problem with B&G (Boy & Girl)... [RESOLVED]

Have you heard anything from B&G? I know Junky Spot is now carrying B&G so maybe Emory could help you get in contact with someone who could more help you. I can't believe this is still going on I had totally forgotten about it. I have been considering ordering B&G Morant, but I won't be now.

 

This still hasn't been resolved? How terrible, I agree with yikesitsmindy maybe Emory could help. JunkySpot is very professional and generous unlike B&G. I too will not be ordering from B&G and will support a boycott.

 

o.o ohh my......ok, theres an ebay seller, whos fantastic with B&G :

http://stores.ebay.co.uk/BJD-Dolls

I got my afra, around 2 weeks after payment, he was very well packadged and even came with a free outfit, faceup was immaculate and the tracking was ace. shipping was reasonable, and the guy has 100% feedback.

 

I honestly don't think that you should put so much blame on B&G as a company. Although, I did order from the same seller as Doll Mage (after reading this topic, no less), and my transaction was extremely smooth. As some people mentioned before, B&G is a relatively new company, and they just might be conflicted as to what to do. 6 dolls is a lot of reimburse.
I'm not saying that the situation is Doll Mage's fault in anyway, I just don't think that the amount of blame being placed on B&G is reasonable. I do however believe that B&G should compensate Doll Mage in some way.

 

I bought my girl though this ebay store as well. There was only a slight problem (more of my misunderstanding than a problem) and he offered to send her UPS to make up for it. ^-^

And I also agree with Yuanfang. Not all the blame can be placed on B&G. We don't know that it's their fault. It's also the fault of the Canadian post.

 

It is not totally their fault, but they need to fill out a claim form and from my understanding they have yet to do it. Doll Mage is stuck in limbo and out A LOT of money because of their inactivity.

 

I don't think "fault" has much to do with anything here. The OP paid for dolls that have not been received. b&G are a company, and companies have to accept that things get lost/stolen/broken and they have to refund them- it's the statutory right of the buyer to have a refund or replacement. It is not for the OP to be chasing around anyone. B&G should have immediately refunded or replaced once the confirmation was made by the Canadian postal company that the package was lost and then B&G should have dealt with some sort of refund. The fact the item is lost is naturally the fault of the postal system, however, the fact that the OP has no dolls , no refund, no responses after 4 months is entirely the fault of b&g. Pure and simple. This is not satisfactory for any company to behave this way.

As a generalisation- BJD collectors are probably the most patient people in the collecting-hobby world, and I really think that the companies play on this- particuarly when things are late or lost....

 

Perhaps this is a very long shot... and maybe more trouble than it's worth (though I personally think it would be worth it)... But why not contact a local news station about the issues you've having with the local postal service?

I agree that B&G needs to step up and do something, but the fact still remains that the error is the fault of the Canadian post and you know exactly what sorting plant screwed up. And it seems like its a real problem where you are. Not acceptable, sorry. It's a shame that your government doesn't take it seriously, but you don't need to just sit and ignore it.

If you can get any sort of media to even do a short coverage about the theft that's taking place there and how no one seems to give a damn... I bet you'll see results, especially if you make it known that you're the one who instigated the report.

 

Sorry. ):

I know you've done everything humanly possible. I just thought that making the issues public might help since you said they had already undergone a big investigation. If it happened to you, it probably means it has happened to other people too.. And since it is the holidays it is something people would probably be interested and concerned about.

I didn't mean to make it seem like you were not doing all you could, I actually think you've done way more than you should have been expected to, honestly, since it isn't your responsibility to keep tabs on the post office and B&G and EMS claims.

 

I'm sorry to read about your situation It absolutely sucks.

I can't help but wonder why B&G haven't made a claim on the stolen dolls yet? Surely it's not anyones fault that the order was stolen in transit but as a seller they have the responsibilty to the consumer that the order arrives safe and sound. Like you mentioned about your order being 11kg, something like that would be insured, right? So they could make a claim against the missing dolls and either refund or send you the dolls you wanted..

From experience though, when I've recieved my doll the shipping on the box was considerably less then what I've paid, was not insured and marked as gift.. So, I'm assuming B&G didn't insure the dolls they sent you because instead of opening a line of communication with you and blaming you for not trusting them, it all seems dishonest to me.

