bjdivas issues

Doll Chateau Gladys was discontinued last year. It's possible that BJDivas has a doll in-stock. Some dealers have agreements with doll-makers and might be able to get you things that are technically off the catalog or sold out, so I wouldn't say it's impossible or suspicious.
Be mindful that Doll Chateau has biblical wait times (check the wait room).

 

BJDivas has pretty slow shipping times and is known for having pretty slow communications. In my experience with their shipping, it seems they create/ print the label at least a week before actually having them picked up or taking them to the post office.
I have had packages (not from BJDivas) that have been skipped in scanning or stalled at various stages recently, including one that was stuck at an office a couple of hours away from us for about a week. The shipping offices may still be dealing with the issues from tarriffs slowing down all their processes, even for domestic shipping.

 

That sounds very similar to my in-stock purchase attempt a few years ago, it takes them a very long time to get to checking the items before sending them out. Couriers don't pick up from them super often so I assume they sometimes need to wait to batch things together for UPS, but nevertheless that is not where most of the delay comes from. They do get to it eventually, and refund for a problem in my case was very prompt, but it can be a month's wait for in-stock dolls and items which can definitely be frustrating.