No response from Denverdoll about a order.

If they don't respond and you paid through PayPal, you might want to file a claim before your time runs out. They might respond to the PayPal claim and ship your doll head. If they don't you will at least get your money back.

 

Unfortunately it appears that if the order was paid through paypal, the 6 months have just past. If the paypal was funded through a credit card, there may still be a chance. I had to do that once because paypal wasn't helpful with my dispute, so I went through my credit card's bank to dispute the charges successfully.

As with DDE not responding, I inquired about something (I didn't have any pending orders at the time) about a doll and never got a response. This was around the spring/summer time. I wasn't too concerned since it wasn't something terribly important.

@Dothea Did you email DDE with your order number or your name? Because with your last name, that's apparently how they look up your order. If so and they are not responding, then, yes maybe file a dispute if you can. Contact paypal to see if they can possibly assist you, if not and you paid via credit card through paypal, then contact your credit card's bank to dispute.

 

have you tried phoning? (303) 733-6339

 

There is always the possibility that the emails aren't going through for whatever reason. Maybe it's going into their spam or the sending is somehow not working. You may wish to try an alternate email just to rule that out, or give them a call. As another person said, be sure to mention your name and order number.

I've worked with DDE many times, typically no news just means the pre-order hasn't arrived to them yet. I've found them to be trustworthy and consistent over the years, so try not to worry too much. I've never had a problem getting answers to my stupid questions with them, so don't give up just yet :P

 

I had contacted them in mid October and heard back quickly. Agree with some others here -- maybe the email is being filtered out?

DDE is also on Instagram so that's another place you can try to teach them, if email isn't working. Good luck!

 

they are also on FB message them there:
Denver Doll Emporium | Centennial CO

 

I recently bought some in stock items from them (Not resin) and it arrived to me in about a week? I'm sorry you haven't heard from them! I also didn't try to email or contact them though.

 

If you need help let me know I wouldn't mind phoning them for you. If you give me the order number and any info needed.

 

ok. No problem for me to do it though. So just message me if you feel the need.

 

@Dothea I'm a bit late, but DDE is extremely responsive. I've ordered from them many times, and they respond within a few hours. To me, it sounds like your messages are going to spam. I've had this happen with a dollmaker who I've ordered from regularly, and somehow, my emails, even though I had been in contact with them a few weeks ago, started sending mine to spam.

I would leave a comment on Instagram saying what you said here and that you've sent them a DM with more details. That way, they can also get a notification as some private messages sometimes don't get notifications. Hopefully by now, you were able to get in contact with them!

 

Hmm...I believe that on the Tianba thread [post #14] that someone mentioned that the head would have been finished or shipped Oct / Nov. But, I was assuming that it was if you ordered direct. And, that seems to be true because someone posted the arrival of their head mid-late November, that person ordered direct.

I haven't followed long enough to figure out how long it takes DDE [on average] to receive a doll, after people start receiving dolls direct from manufacturer.

 

Ordering through dealers also tend to add a couple of months to the wait times because dealers order in batch, and it may take longer for them to receive all the heads. Just a note for the future!

 

Hopefully you get news, soon.