Volks Feedback Write about your experience with this company and their products! Please consider answering the following questions about your experience. If there is additional information that you would like to add, please feel free! * What did you order? * When did you order? * Did you order directly from the company, or through a distributor or dealer? * How was the communication? * How easy was it to pay? * How long did it take to ship? * Was the quality appropriate for the price, in your opinion? * Did the item look like the sales pictures? * Were you satisfied with the product? * If you weren't satisfied, how did the company solve your problem? * Would you order from this company again? * Would you buy this company's products second-hand?
What did you order? - Casual Pop Mini-Skirt Set for MSDG, SDCG, and MDDG. When did you order? - 03 February 2009 Did you order directly from the company, or through a distributor or dealer? - Directly from Volks How was the communication? - Communication was good at the start, but I didn't recieve an email to say my items had shipped. I suppose I was supposed to check back to the Volks site to check on order status, but I think an email would be good too! How easy was it to pay? - Very easy, I used Paypal. How long did it take to ship? - Three days, but it took another three for the customs letter to arrive. Had I know the tracking number of my parcel and that it was on its way, I would have anticipated the letter and got my parcel faster. Was the quality appropriate for the price, in your opinion? - Yes Did the item look like the sales pictures? Yes, all the pieces were there and they were exactly as depicted. Were you satisfied with the product? Yes If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? - Most definitely. I was just surprised that Volks didn't email me with the tracking details when I was definitely notified when my doll was on his way. Perhaps Volks only send tracking data by email when the parcel is a doll? Would you buy this company's products second-hand? - Definitely, I have and I will again. Volks workmanship is wonderful!
What did you order? Lin YoSD When did you order? December 2008 Did you order directly from the company, or through a distributor or dealer? From Volks USA website How was the communication? It was pretty good; when I sent a question regrading shipping after I won, they responded within the day. How easy was it to pay? Paid via debt/credit card, so real easy. How long did it take to ship? She arrived two months later in early February. Was the quality appropriate for the price, in your opinion? Yes Did the item look like the sales pictures? A heck of a lot better. Were you satisfied with the product? Very much so. Would you order from this company again? Yup Would you buy this company's products second-hand? I would.
What did you order? - Dollfie Dream II body in NS When did you order? - 24 February 2009 Did you order directly from the company, or through a distributor or dealer? - Directly from Volks How was the communication? - Communication was good at the start and I recieved a shipping notification. How easy was it to pay? - Very easy, I used Paypal. How long did it take to ship? - Not very long, it was in the UK two days after the shipping notification, but it arrived at my house later because of customs fees. Was the quality appropriate for the price, in your opinion? - Yes, although it is a little strange handling vinyl after handling resin! Did the item look like the sales pictures? - Yes, all the pieces were there and they were exactly as depicted. Were you satisfied with the product? - Yes If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? - Most definitely. Would you buy this company's products second-hand? - Possibly not because I know vinyl bodies are prone to staining, but I would be happy enough to buy other Volks products second-hand.
* What did you order? Volks Pattern Books 1+3 * When did you order? 13 march 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from the company * How was the communication? Very easy * How easy was it to pay? Very easy, paid per CC * How long did it take to ship? 3 days since it was a weekend, I ordered friday, it shipped on monday and arrived thursday I think. * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? Yes * Were you satisfied with the product? Yes very ^^ * If you weren't satisfied, how did the company solve your problem? --- * Would you order from this company again? Absolutely * Would you buy this company's products second-hand? Yes
* What did you order? I did a G.O., consisting of an SD Lucky Dip Grab Bag, a SD 10 Year Lanyard, DD Neck Piece, DD Eyes, UV Cut Sealant, String Puller and Elastic. * When did you order? April 11th, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly through VolksUSA! * How was the communication? I didn't really communicate... ^^; * How easy was it to pay? VERY! * How long did it take to ship? It was shipped out within two days. * Was the quality appropriate for the price, in your opinion? YES! * Did the item look like the sales pictures? Even better. * Were you satisfied with the product? Extremely. * If you weren't satisfied, how did the company solve your problem? N/A. * Would you order from this company again? Always. * Would you buy this company's products second-hand? Of course!
