RoseDolls Feedback (ALL)

I've just received my Little Monica Yuria bought from Rosedolls. She is beautiful, exactly like the picture and very good quality. The service I got from Rosedolls was excellent. The doll came very quickly and Vanessa was brilliant in keeping in me informed every step of the way. I really can't praise this company highly enough and will definitely be buying from them again. One very satisfied customer!

 

I bought some Nine9Style clothes for my Dollshe Saint from Rosedolls. They came very quickly and I'm really impressed by the quality. Vanessa was her usual helpful and pleasant self. First class service.

 

I purchased a DIM Odelia doll from Rosedolls and am very happy to recommend Vanessa. She kept me regularly posted on the shipping status and made the whole process very smooth.

In addition, I saved a considerable amount of money by ordering from her rather than directly from DIM in Korea (i.e., savings on customs taxes and shipping charges from Korea, which can add up to a lot!).

I would highly recommend Rosedolls to anyone requiring good service and, especially to those living in the UK and Europe (where customs often hit you with a hefty charge), a chance to get high quality BJD dolls, clothes, eyes and other goods at good prices. Vanessa made ordering very easy and was a pleasure to deal with.

 

I bought Dreaming doll Molly from Rosedolls. She is the most stunning girl and I'm thrilled with her. She came incredibly quickly and Vanessa's service was top notch. This is a great company for us in the UK and EU it saves us having to deal with our horrible customs, but I'd recommend it to anyone looking for great personal service. It cannot be faulted!

 

I bought a pair of Nine9Style boots from Vanessa

I am absolutely delighted with the service from RoseDolls....in fact I love the personal touch with communications especially, it made this a thoroughly enjoyable experience for me

I was kept informed of what was happening all the way through this transaction
I am placing my next order with Vanessa tonight

 

I bought a Nine9 skirt and Cool Cat facemask from Rosedolls.

The service was amazing, updates and contact were constant and pleasant and I was notified when my items arrived and when they were going to be sent. They arrived quickly.

Highly recommended, I am already planning what to order next.

 

I ordered a Nine9Style bag and cap via Rosedolls.
Communication was lovely: VERY prompt and all my questions were answered thoroughly, Vanessa was a pleasure to talk to I was also kept informed of what was happening throughout the buying and shipping process - Vanessa let me know when my order arrived with her and sent it out the very same day, and I received it the following day ^^

She also very kindly packaged my items in a box rather than a packet to prevent the hat from being squashed and included a very sweet letter which made the process a lot more personal

I would definitely recommend RoseDolls and I'm already planning to order from them again xD

 

I have just received my second Nine9Style order placed through Vanessa
What could speak more highly than repeat feedback?

You can order with the confidence of an efficient and personal service
I know I will be ordering again soon

Thank you very much

 

I ordered a ringdoll from Rosedolls and the process went very fast!
they replied very fast and clear to my mails when I had questions
and after the payment my doll was with me in a few weeks.
They kept me updated through all this

The doll itself was in perfect state, the package perfectly packed
and a written note to the customer.

In short Rosedolls is a very customer friendly and trustable company
and I would definatly buy from them again

 

I ordered Ringdoll Shao and some stuff, they arrived so quickly, it took somewhat 2-3 week after ordering for doll to arrive! Even though I got wrong wig, Vanessa gave some options how to return it but I kept the wig myself after all, it fits my other doll well!
I highly recommend Rosedolls for people, I would really like to buy at least one doll more from Ringdoll since the service was so nice and understandable! And of course, the dolls and stuffs there were high-quality.

Thank you so much!

 

* What did you order?
Cool Cat Collection Preorder items.
* When did you order?
Late May 2010
* How was the communication?
Excellent. Vanessa is the best!
* How easy was it to pay?
They couldn't have made it easier.
* How long did it take to ship?
Once it got to Rose Dolls, not long at all.
* Was the quality appropriate for the price, in your opinion?
Very, very much. The pictures really speak for themselves.
* Were you satisfied with the product/service?
Very. The service was perfect. She kept me in touch through
it all. She's very polite and considerate.
* If you weren't satisfied, how did the company solve your problem?
I had no problem at all.
* Would you order from this company again?
100% Yes. It was a very enjoyable experience.

 

What did you order?
Fullset Ringdoll Pan StyleB

When did you order?
28/04/10

How was the communication?
Excellent - Vanessa was a lovely person to work with and kept me up-to-date with the process and was very patient with me during a few problems we encountered

How easy was it to pay?
Used paypal so it was very easy

How long did it take to ship?
He arrived on 10/06/10

Was the quality appropriate for the price, in your opinion?
Quality was excellent however, the resin was yellower than expected. Clothing was lovely.

