My big problems with Dollzone Spain

Demand a refund! If they don't want to give it to you, get in contact with authorities.
Dollzone is a great company, and while I haven't personally ordered from their main website, I think you'll get much better service than you did from DZ Spain.

 

ok .. i'm from spain and it even living here i can tell you that when people here in Spain ask me where to buy a dollzone i tell them to buy it on Edendoll.. they are quick and don't have the problems that has Dollzone Spain... delays more delays.. it could take for a doll four months to get to the house of the person who ordered it if you ordered in Dollzone Spain.

I don't know that thing that told you Dany about waiting for a month for the inquiry.. last wednesday i did one inquiry because one package i sent hadn't arrived to its destination .. so i went to the postoffice to ask information about that package and quickly they found that they had comitted a mistake ..they sent the package to Valencia instead to Sevilla.. I did the inquiry the same day..only a few minutes passed since the postman of the postoffice told me.

Guess it's strange OO ..i don't know about sending packages to other countries ( i never had a problem of this kind with foreigner countries XD ).. but i don't understand why to wait till the package come back again to the origin.

About the address... if you know for sure you didn't comite any mistake .. they should send the package to you again without any more charges .. damn.. i hate dollzone spain =_= .

 

I'm also from Spain and I have seen a lot of problems with this dealer. Yes, it is supposed to be always Dollzone China's fault, but Dani is a student and it seems that he can't deal with this job, so I have seen a lot of curstomers like you who have suffered not only delays, but also a poor treatment and even big delays with e-mail replies. Me mysef have had to wait 2 months for a BB suit and almost a month since the moment he received it, because we live at the same city and was impossible to meet up.

So my advice to you at this rate is: claim your money back. I have checked that buying at Edendoll.com or doll-zone.com is cheaper, I would save around 10€ with an 1/3 doll and even they are faster. So yes. Don't pay another 50€ because, in addition, in Spain post services are REALLY expensive. And use the money again (of course, claim it full, including shipping and bank transfer taxes) to buy your beautiful Mo at the official sites, not dealer. Maybe you will save some money and will have your doll soon.

I wish you luck ^^

 

Hi! I don't know how the post works in your country, but in my job we sometimes send things to different countries, and in some of them the post offices don't tell the reciver that they had a package. It's them who should phone the office and ask (it's very strange, but it's real). And really it's not fault of the person who sends the package if they don't ask for it.

I'm not telling you that it's what happened to you, but maybe you should ask at the post office if they send a notice for this kind of package. If they sen it, and you didn't get it, put them a reclamation (to the post office). It's their fault.

(I know that Dani didn't do it well at all, he should have asked to the post office before and told you where your doll was, but it's true that if it was your office who returned it, he is in his legal rigth to ask for the money again)

I hope this can help you a bit.

 

I don't know how does post offices work in Germany, but here in spain it goes this way:

The postman goes to your home with the parcel. If there's nobody at home, they left a note asking you to go to the post office with it and take the packet yourself. They wait for... I can't remember if its 15 days or 30... well, if you don't go they sent the packet back.

I think it went in one of this ways:

*the postman never went to your home and never left a note, and the packet layed abandoned in the post office until Dany asked for him. Then the postman checked the date, and returned it back to sender.

*the postman went to your home but there wasn't anybody at home, or he went to your house just with the note because the packet is BIG and he's a lazy guy (it happens a lot) and anyway, the note dissapeared before you could see it, so the packet awaited in the post office until the time was gone and they returned it back to sender.

That's what "not demanded" means.

Your post office made a big mistake, a 50€ mistake. I know Dollzone Spain is well known for LONG delays, and I don't know nothing about that thing of waiting a mont to ask for a packet, but facts are facts: go to your post office and ask them why nobody gave you the packet and why they returned it to sender whitout warning you. Because it is their fault.

The information in the spanish service web page is pure madness:

24/05/2008 Admitido.
26/05/2008 En tránsito.
26/05/2008 Recibido en Oficina de Destino.
27/05/2008 En tránsito.
28/05/2008 Salida de Ofic. Internacional de origen.
26/06/2008 En tránsito.

So it left spain in 26 and arrived to germany in that same day and then leaved spain AGAIN onde day later and it's still traveling since then!

I think Dany wasn't careful enough to check the web page, but it's post service's fault. He should demand a compensation for the shipping costs, because the packet never reached its destiny and it's clear just checking the tracking number. As long as the packet was marked in german, it reached germany, but was returned to sender. Maybe it's german post service's fault. Go to the post office and ask them what happened, and why, if the packet never reached germany, it was marked in german as "Nicht abgeholt", and demand a compensation. I don't know if they would give it to you or not, but you should try.

