Mint On Card Feedback (ALL)

* What did you order? Doll love Kaja, Doll love Kaja head, and AS joint cushions
* When did you order? 11/11/13
* How was the communication? Their communication was great, sent an email as soon as my order was processed and then again when it was shipped out.
* How easy was it to pay? easy
* How long did it take to ship? About 5 days. It took 5 weeks to process (it was a pre order). Christmas delayed it a bit but that is understandable
* Was the quality appropriate for the price, in your opinion? Yes!
* Did the item look like the sales pictures? The pictures didn't have any good angles, so it is hard to tell.
* Were you satisfied with the product? Extremely!
* If you weren't satisfied, how did the company solve your problem? N/A

 

What did you order?
DollZone Stramonium full set.

When did you order?
November 2013, on a six month layaway.

How was the communication?
Spectacular. Not only were their replies prompt, they were incredibly friendly, and were prepared to go above and beyond when I pointed out that DollZone forgot to add a piece of the fullset outfit.

How easy was it to pay?
Very simple, direct debit.

How long did it take to ship?
Once the layaway was over, my Stramonium was shipped VERY quickly to me and arrived within a week.

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
Very!

If you weren't satisfied, how did the company solve your problem?
N/A!

 

What did you order?
Dollzone Raymond head and Fantasy Doll 69cm body, both in tan skin

When did you order?
January 24th, 2014, one payment

How was the communication?
Excellent as usual. They are always very prompt and friendly with any questions one might have.

How easy was it to pay?
As easy as breathing; one simple debit card charge later and he was partially mine

How long did it take to ship?
Less than twenty-four hours. He arrived, and I got a notice the next morning saying he had shipped. He was with me by the end of the week.

Was the quality appropriate for the price, in your opinion?
Very much so. Although Dollzone's difficulty in processing orders made the wait much longer than it should have been, it was well worth it. No scratches, scuffs, chips, cracks, missing magnets, or discolorations. They even provided me with a neck doughnut.

Did the items look like the sales pictures?
Absolutely identical

Were you satisfied with the product?
Utterly and completely, as I've been in the past. It was a delightful preordering experience, and I will happily buy through them again.

If you weren't satisfied, how did the company solve your problem?
N/A!

 

* What did you order?
K2 Garden Party pink dress (1/3), K2 White spotted panties (1/3)

* When did you order?
July 28, 2014

* How was the communication?
I sent an email asking about the particular shade of pink they had and was responded to within a day - very prompt and friendly!

* How easy was it to pay?
Very easy.

* How long did it take to ship?
Shipped the same day I ordered; order arrived in two days .

* Was the quality appropriate for the price, in your opinion?
Yes, even better than I thought.

* Did the item look like the sales pictures?
The dress was a lighter shade of pink but the description of the item stated that the pink color varied. I sent an email asking about the color and the color matched what I was told.

* Were you satisfied with the product? Very satisfied! Although I never received any free candy like I've seen in other people's box openings but that wasn't a big deal. Would definitely order again many more times in the future!

* If you weren't satisfied, how did the company solve your problem? N/A

 

What did you order?
Doll Family H - YoSD - XiaNuo - Normal Pink Skin - Blank


When did you order?
Jan 28, 2014


How was the communication?
Communication was fast (as they have an auto response to all emails, however the ACTUAL reply can take up to a week, depends on how livid you are with them)
However, I found them to be very rude and once there were problems as they stopped telling me about my order when the order never even came in.


How easy was it to pay?
Extremely easy


How long did it take to ship?
They never shipped it. I don't even know if they got it in as they haven't said anything to me.
It's been 25 weeks.


Was the quality appropriate for the price, in your opinion?
It's not much different than the company price and you're better off buying off an ebay seller


Did the items look like the sales pictures?
Never got the item


Were you satisfied with the product?
N/A


If you weren't satisfied, how did the company solve your problem?
They didn't. They told me to wait until the 25th of this month to receive a refund. They didn't apologize for how long it's taken. They never apologized for not telling me what's going on. No apologies. Just a cold response to a longer wait time. Just a two sentence response that they would only issue a refund on the 25th of August and if I were to cancel now I would have to let them keep the first deposit.
I am absolutely livid with these people. I will NEVER order from Mint on Card ever again.
Worst service ever.

 

This is a case of a customer believing that our store policies do not apply to her. We email all customers when their order is on the way to us from the manufacturer, again when we have received their order, and again when their order has shipped out to them. It is stated on all Doll Family - H listings that orders can take up to 27 weeks to receive once an order has been submitted to them. Our policies state that pre-orders can not be canceled, but customers can be fully refunded if 27 weeks have passed and the manufacturer has not yet mailed out the order. It will be 27 weeks on August 25th since this customers order was submitted to Doll Family - H, so that is when she would qualify for a full refund. If she does not agree with our policies then she should not have selected the box during check-out stating that she does agree with them, and she should not have submitted an order with us. We make our policies very clear precisely to avoid situations such as this. If a person does not like our policies they should not buy from us.

