Wait Times Unable to contact IOS Doll concerning order

@idrisfynn according to their website, they're based out of South Korea

 

According to the IOS waiting thread, others have also had problems with lack of communication... You could try reaching out through paypal?

S.Korean services sometimes have problem with emails from Gmail coming through (or their mails not getting through to Gmail addresses), in case this is what you use, you could also try emailing from another service. Then again this wouldn't explain them ignoring you in the q&a board of course.

Hope you manage to get in touch!

 

IOS have had a recent history of communication issues – ask myself and @MaleficentMrsofEvil and @Muraki88, who is a dealer for them.

I ordered a doll and a head a month apart in November/December 2023, and IOS communicated to let me know they would send them together, but I then had radio silence in the following months no matter how many messages I put on the Q&A board or sent via email.
I only got communication when I opened a Paypal dispute 5 months into my wait time. The doll and head were sent out shortly after, but I consider opening a claim to be burning bridges with a dollmaker, and I would not order from IOS again.
From talking to other doll owners and dealers, IOS's communication hasn't improved since my order (and I can't help but wonder if their creation of the Doppel Maiden brand is to deflect some of these issues).

I understand some dollmakers have long wait times, but having no communication about the progress of your order isn't encouraging, especially without a dealer to try and intervene on your behalf.
(I'm experiencing long wait times with another dollmaker, but I regularly check in with my dealer to see how the order is progressing, so there's communication between the dealer and dollmaker)

I would highly recommend opening a Paypal claim if you've had no communication – it was the only way MaleficentMrsofEvil and I got our orders sent.
It's a real shame IOS's communication and practices haven't improved since I placed my order, but nobody wants to be in a Dollshe waiting situation, and you have to protect yourself and your money while Paypal protection is still in place.

 

@JJ3_dolls I'm glad you've got some communication. Hopefully your doll is sent out soon

 

I'm glad your order is on the way. Sadly, this is exactly the same as my experience with IOS in 2024. It's not a good sign that their customer service has remained so poor.
I hope your doll arrives quickly and safely.