Think Pink! Feedback (ALL)

# What did you order?
A fantasy doll body, a wig and some shoes

# When did you order?
June

# How was the communication?
Terrible, I had to send multiple emails AND post on their facebook page to get any sort of info

# How easy was it to pay?
Easy, paypal

# How long did it take to ship?
Has not arrived

# Was the quality appropriate for the price, in your opinion?
Has not arrived

#Would you order from this company again?
No

I ordered a Fantasy Doll body from them in June, they confirmed I was in the June order when I asked how long it'd take to ship:

"Dear [my name],
We just received the april order from Fantasy doll, so it may take a while
longer to get the June order.
They don't deliver very fast, sorry.
kind regards,
Joyce and Marcia
Think Pink!
SHOP: www.think-pink.eu
CONVENTION: www.dolliverse.com
www.facebook.com/thinkpinkshop"

I have barely received replies from them, and I decided to ask Fantasy Doll themselves how long it'd take. They informed me the order had already arrived and been signed for by Marcia (they also gave me a screenshot of the tracking information) over a month ago. I decided to post on TP's facebook page to see what had happened, seeing as Fantasydoll had told me they have him already. I got a rather rude reply:

"You ordered the body in July. We try to order at the end of every month if there are enough orders. Your order was placed at the end of August with Fantasydoll (due to vacation, fairs etc). so it did not arrived yet. We would appreciate it if you contact us instead of Fantasydoll, since we are your agent in Europe. Please understand that the waiting time starts when the order has been placed by us."

I know my order was placed in June, I can see it on the store, and I can also see in my email where I had only referenced my order #, not the date, and they had said it was June. I have a right to email who I wish, especially if that company is getting my money, even if it goes through a third party! And if they DID push my order back two months (not one month, like they are now claiming) they should have informed me.

I am extremely disappointed in the way this has been handled by ThinkPink. I will not be placing future orders with them, and I hope I do at least get my doll body! I'm really not happy!

 

Dear Arlo,
you're right,, we messed up terribly.
I was able to find out exactly what happened with your order and I have replied to your order in our shop.

I am so sorry for all that has gone wrong, I don't know how to apologize for it or make things right at this point. I have offered you a refund, which is really all I can do at this point.

Kind regards,
Marcia
Think Pink!

 

* What did you order?
Dollzone Freddy-002 event head
* When did you order?
20-11-2013
* Did you order directly from the company, or through a distributor or dealer?
I ordered directly thru think pink
* How was the communication?
Not much communication needed
* How easy was it to pay?
Very easy
* How long did it take to ship?
1 day, recieved it 21-11-2013
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
yes
* Would you buy this company's products second-hand?
probbly

 

* What did you order?
I ordered several dolls and products from TP.
* When did you order?
Starting from 26-01-2012 to 12-07-2013.
* Did you order directly from the company, or through a distributor or dealer?
TP is a dealer, I ordered directly from TP.
* How was the communication?
Bad. They are very, very slow.
* How easy was it to pay?
Easy, I used paypal.
* How long did it take to ship?
Some orders shipped quickly, but others took forever. TP did not inform me about the time the order is placed or if anything went wrong. So it is possible to have a long waiting time because of this. When they could not order the product, they did refund me quickly.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes.
* Would you order from this company again?
Maybe, but I'm more hesistant now, because I know they have personal problems going on. I would order in stock products though.
* Would you buy this company's products second-hand?
Yes.

 

In June I ordered a Fantasy Doll body through Think Pink. They did not include him in orders until August and did not tell me this, whenever I asked about him (quoting his order number too) I was told the June order did not come in yet. It took at least three emails each time to get a response from them, and they have said their email doesn't always work, which appears to be a problem they've been having for years? Looking at their feedback, anyway.
I then emailed Fantasy Doll, curious about when the order would come in. Fantasy doll then showed me the tracking and informed me that it'd been signed for and received a long time ago. I then told Think Pink this, to which I was met with a rather rude reply, which one of them DID apologise for after, but I'm still not happy.

Now they have finally sent my body. Except; they sent him to the wrong address as they failed to notice my change of address, which they confirmed (even if it took multiple emails). They have now not replied to me in three days. I have PM'd them here too. I would have thought a company in this situation would be giving me as many updates as they can, especially since the courier is STILL trying to deliver it.

This has caused me an extreme amount of stress, and I've been getting quite ill from the stress. I want the body within a week. This is absolutely ridiculous and unfair, Think Pink has failed me and I will NOT be ordering from them ever again.

 

Dear Arlo,
on December 4th (one day after shipping it) we have updated you with all the available information, that we had called PostNL to retrieve the package and have it returned to us to ship it to the correct address.

As stated on our site, we are closed from December 3rd thru 12th to attend a fair, which is the reason why we did not respond to your messages in this timeframe, we were not in the shop for a number of days.
Unfortunately, there is nothing to update about, after calling PostNL again, all they could tell us was that the package status is the same; it's being returned to us as soon as possible. They could not say when this will be exactly. Until it arrives with us, we can't do anything other than wait for it to arrive.

Again, we can offer you a full refund, as we simply cannot influence the time it will take for this to be sorted out.

We're very sorry for our mistakes...

 

Hello!
* What did you order?
Limited DollZone head Freddy-2
* When did you order?
13 January 2013
* Did you order directly from the company, or through a distributor or dealer?
It was in stock ^^
* How was the communication?
Very well!
* How easy was it to pay?
It is easy if you have a card.
* How long did it take to ship?
26 days with holidays
* Was the quality appropriate for the price, in your opinion?
Yeeeah! All is perfect!
* Did the item look like the sales pictures?
precisely
* Were you satisfied with the product?
Absolutely.
* Would you order from this company again?
Maybe ^^
* Would you buy this company's products second-hand?
I don't know...Maybe.
Thanks for all. And for sweet present =)

 

* What did you order? A lower torso piece in white for Doll Chateau Ada
* When did you order? January 2014
* Did you order directly from the company, or through a distributor or dealer? Through Think Pink!
* How was the communication? Great, I was kept up to date every step of the way
* How easy was it to pay? yes, I just paid via paypal, no issues at all.
* How long did it take to ship? It was superbly quick
* Was the quality appropriate for the price, in your opinion? yes definitely, I got a really good deal on the piece
* Did the item look like the sales pictures? Exactly
* Were you satisfied with the product? Extremely satisfied
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes I would without hesitation (but they are a dealer rather than a direct doll company so I am not sure if this applies).