* What did you order? One SD wig grab bag, one Yo-SD/SDC wig grab bag * When did you order? Saturday, April 11th, 2009 * Did you order directly from the company, or through a distributor or dealer? From the VolksUSA website. * How was the communication? Good and straightforward. I got a confirmation email after placing the order, and a second email with tracking number when the package shipped. * How easy was it to pay? Very easy, using a CC. A Paypal option would be nice, though. * How long did it take to ship? The box shipped out that Monday via UPS. It took four days to arrive, exactly what was estimated. * Was the quality appropriate for the price, in your opinion? Extremely so. The wigs are very well-made, and the grab bags are a bargain price. I also received two pairs of metallic eyes, so it was a really amazing price overall. * Did the item look like the sales pictures? Yes, though since they were grab bag wigs most of them are not currently listed on the site. But the old sales photos I was able to track down do look just like the wigs I received. * Were you satisfied with the product? Very much so! * Would you order from this company again? Absolutely. * Would you buy this company's products second-hand? Yes. I'd already bought secondhand Volks wigs in the past as well, which is the reason I purchased these.
* What did you order? The lovely SD-sized wig grab bag! * When did you order? April 15th * Did you order directly from the company, or through a distributor or dealer? I went through the Volks USA website. * How was the communication? Perfect. * How easy was it to pay? Good. I used CC. * How long did it take to ship? It shipped on the 16th and arrived here today. Not bad considering that UPS said it would be delayed until tomorrow, but then it got right on track again. * Was the quality appropriate for the price, in your opinion? Very good! I got one of the more rare wigs that will work well with my Limhwa Half-Elf. I'm surprised that I got all the wigs that I wanted and the colours I was looking for. One of them isn't to my liking (yet, I will probably re-style and straighten it a bit), but a blind grab-bag is like that. * Did the item look like the sales pictures? Yes! * Were you satisfied with the product? Definitely * Would you order from this company again? Yes. I need to order a bunch of eyes in the near future. I really like how the metallic ones look! * Would you buy this company's products second-hand? Definitely. The quality of the wigs has always been good. My default Megu's wig is still gorgeous after 7 years.
What did you order? Assorted tools and accessories -- ZM UV-cut spray, wig velcro, a restringing hook, faceup covers, and other such small maintenance/customizing odds and ends. When did you order? 4/22/09 Did you order directly from the company, or through a distributor or dealer? Directly online from VolksUSA.com How was the communication? Excellent, prompt and professional. I received email confirmation promptly after placing my order, and another email notifying me when the order shipped, including package tracking info. How easy was it to pay? Very easy, paid online via credit card. How long did it take to ship? The package shipped the day after I placed the order, and I received it six days later -- pretty much what I'd expect for cross-country ground shipping. Was the quality appropriate for the price, in your opinion? Yes. Did the item look like the sales pictures? Yes, not that looks are really much of a factor for these sorts of functional items. Were you satisfied with the product? Yes. If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? Definitely. Would you buy this company's products second-hand? Well, I still haven't spent enough time up close and personal with Volks dolls, wigs, or clothes to honestly say I've gotten a good feel for the quality myself yet -- but judging by the quality of the supplies they sell and the care with which they were packed, I'm definitely developing a good impression of the company so far! So that's probably a yes.
* What did you order? Dollfie Dream body, head, wig, eyes, couple of outfits *When did you order? Mid April * Did you order directly from the company, or through a distributor or dealer? Volks USA * How was the communication? Very good * How easy was it to pay? Easy, used a credit card. Kind of wish they took PayPal. * How long did it take to ship? About 2 days! * Was the quality appropriate for the price, in your opinion? I think so * Did the item look like the sales pictures? the outfits are better in person, and Volks heads always look better in person. * Were you satisfied with the product? Very much so. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yes * Would you buy this company's products second-hand? Indeed!
