My Very First Bjd is here…but I’m a little heartbroken and confused

You are so valid for being upset, this is NOT typical and I'm sorry it happened to you, most especially for a first doll. You should definitely let LegendDoll know what happened! They will likely also be shocked at the state of that box and willing to help you set things right. No clue on that double CoA; it's possible they had printer issues and it's not more serious than that. Hopefully they can explain.

But as far as the box damage - that looks like UPS to me. What a nightmare to recieve a box in that condition. It's very good you took a bunch of pictures, including before you opened it. The damage to the interior box matches the outside, so it was likely fine when it went in. I think the damage and shifted position and face cover are also from what looks like some pretty violent treatment. Poor guy had a rough trip to you. The odd smell may even be from the trip... hard to say.

Again, so sorry you're dealing with this. Inform LegendDoll right away, and UPS should also take responsibility.

 

I hope they get back to you quickly! I don't have experience having issues with a LegendDoll order, but I can't imagine they wouldn't want to set this right. And your mom will understand, too! You will still get to have fun with your boy soon, I'm sure of it.

 

It's not typical, but it does happen sometimes that a box gets severely damaged in transport. I had a Ringdoll boy that looked fairly bad, the whole side was ripped and the top of the company box fell apart. The dolls leg was broken. It almost looks like your box got stuck on a conveyor belt. That happened to my Soom doll and he got lost for a month in the mail.

Some dolls do come wearing underwear. Mystic Kids and Dollmore have underwear, and Volks dolls also come in chemise and bloomers. I don't know if Angel Studio does this. I don't have any of the dolls.

Some companies do send a doll with two certificates, one is for the head and one for the body. One certificate might be more faded or a different date if the parts were not made at the same time.

I am not making excuses for the way that your box looks, it looks terrible and you have every right to be upset about how badly it looks. I hope that the doll is fine and all in one piece.

I just wanted to answer some of the questions that you had asked.

 

I would also recommend a good bath for everything - maybe the powdery coating on the face cover is just from dust, but it *could* be mold or resin dust and either could potentially be bad for your health.

You'll probably need to restring him anyway to adjust the tension and repair the chipped pieces, so while you're at it I would give all the parts a wash with basic dish soap and then put him back together with fresh elastic.

It's a little work and might seem intimidating for your first doll, but personally I find working on my dolls to be very satisfying and a good bonding experience!

 

This is awful. I'm so sorry this happened to you. It's even worse it's your first doll.
You are currently sitting at 151 days since the purchase date. If you paid through paypal, your protection is almost up. This is absolutely unacceptable and you should NOT let the claim period pass. I wouldn't be suggesting this without having you contact Legenddoll first and seeing if they will fix this without a claim, but you are extremely close to having paid the full amount for a destroyed doll. I don't think they'll be able to fix this in 23 days and it would be awful to see your mother's money go to waste.
I do not suggest doing anything with this doll until it is solved. If you change anything, it won't be in the same condition you got it in.

 

I agree that sending Legend Doll all the pictures of the box damage and broken doll parts is important. They can file the claim with UPS and possibly even send you replacement parts for your doll.

However, if they cannot send you replacements, fixing those parts is doable. There are tutorials here on DoA and possibly elsewhere online.

 

It looks like some one stomped on the box as hard as they could. The boxes are sturdy enough that this kind of damage wouldn't happen though casual mishandling. If it had not been so badly damaged, the doll would have arrived exactly as you imagined it would.

I am actually surprised there isn't more damage.
Still, you will now get to be better acquainted with your doll when you make repairs to him.

He's beautiful and now he has a hero's backstory to go with him!

 

Oh my god I'm so sorry this happened to you and its definitely not typical. I have heard some horror stories about legendoll though and I personally steer clear from their website. But I'll echo the same sentiments as others have said: definitely reach out to Legenddoll and send them photos. Hopefully they can help in some way, whether it be a partial refund or filing a claim with UPS. I hope everything works out for you and its made right. This is absolutely unacceptable.

 

Did that box get run through a hydraulic press or what?

