Negative Feedback for Ricky Doll

I too am in the same ordering group and have to recieved my head. I wont post my emails as they are word for word duplicates of chibaraki's. I also feel that ordering from Ricky is not a wise idea, IF you get your head it will be after way too much time has passed and many unpleasant emails.

 

HI


Becuase of DDos, I can`t accept My Email.
I use my account, but suddenly I can`t use My Email. steel now.


Please, wait your turn.

I shipping start today. I send doll step by step.
You`ll receive next week.

Thank you.
__________________

 

Myself and toshirodragon recieved an email from Ricky yesterday saying that she would refund us and to wait until she does:

I got the email about reconsidering the dispute as well aand I sent her back an email saying that I wasn't happy with her lack of communication, her service thus far and I didn't want the head I ordered anymore since if I did get him, all I'd do would be to resell him. So I asked for a refund and this is apparently the response for those of us who just did not want to go through with getting a doll we no longer wanted anymore.

I am hoping that she refunds the full amount promptly because if I have to wait another two months for it to get to me, I will not be happy. In addition there's an update on Ricky's site stating that all the dolls from the orders have now been shipped:

 

I received that email today as well. I know my dispute was automatically closed as well.

 

Well keep us in the loop and I'll call them tomorrow as well! I'm already irked at Paypal for the 45 day bullcrap.

 

I just received this email from Paypal:

So what now? Since Ricky has said her account is closed until "we" declare to them that we're satisfied?

 

Ricky hasn't closed her account, Paypal has closed or frozen it for her.

 

I sent an email to paypal with my dispute numbers (that were automatically closed as well) and asked them to remove my disputes against her so she could send me my refund. At this point I don't know what I can really do as for me to call paypal it's an international phonecall. They haven't been at all helpful on my side of things either. I also haven't heard back from paypal after I sent that message.

God I just want my refund. I don't know how we'll get it when we can't 'close' the cases.

As for all the people jumping to conclusions that weren't involved, please stop. It's entirely uncalled for.

 

I'm hoping so. Thanks a lot for posting that, chibaraki I hope that Ricky will be able to get our funds out to us now.

 

Please DO NOT post into this thread unless you are directly involved in the transaction. Thank you for understanding why we need members to stick to our guidelines.

 

I got this from Ricky today and I emailed back saying I'd tried to talk to paypal and they said it had to be done on her end, so she would have to talk to them herself. Speaking of paypal, they emailed me twice today and they were both USELESS repeats of the SAME THING. They didn't even READ what I wrote AT ALL (because the second was a response to my reply to their first one in which I stated I understood what they wrote but her funds needed to be unfrozen for her to refund us and they DID NOT READ IT) - I'm fast starting to think the paypal customer service staff are useless.

I sent them a very ranty email about them not even reading what I said and told them I HAD spoken to the seller and come to a resolution and that they needed to unfreeze her account for it to happen. I hope they get the message this time. D:


Anyway after that I got this back from Ricky after emailing her that she needed to contact them too:

Honestly, paypal are the ones who are starting to jerk us all around now I think :/

 

Agreed. Both times I've emailed them I've gotten back form letters, telling me to work it out with the seller. The second one said the selller had to contact Paypal before anything could happen, which it sounds like Ricky is trying to do. Jeez....

 

Do we have any updates on the progress of this yet? I haven't heard anything useful back from paypal or Ricky as of yet. What about anyone else?

 

I've been out of computer distance but I didn't see anything in my email. I guess I need to put them on the list of calls to be made this week.

 

I found out there's an Australian call centre. So I'm going to make a call tomorrow morning to see what I can sort out.

 

I also emailed her about 2 days ago. Sadly, I'm beginning to think we are seriously screwed here.

 

I got an email from Ricky on the 13 August.

I don't know what we can do about this?

 

I got it as well...I'm thinking we're screwed. I wonder if GE Money would go after PAYPAL for the refund.

 

Okay guys!! I called paypal and got something USEFUL out of them!!! I got someone that also spoke ENGLISH this time so it was a lot better! SO. Here is what I found out:

Ricky can't send us funds BUT PAYPAL can issue us refunds from her paypal balance if she sends them an email authorising them to. So what I did was send Ricky an email telling her EXACTLY what she needed to do to make paypal resolve this (since it was specific and there is no branch in korea that speaks her native language, I simply wrote it for her to paste in). This is what I wrote:

I will see if this actually allows me to get a refund and I'll post back here and let you guys know so you can do the same thing.

 

Fantastic!! Thanks! I'll be waiting to hear!

 

May I page Ricky of Rickydolls? If not I apologize for any inconvenience and please delete this.

That February I bought a head from her, that was posted to be shipped about mid April. April came and went no doll, I sent her an email in May and she said there were delays but it would ship shortly. Again in June I emailed her and again she sent me the exact same letter down to the typos.

Early in July, three of us in the waiting room became impatient and started demanding refunds. We opened disputes with Paypal, all of which were closed immediately. We were told to wait the dolls were coming. And she DID ship out the dolls, except to the three of us wanting refunds.