What did you order? Ken When did you order? Purchased at the LA store last month Did you order directly from the company, or through a distributor or dealer? Directly from the company's retail store How was the communication? The girls there are very nice! I was kind of shy How easy was it to pay? Easy peasy How long did it take to ship? N/A Was the quality appropriate for the price, in your opinion? He is extremely well made and my first doll (that I had in hand, anyway). I think he was a bit overpriced tho ... Did the item look like the sales pictures? Yeah, looks exactly like the picture on his box ... until I dyed him tan! Were you satisfied with the product? Yes, I am satisfied If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? Doubtful ... Only if its something I really want (none of their other dolls interest me right now) and its in their LA store. The price is fairly prohibitive, and if I am going to wait for shipping anyway, I'll buy a DOD doll. That being said, I buy their clothes, wigs, etc every couple weeks. Would you buy this company's products second-hand? Maybe
What did you order? I ordered Dollfie Wig Mist, Dollfie Water Wax, and TAMIYA X-22 Gloss. When did you order? Sometime in the second week of May, I can't remember the exact date. Did you order directly from the company, or through a distributor or dealer? I ordered directly from the Volks USA website. How was the communication? N/A How easy was it to pay? Payment was very understandable and easy. How long did it take to ship? I think that I placed the order during the weekend, the package was mailed Monday and took about 3 days to be delivered. Was the quality appropriate for the price, in your opinion? Price was very appropriate for what I bought. Did the item look like the sales pictures? Everything looked the same as they did on the site. Were you satisfied with the product? I was very satisfied with the wig mist, however I have yet to use the water wax or gloss. If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? I will be ordering from Volks again. Would you buy this company's products second-hand? I wouldn't but the art/styling supplies second hand but I would buy anything else.
* What did you order? 1 wig and socks * When did you order? 9 days ago * Did you order directly from the company, or through a distributor or dealer? direct * How was the communication? n/a * How easy was it to pay? uber easy * How long did it take to ship? them putting it in the mail... really fast. Actual Shipping, well lets just say that the stuff I ordered from Korea arrived 4 days before, and they were ordered on the same day. * Was the quality appropriate for the price, in your opinion? yep though shipping was a little bit expensive * Did the item look like the sales pictures? yep, though I must say that it is hard to tell the true color of the wig from just the color on the edge of the picture * Were you satisfied with the product? yep and the Volks card is much sturdier than I thought it would be. * If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? absolutely!!!! (I wouldn't try to order right before I leave, but still) * Would you buy this company's products second-hand? Yes! I already have.
* What did you order? YoSD Remi * When did you order? 6/15 * How was the communication? A bit troublsome at first but that was my bad. The shipping notice went into my spam folder for some reason so I had no idea she was on her way. So check your junk mail! * How easy was it to pay? I paid by paypal, so it was simple. * How long did it take to ship? About 24 hours. * Was the quality appropriate for the price, in your opinion? Yes. She is delightful and her faceup is flawless. * Did the item look like the sales pictures? I think she looks better in person but the wig left a lot to be desired IMO... * Were you satisfied with the product? Yes! * Would you order from this company again? Probably. * Would you buy this company's products second-hand? Yep!
*What did you order? MSD FCS F19 *When did you order? End of March, I believe. * Did you order directly from the company, or through a distributor or dealer? Tenshi No Sato *How was the communication? Satisfactory considering the language barrier. *How easy was it to pay? Cash - easy and simple. *How long did it take to ship? About two months (the first time). *Was the quality appropriate for the price, in your opinion? No. I returned the first doll for a new face-up. The second doll needed to be retouched. The doll will be seen on July 20th in person at Tenshi No Sato. ~SEE FINAL RESULT BELOW~ *Did the item look like the sales pictures? There were no for sale pictures to reference. *Were you satisfied with the product? No. And have not yet been satisfied. I may need to pay for a new face-up since I prefer more coating than the company put on despite the fact that the initial complaint was about a shiny face. * If you weren't satisfied, how did the company solve your problem? They were a bit defensive, to be honest, but I was also a bit aggressive. At the same time, though, I think they are a bit full of themselves and think their dolls are better than they are at times. The doll is certainly nice, but not what I would consider "great" compared to my first FCS from them. The first version of the doll I purchased arrived with a very shiny face. I sent it back the next day. I received the redone doll two weeks later. There was still a shine despite the fact I repeatedly requested "no shine". At this point I thought the resin was compromised but it was an issue of coating. I wish they had told me that. I could have requested more the first time I sent the doll back. I have not yet seen the newest doll (and the last free of charge ammendment to the face-up) which will be viewed on July 20th. They are adding coating to the nose and upper lip. If I am not happy with this doll I will need to pay for a new face-up. *Would you order from this company again? Probably not a doll. I'm now branching out to other companies which are cheaper. I can't justify a cost for a new FCS when the doll isn't customized to my specifications. When I say "no shine" I mean "no shine". Yes, I am fussy, but for $600 for an MSD what do you expect? This is twice the going rate of a standard MSD from other companies. If I'm not satisfied, frankly they should be taking the doll back and refunding me my money or at the very least redoing the entire face-up and applying a more substantial coating base. *Would you buy this company's products second-hand? It would depend on various factors. Final Result: The doll was kept by Volks for one month to add coating to a specified area. At Volks, under their lighting, the shine wasn't visible, however, it was visible in my home so I left detailed instructions on where to leave the coating. Upon receiving the doll, the staff were very nice and I think the foreign staff at Sato is a pleasure. But, I knew upon getting the doll home that they didn't touch the doll or add the coating ~in my opinion~. They may disagree, but I know what I see. I see the exact same doll with no additional coating despite promises to add some. Would I buy Volks again? I don't think so. Never say never, is the saying, so I can't rule it out 100% longer term, but definitely not in the short-term. My current wishlist of five dolls doesn't have a Volks doll on it.