As of this typing Doll Family - H has said that this customers order has been shipped, we are just waiting for the tracking number. Once we have the tracking number we will provide it to the customer so that she can see that we are being honest.

Update 8/22/2014: This customers order was shipped out to her via FedEx Express on August 19th 2014, she was emailed by us when we received her order and was sent an email from FedEx containing her parcels tracking number.

 

* What did you order? Island Doll Island Skin Eric, full set Island Skin Vivian, opal skin high heel feet 1/3

* When did you order? April 2014

* How was the communication? Fantastic! I actually made a mistake and ordered the wrong skin color for Vivian -- I meant to order opal! -- and while they couldn't help me with that because when I realized my mistake the order had already been placed with ID, they did manage to talk ID into casting the opal feet in island skin instead so that those would at least match my doll. Great service, really appreciated!

* How easy was it to pay? Very easy. I placed the order using just their website's system and it all went through just fine.

* How long did it take to ship? Had to wait for my custom doll order to come in, so it took several months.

* Was the quality appropriate for the price, in your opinion? Yes, very good!

* Did the item look like the sales pictures? Mostly; Vivian's face-up looked just like the company photos, while Eric's was a little bit different, but still very beautiful. Also, even though they were supposed to be the same skin tone, for some reason Eric's skin is much more yellow and less translucent than Vivian's skin. Maybe just a difference in the resin batches. That's on Island Doll, anyway, and nothing Mint On Card could have predicted or controlled.

* Were you satisfied with the product?
Yes! It is also worth mentioning that they sent my dolls, each in their own box, both boxes packaged in one large, sturdy shipping box with LOTS of padding -- this is the best-packaged doll shipment I have ever received!

* If you weren't satisfied, how did the company solve your problem? Well, since the mistake was mine when I placed the order and got the wrong skin, I'm just glad that they were willing to communicate with Island Doll until they were able to find a good solution.

On the whole, I was very, very happy with the service, product, prices, and selection available from Mint On Card. I found them by a chance internet search when I was looking for Asleep Eidolon dolls, and they are now my number one source for BJDs for every brand they carry!

 

What did you order? : A Doll Chateau Bella doll
When did you order : December, 2013
How easy was the communication? : Very, no language barrier at all
How easy was it to pay? Very easy, paid with PayPal and was sent / received immediately
How long did it take to ship? : The following day my order status was changed to "shipped"
Was the quality appropriate for the price, in your opinion? : Very much so.
Did the item look like the sales pictures? : Yes, looked as close as humanly possible (as she did have a face up, and of course those cant be 100% exact)
Were you satisfied with the product? : Very much so!!

 

* What did you order? Dollheart Fukubukuro SD13 boy
* When did you order? Sept. 8 2014
* How was the communication? was good. Got notification when I ordered and when the item shipped out.
* How easy was it to pay? Very easy, just follow their order instruction.
* How long did it take to ship? 3 days
* Was the quality appropriate for the price, in your opinion? A little disappointed but it's a Fukubukuro bag so no complain :p
* Did the item look like the sales pictures? Yup(at least the bag wasXD)
* Were you satisfied with the product? product wise I'm okay but shipping wise ...VERY satisfied.
* If you weren't satisfied, how did the company solve your problem? N/A

 

What did you order? A Pre-order Dollzone MSD outfit
When did you order? The middle of April
How was the communication? Excellent, I emailed MoC twice and both times received quick, knowledgeable responses
How easy was it to pay? Simple
How long did it take to ship? Once the item arrived, a little less than a week
Were there any missing or broken items in your order? No
If there were any problems with your order, how did the company handle them? It took almost FIVE MONTHS for my order to come in.I know Dollzone had a reputation for taking a long time, but as this was only an outfit I felt the long wait time was ridiculous. After about 4 months I contacted MoC asking about the status and they checked it for me no problem. They told me if it took another month they would be able to refund me. Thankfully my item actually arrived just a hair before the deadline.
Would you order from this company again? I'm very peeved with Dollzone, and although the outfit is really nice I'm definitely going to think twice about ordering an item from them again that isn't in stock. That being said, MoC was lovely to deal with, they were very professional and I'll certainly look to shop from them again.

