Tan DoT are not worth their price

From reading the replies of the other tanned doll owners, I'm getting the impression that they didn't have to pay extra for the makeup. Unless, like dechanique said, it was a custom faceup? I didn't get that impression from the original post though. If that is the case, and a faceup was supposed to be included in the price, then your friend definitely needs a refund.

And to the best of my knowledge, the one-off clothed tanned DOTs never went on sale.

Edited because I'm dropping words like a maniac.

 

Yeah-- you shouldn't have paid at all for the makeup on any fullset DOT or limited tan DOT at all. It was already included as stated on the site:
Make-up : Make-up ( slight variation as it is hand-made, and it's done by DOD make-up artist.)

I also had questioned for a custom make-up and this is what they said:

Dear customer.

Your new address is forwarded to our shipping dept.
Please understand it will have all same make-up as picture shown.

Thanks
DOD

http://www.ecinter.net/frontstore/I...5&mart_id=hoo933&level=&mother_catalog_num=85

and of course-- it is not as it is shown in the picture and neither is it the DOD Artist...
Also, Fullest Black Shall was never released due to a rumor that the clothes were going to be worth more than the doll.. There were only 7 available to the international orders...

 

Dear gods but that is true.... I can sew, but can't seem to do a faceup to save my life. -_- Anywho, back on topic. I agree that a refund should be given for the price of the makeup. I'm not so great with faceups and I think I could have done better than that. Believe me that is saying something. In general, I was satisfied with the quality of my DOC Si when I got him. He posed very well, he was sanded with no seams, and his makeup was beautiful - though one of the eyelashes bothered me and the putty in his head really grossed me out to touch. The 10 week waiting period is normal for DOD. Better communication is definitely needed as they shouldn't just brush off the shoddy makeup job. DOD as a company I like - but in this instance I understand the upset. (Trying to be diplomatic.) I'm sure we can all nitpick almost anything about any doll if we try hard enough.... but it is much easier to do with this one. ops:

 

It seems to me, after reading all the replies, that there seem to be two sets of mistakes here.

DOD Mistakes:
1) Not noting the headcap gap issue. Unlike the seams, you can't see it in pictures and it's not common knowledge to those involved in the doll hobby. Or at least it wasn't until now.
2) The make-up does not match the make-up advertised. This is an issue deserving of a partial refund, IMHO.
3) This one is a bit uncertain, to me -- Not including a box receipt. Of course, if the package was marked as a gift -- which it seems that it was -- then the inclusion of such a receipt would have given away that it was in fact purchased goods, and that may be why it was left out. One can't have it both ways. Either you try to escape all fees with it being a gift, or you include a receipt and take your hit. Which did the buyer want?

Buyer Mistakes:
1) Not noticing that the original pages for Shall said that seams would not be sanded, nor doing enough research to come across this fairly well-known fact about most (not all) tan dolls. English may not be her first language, but as another poster has said, surely if she has been involved in BJDs for so many years, she knows where to find accurate information.
2) Regarding discolorations from the production process as avoidable "flaws."
3) Writing a rather agressive email to DOD, and then being surprised when the response was less than fawning. The concept that the customer is always right and that a business has the obligation to be polite NO MATTER WHAT is not an Asian concept at all. I think the DOD response, while not gushing and apologetic, was appropriate and far less inflammatory than the one sent by the buyer. Had a straightforward request in neutral terms -- "I would like to request a partial refund due to the fact that the face-up does not appear as advertised, and there is a headcap gap that was not warned about in advance" -- been sent, I think DOD would have complied. Instead, they received a vague and a bit histronic "complaint" with no direct indication of what they were expected to do to "fix" the problems.

I am not trying to come down hard on the buyer, by any means. But most of the responses in this thread seem to assume it's either ENTIRELY the fault of DOD, or ENTIRELY the fault of the buyer, and life is never so black and white.

 

I have to say, although I'm not taking sides, I hate it when a customer thinks they can bad mouth and insult someone and expects the seller/business to be poliet about it.

Though this is a different situation, if anyone at my place of work was to call me names I do not wish to mention, I would have every right to argue back and tell them not to come back, because we don't need customers, who are impatient over some DVDs x_x;

Sorry, that's OT, but as Lizzard said, it's partially both the parties fault. I'm not saying you bad mouthed DOD Kirane! Don't worry, just stating that alot of people here think that even if you said someone a nasty email if they're a business they have to sugar coat everything...