I recieved and email saying she'd refund us. A few days later I recieved another email saying she couldn't refund us because Paypal had frozen her account and I needed to contact Paypal. Which I did, and I believe the other two did as well. Paypal, of course, told me that Ricky would have to contact them.

At least a month ago, I emailed Ricky and offered to take a head in lieu of a refund, apologizing for causing her trouble. Also about a month ago, gridbug emailed Ricky with instruction on how to refund us our money. I have not heard from her and to my knowledge either has gridbug.

It has been two months since she offered to refund us our money and still nothing.

 

Did you purchase the head via DoA? Through a thread in the Marketplace?

 

I did not, which is why I wasn't certain I could page her.

 

Thank you, chibaraki, for stating that information! So, what's known now is that the three of you have not received your purchases nor refunds? The last time Ricky was on DoA was 25JUL. But she has since contacted at least one of you via email. Please feel free to keep this thread updated! The mods will discuss.

 

I just received thie email from Ricky:

Sigh Frankly I'm thinking she's NOT understanding what Paypal wants her to do.

 

I'm thinking a chargeback is the only way any of us will see any money. Let the bank go after Paypal and Paypal go after Ricky...

 

All right, I've just emailed Ricky and asked her to send me the money via Western Union. The WU site is in KOREAN which means she'll understand what to do to send the money to me from one of her local agents. There's no excuse for her not to agree to solving it this way, so I'm going to see what she says to it.

 

Well nearly ALL the Western Union locations in Korea are at Korean Banks. This is why I asked her to send me my money that way. There will be absolutely no excuse for her not to send me my money because it's easily accessible where she is, it's in her language and all she has to do is fill out a form.

If she doesn't agree to it, then I'll talk to my bank. There is seriously no way she should be able to say no. I'll be taking further action if she tries to refuse to send me my money.

 

I'll be waiting to hear. Seriously this has gone on LONG enough.

 

This morning's email:

Okay time to call my credit card company, I'm done with this stupidity.

 

I emailed her and said there was no reason for her not to use it. HELL I even said she could use PART OF THE MONEY SHE OWED ME to cover the fees so she wouldn't have to be out of pocket because I just want it back. I got this as a reply:

She said she was trying to open another paypal account. I said she should make an exception and use western union to sort this out because there's no reason why she shouldn't be able to transfer the funds that way when paypal wasn't an option. I said I'd been waiting long enough for a refund and that I didn't particularly want to wait another month for her to do whatever she's doing.

That being said, we're apparently waiting for another shipping period??? What the hell.

 

I agree and I'm rather resentful of her blaming us for starting a dispute.

I'm not envisioning a long career in this business for her.

 

It's been the four weeks she requested. I just sent her another email asking her to transfer me the money. If she makes another excuse, I'll bring this point up with her about receiving payments for her auctions.

 

I ever order with rickydoll and I got my my bad experience with this artist doll.

In her websie said the doll will shiped within 60 day
but Ricky made it toooooo lateeeeeeeee for 5 months (or more for other people)
I'm order my 17body on 3rd order peroid

Ok, at first i understand that doll producing may be has some difficultly on thier way... that is the thing I known in common...
but, Ricky also has very BAD communication with her customers anything is NOT clear she is NOT going to do anything
to tell her customer that why she send the dolls late than the shipping period , there is only "SILENT" I got from her.

And There's NO any notice e-mail or anything to tell her customer til she was complain by customer and asking many
and many time about shipping the dolls. I asking her for three times or more about my shipping peroid and the email
she send to me is copy paste same as the other. But during that time she still play game and update her blog but no
any update about the dolls she is selling, like there's notthing happen and "that" make me soooooooooo worry
about my doll and also my money!

And now I'm already received my doll for many months ago( about five months after order period I can't remember it well)
but I just give her a feedback(sorry about I'm very late for this) and this is why I WILL NOT going to do business with Rickydoll again
because she's lacking of the good communication and also responsibility to her customer.


ps. sorry about my poor Eng.

 

I ACTUALLY GOT A RESPONSE FROM RICKY TODAY FROM AN EMAIL I SENT HER! Okay, apparently her account is limited til the 16/01/10... so she asked me to wait 2 days. Hopefully, I'll be emailing/hearing from her then. I'm not COUNTING on it, but I will be doing a check with paypal later today to see if that is the case or I can confirm this in any way.

Hojo: Sorry to hear about your bad experience too.

 

I too, got that email. I won't count my chickens quite yet but.....

 

Oh my... well recently emailed her and called her a crook and a cheat... maybe that's what did it?

 

I emailed her a week or two ago as well. I didn't say anything of the sort that you did, but I said if she can't pay me, I'd at least like compensation with a doll head that I was meant to get, or some other doll head she has made in the time I've been waiting. I said that I'd waited over and above what she asked me to last time and didn't hassle her at all during that time, so I'd like it if she got back to me.

I'm hoping that THIS time we actually get somewhere... it's doubtful, but I'm hoping.