 

Hi !! I bought my first doll ( Xiao Mei ) at Dollzone Spain. It was a mistake. It took two months to get my home, the wig was wrong and the dealers didn't keep us informed about nothing, they all the time said it was the chinese people fault. For my part, i recomend everyone to buy directly from the chinese web. I hope your problem solves soon . kisses .. keep your spirit high.

 

What Mayumi_Nyu says is true, if your post office returned the packet without telling you any information that the packet arrive to your post office... then, is not Dollzone Spain fault. ^^u Dani could legally ask you again the money for the shipping. Other companys like Luts for example made the same if the packet was returned to them.

So, first, ask to your post office.

Good Luck with all of this, hope you have your Mo soon! :***

 

grr... double posting. u_u

 

I don't know, but Dollzone agents are not very good in europe. I have to say that i ordered from DZ Spain twice, never a big order, just some stuff they had in stock and i never had problems with them.
However, in the UK i had a huge problem and had to enter with a clain through paypal.

It's very weird that the doll was held for a month in the in Spain's international post office before it was sent to Germany. I believe it was a problem with teh Spanish service.... or it wasn't checked in in Germany. DHL is knows for failing to scan international items. Because of the date in the package, DHL probably assumed no one claimed the parcel and sent it back.

It's both DHL and Spanish post service fault rather than yours or Daniel's. 50 euros is alot. I don't think an MSD would cost that much.

I suppose you could always ask your money back, hopefully Daniel will refund you, but then, i don't know how DZ agents work. There are 2 DZ agents in Germany, one in Berlin. Maybe it's safer to order from them since shipping will be cheaper and faster.

Because of the nature of the product, you are bound to have problems. I always have problems with my orders... it's awful and frustrating but you have to get used to it.

 

Well, i don't made orders with dani, but in spain, is not de first time that people say that dolls (and not only dolls, clothes, eyes, and more) took a lot of time to arrive to spain. I know that is different made an order of one doll, than 20. But i always think that dani can made 2 different order, one for dolls, and another for accesories.

I think that the money of the first shipping he can't return, but you can say taht return the money fo the doll, and with this and a bit more ( i know that now is sad) you can buy it from the edendoll webpage.

I buy to this shop and i'm very happy with they. Rapid, perfect. Always answer the emails.

And the balence of money, isn't different. Yes, with dani, you have a cheap (or not, in spain is a bit cheap) but is in regular service of spain "correos" that is very bad, the worst in the world. In edendoll you pay a bit more, but is EMS and have insurace, a track code that really works, and is urgent ^_^. So i always prefer edendoll.

Y hope all going ok from now, and edendoll or dani can solve your problem. A lots of hugs for you

 

I think too that the best is that you ask a full refund and order the doll in another shop.
Dollzone Spain hasn't got good feedback. The waiting time is so long, about 3-4 months for a doll, it's a madness (I had to wait months just for an unpainted head).

Buy your doll in Dollzone China or Edendoll will be cheaper and much faster.
I highly recommended them better.

Good luck!

 

I'm sorry about what happened to you, as the other girls I recommend you to claim for your money and buy your Mo at the official website (hope you can convince your parents >_<) and not with the spanish dealers. I hadn't ordered anything with them but they have lot of complaints for their poor service.

Things doesn't work this way, I think they offered you a dreadful service, you shouldn't pay another 50&#8364; after waiting for months and less if you gave them the information correctly. Is not your fault so they should take care about the issue, not you. But first I would go to your postal service and check that it was all okay there, because maybe it's a matter of them and not of DZ Spain.

I hope that will get resolved, cheers, it usually don't go this way, you know (even if I understand your disappointment U_U). Oh, and if you need to translate any spanish thing just let me know, I'll be glad to help you ^^




(Postal service in Spain sucks, so that chaotic info at Correos' web is coomon -____-)

 

Hello dear,

before I start saying anything, I must say I am Spanish dealer for Dollzone too, but not linked at all with Daniel, we work separately (I offered my helping to him, but he simply refused it, so Dollzone China hired me as "second dealer").

I feel very ashamed for Daniel's attitude, and furthermore I feel very angry too for this kind of taking the situation. I do believe that dealer's work is to make arrive the doll to the cutomer at all costs. Yes, unluckily some mistakes made that the first time the doll didn't arrived to you, but it is HIS responsability to accept the concequences and of course pay the shipping costs to your home place.

