Lost/Damaged WARNING- B&G Doll has changed to environmental resin without notification!

It's very clearly not the same kind of resin, or if it is, there was a bad batch. It's a lot less opaque than your daughter's older doll. In any case, it certainly doesn't make B&G look too good that they're blatantly denying the obvious.

B&G had slowly made it off of my blacklist, but this is the last straw. Back on it goes. I was considering some of their sculpts for some of my characters, since their style meshes well with CP's, but... No.

Companies need to understand that:
Customer treated quite badly -> gets understandably upset and posts on a large forum -> other potential customers see and boycott company.

 

I can't help but think that maybe there's some kind of a misunderstanding? I mean, why deny the obvious knowing that there are a lot of people out there wanting to hybrid your dolls when all it would lead to is more disappointment and bad rep? It doesn't make any sense. You said the colour is the same, so maybe that's what they think you're trying to tell them. Or maybe, since environmental resin is still polyurethane resin (I believe?) they think that it's still "the same type of resin"; because it technically is - just different composition/arrangement, which leads to a different physical appearance.

Or maybe they're somehow actually unaware of the change because their supplier suddenly switched the resin without warning and they didn't bother to check closely. (A bit far-fetched because from what I've seen the difference is pretty obvious in person, but it's still possible).

I dunno, maybe I just like to think the best of people.

 

This is really too bad. Translucency in resin can be very attractive but it does make it nearly impossible to hybridize, since it's not just a color difference that can be covered up. I'm really glad you posted this, because I was not aware of how different in appearance environmental resin actually is -- I didn't know that it was so close in appearance to French resin. I've never dealt with B&G in person since the heads I got from them came off the secondary market, but this isn't the first time I've heard some iffy feedback about them. It's a shame, since their sculpts are quite lovely -- why they'd want to keep shooting themselves in the feet over customer service issues is beyond me.

 

There is variation between batches of resin, sometimes a great deal of variation, and not just in the color. Resin itself is a clear and colorless liquid. It requires additives to give it hardness, color and opacity. If any of these additives vary in quality or quantity between batches, there will be noticeable differences in the finished resin. So it's entirely possible that B&G is not lying, blatantly or otherwise. I would recommend caution before tossing such inflammatory accusations around.

 

Kcurr9-
Not all resin is transparent (such as hobby resins found at craft shops). Some simply lack a pigmented color and cure a solid white to off white or sometimes gray when no extra color is added. French and environmental resins I believe are the only ones that take on that sort of transparent surface glow with a deeper opaqueness.

It takes more than a a different mix in resin coloration to create a difference in opaqueness. Especially when numerous dolls are being delivered with this "flaw". It takes a completely different type of resin.

 

Not exactly -- yes, dolls from the same company can definitely vary from batch to batch, but not to that extent when it comes to translucency. Compare a French resin doll to a urethane doll, and you'll see what I mean. The different resins have very different qualities, qualities that can't be written off as batch differences. The environmental resin in the pics looks like the French resin Unidoll I have which is miles away from urethane dolls. I have never had, seen, or heard of a urethane doll having that kind of translucency -- and believe me, it's the kind of thing people would notice. It's possible that some kind of mistake was made on B&G's part, and this wasn't intentional, but if it is a mistake, then they do need to rectify it. Ordering a urethane doll and getting a translucent resin would be like ordering a tan and getting a BW -- of course people are going to complain.

 

Yeah, I noticed that a couple months ago based on arrival pics of dolls.
It was obvious from the photos that they had switched to enviromental resin, and I consequently completely dropped the plans I had to buy three of their dolls. I was actually planning on buying one of them very soon, but when I saw the look of the resin in all the recent arrival threads, I got rather annoyed that they had in no way announced the change on their site, as I really dislike the translucent look of that resin. If I had ordered without realising it, I would be just as angry as you are!

