Resolved Problem with a split with siteblock

I am equally concerned about this. We don't have customs fees in the US and I did not hear anything about the fees until yesterday. Paying 116euros that I did not know about in advance is quite a shock. I am still trying to determine what is the most appropriate thing to do next.

 

I've been thinking about this quite a lot, hoping to come up with a fair solution. What happens if we don't pay the customs? If it goes back to Iplehouse, can we have Iplehouse ship it to me? I'm pretty sure it would be under$100 and no customs. Then, of course, I would ship the body to you, but I am certain it would be less than what you are being billed now.

 

From my perspective, you have received $468, as agreed according to the terms of the split. I also agreed to pay shipping costs from you to me. I purchase from Iplehouse quite a lot and I know things are expensive. I know you wanted the HID body and I chose to participate in the split because I was willing to pay these amounts for the head and to add the outfit and additional shipping. All of this was agreed to and paid promptly.

On Wednesday, I received an email from you saying "Hello, I have a good news and a bad news.
The good news is that the Iplehouse order has arrived in my town today (it's at the Chronopost office).
The bad news is that there is Customs fees at 236 euros. So you have to pay 116 euros for Customs fees." Until this time I knew nothing about customs fees, it had not been mentioned in the agreement at all. And it sounds like you were not expecting these fees, which is unrealistic considering you live in France and are familiar with the way business is done. If I had known in advance about these fees, I would not have participated because I know I can get items sent to me without fees and for a standard shipping cost any time I want to. I didn't especially need the Asa head or that outfit.

From what I have learned the last few days, everyone in the EU knows they will have to pay taxes and fees when an item is purchased from outside of the country. They save up their money so they can pay those fees when the package comes in. It is normal and expected for you. It is not normal for me. It feels like you are demanding ransom. I pay extra or I lose my money. This is no way to conduct business. I have saved the money to cover the shipping from you to me, because that is what we agreed to. I am not prepared to do anything else.

I'm not a rich person, either. I use layaway a lot and have a very tight budget - especially since I bought some things for my kids and grandkids for Christmas. This surprise expense, as I said before, is a shock.

 

I still have to pay shipping from you to me. It was a mistake on your part to fail to mention the fees. I feel bad because I know you are not being dishonest - just made a mistake. But it is a mistake that you expect me to pay for. I will be more careful in the future to ask about customs fees when dealing with purchases from other countries. I am willing to offer half of the amount you are asking for, not because I feel responsible, but because I feel your pain. This means I am willing to pay $58 euros for customs fees plus what it will cost to ship the doll head and outfit to me. If this is not acceptable to you, the only other thing I can suggest is to find someone in your area who wants to purchase the head or the outfit, sell it to them, and send me a refund.

 

I am glad we have reached an agreement regarding the customs fees. Now, if we can work out the problem with our shipping costs, everything will be good. You have chosen the Express shipping service, which costs 103,35 Euros with tracking and insurance. This is the most expensive choice of shipping offered by Chronopost/Colissimo. They offer parcel shipping that is a good service but is a LOT less expensive. I have ordered dolls from France and used this service.
Here is a sample of the page where you would make the choice, Parcel is the one in the middle:


If you put in package weight of 1000g, this is the result:



As you can see, it is much less expensive. Please allow me to use this shipping method. I don't understand why you want to use the most expensive option.

 

When I use this website:

Calculateur de tarif – Lettre, envoi recommandé et colis – La Poste

I get € 26,30. And it includes insurance up to € 1,000, with tracking.

 

The price you gave me is the actual price for EXPRESS SERVICE not STANDARD SERVICE. I had to get help from others in the EU, specifically France, so I have done the research to make sure this is correct. I am not trying to make things difficult for you, but what you are using is an express service and it costs a lot more than the standard service. I will try to demonstrate more clearly.

When you use this link:
Calculateur de tarif – Lettre, envoi recommandé et colis – La Poste
it takes you to the postage calculator for La Poste:


Click on Démarrer and it takes you to this screen:



Choose Colis, click on Choisir, then you get this screen:



Choose International, click on Choisir, then you are here:



Select ETATS-UNIS (Y COMPRIS ALASKA ET HAWAII), click Valider, and now you have these choices:



Select Affrancissement, click Choisir and it takes you to this page:



Since our package is 850g, insert 850g into the box for Poids de l'envoi, click on Valider, and this is next:



Here is where you choose Colissimo instead of Chronopost. When you click Choisir, then you get this:



I chose Oui because I want full coverage for this package. Then the next page is this:



I chose 500. When you click Valider, the next screen is this:



I chose Non. You may wish to choose yes, that is up to you. Next screen:



Et voila! A savings of 60 Euros! I will admit, I have spent several hours researching this and contacting people who could give me good advice. For this amount of money, I think it was worth it. I don't know what system you are using that prevents you from seeing this, but you need to use a different system.

 

@sahtyne I have sent you step by step instructions on how to get the parcel postage for this package. I am ready to send payment once I know you will be using the correct shipping method.

