Lost/Damaged My package has been marked lost. What now?

After over three months of waiting, USPS has officially declared my package to Spain as "lost." I filed a claim over two months ago, asking them to find it, and it was ignored until I called them last week. (They openly admitted that no one had even looked at the case.) Instead of trying to look for it, they just immediately declared it lost.

Has anyone else been in this situation? Can I open another claim and ask them to at least look for my package? What are my options? USPS has been very unhelpful and evasive.

 

I sold a doll. Unfortunately, the package was insured for $18 as opposed to the full value ($80) due to an error on the postal worker's part. I just learned that when I went to file the claim.

 

Thanks for the advice. The buyer has asked to not be refunded, as she still believes that the package will still show up, but I'm definitely going to consider doing it myself.

I didn't know that about Spain! I had an issue like this once when I shipped there over a year ago but it finally showed up after months of being "in transit."

The unfortunate thing is that it was a one-off Volks head so it was OOAK.

I'll contact PayPal next then! Thank you!

 

Oh hey! Updating this thread with some good news.

The package arrived in Spain almost three months after I shipped it. All is well. The final straw was getting my mother involved. That woman has an amazing power over customer service people.

Next steps are to hopefully get refunds for shipping/postage fees.