 

What did you order? Doll Chateau Charles with Faceup
* When did you order? November 16 2014
* How was the communication? Communication was perfect.
* How easy was it to pay? It was very easy to pay. Purchased him on a long layaway.
* How long did it take to ship? Got him today 22nd of December.
* Was the quality appropriate for the price, in your opinion? He is perfect!
* Did the item look like the sales pictures? Yes he is even more lovely then the sales pictures!
* Were you satisfied with the product? Very, very satisfied with this little bugger.
* If you weren't satisfied, how did the company solve your problem? N/A

 

What did you order? Asleep Eidolon Blueberry with Faceup, and a Dollzone wig
When did you order? I ordered on January 16th 2014
How was the communication? The communication was fabulous!
How easy was it to pay? Super easy.
How long did it take to ship? Everything was instock, so it shipped within a day. I got it three days later.
Was the quality appropriate for the price, in your opinion? The quality was amazing!
Did the item look like the sales pictures? Yep.
Were you satisfied with the product? Completely! I love her so much!
If you weren't satisfied, how did the company solve your problem? I was very satisfied, but I did contact MOC prior to purchase to request a picture of the doll in-stock with questions about poseability. Lindsey sent me photos the next day, and set aside the same doll pictured after I enquired whether or not I could purchase that one. Their customer service is amazing, and I will never hesitate to order from them.

 

What did you order?A Dollzone MSD outfit and boots
When did you order? 12/29/14
How was the communication? very good
How easy was it to pay? simple
How long did it take to ship? It was in stock, so it only took a couple of days
Was the quality appropriate for the price, in your opinion? Absolutely
Did the item look like the sales pictures? yes
Were you satisfied with the product? The outfit- yes, but the boots had a flaw
If you weren't satisfied, how did the company solve your problem? I contacted them about the flaw, and they replaced them very quickly.The second pair was perfect.
Would you order from this company again? Absolutely. I've ordered from them many times and they are always my first stop when looking for something!

 

What did you order? K2 shirt, K2 shorts, 7/8 wig cap, and an Angell-Studio kimono/bathrobe.
When did you order? January 26, 2015
How easy was it to pay? Super easy.
How long did it take to ship? The 28th, it arrived the 31st.
Was the quality appropriate for the price, in your opinion? Yup!
Did the item look like the sales pictures? Yup!
Were you satisfied with the product? For the most part - the shorts were too small, but that is a problem with the manufacturer, and not with Mint on Card itself. The shorts were very cheap, and I can cover up the open part with the shirt, so it works out well. Everything else was very lovely though.

 

Back in Feb so late.
* What did you order? Two Fantasy doll brand Dollstands
* When did you order? February 5, 15
* How was the communication? Perfect never had issues contacting them.
* How easy was it to pay? No paypal but it was very quick and easy none the less.
* How long did it take to ship? Shipped out the next day.
* Was the quality appropriate for the price, in your opinion? yeah it's a very sturdy stand and easy to reassemble and disassemble.
* Did the item look like the sales pictures? Exactly.
* Were you satisfied with the product? Very!! The edible packing peanuts were fun to tease friends we had visiting the day the box arrived.
* If you weren't satisfied, how did the company solve your problem? NA

 

I ordered a silcon wig cap and it got to my house within 2 days...

 

Ok, I've gotten half my dolls plus clothes, wigs, shoes, doll stands & accessories from Mint on Card - that's probably 20 dolls. I LOVE them. They check everything & several times have notified me when they've had to send back an order because there were problems. I had one item lost in transit & that got replaced w/no problems. I have NEVER had a problem & I've gotten everything within the time limits specified, plus all the proper notifications.
What did you order?
See above
* When did you order?
First ordered in October 2011 - last order received in July 2014
* How was the communication?
Excellent
* How easy was it to pay?
Very easy
* How long did it take to ship?
Once MoC gets an item, they get it in the mail within a couple days.
* Was the quality appropriate for the price, in your opinion?
That's not MoC's problem - it is the various doll companies. I have ordered Ringdoll, DollZone, DikaDoll & LoongSoul items and like them all.
* Did the item look like the sales pictures
Again, the pics are from the various companies - some better than others. I always look for owner pics of dolls
* Were you satisfied with the product?
Absolutely
* If you weren't satisfied, how did the company solve your problem?
MoC solves the problems before I even know about them LOL cause they inspect the packages.

Mint on Card is a fabulous place to shop - I highly recommend using them whenever possible.

 

* What did you order?

Angell-Studio Sherry

* When did you order?

November 15
* How was the communication?

Great!

* How easy was it to pay?

Very easy!

* How long did it take to ship?

1 day once they received it.

* Was the quality appropriate for the price, in your opinion?

Yes!!! Every Penny!

* Did the item look like the sales pictures?

The picture do her no justice! Much better in person!

* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? A Regular HaoQi bag and a Super HaoQi bag

* When did you order? March 9th

* How was the communication? Excellent, as always. I got e-mail confirming my order and another when it shipped. They also got back to me very quickly concerning the questions I had.

* How easy was it to pay? Very easy!

* How long did it take to ship? I can't remember the shipping date, but they arrived on the 14th.

* Was the quality appropriate for the price, in your opinion? Yes. The HaoQi bag are like grab bags filled with unknown items. They set forth guidelines are to how much they will be worth, what they might be, and a guarantee ofone item from a list of things. Both bags completely satisfied the guidelines they set out. I am extremely happy with what I got and would definitely do this again!