Were you satisfied with the product/service?
Yes and no

If you weren't satisfied, how did the company solve your problem?
A few problems. Pan arrived to me with a small mark on his right cheek that is hardly noticable (unless you do notice it lol) and Vanessa was lovely and patient with me, messaging Ringdoll with all my questions. I was rather shocked when I saw the mark and asked whether Ringdoll could redo the face-up because a) I wasn't satifisfied with it and b) it looks like the blush on his cheek is smudged, which could have been caused when the make-up artist was working or during delivery. Either way, I wasn't too impressed by it because I paid for a face-up with NO flaws. Needless to say, Ringdoll refused, saying that it would be too expensive to do.

Unfortunatly, this is having an effect on how I'm seeing the doll. I love him but I'm finding it hard to look past the fact that Ringdoll refused to help.

Please note: This is due to Ringdoll's error, not a fault on Rosedoll. Vanessa was a lovely person and I know that I will use this company again. She made the experience worthwhile

Would you order from this company again?
Of course

 

* What did you order?
Ringdoll Kid Valo

* When did you order?
5th of June 2010

* How was the communication?
Incredibly fast, friendly and informative.

* How easy was it to pay?
The cart worked like a dream. I used to have problems with paypal so it might have been problematic. But wasn't.

* How long did it take to ship?
11-12 working days to Rose Dolls, then we agreed for him to be sent so that he'd arrive on a day I'd be home.

* Was the quality appropriate for the price, in your opinion?
Rose Dolls prices are very good compared to most dealers.

* Were you satisfied with the product/service?
Extremely.

* If you weren't satisfied, how did the company solve your problem?
I was, but I'm sure any problem would have been solved neatly.

* Would you order from this company again?
Definitely. Luckily the product range is very wide and interesting, so I very probably will.

I don't have enough words to describe how marvellous this company is. First I was attracted by the prices and then the uncommonly amiable, prompt and factual communications. Vanessa wrote to me every time something was going on and kept me updated, and didn't mind me rambling on about indifferent subjects.

She checked the doll's condition before forwarding it which was a big relief for me and the enclosed letter made the deal even more personal and sweet.

I highly recommend Rose Dolls!

 

Was ment to do this a while ago, sorry lol

* What did you order?
i ordered two pair of 70cm trainers in red and black, a checkie short sleeve shirt and a striped hooded jumper both in 70cm

* When did you order?
May some time

* How was the communication?
It was great she was always quick to respond to my constant questions lol

* How easy was it to pay?
Extremely quick and easy

* How long did it take to ship?
Not as long as i thought i would of taken, though Nine9styles messed up my order the first time round so i had to place another order which again didnt take long at all

* Was the quality appropriate for the price, in your opinion?
Yes, definately

* Were you satisfied with the product/service?
Both products and the service was top notch, I would highly recommend Rosedolls to anyone

* If you weren't satisfied, how did the company solve your problem?
I wasnt unsatisfied but as i mentioned earlier, my order was messed up by nine9styles, but Rosedolls were exceptional at sorting it all out for me

* Would you order from this company again?
Unfortunitly for my bank balance i most certainly will be ordering from rosedoll again ^^

 

* What did you order?
Lots of Nine9Style Clothing

* When did you order?
17th July 2010

* How was the communication?
Fantastic! Very helpful, friendly and prompt replies. Also, regular updates about the status of my order.

* How easy was it to pay?
Very easy with Paypal.

* How long did it take to ship?
Once the order arrived with Rosedolls in the UK, it was sent out straightaway, and arrived with me the next day

* Was the quality appropriate for the price, in your opinion?
Yes

* Were you satisfied with the product/service?
Very satisfied. The clothing is lovely!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I will definitely be ordering from Rosedolls again!!

 

* What did you order? Nine9 Style jeans,shirt
* When did you order? 13/07/2010
* How was the communication? Wonderful!
* How easy was it to pay? easy,with paypal.
* How long did it take to ship? It arrived the next day after the items arrived in England. ^^
* Was the quality appropriate for the price, in your opinion? Yes
* Were you satisfied with the product/service? Yes,very friendly and gave frequent updates on my order,and I love the clothes~
* If you weren't satisfied, how did the company solve your problem? No problems at all
* Would you order from this company again? Definately!

