Lost/Damaged Scratches inside Volks head? Damage or sculpt?

if it bothers you, I would consider it damage-I mean you paid for it and this was unexpected.

 

As long as nothing shows from the outside, its not a really big deal. I have second hand heads that have all kinds of inside-the-head damage that wasn't disclosed, because its not really relavent to the overall condition. Most dolls have inside the eyewell damage from having default eyes removed and getting faceups. Like I said, as long as it doesn't show on the outside of the eyewells when looking at the face, and it doesn't bother with your ability to set eyes in the wells, its not a big deal

 

OK, I will hold my word first. wait and see the result here.

 

I've seen a few dolls who end up with scratches like that not just from removing eyes, but sometimes that can happen over time when the glue gets hot inside the doll causing the eyewell to crack a bit from the heat and chemical reaction.

I personally wouldn't consider it damage, but a natural part of a doll's life, like average yellowing. But if you are really upset with it, I would suggest contacting the person you bought it from and see if they will perhaps refund some of your money because the condition of the doll wasn't fully stated, in this case I think that is as fair as it can get. It's not like the doll arrived with a deep cut in the cheek or something.

 

I think you should take more pictures in regular daylight outside from what I see there is some scratches. This does happen allot with eye removal because volks glue is very hard to get out without scratching a tiny bit. More pictures in very good daylight would be best.

Miruku makes it harder as her head is high and and I presume cost you allot so there is this feeling of being afraid of the value dropping.

 

I understand the concern I am one of those perfection weirdos. I have one doll who's ear had a tiny bit of paint come off and I stare at it constantly. But I am going to say if it is not shown on the outside it is fine. Volks does glue those eyes in really well. If anyone ever needs to remove eyes please go to the Volks USA site they tell you how to remove then and what to use. Tamiya remover.
I do not think your girl is worth less.

 

messy as the eye removal seems to have been, volks does indeed hot glue those eyes in pretty well. You said so yourself that the seller told you about the eye removal, perhaps under the assumption that you understood that volks hotglued eyes in and they don't simply pop out without any effort.
Personally I would list this sort of thing under the same category as wig stain, unless it damaged the visible face up or there's an unfixable crack in the head, it's trivial IMO. If what she said in her post about offering your a 20$ refund is true, that's certainly more than enough to cover the bit of time it'll take you to pick out the remaining glue and sand it smooth if it's really that big an issue to you aesthetically.

 

I checked one of my second-hand volks dolls and yes there are scratches where the eyes were removed. I've never considered it damage.

 

No, I would not consider this marks as damage at all. Just little scratches, IMHO

 

If anyone is able to remove volks eyes without slight marks in the head they should have a medal. This isnt damage and certainly not worth a full refund......

 

I really don't think you can call that damage by any means, getting hot glued eyes out is a difficult and painstaking job whichever method you use and provided you can see no marks on the outside, what's the big deal? It's certainly not refund worthy damage, good grief, if that counts as any kind of damage whatsoever, I've got some TRASHED dolls in my ownership!

 

Seriously?

I wouldn't even have noticed it, let alone questioned it if I had noticed it.

It's inside the head, so doesn't really detract from the finished doll.

Teddy.

 

I would never consider something something that isn't even visible on the outside as damage.
Removing the eyes is hard work so I don't see why a refund should be issued at all.

 

I would have thought since the seller stated the eyes had been removed that that kind of damage would be expected, it does not seem excessive to me and if its not visible from the outside and does not cause damage that might interfere with the function I don't really feel that this should have been unexpected

 

Not damage! Just something that happens when you remove the eyes, which are hot glued in.
Not worth a full refund! Not even a small refund, since you would have done the damage yourself if you took the eyes out, and now the seller did it for you.

 

Yes, those could be marks from the eyes being removed. Eyes that are hot-glued in like Volks ones are can take some getting out. It's not easy to do.

Does it require a refund? No. If nothing can be seen from the outside, then there is nothing wrong with what has happened inside the head. These dolls are rarely perfect on the inside anyway, and the seller told you clearly that the eyes have been taken out. I hate to say it, but you should have done some research and made yourself aware of what removing eyes can look like inside a Volks head.

If you do ask the seller for a refund, then you should send the head back to her, of course, because she can still sell it to someone else as there is nothing actually wrong with it.

 

I certainly wouldn't consider that damage worthy of any amount of refund. I've got 18 Volks boys, and some of them have a few dents & dings inside from eye removal and it doesn't affect the actual head one bit.