* What did you order? One 1/3 Head (HDD-03/Eyeholes Opened) and one pair of 22mm eyes (Animetic Eyes/I Type). * When did you order? June 15, 2009. * Did you order directly from the company, or through a distributor or dealer? Directly from the company. * How was the communication? Excellent! They replied to every e-mail within 24 hours. * How easy was it to pay? Very simple and straight-forward. * How long did it take to ship? It shipped the same day and I received it exactly one week after! * Was the quality appropriate for the price, in your opinion? Yes, absolutely. * Did the item look like the sales pictures? Even better in person! * Were you satisfied with the product? Overall, yes. There's a very tiny brown speck on the face beside the nose, but it's not too noticeable and hardly something to complain about. * If you weren't satisfied, how did the company solve your problem? I did not feel the need to contact them regarding the speck, so there was no problem to solve. * Would you order from this company again? Definitely. * Would you buy this company's products second-hand? Probably not. If the face I purchased directly from the company had a minor flaw, I could only imagine what a second-hand product would look like. I feel more confident and comfortable buying directly from the company itself. I hope this helped a little! Happy purchasing.
* What did you order?--> dress for yo-sd * When did you order?--> 3 weeks ago * Did you order directly from the company, or through a distributor or dealer?--> direct from company * How was the communication?--> no communication (not necessary) * How easy was it to pay?--> very easy! After the buy,I came direct to the paypal page * How long did it take to ship?--> 1 week * Was the quality appropriate for the price, in your opinion?--> Hmm. It was expensive but worth it * Did the item look like the sales pictures?--> Yup * Were you satisfied with the product?--> Yes * If you weren't satisfied, how did the company solve your problem? * Would you order from this company again?--> no,because of custom fees (not Volks fault) * Would you buy this company's products second-hand?--> Yes,sure. It would be nice if Volks will ship outfits in a bubble enveloppe. It came in a box,shipping is really expensive then and not needful. __________________
What did you order? I ordered an FCS SD13 F-16 boy. When did you order? April 29th. Did you order directly from the company, or through a distributor or dealer? I ordered directly from Volks through a proxy. How was the communication? N/A How easy was it to pay? Payment was very understandable and easy. How long did it take to ship? 2 months. Was the quality appropriate for the price, in your opinion? Price was very appropriate for what I bought. Did the item look like the sales pictures? He looks the way I wanted him to. Were you satisfied with the product? I am supremely satisfied with him. If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? I will be ordering from Volks again. Would you buy this company's products second-hand? I would totally buy another Dollfie second-hand.
What did you order? LPB Punkish Skully Set for MSD Boys When did you order? June 26 Did you order directly from the company, or through a distributor or dealer? Volks International website How was the communication? Great. Whatever questions I had they answered in a reasonable time frame (0-2 days) How easy was it to pay? Very easy. Paid with CC not paypal. How long did it take to ship? 4 business days (Received item on July 2) Was the quality appropriate for the price, in your opinion? Yes, they always are. Did the item look like the sales pictures? Yes. Were you satisfied with the product? Very. If you weren't satisfied, how did the company solve your problem? n/a Would you order from this company again? Of course! Would you buy this company's products second-hand? Definitely!!