 

I have made a purchase at Rose Dolls and I'm very, very satisfied

* What did you order?
DIM Happy Ace with Make up, DIM Memory body (happy size) and Nine9 Style pants

* When did you order?
August, 3rd, 2010

* How was the communication?
Fast and kind, Vanessa is a really nice person.

* How easy was it to pay?
Very easy, I got a Paypal invoice at my e-mail

* How long did it take to ship?
1 month and 10 days

* Was the quality appropriate for the price, in your opinion?
Absolutely, yes.

* Were you satisfied with the product/service?
Absolutely, yes.

* If you weren't satisfied, how did the company solve your problem?
I didn't have any problem ^^

* Would you order from this company again?
Yes!

 

* What did you order?
Ringdoll Don Style B

* When did you order?
31st July 2010

* How was the communication?
Extremely good, Vanessa answered all my questions very promptly, and what she couldn't answer she asked Ringdoll and emailed me back as soon as she found out. Really lovely!

* How easy was it to pay?
I used Paypal, so it was very straight forward.

* How long did it take to ship?
About 3 and a half weeks, it arrived a month and 4 days after the order.

* Was the quality appropriate for the price, in your opinion?
Yes. The clothing is very well made and the doll is flawless.

* Were you satisfied with the product/service?
Yes, I love my Garmin! The only thing I would say is that I don't love the faceup, and so I am going to get it redone as soon as I can afford it. I can't really complain about this however as Ringdoll were doing them free.

* Would you order from this company again?
Definitely! I would highly recommend it to anyone interested in BJDs in the UK. Vanessa made the whole experience lovely, and I really appreciate the help she has given me.

 

I forget the specific details, but I ordered a bunch of Dolls of Paradise clothes from Rose Dolls a few months ago. Ordering was straightforward, and Vanessa kept me updated on every stage of the process. DOP left out a shirt I ordered, but Vanessa sorted this out for me very smoothly. I wouldn't hesitate to recommend Rose Dolls, particularly for Vanessa's excellent customer service, and I'm sure I'll be buying from Rose Dolls again.

 

I ordered a Ringdoll outfit from Rosedolls a while ago and everything went well. They responded quickly to my emails and always had an answer to my questions. Any time there was an update on the status of my order there was an email in my inbox. This was definately a wonderful experience.

(I didn't have enough records to fill out the complete feedback form) ^^;

 

* What did you order?
A huge amount of Nine9Style clothing and accessories.

* When did you order?
02/10/2010

* How was the communication?
Excellent. Vanessa was really friendly and helpful when it came to my questions.

* How easy was it to pay?
Had a bit of difficulty at first because the site software had been updated and the Paypal option went screwy, but it was sorted out in no time at all once she was aware of the problem ^^

* How long did it take to ship?
It arrived with Vanessa on the 11th and she shipped the very same day. Was with me by 10am on the 12th.

* Was the quality appropriate for the price, in your opinion?
Definitely

* Were you satisfied with the product/service?
VERY satisfied. Vanessa has excellent customer service and included an adorable little card which made it very personal

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, I'm already a repeat customer ^^

 

* What did you order? A dress and an underskirt for my 1/3 girl.
* When did you order? 21 October 2010
* How was the communication? Excellent
* How easy was it to pay? Easy, I don't even remember it! ^_^
* How long did it take to ship? 3 days. (I am now in the EU)
* Was the quality appropriate for the price, in your opinion? I'm very new to the hobby and don't really know.
* Were you satisfied with the product/service? Absolutely.
* If you weren't satisfied, how did the company solve your problem? Not applicable.
* Would you order from this company again? Most definitely.

 

* What did you order?
Dikadoll Molin fullset + free event head (Leica)

* When did you order?
Toward the end of the DK doll Autumn event in September

* How was the communication?
Very good

* How easy was it to pay?
Very easy

* How long did it take to ship?
Once he was at Rosedolls about three days

* Was the quality appropriate for the price, in your opinion?
Yes! He's beaut'

* Were you satisfied with the product/service?
Yes, very

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
I plan to, my baby needs some jointed hands!

 

* What did you order? Little Monica Chloe Limited
* When did you order? August 2010
* How was the communication? Really good
* How easy was it to pay? Easy, Paypal
* How long did it take to ship? Since the doll arrived to the dealer, a week until she sended it to me beacause a small problem with the weight of the packet. But good information about everything in every moment
* Was the quality appropriate for the price, in your opinion? About Little Monica: Yes, is a really beautifull doll, and a full set, and limited... So all this things make the doll expensive but not really differente that other brands.
* Were you satisfied with the product/service? Yes
* If you weren't satisfied, how did the company solve your problem? --
* Would you order from this company again? If I have a chance to order new dolls is quite posible.

