Unsatisfactory Trans. With Caro

I am having problems with a transaction with Caro.

I posted a WTB thread a while back saying I would like to buy a Luts Delf T3 boy body, NS. She responded to me saying she will have one coming soon with her Breakaway which she would sell to me. She offered $475+ shipping. I asked her the shipping and she said she didn't know but she will go to find out. I told her I was looking to pay up to $530 for it inc shipping, as that was the price someone else had offered to me. I also told her for her ref. that last time I bought a SD body from Canada (Where she is) the postage was $100. However to cut down on costs for her she can unstring the body and send it in a smaller box, I wouldn't mind not having the box. She said in that case $530 is fine, and I laid down a deposit of $200 for the body and the rest to pay when she gets the body.

On 2nd April (Weds), she tells me she has recived the body. I pay her the $330 remaining pretty much instantly. She tells me she got the money, she will send out the body on Friday (4th.) I hear nothing from her untill the 8th, simply stating: I have shipped the body using Airmail.....

Which scared me as I was under the impression she didn't even send it tracked. I asked her to provide me with the tracking number, or a customs declaration number so I may track my parcel. She had no reply while being online everyday till the 16th, when she tells me:

Hi,
Actually there was no tracking number...it'sprobably the last time I will ship to UK because it's so expensive..
I don't think there should a problem..please let me know when you receive it

I was alarmed because it is crazy to send such an expencive doll with no tracking, and I had already warned her of the cost of shipping through express mail. In any case I thanked her and said I will wait for the body. I checked with her, Airmail should take 2 weeks to get to UK? She said yes.

I waited untill the 30th of April, nothing, it was nearly 3 weeks so I started to get worried. I PMed her, and she told me not to worry, she would try and ask the PO if they can track the parcel for her. She told me it will take 6-10 days for them to give her a reply. I was unsure how the PO can track an untracked parcel but I agreed. I waited 2 weeks (14 days) more. I heard nothing from Caro. So I PMed her again. She told me she will call the PO the following Monday as she hasn't heard anything from them.

Monday came and went so I PMed her again as I heard nothing from her, and she tells me they are still "looking for it". I asked her again, did she send the body out by Airmail or Surface mail, as I saw two options on the Canada post web site, and now she tells me she infact sent it through surface mail. (Which would explain why it is taking over 5 weeks to get here if this was true) She told me she didn't send it tracked or express because it would have cost $125. She then asked me for my name and address when I had supplied it to her a few times before that last time she "called the PO". I gave it to her again, feeling like she may just be buying time.

I also asked her why she lied to me first, saying she sent it through Airmail when now she is telling me something else. She then tells me she didn't lie, she HAD sent it through airmail, not surface mail. I was quite upset and confused at this point, as 5 weeks through airmail was very long time.

I told her to look at her shipping receipt, and she tells me she isn't sure anymore if she sent the package through Airmail or Surface mail, aparantly it does not say.

I then went to the Canada Post site and told her the prices of a SD body roughly through airmail and surface mail, and asked her which one matched the price she paid for the shipping. She replies with "Oh I guess it's surface mail then..."

I heard from another member she should have got a customs number for my package when she sent it, I thought this too from past experience with Canadian sellers of other things I buy, so I asked her again for the customs number (she ignored my request last time) and she told me there is no customs dec. number. This was 2 weeks ago.

Now I am on my 7th week nearly 8th and I am pretty sure she has either not sent the body at all or it is lost. She had not contacted me though she was meant to be looking into it for 2 weeks, so I PMed her a few days ago and she told me Canada post cannot tell her where the item is, she has just recived a letter from them. In either way the seller has been handeling this transaction in a very strange manner, reluctant to help me track the item, will not update me unless prompted. I PMed her back, telling her I want my money back. She told me she couldn't give me the money back. Well to be honest it is as good as she scammed me, as there is no proof she even sent the body. Now she is not responding to PMs.

I would like a satisfactory resolution to this problem.

 

She has now sent me the receipt stating she sent the body to me. However, it has been tampered with. The receipt is not the same ink as the address part with my name and her name and addresses on, and you can see originally there was no sender or receptant, hence why there is a line across the area. It seems she has written the info on afterwards.

 

Also, the receipt states it was shipped 9th April, if it is to be believed. She PMed me on the 8th telling me she had already sent it. There seems to be alot of strange things with this transaction.

 

Actually, you told me you never insured it full stop. Hence no tracking number. I also WARNED you it will cost about $100 for the body to be sent to me. You said you were OK with this. And the "proof of posting" you ahve sent me, the addresses you wrote in AFTER you left the PO AFTER it was signed. And if this IS a genuine receipt for my doll, you have sent my doll through Surface mail after telling me it was through Airmail, as on the reciept "Surface mail" is ticked. I have looked at the slip again. I'm sorry, it is the 8th it has been sent, I must have misread it. However the added addresses still stands. For all I know the reciept may not be for my doll. When you agreed to send my body, you did not tell me it will not be tracked, you didn't tell me how much you will insure for at all. I assumed you would have the common sence to use tracking and insurance. I never asked you to insure it for any amount, I was not asked. If the reciept is real, she has paid $19.25 shipping.Surely you should think more about your buyers rather than try to save yourself money?