Also, I would like to see pics of my head and the Iplehouse outfit in its package. You don't need to take it out of the package, just take a pic as they came to you.

Thanks!

 

I'll have to ask you to show me step by step, as I have done for you, to see how you are arriving at that amount. I have had several other people calculate shipping and they are getting a smaller amount.

 

@sahtyne, tell you what, don't worry about it. I have come to the conclusion that you are unable to understand or unwilling to try to do this right. Or perhaps you are trying to punish me for refusing to pay customs when customs were not part of the deal. You cannot be trusted to do the right thing. It troubles me that you do not have any negative feedback, when clearly you are difficult to work with. I will be filing a claim with Paypal to get my money back, as well as leaving appropriate feedback in the forum. You do what you want to with those items.

 

First, thank you for the pics. It is nice to see these items.

It is not my intention to insult you but I have spent many hours researching this and I have talked to many people who tell me the shipping should be only 30 or 31 euros. I even used the La Poste website to get accurate pricing. It is very strange that your pricing is so different from what is available online.

It is unfortunate that you feel the need to lash out at me. Until I was being charged for things I did not expect or do not need, I paid everything you asked for, on time, as agreed. I have not changed anything. At this point I have only asked for a reasonable method of shipping, which you do not seem to be able to provide. I have verified online the cost of parcel shipping, I have provided for you clear step-by-step instructions so you can see how I came to the price of 31,30 euros. You have NOT provided step by step details of how you are getting the price that you want me to pay for this shipping fee. If you go to the post office and tell them to send a package at the express rate, they will bill that amount, we will pay that amount, and nothing can be done later to change that. Once the money is spent, it is gone. If you go to the post office and request the parcel rate, you only pay the parcel rate. I have had dolls shipped to me from France for far less than this amount you are asking for this small package.

We seem to be at an impasse. You say the price is one thing, I say it is another. You call me names and insult me, I don't think I've called you names but you feel insulted by me. We clearly are not going to see things the same way.

How about I just come visit you in France and pick up my things in person?

 

I need you to show me, step by step, on the La Poste website, how you are getting this price. Everyone I have talked to is saying the you are using the Chronopost Express price. Someone sent me this receipt of a shipment received from Dust of Dolls in France. As you can see, the shipping was 2kg box and only 35 euros. Your pricing is not in line with real amounts that other people are using and are being charged. You are the only one I've talked to who gets this price.



I don't want to back out of the agreement. I want you to use the correct shipping method, at the correct price. If you can't do that, I will do what I need to do to protect myself. If that means I must get a refund from Paypal, then that is what I will do.

 

I have a friend in Spain who is shipping me some things. What would it cost to send these to her? Then she can send the whole package to me.

 

@sahtyne I keep forgetting to use the page process.

 

@sahtyne
More research:
Colissimo shipping for a doll, 36euros.

 

If I close the disputes, you don't have any reason to ship my things at all.

Better plan: If you have the package fully insured, and it does not reach my friend the doll artist in Spain, then you can file a claim and collect the insurance. Once I have proof that the items have been received by her in Spain, I will close the Paypal disputes.

 

Ok, so I need to send you the 58 euros I agreed to pay toward customs, plus 21,15 euros for insured shipping to Spain. I am sending Paypal payment for goods and services but will pay extra to cover the fees. I believe 85 euros will cover everything, plus some extra. I have sent you the shipping information for my friend in Spain. As soon as I receive confirmation from you that you will send the package to my friend in Spain and accept these arrangements, I will send the payment.

Hopefully we will finally be able to resolve this split.
Thank you!

 

After discussing our options, we agreed that @sahtyne would refund my money and issue an invoice that included shipping my things to Spain. The refund was sent by bank draft and has not cleared yet. Once the funds are clear, I will pay the invoice and my things will be shipped to a friend in Spain. I have other things being shipped from my friend in Spain, so this works out quite nicely for all involved.

 

I checked with Paypal and the refund has been processed. The credit card that was used to make the payment has not received the funds from Paypal yet, so I am waiting for those funds to be posted. Unfortunately I do not have this large amount available on my card, so I must wait for the refund to appear on my card. This has been very slow but we are getting closer!

 

Update: the part of my payment to @sahtyne that was made by credit card has been processed and applied to my credit card account. The part that was paid by bank transfer was also received. When I tried to pay the invoice sahtyne created for the new transaction I discovered that it would not allow me to pay in two payments. It has to be the whole amount, but I only had about half in cash and the other half available on my credit card. To solve this, today I used the cash to send a payment to my credit card company so the whole amount will be available. It should post tomorrow or Friday and I will be able to pay the invoice then. Thank you for your patience.

 

@sahtyne, I was finally able to send the payments. You should be able to ship now.

 

The package from Spain arrived yesterday. I have not had a chance to open it and check everything out yet, but so far it looks good. Will let you know more later today.

 

I finally had a chance to go through this box this morning. Everything was delivered in good condition as agreed. @sahtyne even included a wig as a gift. I love the doll outfit and the head that I received through this split. We may consider this problem transaction resolved.