 

* What did you order? AIL head
* When did you order? 31 Oct 2010
* How was the communication? Wonderful- regular updates about my order was e-mailed
* How easy was it to pay? Paid with Paypal, no problems at all
* How long did it take to ship? Not sure, but shipping was very fast
* Was the quality appropriate for the price, in your opinion? Absolutely
* Were you satisfied with the product/service? Couldn't be happier
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? YES!

I will definitely order from RoseDolls again! Everything went so smoothly and communication was superb + so friendly~~ THANK YOU! :3

 

* What did you order? A 70cm doll, many pairs of jointed hands, some sunglasses and accessories
* When did you order? Beginning of September.
* How was the communication? Much better than that with the most European retailers.
* How easy was it to pay? Oh, that was easy peasy, much easier than saving the money ^-^ !
* How long did it take to ship? Longish, because I ordered in the beginning of the month and the orders are sent in the end of the month. But there was no unexpected delay on the shop's (RoseDolls) side.
* Was the quality appropriate for the price, in your opinion? I'm not long enough in the hobby to judge.
* Were you satisfied with the product/service? Yes
* If you weren't satisfied, how did the company solve your problem? Not applicable.
* Would you order from this company again? I definitely will!

 

* What did you order? A SD body and some other items.
* When did you order? Mid-October
* How was the communication? Lovely! Vanessa is kind and quick to reply at the emails.
* How easy was it to pay? Very easy!
* How long did it take to ship? As if I had ordered from the manufacturer: the box with the doll was shipped out immediately and I received it five days later!
* Was the quality appropriate for the price, in your opinion? Yes, absolutely.
* Were you satisfied with the product/service? Yes!
* If you weren't satisfied, how did the company solve your problem? Not applicable.
* Would you order from this company again? I definitely will!

 

What did you order?
Two pairs of Alice's Collections boots and a pair of eyes.

When did you order?
Somewhere around October-November, my memory fails me.

How was the communication?
Excellent, I was very satisfied with how Vanessa kept me up to date with everything going on with the order, specially when the eyes I ordered were out of stock. She was even kind enough to help me search for a similar pair. I couldn't possibly be any more satisfied with the communication.

How easy was it to pay?
Very easy via PayPal.

How long did it take to ship?
Well, I received my order yesterday (Dec 28th), so it did take nearly two months overall, however I knew to expect that with all the Christmas related delays and whatnot.

Was the quality appropriate for the price, in your opinion?
Absolutely, I'm very happy with the quality.

Were you satisfied with the product/service?
Definitely yes!

If you weren't satisfied, how did the company solve your problem?
--

Would you order from this company again?
Most definitely, I'm already planning to order a doll or two, just need to save the money first!

 

* What did you order?

An AiL Daryl kit

* When did you order?

20th December 2010.

* How was the communication?

Absolutely excellent. They emailed me at every step of the process.

* How easy was it to pay?

All too easy... I paid by Paypal.

* How long did it take to ship?

They placed the order with AiL within days of my order (they usually bulk order at the end of each month but did it early this time). She arrived on 5th January 2011, and would have arrived on the 1st January, had it not been for the Christmas/New Year postal shenanigans. That is the fastest I have EVER got a doll!

* Was the quality appropriate for the price, in your opinion?

AiL stuff is beautiful.

* Were you satisfied with the product/service?

Completely.

* If you weren't satisfied, how did the company solve your problem?

n/a

* Would you order from this company again?

Definitely. Even without the fear of customs charges, it turned out to be cheaper to order the kit this way than directly from AiL. It is so nice to find a local rep who does not hike up their cut. The service was also exemplary. I have found a new favourite supplier!

 

* What did you order?

Loretta White Cat

* When did you order?

25th January 2011

* How was the communication?

Absolutely excellent. They emailed me at every step of the process.

* How easy was it to pay?

All too easy... I paid by Paypal.

* How long did it take to ship?

1 day!

* Was the quality appropriate for the price, in your opinion?

Superb! Far beyond my expectation

* Were you satisfied with the product/service?

Completely, she is absolutely beautiful

* If you weren't satisfied, how did the company solve your problem?

n/a

* Would you order from this company again?

Definitely.

 

* What did you order?
A Ringdoll Teen boy body

* When did you order?
29th December 2010


* How was the communication?
Brilliant! The only thing is I don't think I got an email saying it had shipped from Ringdoll to Rosedolls, but that just meant it was even more exciting to get the shipping notice to me
ETA: After reading some of the reviews in the Ringdoll thread, I wonder if maybe that was because Ringdoll don't seem to let people know that they've shipped ^^;

* How easy was it to pay?
Paypal, simples


* How long did it take to ship?
From Rosedolls, only about 2 working days.

