Mint On Card Feedback (ALL)

* What did you order? 1/4 Kitty Headphones by Angell-Studio
* When did you order? June 3rd, 2012
* How was the communication? Their communication was good. They sent an email as soon as my order was processed and then again when it was shipped out.
* How easy was it to pay? Very easy!
* How long did it take to ship? Order was sent on the 18th of September, and arrived to me on the 21st.
* Was the quality appropriate for the price, in your opinion? The sound quality is great (since AS headphones actually work), although there is a little scuff on one side. It's not bad enough for me to ask for a replacement.
* Did the item look like the sales pictures? For the most part, yes!
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Two outfits, three pairs of shoes, three packs of silicone joint cushions, stringing hook, pair of eyelashes
* When did you order? 9/25/12
* How was the communication? Fantastic, I received a shipping notification right away.
* How easy was it to pay? Extremely easy with my credit card
* How long did it take to ship? Everything was in stock. I ordered at 12:30pm, they shipped the same day at 4pm...I received it the 27th at 11am, less than 48 hours! Incredible!
* Was the quality appropriate for the price, in your opinion? Should be N/A since they are just the "middle man", but for what it's worth, yes.
* Did the item look like the sales pictures? Yes, some stuff even nicer than the company photos.
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? In a heartbeat. This was my first purchase from MoC and all of the good things I hear about them is true. I've sent them several inquiries and photo requests prior to my purchase and they go above and beyond to help me. It's no wonder they are so popular

 

What did you order?
B&G Honey Loretta Boy, Outfit, Wig, Shoes, Wig Cap
When did you order?
14 September 2012
How was the communication?
I didn't need any!
How easy was it to pay?
Extremely, credit cards are amazing.
How long did it take to ship?
Barely a week! (Everything was in stock)
Was the quality appropriate for the price, in your opinion?
I believe so, although MoC doesn't really have anything to do with that, do they?
Did the item look like the sales pictures?
Mostly. His faceup looked heaps better in the company photos, but he's still a cutie.
Were you satisfied with the product?
Very!
If you weren't satisfied, how did the company solve your problem?
N/A
Would you buy from this company again?
Most definitely! Cheap shipping, and FAST shipping for in stock items.

I also got two small pieces of Hello Kitty candy as an extra.

 

It's been a year since my last update. Again, I list only large orders. Many happy orders for wig, eyes, and clothes fall between these listings.

* What did you order?
Angell Studio Snow
* When did you order?
May 2011, I believe
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
With a week of arrival into stock.
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
n/a

* What did you order?
Dragondoll Uncle Body version 3
* When did you order?
September 2011
* How was the communication?
ideal
* How easy was it to pay?
Very
* How long did it take to ship?
Within days of completing layaway
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes, though the company provided measurents are off
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
n/a

* What did you order?
Fdoll normal skin version 2 1/3 boy body
* When did you order?
September of 2011
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
Within three days of the body arriving in stock
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
n/a



* What did you order?
Fdoll white skin version 2 1/3 boy body
* When did you order?
November 2011
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
Within three days of the body arriving in stock
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
n/a


* What did you order?
Illusion Spirit Valentine and Illusion Spirit "Spirit"
* When did you order?
December 2011
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
About a week after arrival in stock
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
By the time they arrived, yes.
* If you weren't satisfied, how did the company solve your problem?
The delay in shipping was due to MOC noticing a flaw in Valentine (rusted S hooks) -before- they shipped to me. They kept him to photograph the damage. They sent my dolls once Illusion Spirit confirmed they would replace the feet.

* What did you order?
Doll Leaved new 1/3 boy body and jointed hands.
* When did you order?
January 2012
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
Within days of it arriving into stock
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
n/a

* What did you order?
Dragondoll 1/3 boy body version 3.
* When did you order?
March 2012
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
Within two days of entering stock
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
No, but still good (more on that)
* Were you satisfied with the product?
In the end, yes.
* If you weren't satisfied, how did the company solve your problem?
I ordered a version 3. Dragondoll sent a version 4. When MoC inquired DD decided that they had discontinued the ver. 3 and neglected to mention it [even on their own website]. Moc offered me a refund, but I took the version 4 body instead.

* What did you order?
Fdoll 69cm boy body
* When did you order?
April 2012
* How was the communication?
Ideal
* How easy was it to pay?
Very
* How long did it take to ship?
Within days of arriving at MoC
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
The hands are less attractive than pictured, but for the price I can deal.
* Were you satisfied with the product?
Overall, yes.
* If you weren't satisfied, how did the company solve your problem?
n/a

 