 

Oh no. This really, really irks me... B&G should definitely notify customers if they change resin types. OP, in my eyes you deserve a replacement or refund because that is NOT what you ordered. I hope you are able to get things sorted out, and I'm keeping my eye on this thread.

I briefly owned an environmental resin doll, but I couldn't stand the translucence quality. The difference is there and pretty blatant.

Sucks too because I had some B&G dolls on my wishlist.

 

I ordered a B&G Type 3 body in Feburary I'm hoping it'll arrive in the next week or so, I'm not the best at ID'ing different kinds of resin, but I could show pictures, as our bodies were ordered at the same time it might help shed some light on if this has become a more permanent thing or if sadly, it's been some kind of error on B&G.
Would that help at all?

 

Hey Reshana, this might not help you much, but you appear to be worried about the body yellowing faster then the head, as said in your Denver doll, but companies who use Enviromental resina ctually claim it yellows slower and ahs more stable colouring then French and regular utherane resin. This claim has yet to be tested, but since i've heard several companies say it, I think it is probably true.

 

I think their dealers should have notified their customers that the resins have changed. Having the "old" resin as the for sale pictures then turned around to tell the customers that there was nothing they could've done is total BS

 

I have a 5star ev-resin doll and it looks/catches light exactly like the B&G one. It's not just a bad resin batch.

COLOR-wise she's a great match for Dollzone/Fairyland white, as long as no light is going through her. Shine a light on her, though, and it's immediately obvious that the parts don't match.

I think it's important to get this information out there as well, because if anyone is thinking of doing extensive additive mods, they should be aware that it's going to be very obvious where the mods were done. The traditional modding materials (apoxy sculpt, milliput) won't catch light the same as the resin.

 

Just to say, it's not a bad resin batch, they have obviously changed their resin. I'm not going to claim it's a permanent change or all dolls will be in this resin but, I received a tan B&G Sky recently and he is OBVIOUSLY of the new environmental resin (comparable, in fact, to the old RD resin). After getting over the initial shock, I find him quite lovely. But he is indeed not urethane resin like I wanted him to be and it really makes me angry that A) they didn't say, B) has lied about it, and C) he is not the tan they advertise on their site with their pictures. Fortunately, I got past the shock and I absolutely love him but a warning would've been nice and I would've been very mad had I ordered just a body like Reshana did.

Anyhoo, here are pics. Since it's the most obvious in natural light, I tried to backlight it like Reshana:

His hand:


How he looks against the light (which is nowhere near the tan I was expecting, it's more of a honey color):


His hand compared to my new Dikadoll Lola's hand (who IS the color I was expecting Vi to be):


So, there you have it. I am not saying there couldn't have been some mistake somewhere down the line, I am only presenting this to show that Reshana is NOT the only one with this issue and because I believe it's important to get it out there, especially for people who hybrinize dolls and people who may be expecting the urethane resin.

 

Dang, well that settles it. If they've been sending them out like that for a while, then there's really no question. You'd think they'd notice such a different resin when they're getting the dolls ready to mail out or such. I suggested 'bad resin batch' because I've seen doll artists have their resin do strange, strange, things on them.
Even if their casting company suddenly changed resin types, B&G shouldn't be leaving their customers out in the cold. It's false advertising.

Ugh... this sort of thing makes me feel ill, my greatest sympathies to those who have been affected. I'm still hoping that B&G will step up and do something to make this right. The least they could do is put a notice on their webpage...

 

My body will be here soon (this week!) and I've also an older type 3 body, I'll take comparison pictures as soon as he's here! I've just gone over the website, no where does it say anything about Ev-resin

 

That's fantastic news, Reshana!

