company again?
Absolutely! I have a couple ongoing orders with them and the customer service is still top notch! Always a joy to work with them!

 

* What did you order?
Gem of Doll Alphonse Fullset
* When did you order?
January 28, 2020
* How was the communication?
Great!
* How easy was it to pay?
Easy peasy. I was invoiced the same day of each month via PayPal.
* How long did it take to ship?
They emailed me to let me know he had arrived in August, so I paid him off and they shipped him two days later. He got to me two days after that!
* Were there any missing or broken items in your order?
There was a magnetic horn that has the wrong magnet in it, but this isn’t BJDivas fault. His box was also water damaged, but this was the company box, not the shipping box. The shipping box had no water damage, so this also was a company issue, not a BJDivas issue.
* If there were any problems with your order, how did the company handle them?
There isn’t an issue with BJDivas and I know Gem of Doll has really awful customer service, so the horn issue isn’t worth raising to BJDivas.
* Would you order from this company again?
100%! I already have two more layaways with them.

 

* What did you order?
So many things. I placed an order for artist eyes, I had commissioned them for several ebay US only purchases, a Volks doll from Volks USA, and Dollshe.

* When did you order?
Ive placed several orders, as far back as 2018 and as recently as yesterday.

* How was the communication?
I was always happy with how fast the replies I got, I always got a reply within 24 hours, and at most 48 hours - given the volume they work with, I find that very reasonable and on par with the timing of replies I would get from shopping services (they also responded outside business hours which surprised me!) . The replies were always friendly and they would bring up things I didnt even think of. They always provided me with several shipping options, outlining the pros and cons of each to me.

* How easy was it to pay?
Very easy, by paypal.

* How long did it take to ship?
Not long since arrival. I would often ask them to hold on to my packages and ship them all together in one go (the ebay purchases/ US only sellers) which I always always appreciated because the volume of things I purchased would have definitely taken up so much space, but they never said anything and were very accommodating.

* Was the quality appropriate for the price, in your opinion?
BJD Diva's service is like no other. Even if a seller were to sell cheaper, I would always go to BJD Diva's first because they have always been really kind and friendly to me, always accepting my layaway terms even though not many would agree to the long layaway periods. This is something I would never take for granted, and they have my loyalty for it. I also have them to blame for the lack of space since Ive been able to get so many things I didnt think I would be able to afford lol.

I also appreciated them accommodating my requests. Some of the purchases, I needed to arrive pristine condition to me. I requested the items all be individually bubble wrapped to make sure they arrived perfectly to me, and they were always happy to oblige. This was done to several items, and they always did it faster than I expected.

* Did the item look like the sales pictures?
Some of the items I received from the ebay seller's didnt quite match up, tiny minuscule details that others would ignore, but BJD Divas would always ask if I was okay with it or if I preferred to return it, which I appreciated since they were detail oriented. They also let me know that some sellers have added additional gifts, and they would include it in the package. Some gifts took too much space and weight, so they would ask me what I wanted to do before proceeding.

* If you weren't satisfied, how did the company solve your problem?
Dollshe took my orders in early 2018, and even though I expected a long wait time, I was not expecting to wait this long, specially for products Ive paid full price on, and in skin colors that arent from the honey range. The prototype wasnt even finished in all these years, but he keeps making new projects, new sales and new sculpts. This experience has soured Dollshe to me and I would never buy or support his business again. Ive cancelled all 5 of my orders and BJD Divas was very kind to help me process my refund back.

* Would you order from this company again?
Definitely. I also always recommend them to newbies or those who find it hard to get some things because of financial issues. BJD Divas offers a very flexible and generous layaway, great communication and is always so friendly and willing to help with anything if you ask for it. I would not have felt comfortable ordering directly from some companies, but BJD Divas has my complete trust and I like having that extra security if things dont go well, like they did with Dollshe. I feel like if you are not too confident in the seller, or you dont like their layaway plan/ store policies, its always good to go through BJD Divas since they have proven to be reliable and able to help out. I would not have purchased Dollshe if it were not for BJD Diva's, and I dont believe I would be able to get my refund without the help of BJD Divas either.