* Was the quality appropriate for the price, in your opinion?
Yes, the body is lovely and poses really well And Rosedolls didn't hike up the price like I've seen some dealers do.

* Were you satisfied with the product/service?
Absolutely. Maybe because I ordered at the end of the month, my order was placed with Ringdoll right away, and it only took a month from placing my order to having the doll in my hands!

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
I definitely would, it went so smoothly.

Cheers!
~Julie

 

* What did you order?
A huge amount of Nine9Style clothing and accessories. (yet again xD)

* When did you order?
27/01/2011

* How was the communication?
Wonderful, as usual. Vanessa is still as helpful and friendly as ever.

* How easy was it to pay?
Very easy; Paypal

* How long did it take to ship?
The order shipped from Nine9Style on Feb. 10th and I had it in my paws by the 17th ^^

* Was the quality appropriate for the price, in your opinion?
Yep.

* Were you satisfied with the product/service?
Absolutely! Vanessa has excellent customer service and the customary card and handwritten message was included along with an adorable little gift! Thank you!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, I'm already a repeat customer ^^

 

* What did you order?
hmm, about 3 items of clothing, cant remember teh names but they were 2 pairs of shoes and a brown dress!
* When did you order?
3/4/2011
* How was the communication?
brilliant, on every update of my order vanessa would send me the information i needed!!
* How easy was it to pay?
very easy, paypal.
* How long did it take to ship?
since one of my items was pre-order, vanessa made sure it was all together when shipped, so only about a week, she was fantastic!
* Was the quality appropriate for the price, in your opinion?
best quality of items ive ever had from a UK dealer.
* Were you satisfied with the product/service?
EXTREMELY.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
without question.

 

What did you order?
B&G Doll

When did you order?
My order was send to the company at 02/02/2011

How was the communication?
Perfect, very friendly and helpful

How easy was it to pay?
Very easy, i´ve used PayPal

How long did it take to ship?
10 Weeks, with some delay from B&G. Vanessa shipped my package really fast.

* Was the quality appropriate for the price, in your opinion?
The Rose Dolls prices are very good and i didn´t had to pay a lot of money for customs charges

* Were you satisfied with the product/service?
Absolutely!

* If you weren't satisfied, how did the company solve your problem?
There were no problems at all

* Would you order from this company again?
Definitely

 

* What did you order?
A B&G Freya 1/3 doll.
* When did you order?
22 feb 2011.
* How was the communication?
Good.
* How easy was it to pay?
Very easy, I used paypal.
* How long did it take to ship?
Shipping from Rosedolls to me (Sweden) took 5 working days. She arrived two months after pre-ordering.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Were you satisfied with the product/service?
Yes. Ecxept that she didn't have eyelashes, wich I was told she would have.
* If you weren't satisfied, how did the company solve your problem?
I told RoseDolls about the eyelashes and they sent me a pair. No problem.
* Would you order from this company again?
Yes. I'm very happy to have found a good doll shop within EU.

 

I bought a B&G Loretta White Cat from Rosedolls at the beginning of the year and sold her on quite quickly - only due to changing size of dolls in my collection. I regretted selling her though and was thrilled when I saw her again. I ordered and paid for her and she was shipped the next day to me. I have just opened her and am absolutely delighted with her, and so pleased to have her back again
Vanessa is a great seller and keeps you informed every step of the way through your purchase.
I have just ordered 2 pairs of eyes from her and they are already picked, packed and posted - brilliant customer service.
Thank you so much xxx

 

I've had an excellent experience with RoseDolls. I originally ordered a Ringdoll accessory in December 2010, however Ringdoll seemed to go awol and after a few months waiting I asked if I could have store credit towards an AiL head instead. Vanessa was quick to agree and arrange a discount voucher for me to use when ordering the head. The second order went smoothly and I was kept updated at every stage. My head has arrived quickly and safely - brilliant! Outstanding customer service and I'd be happy to order from them again

 

* What did you order? Sugarble limited Tan Genie

* When did you order? june 8th

* How was the communication? good C: Friendly....

* How easy was it to pay? very much so

* How long did it take to ship? from Rosedolls to me? a day ^^

* Was the quality appropriate for the price, in your opinion? yep!

