Unresolved Unsatisfactory transaction with animelicious-shop

wow, that was fast of you..

I sold two dress sets on Ebay both ending the same day, Jan 2, 2008. Both were bought from buyers in UK. Both were paid on Jan 2 and shipped out same say via Paypal shipping methods. These two are friends from what i was told.

One received the items short a week after or less.

Shortly after that: night_star142003 contacted me and said her friend had gotten her items and she has not. I checked her paypal transaction to make sure it was the right person. She told me her tracking does not work. I informed her that international airmail has no tracking. And i told her the number is a custom release that i sign before i send out package and ask her to check with her po.

she then messaged me back and and saying her po was no help. i told her i contact mine. I was told once it leaves the country, there is no info plus there is not tracking for it either.

Just this morning i got a message from her through Ebay saying that since she didn't get her item, she will have to file with paypal to get her money back.

As this has happened only once with me before with a French scammer and i know that there is nothing i can do except a warning to other on DOA to be careful, which as you can see i haven't done yet but she took it and open one first...

I did contacted my po and did tell her. I asked her to wait as i had a similiar problem here on DOA last year with a head and it shows up nearly a month later. With airmail, there will be a chance of lost or very long wait.

---------Hi, You might want to have item ship via EMS next time. I did shipped it and if it's lost, i can't do anything. i can't stop you from filing dispute, i will only be able to put a warning on DOA for people planning to sell to you. thanks
xuan.---------------


this is what i said after she said she will not wait and threatened me with a paypal dispute. i did not lie and did shipped it out. I did contacted the po. There is not much i can do when po said they can't help with airmail package.

As she stated that upon research, she did not tell me this and my po did tell me airmial has no insurance....I like to know where she got info from so i can help but did not get it.

All this messages were sent just a few hours ago through Ebay and did not mentioned any messages right before that with the part where she said she will file to get her money back or others from week and so ago.

xuan.

 

UPdate: i just called my po as buyer claim she was told there is insurance on package.

I called and was told by customer service again to make sure that International Priority Mail Flat Rate has NO Tracking or insurance. They will only take a claim if it's RESGISTERED which buyer did not choose or paid for. The is nothing they can or will do.

AS for 1/23/2008 14:19 PST, she file a paypal dispute claiming there is insurance on it but there is none.

You need to check with you po or which place gave you that info.

Xuan.

 

You are here claiming i did nothing. I called the po and try to track you package. You told me that you researched and there should be insurance. i once again call to confirm that you are telling the true, and i was told there is none.

-Now you dont want bad feedback but you open a thread giving me one.
-you dont' want to loose your money because po lost your item but you believe i should loose my item and money
-you are saying i am rude because when things goes wrong with po you want to me be responsible and give you your money back.
-You dont want threat but you threaten me with a dispute to get your money back and you did.

As you can see, i didn't even have a thread on what you said i threatened you on. I believed you when you said that you research and what you told paypal, which is a lie/not true at all.

Saying you follow ebay code and having no choice is the same as me saying you paid and i shipped it out, po lost it and there is no tracking.
You are saying i am rude when you said i just simply take you money and dont care or do anything. When i did do what i needed and i dont feel as i did my part and did not lie about anything. I answered all your messages you sent me and i given all info that i have. Which are all true and from the po too.

Since you can't wait and wants your money, you are more than welcome you ask paypal for it. As i stated, i know this is not going anywhere with paypal.

 

this is the very first message you sent this monring:

" still haven't received any item and I think it's been long enough. I know items can get lost in the post, but it's been just over 3 weeks today and if it's not here now, I doubt it'll turn up at all.
I'm sorry, but I'll be filing an item not received, if I leave it much longer I'll completely lose out. It's a shame because that dress was lovely. "

you know well the things get lost in the mail but you dont want to be even a little responsible for that you choose airmail and dont' want to loose out on anything. You also know very well that there is no tracking to airmail but you and i told you that before also. I am sure you still have the message in your box.

this is part of the message you gave paypal:

"...I have also been told by a couple of people that even flat priority mail has insurance up to a specific amount. I am MORE than willing to go to my post office for more information, but when the seller wont help, there's no much I can do about it...."

You said before also that you research and have been told by people . If you really have gone to your po or call them, you would have gotten the correct info. I called mine to make sure and believe that you DID research either online or call your po or by others, but you didn't. then when i posted what my po said, then you claim you got wrong info. If this info was from your research or even po, you can contact them for that misleading info.

You said i "threatened you" but you were the one who threatened me with dispute knowing it 's no my fault po lost the package and you did filed a case with false info. You said I threatened you with neg feedback here on DOA, i didn't even do that. YOU DID. you keep saying i threatened this and threatened that....