 

* What did you order?
Premium Realistic Resin Eyes (by Niangaoeyes): Pre-Order
Size (Eye Size/Iris Size):
14mm/5mm
Style:
Amazon
1 $75.00

Premium Realistic Resin Eyes (by Niangaoeyes): Pre-Order
Size (Eye Size/Iris Size):
16mm/8mm
Style:
Amazon
1 $75.00

* When did you order?
April 6, 2020

* How was the communication?
Not very good, communication only happened if the buyer initiated it. If you're looking for updates on orders, those were rare on the Facebook page and was buried under BJD promotions. The website was just updates on more promotions.

* How easy was it to pay?
Very easy, done through Paypal.

* How long did it take to ship?
It shipped to me October 9, 2020, so about 7 months.

* Were there any missing or broken items in your order?
No. About the Eyes: The whites of the eyes were not as white as I'm used to seeing in resin eyes but I saw this as my personal preference and chose not to address it with the company. Overall the eyes are beautiful.

* If there were any problems with your order, how did the company handle them?
For the Company: The lack of proper updates on their end cause me to email them to get updates. They are not good at managing their business and have become overwhelmed by their work yet continue to take on orders and push new business ventures. It would be best for them to rework their priorities and handle what orders they already have before taking on more jobs. They continue to put more on themselves despite this troubling time. I hope they will understand that and make a change for the better.

* Would you order from this company again?
No.

 

* What did you order?
I've ordered at least 7 different dolls through divas using layaway (DC Pluto, Alberta, Barbara, Sleepy, Dora, Ela. DZ Scarecrow Hal)

* When did you order?
The first order I placed through them was in Nov 2018 and the latest was Sept 2020

* How was the communication?
The communication from Divas has always been incredible. They always reply fast and friendly even with their lack of staff during this year.

* How easy was it to pay?
Super easy. They send scheduled invoices via paypal

* How long did it take to ship?
Once Diva's got the order, under a week. I am still waiting on dolls from a 2019 order but thats on DC not Divas.

* Was the quality appropriate for the price, in your opinion?
Absolutely. I'm not going to lie, even if I found slightly cheaper prices I'd be more likely to go with Divas still. I almost always need long layaways and there aren't any other dealers with the flexibility that they offer for payments. Even if I'm late on a payment so long as I let them know they're always incredibly understanding.

* Did the item look like the sales pictures?
Yes! The only time I was ever unsatisfied with something was due to the colored bubblewrap that DC uses leaving a slight stain on one of my dolls, but again thats not on Divas

* If you weren't satisfied, how did the company solve your problem?
I'm a bit frustrated that my 2019 DC order still isn't finished, but I've tried not to badger Divas about it. When I contacted them about the pink stain on my doll from the bubblewrap the immediately apologized and told me they would contact DC about this and request they not use that specific wrap.

* Would you order from this company again?
Absolutely. I adore Divas service and they're my go to when it comes to ordering new dolls. I'm actually planning on putting in a layaway for the DZ Zero next month lol

 

Realized I'd not done this for BJDivas yet.
* What did you order?
DC Hathaway & Medeas, CB BeiBei, Dollshe Grant, David, Aramis, 5th Motif hands sets, several types of specialty eyes
* When did you order?
over the course of the past year September 2019- October 2020
* How was the communication?
they respond and try to help, or answered my questions.
* How easy was it to pay?
easy to pay with PayPal, very easy layaway too
* How long did it take to ship?
DC about 8mos, CB about 3 mos, eyes 7-8 mos, hands 1-3mos, Dollshe waiting on maker and to finish a LW
* Were there any missing or broken items in your order?
one of my DC has a chipped ankle in shipment. BJDivas has been great, DC will replace, US mail is a bit crazy
* If there were any problems with your order, how did the company handle them?
has been friendly and helpful about the situation
* Would you order from this company again?
Yes, already have

 

* What did you order?
4 Pairs of Niangaoeyes Eyes

* When did you order?
April 09, 2020

* How was the communication?
Lacking, more to be desired. - Found out through a friend and in the final shipping payment that the eyes were delayed multiple times overall. Even if an automated email comes out saying that an order that was made had experienced known delays. at least then i could leave it at that as i had a reason not to contact them about it.