I really hope it works out in your favour especially for the holiday season.

All the best!

 

Did you try the media though? I mean you had what? $2000 in USD stolen? I sure would!

 

I myself and considering a B&G (or two) and I am sadden to think that they are doing nothing on their part against the Canadian post. I plan on purchasing from Denver Doll Emporium, so it would be them who would have to deal with international post. I have had no trouble with the US post, but it seems that Canadian post does not have all the laws that US post does.

I second the Idea of going to the media. Public outrage can do a lot for a cause.

 

Now I'm worried about getting a B&G since I'm in Canada and would have to go through Canada post. They can be really ridiculous sometimes.

 

Wow. I'm so sorry that B&G still hasn't done anything. Honestly, this is ridiculous. It's not their fault that the dolls were lost, but it is their fault how they're handling it.

I had been planning on getting an Afra and a Sapphira before I read this, but now I won't be getting either.

 

That's insane! If the police have no jurisdiction when it comes to the post office then what's to stop these postal workers from stealing packages? No wonder things are turning up missing, they must be helping themselves to free goodies all the time knowing that no one's ever going to come after them. I don't know how things work over there in Canada but what about filing a lawsuit against the post office? It was your property that went missing in their care, it's no different than taking a car to a repair shop only to have an employee drive it away in the night. I'm surprised the post office isn't looking into this themselves!

 

Man they are STUPID! they are just toying with you how rude... well i am never going to get any dolls from them. There was a doll I liked but forget this, they can't give you reperation, they'll never get my money.

it's been so long... it's time they fessed up and made you new dolls and send them to you and stop trying to work their way out of his.

 

Good question. What are your options regarding taking them (the post office and/or B&G) to court? The cost of 6 dolls is nothing to sneeze at.

 

I just wonder if the big issue with B&G is that they marked the packages as either Gift or as accessories or the like and WAY under declared the value , Then it is going to actually cost them to replace the dolls ( not really since you HAVE paid for them) for you since they played Roulette with the shipping,( will it be delivered or not) It is just a though but when I have gotten even a head from a company they mark it as some really ridiculous cheap declared value, That in itrself really pisses me off because I just paid (insert overinflated price) for it, now they mark it as almost valueless. Just a thought, I do think you should try the public news option, It works in the US.

 

I just had another thought, albeit a bit Bitchy and rude, But I would be willing , and maybe several other hundred people (or more) could write to B&G and say we expect this to be rectified and Soon! maybe if they see the power of this community they may budge and get up off there butt and do something to resolve this long festering open wound that poor DollMage has to bear, all she wanted was one of their dolls!! Let me know if we can do a petition or something to help Dollmage!

 

I've been randomly keeping up with this thread due to the fact that most of the dolls I plan on getting are B&G. But I have not ordered strait from the site. I've decided my best bet is to go through someone else like Junkyspot, Denver Doll or, as I just ordered my frist B&G doll, Ebay.

Now, onto what I was originally going to say~ I agree with Twospiritdolls. And I would definitely be in on that, whether it's writing to B&G or starting a petition. Four months is a ridiculously long time to wait for something to be done about this. If it has already been stated that the package has been lost/stolen by EMS, then B&G should have done something about it then and there.

If they were smart and were able to get insurance on the package then they shouldn't be loosing any money. But then again, if the doll's in the package have been marked at a stupidly low price I don't know how that would work.

But yes, like I said. I would be willing to help if you decide to start a petition on DoA or something.

 

I actually did do this after I read what happened to DollMage and this was the response I got:

Dear Absynthe,

How are you?

Thank you for interesting in this case.

First of all I should say sorry to that friend. The dolls cannot be arrived home for a long time.

Secondly, it is the mistake of Canada Post Office.
We shipped out the right parcel, with the right name and address even phone number. They have no reason to lost it.

We will do our best to check out it.
(BTW: No reply not mean I forgot it)

Last but not the least, I used to be living in Britain, I think Royal Mail Parcelforce Wordwide will not lost any big box.

Have a nice day~and Merry X'mas!

Yours truly
Layla

I feel that Layla is just shifting the blame onto some one else...and rather than just giving the refund/replacement to DollMage who is the innocent party in all this, she just seems to hope it will go away...I so wish there was something we could do...