 

on the bright side, you now know what to sell her on ebay for...that was kind. lol!

im sorry to hear about your doll, its a shame.

 

Having worked in the complaints department of a trully abismal broadband company (I won't name names, but they have a website dedicated to their flaws) I agree. You can't badmouth a compnay and expect to be treated nicely in return.

However, I do not think the original poster of this thread was rude. She sent an e-mail expressing her concerns, and yes, she was upset. But any normal person readin that letter would understand that she is dissapointed and upset, and know not to take it personally. I also think the response was unhelpful and did not offer any kind of solution- it didn't even ask what the customer would deam a suitabel resolution- something that is quite common when people make complaints.
Overall, in this one particular case, I do not feel that DoT are dong their best to resolve the situation, and I think that *in this one particular case* the concerns of the original poster are well founded.

 

I agree-- there are faults between both parties.
On the other hand, I think the Black Shall was sold because the skin was much lighter than expected. Which I expected to be darker as well. But nevertheless-- I'm satisfied--- I didn't want it really want it chocolate brown like the Tan Els...

 

Definitely are faults from both parties, but I think the most important thing is we're expecting DoD to use our "customer is always right" policy. It's a cultural thing and we shouldn't expect them to follow the rules of our culture. I'd really hate to see something like this hurt DoD's U.S. relations and image because one day, it might go too far... look at the parting line situation and how the free sanding ended.

 

Wow... I wouldn't have believed that when Kirane posted this thread there would be so many answers (I read the whole 4 pages I missed)
So as Lizzard said, yes, there might be faults on each sides.
The only thing that annoy me a bit on this thread is to say that it's Dora's own fault if she wasn't able to read that the tanned dolls of DoD wasn't sandable. You see, on Luts, which were released after the Tanned DoT, it's written in red on the description and even though the Tanned El et Tanned Lishe are OOS it's still written. So why, if there was a notice on DoD about the sanding problem, has it been removed ? I find it a bit unlogical and confusing. I admit that Dora should have made more searches about the tanned dolls, but as I said (it might be the third time now) how could you have made an inquiry about tanned dolls knowing that the tanned DoT like the tanned Lishe and El were OOS after 20 seconds ?
In that case she could have made an inquiry AFTER the pucharse. But how could have she imagine that her tanned DoT would have those marks ? You see, Tanned El and Tanned Hound don't seem to have this problems, maybe if someone on our french forum about BJDs had opened a thread about the tan problems maybe Dora (who doesn't speak english) would have tried to know more about the tanned dolls and ask a friend to make an inquiry about them. But there weren't such thread about the tanned dolls on our french BJD forum.... Maybe then you have to blame the whole french community not to have pointed out that fact ? But that's not the point I guess.
Another thing that Lizzard pointed out was "Regarding discolorations from the production process as avoidable "flaws." As I pointed out above, Tanned Delf, Tanned Narin dolls or Tanned Hound don't seem to have the same problems.... I saw a tanned El in real last week he is just perfectly done with no discolorations problems. Maybe opening a new thread to compare all the tanned dolls which had been released by different companies might be a good idea and a good thing for all the potential tanned dolls buyers.
I agree with Lizzard that the mail Kirane sent might have been a bit too aggressive but it's hard to stay quiet and polite when you're upset. I can understand that a such mail might have not received the best welcome at DoD and that she shouldn't have had pointed out the custom fees which were a bit off topic. The customer is not always right, that's true but if the complain is fair, they have to make something about it. I mean, when you buy something which isn't like the description you had of it don't you think you have the right to complain ? Maybe her email was a bit awkward and DoD felt agressed by it, but once again she was in her rights to complain about what she felt being a kind of "rip off" above all for the makeup.

Once again, Kirane opened this thread to warn potential tanned DoT dolls might have those problems or be disappointed. Maybe she hasn't done that in the most diplomatic way (neither of us are really good at that ;p ) she hasn't opened this thread to flame DoD's work on the other dolls. As she said, DoD made a great job on her Twingkey and on many other bjds. Dod is a great doll companie, the DoT and DoC are amazingly well done, that's not the point. The only thing is that maybe DoD wasn't ready to sell Tanned Dolls, maybe they were too hasty to release them without being perfectly sure about their technique. I don't know. Anyway.... I forgot the rest of my answer ^^;

.... oh ... yes, I don't know why she had to pay extra for the makeup, all I can say was that she hadn't asked for a custom makeup, she just wanted the default makeup.