* How easy was it to pay?
Overall easy though i did originally want layaway since it was a huge chunk of money, though i sent a message about it but i was worried the eyes would sell out since there was a limited quantity and running out fast. i ended up doing one payment minus shipping with their site.

Though i will give them credit that the shipping went from 50 dollars or so combined on the site to only 13 in the end when i paid that final shipping payment since i chose pay when its at their business.

* How long did it take to ship?
These eyes were made to order, but from time of order made to received in my hands, just over 7 months.
(shipping time was Nov 7 to nov 13)

* Were there any missing or broken items in your order?
No Issues

* If there were any problems with your order, how did the company handle them?
There were delays with the eyes i was told by another order participant so i refrained from contacting them until the other persons order shipped and was received by them. Since my friend has gotten their eyes, i was wondering where my order was since i still needed to pay shipping and had not heard from them, also at this point with the amount spent, i was worried they were sitting around or lost/damaged again. I contacted them first by email and waited a week then messaged them on fb (yes i know, i slapped my own hand for contacting them, dont worry) and they responded 8 calendar days later saying they only received my order the week before.

They did then start to handle the final process but used an address that was no where on my order at all, so luckily i was able to change it and made the final payment. The shipping number was created on nov 3rd, but nothing happened until it was picked up or dropped off on the 7th of nov)

I did not bring up what happened in the summer that i was told about the missing eyes since i didnt find out first hand, nor did i ask about anything else, but i certainly did not expect 7 months or so to pass until i got the eyes. I figured if i brought any of this up with them, it would be a waste of time since when i did finally get an answer, i was able to pay and get them at least shipped. Plus i know with Covid19, things were going to be delayed.

* Would you order from this company again?
honestly, overall probably not. I will not say no since i dont know what the future will bring.

 

* What did you order?
Several dolls(from Dollshe, Ringdoll), Tianba and various specialty artisan eyes.
* When did you order?
Between 2018 to current day.
* How was the communication?
BJDivas always got back to me within a couple days to at the most week. I had no issues and I enjoyed having someone else reach out to Dollshe for me.
* How easy was it to pay?
Very easy. And they'll literally do any layaway plan.
* How long did it take to ship?
As soon as it arrives to them, very quickly. Both Ringdoll and Dollshe were slow to ship in general, but anytime I reached out, BJDivas gave me an update.
* Were there any missing or broken items in your order?
BJDivas prechecked my order and reached out about a broken Ringdoll accessory. They checked in with me about whether I wanted my order mailed out immediately or to wait for the replacement. I appreciate them keeping me informed.
* If there were any problems with your order, how did the company handle them?
Absolutely. They got a replacement from Ringdoll for me.
* Would you order from this company again?
Yes, I would.

 

* What did you order?
DollZone Arwen

* When did you order?
February, 2020

* How was the communication?
The communication was pretty good though Covid hectic-news did slow things down a bit
* How easy was it to pay?
Very easy, I chose a long layaway and was invoiced every month through PayPal

* How long did it take to ship?
Shipping label was created on the 5th of January, I received her on the 15th

* Were there any missing or broken items in your order?
No

* If there were any problems with your order, how did the company handle them?
No issues at all.

* Would you order from this company again?
Definitely will be ordering from them again in the future.

 

What did you order?
Impldoll Bernice (as Winter Event extra head) on MGB female body, pink skin

When did you order?
Mid October, 2019

How was the communication?
Communication was done through FB messenger, and their responses were relatively quick and friendly. Mind, this was right before the Covid situation. However, even throughout the pandemic, I received timely responses any time I inquired about an order update, usually between 1-3 days.