 

This is what happens at work when parcels get lost:
- customer reports they haven't received the goods we sent
- we check the tracking number and confirm the customer's story
- we file a claim with the company we used to ship it
- they make enquiries
- if the parcel is found, it is shipped back to the customer or to us if it is damaged
- if the parcel is not found, we are reimbursed and we ship a replacement product (usually an upgraded one) to the customer. Occasionally we issue a refund if the customer doesn't want to wait for a replacement.

An important point about this process is that only we, as the sender, can file a claim. The receiver can't do anything except wait for us to take action.

The whole process can take weeks but not months. Usually we ship another parcel to the customer when they contact us, long before we know the result of the shipping company's enquiries. Either way we will get the product back or the insurance money so we won't lose out. This is a standard process for many companies, big and small.

Doll-Mage, I suspect they didn't insure your parcel for its full value. That's the only reason I can think of for them to act this way. Otherwise they'd have no reason to not refund you after several months. But that's their problem, not yours.
The only decision that you as a customer should have to make is this: do you want a refund or a replacement. That's all. Anything else is their problem. The fact that the blame lies with the postal service in Canada is irrelevant.

 

I got a feeling these dolls were marked down in value and for that reason theres no insurance.

Still isn't dollmages fault, B&G needs to suck it up, replace the dolls and learn from this.

 

zelie and Aryana, B&G does mark down their packages. (It says on their own web page) Most companies do so to avoid customs and save in insurance costs.

 

Who is B&G? I'm sorry but I do not know this doll company.

 

Thanks very much for the post zelie! I was wondering how that worked. I have to second what everybody else said. If B&G marked the packages at full value, then it doesn't matter what happened to them. B&G would still get a full reimbursement, and would (hopefully) turn around and ship out new dolls. Nobody is out any money/items.

I agree that B&G is acting very unprofessional here, but I don't think everybody on DoA sending Layla a message will solve anything. This thread alone should be enough to convince B&G to fix the situation. Just look at all the bad press they're getting. Several people already said they're not getting dolls from B&G after reading all this.

Keeley Keena - You can find B&G dolls through Denver Doll Emporium or JunkySpot.

 

Oh Doll-Mage, this whole things just makes me want to cry. I went and read thought all the pages. It's sad, but I love Lyall; however after this I don't think I'll buy anymore B&G kids, even though I love my Sandra to bits.
I know it doesn't do any good, but I do wish you could say to them "Listen, this is ridiculous. I love these dolls, but I DO NOT HAVE THEM. I NEVER had them! I have no control over the post office, YOU do something. Refund or replace, I don't care, but do SOMETHING."
Which I know you've done and they've gone ".... maybe if we wait, she'll stop pestering us, and eventually will not care, and all will be good."
But really, so unacceptable. They shouldn't be allowed to get away with this, no matter how pretty their dolls are.

 

this is so scarey, i often wonderd why sometimes packages didnt make it to me, i heard CP is shotty but i didnt know about the theft!

dont give up, email them EVERYDAY border line harass them demand ur money or the dolls... the last step is in there hands they have to do one or the other right?

i personally will be very very sketchy about even thinking about buying from them and being as i help my friends find good companies to buy from as well i wont be recomending them any time soon =(
its horrible customer service, its not there fault it got lost but u are still there customer!

i hope its resolved soon =(

 

This is going on 5 months now. It seems like if anything were going to be done it would have. I think you have a viable media story. Have you considered contacting a local tv station? That should get you some attention. Your package may even mysteriously be "found". B&G seems useless. They will never get any of my money. No matter how much I swoon over Morant.

 

i mean why no refund at least. geez take some responsibility B&G. i myself have been waiting like 5 months for replacement hands, with many messages going unanswered for weeks. i dont know if i will ever get them i send reminders all the time, i feel i will be forgotten.
i hope that she gets her money back. best of luck.

 

Mmm it's annoying, in Australia theres no custom tax for anything under $1000 AUD, I couldnt find my ems tags from B&G but my polaris from jspot was labeled "toy doll - value 45$"

I bought a set of hands off Jack on ebay for $10, If you get stuck he can sort you out with parts.

 

B&G is sounding stupider by the minute here.