PS: if anybody has a solution to sand the parting lines and recolor the resin, we would be glad to read it. Thanks ^^ (and I hope having been clear enough, my english isn't that perfect and my thoughts might be confusing ^^; )

 

I just thought I'd clear up something. I noticed that someone said that the Tanned Delfs and Tanned Hounds don't have the same issues. I can't speak for the Tanned Delfs as I've never seen one, but I do have a Tanned Hound. The marks that Shall has on her side where the molds broke are also on my Hound...his heels are also discolored as are his shoulders. On Hound these are smoother than they are on my Shall, but I think that is because Tensiya did sand those areas after the fact. Beyond that, I also noticed that my Shall has a much more consistent color through the rest of her resin. There are a couple of small marks on my hound where the resin is much darker than the rest of him.
I'm not trying to defend anyone here. More I'm just saying the high number of tan dolls released is such a new thing that the companies and the consumres all are a little unfamiliar with how they differ from the normal dolls. Even though they aren't necissarily as "perfect" in some ways as the rest of my dolls, I adore my tans.

 

With my Volks Sunlight dolls, I had read that it was best to have Volks sand them, as they had a spray that would even out the color again somewhat when the sanding was done.

(And while I don't have pictures handy of their seams, they're nearly perfect.)

I think part of DOD's difficulty is that this was a new product for them - and perhaps not as successful an experiment as they liked.

But they have a point - flawed or not, these dolls were instantly valuable for their rarity (and for the artist's name).

I think it's important, especially for people who've discovered ABJD through their fashion doll fandom, to realize there are differences between fashion dolls (finished and perfect in every way) and ABJD (an ongoing hobby) and that their expectations of getting a perfect artist doll for the price are going to largely be unmet. ^^;

I don't mean that as a criticism or from snobbery - it's just the case. More established companies, like Volks, have had a little time to work some of these disappointments out and to come up with solutions. (And again, that's not snobbery, it's just fact.) Smaller shops, like DOD, are still struggling with some of these issues.

I'm sorry for your disappointment, but glad you like the doll. ^_^ I hope you can have her face customized to where you love most everything about her!

 

Just so you know, I agree with you whole-heartedly! I was just making my comment to other people who are saying "So what if someone is rude, you should be nice no matter what".

And I think your email was appropriate, although mentioning what you would like doing (refund, credits) would be nice! ^_^

I've never been a fan of tanned dolls, I guess I'm lucky, the only limited DOT I want is full set Shall.

Though I do like tan Naraes o_o

 

Have you e-mailed them about the refund already? ^^
Please, do this, so I think the problem will be solved.
I understand your friend disapointment.
*hugs* I hope that, even with the flaws, her doll will be able to make her really happy ^^

 

True in Western business practices, but not in most Asian businesses I have interacted with over the last 15 years.

I would like to point out again that the buyer's email did not indicate that a "fix" was being requested. The letter does not ask for a refund or a return, and it starts out by simply stating, "I want to tell you what I think of the DOT LE Black Shall."

To me, that sounds like simple feedback, not a request for arbitration. In other words, it just sounds like, "I didn't like this, here's why, I won't buy from you again, and you may want to consider changing these things in the future." Nowhere does it indicate that the buyer is expecting anything from DOD other than perhaps an explination -- which DOD then provided. It may not have been what the buyer wanted to hear, but it WAS what they asked for.

As I understand it, neither side speaks English as a native language. That makes it very hard to communicate properly. Perhaps the buyer didn't intend to come off quite so agressive -- and perhaps DOD didn't mean to sound dismissive. Tone is hard to judge sometimes. But one thing is clear -- when the potential for confusion is present, one must be VERY CLEAR about what one wants in order to get an appropraite response. And in this case, I don't think the buyer was terribly clear. (I can understand why not, but there it is.)

I feel awful saying that, because it sounds like I have negative feelings toward the buyer in this case, but really and truly, I don't. I know how horrible it must feel to be disappointed in something you looked forward to so much.

 

I don't own a DOT or any DOD doll, but it was my impression based on the various BJD news sources I read that information about the tan releases was made available a few weeks in advance of the release. When I (and others) suggested that she might have wanted to research, I think it was intended to mean research before the dolls came into stock. Others have noted that while Luts tans don't appear to have the problems, most others do, and that was known well in advance of these dolls' sale. (The Luts tans weren't even released at the time the tan DOTs were, anyway, so that's a moot point.)