* Were you satisfied with the product/service? They were very easy to deal with

* Would you order from this company again? I think i would C:

 

I have had two orders from Rosedolls so far , mostly shoes , plus some glasses and a pair of gloves , which I have been very happy with , they were all of lovely quality . The communication is always excellent and very friendly . I have another order with her at the moment [ Ringdoll boy ] , and I'm sure I shall be buying more from Rosedolls in the future !

 

* What did you order? A Dikadoll Rena. Yey!
* When did you order? 23 february 2011
* How was the communication? Really good! Vanessa is very courteous and answered all my questions.
* How easy was it to pay? Yes, very easy, didn't have any problems.
* How long did it take to ship? It took a few months but I'm in Brazil and I decided to change the resin color in the middle of the process.. XD
* Was the quality appropriate for the price, in your opinion? I'm very new to the hobby and don't really know.
* Were you satisfied with the product/service? Yes, Vanessa is very nice and she even let me change the skin color even after I had already ordered it. ^^
* If you weren't satisfied, how did the company solve your problem? Not applicable.
* Would you order from this company again? Sure!

 

* What did you order? A blank DreamingDoll Sally in NS
* When did you order? June 29th (I think)

* How was the communication? great! Vanessa always got back to me within a day!

* How easy was it to pay? very easy, I used PP

* How long did it take to ship? The order was sent to DreamingDoll on the 1st of July and arrived (securely packaged) on July 26th

* Was the quality appropriate for the price, in your opinion? yes, Sally is wonderful and I received two free wigs, couldn't be happier!

* Were you satisfied with the service? YES², the service is just awesome. I always get a little anxious when I place "big" orders but Vanessa made it soooo easy and kept in touch with me throughout the transaction. I always received updates via email and when I had to change the shipping address, Vanessa was super nice about it. I even got a lovely personal card (a kawaii one, too :P), which i thought was very sweet! Overall, best buying experience I've had with a dealer!!

* If you weren't satisfied, how did the company solve your problem? everything went smoothly

* Would you order from this company again? In a heartbeat!

 

* What did you order?
DikaDoll Blanca ver. 3, an AC wig and two pairs of shoes.
* When did you order?
19 july 2011
* How was the communication?
Really good!! +++
* How easy was it to pay?
Very easy.
* How long did it take to ship?
From Dikadoll to Rosedolls about a day, from Rosedolls to me in Sweden about 5 days.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Were you satisfied with the product/service?
One pair of shoes was the wrong size, and the eyelashes fell off from Blanca after a few minutes (that's Dikadolls' fault, not Rosedolls).
* If you weren't satisfied, how did the company solve your problem?
They said "keep the shoes and we'll send a new pair in the right size. That's really good service!
About the eyelashes they said it's out of their hands, but that they'll try their best to settle the situation.
* Would you order from this company again?
Yes! This was my second time I bought from them.

 

* What did you order?
Sugarble Genie, NS, makeup

* When did you order?
30th September 2011

* How was the communication?
Fantastic, Vanessa kept me informed every step of the way.

* How easy was it to pay?
Super easy, paid with paypal the day I ordered

* How long did it take to ship?
34 days from Sugarble (including weekends)

* Was the quality appropriate for the price, in your opinion?
Absolutely, He is absolutely fantastic and the faceup is perfect, so detailed

* Were you satisfied with the product/service?
Absolutely, Sugarble have done an amazing job and I couldn't be happier with the service I received from Rosedolls.

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
Absolutely, Vanessa is fantastic to deal with, kept me informed throughout the whole process. Service couldn't have been any better. Look forward to ordering from them in the future

 

* What did you order?
Sugarble Helena (grey skin)

* How was the communication?
The communication was great! Rosedolls wrote me always an email, when they did something with Helena (ordering, paying, sending etc.)

* How easy was it to pay?
Really easy, because they use paypal.

* How long did it take to ship?
Well it took some time, but this wasn't the fault from Rosedolls. Sugarble made their website new and they lost the rosedoll order from me *lol* so Rosedolls needed to order the Helena again. But that worked really fine, and Sugarble was really, really sorry for the delay (I got sweeties, a second wig, a additional walking stick and a faceup for free). The shipping from England to Germany was REALLY fast, it only take three days or so that was wonderful! I think I waitet around a month (or two) for the shipping from Asia to England, and only the few days from there to me.

* Was the quality appropriate for the price, in your opinion?
Yes, it totally was because Sugarble send the doll with a wooden box, and the company is really cute, because they send me gifts and I got an gift Faceup, because they had some problems with the order xD° oh and of course the price from rosedolls is okay, because I didn't need to pay the duty of Germany.