1) It's illegal in many countries to devaluate an item you are posting. Also it leaves you with no resort when you buy from them. Sure you might end up with no custom fees to pay but taxes are there for a reason. we could all do withut paying any taxes but the law is the law and B&G are breaking the law and cheating you of your money.

2) It's their own fault for devaluating the product so they won't pay inssurance on their package. They charge people for shipping any INTELLIGENT company also includes the inssurance cost. Ask yourself the question when most people charge 60$ for shipping via EMS and other companies will only charge you a fraction of the cost.

3) While deflating the price and shipping the doll might have no problems now that a package was lost they can't go... Oups not our problem. IT IS YOUR PROBLEM! When you buy something it's a binding contract. Custumer pays YOU deliver the goods. If the goods aren't delivered well it becomes your problem because the custumer did hold up their part of the transaction ie PAYING YOU... so you have an obligation to when product is not delivered to either a) reimburse the custumer, b) send a replacement. Especially when the package was by authority (not even by the buyer in this occurence) authentified the package as lost or missing. yes the package was lost... it's not the buyer's fault it was. Was it Canada Post? Maybe but there are thieves everywhere along the line of shipping.

3) How do you prevent thieves? BY INSSURING THE PACKAGE FOR THE WHOLE VALUE!!! inssurance does deter thieves because they know people will be asking questions and it might lead them back to them because there will be an investigation. Well intelligent thieves anyway... If the package is NOT insured especially if it is HUGE... then a thief will go HEY EASY MONEY and swipe the package. They don't care what's in the package, they will take the package open it and sell it on Ebay. or selling it to a third party who will then sell it to Ebay.

What is boils down to is this: B&G it's your fault not the buyer, not the shipping company because by advertising that you devaluate your products: You are unlawful and blaming other people for your short coming isn't a way to do business. If you want people to trust you again then replace the dolls or issue a refund. Yes, it will come from your pockets... but guess where the money came from... You have worked hard to make your dolls... well guess what? People buying their dolls also work hard to get them. Doll-mage took a chance on you and expected you to be honest... but you are showing than to save a few bucks you are ready to loose business.

I know it is now too late for this but from now on people... DO NOT ASK for a package to be devalued... why? Because if the package is lost you are with any money. If the company is known to devalue then ask that the package be FULLY valued.. sure it will cost you more but do you really want to play Russian roulette and have no recourse if the package is stolen or lost? We pay a lot for these dolls... sometimes over a thousand dollars and you want to skimp out on security? or havng your dolls never arrive? No... If the company devaluate even AFTER you told them not to... well it is NOW their problem not yours. Also don't shop there...

We we could all do without paying the taxes... taxes are evil... but are they? They are their to pay for Hospital, roads, education, ever been in an accident? and had to receive money? Where did you think it comes from? The magic money tree? No it comes from taxes. why are doll taxed? Because they weren't made in your country and/or because your country receives taxes when you buy things. Simple as that.

Dollmage I do hope they will wake up and smell the coffee and at least reimburse you. I think if anyone interested to buying a B&G doll would go to their forum would tell them. I will buy from you once you have made restitutions to Doll-Mage. Until them you won't have my money. It might sound juvenile but right now they are acting like a kid who broke something and innocently says: Oh it was like this when I got here. But until they realise who has the real power here: The buyers of their products, they won't do a thing.

 

the last thing a company would want is bad info about them spread around. if you haven't, I'd give them a link to this thread and express the sheer number of people on DOA who have and will see this.

this thread is seriously hurting their reputation. I know I was considering buying one of their new dolls but there is no way i will because of this thread. they need to know that people will not stand for this and we aren't afraid to tell others about this. basically, blackmail them. threaten to repost this everywhere unless they send you new dolls or refund you the full amount.

 

It seems pretty clear that B&G marked the dolls down, are fully aware that they won't get fully reimbursed, and so they want Dollmage to wear the cost for them.

That, IMHO, is straightforward financial theft. It's not only that marking down prices is both lying and dangerous - write what the buyer paid, not some stupid invented number, for heaven's sake! (Aryana, omg, that is worldclass idiocy from Junkyspot. Both dolls I got while living in Australia were from Australian resellers, so I didn't realise pointless sabotaging of insurance happened!)

The main issue is that until you sign for a package, it is the responsibility of the seller, NOT the buyer. That's why you sign - it's conferring ownership!