Just trying to clarify.

 

Kiane, did you actually pay an extra fee for the face up? When I ordered Dea's tan Camine, there wasn't even an option on the page for paying for a face up, so I'm not sure how this was possible.

If you paid for it, regardless of quality, you should ask for a refund because it ws to be included in the cost.

As for the bad face up... send them an email with comparison pic's of Treelores old Tan Shall (hopefully her new owner wont mind). Tell them the quality is obviously different and request to send the head back for a new faceup for free. That should solve things as they generally seem receptive. (Their email wasn't rude, from my American understanding of English.)

 

I understand this all too well. DoD customer service, in my opinion, is as good as mud. I have many friends who are getting into BJDs and love Mi. My standard phrase is "Yes, DoD makes beautiful dolls but they are complete jerks." (In your case, however, the product wasn't even beautiful.) DoD gave me three weeks straight of headaches. They threatened to cancel my order, demanded things of me without so much as telling me everything was OK with my order and then it would take two or three e-mails being sent with the same question before they would respond. For me, dealing with DoD made me feel like they were doing me this HUGE favor by letting me give them my hard earned money. I still think their dolls are beautiful but would buy them second hand only. So, I am not really suprised at their response to you. I am suprised, however, by the quality of the product they sent you. Like others have said - it is inexcusable, end of story.

 

You know, it's interesting to see how DoD's customer service has changed since I ordered from them...(what, two years ago?) I asked many questions before ordering my Mir (my first BJD,) and they answered even the silly questions within one day of my emailing them. When she shipped, they did accidentally send the wrong pair of shoes with my order, and I emailed them politely and offered to pay the shipping, and then they mailed me a free wig and the pair of shoes I'd ordered along with a handwritten apology on a stunning little postcard. I said all over the web that they had fabulous customer service because when I ordered from them, they did.

I think some of this is just DoD's growing pains. It's difficult to become as popular as they have overnight. They seem to be trying very hard to meet the demand for their dolls without going out of stock a billion times for a month or two at a time. I'm not saying that excuses mistakes, but it does help explain them. As Janne has said, some of the other companies had more time to straighten out the kinks in their manufacturing and customer service processes.

I do hope, though, that this matter gets settled to the satisfaction of both parties. As others have said, I'd hate to see DoD's reputation ruined because in most cases they really do make a beautiful product.

 

I'm suprised to see this too.
I've never seen DOD being rude before, and it REALLY suprises me 'cause when I ordered Chocolate, around a year and a half ago, they were absolutly sweet.
After that I became a friend of the person who answers the e-mails, and neve recived one rude e-mail. EVER.
Everytime he answer my e-mails he is extremally sweet, he even asks how my kids are going, ask when I'm going to post pictures at cyworld or comment about a picture I posted there. Really, no kidding, I can copy paste an e-mail I recived last week where he was even sweet about my vacations ending!!!! O.o'
So, to me, that's really suprising and makes me sad.... 'cause customers are losing with that and 'cause DOD is losing with that too.
I'm impressed to hear so many people saying that they were rude in their e-mails. Really am.

I don't feel very happy sharing this e-mail, it is kinda personal. But, well, this is the DOD I'm used to. O.o'

Kisses

Cacau

 

Okay, what i would like to ask is why your friend's payment for makeup wasn't refunded. The doll cost $680 INCLUDING default makeup, i have Tan Shall and Tan Carmine and both came with a faceup for that price, i don't understand why she paid extra for makeup, i guess its a language thing as it clearly stated the faceup was included but it should have been refunded. This is copied from their item description:

Wig : as shown on picture ( slight variation as it is hand-made)

Make-up : Make-up ( slight variation as it is hand-made, and it's done by DOD make-up artist.)

This doesn't include the outfit on picture but only underwear (slip).

We do not sell the outfits separately.

Fully jointed and carefully sent.


I also already knew the parting lines couldn't be sanded as i have been trying to get hold of a tanned doll for a while and read up on them and the promo pictures showed them clearly, i also understand the dolls manufacturing process and why there are white areas where the dolls has been removed from the machinery as i studied this too, i guess everyone isn't as obsessive as me but its easy to find out potential issues before you receive or even order a doll.

The lips on both my dolls are great so that's a real shame for your friend, I'm thrilled to bits with my Tannned DOT and was especially happy with their eyes as i know some people weren't happy with the fullset acrylic ones.

