Negative Feedback To everyone that ordered FCS through Kakyuu...

We didn't want to make this story public since everything got "solved" in some way, but after few discussions, we decided that this can't end that way. People has the right to know this kind of story to make good decisions and don't end getting a doll that they didn't wanted. Please mods, we strongly ask NOT to close this thread. As how I say, people has the right to know. This is it:

Few months ago,a friend ordered through Kakyuu a SD13 F-05 girl. The day after he ordered her, he asked to Kakyuu if he could change some specifications of the dolls, but Kakyuu say it was not posible because the ordered had already been sent. Everything was ok.

20 days after the order was sent, Kakyuu sent to my friend a mail offering him a SD13 F-08 girl (old skin of course) but almost the "same" specifications he had sent to her. My friend didn't accept the offer of course, and he asked Kakyuu why did she offer that doll, where was his doll? Kakyuu answered this.Totally comprehensible about the delay. She let him make some modifications to the order like he wanted to do in the second day after he ordered the doll. Everything was ok, though.

58 days later, Kakyuu told my friend that she has his doll ready to be sent in this mail, and she sent two pictures of the doll to him. At first, he though there was nothing wrong with the doll, however, after showing the pictures to other friends, some incoherences came up:




1. This is NOT a F-05, she is a old skin F-08. New F-05 is totally diferent:



The forehead is shorter that the old F-08 and that is NOT a Volks Natural Make-Up. Kakyuu or someone she knows did it (proof almost in the end of the post).

2. This is a SD13 standard book, NOT A FCS BOOK. FCS book is gray!
3. FCS wigs don't come in BOX. Only separate wigs do. That was the wrong wig anyway, he asked for the W-11 wig.

Everything became suspicious and he asked Kakyuu if she was really the doll he ordered, at what Kakyuu respond the doll was a F-08 (not the F-05?). We had then more doubts and he asked her about the certificate of birth and the pin . She answer that she lost it! How can someone that orders FCS lost something that important?! At least, the certificate of birth that EVERY AND SINGLE FCS MUST HAVE.

We were convinced that she was lying, so he asked strongly about the certificate. Then, Kakyuu REFUND ALL THE MONEY WITHOUT BEING ASKED FOR, when in her site she says that SHE DOESN'T REFUND and she remarked that to my friend before in this mail.

This final proof that everything was a lie came up today with this link:
http://cgi.ebay.com/SD-sized-head-v...626071926QQcategoryZ84635QQrdZ1QQcmdZViewItem

This IS THE SAME DOLL that was supossed to be my friend's doll. As the auction says, the MAKE UP IS CUSTOM AND NOT FROM VOLKS AS SHE TRIED TO MAKE MY FRIEND BELIEVE AND SHE SAYS THE DOLL IS A F-08.

Why we insist if Kakyuu refund all the money? Because this kind of things MUST NOT HAPPEN TO ANYONE. FCS dolls must be like the owner dreams and ANYBODY MUST PLAY WITH THIS. My friendis completely dissapointed because that doll was supossed to be his first doll and Kakyuu didn't care about ANYTHING.

We only ask for a REAL explanation of all this, please, don't ask us to e-mail her, we don't want more lies and that's what we are going to get. We know Volks work and we know that all this is not something that they would do, so we charge Kakyuu all the responsability of everythng.

Please, if you are waiting for a FCS from Kakyuu, be careful and make sure that she sent a picture of the doll BEFORE she sent the doll to you to know if THAT THE DOLL you ordered.

All this was difficult my friend, but he doesn't want anybody to be in his situation. And yes, this is a personal issue, but is nothing that can be arranged privately.
Thank you for your reading all this, and good luck.

Sorry for any mispelling, English is not my first language.

 

Sorry, but you should be aware of what are you selling. You cannot say "I have not control over the middle man" because is you who are offering the service and is you who will result affected if something end wrong.

I know you did refund the money, and I said it in the post, but this kind of things MUST NOT HAPPEN.

I don't know if you really weren't aware that the doll was old F-08 pulled up together to form a FCS, but you should know what are you selling. Sorry, but that's not a excuse for me of my friend.

This doesn't have to get worse of bad, please, I encourage everyone not to offend, we really want to get things cleared.