I didn't say or tell anyone not to serve you. I did say i will be able to warn others when selling to you as not to use anything but EMS like i suggest to you in my message. The line right before that. You feel offend when i suggest EMS...but looking at what happened, it would be have been the best method. Just because it didnt' have problems before, doesn't meant it is perfect. It happens, that is why there are different methods for you to choose.

I am not new at this and it has happened before, hence why even your po said "just wait a bit longer"......you choose not to.

-and lastly to clear it up and this has been said before : Ebay is an auction side. not a store. When you go to a store you paid a specific price and get item in hand. Store and Ebay are two very different places to shop.

x.

 

Look, I'm not trying to cause undue trouble, swan, but what you said about this only happening to you once before with a French scammer is not true. I tried to buy from you a long time ago, when you were first selling bjd clothes and before you changed your ebay handle, and my outfit never arrived either, after perhaps a month or more, with us being in the same country and same state after $5-6 shipping. You were also very curt with me and would not provide any proof you'd sent it when I asked, not even a P.O. receipt. When I commented about the transaction in an earlier paging thread to you started by some other dissatisfied person, I was PMed by another person who the said the same thing had happened to her.
It was the first time such a thing had happened to me - I don't like to make judgments based on writing manner, but it was probably the least amiable doll-stuff transaction I've had yet in dozens, maybe hundreds of them, and has sat badly with me from then to now. I didn't leave you bad or neutral feedback on ebay specifically because I was afraid you'd leave me a retaliatory bad feedback, even when I'd waited a long period of time, done everything I was supposed to do, and remained polite the entire time.
Perhaps a little empathy is in order; the present transaction seems to be heading in an unhelpful direction for all.

 

If you like to go back with that transaction. there were one person who order the same item as you. She contacted me saying things has been lost and ask to pay extra for tracking. You didn't even contact me and post in thread. When i saw the thread days afterward i refunded you in full. You didn't contact me either here or ebay to ask for proof of anykind, on top of that, at the time i posted clearly that insurance, tracking and other were extra and can be purchase by buyer and you didn't. You didn't ask me for anything and only posted on thread later. If you did sent anything via Ebay or here or even my email, i didn't get it. Someone pointed me to the thread afterward.

I didn't change my Ebay name that you bid on either. You can go back and check for yourself. I have two, one for my anime shop and one for personal use. After so many problems, i now pay extra for every package shipped in the USA so no buyer can complain not getting it, even with DOA members, all shipping in USA are with tracking because it's available.

Another person was a Lahoo split on the outfit, which at the time wasn't even being shipped out by DOT. You can go back and check that also. She was from Canada if i remember correctly and items and photo were sent to her after it arrived.

mentioned of the French scammer as in Paypal problem. as their is no way to prove anything

Mentioned of this happening before with international airmial as it takes much longer and unknown amount of time. The buyer got the item purchased < a yori head> after a few days later of thread. You can go back and check for yourself again.

In this case, she contacted me saying her friend got hers and she didn't. Her friend said the bought the other outfit for Donna as a gift so i shipped both out the same time .I contacted my po and told her there is no tracking for her package. I provide her with the custom info as in her paypal transaction.

You are not causing any trouble, but i am a buyer and a seller so i like to clear as it happens. So far i this is the same case as before, only internationally.

as she mentioned she feel threatened with bad feedback here and on Ebay, so far i don't think i done either. But i did what she asked and contacted my po, wrote and call many times. She keep saying i did not care and done nothing. there is only so many things you can do in cases like this.

I didn't run away with her money or did not ship item out. It's a waste of $10+ just to ship something. Once it leaves my hand i cannot do anything but hope it shows up. as it is unpredictable, i posted in every auctions for buyer to buy insurance for their protection. Some do some dont. it's optional.

I am not surprise where this is heading, that is true. Even a lost or bad outcome, i would expect that.

 

I got the fact that you know about mailing when you said you used it plenty of times with no problems. from that it seems you have either mail out or have items sent that way. as stated, if you have other questions, you can ask for before making any payment. As stated on auction page, buyer should purchase insurance as an extra. I DID informed all buyers/bidders that insurance is extra. you can go back and read it again if you like.

As you can tell when you said insured, i didn't know this myself either. that was why i called. I don't know about all kinds of mail, but certain ones i used and being used a lot i do know a bit about. NO, po never tells you extra info you need to know. When i called, i asked them one by one and they already seems pissed. At least now i know more about it. the fact that i shipped it out using paypal all the time, it doesn't show any extra option like signed or registered for international buyers so i never even know as such.

You don't have to worry, i won't leave you neg feedback on EBay as you did paid and no reason for that.

I dont think this is going anywhere this way. If you like i will refund you the amount for the dress, as your friend already bought one other one for you. If it shows up you can either keep it or just reject the package and i will be paying for it's return shipping as stated on it. If not, you can continues with this and with paypal dispute if you like.

x.