 

* What did you order?
I bought some bjd accessory (and some vintage toys)
* When did you order?
15/01/2014
* Did you order directly from the company, or through a distributor or dealer?
Directly from Think Pink (is a distributor/dealer)
* How was the communication?
Excellent! They are always very kind and helpful. Communicating was easy and pleasant!
* How easy was it to pay?
Very easy (via PayPal)
* How long did it take to ship?
Shipped immediately (one day)
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
This is my fourth time ordering from Think Pink, and will most likely order again in the future!
* Would you buy this company's products second-hand?
Sure!

 

* What did you order?
Some DIY jewelry stuff, some saran hair and an Obitsu head.
* When did you order?
May 2013.
* Did you order directly from the company, or through a distributor or dealer?
TP is a dealer.
* How was the communication?
There was little of it. Friendly enough, but getting a reply is a little difficult and I sure would have liked a heads up that the doll head was going to take more than half a year.
* How easy was it to pay?
Easy.
* How long did it take to ship?
It didn't. Well, that is, all the other items did, in January 2014, but not the head. After 7 months I was tired of waiting for it. Did get my money back though.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
The hair looked like hair, yes.
* Were you satisfied with the product?
Yes.
* Would you order from this company again?
Probably. Less sure about something I'd have to wait for, though. I *really* would like to know if it's going to take more than 3 months.
* Would you buy this company's products second-hand?
Yes. ​

 

* What did you order? Fairyland Minifee Elf Yder head (NS) and 2 x MNF Siean Elf Heads (NS & BW)
* When did you order? May 24th.
* How was the communication? A little spotty at times, but nothing terrible! Would just have to resend the email if no reply after 2 weeks. Marcia was on her own working I believe so had a lot of work to do!
* How easy was it to pay? Easy via Paypal
* How long did it take to ship? I paid via layaway and after last payment was sent my items were sent quickly!
* Was the quality appropriate for the price, in your opinion? Indeed. Their prices are excellent.
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Most definitely!
* Would you order from this company again? Yes!
* Would you buy this company's products second-hand? I'm not sure if they have their own products? If they did, maybe, but I wouldn't hesitate to buy directly from them either.

 

* What did you order?
I ordered shoes, props, s-hooks, leggins
* When did you order?
23 January, 2014
* Did you order directly from the company, or through a distributor or dealer?
TP is a dealer, I ordered directly from TP.
* How was the communication?
Great ! They informed me several times about the status of my order per email
* How easy was it to pay?
Easy, I used paypal.
* How long did it take to ship?
6 days from placing my order until arrival at my home, that's pretty fast !!!!
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes.
* Would you order from this company again?
Sure !!!
* Would you buy this company's products second-hand?
I am not fond of second-hand items, so no for me.

 

orderd some small things like wig shoes etc....it is great because for me the shipping is superfast.
thanks again

 

What did you order?
Dollzone Annie with double jointed small bust body (blank), 2 wigs, a wig cap, eye putty, a pair of eyes and 2 outfits. Also got Freddy-2 head in the summer event. I commissioned body blushing & face-up for the Annie from Pink Hazard.
When did you order?
Beggining of July I believe.
How was the communication?
Communication was pretty regular to begin with then less so as they got very busy. I had consistant communication from Pink Hazard roughly fortnightly about the commission. She was very polite and helpful. There were delays with the commission which she was very apologetic and honest about. Unfortunatly she was unable to complete the commission for various reasons, but was open about this and my order has now been sent to another artist for completion.
How easy was it to pay?
Very easy
How long did it take to ship?
My order was sent directly to the new artist on the 1st of Feb and arrived with her in under a week. =)
Was the quality appropriate for the price, in your opinion?
I'm unable to check the order through myself as it is with the new artist, but she has checked it through for me and everything is accounted for and in good condition so far as i'm aware. I think the prices for items were fair, but must admit the tax on shipping and other additional costs stacked up a little more than i was expecting. This is my forst order though so I wasn't completely certain what to expect. Sooo i'd yes say the price was appropriate.
Did the item look like the sales pictures?
Again, i'm unable to confirm this myself at the moment.
Were you satisfied with the product?
I think I will be =)
Would you order from this company again?
Yes, I would consider it. However due to the cost of shipping from the Netherlands, i'd probably save money by buying within the UK.


Overall, service was pretty good and they were very pleasant. It was a shame about the commission but it was handled fairly and I am satisfied.

 

* What did you order? -> A ResinSoul An
* When did you order? -> the end of november (he was a pre-order)
* Did you order directly from the company, or through a distributor or dealer? -> through ThinkPink (dealer)
* How was the communication? -> Great, they answered quikly to my mails
* How easy was it to pay? -> really easy
* How long did it take to ship? -> after he arrived at their place, it took two days
* Was the quality appropriate for the price, in your opinion? -> it shurely was, I love my new boy
* Did the item look like the sales pictures? -> yes, even nicer...
* Were you satisfied with the product? -> really satisfied! He is great!
* If you weren't satisfied, how did the company solve your problem? -> /
* Would you order from this company again? -> I will, they are a great shop, and not that far from my home, so a will for shure!
* Would you buy this company's products second-hand? -> probably

 

* What did you order?
Resinsoul Sui in red skin.

* When did you order?
Last Friday.

* Did you order directly from the company, or through a distributor or dealer?
From Think Pink - the doll was on their "in stock" list.

* How was the communication?
Good - I got confirmation of the order and they e-mailed me when he was sent.

* How easy was it to pay?
It was through PayPal, so no problem at all.

* How long did it take to ship?
A day. I ordered on Friday and they shipped him on Saturday. It took until Tuesday for him to arrive, but that's the postal service for you...

