Problem with BJDolarama

Unfortunately, you aren't the first person to have problems with them. They used to be FreeSpiritz, and they are also Shop 4 Dolls and Bears. There is a whole thread on this woman in the feedback section.

I would write back and demand a refund! She didn't deliver the goods as promised. Don't accept a doll you didn't want in the first place!! With Davona sometimes you have to be really aggressive; I e-mailed her every day until I got a response. She cannot expect you to keep a doll you didn't want.

 

If you paid thru paypal you can file a claim for item not as described. She will have to refund. IF you paid thru credit card (not paypal) you can discuss it with the card company.

semirans

 

It took the customer a month to report this error in shipping. (They have had the doll for a month.)

We had no idea they received the wrong faceup, until they reported it a month later. The box we had (and sent them) was marked Odelia.

Our helper, Pixie, responded to this customer's message without our knowledge. She is still new and learning.

We have contacted the customer.

 

That's rediculous. You can't just say "Oh whoops well I hope you like that one, cause I ain't sending you another!". Demand a refund or the right doll I would suppose. T_T;

 

It took the customer a month to report this error in shipping. (They have had the doll for a month.)

We had no idea they received the wrong faceup, until they reported it a month later. The box we had (and sent them) was marked Odelia.

Our helper, Pixie, responded to this customer's message without our knowledge. She is still new and learning.

We have contacted the customer.

 

Wrong faceup and wrong doll are two totally different matters.

 

im think she means doll, and is just using the wrong word >.<

 

I have seen this doll in person and its clearly MARIANNE, when my friend bought an Odelia (and this is also recognized by sellers) so, it's not clear who has the fault?????

I feel really annoyed.

Also, She had to go to a trip so she couldnt complain before and clearly is not been a month since she paid for the doll and received it...

 

If you have paid with paypal, you can file a complaint to claim your money back under 'item significantly not as described'
I believe paypal will be on your side as the item is really 'significantly not as described' and they have admitted it as well

 

If they weren't aware of the problem then why did they include a free gift(wig)? Was this a promotional thing or was it to cover their mistake???

 

First of all,sorry about my poor english.I hope you understand ^^u

I am a friend of the girl who received the wrong doll and I have to say that the doll was a gift of his boyfriend and she doesnt have Internet in her house.So although at the first time she saw the doll she though that it wasnt the doll she wanted, she couldn&#180;t visit the web.

Also, the doll came with BJDolarama documents that said clearly that the doll was a "DIM Odelia", so she thought that she was wrong with her first thought,and it was only the makeup.... ((((We all know that some dolls changes a lot in the official pics and the thing that arrives )))) All the confusion she got was becouse the documents were wrong.

When DIM announced that they were going to stop making Odelia and Marianne, some friends of her saw that the doll pics,and then we noticed that the doll she received was a Marianne,as she though at first,and we run to say it to her.

And she received the Doll at October,17 . Then she had to go to a trip to Barcelona and she was very busy...

I think that its very,very bad and unfair. BJDs are very expensive,and the doll sellers must be more responsible with them,and ever more with their own errors. Becouse all the confusion get bigger becouse the documents in the box said that it was the doll that it wasn&#180;t.

 

Oh,and they included too ONE sock¡¡¡ x""DDD (not the pair,only one sock¡¡¡ I saw it in person¡¡)

 

I was supposed to received two free wigs from them for messing up my order and no shipping my girl for almost 2 months... she promised to send me the two wigs about 2 months ago and then stopped responding to my emails when I inquired again.

 

Oh and on another note maybe you can find someone to trade you? Or find someone who wants the doll you have and were planning to buy her to order the correct doll and then trade you?

 

Bottomline: The girl was sent the wrong doll. Whatever her reasons for not contacting the seller ASAP, it doesn't change the fact that she's the victim here.

It doesn't help if we keep going on about "what should have been done", and instead try to help her the best we can. People are giving very good advice in this thread. If she can't get the doll she wants, at the very least take the refund route. Posting a WTB thread in the meantime would be a good idea too.