The other issue over customs duty really shouldn't be raised with an overseas company- i get charged roughly $700 a year from UK customs, nobody makes me buy dolls and its my own country charging me, nothing to do with the seller, i don't like it of course but its tough luck on me.

I hope it doesn't spoil your friends enjoyment of her doll, sounds like she got the "short straw".

Best Wishes,
Fiona

 

As the owner of several tan dolls from different companies, I didn't expect the seams to look good on my dolls. Granted, none of them have gating marks on their wrists and ankles like the DOT tans do! Angelregion's tan dolls have pretty nice seams, not too bad at all. Leekeworld tans, a very dark tan I might add, do have visible seams, they don't detract from the doll though. My Volks sunlight boy looks the best, I had Volks sand and recolor his seams - they are nearly perfect. The color on my sunlight boy does come off, that's a fact that's been known for a while. Without being coated, he would be more likely to scratch around his shoulders, knees, and rub on his ankles.

Tan is new for DOD and while that doesn't excuse the workmanship, it does it explain it. If the ankles and wrists are where they typically put the gates during casting, they should have modified their molds to better hide those marks on the tans. Probably was not done to save time and money, would be my guess.

Now... the faceup should be fixable. It does look a bit rushed, doesn't it? I've asked Luts about changing the faceup on their tan dolls. As long as you use the right materials, you can remove it without damaging the color. The faceup artist will just have to be careful!

I personally would love a tan doll with or without its flaws, Shall is a beautiful girl and there's alot of people who would agree. I hope that the faceup can be made to look better, according to your friend's tastes! :3

 

You know, I keep staring at those lips. I *really* like them. They're very stylized, but they're kind of neat.

Still, as I said, I hope they can come up with something that will make your friend happy!

 

That face up is certainly not acceptable, especially for a limited edition. I can't believe they sent her out looking like that.

As far as the 'caveat emptor' style comments above. I think people that post here a lot take it for granted that they already know the pros and cons of these dolls in general, as well as more specific quirks.

If someone is fairly new to collecting, it is actually quite difficult to find pertinent information about particular dolls they may be interested in buying. Why, if you didn't know these dolls, would you assume they might have things like parting lines and patchiness that you need to watch out for; especially for the price? When I buy something I'm not familiar with maybe I'll look at consumer reviews, they may be good or they may be bad. What do you see when you perform a search on this site? Lots of people talking about how they love their dolls! Nothing wrong with that.

This is a great forum, with lots of information, but because it is a forum the information is not very well organised. This is not a criticism, it's not the function of ANY forum to have a solid information base (those 'stickys' start to mount up!), it's more fluid (which has it's own pluses in that it's always up to date).

As far as I'm aware, there is no website giving a coherant breakdown of pro and cons of different dolls. Some people have tried to start databases, but they don't seem to be very popular.

What I'm saying is, I think the buyer's fault is minimal at the most. And it's not so easy getting a lovely new faceup to replace one that should've been pretty damn good in the first place. You'll have to pay out more money and send your doll's head to someone you probably don't know very well. This is not something a buyer of any experience should have to pre-empt; this is not merely a case of the doll not being quite as expected in terms of how a custom faceup was interpreted. It's just not the same quality as the majority of other companies' work.

Edit: I just thought I'd add, if that faceup is not representative of the artist's usual work, I'd feel pretty sorry for her, too!

 

Ok, as a reference of my name came up a few times here is my feeling on this.
I was shocked at the square mold parts on the body and the seams where more defined than I am used to. After I saw the square lighter marks I was reminded of my unoa boy kit which arrived with big chunks of resin on the back of the heels which when removed and if tan would have left the same kind of square marks.

I did sell my girl due to her color and general mood being different, I wanted her to be a dark ancient skinned warrior girl like the promo pics, but she was more of an elegant modern feeling. The faceup however exceeded my expectations which is hard to do as I hold a high standard for dolls I think. Here is a picture of the beautiful faceup I got which looks just like her promo pictures! your makeup is nothing like the promo. My girls head cap is the same color as the body no issues there like yours. I didn't see any holes on my girl as you did on the resin. I did my best to show the square mold marks as I wanted the buyer to know they were there. She does grow on you and I almost changed my mind about selling her as I won't get a chance to have her again, her makeup is more beautiful in person. Her body resin was a beautiful even tone though.

I think they should have worked hard to not have the square mold marks before selling the tan dolls or at least reducing the size. Of course I can't see them putting a picture up as an example but I do think buyers deserve the right to know exactly what they will get when they pay out money and I don't think a line of text covers it.