 

today i see BG website notice :
http://www.ibgdoll.com/en/article.php?id=7
We changed the resin in last summer(between April to July). When they changed, we told it to every our deputy staff and noticed on offical websites. However after the websites server has been attacted, we lost some data documants. At that time, we've already launched new resin dolls, thus we didn't rewrite the old news(rerin changed).
New resin is a little bit translucent, thus the white and pink skin need more tests.
New resin skin types are: normal and tan skin.
New resin skin types are: normal and tan skin.
New resin dolls are better than old ones. You will feel their skin can be painted easier than old resin. When you touch it, feels better. The sunshine will not change its color, at least not easily than usual. You can polish the tan skin doll with sand papers and will not leave any white mark.
Our old resin comes from Japan. The new resin comes from France.
Because our mistook, we didn't rewrite the resin changed announcement,we are really sorry for the inconvenience. If any customer have any confused or problem, we will try our best to fix it. We wish all of our costomers and friends can advise us, help us, support us. We will try our best to make it better!

 

I pointed B&G over to this thread and emailed them myself:
This was the email I got back:

my dear
would you tell me when you order head ?
we are change normal yellow and tan skin resin has last year 4/10/2010.
and let me know you order what skin body?
about changed yellow and tan resin , because ,new resin better than old resin for yellow and tan skin. maybe customers don't know yellow and tan Color is dark，so we are changed resin, Because the resin can not be polished side of the line of the old resin， yet new resin can be polished side of the line.
BG normal yellow and tan skin body changed resin already has one year ago (last year 4/10/2010. changed yellow and tan skin ,and we are has postd notice on the webstie).this is we are website skin pictures : http://www.ibgdoll.com/en/goods.php?id=132
ok if you have any question please asking me , best wishes
huang

 

Hmm... I think it's possible that those are the new ev-resin in the 'skins color' picture. I pulled up the Island Doll color reference chips and they're very similar. http://www.luxour-academy.com/index.php?main_page=product_info&cPath=14_18_36&products_id=275 (Scroll to very bottom of page)

I think I see 'snow white', 'pink', 'island', and 'tan' equivalents.

 

Oh wow! I am kind of angry for you! We spend a lot of money on these dollfies and expect them to come out just how we want even if sometimes we have to spend a little more or wait a little longer. I feel like you may have been cheated and am so glad that they are going to fix your problem! I am most definitly not going to be ordering any of theyre new dolls

 

I'm actually devasted. My parcel arrived this morning with a body I've been waiting two months for and wow. Not even close, the colour is a little off, I could live with that but the resin is completely different. (I'm not saying its bad. It's actually rather beautiful but it isn't the body I ordered) B&G say they changed resin between April and July last year, I bought a B&G Type 3 body last year in August which is in Urethane resin, again heard nothing about Resin changes and I have a fair few B&G dolls...



I've emailed B&G again, I've got comparison pictures for you, I really hope B&G can fix this because until then I'm actually just so here so frustated and upset its unbelievable.

 

It probably was true that they had the new resin for a while but it was until now that there were complaints about it.
I never thought much of it before but their sales page said UV Protection doll and I noticed it on their new website because I'm sure it never mentioned that when I bought my doll (urethane).
I didn't know that it meant this so I'm glad I found this thread.
I prefer the original resin but I think it's the strong light that makes the translucency stand out as I have a hybrid doll with environmental resin parts and it doesn't look too bad.
But yes a general explanation would've been nice from the beginning not only in news section because returning customers would not expect this.

 

Reshana: Oops, I misunderstood the point of your post.

I wonder if it would be possible to track down when B&G started doing the environmental resin through the B & G waiting room? But most people don't check that once doll is in hand... hmmm... size-specific threads? Sounds like a lot of work, though.

Is it possible they started releasing only a few of their dolls in ev-resin in 2010 but not all? And have been moving production over since then? Because when I was looking into them as a resin match for 5star ev, I was told that only some of their dolls were ev-resin?

Either way, it sounds a bit... off in their explanation. Like "Oh, we've tooootally been doing this forever, and we USED to have a site warning, but it was soooo long ago we figured everyone knew by now!!"

No, judging by this thread, everyone obviously did not.

 

@Syryn: I feel so, so sorry for you. I hope you are able to get the body you ordered.