 

Except, if she received the doll on Oct. 17, she hasn't had it for one month...she's had it for 24 days, minus however many days she's spent trying to contact BJDollorama to straighten it out (whatever time the doll was in transit to Spain doesn't count).

Regardless of whether it was BJDollorama's or DimDoll's mistake, BJDollorama is the agent, so they are responsible to remedy the situation, although if they shirk responsibility, she may try contacting Dimdoll directly to see if they can exchange heads, or at least sell her the Odelia head that she wanted if she explains the circumstances.

In any case, if she (or her boyfriend) is to file a claim, best do it immediately. If it gets worked out, then good, but cover the bases and file the claim while you can.


edit: and as far as 'bad mouthing the company" goes, Freespiritz posting an exaggeration of the time it took to contact them appears more like they are badmouthing their customers to me.

 

Ok, if I am sent the wrong doll, I want my money back or the correct doll. Why should the customer have to deal with the hassle of selling it? I would give BJDollarama a reasonable time to settle this, and if they do not then file with paypal. If they do not resolve it to your satisfaction, I would leave bad feedback. That is the way it works, good service = good feedback and bad service = bad feedback! She owes nothing to BJDollarama if they are unwilling to resolve this for her!

Lishe

 

I don't think it's possible to breed any more animosity toward BJDollarama than 1. has already been bred or 2. they deserve.

FreeSpiritz/Shop4dollsandbears is INFAMOUS on this forum for their poor service, long shipping times, and lies to customers about when things are going to be shipped. Unfortunately some people don't realize that BJDollarama is in fact the same company with a different name, so another round of people are getting screwed. Which is sad.

Personally I think this thread is helpful to people who DIDN'T realize that it's the same company with the same problems. Now they know, at least.

 

Nomiracles - I for one would like to know how this is resolved. How a company handles problems like this, lets me know if I would like to order from them or not in the future! GOODLUCK

Lishe

 

Sorry PinkBear, but it looks like they're handling this as well as could be expected from where I'm standing. The seller was contacted and given an opportunity to correct their mistake, and they refused to do so. No one is pitching a fit or calling anyone names... But at this point leaving bad feedback for the seller is more than justified given their response to the problem. So is contacting PayPal or their credit card company to start a charge-back.

There are dozens of posts on this forum about problems with this particular seller, who, unfortunately, operates under several different names. You may not be aware of it, but this sort of situation isn't a fluke. There have been many, many complaints in the past about how she handles her business transactions... and would-be buyers *need* to know what they may be getting into when they purchase a doll or other items from her, no matter what shop name she's using at the moment.

I don't know what connection, if any, you have to Davona, but pushing the OP not to post negative feedback when it's entirely appropriate for her to do so isn't a good thing. BJDolarama screwed up and won't fix the mess they made. People need to know that so they can assess the risk of ordering themselves.

 

I agree with chibaraki, people do need to know about poor service especially people who are new to the hobby

 

As a buyer, I would prefer to be made aware of any problems that arise with sellers. There have been problems with this seller in the past and it is not unusual for consumers to compare notes on how a particular company performs.

Also, I imagine that this person has come here asking for advice because they didn't know exactly how to handle it and I don't see anything wrong in that. All she has done is stated what has happened, as have other people regarding their experiences with this company.

 

Hopefully she'll get the right doll or a refund. It's simply good business, to take care of your customers and to right mistakes YOU make. Putting the blame on the customer or saying that they shouldn't be "badmouthing" this business is abhorrent and frankly being a bad consumer.

You can find a great deal of negative feedback/experiences with FreeSpiritz/Shop4dollsandbear.

 

Right on target, m'dear. Bullseye.

I suggested putting up a WTB thread in the meantime, simply because this seller is infamous for not complying with her customers. That way the girl could somehow still have a chance of puchasing Odelia with the refunded money if DIM is unable to fix the problem. I'm hoping she can still have the doll despite this stroke of bad luck.

 

I'd say I agree with the majority of the comments posted in this thread so far.