 

I think that a lot of the problem with the reply is what Lizzard said -- there was no suggestion of what could be done to fix the problem, so DOD offered an explanation, not an apology.

I've always found them to be EXTREMELY polite in my dealings with them, and they've also been very sweet when I've sent pictures of my DOD pair during correspondence -- I really do think that this was a case of poor communication on both parts in terms of the e-mails.

Hopefully Dora will be able to send the head back for a new face-up, or get a partial refund for the face-up cost so that she can get it redone by another artist. I think that's the ideal resolution desired, right?

-- A

 

Your tanned Shall face-up is beautifull, so I don't understand why Dorachan Shall didn't got the same (for the lips).

Treelore can I take your pic for re-done Dorachan Tanned Shall lips? I won't post it in any website or forum.

I just want to re-done the lips like DoD must had do it

 

of course feel free to take the picture. They did the eyebrows on her doll darker too. The lips have a shimmer of bronze to them really nice in person! and she has nice blush.

I had this happen with a DOD I bought and I was shocked when he arrived he was meant to have gray and pink tones like the promo and i even checked via email with them. When he arrived he was a GOTH!

 

Thanks you TreeLore ^^

I have 2 DOD (3 soon) but I can't talk about their make-up 'cause all of mine came blank ^^;

Dorachan also said that the lips have a shimmer of bronze, but the brown lines cover it all

I'll try to keep this shimmer of bronze and re-done the lines to make the lips more natural

 

Kirane, I know you aren't able to read something XD

See you tomorrow

*kisses for teh "N'yder" *

 

Myobi sweetie. Definitely ask if you can send it back to DOD for a new face. Send a copy of Treelore's picture as well as your own and detail your sadness for not getting what you paid for. They may be more receptive then you think!

Good luck!

 

Kirane >>> Tsuki is nothing >_< And don't talk about him when Hauru is here, he'll be mad ^^;

Amethystduckie >>> I don't know if she really want to send her head back to DOD. It'll cost her more, but it's her choice so we'll see what she'll do

 

Katie_Raven- i'm still very new to collecting, i don't expect people new to the hobby to know everything but when i'm spending a lot of money i read everything on DoA and am in several yahoo groups so ask questions there too, i guess because i spend a lot of time here i'm used to navagating but i've always been able to find the answers here, i'm not trying to say "buyer beware" at all, just explain i read obsessively first LOL
Also some of the artists have a two year waiting list and their faceups are a lot more highly value than the default makeup so although its annoying the doll could be worth more in the long run :smile: and as i said my dolls make up is perfect like Treelore's, this seems to be a "dud" (don't mean the whole doll just the lips)

Kirane said: (didn't read everything yet... but I asked my friend and my mistake, the make-up was included in the price... sorry for that)
Well thats something at least, i was getting all defensive for you about that LOL
Fiona

 

Here you are save this picture and send it to them.

Yes I would probly not send her back unless they can tell you the faceup will be done like mine. If they say oh it won't be the same artist or won't look the same of course don't send the head!! you would have to send EMS and that does add up. I think about 20.00 there and 20.00 back but just guessing.

 

Uh, wow...

(I'll preface this by just saying this was my personal reaction to this post; absolutely nothing against Dora, kirane, Nylh or anyone )

I guess it comes down to expectations... When I ordered my Shall, I knew about the seams, and I already didn't like the default makeup ;P When she came, I was greeted with THIS lovely set of licorice-lips:

http://mistress.mistrust.com/art/still/mara-intro08.jpg

But since I planned on getting her a new faceup anyway, I wasn't too put off.. Actually, I think the tones are similar to the pictured default, but the lip lines are obviously overdone... X_x; I found the gate marks more alarming, but I accept these as part of the casting process... not to say that the process couldn't use some improvement!

There were some things about my Shall that disappointed me, clearly, but I'm happy with her (and will be moreso after a repaint...), and I think saying the tans aren't worth the price is a bit strong... Or maybe misdirected. ^^; The creation process is costly, as was mentioned above, but DoD could volunteer more information on the dolls' pages, certainly. And these faceups may not be worth whatever part of the price was paid for them... but the dolls, in and of themselves, as chunks of tan resin, are worth the *price*, I think... There's just an issue in the presentation of information (and perhaps customer service).