* What did you order? Pastels/gloss/brushes/paints/eyelashes. * When did you order? July 07, 06, 09 * Did you order directly from the company, or through a distributor or dealer? Volks USA website * How was the communication? Very good! Excellent. I had a credit card situation and they were able to fix it. * How easy was it to pay? Yes. * How long did it take to ship? 1 day! But then again I live close by to volks usa. * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? Yes * Were you satisfied with the product? Yes * If you weren't satisfied, how did the company solve your problem? Satisfied, they handled my situation promptly and in a timely fashion. * Would you order from this company again? Yes! * Would you buy this company's products second-hand? Sure, if they are in good condition.
What did you order? Volks Graffiti Boy Ryoya When did you order? May 30th, 2009 Did you order directly from the company, or through a distributor or dealer? Dealer: We Love Dolls How was the communication? To the dealer, excellent. She even called me at my house when my boy arrived to check on shipping details. To Volks, N/A. How easy was it to pay? Fairly easy. I liked having my payment split by order date and shipping date, but this doesn't apply to Volks as a company and more to the dealer. How long did it take to ship? About two months since it had to ship from Japan to Volks USA to We Love Dolls, but that was expected and overall not a bad wait. Was the quality appropriate for the price, in your opinion? Yes. He arrived in great condition and the Graffiti body is wonderful. I am highly impressed at how detailed both his sculpt and his outfit both are. As I felt much of his price came from the new body and the outfit I would be a little hesitant to buy another Graffiti boy for the same price unless it was really something that really impressed me. Did the item look like the sales pictures? I did not realize that his head was as small as it really is and many of the sculpt details were washed out of the photos, but I think that he does photgraph as well as the photos suggest and that the official photos are a fair representation. I've found that Volks photos never quite do their sculpts justice. Were you satisfied with the product? Yes, very much so. If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? Most definitely. Would you buy this company's products second-hand? I have and I would again as I've found them to be very consistent.
* What did you order? Shoes * When did you order? July 20th * Did you order directly from the company, or through a distributor or dealer? Volks USA * How was the communication? N/A * How easy was it to pay? Easy. Credit Card. * How long did it take to ship? Took them two days to prepare, and one day to get to my house. * Was the quality appropriate for the price, in your opinion? I think it is ^___^ * Did the item look like the sales pictures? Yes * Were you satisfied with the product? Yes * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Depends if there's something I like * Would you buy this company's products second-hand? Maybe, if the owner took good care of it.
* What did you order? LPB - SDG/SD13G Mermaid Madonna Dress * When did you order? Late on Sunday, July 19th * Did you order directly from the company, or through a distributor or dealer? Directly from the Volks USA website * How was the communication? I did not receive an order confirmation email, however I received a shipping email the next evening. * How easy was it to pay? Very easy, via CC. * How long did it take to ship? Arrived on Friday the 24th * Was the quality appropriate for the price, in your opinion? Very much! The dress is lovely! * Did the item look like the sales pictures? yes * Were you satisfied with the product? very much * Would you order from this company again? yes * Would you buy this company's products second-hand? Yes, certainly.
* What did you order? A pair of stockings and a pair of boots. * When did you order? Aug 1st. * Did you order directly from the company, or through a distributor or dealer? I went to their store in Torrance. * How was the communication? Easy, I was face-to-face with them * How easy was it to pay? Easy. Cash. xD * How long did it take to ship? N/A * Was the quality appropriate for the price, in your opinion? Yes! * Did the item look like the sales pictures? I'm not sure because bought them directly from the store. * Were you satisfied with the product? Yes! * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Maybe, if they had anything I like. * Would you buy this company's products second-hand? Only if the owner took good care of it.