I'm sorry this is your first experience with bjd, but as was said, he certainly has a heroic story now and so do you! Thank goodness the head itself is fine.
I hope you keep us updated on the situation when it's resolved!

 

I have ordered directly from Angell Studio’s English website and my doll did arrive in plastic. Typically around this time of year, I also request that the outer box be wrapped as well for weather proofing. Hope this can give you a reference point because mine was squished but not accordianed.

Mold release is pretty common on many products, so I typically will go in with a damp micro fiber if I think there is residue.

 

@Bluechelle : I'm SO SORRY that happened to you WOW. the box damage is insane... from what it looks like (this is just me conjecturing) but I think the box must have gotten caught up in some type of machine - maybe when going through all these sorting facilities and gotten crushed.

I know it's very hard to be excited and happy - everyone wants to open their first doll in the fancy box, fresh and new out of the box... so you are totally valid for feeling sad and disappointed. But, if it helps in some way - my first doll arrived with one of his hands completely broken. Fingers were all snapped off, this was back in the day when doll companies weren't doing all the fancy foam packing (which is likely what minimized the damage to your lovely guy!)

I was really bummed because I wanted to just enjoy him, and instead I had to take all these photos and email the company to get a replacement, but they did replace the hands as I'm sure Legend/A-S will do for you as well. Once the shock wore off, I had so much fun with my first new doll! So take some time to feel your feelings, but just know the shock will wear off. You have a gorgeous doll now, and once you're feeling up to it, play with him. He will make you feel so much better

Also... your guy is officially the poster child for Angell-Studio durability because I CANNOT believe he survived all of that with a couple of chips. Color me impressed...

 

I'm so sorry that happened! Echoing the others in this is 100% transport damage from UPS mishandling your package or it getting stuck somewhere in the system. Make sure to ask Legenddoll to get you replacements of all the broken parts if they haven't offered it yet.

As for why you got to order a discontinued sculpt in a certain skin tone - afaik LegendDoll has special agreements with some companies that allow such backorders, even if the company is no longer offering them directly. So I'm pretty sure your doll is new and not used goods! The ripped underwear is unfortunate but uhh... haven't we all the posing issues are just from the string tension being uneven and is a very easy fix.

In any case - congrats on your beautiful doll! I hope LD sends you replacements for the broken parts quickly, and once you've relaxed a bit, everything else is easily fixable. Hope you get to fully enjoy your doll soon!

 

I’m so, so sorry you and your beautiful guy had to experience this! I’m sending you my condolences.

At the very least, he looks very happy to finally be home. I hope he can bring you lots of joy in the future.

 

Geez, that is… quite a lot of damage. I haven’t ordered from Legendoll before, but I would agree that this is most likely the shipping company’s fault, and hopefully the dealer can send you some replacement parts.

I’m really sorry this happened. Opening your first BJD should be a magical experience, and it’s very unfortunate you were denied that. I definitely understand being frustrated and sad about the condition he arrived in, but it’s not the doll’s fault, so do try to enjoy him. Like others have said, at least now he has an interesting backstory.

 

I am so glad a solution was provided for you. Generally with newer dolls, it is easier to get a resin matched body part. I have had body parts replaced by companies through dealers with pretty smooth results. I have also had them offer to sell me a replacement part when something was broken. The resin match wasn't there, but the function is sometimes more important.

I know duties suck, but in this logistical world, especially around the holidays, I think it is worth paying extra for peace of mind and insurance.

 

Aww, I'm sorry you had such a stressful experience! I hope you bond with your doll in future

 

So sorry this happened. My first bjd arrived broken too, it was such a deflating moment.
thankfully replacement parts can be cast and I see they've agreed to do that which is great.

looks like UPS just mangled this. It looks like it got wet and got really knocked around. That he isn't more broken I think is a testament to how tough resin actually IS. I mean damn.

 

My god, what a disaster! I'm so glad you were able to get replacement pieces. If this had happened to me I would have passed out from sheer horror! (I nearly did when my dog decided to use my limited Darak-i Wendy as a chewtoy, btu was able to get replacement parts like you did.)

 

Sorry that this happened to you.