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Resolved Paging Raffael

Jun 19, 2019

    1. Hi I am trying to get a hold of the DOA member Raffael. I purchased a Dollshe Ausley Love head from her. I made two payments for her she was really good about messaging me back after a day or two after the payments were made. After the second payment was made she sent a message saying that she would send her out to me. She never sent an email saying she sent her out or sent me a tracking number. The doll is coming all the way from Germany and I know it will take a long time. Last message I got from her that she was sending my doll head out was 5/14 I sent a message 5/23 asking if she had sent it out yet and if I could have a tracking number and didnt get a response, than another message on 6/6 and still no response, than another one 6/17 and again no response. Early today I sent a message to the email address she gave me for paypal to send the money to and yet again I have not received a response. According to DOA she hasn't even logged into her acct since 5/17 so I hope nothing has happened to her I just want a response and a tracking number so I can see where the doll is. No response from her is making me a little nervous but since she has good feedback I don't want to open a claim with paypal or cause her any problems until I'm sure I'm not going to be getting the doll head.

      Thanks Sherry
       
    2. @Raffael was last on the forum on May 17, 2019. They are now Being Paged.
       
    3. No response was ever received so I have filed a claim with PayPal to get my money back. Proceed with caution in purchasing from this buyer.
       
    4. I am so sorry for my awful late reply and behavior.
      I have just replied to you, dear Sherry, to ask how you would Like to proceed. I am sorry for my silence and deeply apologize for the Bad feelings i have given you.
       
    5. Raffael has contacted me and issued a refund for the doll head. This issue has been resolved. Thank you.
       
    6. Sherry has been very kind and helpful. Thank you again, Sherry.