How easy was it to pay?
Very. After the order info was complete, the invoice was sent directly to my PP account relatively quickly. I honored my end once the invoice was received, easy as that. (My order was done through layaway, so rinse and repeat for each installment up through November, 2019)

How long did it take to ship?
Due to the pandemic situation, Impldoll ran behind with orders due to both their New Year’s holiday and Covid lockdown throughout February-March of 2020. My order was shipped to Divas in early April. It took a few months to finally receive the bulk order and get mine ready for shipment. I eventually received my Impl girl in August of 2020.

Were there any missing or broken items in your order?
No, on the contrary—I received a surprise MSD head as a gift with my order. Although the MGB body was shipped in two separate boxes (the order came together; the boxes were shipped together as part of one order), it was easy to assemble, and everything was in perfect order upon opening.

If there were any problems with your order, how did the company handle them?
I had no issues with or during my order, but I’m certain Divas would have gone out of their way if there had been.

Would you order from this company again?
Yes, absolutely. I have since, and certainly will do so again in the future.


Something I would like to note that I really feel needs addressing: Covid has been a very taxing experience for everybody, but it has been especially tough on BJDivas. In March when shutdowns were put into effect in our state (I’m in the same state as them), most of the members from their team were out sick—leaving one lone wolf (so to speak) dealing with the bulk of the business (orders, inventory, etc.) At this time they were also in the process of relocating to another building, which became extremely taxing as they had to do it all themselves due to state Covid regulations at the time (this was in March to April, 2020). Pretty much over the next several months they were always down to one team member handling the bulk of the work, with outside help only providing updates for their shop on social media.

I felt this should be mentioned as some previous feedback painted Divas as being unprofessional, slow, and extremely delayed with responses. It’s hard to keep up with overwhelming orders and business in general during a pandemic, but it was especially difficult with the other stressful situations occurring to them on top of that.


If you are considering ordering from BJDivas while this pandemic is still in effect, I’d like people to take that all into consideration when doing so.

 

* What did you order?
Withdoll Adrianna Fullset and Blank Ruby
* When did you order?
August 18, 2020
* How was the communication?
Great!
* How easy was it to pay?
Easy. I needed an extension/break from payments in October and September, but they were accommodating and allowed me to skip those. I paid in full in December. I was invoiced the same day of each month via PayPal.
* How long did it take to ship?
About six months, but they told me that there was a delay with Withdoll orders due to covid. I figured it would take long, so it wasn't an issue.
* Were there any missing or broken items in your order?
Nope! The shorts from her fullset have bad gapping and almost don't fit her--the snap is strained on her body. However, this isn't BJDivas fault at all and I'm not going to trouble them with it.
* If there were any problems with your order, how did the company handle them?
There isn’t an issue with BJDivas.
* Would you order from this company again?
Sure. I think I will be putting a layaway down for Souldoll.

 

* What did you order?
Doll Chateau Julieanne from In-Stock supply

* When did you order?
Feb 16, 2021

* How was the communication?
Very good and friendly - See below with order problems

* How easy was it to pay?
Paypal PIF, easy.

* How long did it take to ship?
Feb 23, 2021 (5 business days)

* Were there any missing or broken items in your order?
CoA was blank

* If there were any problems with your order, how did the company handle them?
CoA was blank, I found this extremely confusing and reached out with a pic to BJDivas. BJDivas advised within the day that this is normal for Doll Chateau. I was also looking up some info on this while waiting on the response, and Doll Chateau does indeed appear to be consistently inconsistent with their CoAs. I'll be printing the order info and putting it in with my Julieanne's CoA.
No complaints on how BJDivas handled it.

* Would you order from this company again?
Yes, I have an open preorder with them currently I am waiting on as well.

