Lost/Damaged Problem with Demon Garden....

Oooooh dear.
So, if you know, Strawberrysodaz had a problem with a damaged doll and Demon Garden as well.
My problem isn't to the extent of her predicament,... but it's still a problem.

I ordered two Demon Garden NS Yellow boy bodies, for my MNMs.
Since I'm too young to have Ebay(I'm currently 16), I contacted the seller directly explaining I wanted to purchase two bodies directly with paypal.
All was fine and dandy until I opened the box.
One was fine and is in perfect condition.
The other has a broken ankle.
The foot wasn't attached to one leg, which was rather odd, and after unwrapping the bubble wrap I came across the rather large chip in his ankle.
Hit seems somehow his foot came off (it's completely intact) and the s-hook for his foot snapped up into his leg.
On both the dolls, the stringing isn't that tight. It's fairly normal and would defiantly not cause this problem... So I don't know how it happened.
The two pieces of the chip were in the box, and I still have them, but since this doll was brand new, I wanted a replacement part.
So I see the damage and think "No biggie, it happens. I just e-mail them with pictures, descriptions of the damage and they send me a replacement."


Here are some pictures of the damage ->
Pictures from the night of opening:




Next Day photos:




As you can see the chip is much to large to sand out, so I figured it wouldn't be too much to ask for a replacement part.

I e-mail them that night (July 23rd, 2009)-

I get an email back from them, the next morning on July 24th, 2009.

So, everything is hunky dory and I'm getting my new leg piece......

But I haven't heard from them since.
I've sent them exactly 5 e-mails and a PM to date about the problem. I even tried contacting Happy House to see if they could do anything (but naturally since my transaction wasn't through them, they can't help me. They said they would try to contact Demon Garden for me, however.)


Frankly, I'm at a loss of what to do and I'm extremely upset. I thought about the possibility of calling them and snarking over the phone, but who knows how that might turn out... do they even speak English?
I've also thought about filing a report with PayPal.
It's a minor defect, but if I'm paying so much money for my dolls, I want them perfect(no scratches, kinks or chips) on arrival.


Pleaseeee let me know if you have any advice... This is all giving me such a big headache!

 

Okay D; Sounds like a good idea.
I don't know a whole lot about paypal claims, since this is my first problem I've had. Augh, I'll defiantly look into that though~
Thanks D:

 

From advice from you guys~
I have-

1). E-mailed DG, AGAIN (My 6th e-mail to them) telling them I will file a PayPal claim against them.

2). I tried to file a claim... But the day after I sent them my first email, was the 45th day,... meaning it's impossible to file a claim now.]
(The day I paid was June 11th. I opened the box July 23rd (day 43). If I knew this was going to happen I would've filed a claim when I opened the box...)



-bashes head against wall-
AUGH. Maybe my PayPal claim e-mail will scare them into sending the leg piece...
This is absolutely ridiculous...
Let this be a word of caution to anyone wanting to buy from DG, do it through Happy House!

 

Another Update:

Alright so hopefully this is the end of this.
I contacted Happy House again, desperate for something to do.
I told them my situation again and said that I'd even be willing to pay them if they could get me a replacement leg.

They were very kind and asked me to send pictures of the damage, which I did.
They then forwarded this toD emon Garden.
At this point I was like, "Uugh, If they don't respond to me, maybe DG will respond to HappyHouse."

I was extremely surprised to find this e-mail the next day:

FINALLY!
Although if you read the e-mail closely, they apologize for the confusion... what confusion? All they did was lie to me and then not respond to a single one of my e-mails thereafter... I don't think there's any confusion in that... Just bad service.
I sent them my info and I'm waiting for a response currently.
Ohh my gosh I hope this is finally resolved.
I'm still nevereverever buying from Demon Garden again, but I'm happy to see that this is moving somewhere.

 

Newest update !

FINALLY.
I sent them another e-mail to thank them, and to double check that the leg is exactly what I need.

So I once it gets here, and all goes well, we can lock the thread because the problem has been resolved :'D!
But only after the leg gets here~
Ahhh I'm so grateful to Happy House for getting me in contact with the actual DG head, as apposed to the unreliable EBay representative~