/end opinion ^^;

 

It seems that the owner has already 'solved' the face-up problem and it's going to be redone (which I'm glad to hear); but I think she still has to email DOD and politely ask for a refund of her money. Credits, or whatever.

I really think a polite email to DOD will do, after all they were probably as stressed as the owner was, with all that work and whatnot. It's ok, DOD made a mistake, but they should provide a solution for that face-up. (even if it is only a refund, or whatever).

We all make mistakes, but we also must have the responsibility to accept the consecuences and provide solutions for them.

That's my humble opinion.

 

I have also had a relative deal with this and they weren’t even tanned dolls. She ordered Too Bee-A at the beginning of October and didn’t receive them until the end of December. Before ordering she emailed them questions about the dolls one of them main ones was asking would they come sanded and they replied to her that they would come sanded. She waited patiently and never once sent them rude emails however when she got the dolls they were very flawed. The dolls are missed cast here’s a link to her thread about it:
http://www.denofangels.com/forums/showthread.php?t=38911
She emailed them asking if she could send the dolls back and they basically replied back to her that they were too busy. They were not sanded either which they told her they would be. She isn’t really a fan of DOD now and I can understand why. No one is trying to bash DOD but the proof is in the quality of dolls they sent out. She’s walking around with dolls whose head caps won’t even stay on. She has rubber bands holding them on. I personally after watching my relative deal with this type of situation will never order from DOD. I feel bad for the girl who purchased the tan doll and hope that she can get a refund.

 

If you didn't like the default it's ok, but this owner EXPECTED it, because it was advertised that way. And the picture you provided, in MY opinion it's not even NEAR the default face up. The lower eyelashes and the lips don't have the quality that they're supposed to have, as TreeLore (and another member whose name I can't remember right now) has showed in her picture.

It's not about if she had excessive expectations, it's about DOD advertising something and selling something completely different.

Maybe you would've wiped it anyway, but she wanted that face up, and got something far from it.

I'm not trying to be aggressive here ops: It's just my opinion about your opinion ^^;;;; I'm sorry if I sounded rude or anything ops:

 

Not at all, s'cool. Like I said in my first post, though, it *is* a matter of expectations... not that this owner had too high expectations, but that they expected exactly what was in the picture. *This is not a wrong expectation!* It is, however, different than my expectation, as I've been trained by my previous doll-buying experiences to not expect things (especially faceups.. ops: ) to not be just like the pictures. Sometimes they are, but sometimes they're definitely not, and this was one of those times ^^;

I definitely understand her frustration at not getting what she wanted, and I totally agree it's not a good faceup (although some here disagree)... I'm just not sure to what extent one can blame DoD for it, especially since they say on the doll's page that "makeup can be different because it's done by hand" or some such. ^^; Maybe it's a bit of a stretch to get a faceup THAT different... but the warning is there. ^^; :shrug: They covered themselves, at least on that front. ops:

(again, no offense or rudeness meant to anyone)

 

I'm lazy so I havn't read the whole post just the first and last page and all I have to say is I love my tan Lahoo he is exactly like I expected him to be and his makeup looks like the pictures to me.I didnt expect him to be perfect ,nothing is ever as perfect in person as in a promo pic.but I dont go over any of my dolls with a microscope looking for faults either.He looks great ,fits all the clothes and wigs I wanted him to wear and stands beautifullyand thats all I wanted,apart from lovely tanned skin .which he has

I'm sorry if your unhappy with yours .but to me it is totally worth what I paid

Gale
.

 

That's true. But as you said, they 'stretched' too much that warning ^^; I guess they just were overworked and made a mistake (which, fortunately, can be fixed). I just think they should make a refund for people who were not satisfied by this mistake. I'm not blaming DOD or anything, I love their dolls, and they have more pros than cons, as many members have stated. But that doesn't make them uncapable of having errors. It's just cause and consecuence here. They made a mistake, so they should be able to accept the consecuences of it.

Eventhough the owner was certainly upset when she contacted DOD, they were also stressed out, so they both lost something. My personal opinion in the matter of DOD's response is that, eventhough the owner didn't precisely asked for a refund/solution, they should've thought about what has made this costumer talk like this and try to provide a solution. But as I said, both parts were stressed out, so the outcome was not good at all.

As I already said in a post above, I think the owner should email DOD and ask politely for a refund, and DOD should give her either a refund or credits, or whatever.