Layla putting the blame on Canada Post and denying all responsibility is about the most rubbish thing I've ever read. If they had acted honestly and ethically in the first place, they would be able to claim on the insurance and get all their money back. They chose not to do so, so that is THEIR problem - to expect the buyer to lose all their money so they don't lose a proportion is stealing. Not stealing by sticking your fingers in someone's pocket, but stealing nevertheless, by taking money they're not entitled to - and stealing from someone who was supporting their company!

B&G dolls need to give a full reimbursement, immediately, and sort things out with EMS themselves. Then maybe Dollmage can get an Afra secondhand on the marketplace and never have to deal with them again. I am SO sorry for Dollmage!

I am so, so glad that I never went through with the Natalia I was about to buy in their Christmas sale - and she's permanently dropped off my to-buy list, cute little teeth or not.

 

I'm glad I bought my Freya second hand a while back. Add me in the boycott.

 

You know... as much as B&G is acting irresponsible here, I don't think it's fair to rag on them for devaluing the dolls. Most people sing a different tune when their dolls get to them safely but they're hit with a hefty customs tax sum. I've seen SO MANY people whine about this/that company being so mean and uptight and not de-valuing their dolls on the customs declaration that I think most companies just give in and automatically put a lower value as a gesture of courtesy to the buyer.

Additionally... You can't "buy insurance"; well, you can, but your package is ALWAYS insured to the amount on the customs declaration. Which means, you can buy $10000 worth of insurance, if that customs form says "$8", $8 is what you're getting. I have never seen it work otherwise, ever.

Also.... not much will deter thieves (or any people breaking the law, really; this has been shown by numerous studies), besides maybe an angry policeman with a tazer ready to fire at every door. Definitely not a fully-insured package, that's for sure. Do you think the post office pays for a fully insured lost package? Nah. They've got their own insurance companies that pay for stuff like that. It's probably easier for them to deal with a lost insured package, actually.

In any case, I'm NOT defending B&G's lack of response in this situation, just pointing out some things that were not "stupid mistakes" on their part. I like one of their newest boys, but this has deterred me from purchasing him until they sort out this mess(along with all other messes that have been popping up recently). I hope they realize they're losing sales.

 

I don't think it was a "stupid mistake" on B&G's part, Lelite. I think it's dishonesty, pure and simple, and they should be prepared to deal with the consequences when they can't get full reimbursement because they lied. Acting unethically and then expecting someone else to pay for their bad choices is completely unacceptable. And yeah, I will totally rag on a company for lying and cheating and ripping off the consumer.

I'm sure there are dishonest customers out there, who want companies to lie in order to evade customs and VAT, but for a company to play along with that behaviour is completely unacceptable. If a buyer is morally questionable enough to ask them to mark down a box, the only legitimate response is to say, sorry, we don't write down lies. It's not a "courtesy" to commit fraud.

I have no problem with paying VAT and customs. What I hate is the roulette where parcels are randomly stopped and then you're charged a handling fee as well - I'd much prefer to pay online, in advance, and get the parcel smoothly. But that's an entirely different problem. Whether buyers like it or not, customs and VAT are legitimate charges, and companies have a responsibility to act honestly and ethically if they're in business at all.

So, in short, if B&G can't claim back the full price of the dolls because they deliberately lied - that's their problem. Shoving it off onto Dollmage just adds another unacceptable action.

Even if the situation is resolved, I think B&G have shown low enough ethics and such a complete lack of responsibility for the consequences of their actions that I would never purchase from them, and will always recommend against them to my friends. I don't buy from Nestle, either.

Such a shame. I really did want Natalia, and she's such a good price.

 

If companies want to play roulette with customs/insurance at the buyer's request, that's one thing, because then both parties are aware of the risks and consequences. But for the company to do it of its own volition and then expect the customer to foot the bill because it failed? I don't think so.

B&G should ship her new dolls and settle the insurance claim on the lost ones on their own. That is between them and the post office. And it is certainly not Doll-Mage's fault if they didn't declare them properly and thus can't get the insurance back.

Doll-Mage wasn't the one trying to break the law, but she's being forced to pay the price. This is honestly the worst customer service nightmare I've seen in my years on the forums.