What did you order? - Volks Kun, SD/SD13G/DD - Girlish Short Jacket Set, W-04-GOLD Curl - Gold, 18mm HG Glass Eyes / Goldenrod When did you order? - 26 June 2009 Did you order directly from the company, or through a distributor or dealer? - Directly from Volks USA How was the communication? - Communication was quite goodI recieved notification that my order had been placed and again when it was shipped. How easy was it to pay? - I payed with a credit card which was quite simple. How long did it take to ship? - The parcel shipped in 5 days, arriving under two weeks later. Was the quality appropriate for the price, in your opinion? - Yes Did the item look like the sales pictures? Yes, all the pieces were there and they were exactly as depicted. Were you satisfied with the product? Yes If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? - Yes. Their products are quite wonderful and you do get what you pay for. Would you buy this company's products second-hand? - Depending on the condition. But judging by how durable their products seem. Definetely!
What did you order? Volks Yo-SD Remi When did you order? June 2009 Did you order directly from the company, or through a distributor or dealer? Directly from the Japanese website. How was the communication? Very quick notifications, shipping notices - very smooth, efficient, and professional. How easy was it to pay? Paypal - and it was a snap and very, very easy. How long did it take to ship? They shipped the day after I paid! She arrived within a week! It was wonderful to have her arrive so quickly! Was the quality appropriate for the price, in your opinion? She was a great price, and just perfect. I'm so happy with her, and the packing was superb, and her wig was adorable, and the face-up immaculate. Did the item look like the sales pictures? She was even cuter than I expected! I had my hesitations, but once I saw her little face, it was instant adoration. Were you satisfied with the product? Oh yes, and the service as well! If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? If given the chance, definitely! Would you buy this company's products second-hand? Always and definitely, and I doubt I'll ever answer differently.
* What did you order? Lingerie printed frille for SD/SD-13 and lingerie googly eyes for MSD. * When did you order? August 13th. * Did you order directly from the company, or through a distributor or dealer? Volks USA website. * How was the communication? All right. Ordered Thursday evening and got the confirmation that night and shipping confirmation the next day. * How easy was it to pay? Very easy. I used a card. * How long did it take to ship? As much as I adore Volks, I hate the fact that the USA store ships via UPS. :\ I paid ten bucks for a "next day - guaranteed!" delivery. The items shipped on Friday. It should have arrived on Saturday but, because of the fail of UPS, it didn't arrive until today, Monday. I hate the fact that I have to pay for a service that I don't actually get. /rant * Was the quality appropriate for the price, in your opinion? The prices are always kinda steep, but I really like a lot of their clothes. The lingerie in this case is gorgeous for the SD/SD-13 size and totally adorable for the MSD. I can't wait to stick Noah in it. XD * Did the item look like the sales pictures? Since the sales photos kinda suck, the items actually look much better~ * Were you satisfied with the product? Yes. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yes, though I'll probably be tempted to just drive there on the weekends from now on. * Would you buy this company's products second-hand? If the seller kept them in good shape, yes.
What did you order? SD16 Ami Ayase. When did you order? During the international After-Event for Dolpa 21 (late May '09). Did you order directly from the company, or through a distributor or dealer? Direct from the company. How was the communication? Didn't have to communicate with Volks, so nothing to say. How easy was it to pay? Very easy, How long did it take to ship? Five weeks, which is way less than what was announced (9-10 weeks). Was the quality appropriate for the price, in your opinion? Definitely. Did the item look like the sales pictures? Yep. Were you satisfied with the product? Yep! If you weren't satisfied, how did the company solve your problem? Not applicable. Would you order from this company again? If they issue a mold I like, definitely. Would you buy this company's products second-hand? No, but that's only because I do not buy second-hand as a rule!
What did you order? Elastic, Pastels, Paintbrush, Stringing Tool, Zoukeimura Finishing Powder Spray, Sanding Sponges When did you order? August 14, 2009 Did you order directly from the company, or through a distributor or dealer? Directly From Volks USA website How was the communication? Excellent when I found out I had one incorrect pastel set shipped to me when I emailed them they replied back the next morning (I messaged them at night) and kept consistent prompt responses as they tried to solve my problem throughout the day. All other messages afterwards were all quickly replied to also. How easy was it to pay? Very easy with a debit/credit card How long did it take to ship? August 17th the original package was shipped out. So decently fast. When my correct pastel set was shipped out, it was shipped out the same day they were delivered the incorrect set of pastels shipped by me, which was on August 26. That shipping time was CRAZY fast. Received my replacement pastels on August 31. Was the quality appropriate for the price, in your opinion? Yes Did the item look like the sales pictures? Yup, everything looked exactly like their pictures. Were you satisfied with the product? Yes If you weren't satisfied, how did the company solve your problem? Well when I discovered I was shipped a set of pastels in the wrong color I immediately emailed them and was given a reply the next day asking for pictures of the incorrect item sent. Which I then sent, and Volks replied asking for me to ship it back to them with tracking and they will reinburse the shipping by postal money order. So when the package I sent to them arrived they immediately sent out my correct set of pastels with full postal money order shipping reimbursement and sent me the tracking number. I'm completely happy with the way their customer service dealt with the problem and how fast they were of fixing it. Would you order from this company again? Of course! this company's products second-hand? Depends on the item's condition.
