Resolved Paging Hiatari - unhappily resolved

I recently purchase a doll from Hiatari.
The package just arrived yesterday with problem. I have contacted her but there's no response.

Hiatari, please response to my message.

 

One day after I made this thread, @Hiatari contact me asked for video and pics of evidence (26th).

I give her the video on the same day, and give bunch of detailed pics on the next day (27th) as her requested.

But since then, there's only silence.
She didn't respond back to me despite of couple of messages I send to her.

After inspected the damaged of the doll and props, I found out the damages MAYBE originally come from Hiatari, and not because of shipping. If it's true, then It's mean she lied, because she stated the doll as "no damage" on the sale post.

I'm thingking of open paypal claim, but will waiting for her to respond to me until next week.

 

I recently purchase Iplehouse EID Leonard from @Hiatari

At first, I asked for short layaway, but finally deal with full sum. I asked for a pic containt all of the good included in the sales. Right when I asked for their paypal address, they told me to paid as friend\family. Even though they never state anything about it on the sale post. You can see the original post sale here
I refuse right away at that time. Ready to back off as I don't feel it safe for me to send payment that way.
But Hiatari reassure me with their feedback, claim that both last transaction done this way. They said they need quick money and paypal took too long to release their money unless the payment send as friend\family. And offered me the option of send payment 50-50 as purchased good and friend\family to reassure me even more.
Though I'm still a bit worried, but I agree with that option.
I send the payment on the very same day. And ask again of photo of all the included in the sale since they don't give it to me yet. It's all on 28th June.
Hiatari give me the pic the next day, 29th.
Here's the pics that they give me.

I noticed there's only 1 gun on the pic and asked them about this, and this's their answer

I believed them and see there's no problem. I ask Hiatari to pack the doll safely and just take their time, no rushing here.

Hiatari give me the tracking number at 1th July.

But when I check the tracking number, I kind of surprised to see that the package posted at 29th June. The very same day when the requested pic are taken and that time, clearly the doll still fully strung and no pack job at all yet.
So fast ? I doubt a little at that, but decided to think positively.

The package arrived about 1 month later. Please note that the package arrived at my post custom at 23th July and I picked up the package the very next day, 24th.

The package still warped cleanly with original russian post plastic. No hole or anything. The box also not beaten up. Only bit dents on the sides, that's normal for me. But when I open the box, I got shocked.
Here's the pic of when I first open the box
I stopped taking pic at this point, and start do video recording instead. Here's the videos



I immediately contact Hiatari about this. I'm shocked so much as I never received the doll come with this condition through my time in this hobby.
After calmed down, I carefully inspect the goods. The doll dirty all over, I scrub it piece by piece.
And then I found the damages. Which is, as I carefully inspect, is not due to poor pack\ damage during shipping.

 

The head have heavy wig stain on the face. Also there's an obvious white mark\crack on the right cheek.

The inner piece on the torso are detached. And it doesn't fit with the torso. There's a gap. Also chip on the leg.

The gun have it trigger cleanly and completely detached. And I can't find that piece. I found it weird, since the trigger part are thin and fragile. If it got damage during shipping, It should have snap\ break. Not cleanly detached like that. I tried to yank the trigger on the other gun ( to see if it easily come off). It didn't even budge and I afraid it will snap if I use more force.
Then I remembered the requested pics which missed 1 gun in the pic. After zoomin the pic, I found out the damaged gun is the very same gun as the missing one. I check the pic on original post, zoom in again, and found out the gun lost the trigger part from the start. It mean Hiatari lied and intentionaly tried to hide the damage from me.

The sword got snap off. I noticed the sword are bend in the original sale pic and indeed come bend to me. But when I glued the sword back, I found the sword didn't fit in the box. How did Hiatari even fit it in ? Unless they forced it and the result, it's snap.
Honestly, the box are way too small for EID male ( plus weapons and outfits). Even with messy unwarped doll parts and weapons , it still stuffed full.

I asked Hiatari for partial refund.
They refuse and shove the blame to my post office\custom . Even though I already pointed the damages are not due to shipping.

Their reasons : ..........
I found it unacceptable.
First, the stain and mark on the face up did not clearly seen on the sale pics and even worse on the requested pics. Hiatari state the doll as "no damage" on their sale post.
Second, the inner torso. They should told me when they unstrung the doll, that part are detached.
Third, the sword. I blame it fully on the poor way they forced pack it in the tiny box.
And last, the gun. This's the most unacceptable to me as I really feel tricked here.