* Did the item look like the sales pictures? No sales picture, but both bags were exactly as described.

* Were you satisfied with the product? Very much so!

* If you weren't satisfied, how did the company solve your problem? N/A

I bought my first doll from Mint on Card at Akon last June and have done business with them several times since. Always excellent customer service.

 

* What did you order? DollZone Baby Raphael, 12mm Cyan eyes, and a Dollism Plus convention program
* When did you order? May 15, 2015
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? I had to cancel a previous order with them, and they were very friendly and prompt
* How easy was it to pay? Very easy with Visa
* How long did it take to ship? I ordered on the weekend, but he was shipped on Monday and arrived that Wednesday, the 20th
* Was the quality appropriate for the price, in your opinion? Yes! ^^
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Extremely satisfied. My boy is so cute!!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, of course!

 

What did you order?
A dollzone 70 cm body, figaro fox and I got a silicon cap and full set heavy rain as part of dollzone primo

When did you order?
1/25/15

How was communication?
Communication has been impeccable! I emailed them every time I was ready to make a layaway payment and received an email from them once they went to charge it. When my order arrived I received an email from them and after my order was picked up I got an email from FedEx with tracking number.

How easy was it to pay?
It was super easy. I made my first payment right away then when I ready to make layaway payments I just shot them an email (if I wanted to make a larger payment I said how much I wanted to pay).

How long did it take to ship?
I made my last payment on 5/26/15 around 8 am and received an email from FedEx at 12:30 pm same day.

Was the quality appropriate for the price?
I would say yes the dolls are nice, smooth resin heavy and thick. The event doll is super cute in a strange way and fox although his tail keeps falling off is pretty cute too (I love the eyes that came with both event doll and fox)

Did the item look like the sales picture?
yep

We're you satisfied with the product?
Very much!

I haven't received my items yet however I'm satisfied with my transaction with mint on card based on communication and speed alone. I'm also satisfied with dollzones speed, I know they are known for taking a long time to complete orders so I was pleasantly surprised when I received an email saying my order had arrived after 4 months. I'll update once I receive my shipment

Update: I couldn't be happier with my transaction with MOC! Not only did they ship fedex same day I finished paying off my layaway but I received my package less than 24 hrs later!

 

* What did you order? Only Doll Blue Long 8/9 wig and Angel Street Zazean doll in Normal skin
* When did you order? August 20, 2014
* How was the communication? Great, I did a layaway and very month I got a reminder email to pay. They also let me know when my guy came in.
* How easy was it to pay? Super easy.
* How long did it take to ship? Only a few days.
* Was the quality appropriate for the price, in your opinion? The doll is very nice, and it was my first and also in my price range.
* Did the item look like the sales pictures? Yep, both the doll and the wig looked like the pictures.
* If you weren't satisfied, how did the company solve your problem? N/A, I was very satisfied.

 

* What did you order? Aimerai Mr. Snowman
* When did you order? January 7, 2015
* How was the communication? Great, I did a layaway and every month I got a reminder email to pay. They also let me know when my snowman came in.
* How easy was it to pay? Super easy.
* How long did it take to ship? Only a few days.
* Was the quality appropriate for the price, in your opinion? The snowman is very cute, and was an event gift, so I was happy to be able to get him.
* Did the item look like the sales pictures? He is taller than I thought he was based on the pictures.
* If you weren't satisfied, how did the company solve your problem? N/A, I was very satisfied. My Mr. Snowman was supposed to come with a extra pair of painted eyes, but MoC let me know that he came in with them blank. MoC offered to paint them for free, and I accepted that offer.

 

*What did you order? Doll Leaves Evan with event doll Alex
*When did you order? March 23, 2015
*How was the communication? Excellent. I did a three month layaway and got a notification that each payment was credited to my account. I also got emails when my order came in, and when it was shipped.
*How easy was it to pay? Very easy as I had my cc on file for the layaway.
*How long did it take to ship? 12 weeks for the pre order.
*Was the quality appropriate for the price, in your opinion? Yes, Doll Leaves are wonderful bjds.
*Did the item look like the sales pictures? Yes, as close as pictures can look on a computer, lol.
*If you weren't satisfied, how did the company solve your your problem? N/A everything was wonderful, no issues.

 

* What did you order? Doll Chateau 72cm Male body in white skin, Larry the Snail event doll
* When did you order? March
* How was the communication? Precise and friendly as usual; always in a timely manner
* How easy was it to pay? A no-brainer. Just run through the credit card process, set up a layaway plan, add a note for the event doll, and you're done.
* How long did it take to ship? Three days
* Was the quality appropriate for the price, in your opinion? Definitely. I owned an original release Ada, and they have only improved since then.
* Did the item look like the sales pictures? For the most part, yes. Doll Chateau changed their white to a more yellow parchment tone as opposed to a stark white, so my head did not quite match. But otherwise it was all spot-on.
* Were you satisfied with the product? Completely. The quality is outstanding
* If you weren't satisfied, how did the company solve your problem? N/A Mint on Card: Perfect as Always.