* Were you satisfied with the product/service?
Of course I was! I LOVE the Helena, she is so cute! And the company is so lovely and everything went so fine, I'm really, really happy!

* Would you order from this company again?
Yes, I will order again! Because I think, they are really good and the service is nice. And when the dolls come from England I don't need to pay duty and this is really important for me xP. And the prices are okay too~ and I don't know another trader for Sugarble in Europe.

 

I bought two outfits from Nine9Style through RoseDolls.
Ordering was really easy, each stage of the ordering process since payment was well informed by emails with status updates!
The clothes I ordered arrived faster then expected and was very well packed!
I am very pleased to find RoseDolls and Vanessa is excellent in this service!
I recommend RoseDoll to anyone in the UK!!

 

Hello. I want to recommend Rose Dolls. I ordered a DIM doll and two Dikadolls two months ago. The DIM doll arrived today, and the Dikadolls are on there way. I have had very good contact with Vanessa, and I have received lots of infomails. I am 100 % satisfied. Perfect company, I want to buy from Rose Dolls again. :-)

 

I just bought some lashes and a pair of eyes from Rose Dolls. They were brilliant to deal with. The stuff arrived very quickly and Vanessa was very pleasant and efficient to deal with. Very happy to recommend them and I hope to buy from them again!

 

* What did you order? An in-stock human Dikadoll Rena and a wig * When did you order? 5 February 2012 * How was the communication? Great! Even on a Sunday! * How easy was it to pay? Incredibly easy, Paypal! * How long did it take to ship? This is the best part, less than a week! There was a one day delay on our end because we weren't home when the parcel-guy came. But wow, this was by far my shortest dolly-wait! * Was the quality appropriate for the price, in your opinion? It was a complete bargain, as the items were on sale and the quality is great, I'm so happy! * Were you satisfied with the product/service? Oh yes, the product is great, she might be my new favorite doll and the wig is PERFECT! And the service was great too, no complaints whatsoever!* If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? Definitely!

 

What did you order? a DIM Luria
* When did you order? 14 Nov 2010
* How was the communication? Very good..venessa is very attentive and answered all my questions
* How easy was it to pay? very easy with paypal payment
* How long did it take to ship? i was surprised it took as long as it did for a blank doll, but that wasn't rosedolls fault. DIM did send an order through but my girl wasn't on it..they put her on the next shipment
* Was the quality appropriate for the price, in your opinion? My luria had a bit of a bumpy head but she will have a wig on
* Were you satisfied with the product/service? yes very satisfied...When i ordered my Luria they payment and order had gone through. 2 days later DIM had a special event with a free head and discounted prices...I emailed Venessa and asked if i could be included in the special event and she said no problem. Venessa
refunded the discount and added the free head to my order...This act of kindness will make me go back to Rose dolls again
* If you weren't satisfied, how did the company solve your problem? Not applicable.
* Would you order from this company again? yes i would

 

* What did you order?
DIM love Edmon, DIM happy Ace and some face masks

* When did you order?
27th november 2011

* How was the communication?
Great. Very fast replies and very helpfull.

* How easy was it to pay?
Very easy, used paypal the day I ordered

* How long did it take to ship?
it took around a week or less to recieve the dolls after they where shipped from Rosedoll

* Was the quality appropriate for the price, in your opinion?
100% - I saved a lot of tax and import fees when buying through Rosedoll.

* Were you satisfied with the product/service?
Absolutely, I've been informed very well and everything went smoothly.

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
Yes, I already have my eyes set on the next one - only need the money now XD

 

* What did you order ?
A 1/6 Dikadoll body and two pairs of eyes
* When did you order ?
November the 2nd, 2011
* How was the communication ?
Excellent ! Some companies could take lesson.
* How easy was it to pay ?
Very.
* How long did it take to ship ?
As the body was on pre-order and then sent to them after Chinese New Years festivites, two month give or take a few days.
* Was the quality appropriate for the price, in your opinion ?
Yes !
* Were you satisfied with the product/service ?
Yes !
* If you weren't satisfied, how did the company solve your problem ?
Not applicable !
* Would you order from this company again ?
Most certainly.