* Was the quality appropriate for the price, in your opinion?
Yes. (And they included some sweets and a little toy, too...)

* Did the item look like the sales pictures?
Not really, as the sales pictures showed the doll with a company face-up and body paint.
However, it was clearly stated that he did not have a face-up, and the pictures were clear enough to see what he would look like.

* Were you satisfied with the product?
Very much.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes. I order from them regularly and never had a problem.

* Would you buy this company's products second-hand?
Definitely.

 

* What did you order?
Two bottles of MSC and a wig
* When did you order?
around 20th of December
* Did you order directly from the company, or through a distributor or dealer?
All was in-stock at Think Pink
* How was the communication?
Good
* How easy was it to pay?
Easy with Paypal
* How long did it take to ship?
Near two months, but it was not Think Pink's fault. The shipping company made mistakes, and the parcel needed to be sent twice. Think Pink handled their part of the deal very well. ^^ Thank you!
* Was the quality appropriate for the price, in your opinion?
Yes, quality was as promised
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* Would you order from this company again?
I have ordered before, and would order again
* Would you buy this company's products second-hand?
Yes, why not

 

What did you order?
Chibi Ren Normal Skin no Face-up BJD KSG-L body (H-31cm) (SQ-Lab)
Hands Chibi LHD-03 Normal Skin for (SQ-Lab)
* When did you order?
28th of February
* Did you order directly from the company, or through a distributor or dealer?
Instock distributor
* How was the communication?
Kind and Quick
* How easy was it to pay?
Yes by paypal
* How long did it take to ship?
3 days
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes, doll received with sweeties and gift !
* If you weren't satisfied, how did the company solve your problem?
/
* Would you order from this company again?
yes
* Would you buy this company's products second-hand?*
yes of course

 

What did you order?
Darak Doll Remy normal skin doll + some small things
* When did you order?
28.02.14
* Did you order directly from the company, or through a distributor or dealer?
Instock distributor
* How was the communication?
very quick
* How easy was it to pay?
When you chose layaway there is no instructions how to pay instantly first part.
* How long did it take to ship?
4-5 days
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
yes (during event with 20% discount =)

 

# What did you order?
Various obitsu body, heads and eyes

# When did you order?
March 2014

#Did you order directly from the company, or through a distributor or dealer?
I ordered Obitsu and Parabox in-stock items

# How was the communication?
Very good as usual. I received the tracking number very fast.

# How easy was it to pay?
Very easy, i payed via PayPal

# How long did it take to ship?
It took a few days. Very fast.

# Was the quality appropriate for the price, in your opinion?
The dolls are more bautiful and poseable than the company photoes. I'm so happy with them.

#Would you order from this company again?
Yes!

 

# What did you order?
I had several orders in the past months. I've ordered items which were in stock: cloths, tools, wigs, eyes, little obitsu body and head and DF-H Misha (also from stock)

# When did you order?
December, February

#Did you order directly from the company, or through a distributor or dealer?
I ordered in stock items

# How was the communication?
Very good as always.

# How easy was it to pay?
Easy, I used paypal.

# How long did it take to ship?
Super fast!

# Was the quality appropriate for the price, in your opinion?
Absolutely - dolls even nicer in person than in the photos

#Would you order from this company again?
Definitely

Comment: Marcia and Joyce were super helpful! I've orderd a wig for DF-H Misha and they come back to me and flagged that the wig would be too big for Misha. They offered me alternative solutions, they even tried several wigs on the doll to find the perfect size and finally I could replace the originally ordered wig to another one. (Plus I've also wanted to add extra items to my original order). Marcia and Joyce were very flexible and kind with me, which is much appreciated! Thank you!

 

* What did you order?
Peakswoods A.B Vampire Goldie, Souldoll horns, a set of sd shoes and some buttons for bjd clothing
* When did you order?
The order was placed the 6th of August 2013 (but they recieved it in december becuase they where closed in august ^^)
* How was the communication?
The communication was okay, sometimes a little slow but they where quite busy.
They did inform me in time on updates. Unfortunately Peakswoods had not recieved TP's order correctly so it was postponed
* How easy was it to pay?
Very easy
* How long did it take to ship?
Well lets say the order was placed in september and I just recieved my package ( 22/03/2014), so it took 7 months in total.
* Was the quality appropriate for the price, in your opinion?
Yes evrything was well packaged and in mint condition
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Appart from the long waiting time, I am very pleased.
* If you weren't satisfied, how did the company solve your problem?
They send me a very cute suprise as an sorry present for the long wait
* Would you order from this company again?
Since they always where very nice and fast with my other orders, yes.
I won't let this one time experience influence my trust in them ^^
* Would you buy this company's products second-hand?
Yes

 

Just a quick note on my previous feedback as I now have my doll =)
Did the item look like the sales pictures?
Yes, and even more beautiful in person ^^
Were you satisfied with the product?
Very much so, she is a lovely sculpt and is in good condition. The same goes for my event head which came with her. I would like to add an extra thank you for the eyes he cam ewith as they are very nice and I was not expecting them.
Packaging?
Order was well packed and arrived with the artist in good condition.
Cheers!

 

What did you order?
MSC and an eraser
* When did you order?
...not too long ago
* Did you order directly from the company, or through a distributor or dealer?
on thinkpinks website
* How was the communication?
good
* How easy was it to pay?
easy ^^
* How long did it take to ship?
not long at all (sry for not so specific answers :P )
* Was the quality appropriate for the price, in your opinion?
I dont rly know XD
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes, I have ordered it from think pink before ^^

* Would you order from this company again?
It feels easy and safe so yes ^^
* Would you buy this company's products second-hand?

depends on what I buy.... wouldent buy MSC in second hand thought XDD

 

What did you order?
MSC,pastels,acrylpaint,wigcap eyelashes
* When did you order?
yesterday! Home today!
* Did you order directly from the company, or through a distributor or dealer?
on thinkpinks website
* How was the communication?
good
* How easy was it to pay?
easy ^^
* How long did it take to ship?
very very fast!
* Was the quality appropriate for the price, in your opinion?
It is goo quality and not expensive at all.
* Did the item look like the sales pictures?
Yups.
* Were you satisfied with the product?
Yups
* Would you order from this company again?
yups
* Would you buy this company's products second-hand?
No idea.