 

dz anita head

march 12

they get back w me sometimes

easy to pay

still isn't here

 

* What did you order? DZ e-mud, A-S soft silicone joint cushions XS and S, and an A-S 6/7 short brown wig
* When did you order? Jul 6
* How was the communication? Pretty clear, pretty prompt, pretty great.
* How easy was it to pay? Extremely easy! Absolutely fool proof!
* How long did it take to ship? Two days to ship, three days to arrive! So speedy!!
* Was the quality appropriate for the price, in your opinion? Even better! The cushions were lifesavers, there was enough eye putty to choke a horse, and the wig was gorgeous. All very well packed, too!
* Did the item look like the sales pictures? The putty was a lot more yellow than in the pictures, but that's not a problem.
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A.

 

* What did you order? Doll Chateau Charles
* When did you order? July 4th 2015
* How was the communication? Great. I received an email after I ordered and after it was shipped.
* How easy was it to pay? Quick and easy with a credit card
* How long did it take to ship? Only 4 days
* Was the quality appropriate for the price, in your opinion? Definitely
* Did the item look like the sales pictures? Yes~
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A

Doll was in stock, which was awesome! Shipped super fast to me in Canada. Will by from again

 

* What did you order? Doll Family-A 1/3 Practice Head
* When did you order? July 20th 2015
* How was the communication? I got an email after I ordered and after it shipped. I also accidentally put in the wrong zip code, but they quickly fixed it for me when I told them.
* How easy was it to pay? They don't accept paypal, but it was easy with credit card
* How long did it take to ship? I ordered on a Friday, so it shipped out Monday and arrived Thursday. 3 days
* Was the quality appropriate for the price, in your opinion? Yep~
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Two Dollzone tinies pre-order
* When did you order? February 2015
* How was the communication? EXCELLENT, every time I emailed with questions/etc. I received very prompt replies.
* How easy was it to pay? It was a pre-order so I used their 6-month layaway.
* How long did it take to ship? After I made final payment they shipped right away via FedEx.
* Was the quality appropriate for the price, in your opinion? I wasn't completely familiar with DZ until now, but yes, I'm impressed with the quality.
* Did the item look like the sales pictures? Yes, MoC uses the company's stock photos.
* Were you satisfied with the product? Very much so. I want another.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Loongsoul Auguste
* When did you order? February 2015
* How was the communication? Very good.
* How easy was it to pay? Very easy , used 6 month layaway.
* How long did it take to ship? Shipped same day as final payment
* Was the quality appropriate for the price, in your opinion? VERY impressed with the quality and speed of manufacturing/delivery to dealer.
* Did the item look like the sales pictures? He was a great likeness to the stock photos.
* Were you satisfied with the product? Very pleased, already planning another.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Dollzone Miss Kitty Fullset w/body blushing
* When did you order? April 26, 2015
* How was the communication? Fantastic. I had a layaway with them, and each message I sent to authorize payment was replied to the very next day. The same went for every question I had.
* How easy was it to pay? Very easy. With a credit card.
* How long did it take to ship? She shipped on August 14th
* Was the quality appropriate for the price, in your opinion? Oh yes. I am still in awe over how lovely Kitty is. Very nicely painted and blushed
* Did the item look like the sales pictures? Yes! Almost identical! The wig she came with has some flyaways, but nothing that can't be fixed. However, the poor thing was sent with two left ears, which isn't MoC's fault. I've contacted them about the problem.
* Were you satisfied with the product? Very much so! Aside from the ears XD
* If you weren't satisfied, how did the company solve your problem? Well, for the most part, I am satisfied, but on the ear issue, I have to wait until their owner returns from vacation so they can look at photos I sent in of Kitty's ears. I will update once they have gotten back to me.

Update: 8/27/2015
-I was contacted again by Mint on Card after the owner returned. They requested an additional photo of the back of the ears (which thinking about it, I probably should have included). After sending in the requested photo, I was just contacted again. Dollzone will be casting and painting the correct ear and sending it in their next shipment to Mint on Card. Will update again when the ear is home.

Update: 10/17/2015
-Contacted by Mint on Card. They have my ears! They are also paying the shipping! All I had to do was confirm my address, and once they have the confirmation, they are sending them out.

I will DEFINITELY be buying from MoC again in the future, and anything I can buy through them, I will be doing so.

