Negative Feedback poupees de mes reves

We agreed to cancel the sell. The buyer @poupees de mes reves stated that the money to be returned should be "x" amount of dollars and asked for it to be returned to them PayPal by "friends and family". Before I did the return, I warned her that my account was a business account. (PayPal decided a couple of years ago that because of the amount of trouble that was caused with "friends and family" transactions after 2020, PayPal Business Accounts were forbidden from doing "friends and family" transactions.
So, if I SENT the money with a new transaction, we could both get a fee. I had hoped that using the refund button to would give back all of the money. The buyer said it did not. I gave PayPal a call and asked if the buyer received any fees when the money was refunded. The representative told me that there was no fees and the money the buyer was out was due to the currency exchange rate changing. I informed the buyer of the conversation. I wanted to know if the buyer was out any fees and asked for some type of e-mail or receipts from PayPal that would confirm any fees or other money that the buyer is missing. I was giving the buyer two weeks to provide the proof. And, I hoped that we could figure out what money could be due to the buyer. And, I wanted everything resolved within one month.
Instead of showing me receipts, this ended up with the buyer leaving me negative feedback.

The sell was made in April and I canceled the sell in May. I started to process the refund a week after we agreed to cancel.
I am not sure how to best resolve this or if I should consider this resolved. I hope that there are some neutral parties that could help us resolve what might be the problems with the transaction.

I decided that we should cancel because the box returned to me. This was my first time sending international and I did not know that sending to the buyer's region, I needed extra descriptions of the item inside of the box.
I was not going to ask the buyer to send the shipping cost again for my mistake. I could have asked because we haggled on the price of the merchandise. But, the buyer could be out extra money if I tried sending it again (changing tariffs). I made my decision to cancel because I assumed that both of us would not want to pay another cent more on this (buyer due to the import and myself being out of pocket for now having to be out of pocket for shipping costs). So, ...this dispute, it's a bit of an ironic dispute.

 

* I did not mean "two weeks to provide the proof". It was four weeks to get everything together and see where any money is missing or fees charged. I told the buyer: "I will give you until the end of the month, to let me know if you are planning to ask PayPal why the amount they gave you back was different." It is better to get a break down of everything that happened in a timely matter from PayPal, to figure out why there is any missing money at all and if there is missing money.

 

I am not sure about posting details of payments publicly.

Spoiler: Redacted proof of box return

 

Spoiler: Proof of return of shipped box

Spoiler: Before processing the refund, I did warn that my account was a business account

:
poupees de mes reves
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Full Marketplace
Refund me < REDACTED > EUR
The PayPal charges are yours.
So you have to make a payment between friends so the charges go to you.
My paypal address : < REDACTED >
poupees de mes reves, May 10, 2025

tinyflame
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I'm waiting for the money to go back into my Paypal account. I hope to refund you before the holiday weekend this month, here.
By the way, PayPal forced my account to be a business account long time ago.
tinyflame, May 13, 2025

Spoiler: I asked if the buyer would be pursuing PayPal about any funds missing from their refund. I also asked if we could look over any fees together

:
tinyflame
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Full Marketplace
I called PayPal. The refund was "paid in full", but I was told that the difference you received was because the exchange rate between USD and EUR changed.
But, maybe you can contact PayPal and see if they can refund it or if there were any fees charged to you (between eur and usd). Please get it in writing from PayPal, break down of: Currency Conversion Fee (not refunded) + money you are out due to Exchange Rate + anything else = < REDACTED > eur. I would like that information before June 17th, so that I can make the best decision by June 21st.
I would also like to remind you that I am out over < REDACTED > Eur for the shipping, since I have refunded everything. I will give you until the end of the month, to let me know if you are planning to ask PayPal why the amount they gave you back was different.
tinyflame, Monday at 2:41 PM


poupees de mes reves
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I won't ask PayPal because it's your fault. I asked you to pay me in euros, not dollars. I also asked you to pay between friends, which leaves the expenses up to you. Finally, I'm not responsible for sending your package. If you make any mistakes, I'm not responsible.
I think you never actually sent a package. You must have gotten a better offer to sell that head in the US. You pretend to be innocent, but you're not.
poupees de mes reves, Yesterday at 4:10 AM

 

At no time, did either one of us formally agreed to pay one another's fees. I'll leave it up to any third party looking at this, if that's debatable. Neither of us even has sent proof of any fees to one another. This was the sell contract: "Payments more than 14 days late (or cancellation of sell): sell is canceled, money will be returned to buyer (less non-refundable deposit) no later than 16 days after cancellation.
for layaway (or pay deposit, then in full later): $60 non-refundable deposit".
The reversing of the transaction (refund) was done within 30 days of the original payment. I also gave the buyer their deposit back; the never needed to ask for it. (Let me know if I would have been required to attempt a resend, if it was a "no refunds" contract.) Please note, in one of my prior posts, that the buyer's current decision is not to pursue the payment vendor for any money lost in the refund process. Then, the buyer left me a feedback. So, I will take that as the buyer does not need my help if they decide to dispute the payment vendor on that, later. (The money they claim is missing could be a glitch. I think they might have 60 days to dispute billing mistakes between themselves and the vendor.)

 

Please note that the two weeks are up, so I will take it that the buyer's final decision is not pursue the payment vendor for any money that they claim was missing from the return. I have not made any contact with the buyer since starting this thread. The buyer has not contacted me about anything.

The buyer had left me a negative feedback before proving any fees associated with the dispute. I have also proven here that the head has not been double sold. I at least need to know if it is okay to update the sales page for the item, showing that I still possess the item.

Can I consider this transaction finished? May I leave a feedback for the buyer now?

 

I would not recommend.

Buyer only wants to pay friends and family. Claimed that I owed extra money before I reversed the transaction. Told me that they did not get their full refund, and refused my help to figure out if any money was missing from their refund. They decided to leave a negative review, instead of opening a dispute on DoA. Seeing how little money this was over, I would suggest that this person to never do a Friends and Family transaction and as a seller I would suggest to avoid doing a friends and family with this person. If losing that little money was TOO MUCH, I can only imagine how devastating a Friends and Family transaction that goes wrong would be for this person.