 

Like I said, MOST people sing a different tune when their dolls get to them with customs tax. There may be the occasional few who don't care (I don't ask to have my packages marked down either, only to label it as a "toy"), but the doll people I've spoken to were rather angry and upset at certain companies for not marking down the price (just take a look at the amount of complaining going on in ANY thread at the mention of customs tax). I can actually only think of a handful of companies that declare full value. I don't think throwing things like "low ethics" is appropriate here, because it was originally brought on and started by customers. Why would the companies under-declare if it's completely detrimental to them, such as in this case where the package is lost and they have no insurance to claim? The only ones with low ethics are the original customers who asked for a lower value on their package.

That's not to say this situation is somehow Doll-Mage's fault; because in this case, she wasn't informed of the lower value on the package and not offered a choice, it should be the company's responsibility to refund her the full amount and deal with the loss - and perhaps next time offer to lower the value with the disclaimer that the customers who ask for a lowered value take full responsibility for the loss/damage that occurs.

I'm NOT trying to defend B&G actions, I'm just pointing out something the reverse of which I've seen given to the companies as a loud message before.

Doll-Mage: Really? No customs on dolls? That's really surprising, because I know plenty of people who got hit with ridiculous charges on dolls clearly labeled as such. I know in the USA they don't charge tax on dolls, but I think the general consensus is that those charges hit in Canada - and sometimes quite hard.

 

Oh, good to know for the future! And here I thought I was just lucky every time, not being charged customs on dolls and related goods.

I know it might be quite the hassle, but if no one wants to do anything, I think writing to the media is the best option. It would be a nice holiday story for them to cover, along with credit card theft, scams and other things associated with holiday presents.

 

That doesn't make it ethically ok.

They can say no. Someone could tell me to lie until they were blue in the face but if I do it, it's my responsibility.

If the package isn't lost, the insurance costs less.

I think they are wrong too but they aren't the only ones at fault. The companies do not have to do it. Yeah, some people suck. Lots of people try and evade income tax, too. Doesn't make it a moral or ethically right choice. And going along with it is also a choice and I'll judge the companies who do so every bit as much as I judge the individuals who try and evade their taxes.

 

It's probably been clarified in the other pages of the thread (Haven't read though it all x3) but B&G most likely did mark your package down - mine was marked as '100$'

It's so sad about this - it was in no way Doll-Mage's fault. I think since B&G are clearly not responding and just seem to be ignoring this, you could always go with Lelite's idea and bring it to the media - this thread is damaging enough to their reputation. (I certainly won't be buying directly from them anymore :/ )

I hope you get either your dolls/money back soon, Doll-Mage! I remember seeing your order on the B&G site along with mine and that was so long ago :_: It's disappointing because I was impressed with how quickly my boy was sent out, but they're just ignoring such a big issue like this! Anyway, I hope the problem gets resolved !

 

Companies could just ask if customers want their package to be marked down. I'm the sort of person who winces whenever I get a handling charge*, but I'd still rather pay full value.

People tend to have a 'it's not going to happen to me' attitude about losing things in the post. Unfortunately, it's only a matter of time before it will happen.

*Mainly because they seem so arbituary in the UK, and you can't always predict when you'll get charged them. Plus, I don't mind paying VAT, but I'd be more happy about paying handling fees if I knew what they were for, specifically.

 

The handling fees are for Royal Mail presenting the item for assessment by HM Revenue and Customs, handling the payment on your behalf and then contacting you for your payment, etc.

Don't get me wrong, I think you should be able to pay in advance so you don't have to pay RM's handling fees - that way you only pay a handling fee if you take a chance on your parcel not getting stopped.

I don't like the arbitrary way some things get stopped and some don't but I can see why there's a fee from the Post Office.

 

That makes sense, Romana, thanks.

Yeah, I'd still rather pay VAT in advance. Although it's kinda annoying that the likelihood of your parcel being checked depends on what mailing service is used.

Still... the bulk of the customs fee consist of VAT, and maybe I can't complain too much about paying an extra £10 or whatever (oh man, I can't remember what my last handling fee was - I think it was between 10-20 pounds) on top of a $300 - $600 doll.