Again, I'm not trying to offend anyone here ops: It's just my opinion ^^;

 

Well, as just about everything that's been said on this topic is beginning to be repeated, I'm curious as to any further replies from the company itself (assuming she chooses to email) and the direction they take in terms of a refund or credit or whatnot. ^^ I'll be sorely disappointed with the company if they do nothing in this case, but I'm willing to wait to see how they act to right their wrong with the faceup.

 

So am I to understand that NO company will accept a refund on a doll regardless of the flaws or workmanship?
I've read about the other company and how bad the resin quality is and it doesn't sound like they refund either.
So, whatever you get, you're stuck with?
Now that would make me angry.

 

I doubt very much if DOD gives refunds. When I got my DOD msd sized one I emailed them and said the goth makeup was nothing like the pinks and grays and the soft look on the promo and that I was really disappoint. I got a similar dismissive reply with no suggestion of help in any form.

 

I've got to just say that i believe the only issue here is the make up.

tax: not their fault
parting lines: to be expected
tanning rubs: to be expected (i haven't been into dolls that long and i'm aware of both these things)
10 week wait: ..to be expected
no response to emails: annoying but can be attributed to email fault. they do have that msg on their website.

make up i think is horrible while i don't think a refund for the doll is justified, the refund on make up if paid for is.

I've never had a problem with DOD customer service. Once had a problem with a part of pants which were missing a chain and after contacting them and having problems with emails not arriving. they sent me a replacement with extra cord and two sets of eyelashes.
but this person seems to have better english and might handle things differently.

 

I totally feel for the owner... dashed expectations are NO fun!!!
I say sell the doll on ebay or here on DOA, that's what I would do...

Man I can't be terribly objective about these tan DOTs though!!! They are just so cool! ... even with their imperfections... their rarity makes up for it for me personally, but really, I do understand what she's saying!

Good luck!
Raven
Who would LOVE to repaint a tan DOT! heh heh!

 

Tanning rubs before the doll even comes to you?

That's not expected, that's shoddy. -__-

 

ouch.

...How can you expect someone to be nice to you when you weren't in the first place? and DOD's message was nicer than yours in my opinion..next time make sure to know/have the complete info before ordering first, cuz you didn't even know about the sanding and parting lines. And hey! i can't speak/write very well english either but that doesn't stop me to know more about something very important as this and paying like $800(or was it $600 O.o) on a doll.

On the other hand, you're right about the make up part, those lips! >.< I'd be very disappointed too, they should give you a refund... poor DOD they're having such a bad time and to think that just a year ago i ordered my doll, and everything was so perfect...*le sigh*

 

I believe DOD once replaced a doll where the resin was seriously pitted.

But as a rule, no, they don't give refunds.

 

I'm surprised you were the only person that pointed that part out.

 

As chibinezu said, I guess now it's just a matter of an unexcusable face-up and the way to solve the inconformity of the costumer with it.

It's sad to hear that DOD makes no refunds. They should.

I'm curious, TreeLore, what did you do with your gothy boy? ops:

As for the email communication I already said my opinion some posts above.

 

"Starting price of Black Shall in Japanese auction is 980.00 USD at this moment, because it worths it. Please understand it's uniqueness of Tanned version doll."

o_o Wow... I'm sorry, but after reading this thread I will never look at DoD the same again. Their reply on the matter was completely unprofessional. They seem to be too popular for their own good. I think they need to slow down their production and start going back to choosing quality over quantity.

"She's designing Goth and Punk style dresses, and her quality is very high, all her products sell on Japanese auction very high price."

Again, using the excuse that simply because it's 'popular' it should excuse the poor quality. I'm just... absolutely speachless.

 

Personally, I agree that you should get a refund for such a poor face-up. However, I think that many knew that the lines would not be seemed, as I believe they said on the web page itself not to sand the seams, or at least it says such for all the tanned dolls I've seen. Also, I understand if they didn't know the custom fees, though $200 is a great deal, it is not DOD's fault. In my opinion, I think your e-mail was a little harsh, and DOD was rather polite in their reply, though they should give you some form of refund for all the faults, such as the discolouration, and the poor make-up.

Edit: Oh.. And I have to agree with Yumi~. You were very unpleasant to them. You can't expect them to be all flowers and sugar back. :/

 

kirane, please inform us what DOD responds, if they do. I would like to see how they cope with all this. And be sure to post pictures once that face has been fixed! I'd love to see the result

 

The email thing is common though. I'd say out of every 5 emails I ever sent them (using same account) they would only get one of them.