Negative Feedback problems with Voilelay for not mailing Stella doll with extra and extra Vamp head

Unfortunately I'm having to resort to having this seller Voilelay paged because my dealing with this person has gotten to the point that I have lost completely confidence on what she says because of her inability to follow thru with her word.

On July 30th I contacted Voilelay/ Elena in regards to a for sale post I saw on the Market Place for a GS Stella addiction vamp head. I asked how much shipping was and Elena contacted me the next day July 31th with the amount for shipping and I had notice a GS Stella human doll she had previously sold and she had a lovely face up and I had asked her if she did face up for others because I thought the face up she had done was lovely. She said she did and she gave me a price and said it would take 4-5 days for her to do the face up. I said no problem and I immediately paid for the head that same day which was 07/31/15, for the face up and for EMS shipping. you can see the link to the for sale post on the MP below


http://www.denofangels.com/forums/showthread.php/668964-110-Iplehouse-Stella-the-Addiction-head-(Gray-skin)

Once she received payment she was nice and thanked me and she came back that same night 07/31/15 and said she had a tiny offer for me that I may find interesting, She told me that she still owned the Stella addiction human doll that she had previously had for sale on her thread on the MP, and she said to me that the doll came with everything listed on her selling thread. She gave me a price and offered to pay half of the shipping.

You can see the link for that full doll sale thread below.


http://www.denofangels.com/forums/showthread.php/641850-SOLD-Iplehouse-Stella-the-Addiction-(GS)-650


On Aug 1 2015 , I wrote her back in regards to her offer of the doll and I did say I was a little surprise but not displease to get her offer since her thread stated the doll had been sold so I didnt' think she still had the doll . So I asked her if the buyer had back down. I told her I liked the price and the offer for half shipping. I also asked her for both our mutual benefit to please send new pictures of the doll with todays date.

she pmed me back the same day with pictures that I had requested with date and my name, and explain that she had sold the doll on 3 payment layaway, and the buyer had paid for the 1st payment but hadn't sent the 2nd or 3rd and had told her that she couldn't pay it so Elena refund her the money from her 1st payment and had kept the doll.

So far so good. Good communication and she seemed very responsible in answering my emails. I thought she was nice. After getting all the new pictures for verification, I told her I would buy her and to please let me know my half for shipping. This was all on August the 1st.

Here is when things start slowing down a little.

I didn't hear back from her, so on August the 4th I pmed her again and asked if she had received my previous PM. I wasn't trying to be pushy just letting her know I wanted to buy the Stella human doll with her extras.

nothing from her until the 6th of August, she came on apologetic for taking forever to answer me back but she had to take the box with the doll to the post office since it was not always possible to check online and gave me 3 different quote for shipping. She also said the face up for the Stella vamp head was almost done and that she would show it to me the following day. She would be shipping head and doll with extra parts together. I made payment that day and I pmed her letting her know she was paid and to please let me know when she shipped her.

again complete silence. No pictures were sent the next day as she had stated, or the following day or the next day.

Finally on the 10th of August I wrote her in a pm about my disappointment in not receiving the photos of my head, about not following thru with what she said, I told her I had been promt in payment and pms and I would like the same courtesy back. that I have given her the benefit of the doubt in regards to not answering me right way and I've been patient. I knew she was moving and that she may be busy but I did not want to wait until she had moved for my doll to be mailed. All I'm asking her was for her to please keep to your her and follow thru so I know that I can count on her to do what she said she would do. To please get back with me in regards to the head and also when that week I could expect the doll and head to be mailed.

on that same day she did answer my pm and said she had suffered from heatstroke and had been sick and had the pics to prove it, but wasn't sure if it was appropriate to send them. That sorry wasn't really a solid reason to such delay. She attached links to the finish face up and finish the pm with "Once again, hope you'd like her. I'm ready to ship her as soon as possible, packed well : ) Sorry for being such a troublemaker."

okay, I was happy, she was packed and should be coming soon.


On 11th of August I answered her pm back and told her I was sorry to hear she had suffered from sunstroke, To please take care of herself and that I hope she was feeling better. I approved the face up and verified my shipping address.
I sent her another pm when I noticed that I had written my zip code wrong and sent her a corrected address.

On the 12th she wrote back that she was better, and that the vamp head, vamp extra parts along with the Stella human doll and original box were going to be in a huge box and if that was alright. Ending with the following "I'll ship the box tomorrow (it's 5:30pm here in Russia) and provide you with a tracking number : )."


I answered her back the same day and told her I was glad to hear she was doing better, I figured it would be a big box to ship her in and that was fine and that I looked forward to her pm the following day.


no pm came.

so I waited again.

On the 14th of August, I pmed her again the following: "I didn't hear back from you yesterday, Can you please let me know if the doll and head were shipped yesterday as you said you would? Thanks"


no response.


so August 16 2015, I got tired of waiting and I wrote her a pm telling her I was at the end of my patience at her inability to not follow thru, that I wanted my stuff mailed and that I was going to page her on the board and share my experience regarding this transaction and since she had not answered me she
may be more inclined to answer the board.

I have every PM to back up everything I had written here.

Bren

 

Since there's a time difference I had hoped to come on today to find that Elena had answered me. But no message.

I did see that she did log in today but did not respond.

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This is copied and pasted from her profile and it's the time put by the board.

 

Thank you so much Eleniel.

 

still no communication today.

 

no contact thru email, pm or here, so I've started the process thru paypal and hopefully she will deem to answer them and hopefully provide the EMS tracking number for the vamp head and full stella doll, since she has ignored all attempts here.

 

No response to me in any type of form and no response so far to paypal.

 

still no contact with me.

 

No big surprise here . Elena has made no effort to contact myself or paypal about providing proof in shipping the doll. So it looks like she has kept the doll and so far my money.

 

Update:

I was notified by paypal that a EMS tracking number had been provided to them tonight. So I checked it and Elena mailed the doll the day that I filed the claim dispute thru paypal which was on the 19th for her failure to mail the doll and head and extras. In the tracking notice it said that item had been delivered. I wasn't aware so I tracked my roommate down and she had the box in her car, and I just got it. I opened it up, I inspected, it was packaged well with the doll intact along with her extra parts and the Vamp head included.

I'm very relieved to say that this transaction had been completed by the arrival of both my doll and head.

Having said that it does not make up for the irresponsible behavior of this seller not mailing an item timely or for not following thru with their word. Waiting for a buyer to file a claim against you thru paypal to motivate you to mail the items is inexcusable, not the best selling practice and as for me, I will not ever deal with this seller again. Still to this day no communication with me personally or this board and if the seller believes ignoring the buyer is an acceptable practice as long as she sometime in the future decides to mail your stuff that has been paid for a while , then she is sadly mistaken. Don't sell Elena, then you won't have to be responsible to another individual who's money you have accepted.

This has been concluded. I'm done.

 

one more thing.

Just wanted to express my thanks to Moderator Eleniel for all her help.

Thanks you so much.