 

Hi DollMage,
I will not petition them if you don't want me too, I do have another thought though, has anyone sent them the list of these Blogs about the company ordo we know if they even read these on DOA? I think that they would see they are LOSING BUSINESS by not taking the proper care of you, I am so sorry that you still have not been helped out on this matter by BandG. I would have like to have Afra and Saffira but Doubt I would give them any of my money if they don't service their clientelle. Hope this works out for you and SOON!

 

How many dolls did you order? (just curious) For say one doll many comapnaies will mark it lower than that. (I just was wondering how much they tend to mark down.)

 

I would say it's "low ethics" because they appear to have chosen to under-insure the dolls on their own, thus enjoying a cheaper shipping cost for themselves, without the buyer having any knowledge of it. Canada doesn't even charge customs on these packages, so there was no benefit to the customer at all.

Now that B&G's unilateral gambit has failed, they expect the customer, who never asked for this "favor" in the first place, to shoulder the cost. That is the most critical point on the ethical scale, IMHO.

To be honest, I don't care where they originally got the idea that this was a smart thing to do -- from other customers, from other companies, from their moms, whatever. The bottom line is that in this particular situation, B&G is refusing to deal with a problem they created. Doll-Mage has been taken for a ride to the tune of around $1,000 when she did nothing wrong.

If that's not "low ethics" then I don't know what is.

 

Thing is, "low ethics" were brought up talking about the general companies who under-declare the value, without pointing out anything particular. I happen to not believe that honouring customers' requests (which, if you look, everyone magically expects total compliance on the part of the companies because they gave them some money for a doll) and lying on someone else's behalf with nothing to gain from doing so is "low ethics", and as such the "low ethics" only apply to the customers who requested such things. So I replied only to that.

This particular case, as I've reiterated many times, IS a case of low ethics because Doll-Mage wasn't informed of the under-declaring and is now expected to pay for it. I think that's inexcusable - and I agree with what's been said about this.

 

This reminds me of something that happened on EGL. There was a supplier of lolita and rocking horse shoes out of Hong Kong on ebay that was not careful with orders and was shipping out wrong sized shoes or messing up large group orders. After refusing to fix problems and many months of complaints, an online petition was made and another person in Hong Kong that used to offer a shopping service was contacted and agreed to offer the service again. Well it worked. The supplier fixed all the problems, refunded money where due, and she has acted professionally since. I don't think B&G reads these forums so they need to be informed that this behavior is unacceptable.

 

Sweet hell. I knew I was pitching it low, but I had no idea it was by that much. I am so, so sorry that you are having to experience this.

 

I would go to the media! That is too much money to lose!

 

Well, poop. I was leery about buying a B&G body before, so now it definitely looks like I'll be giving them a wide berth. :/ At first I thought it might not be so bad if I just avoided buying from Layla-Mi, but eeeeeh, I don't think I'll bother at all, even though I know there are B&G dealers out there who are more reliable.

Might want to post about it on Bad Dolly Deals, if no one has already.

 

Is there any way legal action could be taken to say that the company is intentionally not providing you a refund when they should, provided they acted legally and used insurance, be perfectly able to?
I know the company marks down their packages, but surely it isnt your fault they have. As others have said, they entered a business agreement to deliver you product and they havent finished that- I suggest looking into what you can do to take action directly against the company, and send them a message stating that they havent fulfilled their obligation to you as a buyer and that if they still dont until a week or two after the notice you will take legal action.

Though I know that legal proceedings are hard overseas, they are not impossible and its possible that the company could be sued for commiting fraud by you- claiming to deliver an item, then taking the money and never doing so, regardless of the circumstances.

This is one of the reasons I am glad I just live in the US, we may have bad politics but we dont have import tax on dolls last I checked so we can safely instruct companies to mark at full price. Unfortunately in this hobby it seems a necessity to ask for such a thing.

I'm appalled at the situation with the post office as well, here you're searched and monitored the whole time you're sorting, and the only way things get stolen is unscrupulous people picking up the mail/delivering it or snarky, mischievous teens stealing packages when they're left at your door. Unfortunately, I dont live in Canada, but if the postal service is a private company, you should be able to sue them for losses incurred by them, and at least recoup your money somehow. Regardless of what it was insured for you have no control over the sellers actions and it was one of their mailpersons that stole it, plain and simple. They should be prepared to pay for the mischief they allow to go on under their noses.