 

* What did you order?
ImplDoll "Moon" head on the cervitaur body, with the male chest, in WS; ImplDoll Ives head on the Harley body, in dark tan
* When did you order?
August 29, 2019
* How was the communication?
Fantastic! The order was fully coordinated via email due to special requests and the base items not being available yet on their site, and BJDivas was very responsive and easy to work with through the whole process.
* How easy was it to pay?
Very easy; layaway was offered as an option up front. I chose to pay in full and received the invoice shortly after that.
* How long did it take to ship?
Several months longer than expected, but that was no fault of the dealer; the company delayed the order a couple of times, then became further delayed by pandemic-related issues.
* Were there any missing or broken items in your order?
The Moon's hands were both broken, however, BJDivas has worked with me to get replacements ordered.
* If there were any problems with your order, how did the company handle them?
The only problems were the extended fulfilment time and the broken hands; BJDivas was very helpful with updates on the shipment status for me, as well as helping to get the replacement hands.
* Would you order from this company again?
Already have!

 

* What did you order?
A blank Doll Chateau Fergus in grey skin.
* When did you order?
March 29, 2020
* How was the communication?
Great!
* How easy was it to pay?
Very easy! I did a layaway through Paypal.
* How long did it take to ship?
The full wait time was nearly a year, but from BJDivas to me the shipping was only a few days.
* Were there any missing or broken items in your order?
Nope!
* If there were any problems with your order, how did the company handle them?
No problems.
* Would you order from this company again?
I already have and probably will again!

 

* What did you order?
Ringdoll Akaoni, in-stock Christmas event
* When did you order?
December 26, 2020
* How was the communication?
Great!
* How easy was it to pay?
Easy peasy. I was invoiced the same day of each month via PayPal.
* How long did it take to ship?
She arrived to me on April 8, 2021.
* Were there any missing or broken items in your order?
Unfortunately, yes. I ordered extra glass art eyes and a random outfit that they offered for ordering during this event and I got neither.
* If there were any problems with your order, how did the company handle them?
I messaged BJDivas the same day and they got back to me in less than two days to say they asked Ringdoll to ship my missing items out. We both are unsure when those will arrive, but this isn’t on BJDivas, it’s on RD. They were fast at trying to resolve the issue!
* Would you order from this company again?
Haha, I’m always ordering stuff through them. I have like 4 layaways through them now I feel like I always have sore luck with my orders, but BJDivas is always courteous and quick to help me when they can! They’re aLways a joy to chat with

 

* What did you order?
Dream Valley Qing (Tan Skin)

* When did you order?
March 5, 2020

* How was the communication?
Very good and friendly - See below with order problems
Only tiny gripe was that when I checked in (assuming it was one of their helpers) was a little too promising? It's not the worst thing, but it gave me a bit of confusion and frustration to hear a few times that my order was in the incoming shipment in October of 2020.

* How easy was it to pay?
Paypal PIF, easy.

* How long did it take to ship?
Arrived at BJDivas May 8th 2021, reached me May 21st, 2021.

* Were there any missing or broken items in your order?
I'll go into the tan issue on my Dream Valley review, both my issues have to do with their tan.

In short Dream Valley changed their tan a few months after I ordered due to being "not beautiful enough", I had BJDivas reach out to ask them if they might be able to change my order (to the newer tan or any other option) and Dream Valley declined. BJDivas handled it well, however I'm disappointed with Dream Valley on this.

Second she arrived with the wrong hands. I had checked with BJDivas and they had put in an order specifying that she should have the relaxed/open hands, but Dream Valley sent her with the weapon-holding hands, despite my not ordering the weapons. Dream Valley also cannot send correct hands (due to no longer making that tan), but BJDivas did send me the value of the hands to make up for not getting the correct hands.

* If there were any problems with your order, how did the company handle them?
BJDivas reached out to Dream Valley for me to check in about changing the tan.
BJDivas also repaid me the value of the hands for not getting the correct hands.

I have no complaints on this with BJDivas.

* Would you order from this company again?
Yes, though I'm more likely to go with an in-stock doll due to my own impatience.