 

* What did you order?
An In-Stock Luts Yul Satyress
* When did you order?
Friday 16th May
* How was the communication?
Non-existent - I really wanted to know when the doll had been dispatched, with it being the weekend, I wasn't sure when to expect delivery.
* How easy was it to pay?
Very easy - paypal
* How long did it take to ship?
I received the parcel today, 22nd May - so that's very quick shipping, but I would like a dispatch note when something's shipped. Also it was delivered by Yodel, who didn't knock on the door, but decided to push aside my bins at the back of the house (clearly no-entry) open the gate, go into my shed and leave the parcel there! Luckily I heard them push the note through the door - went out to speak to the driver about it. No signature was needed either, which I think is quite important for something that expensive!
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes - plus thinkpink always include little sweets and a toy, which is a really nice touch :-)
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes - they are great, but knowing Yodel are delivering would make me nervous (lots of past experience with them!)
* Would you buy this company's products second-hand?
Don't know.

 

* What did you order?
A Peakswood Romantic Lady Bee Elf , some shoes and Dollzone baby Raphael .
* When did you order?
Late evening 14th May .
* How was the communication?
Good
* How easy was it to pay?
Easy- paypal
* How long did it take to ship?
It was shipped on Friday 16th May and arrived on Monday 19th , so nice and quick
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes , everything is really nice
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes

 

* What did you order?
a pair of eyelashes (SD baby pink) and a box of pastels

* When did you order?
July 7th and the package was deliverd on the 9th.

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company (website)

* How was the communication?
The communication was good and they kept me up to date about the status of my order. (when it was shipped)

* How easy was it to pay?
Easy enough It's nice that I could use bank wire.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
The lashes do not really look as pink IRL as in the pictures, they look more purple.
But it looks as though they are a pretty good match to the ones I have, so it's not really a problem.

* Were you satisfied with the product?
Yes I am.

* Would you order from this company again?
I have bought from them before, so yes.

* Would you buy this company's products second-hand?
That would depend on it, but probably not.

 

* What did you order?
1 x HD-PB-2706N Aki Head Flesh Skin
1 x Eyeputty White Strips
1 x 27BD-F06N Obitsu Soft bust body M-size 27cm Flesh skin
1 x G8LD-05 Yellow Gray 8 mm Life Like Acrylic Eyes
1 x Pretty Girl 4 Carrot Red Wig
1 x GL Hoodie white for 27cm doll
1 x GL Legging Glossy Black for 27cm doll
1 x Queena DC Ball Jointed Doll (Preorder)
1 x DM Black Lambskin Wig 6-7
1 x S45-017 Black Chunky Boot Shoes for 55 mm Foot
1 x DC KC-13 Black Yellow Cross Dress for 1/4 DC Girl Kbody-07
1 x HD-PB-2707N Kay Head Flesh Skin
1 x G10LC-04 Dark Green 10 mm Life Like Acrylic Eyes

* When did you order?
16.07.2014, 18.07.2014 and 21.07.2014

* Did you order directly from the company, or through a distributor or dealer?
Directly from Think Pink (website)

* How was the communication?
Very good - they kept me updated about the status of my orders (i.e. when it's shipped and that my Queena is now preordered)

* How easy was it to pay?
Very easy, I'm using Paypal every time

* How long did it take to ship?
In Stock Orders are very fast - from the moment I get the info, that my order has been shipped, it's only 1-2 days until it arrives here.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the items look like the sales pictures?
Yes - except the "Pretty Girl 4 Carrot Red Wig" - the style looks IRL a little different.

* Were you satisfied with the products?
YES!

* Would you order from this company again?
Yes, at any time.

* Would you buy this company's products second-hand?
Depends on the product. But why not?

 

* What did you order? BlossomDoll Olanda head, no Face-up, pre-order
* When did you order? 29. March2014
* How easy was it to pay? Easy, per PayPal
* How long did it take to ship? arrived 1. Aug. 2014
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes, the Olanda-head is so beautiful
* Were you satisfied with the product? Yes!
* Would you order from this company again? There was some damage on the inside of the headcap. Blossomdoll choosed to ignore Think Pink completeley and would not send a new headcap. The headcap could be fixed by Marcia or Joyce and I am so happy with my Olanda head So.... YES!
* Would you buy this company's products second hand? Yes I would

 

* What did you order?
I ordered a Migidoll wig from them (Marshmallow bob) since the Migidoll site apparently was out of stock of the colour I wanted, but Think Pink had one! Also ordered various misc items- buttons, cleaning block, eyeputty, pigment containers.

* When did you order?
28th July 2014

* Did you order directly from the company, or through a distributor or dealer?
Through the dealer, Think Pink.

* How was the communication?
Good! They emailed me within 2 days to say that they'd shipped my order, and to give me the tracking number.

* How easy was it to pay?
Easy, just Paypal.

* How long did it take to ship?
Arrived at mine on the 6th of August; considering the parcel had to travel the height of the planet, from The Netherlands to New Zealand, a little over a week is good!

* Was the quality appropriate for the price, in your opinion?
Their prices are in Euros which hurt me more than USD, but if I imagine myself earning in Euros I would say their prices are very reasonable!

* Did the item look like the sales pictures?
Yep!

* Were you satisfied with the product?
Yes!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Sure.

* Would you buy this company's products second-hand?
Yep.

 

* What did you order?
2 wigs (size SD and MSD) and a Funko Little Pony art toys

* When did you order?
Thursday, August 7

* Did you order directly from the company, or through a distributor or dealer?
Through the dealer, Think Pink

* How was the communication?
Good, they sent me an email to keep me informed of the departure of my order and give me the tracking number.

* How easy was it to pay?
Very easy, I've paid by Paypal

* How long did it take to ship?
The package was sent Saturday, August 9. My products were in stock and shipping has been rapid.

