Unsatisfactory Transaction with Kia Ryou

Bold is original quoted post.

~I am really, really sorry about doing this but it has come to my attention that this person is talking about this transaction on another forum and is not telling the whole truth.
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I never told any lies about you. I merely was commenting/venting on how I thought it was wrong that I was getting charged for you to do your own face up at your own fees. And also I offered you a full refund on the product if you were upset. If you felt wronged on that forum you should of posted there.

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I purchased a Tanpopo from Kia Ryou on layaway about a month ago. I got her on layaway. This is the link:

http://www.denofangels.com/forums/sh...d.php?t=194082

I will try to tell the facts as I know them and to the best of my ability.

I paid $15.00 for Priority Mail. She PMs to tell me that insurance is on her because she was late shipping the doll. The doll was shipped standard mail and the total was $11.65, insurance included.
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I apologize my boyfriend sent that out. It should of been my top priority to make sure that certain package was sent out Priority that day
I have refunded the remainder of the shipping


She charged Paypal fees and I just found out that charging fees goes against Paypal terms of use.
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I just found out my self from your post that it was against terms of service. Paypal fees have been refunded to you.
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I bought the extra Dollmore eyes that she was selling and they are both cracked, she didn't disclose this.
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The eyes where not cracked when I sent it out. The doll was insured for $400. We could resolve this issue with the post office.

I did not receive the purple Dollmore eyes, that were included in the auction. I got amber ones instead.
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I apologize for this mistake. You did not receive the purple eyes. Instead I accidentally sent you a pair of olive glass eyes that are worth more. I will send you the violet eyes free of charge. And you may keep the olive glass eyes.
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Tanpopo came without her box, this was not disclosed in the sales thread. Only her lack of Volks papers was mentioned.
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It was never stated that it would come with the original box. This was not part of the sale agreement. And when I received the doll it did not come with the box. I am it's third owner as far as I know.
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She has a gouge under one eye, the left one. The description said nicks on the face-up not on the actual resin. The face-up is partially rubbed off.
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The doll had damages that where stated in the sale thread. [Picture]
These damages where to the face up not to the resin. It is possible that damages may have occurred during shipping. Once again we could take this up with the post office because insurance was purchased.

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She had no wrapping around her other than a towel and she was held together with rubber bands?
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Packaging seemed acceptable, but now other have stated that it was not. In good faith I offered you a full refund, acknowledging my mistake.
That offer is still open.
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I asked the seller for a refund of $100.00 for the whole transaction. I entered this deal in good faith and really wanted the doll. I was aware that the doll had some nicks on the face-up but I didn't know that the face-up was partially rubbed off and that there was a dent under her left eye. I thought from the description, I thought I could fix the existing face-up. As it turns out I need to completely re-do it and I need to sand the dent off.
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You saw the photographs of the damage that the doll currently had. I am sorry if my description was not up to par with your standards. But you did see recent photographs of the doll. The dent could of occurred during shipping that is another thing we could take up with the post office.

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Also, the wig that came with her does not fit properly because it is Unoa size and the little bloomers that came with the doll are coming undone in the back
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I am not sure what the problem is here. But the wig fit on perfectly when I owned her. (See pictures) The bloomers where hand made by a previous owner. And where in addition to the doll.

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I will return the kimono and the Dollmore eyes to her.
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You may keep the eyes and kimono as a gift of good will. I merely want to see this problem resolved.
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She has issued me a refund and it is still pending.
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$100 payment should be cleared on March 26 according to paypal.
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I would not have said anything but as I said it has come to my attention that she is basically slandering me on another forum.
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slander :
verb (used with object)
4. to utter slander against; defame.

defamation:
the act of defaming; false or unjustified injury of the good reputation of another

I never said anything false or unjustified about you in the other forum. I was just asking the opinion of others in the doll community about the matter at hand. Others may have made statements that were unkind, but I have made no false statements regarding you or the situation at hand. However, I do feel that you charging to fix what is now your doll at your rate is unfair. You are charging for performing an action yourself at your own self described rate, which is like policing the price. I have been acting in good faith to appease you. I have offered a full refund, and that offer still stands, if you still feel wronged by me. If there is anything else I can do, please let me know, but you should contact me before you make a thread like this. If you felt insulted or defamed, you should have posted in the other forum or PM'd me about the situation, instead of making this thread.

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~If you had an issue with this you should have left feedback here instead of talking shit about me somewhere else.~

Vulgarity here is not fitting with this community, and you should be mature with how you post. However, I hope that this problem can be resolved peacefully and quickly. My offer for a full refund still stands. I will pay for return shipping on the items. It is my hope that is situation will be resolved, and you will be satisfied in the end.

 

Really? You said that you had fully disclosed the damages and that you had shown me pictures. This is a lie. You PMd me one photo which you posted on this thread;

http://www.denofangels.com/forums/showthread.php?t=193832

This thread is dated 02/10/08. I told you I did not believe that picture was the most recent one you had. Also were are the pictures showing the rubbed of face-up and the dent under her eye. The eye were cracked when I took the out.

On one of you posts you said the damages were from the previous owner.

I have checked through all of my PMs, and I did not find the picture that you are refering too. Could you post the PM here showing that I did link you a picture?
http://img.photobucket.com/albums/v238/kiasportraits3/Forsale/ff4715f2.jpg (Located in sale thread)
These where the damages that where in the thread. I'm not sure if your talking of these nicks or others, but if these are the damages, then they were disclosed on the sale thread and on this image, which is on the sales thread. The eyes were definitely not cracked preshipping and were not second hand eyes, so the damage may have occurred during shipping. The photos shown are the most recent photographs, and I owned the doll for a short period, so they were very recent photos.