Reshana, I agree with you -- not to be a skeptic, but I have seen dolls since April 2010 from B&G direct that did not have any translucency.

How about the dolls from "The Old World" series (made by B&G)? Anyone know if the initial batches were matte or not (gray, normal, white resins)? That line wasn't even released until September 2010.

---

Also, I strongly believe B&G needs to reshoot their promo pictures for the dolls if they in fact no longer offer the matte resin. IMHO it's deceptive.

I had Sky type 1 and 2 on my wishlist, but now I think I will look elsewhere.

 

That's really terrible that they didn't make sure the change-of-resin announcement stayed up. Color-matching is hard enough when in terms of opaques; with translucence, eck!

Is there a difference between "environmental resin" and French resin, however? I've heard a few companies kicking around the term "ev-resin" in the past couple of years and claiming good things about it (i.e. won't yellow as fast, easier to paint, prettier). But in B&G Doll's website notice they specifically say their new resin comes from France--which implies French resin to me.

 

I personally think the "Environmental Resin" is just a fancy new term for what we all used to call "French Resin;" i.e., translucent resin. I have asked a couple of the companies selling "Environmental Resin" dolls to specify just how the resin is environmentally friendly, but I never got a straight answer.

It's shameful that B&G switched to the translucent resin (whatever type) without informing customers, or changing sales pics. Translucent resin is a dealbreaker for me in terms of what dolls I'll buy, and if I got a translucent resin doll without expecting it, I'd be beyond devastated. I hope B&G will do right by everyone who has been affected by this.

 

I'm looking at my grey Colorara right now and I wonder. I *love* his resin but in part it's because he feels different than some of the other recent dolls I've purchased. I also have a teensy Island Doll Leshy, whose resin feels very similar. I'm guessing, therefore, that it's the environmental resin, but I certainly couldn't say for sure. There's definitely nothing "translucent" about the gray resin -- it just has a very different feel to it.

 

We've also got an old world line, the Colorara Dark Elf. He's not as transulcent like the new body we've got but the body does feel smoother, we just assumed it was because he was a grey skin. I'm still waiting on an email from them.

EDIT! They emailed me back and asked for better pictures, here is the B&G new resin Type 3 body, with the old type resin head, also B&G:

 

in comparison here is a shot of my older B&G body back lit for y'all. same type, ordered august last year o.O


barely any light let through :/

I hope they get to sorting this out soon though. ://///// the new resin is SUCH texture in honesty it feels so much nicer and really does look more human in person for the dolly. but grr sadly i know no matter how nice it is, it means Syryn can't have her boy match

best of luck to all suffering in this issue as well

 

I just saw this post on Doll-Lite, seems B&G finally made a public announcement about the resin change: http://dollpaparazzi.wordpress.com/2011/04/17/resin-change-from-bg/

 

They've emailed two days ago, asking what I'd like and telling me they'd be passing my problem/pictures on to the boss now I'm just waiting to here something.

 

DDE has now updated their B&G page to mention this change in resin as well.
(if this was mentioned already I apologize, lack of sleep has caused me to miss
some things tonight)

http://denverdoll.com/bgdolls.php

This is so frustrating as I was wanting to buy two B&G bodies for two of my floating heads.
Not anymore...=( Back to square one!

 

Sorry to hear that Lucid, it maybe worth contacting B&G directly to see if there's anything they can do.

 

Still no word from them...I wonder if I should drop another email just to make sure we stay in touch.

 

i just saw this thread -

http://www.denofangels.com/forums/showthread.php?440019-B-amp-G-Changed-their-Resin


the statement said at the end -
quote -
Our old resin comes from Japan. The new resin comes from France.
Because our mistook, we didn't rewrite the resin changed announcement,we are really sorry for the inconvenience. If any customer have any confused or problem, we will try our best to fix it. We wish all of our costomers and friends can advise us, help us, support us. We will try our best to make it better! - unquote

so i hope they keep to their word and help you. at least they are amitting on the website that its a change in resin now.
im so sorry you had this problem and that so far you have had no reslove

Edit!!
sorry just relised that the website statement has already been posted but i do hope they keep to helping the customer!!