 

I did indeed contact you multiple times before I posted in that thread, unfortunately. Though I didn't understand why the ship cost was as it was for no extra service, I didn't complain about that, just asked for proof of shipment. I hadn't started my own thread because I didn't note you as a DOA presence till the other thread was up. I was happy to get the refund, though it was less shipping and without further acknowledgement. I'm glad you remember, actually!
I'm not saying you made a new handle for scamming purposes or anything. It's just good to keep the buyer's thought in mind - in my case, buying something, paying immediately, no package or contact for many weeks, no response to my inquiries until I posted in a public forum, and an abrupt partial ref. in the end, so I suddenly find myself after a month and a half up nothing, out the ship charge and with a sour taste in my mouth. You know whatever happened from your end, but that's what I saw on my end. You know? It really turned me off any further purchases so it's really something to think about.

 

yes, the fact that everything was listed as extra . At that time i let the buyer choose tracking, insurance and many other things provided by po before the the changes. I personally hate having to stand at the po to fill out from unless buyer wants them.

i didn't ask for buyers to pay any of those important things that was my mistake as i request all buyers for tracking ever since. Except for insurance as i do feel that buying a few dollars and have to pay alot of insurance is sad. There is a only a very small percent of people who purchase them. I myself as a buyer never does, so i can see why other dont either.

Like is said, i only read the thread afterwards because i was pointed to. then when in post you said after a month or more and ask for proof at that point either i go back and search through my bins to find the small reciept or refund you - $5 for shipping only. Note that i did not ship online then and everything is with po receipt.

From your end, you did not get the items you purchase, but got a full refund except the shipping. As for me, i lost the money and the outfit that never gotten back to me.

Because of problems as sort, i dont mind the extra for tracking in the USA as it is not much, but international is much of a difference.

And yes, i do remember people i dealt with and certain problems or new info. Not all of everyone but a good amount of people. I dont have a physical list , only in my head. And I do remember it when you mentioned it. Both you and the other two, one from Ebay and one from here. I believe both has accounts here.

it is sad they as a buyer you dont' want to deal with this kind of problem. As a seller i dont even want to worry about sending things out without knowing where they are. Stops you from buyer and stops me from selling ......

x.

 

buyer contacted me for her refund:
refunded: From PayPal: PayPal on 1/24/2008 15:15 PST
A Refund was issued.

x.

 

Update on package. Apparently buyer refused to pay her country's custom duty and tax when asked to. And packaged was sent back by royal mail and i have to pay for postage for that also.

I was sitting there waiting to be paid (total of 12.97 pounds) after was contacted according to them and seems that buyer refused to pay so they wont deliver until those are paid by buyer. After sitting there until 3/11, it was then sent back.

You need to pay your own country's custom tax/duty/VAT...whatever it is.


The date that was charged for these fees were in 1/21/2008 by the Custom/postal, which is the same day Buyer want a refund and opened this thread 2 days later after i called my po for info the first time. If you need scan of all this info, you can ask.

Thank YOU.

x.

 

--read my message again, i said you opened this thread two days after the 21, that would be the 23...please see your first post.

--I did say that you package was at custom and you need to contact them when you first pm me via ebay. You said they dont have it. So if they lied to you, YOU need to contact them again if needed.

--Since you dont know what custom/tax in your country, i will scan it for you after this and will post here for you to see. If you still dont know what, you can contact your po and ask them about it.

--all in all, i lost over $30, not worth dealing with anymore. You should know more about your country laws and customs better than i do.

here is the info from the custom office

 

sorry the other image is fuzzy..here the the info you will need

 

I believe when you had opened this thread is for open communication to warn others of your transaction with me. You didnt' want to resolve it, you wanted your refund and you did with your case through pp,please read my above few post for that if you didnt get an email from pp.

It is your po that lied to you not me. I contacted my po and was told the truth and passed on to you. which was about the insurance, which there was none. You then said i made you look like a liar when it's the truth.

Now it's your own po problem and i provided you the info. i dont live there and dont know how you handle that. I pass on the info and scans to you and you say i'm trying to make you look like the bad buy.

Now, i lost alot of money, it wasn't my fault, i did not lied. In fact i did what you asked. i did contacted my po many times and got all the info and passed on. you on the other hand got your full refund, you dont loose anything at all. You opened a case with pp saying you didn't get your package and it has insurance??

Hmm...i dont think i am trying to make you look bad or anything. The fact is that if you didn't get a letter from your po is the problem on your side. i have read and have provided you clear scans of them and phone number so YOU can contact them.

As for pms...there wasn't any exchanged after this thread was opened as you rather have this thread and pp to handle it. I got one pm from you after i offered the refund just to end this problem as I have no info on it.

This is what i got today and updated it. If you are unhappy with it, there is nothing else i can do for you.

As we both learn from this, Priority international has no tracking or insurance and packages sent/imported into UK over 18 pounds are subject to customs. Getting a letter or not depends on UK custom then.