 

What did you order? Little Monica Harmony Yuria with face up
When did you order? december the 8th, 2011
How was the communication? great, Vanessa sent to me a lot of updates about my order status
How easy was it to pay? yup, the site is connected to paypal
How long did it take to ship? my package was sent to Vanessa january the 27th so she shipped it to me soon after she received it
Was the quality appropriate for the price, in your opinion? of course, yes
Were you satisfied with the product/service? totally
If you weren't satisfied, how did the company solve your problem? not my case, everything went well^^
Would you order from this company again? sure =D

 

* What did you order?
Sugarble Christine, Alice Collection shoes and eylashes
* When did you order?
december the 30th, 2011
* How was the communication?
The communication was very good ! I had some questions and Vanessa gave me complete answers very quick !
* How easy was it to pay?
I paid with paypal so it was simple
* How long did it take to ship?
1 month and a half
* Was the quality appropriate for the price, in your opinion?
Yes ^^
* Were you satisfied with the product/service?
Of course
* If you weren't satisfied, how did the company solve your problem?
NA
* Would you order from this company again?
If they have some items I want of course ! ^^

 

* What did you order?
I ordered a DikaDoll - Autumn with default face up


* When did you order?
I ordered back in late October/November

* How was the communication?
Communication was fantastic, any problems or queries I had, they answered within 24 hours!


* How easy was it to pay?
Pretty easy!


* How long did it take to ship?
Due to a little mishap with DikaDoll, I had to wait an extra month longer. But I was told promptly by Rosedolls and they were very nice about it and even sent the clothing I ordered earlier for free! In total I waited around 2-3 months. I didn't mind at all, after all its not Rosedoll's fault, I was just glad they contacted me


* Was the quality appropriate for the price, in your opinion?
Yes!


* Were you satisfied with the product/service?
Very much so!


* Would you order from this company again?
I definitely would! Already planning my next purchase from them in the summer time!

 

* What did you order?
a Ring Doll whip and flute

* When did you order?
a month or so ago

* How was the communication?
Perfect!


* How easy was it to pay?
Very Easy


* How long did it take to ship?
Not long,we just had to wait for the company to make them,as they were not an in stock item.


* Was the quality appropriate for the price, in your opinion?
Yes!


* Were you satisfied with the product/service?
Absolutely!


* Would you order from this company again?
Sure would!

 

* What did you order?
A Dikadoll Senior, a wig and a pair of boots from alice's collection, a pair of in-stock eyes.

* When did you order?
Exactly on christmas eve.

* How was the communication?
Awesome! Vanessa replies at everything in two hours!

* How easy was it to pay?
Paypal, very easy.

* How long did it take to ship?
three months in total, due to a little Dikadoll delay.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Were you satisfied with the product/service?
Definitely yes.

* Would you order from this company again?
Yes, they've got quite a few things that I like! ^w^

 

* What did you order?
A pair of Ersa Flora eyes (in stock)

* When did you order?
Beginning of May

* How was the communication?
Communication was excellent. Vanessa informed me about the progress of my order very fast and was keen to answer any questions I had. She was very friendly and kind.

* How easy was it to pay?
Very easy. Used Paypal

* How long did it take to ship?
Within a day the items were shipped.

* Was the quality appropriate for the price, in your opinion?
Indeed it was.

* Did the item look like the sales pictures?
Yes. The eyes are perfect for my doll

* Were you satisfied with the product/service?
Absolutely
* Would you order from this company again?
Yes. I already have my eyes on the doll I want to pre-order from them.

 

* What did you order? Ringdoll Teenager Body 2
* When did you order? 6 June
* How was the communication? Fantastic! Quick answer!!!
* How easy was it to pay? very easy via paypal
* How long did it take to ship? Body was in stock, send out on Thursday and arrived on Saturday!
* Was the quality appropriate for the price, in your opinion? All perfect!
* Were you satisfied with the product/service? Really good shop experience! I am very excited!
* If you weren't satisfied, how did the company solve your problem? -
* Would you order from this company again? YES! HELL YESSSS!!!!!

 

* What did you order? Little Monica Irin + Alice Colection shoes+clothes
* When did you order? 15th of April 2012
* How was the communication? Excellent! I was given many updates on the progress of my order (AC's shoes, the outfit and LM Irin all shipped at different times from the company to Rosedolls and I was notified of each of these), I received tracking info on the doll from the company to Rosedolls and I was informed of a reasonable delay on shipping (there was no postal service during the Jubilee).
* How easy was it to pay? By Paypal, no problem
* How long did it take to ship? The order was made from Rosedoll by the end of April, items had arrived there by the start of June and they were processed quickly to ship to me. I received then today 13th of June since there was the delay until the 6th of June. I consider it a good time for shipping.
* Were you satisfied with the product/service? Yes, service was excellent and the products as promoted.
* If you weren't satisfied, how did the company solve your problem? Not applicable.
* Would you order from this company again? Sure!