 

Thankyou for trying to help lovely. I've emailed them again just asking for an update and for us to keep in touch.

 

Your welcome, not that i can do much lol! only offer support

i have my fingers crossed they come through for you xx

 

I hope it all works out for everyone on this thread.

Personally, I'd be really interested to see how ev. resin yellows, there doesnt seem to be any actual evidence on that. I've always wanted to see how different translucent resin really was, but could never bring myself to buy a french resin doll

 

I've dropped them another email as I've still heard nothing from them.

Petitefilou, the body its self is 'normal yellow' in itself if that helps at all? But I've no idea what else will happen to to it, I guess time will tell

 

French resin is very pretty I believe, I have an AS doll and his photos always look so lovely, he looks slightly glowy.
http://immortalis-ningyou.deviantart.com/gallery/#/d1bagqg

 

I've had my enviro resin body for almost two years (it was one of the first batches from Impldoll before they changed to a more opaque resin) and it didn't actually yellow in a way I could see. Whereas, my three French resin beauties are quite lemony! I had actually bought the Impl body in hopes that it would yellow fast like French resin (to match my FR Narin Charisma head), but it never did. So I had to blush the body yellow to make it match, but it still has quite a bit of a peachier tone. My Angell Studio semi-transparent body has held up much better than the Narin FR, but I know after a certain point most companies put UV-stabilizer in their transparent resins.

 

Sadly still no contact from B&G. Glad its been all sorted for you Reshana!

 

Well done to Denver but its a shame b&g are not so helpful and nice.

im so pleased you have your body now, and you can use your head. xx

 

What?!, damnnnnnnn, I wanted a Aurora head to make an hybrid with a Delf body, this sucks!, I totally hate the translucent resins! T___T

 

Wait, quick question (sorry if the answer is apparent it's 4 am and my brain is a bit fizzled) but on DDE website it posts the notice as only normal and tan changed. Is this true? So does that mean white skin isn't french/eviro resin and it's still the same old resin? Just wondering as I need white for one of my girls and that would just be lovely if that were true!

But then the main B&G site says "New resin is a little bit translucent, thus the white and pink skin need more tests." - so does that mean they're still using the B&G old bodies for white and pink? Or did DDE have it wrong and that just means that they're using the new bodies and just putting warning out that they need more tests" ?

 

Not a clue, going by the announcement I'd think the WS/PS would be the old resin as the new batches need more testing. I'd contact B&G or DDE directly.
Sadly I'm still waiting on hearing from B&G : /

 

Yeah so far I've heard of a few people having problems hearing back from them...maybe I'll contact DDE about it then. When/If I do, I'll post the reply back here.

 

No warning at all..? That is just a bit messed up.. I hope everything clears up soon for you guys! D:

 

whew i dont like the look of the new environmental resin at all so im really glad i got my B&G ymir mold before the switch!

 

This is very bad news for me, because I've had Coloara Mlezzlir and a white skin type 2 boy body on my wish list for ages and these news just ruin my plans.
Specially because that body is pretty much the only one that suits the head I've been wanting to combine with it, and the head is made from urethane. Back to the drawing board then...

 

*raises hand* Plus one to the "well...that was a nasty surprise" club! I just got a type three second hand and ohh yes, it's so very French resin, that thing glows about as much as my Limho with just less BANANA YELLOW. *headdesk* Interestingly, however, the seller claimed it was bought in NOVEMBER of last year, I don't know if that helps anyone with the timeline for this, but that seemed to be earlier than previously thought?

Either way, I'm stuck with this thing now, so it's time to yellow up the head I have to go on it and hope they meet somewhere in the middle of the CustardSpectrum TM. Urgh. I truly loathe French resin, I WISH companies wouldn't do this without some form of warning.