* Was the quality appropriate for the price, in your opinion?:
Yes

* Did the item look like the sales pictures?
yes

* Were you satisfied with the product?
Absolutely. Also everything was perfectly packed and protected for transport.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
With pleasure!

* Would you buy this company's products second-hand?
yes, why not.

 

* What did you order?
MD Vampire Miho's head, MD Mir (event), IS Calos, FDoll 70 cm body, etc

* When did you order?
2013-2014

* Did you order directly from the company, or through a distributor or dealer?
Through Think Pink

* How was the communication?
They are nice and polite. They helped me to contact MD because of the error and re-sent the parcel again because the post had mistaken the address (?) Only problem was, the reply was very slow. It might take weeks and sometimes, I just didn't get every answer that I had asked them.

* How easy was it to pay?
Easy with Paypal

* How long did it take to ship?
If there didn't have any error or delay from companies, it took only 1-2 weeks after paid and shipping to Germany time was just 3-4 days.

* Was the quality appropriate for the price, in your opinion?:
Absolutely.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes. They packed quite well and always put some sweets inside the parcels as gift

* If you weren't satisfied, how did the company solve your problem?
I hope that they could reply message/e-mail faster and answer right questions.

* Would you order from this company again?
I think I would.

* Would you buy this company's products second-hand?
Yes

Anyway, today I've just received the Raffle Prize 2013 from Think Pink! Thank you very much. I'm really happy and not regret to order many things through them Here is the photo of the prize :

 

* What did you order?
Revolver voor 1/3 BJD, Melamine Cleaning Block White, Mr. Super Clear UV Cut Flat 170ml, Phoenix acrylic paint, Ultra Fine Detail Brush size 10/0 Da Vinci Nova Synthetics, [TABLE]
[TR]
[TD="class: td1"]JVan Dijk/Bleiswijck Gloss Varnish for Acrylic paint 80ml, Ultra Fine Detail Brush size 5/0 Da Vinci Nova Synthetics.
[/TD]
[/TR]
[/TABLE]
* When did you order?
08/10/2014
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
Good.
* How easy was it to pay?
Really easy, I used paypal.
* How long did it take to ship?
2 days
* Was the quality appropriate for the price, in your opinion?
Yes, the prices were just fine.
* Did the item look like the sales pictures?
It looked exactly like the sales pictures.
* Were you satisfied with the product?
Yes I am.
* If you weren't satisfied, how did the company solve your problem?
/
* Would you order from this company again?
Yes, I will.
* Would you buy this company's products second-hand?
I would.

 

* What did you order?
A Resinsoul Gang BJD, NS, No faceup
Calvin Klein boxershorts Camo SD-size
Singlet Black SD-size
16 mm Red Life Like Acrylic Eyes

* When did you order?
End of August

* Did you order directly from the company, or through a distributor or dealer?
Throught the webpage/company

* How was the communication?
It was good.

* How easy was it to pay?
It was easy through PayPal.

* How long did it take to ship?
3 days. The doll was shipped Nov 25 and arrived Nov 27.

* Was the quality appropriate for the price, in your opinion?
Yes, I'm very happy with the quality

* Did the item look like the sales pictures?
Yes, the doll looked even better than the pictures.

* Were you satisfied with the product?
Yes I am

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
Yes I will.

* Would you buy this company's products second-hand?
Yes


RS Gang with card. (Lily (RS Ya) tries to take the card. lol)

 

* What did you order?
A Sseiren Hennim boy and a wig
* When did you order?
On Friday,19 of December 2014
* Did you order directly from the company, or through a distributor or dealer?
I ordered from ThinkPink.
* How was the communication?
Very nice and friendly.
* How easy was it to pay?
Very easy with Paypal.
* How long did it take to ship?
Only 2 days over the weekend.
* Was the quality appropriate for the price, in your opinion?
The doll was reduced,so the price was very good,and the quality really fine.
* Did the item look like the sales pictures?
Yes,very adorable,like on the pictures.
* Were you satisfied with the product?
Yes,totally!
* If you weren't satisfied, how did the company solve your problem?
-----
* Would you order from this company again?
Yes,of course!l
* Would you buy this company's products second-hand?
Yes,I would.

 

# What did you order?
I Ordered a Doll Chateau Ingemar and an Impldoll Teno

# When did you order?
June 2014

#Did you order directly from the company, or through a distributor or dealer?
Through the dealer, Think Pink.

# How was the communication?
It had a few hiccups, but it wasn't anything too bad.

# How easy was it to pay?
Used Paypal. Techincal problems on my end, but over all it was easy.

# How long did it take to ship?
Since the dolls had to be made first I expected them much later than they actually arrived.I received them in December 2014

# Was the quality appropriate for the price, in your opinion?
Yes. However, my teno has rusty S-hooks. I assume that is an IMPLdoll problem though, so Think Pink is not at fault.

#Would you order from this company again?
Probably

Comment
Overall I am very pelased. They are friendly and always answered all my questions within a few days.

 

* What did you order?
Doll Chateau Lydia

* When did you order?
Thursday December 18th

* Did you order directly from the company, or through a distributor or dealer?
Through the dealer, Think Pink

* How was the communication?
Good, i asked if i managed to snag the instock doll and was replied to with confirmation very quickly also got an email when my order shipped and gave me the tracking number.

* How easy was it to pay?
Very easy, I've paid by Paypal

* How long did it take to ship?
The package was sent Friday 19th December, so next day! It arrived on Monday 22nd so super fast!

* Was the quality appropriate for the price, in your opinion?:
Yes

* Did the item look like the sales pictures?
yes

* Were you satisfied with the product?
Absolutely, everything was great and they sent me some extra goodies!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definately, they made my Christmas extra special!

* Would you buy this company's products second-hand?
Yes!

 

* What did you order?
Grey Happy Camille wig (8-9)

* When did you order?
January 6th and the package was deliverd on the 8th.

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company (website)

* How was the communication?
The communication was good and they kept me up to date about the status of my order. (paid/shipped...)

* How easy was it to pay?
Easy, I could use bank wire

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes it looks the same.

* Were you satisfied with the product?
The quality is very nice and the wig does look really nice. They even included a little gift (candy)
One minor thing: the wig was quite tangeled when it arrived.