And to make it worse, Hiatari even lied and tried to fool me, saying that they lost money due to exchange rate and do me a favor with not mentioning it.

While the fact is, I'm the one who paid for it. I paid for exchange rate, paypal fees for both payments and even send a bit more for the handling fee.

So my conclusion, this member are not trustable person. Honestly I would not bought this doll in the first place if I knew it flaws and damages . But now I don't dare to send back the doll as I don't trust them anymore. Especially with the fact that I send half the payment as friends\family. I afraid I will lost both the doll and my money if I continue to do transaction with them.

I've make my claim at paypal for partial refund. Let's just see how it's going.

 

Their reasons : ..........

 

No, the wig stain not visible. Even after I zoom in the picture, at much I think it's just a projection of the blue background.
And the white mark on the cheek, if it doesn't visible on the picture, it make it more neeed to be mention on the sale post. This's a basic of selling the doll. She can't just ignore it as it doesn't exist and state the doll as no damage.

And the bent sword, yes I aware. I told Tatyana multiple time, I did aware the sword are bent. But bent and snap are completely different. She missing the point here.

And she again avoid answering about the gun.

Tatyana looks like really like to boosting her feedback. She did it multiple time when assuring me to send payment and to avoid the blame for poor handling. As if I don't have feedback too ? I'm in this hobby more than decade and done many transaction. Never have any problem before.
She said she didn't see the inside. I asked her to unstrung the doll. Obviously she seen the inside when she unstrung. She has a chance to told me about it as I do not rushing her with packaging at all. But she did ignore it and done her express packing. How could I even know about the faults ? Am I a magician ?
As a doll owner, she should know that inner piece is important. Especially for a big doll like EID. That piece hold when we do the posing with the torso. Without it, the lower torso can't hold the pose of upper torso.
Yes, it can be fixed with some work. But I need to work for it. I did try to glue with hotglue first, it come off. Glue with superglue, it come off again when the doll strung. Some people said it work with putty. I bought a putty and trying with it. Hope it will hold strong.
But I definitely will tell the buyer, if I sell the doll in the future, unlike Tatyana. And it definitely reduce the price of the body.

Yes, the first message I send her, just a second after I open the box indeed my overreaction, as I'm still shaken and emotional when send the message. I did send another message right after that, correcting my overreacting message. Calmed down inspect the doll parts one by one and send the pics of damages to her.
As for the tape, all package to my country will opened by custom. Opened and re seal again, yes with the tape. Especially now with covid19, all package must be opened to be sprayed. I especially did tell Tatyana about this. That's the biggest reason why I ask the doll to ship unstrung. You can ask all Indonesian members. We even need to pay for repacking fee ( even though it just a tape).
But it doesn't mean the custom wrecked all the content of the package. As it seen at the video, even the smallest pieces are unwarped. The fact that the package only spend 1 day at my customs. There's no way they so iddle to wrecked it with hundrend or thousand another package they have to handle on that day.
Beside, in decades I send/received package, never it happen.

Yes, I did claim I do not trust Tatyana anymore and will not take back my claim. She lied to me, how can I trust her again. She still do not want to take any responsibility and again and again try to blame all to shipping/custom. Missing all the point and ignore my questions. Ignoring her lies also.

DoA's admins are not judges. They will not judging. It's completely on our hand to settle this transaction. Please read the rules. I made this thread for we openly discuss with facts provided, also for record (also for paypal) and for feedback.

What's the point of the pic of outer packaging ? It's the same as the one I provided. It show nothing. I asked for the inside of the package. To see if Tatyana indeed warp the parts carefully with bubblewarp and clothes one by one as she claim or not.

The pic of the face up blurred, I hardly can see if there's a flaws or not.

As I said, the bent are not the problem here.

No, the stain are not clearly seen unless being told and look at it once again.

 

Tatyana simply ignore all my questions and not willing to discuss. She just urge me to send back the doll.

I have escalated this problem to paypal , let them solve it out.

I'll update again later.

 

Update from me.

The paypal ask me to send back the doll for full refund of HALF of my payment !!!!

Now I get it why Tatyana always urge me to send back the doll. So she can have both the doll and half my money. Brilliant. This's what she aimed for since the beginning.

The paypal actually siding with her. Unbelievable.

Can someone help me with this ?
I lost my way. Paypal only tell me to contact my card provider, while I paid with paypal balance . What a joke.

 

Update.

Paypal by force closed my case already, since I can't provided them with tracking number (obviously)
So I can't make a claim anymore.

Hiatari ignored me for weeks now (both my pm and mail) . Though it seems she login to this forum as if nothing happen.