Of course I cheer you to claim your money, try speaking directly with Dollzone China, and if you have any kind of complication, please feel free to contact me and I will talk to Dollzone China directly. Cheer up, you'll get your doll!

 

That's horrible!
Maybe Chincheta can help you to get in contact with Dollzone again?

 

since I don't know if I can write here in german, I do it in english ;D
Well, I also had problems with dollzone Spain(opened a thread)
The cancelled all my orders even if I paid for them immediately!
Thanks godness there was only this problem with paypal, so they didn't get any note for the paid goods...
Anyway, dollzone Spain seems to have trouble with the whole selling thing.

I hope you get your doll soon...

 

=/ My first doll I got from Blue Fairy Korea. My second from Think Pink Netherlands(dollzone tan Mo).
Next time try at Think Pink, the shipping costs aren't that high either.
Also they're friendly and answer immediately if you have questions.

 

yeah I understand =(
You did a lot, I mean you contacted dollzone a lot of times.
Sure it's annoying and you feel betrayed, that's out of question.
I'd help you if I knew how.
Try to contact DZ again and tell them ou want your money back. Then try order from Think Pink.

I ordered clothes from DZ Spain 2 months ago.
Meigi's clothes... and I didn't receive them yet.
You see, you're not the only one =/

Don't give up though! BJDs are so great and once you have your boy, you can't leave him a day without staring at him n_n
and don't forget all the photoshootings you'll do!

EDIT:
Oh see how interesting... I got my package today the track&trace told me. have to call my mum to check out.
I ordered the goods on May 16th *cough*

and sorry, it's pink hazard now, not think pink!

 

to tell you the truth, i wouldn't order from pink hazard again @.@
i have had a bit trouble because they wanted me to pay via iban instead of paypal. i sent my parents to my bank (normally i do live in germany but atm i'm in tokyo and couldn't go there by myself >.<) and they said that i would have to pay fees for it. when i asked pink hazard to sent me an paypal invoice because i don't wanna pay fees, they wrote something like "you don't have to pay fees. why didn't you check this with your bank at first???" in the end i got an invoice for paypal with 8&#8364; shipping added. therefore i should say that i ordered a wig for 10&#8364; and let them deliver it to germany...
nuiihren, "kopf hoch", i hope this problem will be resolved soon if you'll get the money back you can order again via a german dealer or direct from the dz page... i really hope that you will have your doll soon >.<

 

...Still no news on the progress?

 

I so hope this gets resolved for you and very quickly. You should not be treated in this way and you have been incredibly patient. I think it's time to demand the refund via Paypal and buy Mo from the Chinese website. It is a shame that "Danny" has behaved in this way, and I certainly won't ever be buying from this dealer after hearing all these nightmare stories.

I hope you will be able to enjoy the world of BJD's really soon; it is so much fun, but when things go bad- they really suck

Absynthe xxx

 

Did Chincheta also never reply? That really sucks >~< Absolutely no idea why no one from DZ will help you. Is there maybe a reliable DZ dealer which you can contact and ask for help or at least advice? I wish I would know one but I never ordered from them...

Most dealer are not too bad at all. Got my B&G Afra from renaissancefashion at ebay. He is a fantastic dealer (unfortunately he does only B&G and AOD...)

 

I had a lot of issues with the dealer in Spain, my doll was cracked on the shoulder ( after waiting a very long time) and they were terrible to deal with, trying to blame the post service and asking my to get a refind from the postal service. they would not even attempt to put it right

I emailed Dollzone them selves who were fantastic. they apologised for the service and seemed genuinely upset that I had been given the run around. They offer to replace the broken part straight away and within a few weeks I had the new shoulder part.

I will never order from dollzone spain again. If you want a european dealer, use Think Pink.

disgusting service from dollzone spain they don't deserve to be dealers

 

At the moment their are more problems with Dollzone Spain, but Pink hazard is very good.
I do visit them once in a while, I live 20km from their house.
from all the contact I had with them and other people in the Netherlands and all the transactions made, I have to say that they are friendly, they do communicate and they are very quick in anwersering mails and sending invoices.
I could recommend them if you are still interested in buying a BJD ^^

 

Nuiihren, your story is horrible it's a pure nightmare.
Even more so, since this is your first BJD. This shouldn't have happened.

The only thing that really makes me wonder though is why didn't you order from the very beginning from one of the German dealers? We have two DZ dealers here and they are both recommendable. So why from Spain? Shipping is so much more expensive, if you order from Spain.