 

* What did you order? A pair of SD sized black sneakers.
* When did you order? August 20th, 2015
* How was the communication? Good.
* How easy was it to pay? Very easy.
* How long did it take to ship? 24 hours.
* Was the quality appropriate for the price, in your opinion? Yep.
* Did the item look like the sales pictures? Yep.
* Were you satisfied with the product? 100% satisfied.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Dollzone Oliver Fullset and face-up services.
* When did you order? June 20th 2015
* How was the communication? Amazing, I also asked if they could add a scar to his default face-up and they were great to work with. Paige, the face-up artist, e-mailed me and asked for character information so to better inspire her work. She then emailed me to tell me he had arrived, and again with pictures to make sure everything was right. She even wrote a little note on his order form when she sent him out. ^.^
* How easy was it to pay? Easy. I had him on layaway. There was an issue with the last payment not going through, and they contacted right away. I'm not sure why it didn't work the first time(s) they tried, but after checking the information was correct it went through just fine.
* How long did it take to ship? A week or two because the weather was not permiting face-up work to be done.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? No, Oliver's fullset wig arrived very different than pictured. A different style and colour.
* Were you satisfied with the product? Yes, I adore my new doll. The wig was dissapointing however as I intented to use it for another doll.
* If you weren't satisfied, how did the company solve your problem? I contacted MoC to ask if there was a mix up. They replied saying that they contected Dollzone and that Dollzone had actually changed the wig style/colour. They also told me that it has happened to them a few times with other items. They apologised for the inconvience and gave me 5 munie for it. I'm very satisfied with this even though I couldn't get the wig I thought I'd be getting. It's not MoC's fault what-so-ever that Dollzone just decides to change things and not tell anyone, and they didn't have to compensate me at all.

 

* What did you order? Doll Chateau Pierre W/S
* When did you order? May 10th, 2015
* How was the communication? Very easy, concise, and kindly.
* How easy was it to pay? Simple and easy, no problems.
* How long did it take to ship? 2 days (blazing fast!)
* Was the quality appropriate for the price, in your opinion? Yes, yes, of course. He's smooth and flawless.
* Did the item look like the sales pictures? Better. You could actually see his freckles.
* Were you satisfied with the product? I was and am, but I had a small run-in with DC not sending me his birthcard. A MoC rep. got in contact with me and informed me of this before shipping; apparently, DC has an issue with sending the right birthcards and tend to forget to ship then in future shipments. The rep told me she'd get in contact DC and tell them to send it if I wanted her to.
* If you weren't satisfied, how did the company solve your problem? MoC will contact me if they can get it in. Seeing as Pierre is a discontinued sculpt, they warned me I might not be able to get it. It doesn't really bother me, but it'd be nice to have.

But overall, YES, I was satisfied with MoC. I will definitely buy from them again in the future :3

 

* What did you order? Loongsoul Farkas
* When did you order? April 2015
* How was the communication? Excellent
* How easy was it to pay? EASY
* How long did it take to ship? Quickly.
* Was the quality appropriate for the price, in your opinion? He is wonderful
* Did the item look like the sales pictures? Yes, very close
* If you weren't satisfied, how did the company solve your problem? N/A.

 

Several months ago, I wanted to order a bunch of things. I'd never placed an order with MOC before, so I tried to make an account. But for some reason, their system wouldn't let me complete the confirm-email field. I tried many times, on different days, on different computers, and the field would just blank in mid-entry. Finally, I contacted them by email, which was answered by Melissa. We went back and forth. I clarified my problem, she had no idea why it was happening, and stated that no other customers had reported the same problem.

Well, obviously if you can't create an account, you can't become a customer, so no wonder other "customers" didn't report that problem, but I was. There was no attempt to help me manually create an account, look into the information I was entering, or even assist me to make an order as a guest. I wasn't asking for a preorder or a layaway. She finally said she was referring the matter to "tech support", but her next email told me that tech support had no idea either and they couldn't replicate the problem -- she concluded with basically, nothing we can do about the problem, see ya, bye, "We are so sorry." I've never encountered a company before that's so blasé about turning away business and possible more future business.

This week, I discovered myself what the problem must have been - cleaning up through piles of old papers, I found I had jotted down log-on info for an account I must have made there about five or six years ago (from the dates on the papers it was mixed in with), using the same email address I was now trying to enter again. I guess their tech support didn't enable their software to offer an error message that an email (or other info) already was in their system.

Anyway, even though it turns out I do have a valid account, after dealing with Melissa's obvious lack of interest in customer service (even potential-customer service), I feel that doesn't bode well for any potential order problems that could occur. I won't be making any orders with them, ever.

 

* What did you order? Aimerai Virginia
* When did you order? May 26th 2015 (preorder)
* How was the communication? Excellent
* How easy was it to pay? Simple and easy, no problems.
* How long did it take to ship? Arrived October 3rd 2015
* Was the quality appropriate for the price, in your opinion? She is beautifully done!
* Did the item look like the sales pictures? As good or better.
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/a

 

* What did you order?
14mm BJD Eyes - Cyan Ver 2 - (Round)

* When did you order?
November 3, 2015

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
Excellent, they replied to e-mails very quickly and gave me very detailed answers.

* How easy was it to pay?
Very easy, paid with a credit card.