 

No, that's not really damage.... it's completely normal for eye removal. From your opening post, I expected there to be big gouges. Especially since that's not going to be visible from the outside (and the eyelashes aren't even mussed!), it's not anything that you should be getting a refund for. That could even just be the resin being a little dull from still having glue residue.

Removing glass eyes from Volks dolls is a lot of work!

 

What Guide said.

It seems though that Tadelica has started a Paypal dispute for a full refund without further conversation with the seller? So...yeah. Don't think that's good attitude and also, don't see the point of a thread asking for advice if the buyer has already decided what to do.

 

To be honest, you will be driven crazy if every single little scratch inside the doll head needs to be mentioned. It is nearly impossible to remove hot glued eyes without leaving some type of mark inside the head. I wouldnt complain. ~Gus

 

If this seriously bothers you, I would suggest you think twice before purchasing another Volks head. They're not even scratches really, just messed up hot glue. It's certainly not worthy of a refund.

 

This is almost like complaining that the seller didn't tell that a doll has seam lines. I carefully removed the eyes in my Volks head, but even when taking my time I had to use force. Those glued in eyes are nasty to remove.
The scratches are an unpleasant surprise, if you don't know about removing eyes that are hot glued in, but you could have expected this, the scratches are small and not likely to turn into cracks that make the head worthless. Plus it's on the inside. Nobody will see it unless you show it to them.

If the seller offered you a small refund, take that to soften the pain of the unpleasant surprise, but there's nothing wrong with the head and demanding a full refund does not make you look like a reliable buyer.

 

I agree with everything that has been said already. I don't think this is worthy of a refund and I don't consider it damage at all. From your photos, they look like mere surface scratches. You can't even tell the inside is scratched if you actually put eyes in the doll...

The seller had stated that the eyes had been removed and, as a buyer, you should keep yourself informed about what this might entail. Most of us know that removing Volks hot glue is a difficult process. :C

 

I second this. I too have had to remove glued in eyes before... Not something I like to do But I don't think the "damage" is refund worthy and if the seller has sent you a $20 refund then you should be content with it.

Off Topic for removing glued in eyes: For future reference(If anybody is wondering. It's easier to remove the eyes by dousing the doll head with hot water (from the inside, not the outside as this might remove parts of the faceup) then you merely push them in(from the outside, prefferably with your index fingers) and they pop right out... sometimes there's still a little glue left that you'll have to scrape out with your fingernails, but it seems to work every time
~Pandora~

 

Pandora that hot water thing totally works!! it softens the glue and then it can be removed with tweezers and a hard pull. Yes push from the outside exactly. Let the hot water stay in the swells for about 2 mins.

 

From your pictures it looks as when the eyes were removed it had no affect on the lashes or blushing inside the eyewell. So I believe the seller was very gentle and took the most care in trying to remove the eyes. I don't think you were being deceived or mislead. Scratches inside the head cap are purely superficial and do not in any way diminish the value of the doll. Unless of course you are planning on displaying her backwards with the head cap off.

 

I think Kyliebee (and everyone else who's said that it isn't damage) has it spot-on: Volks hotglue is an incredible pain to remove, and the scratches are just a by-product of the effort and time it takes to get them out. If you got a head with the eyes still glued in I'd be very surprised if you were able to get the eyes out without a single mark to the resin, honestly, and there's really nothing to complain about here. Just enjoy your new head and forget about a couple of little marks you can't even see from the outside -- the seller has no obligation whatsoever to offer a refund for this.

Edit to say: I really do think starting a paypal dispute over this and demanding a full refund on the head really isn't sensible here, though: as you can see by all the responses you've gotten in this thread scratches inside Volks heads are considered by 99.9% of doll owners to be a normal by-product of things, and springing a surprise on the seller like this seems... off, to say the least. I hope you two can get things resolved, and I'd encourage you to read the responses to this thread and talk to the seller before you push the paypal dispute any further

 

Wow...just...wow...complaining about scratches INSIDE a head? Volks' hot glue is very hard to remove, and since they can't be seen from the inside...just wow...what's next, complaining how rough the inside of a torso is? She does not owe you money, but if she returns the money, you should return the head.

 

Wow, really? A full refund for a few minor scratches inside the head where they are not shown?

You have heard what everyone else had said so I won't repeat it.

Excuse me for stinking this up the thread with unkind comments but you kind of sound like you're after cash. and the fact that she, your seller, is offering to refund you $20 for the so called "Damages" suggest that you have already won.

I have had a wonderful transaction with your seller before and I think that is is unfair that you would ask for a full refund for small scratches that you cannot see outside the dolls head.

What I would suggest is if you would want a full refund. give back the seller the head first!