 

You did not ask me anything about insurance, or tracking, so I assumed you would have the common sence to insure it and track it. I wanred you it would be $100 or so for shipping to me, you said you understood and that was fine with the price I offered. If you had told me you would be using SURFACE MAIL and NOT TRACKED IT, I would not have bought from you. (This is assuming you have sent me this body) You have ADDED to that reciept you sent me, the addresses and the rest of the form are in totally differnt ink, and there's even a line through the adress section to show it used to have NO adress on there when it was stamped by the PO, thus for all I know it could be a recipet for ANY post. Why did you tamper with a reciept? It is very noticable. That;s why it is not good. As I said before, I'm $530 short, no body, just a photograph of a reciept with my address and your address scrawled onto it AFTERWARDS (like you admited yourself, you wrote it after) You won't even get compensation from PO like that as you have tampered witht he reciept, even if you DID send it and this IS my reciept, though I have no idea why you wouldn't fill the form out properly. If you were planning to send my doll unprotected and untracked, WHY didn't you tell me this?

 

Yes I did, as I expected it to be tracked.

 

No I haven't. I am trying to look into how I can get atleast some of the money I lost back.

 

Hello, this is Kazezakura's fiancé. I wouldn't normally get involved in anything to do with dolls, but, as I paid for half of this doll I decided now would be a good time to as it's still yet to arrive.


I'm fail to understand how a refund of $50 which is not even 10% of the dolls price would come close to being enough to cover the loss that we have encountered.

It was mentioned earlier that kaze requested the doll be undervalued however this has no relevance at all to the amount due in a refund as the value stated on a customs form cannot be used as insurance. Insurance is a separate entity altogether which requires an extra charge. This is something the seller failed to apply when shipping this doll despite the fact that she was given more then enough money to do so originally.

Because of this, the amount stated on the package cannot be used to determine the refund that should be paid. The amount that was paid for this doll is also recorded within PM's between the two involved and can be verified by an admin of this forum. The amount stated on a customs form has no relevance to this discussion.

At this point in time the seller is the one with all the protection as they have money and they even paid far less for shipping then was offered to them which has in effect been the cause of the package going missing assuming it was sent in the first place.

The minimum refund that should be offered is 50% of the price paid irrelevant of the financial situation of the seller. This way both parties have taken the same financial burden is this transaction.

Should the doll end up being returned to the seller or arrive here with us either the remainder of the money can be sent back and the transaction finished properly.

Honestly, an offer of $50 is quite offensive as it says you don't really care about what's gone wrong despite the fact that blame of the loss of the package lies partially with you. Recently for example I made a mistake with shipping a head for kaze and the tracking was lost and I offered a refund out of my pocket if the package hadn't arrived with the buyer as it was my mistake. This can be confirmed by icepixical.

Finally, I understand that mods won't become involved in transactions, but, if this is the case, why did, Zagzagael come into this thread and try to weaken the claim made by Kaze in this post? In situations when sellers are given all the protection initially by receiving payment before sending an item, they are the ones who should be put under scrutiny initially. Especially when you are going to question a point that is completely irrelevant to the argument. If it was a question of a $50 declaration of insurance this would be a different case.
If you're going to claim to stay out of any transaction complaints, please don't comment on subjects you don't have a complete grasp of at the detriment of one of the parties involved.


Overview:

I'd greatly appreciate it if we were offered a 50% refund on this payment as our package was endangered by you cutting corners on the money we gave you for the shipping. This way we've all taken a burden in this transaction. I'm sorry if you've got financial problems at the moment, but, it's not as though we are rolling in money here either.

 

I cannot file a paypal claim, because I waited too long, unfortunately, having faith in the seller. And to be honest, I am not sure why the mods are ignoring the fact she added the sender and recieptent names and addresses after the form had been stamped and left the PO, so technically that recipt could be for any "Doll body" not nessesarily mine. So we really just have her word she sent my body, as theres no legitimate proof of postage (I am sure the PO would agree it isnt a legitimate proof of postage when it has been altered) and she hasn't tracked it. I have already sent you the photo, and it is clear the reciept has been added to, but it seems this point isn't important regarding the honesty of the seller.

 

Would you be able to send me a sample of the handwritting used on the receipt you were shown? you don't need to show your full adress, but, would you just send a small amount so I can compare the writting?

 

Ignore that...... For a second I was thinking slightly backwards about this. lolol

 

No, and I have not heard from Caro after my last PM with her, or recived any refund for the excess shipping and $50 "insurance" she had claimed to put on there.

 

No. I have pretty much given up and now ordering another body from Luts directly so I don't have this problem anymore. There is not much I can do now which is frustrating.