 

***NEGATIVE***
edit 9/9/21: due to certain developments regarding the second order i originally listed in this review i have (with mod approval) removed it with the intent of creating a second very much needed review.
tl;dr no not EVER order from BJDivas. they are patently unprofessional and insidiously hostile.

* What did you order?
I.O.S Thera in black resin

* When did you order?
december 2019

* How was the communication?
consistently slow, two week minimum between emails

* How easy was it to pay?
did a layaway and received consistent invoices without issue


* How long did it take to ship?
took over a year. 14 months to be exact. finally received my doll in february 2021. i placed a long layaway with the intention of paying it off when the doll arrived. giving leniency due to pandemic but there were other issues with this order that worsened the wait.


* Were there any missing or broken items in your order?
9 months into my wait i received an email confirming the resin/body type is what i wanted. 13 month mark i received another email saying my doll had been cast on the wrong body. apparently there was a communication error, and ios doesn't cast the body i wanted in black resin. i feel bjdivas and ios are equally at fault for this mistake. after a 13 month wait i was sick of waiting and accepted the doll as-is.... and i wasn't happy with it. it wasn't what i ordered, and it took a total 14 months to get it that way.
small edit: reviewed my emails with bjdivas during this order. they had "mistakenly" told me my doll had shipped at around the 6 month mark and the wait was due to shipping delays, when in fact IOS hadn't even looked at my order until 9 months in.

tl;dr received vague, inconsistent, slow updates about my order's status. at the time i was told the doll was on the wrong body, i did not know if it was in IOS's or bjdiva's possession, or somewhere stuck in transit. i felt obligated to accept the doll despite the wrong body, only to have to wait an extra 5 months to actually receive it.

* If there were any problems with your order, how did the company handle them?
see above.
poorly

* Would you order from this company again?
no.
the only use i see is if you are placing an extremely expensive and/or massive order and require an extremely long layaway, and are therefore shielded from the absurd wait times.
bjdivas claims they "place your order as its received" instead of doing "bulk" orders like other american dealers like DDE do, but i don't know what the point of flexing that is when their wait times are still easily 3x the length.

 

Doing this for two separate orders:

* What did you order?
1. Doll Chateau Julianne
2. Shoushou Doll Niko

* When did you order?
1. 11/29/2019
2. 8/6/2020

* How was the communication?
Good in both cases; there were delays due to staffing issues from Covid, but I didn't have any issues with questions going unanswered. For case 2, the Shoushou Doll Niko, they were also able to honor a special request to switch the horn accessories that came with the version I ordered, which was awesome!

* How easy was it to pay?
1. Slightly confusing; it was the first time I was doing a layaway order with them, but I did get it figured out and they were helpful in making sure I got it set up. After the initial setup, there were no other issues; invoices came monthly until the doll was paid off, which were easily paid via Paypal.
2. Very easy! Since I'd already done the first layaway, I had no trouble setting this one up; the invoices came as scheduled, and as she arrived before the end of the layaway I was also given the option to pay off early, which was easy as well.

* How long did it take to ship?
1. Roughly one year, but it's Doll Chateau, I expected a long wait; doll was shipped 11/15/20
2. Roughly ten months; doll was shipped 6/14/21

* Were there any missing or broken items in your order?
Nothing broken or missing in either order

* If there were any problems with your order, how did the company handle them?
No problems!

* Would you order from this company again?
I have and I will.

 

-

 

Hello, we apologize for the delayed response, however you sent your inquiry less than 3 business days ago, as of when I am posting this response. Looking at the time stamps of all of our correspondences, they've all fallen within this time range, I apologize if it is "very slow to nonexistent" by your definition.

As we advised you before, we were hit by a major disaster earlier this year, from which we are still recovering. We've been providing very detailed information about our situation on our social media. Your e-mail stated that the delays caused by situations outside of our control were not acceptable, however that is by definition something we can't do anything about. It's not uncommon to wait over a year for a doll, though we wish that you and other collectors even in the time of a major world crises like the ongoing Covid-19 pandemic would be spared that circumstance.