 

is there any possibility to involve a lawyer in the whole thing? legal actions against the company could be a good idea. i'm not a big fan of actions against the companies but this case should be resolved. especially since they keep ignoring you

 

We are talking about a chinesse company. Too difficult and expensive to take legal actions against them. And I'm not sure that DZ have anything to do with you. Your problem is with the Spanish postal service, and DZ-Spain. Anyone else.

 

You should open a PayPal claim...btw I wanted to buy a Dollzone Yume from them (SPAIN DZ)...I've sent a lot of mails asking info and about order...and NO REPLY! Very bad service.
I bought mine from Junkyspot (she's great)...I really love DZ, what a pity the European service is terrible!

 

That's a really bad situation, because your dealer will claim that it was the post's fault and not his, the post will claim that it was either your dealers fault or your fault, since you did not pick it up (in their opinion). And the company is not really responsible for the wrong behaviour of some of their dealers. After all these sellers don't work for that company, nor do they have a special responsability for that company. They are just some guys who offered them to promote and sell their dolls through their website and for that they get a special discount when buying dolls. So the only thing that DZ will probably do, if they here of more stories like yours, is that they might choose to not continue their relationship with that special dealer. But this won't get your doll to you.
As things are now I don't think that this dealer will ship it once again for free to you... most probably you will have to pay him the shipping price once again if you want to get your doll. Sad but true.
On the other hand, if the shipping was a disaster the first time who will guarantee that the package will arrive now?! So I'd actually agree with Stella di Carta, it would be best to try to file a PayPal claim, however, I'm not sure about your success with the latter, because as far as I know PayPal claims are only possible for items bought through ebay...

 

I thought, a Paypal claim is possible for every item no matter if bought through ebay or not.(?) Not too sure about it, I have never been in this in situation... But I think in Nuiihren's case the time to file a claim is over.
It really seams to me like the easiest way to get your doll is to pay for shipping again...

 

What if she pays, and the same thing happens? Then what? We need to give her more info on possibly what to do if this happens maybe?

I'd find seller's location and call local police. He's basically stealing in my opnion. DX Hope things turn out better for you


Don't give up! There are good people in the world, but some are just BAD EGGS.

D= Stick through this. I know I had a similar situation with my first doll. PM me if you'd like to know. =D

 

I really hope for you that you will get your money back soon. However, better not send him the original document, but a copy of it only. Who knows, maybe you'll need the original document, if he isn't willing to pay your money back.

By the way, you payed 180 EUR for a Mo? With face-up or was he supposed to be tan skin or something like that? Otherwise 180 seems too much in my humble opinion

 

awww, don't give up, I'm sure someone will help you! D:
did you try to contact dollzone itself?
Maybe they'll contact the dealer...

-->[email protected]

I'm glad this never happened to my first doll. I would've been very shocked too. ;_;

 

I've tried to contact the DZ Spain owner to tell him that sending your money back would be the best choice, but I'm not sure that he would answer me. Well, he's a college student, I've heard that he has been very busy because of his exams, but anyway the on-line shop is a bussiness and you can't just forget about it. If he has no time to spend on DZ Spain it would be better to stop getting orders for a while. You can't just let the things go on their own.

Anyway, there are some complaints in the spanish forum too. It seems he hasn't been doing his job propperly for a while.

 

See what a little bit of public humiliation can do for a seller?

I'm sure this topic had nothing to do with it, but it's still fun to think of it like that!

 

WOO HOO! I have been reading this thread and am so GLAD to hear the doll is there with you! Brightens my day and I know it does for yours!

 

AH, I'm SO relieved and glad you got your doll!! I had been reading your posts and I got all angsty, cause it was all just plain horrible.

Congrats on getting your boy!!

 

Congratulations! So there is a happy ending after all ^________^

Post some pics of your doll soon!

 

dug duh duh duuuuuuuuh!!
conratz!! I'm glad this turned out good for you!
So please show us your dolly soon!

 

Yes, yes! Please show us pics of your boy

 

I've been following this thread in horrified sympathy for you (and your Mo!) and I'm so thrilled that it's been resolved at last! Please post some pictures of your boy soon...and give him some extra cuddles from all of us!

 

That's fantastic! Congrats
I'm so glad that this got resolved in such a positiv way!

 

Congrats!

 

Hello dear!

I am very sorry for being so late, I was occupied with my last Dollzone order and I simply didn't though about entering in my DoA PM's zone.
I have already answered through PM, I am very glad everything ended well! aheartbea

 

I've been reading this since your first post and I am glad that you did get your doll. :3

 

Congratulations....i was getting so wound up over your treatment as I was reading this thread. So happy to see it has all been resolved and you can finally appreciate your doll