* How long did it take to ship?
One day.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
The eyes appear to be just the slightest bit darker (and more cyan) in person than in the sales picture.But in the doll they appear to be the same color as the sales picture, they're even better than expected!

* Were you satisfied with the product?
Yes.

* Would you buy more from this company?
Yes of course!

 

* What did you order? Doll Chateau Hugh on K_01 body, free Wanda head (from event)
* When did you order? July 17th, 2015 (preorder)
* How was the communication? Wonderful! A few days after I placed the order, I messaged them to change the body he would come on. They were very friendly, and replied quickly. Before he shipped to me, they emailed saying that DC had given him a faceup by accident, and asked how they should proceed.
* How easy was it to pay? Very easy, with no problems
* How long did it take to ship? Arrived November 11th, 2015
* Was the quality appropriate for the price, in your opinion? He's absolutely perfect!
* Did the item look like the sales pictures? Better!
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you buy more from this company? This wasn't my first order, and certainly not my last!

 

* What did you order? Codenoir SD Shoes (In-Stock)
* When did you order? Jan 27, 2016
* How was the communication? Received an email when I ordered, and again when they shipped
* How easy was it to pay? Credit Card ONLY, no paypal. Wasn't a problem for me, quick and easy.
* How long did it take to ship? Shipped the very next day!
* Was the quality appropriate for the price, in your opinion? Beautiful quality, I'm super happy with the shoes
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? 100%
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy more from this company? Absolutely. Especially if things are in-stock

 

* What did you order? Eye Putty and Mr Super Clear
* When did you order? March 9th, 2016
* How was the communication? The best communication I have had with a online company. It feels like you are buying something from a trusted friend. I trust them with my bank info and they respond to emails right away.
* How easy was it to pay? Very easy. They even understood that my bank account got frozen and they could not process the order the first time they tried. We had bought too many things online and our bank thought something was going on. They charged my card right away after I told them the bank issue was fixed. (Also this messed up a layaway payment for another order and they were very understanding. My layaway wasn't due yet, but I wanted to pay it off. It was all taken care of very quickly!)
* How long did it take to ship? The next day!
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? I have not had the chance to use them because my dolls are not here yet, but I am sure I will be satisfied.

 

* What did you order? Dollzone Gray Fullset in Whiteskin and the spring event Miss Jia fullset
* When did you order? Feb 11 2016
* How was the communication? Great as always!
* How easy was it to pay? Very easy.
* How long did it take to ship? He shipped July 29th, so a little over 5 months.
* Was the quality appropriate for the price, in your opinion? Yes, definitely.
* Did the item look like the sales pictures? Both Gray and Miss Jia looked better in person honestly.
* Were you satisfied with the product? Of course!
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order?
Luts Karis w/ SD Boy Type 3, 14mm honey glass eyes, luts silicone headcap, two face protectors, 18 mm red glass DZ eyes
* When did you order?
I ordered the end of December 2016
* How was the communication?
Great! I ordered via layaway so my communication was primarily with Lane. They were very quick to reply to questions and concerns etc.
* How easy was it to pay?
Easy. There's no PayPal option so you pay via card and they keep it on file. You have to e-mail them to manually charge out and you don't get reminder e-mails (or maybe I just paid things early all the time so I never got the chance to receive a reminder e-mail).
* How long did it take to ship?
I made the newbie mistake of ordering from a quick company (luts) and a slow company (dollzone) in the same order. Typically MoC will not split orders on preordered items and so I would have been waiting a LOT longer if they hadn't taken pity on my situation making a n00b mistake. My items were shipped in late April with the exception of the DZ eyes which have yet to arrive. I'm honestly not anticipating the eyes before July.
One thing to keep in mind, they ship via FedEx for large items and items with a $400 value or above need a DIRECT signature so someone will have to sign for the package. You can't leave a signed note or sign a door tag, someone physically has to be there to sign. Just..be aware of that. If you sign up for FedEx's delivery notifications you can pay to reschedule your delivery day for a time you will be home though otherwise after one failed delivery attempt it'll be held at a FedEx location and you'll have to physically go there. I'm a bus rider so I'm particularly sensitive to this subject that's why I feel the need to point it out.
* Were there any missing or broken items in your order?
Everything was there!
* If there were any problems with your order, how did the company handle them?
They went above and beyond what they had to. I understood and knew the policy before I placed my order I just didn't do my proper research to make sure the companies' wait times lined up. I made a dumb mistake on my order and would have happily slept in the bed I made. Tough lesson learned. But they took pity on my situation and didn't force me to stall my doll order just because of a single pair of eyes. This isn't normal policy, it causes a paperwork nightmare behind the scenes, and this was clearly a one-time courtesy. But I learned my lesson, and I won't make that mistake again. SPLIT. YOUR. ORDERS. UP. BY. ORDERING. SEPARATELY. Lesson learned.
* Would you order from this company again?
Yea, definitely. They have a great layway period which is really handy. I wish they still had contracts with certain companies, but I get the position they are in. They are an amazing company, they have a wealth of knowledge, great customer service. Even if they can't help you, that are sympathetic and you feel taken care of.