* Would you order from this company again?
I have bought from them before, so yes.

* Would you buy this company's products second-hand?
That would depend on it, but probably not.

 

* What did you order?
3 wigs,auarell colours,eye putty,eye lashes,
* When did you order?
January 12th and the package was deliverd on the 15th.
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company (website)
* How was the communication?
The communication was nice and they kept me up to date about the status of my order. (paid/shipped...)
* How easy was it to pay?
Easy, with Paypal
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes,very!
* Would you order from this company again?
I have bought from them several times before, and yes.
* Would you buy this company's products second-hand?
Yes

 

* What did you order?
1 x Queena DC Ball Jointed Doll on K-07-Body (Preorder)
1 x DM Black Lambskin Wig 6-7

* When did you order?
18.07.2014

* Did you order directly from the company, or through a distributor or dealer?
Directly from Think Pink (website)

* How was the communication?
Very good - they kept me updated about the status of my orders (i.e. as my Queena was preordered, as she arrived at the store, at the moment she was sent off to me)

* How easy was it to pay?
Very easy, I'm using Paypal every time

* How long did it take to ship?
From the moment my Queena arrived at Think Pink, it took only 1-2 days until they send her off to me (I think thats very fast!) and another 2 days to arrive at me (normal mail-time between netherlands and germany).

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the items look like the sales pictures?
Yes

* Were you satisfied with the products?
YES!

* Would you order from this company again?
Yes, at any time.

* Would you buy this company's products second-hand?
Depends on the product. But why not?

 

* What did you order?
Mystic Kids Lillian (fullset), a wig, a wig cap, a cleaning sponge.

* When did you order?
07/18/2014

* Did you order directly from the company, or through a distributor or dealer?
From Think Pink's webshop

* How was the communication?
Very good. When i e-mailed them with a question, they answered in a day, and they kept me updated on the progress of my order.

* How easy was it to pay?
Easy, with Paypal.

* How long did it take to ship?
A little over 6 months. Circumstances kinda worked against me. Think Pink orders dolls in batches to reduce costs, so i had to wait for other people to order from the same company. After that, it took a long time (3 months) for the doll company to make and ship my doll. I am guessing the holyday season didn't help much, either.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
100%. It did take me quite some time to untangle the long curly wig (and is still not perfect), but i blame my nonexistent hairdressing skills for that XD

* If you weren't satisfied, how did the company solve your problem?
Did not have any problems.

* Would you order from this company again?
Yes. Aside from the long wait, there wasn't any problems, plus they gave me some suprise presents, which was very sweet of them. (some candy, a small plushie, an MSD shirt and a belt)
Also, i live in the EU, and ordering from TP saves me the trouble of dealing with customs.

* Would you buy this company's products second-hand?
Yes.

 

What did you order?
A Seiren natural Bee Girl.
* When did you order?
On 2-2-15
* Did you order directly from the company, or through a distributor or dealer?
Through the dealer,the doll was in stock.
* How was the communication?
Very nice and professionel.
* How easy was it to pay?
Very easy with Paypal.
* How long did it take to ship?
two days!
* Was the quality appropriate for the price, in your opinion?
Yes,very nice quality,this is my third Sseiren Yosd (2 purchased at ThinkPink)and I love them.
* Did the item look like the sales pictures?
Yes,and a little bit more beautiful!
* Were you satisfied with the product?
Yes,very!
* If you weren't satisfied,how did the company solve your problem?
I had no problem.
*Would you order from this company again?
Yes!!!!
*Would you buy this company's products second hand?
Yes!!

Many thanks,dear Marcia,for your fantastic and fast service!

 

* What did you order?
A Glib wig

* When did you order?
02/14/2015

* Did you order directly from the company, or through a distributor or dealer?
From Think Pink's webshop

* How was the communication?
Sparse and late, so not very good

* How easy was it to pay?
Easy, with Paypal

* How long did it take to ship?
12 days. Which doesn't seem long except for the fact that the item was in stock and I live in the Netherlands. In my opinion it should have arrived in 1-2 days.
What happened was that 3 days after my payment, I was informed that my order was not processed correctly. So I ordered again and then it took another 9 days before I received the wig.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* Would you order from this company again?
Yes. Although the webshop lacks in professionalism and they are not very customer oriented, I've had more positive experiences with them in the past. Plus they are located in my country.

* Would you buy this company's products second-hand?
Yes

 

orderd mr super clear and a obitsu head and body....for me ordering is a bit easier because I live in the netherlands...sometimes the shop is not updated on time.and then I order in england with another store ( like dollchateau snail)
but I am happy to have a store where delivery is fast for in store items...also have a lovely wig orderd before thanks

 

* What did you order?
1 x EHA020 Dusty Rose Pink 8mm Glass Eyes
1 x Ultra fine detail brush size 10&0 Da Vinci Nova
1. PW21/025/PL Midback straight Pink wig
1x Eyeputty White block


* When did you order?
Jan 2015 (dont remember the day anymore)

* Did you order directly from the company, or through a distributor or dealer?
Directly from Think Pink (website)

* How was the communication?
I sincerely don't know why I read sometimes that the communication is bad, because I can state that I sent them a lots of emails, and they keep me reply. They looks very busy, so it maybe true that sometimes you need to contact them as soon as possible *for a correction, for an issue, anything , and they maybe reply you the next day so, but I see they really do their best to reply in time *sometimes they are not in the store and have some festival or so, and this can slow the email reply, but in general, they always write back soon* So, I would say the communication is very good, in the cases you are not particularly in rush and want they reply you between 2, 5, 12 or 24 hours!

* How easy was it to pay?
If you already know how to pay online, I would say it's totally easy to pay!

* How long did it take to ship?
As everything were in stock, it could took very few day(s) but as there was 1 wig that they kindly put online on my request, and was in preorder from Japan, I would say that the waiting time was really and totally proper! Very fast indeed. I order on end of January , the 25 February was shipped and I received around the first days of March.