It is unfortunate that the mistake wasn't reported for 24 days for whatever reasons, but it is the shop's responsibility to remedy the mistake. Refusing to do so puts the shop in the wrong. I can understand that they're not ordering any more DiM and may not have a replacement at this time, but they really should make a point to special order an Odelia to replace the mistaken Marianne, or give a full refund at the very least.

FreeSpiritz's comment with the exaggerated time, placing the blame on a new employee that goes by a nickname, and saying the problem was a faceup and not the wrong doll doesn't reflect good customer service in the sense of carefully reading and making a point to understand error reports or taking responsibility for mistakes made on the shop's end any more than the feedback she's already received from unhappy customers and comments made here about her past customer relations do.

 

I am sorry PinkBear, but you are very much in the wrong here. She had a problem, the company told her to deal with it, so she's posting here. She's only doing what anyone else would.

 

Pinkbear, it is not your place to tell anyone what they can or can't post. I have also had a very dissappointing transaction with this woman, where she sold a doll out from under me. I learned from that, and have not even considered giving her my business since then.

I hope this gets sorted out sweetie.

 

I'm sorry others have had such bad luck. When I ordered my marianne from shop4bearsanddolls I had no problems.

 

I think something is being lost in translation here. She has had the doll 24 days as of today. She has tried repeatedly to contact BJDollorama (at least 3 emails were sent). She likely waited more than one day between emails so she has been trying to correct the issue for over a week before coming here.

As has been said before, this seller is notorious for this type of thing. Next we will hear how the seller has been sick, or her cat died or she couldn't keep up with blah blah blah. Those of us that have been on the board for a few years have seen this song and dance from her before. File an immediate claim for chargeback with paypal and order your doll directly.

semirans

 

Hi ^^

I'm Denny and I am also..a member of DOA

I noticed this issue today and of course, I got an e-mail in the early morning at home and I replied to the customer.

I had some solution and replied to you.(Not sure it was you or your friend, sorry)

This is clear that I would like to let people know.(I think..some of people complains about Box...? right?)

**FOR D.I.M HAPPY DOLLS, WE USE SAME BOX WITHOUT ANY NAME ON THE BOX. SO WE write MODEL NAME ON"POSTIT' stick it on outer box AND SEND IT TO OUR DEALERS for them.
IT'S POSSIBLE THAT THE POSTIT CAN BE REMOVED DURING SHIPPING AS THIAT IS JUST POSTIT.

IT'S JUST FOR OUR DEALERS WHO CAN DISTINGUISH DOLLS WHEN THEY CHECK DOLLS BEFORE SELLING THEM.

We D.I.M do not deal with the dealer any longer becuae of some reasons.

Anyway, What I think is.....sellers need to check models and conditions before delivery as the dolls are from long long way from Korea.

We send out dolls to the dealer when they ordered exactly.

----------------------------------ANYWAY-------------------------

As I offered to you in the e-mail. You can wait for Odelia.

You know...they are discontinued and we are taking orders from today for limited quantity only for customers who really want to have them.

So..the dolls will be sent out end of December.

I will let you know when they are ready and you send me your Marianne without body.
I will send you Odelia head only to you.
(For you..I will pay the EMS charge from Korea to USA)
You can send the head by Airl Mail which is much much cheaper than EMS.


**Other choice, I have no face up Odelia head for myself.
We don't sell head only for DIM HAPPY.
But...If you want, I give you the head(without face up) for free.
If you want the make up version, You need to pay the face up fee.

Please Let me know. I want to solve this and I will take this My Responsibility.

Thank you very much.

P.S : We are just small company....so....I am always available....to communicate with customers. Thank you

I hope this can make you feel better...I hope.....

Have a good day

Denny / D.I.M doll

 

Nomiracles, please contact Denny Kim privately now that he has posted a solution to your dilemma. I will lock this thread now as the matter needs to be dealt with between Nomiracles/BJDolrama/Denny. Thank you!

 

The owner of BJDollarama/Freespiritz/Shop4dollsandbears has been banned from our Marketplace for some time. She's now banned from the Forum.
We sincerely hope you can get this worked out with Mr. Kim.