 

* What did you order? Dollzone Raymond2 in tan with faceup and 18 mm fantasy gray eyes
* When did you order? May 9th, 2017
* How was the communication? Great! Got an email when the order was processed and one when it was shipped.
* How easy was it to pay? Fairly easy, used a visa card
* How long did it take to ship? It shipped on May 15th. 4-5 business days.
* Was the quality appropriate for the price, in your opinion? Yes!! The eyes are very nice and Raymond is gorgeous.
* Did the item look like the sales pictures? Yes~
* Were you satisfied with the product? So extremely happy :>
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Zuzu Delf Mati
* When did you order? April 28,2017
* How was the communication? Received an email when I ordered, I did a layaway for her. When ever I had a question or emailed them about wanting to send a payment, they were always so nice. They we very knowledgeable when I had a question about another doll
* How easy was it to pay? Credit Card ONLY, no paypal They only charged your card when they got my approval. Wasn't a problem for me, quick and easy.
* How long did it take to ship? Shipped on the 29th of August and arrived the first of September.
* Was the quality appropriate for the price, in your opinion? Super happy. I got her for the head mostly and surprised by how heavy and thick the resin in the head is.
* Did the item look like the sales pictures? Yes! Though I got it blank
* Were you satisfied with the product? 100%
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy more from this company?
I actually started a new Layaway for a Dollzone Benjamin because of the long six month layaway and the fact that Mint on Card is only going to be in stock now and wanted to jump on getting Benjamin for my budget.

 

* What did you order?
Doll Chateau Snowborn full set with free event gift Larry
* When did you order?
3/22/17
* How was the communication?
Amazing! I had several questions throughout my order and they responded promptly every time.
* How easy was it to pay?
The payment process is super easy as you only have to give them your credit card information once and then they will email you whenever a payment is due. Unfortunately they don’t use PayPal though.
* How long did it take to ship?
It took less than a week
* Was the quality appropriate for the price, in your opinion?
Absolutely, both dolls look amazing and are super high quality
* Did the item look like the sales pictures?
Yes, the items looked exactly as they were presented
* Were you satisfied with the product?
Highly satisfied
* If you weren't satisfied, how did the company solve your problem?
N/a

 

* What did you order?
Order 1: Doll Love Kaja, A white angel studio cat-ear wig and an outfit
Order 2: DollZone 1/4 doll carrying case and their Large HaoQi bag.
* When did you order?
Order 1: June 2014
Order 2: October 2017
* How was the communication?
Really good. I didn't have any communication the second time but the first I had questions and all were answered politely.
* How easy was it to pay?
Easy payment process. Just had to use my credit card and everything was good to go.
* How long did it take to ship?
Order 1: Six months. But that included a preorder doll, so it was to be expected.
Order 2: A couple days? But it was shipped within the same town so that isn't too surprising.
* Was the quality appropriate for the price, in your opinion?
Definitely! My Kaja is absolutely delightful, as is the Doll Chateau Larry I got in my HaoQi bag and the other things I ordered. The shipping is a bit steep, as they didn't allow pickup and I live less than an hour away, but it's worth it to keep them shipped safely.
* Did the item look like the sales pictures?
Yes, everything looked very accurate to photo.
* Were you satisfied with the product?
Very much so.

 

What did you order?
Aimarie Aoi, Angell-studio outfit, aimarie outfit, Dollzone eye putty, Dollzone sd size carry bag.
When did you order?
1/27/18
How was communication?
So far excellent! I originally had an aimarie Asuka on always instead of Aio but changed my mind because her sculpt has no lips only painted on mouth. I asked if it was possible to change sculpts as I know the website says it’s impossible but they were able to change my order. It’s a layaway order as well so I let them know I’m ready to make a payment and I get a response either in a few hrs, the next day or the next business day (depending on when I let them know)
How easy was it to pay?
They keep my card info on file until I finish my lawsuit then it gets deleted. I let them know when to charge my card.
How long did it take to ship?
About a week

Was the quality worth the price?
I was pleasantly surprised with my aimerai aio! The body blushing is beautiful and she has no seam lines! For the price she’s amazing! Aimerai also sent her with a carrying bag with straps which is awesome!! The dollsone bag is huge! I can fit like 5 msd in it and there are so many pockets it’s awesome. The only thing I was meh about was the aimerai outfit I bought. It doesn’t really fit on my msd girls .

Did the item look like sales picture?
My aimerai doll looks better than the sales photos. I’m not sure why but her promo photos make her look like she has an attitude but she is actually very sweet.

We’re you satisfied with the product?
Yes! I wish mint on card wasn’t going out of business their customer service is top notch and their products are always amazing