For the record, I'm returning the Dollmore eyes, the kimono and the black wig. I'm asking for the PP fees to be refunded and the shipping difference and the cost of a new face-up with the removal of the dent.
You did offer a full refund but I asked for a partial instead, because you said you couldn't pay all at once, I figured a partial refund would be more manageable. Also, I entered this deal because I wanted the doll and I still do. I just think that I was sold an item that was not as described.
Also, I never said that the damage was caused by you or the shipping. I'm simply stating that the full damage was not disclosed at any point of the transaction and I believe I had the right to know.

As I stated before, you may keep the eyes and kimono as a gesture of good will, and I have refunded the 100$ partial refund. You did not accept the full refund due to the payment being delayed, but I understand your desire to own the doll. I will post the pertinent parts here.

Originally Posted by Kia Ryou
Face up damage was listed in the thread Along with a picture of where There was damage. If you would like I will give you a full refund (Including fees). And you will send the doll back to me. I am very sorry for all of this. At this moment I do not have the money on me. But I can have you paid back by mid April.

Originally Posted by enigmadoll
I wish to keep the doll, I entered this transaction in good faith and with every intention of keeping my end of the deal. I purchased the doll from you because I wanted her, I still do. But I do beleive that a partial refund is owed to me.

I have accounted for the damages that were on the doll before it was shipped. The extra nicks that you have pointed out did not exist before the doll was sent. I am not able to divine damage that may occur on the doll during and after shipping. The full damage was disclosed on the doll as of the time I shipped it. To stress my good effort to try and appease you, I offered you a full refund, which would be delayed, but you would have received. I have also given you a reduced price on the doll, which is clearing through Paypal as we speak. I am not sure what else can be done to give you the satisfaction that you deserve.

Also, I don't believe that at any moment I was rude or disrespectful to you. If I was then you need to post the PMs on this thread. I never accused you of any wrong doing, although I did ask you how you had missed the partially rubbed off face-up and the dent under the eye. I simply asked for a partial refund, you could have refused and we would have worked something else out.I wasn't even going to leave you any bad feedback. You agreed to the refund, issued it and I figured the issue was done with. I actually thought you acted very maturely and politely about the whole thing, until I find out that you are lying about this somewhere else.Here's the break down of what I'm asking.

$25.00 for the Kimono and the Dollmore eyes, $14.00 for the PP fees, $3.35 shipping difference, and $10.00 for the black wig. So basically $52.35. Plus the $50.00 that I charge for the face-up.

Originally Posted by enigmadoll
"~If you had an issue with this you should have left feedback here instead of talking shit about me somewhere else.~"
"I would not have said anything but as I said it has come to my attention that she is basically slandering me on another forum."

The first line was rude and completely uncalled for. The second line is completely a lie. I never said any lies or falsifications about that topic. Others in the forum may have been rude, but I only spoke of the situation at hand. I asked for the opinion of others on the matter since you were asking for a refund to pay for work on the doll that you were doing yourself. It seemed strange to me to charge for repairs that you are personally doing. However, I did not want you to feel cheated, so I refunded you the full asking amount.

Seriously, I'm such a bitch over $50.00? If it was so unfair, why didn't you just say so?

I want you to feel like you have a fair price on the product, so I refunded you the amount for the face up. I thought it was strange that you were charging for doing a face up yourself, but in the end, I refunded you the asking amount for the product, and I will still give you a full refund. I want to see you happy with the doll that I sold to you, and I have done nearly everything in my power to do so. I have given you a refund on the doll, and I am still offering a full refund. I will ship you the violet eyes as part of the initial agreement, and you may keep the eyes that I sent you, which are more expensive. If there is anything else I can do to make this right for you, then please let me know, but if not, then please let's end this.

And by the way, I did let you know that I was forwarding all the PMs to one of the moderators to keep things form getting unpleasant.

This is a wise idea. I will gladly forward to the same moderator as well, if you provide their name. I would also like to emphasize that I have not been rude to you personally, and I have done everything in my power to prevent this from getting unpleasant.

Please provide proof that you disclosed the complete extent of the damage that you sold to me.

See above.
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This is what you told me in one of your PMs to me;

"Nick : All I rember on her is a nick on her face up, under the chin and one of her lips. She was inspected before being wraped up. I've gone through post of her close up face up pictures as well and I have not seen any gouges. Here is a really close up picture I took up of her face before she was shipped off. If you would please circle the area is red where the damage is or take a picture for me." [Picture]

The damage she has is more than a nick on her chin and one of her lips. The picture you sent me doesn't show any damage at all, which is why I said I didn't think it was the most recent one.

http://smg.photobucket.com/albums/v238/kiasportraits3/Forsale/?action=view&current=ff4715f2.jpg

This link is on the sales thread page and shows the known damages at the time of sale.

 

I believe I sold this same doll to Naitomeadoll brand new in Oct 2007.

A friend took some pictures of the doll in Nov 2007. To document the face-up damage after ownership by Naitomeadoll.


Dirt on her nose. Hard to see. Also scratches in her cheek blush not able to photograph.
You can see she is wearing the same dress.


She had a lip chip on the paint of upper lip.

The doll was returned to Naitomeadoll after I received payment in full from her.

I believe Kia Ryou bought this doll from Naitomeadoll aka Taksan.

Taksan is Momijihiru on BJD illusions.
http://www.denofangels.com/forums/showpost.php?p=3005616&postcount=253