What did you order? Volks SDC Boy Toki, MSD shoes When did you order? August 27th, 2009 Did you order directly from the company, or through a distributor or dealer? Direct from Volks USA How was the communication? Wonderful considering I was purchasing a limited doll not available on the website that I had been told they had gotten in stock from a friend. They told me how to order via their website in order to have him added to my order and it went very smoothly. How easy was it to pay? Easy enough. I ordered a pair of boots and put a note, as instructed, at the bottom of the order for my boy and they simply added him in at the final invoice. I paid via credit card. How long did it take to ship? He was shipped the same day I ordered him and arrived in a week! I was very impressed by how quickly my order went out. Was the quality appropriate for the price, in your opinion? I fell in love with Toki when I'd seen a friend of mine's boy, so getting my own I was just as happy. I think the SDC body is fantastic and very fun to pose with. It has wonderful natural posture, and Toki's limited outfit was even more detailed than I had thought. The boots I ordered were also very nice. So yes, I think the quality and the price were comparable. Did the item look like the sales pictures? I'd seen Toki in person, so I knew what to expect, but I don't think Volks's pictures can express what great personality this doll has. All in all though, I think the photos are a fairly good representation, though. Were you satisfied with the product? Yes, very much so. If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? Most definitely, seeing as this is my second entry on this page. Would you buy this company's products second-hand? I have and I would again as I've found them to be very consistent.
What did you order? 16 mm Silver metallic eyes, ZM Finishing Powder Spray UV-Cut When did you order? September 9th, 2009 Did you order directly from the company, or through a distributor or dealer? Direct from Volks USA How was the communication? Fine. Sent me a confirmation email after I ordered and when it shipped. How easy was it to pay? Very easy. Used Credit/debit card just like any other online store. How long did it take to ship? About a week I think. Not super fast, but decent. Was the quality appropriate for the price, in your opinion? Generally. The ZM spray was reasonable, but I only bought it because everyone seemed to be out of MSC at the time. The eyes were a decent price but I'm not impressed with the quality. Did the item look like the sales pictures? Not really, as far as the eyes go. When I saw them on the website I loved them. I got them out of the box and they looked pinkish, so much so that I thought they sent me the wrong color. Different lights make them different colors, but it looks like the sliver material is tarnished around the iris, giving them a sort of purple-ly-pink cast. They're ok, just not as nice as I expected. Were you satisfied with the product? Eh. For the price I guess so. If you weren't satisfied, how did the company solve your problem? Didn't try. I figure its not worth trying to deal w/ the hassle of returning the eyes and them trying to find a pair that are nicer looking. I'll just have to stick them in and see how they end up looking in the doll. Would you order from this company again? Maybe. I'm not happy that it cost $12 for a small, light box and that they PUT MY PHONE # ON THE BOX. If I do order from them again I'm definitely going to ask them not to do that as I don't want my information sold or something. Would you buy this company's products second-hand? Depends on what it was. I'd have to see pictures and stuff of course.
* What did you order? Dollfie Head Cap, Doll Wig Stopper and ZM Make Pastel/Base * When did you order? 9/28/09 * Did you order directly from the company, or through a distributor or dealer? Directly (Volks USA) * How was the communication? Good. They sent along the extra mangas that I requested. * How easy was it to pay? Easy. I used my credit card. * How long did it take to ship? They arrived 10/2/09 * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? Yes. The pastels are smaller then I expected though...but I don't think you need that much. * Were you satisfied with the product? Yes. My dolls wig actually stays on her head now! * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Of course. * Would you buy this company's products second-hand? If it was from a reputable dealer, or someone on DoA with good feedback. Note: I requested all the free mangas they had with my order, and I got them! They are very cute and informative. And I had no idea you automaticlly get a Volks membership card when you order from them, so that was a nice suprise as well.