* Was the quality appropriate for the price, in your opinion?
Yes, the prices are always appropriate in my opinion

* Did the items look like the sales pictures?
Yes (I would add that they was even so kind that since I didnt understand well the eyes color, they even took pictures for me to show the difference with 2 type of eye colors, as they understood that I was really indecise! That what I would call absolutely a good communication too! Of course if everyone would ask them to show pics would be a lot of work for them, but sometimes, if they are not particularly busy they really do the best to help you. That's what I really appreciate!

* Were you satisfied with the products?
TOTALLY!

* Would you order from this company again?
Yes, at any time. Actually I wish I could order even more from them, and support them, because, in my opinion is just a benefit that we have a big shopping like TP in Europe!

* Would you buy this company's products second-hand?
Yes, why not? If there's something I like, I would ask info and I know I can trust them, so of course!

 

* What did you order?
Doll Chateau Charles on Girl body K-07

* When did you order?
18th March 2015

* Did you order directly from the company, or through a distributor or dealer?
Directly from Think Pink (website)

* How was the communication?
I enquired before purchasing to check that is was indeed a girl body (in stock doll) Think Pink is closed Monday so I didn't expect a reply immediately as I sent my message (using their web form) at the weekend - They replied on Wednesday morning.

* How easy was it to pay?
easy - I used paypal

* How long did it take to ship?
I bought the doll Wednesday afternoon 18th March, and it shipped from them on Friday 20th. I got a shipping notice on Saturday and received the doll Monday 23rd

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the items look like the sales pictures?
Yes. They had photos of both Charles and the k-07 body on the listing, but I still double-checked anyway.

* Were you satisfied with the products?
Very much!

* Would you order from this company again?
Definitely - they are very professional, provide receipts of purchase, pack everything very carefully and securely, and include free StroopWafel ^_^

* Would you buy this company's products second-hand?
as they are a dealer they don't really have their own products.

 

* What did you order?
Dolls, MSC, Paints/Pastels
* When did you order?
Between end 2013 and now!
* Did you order directly from the company, or through a distributor or dealer?
TP is a dealer right?
* How was the communication?
Sometimes it's really good! Other times my e-mails dont get replyed to or it takes a really long time!
* How easy was it to pay?
Very easy!
* How long did it take to ship?
Sometimes I get my item within 3 days. Other times it takes a bit longer
* Was the quality appropriate for the price, in your opinion?
For some items yes!
* Did the item look like the sales pictures?
It did
* Were you satisfied with the product?
I have always been satisfied with TP products
* If you weren't satisfied, how did the company solve your problem?
I have never experienced this
* Would you order from this company again?
Oyes!
* Would you buy this company's products second-hand?
I would

 

* What did you order?
Doll Chateau Beatrice White Skin (in stock)

* When did you order?
23th April 2015

* Did you order directly from the company, or through a distributor or dealer?
Directly from Think Pink (website)

* How was the communication?
This time I didn't communicate much, it was a sudden purchase, but I have purchased before and communication is awesome.

* How easy was it to pay?
easy - I used paypal

* How long did it take to ship?
It shipped the following day (24th April) and arrived in just one week, today May the 2nd.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the items look like the sales pictures?
It was a blank doll and they included one pic of her in blank in their sales site. That was nice of them. Of course they looked the same.

* Were you satisfied with the products?
Very much!

* Would you order from this company again?
Sure! Dealers in Europe, great customer service and they even include some free gifts with the order. Definitely!

* Would you buy this company's products second-hand?
as they are a dealer they don't really have their own products.

 

* What did you order? Resinsoul msd girl hands
* When did you order? just a week ago
* Did you order directly from the company, or through a distributor or dealer? through ThinkPink!
* How was the communication? Great, my mom and I were able to contact them immidiately by calling them, they gave me advise on temporary fixing the old, broken hand, helped me finding the new one on their site and they updated the status really quick.
* How easy was it to pay? yes
* How long did it take to ship? two days
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? /
* Would you order from this company again? Yes, I ordered from them before and have placed another (pre-) order through them
* Would you buy this company's products second-hand? I don't know, I haven't found a second hand which I like

Thank you so much for helping me with that broken hand and helping me find a new one!

 

* What did you order? Impldoll Idol body

* Did you order directly from the company, or through a distributor or dealer? From Think Pink's webshop

* How was the communication? Good

* How easy was it to pay? Very easy

* How long did it take to ship? I picked up the body at the store, so it wasn't shipped.

* Was the quality appropriate for the price, in your opinion? Yes

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product? Yes, I am very happy with it

* Would you order from this company again? Yes

* Would you buy this company's products second-hand? Yes

 

* What did you order?
Luts Tiny Delf Centaurs
* When did you order?
24/06 and 26/06
* Did you order directly from the company, or through a distributor or dealer?
I ordered them from ThinkPink who had them in stock.
* How was the communication?
Great!
* How easy was it to pay?
Very, I used PayPal.
* How long did it take to ship?
Both dolls were shipped within 2 business days, and they arrived a day later.
* Was the quality appropriate for the price, in your opinion?
Yes, these are limited dolls, and I see people already asking more on the secondhand market, and these are brand new!
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Absolutely.
* Would you buy this company's products second-hand?
n/a

 

What did you order?
I ordered serveral things things, MSC.
Among it,Dollzone Mika pink skin no face-up

When did you order?
6 Juli 2015

Did you order directly from the company, or through a distributor or dealer?
Directly from Thinkpink!

How was the communication?
Good, friendly and quick with answering. I had a question and they responded quickly.

How easy was it to pay?
Yes easy there a different options to pay. I choose the payment through bank transfer.

How long did it take to ship?
No not for me, I ordered online on Sunday and payed and I got the package at Wednesday

Was the quality appropriate for the price, in your opinion?
Yes

Did the item look like the sales pictures?
Yes

Were you satisfied with the product?
Yes

If you weren't satisfied, how did the company solve your problem?
n/a

Would you order from this company again?
Yes absoluty

Would you buy this company's products second-hand?
probably never thought about it

 

* What did you order?
A can of MSC (and a cute keychain!)

* When did you order?
I placed my order June 28th

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company. In-stock item.