What did you order? MSD Mihmi When did you order? September 21, 2009 Did you order directly from the company, or through a distributor or dealer? Directly through the company (Volks International website) How was the communication? None since I didn't contact them. However, I received order confirmation in 2 days followed by a shipping notice. How easy was it to pay? Very easy. PayPal How long did it take to ship? Around 5 days. (EMS) Was the quality appropriate for the price, in your opinion? Definitely. Did the item look like the sales pictures? Way more beautiful than sales pics. Were you satisfied with the product? Very satisfied. If you weren't satisfied, how did the company solve your problem? N/A Would you order from this company again? Definitely. Would you buy this company's products second-hand? Depends on item's condition.
* What did you order? Volks SD girl Megu Renewal Model WT-06 Eyelashes for SD in Brown SD Dollfie headcap * When did you order? August 4th, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from Volks International website * How was the communication? Excellent, I received updates of order confirmation, payment initiation, payment completion, and shipment. * How easy was it to pay? Very easy. I requested Pay Pal and they gave me detailed instructions on how to use that method. * How long did it take to ship? It shipped the next day and arrived extremely fast. * Was the quality appropriate for the price, in your opinion? Very much so. The quality was above and beyond what I expected (and I have very high expectations from Volks). * Did the item look like the sales pictures? The product looked much better in person than in the sales pictures. * Were you satisfied with the product? Extremely satisfied. * If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? In a heart beat. * Would you buy this company's products second-hand? Yes, I would. However, I prefer to buy new from the company if the items are still available.
* What did you order? Tenshi-no-Koromo's Fluffy Angel Set, MSD Elastic Cord (2m), Tenshi-no-Hair Brush (literally a toothbrush), and Dollfie Wig Shampoo & Conditioner. * When did you order? November 22nd, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from Volks USA online. ^^ * How was the communication? Fantastic! I received a confirmation order e-mail as soon as I placed the order and then a shipping e-mail a few days later. * How easy was it to pay? Very easy & quick with credit card. * How long did it take to ship? Around 10 days, including weekends. Probably 7 business days. * Was the quality appropriate for the price, in your opinion? Definitely! The dress fit nicely on my DOC (surprisingly) and although the hairbrush is virtually a toothbrush with a fancy name and nice grip shape, it does its job well. Haven't tried the wig shampoo/conditioner yet, and have not used the elastic MSD cords either. * Did the item look like the sales pictures? Most definitely! * Were you satisfied with the product? Yes!!! * Would you order from this company again? Definitely, if I find another item I truly love or need more dolly care products. X] * Would you buy this company's products second-hand? That would depend on the item's condition and what the item is and if the price is the same or lower than Volks' price. Several factors do determine whether I would, but if it's anything like the quality on the website, then yes!
* What did you order? A red SD loveseat, SD16 kimono, katana kit * When did you order? Dec 3, 2009 * Did you order directly from the company, or through a distributor or dealer? Directly from the Volkusa website * How was the communication? Perfunctory in the sense of the automated email telling me they got my order and the shipment date. * How easy was it to pay? Easy. Paid with credit card on the website. * How long did it take to ship? They shipped out the same day via UPS. Although I really had to scratch my head at UPS since I was following the tracking, and according to the info, the shipment arrived in BC the next day (which is only a province away from me), and then the next business day, they shipped it back out to Oregon and then Washington, before coming back to the same place in BC. It's quite bewildering why UPS did that. * Was the quality appropriate for the price, in your opinion? Yes, although I do feel the kimono was way overpriced. * Did the item look like the sales pictures? Yes, they did. * Were you satisfied with the product? Yep, me and my dolls enjoy them immensely. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Maybe. The prices are very daunting, though. Not to mention the customs charge *lol* * Would you buy this company's products second-hand? Maybe. It depends on whether I really take a fancy to the item in question, and whether it's in good condition.