* How was the communication?
Other than being informed when the items shipped... it is not really applicable.

* How easy was it to pay?
Super easy by Paypal

* How long did it take to ship?
Items shipped out on June 30th, as according to their shipping schedule!
Arrived July 7th

* Was the quality appropriate for the price, in your opinion?
Well, I think this has to do with the exchange rate... It is a bit expensive for me to purchase from them overall. But items arrived in great condition.

* Did the item look like the sales pictures?
Yes, they did

* Were you satisfied with the product?
I am. They served their purpose

* Would you order from this company again?
I would

* Would you buy this company's products second-hand?
I am sure I would

 

* What did you order?
A bunch of off-topic Obitsus and some eyes.

* When did you order?
Aug 07 2015

* Did you order directly from the company, or through a distributor or dealer?
n/a

* How was the communication?
Perfect!

* How easy was it to pay?
Paypal speaks for itself

* How long did it take to ship?
Just shy of a month, and these were mostly pre-order items. They must have sent them out the second they came in!

* Was the quality appropriate for the price, in your opinion?
Yes. Shipping seemed a bit expensive, but international rates can be awful so it's not their fault. (If there is a Dolliverse convention next year, I'll probably arrange to pick up my next order at their booth.)

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Definitely. I messed up and ordered half-dome eyes instead of ones with stems, but that was my own fault

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Absolutely! They are wonderful to work with and very helpful. (And I got a stroopwafel with my order. How awesome is that? )

* Would you buy this company's products second-hand?
n/a

 

* What did you order?
A Dollzone doll and various accessories

* When did you order?
June 2015

* Did you order directly from the company, or through a distributor or dealer?
n/a

* How was the communication?
Great!

* How easy was it to pay?
Paypal

* How long did it take to ship?
Pretty quick, considering the doll was a pre order and needed to replace damaged parts.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very much

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes! (I'm already planning my next order )

* Would you buy this company's products second-hand?
n/a

 

* What did you order?
- Dollzone Big Dipper

* When did you order?
- 3 months ago, with a layaway

* Did you order directly from the company, or through a distributor or dealer?
- Directly from them, doll was in stock so grabbed it quickly

* How was the communication?
- Communication was kind and fast, didn't need to wait too long with responses

* How easy was it to pay?
- Really easy, I used PayPal

* How long did it take to ship?
- About a week, mostly because of our post offices had their own problems

* Was the quality appropriate for the price, in your opinion?
- Yes

* Did the item look like the sales pictures?
- Yes, even though I think the doll looks much better in my hands than in the photos ;D

* Were you satisfied with the product?
- Yes

* If you weren't satisfied, how did the company solve your problem?
- N/A

* Would you order from this company again?
- Oh yes, this was my second time I bought doll from them. I've also bought some other stuffs and I've always been really pleased with their prices and shippings.

* Would you buy this company's products second-hand?
- Why not? :>

 

* What did you order?
2 silicone wig caps, 2 meter of elastic and an s-hook
* When did you order?
December 2015
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Communication was fast and friendly
* How easy was it to pay?
Easy, as I live in the same country I could pay by bank.
* How long did it take to ship?
Only a day or so.
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
I was satisfied with the product, but there were some issues with the shipping, due to the busy mail in December (Not Think Pinks fault!)
* If you weren't satisfied, how did the company solve your problem?
In the first order only the silicone wig caps arrived due to the envelope being open after it had clearly been closed. (probably because of the busy mail in December) But after we asked Think Pink what do do about the missing pieces they promptly send us what was missing and it arrived safely at our house within days! Very great service!
* Would you order from this company again?
Definitely!
* Would you buy this company's products second-hand?
Yes

 

* What did you order? Mr Superclear
* When did you order? dec 23rd
* Did you order directly from the company, or through a distributor or dealer?Yes
* How was the communication?Great
* How easy was it to pay? very easy
* How long did it take to ship? amazingly 7 days during Christmas!
* Was the quality appropriate for the price, in your opinion?Yes
* Did the item look like the sales pictures?Yes
* Were you satisfied with the product?Yes
* Would you order from this company again? Yes

 

I am very pleased with this company. I ordered a doll and some extra stuff that I wanted to pick up at their location once it arived.

It says the following on their website:
All orders that have been collected will be placed when the minimum order amount has been reached, with a minimum of dolls. If the minimum is not made, the order will be transferred to the next month. We will contact you about the expected delivery time if this happens.

All orders that have been collected will be placed on the 25th of every month, with a minimum of 6 dolls." (source)

This turned out to be a problem, but they solved it very well!


* What did you order?
- ResinSoul Mei on Rongs body with Yao's hands and an extra pair of high heeled feet in normal resin, without faceup.
- Facemask MSD 1/4
- three meters of elastic
- Eyeputty Witte Strips
* When did you order?
November the 22th 2015
* Did you order directly from the company, or through a distributor or dealer?
This is a Dealer, so yes: directly from this dealer.
* How was the communication?
Very good! They sometimes reply the next day, sometimes they take a couple.
I was born in bred in the Netherlands so I personally have no problems with almost the whole website being Dutch, but I wouldn't mind if they would just translate everything to English. The whole country speaks eEglish, but very few people outside the Netherlands speak Dutch. If it's the biggest BJD shop of Europe, why not switch to English?
* How easy was it to pay?
with paypal: very easy.
* How long did it take to ship?
I was very unpatient. When they told me they probably wouldn't reach the mimimum December the 25th, I figured that they also wouldn't reach it in January, since the holiday season is so expensive. I just didn't want to wait a few months for them just to order my doll, so I asked them if I could cancel the doll and just send the other things to me. They did without any problem the next day.
(I ordered directly from RS and just risk problems with customs)
* Was the quality appropriate for the price, in your opinion?
perfectly.
* Did the item look like the sales pictures?
jep!
* Were you satisfied with the product?
The facemask seems a bit scratched and dusty, but nothing too major.
* If you weren't satisfied, how did the company solve your problem?
they did! without any hesitation!
* Would you order from this company again?
Definitely, I this is the second time I order from them.
* Would you buy this company's products second-hand?
N/A