* What did you order? Various in-stock items
* When did you order? Various times throughout the year.
* How was the communication? Wonderful! There was a small problem with my bank debit card, and MoC e-mailed me and we resolved it very quickly.
* How easy was it to pay? Very easy.
* How long did it take to ship? Next day or day after in most cases.
* Was the quality appropriate for the price, in your opinion? Everything I've gotten has always been very good quality for the price.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? a xaga doll kiki
* When did you order? Oct 05, 2012
* How was the communication? good.
* How easy was it to pay? credit card, very easy!
* How long did it take to ship? shipped the same day!
* Was the quality appropriate for the price, in your opinion? for the doll yes.
* Did the item look like the sales pictures? yes.
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? i would honestly have to think about it, while i love my new yo my shipping for one yo was 76 bucks! plus the boarder duty it came to over 100 dollars just to get her to Canada which is kind of making me think otherwise. i do not get that when i just order a pair of shoes from them, but there was only the one shipping option which i was not happy about.
​

 

* What did you order? Wig, stand, wig cap, S-hooks
* When did you order? 10/3/12
* How was the communication? Fantastic, I received a shipping notification right away.
* How easy was it to pay? Extremely easy with my credit card
* How long did it take to ship? Everything was in stock. I ordered Saturday night so they shipped Monday the 5th.
* Was the quality appropriate for the price, in your opinion? Should be N/A since they are just the "middle man", but for what it's worth, yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? I already have and plan to in the future.

 

What did you order? Angel Studio Outfit
* When did you order? 08/11/12
* How was the communication? Brilliant, I didn't need to contact them but e-mail notifications were sent almost instantly
* How easy was it to pay? Easy with a credit card. Would have been easier with paypal, but was still really easy.
* How long did it take to ship? Within 24 hours! It was instock so it shipped really quick
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Definitely
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Definitely, I'm very pleased with the great service I get from MOC every time.

(Not recorded but Lindsey is extremely helpful! When I needed replacement parts last year and Fdoll would not answer me, they were able to secure a special order of replacement parts for me.)

 

* What did you order?: 6 pairs of shoes, 2 packages of eye putty, stringing and one outfit
* When did you order?: November 5, 2012
* How was the communication?: Excellent, I recieved an order confirmation email right away.
* How easy was it to pay?: The only option was credit card, which was easy enough though not as quick as Paypal.
* How long did it take to ship?: As all of my items were in stock, it was shipped the next day. The order arrived 3 days after I ordered.
* Was the quality appropriate for the price, in your opinion?: Yes.
* Did the item look like the sales pictures?: Yes
* Were you satisfied with the product?: Very much so.
* If you weren't satisfied, how did the company solve your problem?: N/A

 

What did you order? Angel Studio Wig, MoC 16mm glass eyes, and DZ eye mud
* When did you order? 09/07/12
* How was the communication? Great, got email notifications for when shipped and receipt.
* How easy was it to pay? Easy, credit card.
* How long did it take to ship? Instock items, so within 24 hours.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Yes sir!

 

* What did you order? Two HZ Kimonos
* How was the communication? Great
* How easy was it to pay? Easy, paid by credit card
* How long did it take to ship? Item in stock so shipped next day
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Yes their cloths are exquisite!

 

What did you order? Fantasy Doll 1/4 pink boy body and Angell Studio outfit
* When did you order? 09/04/12
* How was the communication? Good they let me know when my order arrived and when it shipped.
* How easy was it to pay? Easy, credit card.
* How long did it take to ship? Got shipping notice 11/15 and received 11/17
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Yes already have.

 

What did you order? Asleep Eidolon Peppermint and 1/12 KuYinDiDai Duck outfit
* When did you order? 01/07/13
* How was the communication? Good
* How easy was it to pay? Easy, credit card.
* How long did it take to ship? Got shipping notice 01/08/13 and got it 01/10/13
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Yes, Their shipping is reasonable and super fast. Every thing was packaged great and I even got extra goodies! The sent two sets of extra hands, s hooks and some treats. I am very happy with the transaction.

 

* What did you order? Doll Leaves Flora with outfit
* When did you order? 11/18/12
* How was the communication? Great. Initially I was panicking because I didn't receive an e-mail right away with my updated total (since I was only purchasing her outfit and not the fullset), and the order was going to be submitted to DL the next day, so I e-mailed them. They responded very quickly and as per my request charged my credit card without my prior approval.
* How easy was it to pay? Easy with my credit card
* How long did it take to ship? The order was submitted to DL on 11/20, I received an e-mail from MoC saying it had been shipped from them on 12/27. I then received an e-mail on 1/2 stating that my order had arrived, and it shipped just two days later on 1/4!
* Was the quality appropriate for the price, in your opinion? Should be N/A since they are just the "middle man", but for what it's worth, yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Of course!

 

This was my first time ever ordering and receiving my first BJD, so I'm quite ecstatic at the moment~

* What did you order? DollZone Baixuan (Normal Pink) with Face Up, Brown Wig, and Gray eyes
* When did you order? 10.26.12
* How was the communication? The communication was wonderful! I received emails right away, and since my order was on layaway they would always send me a reminder to pay a day or 3 before the payment due date. They even told me when my order was complete and being shipped to them, as well as the a-okay email once they checked over the order and let me know they had it on hold.
* How easy was it to pay? Very easy; with my debit card
* How long did it take to ship? Since my order was a layaway, I had placed the order on October 26, 2012. MoC emailed me on January 2, 2013 stating that my order was on it's way to them from the DollZone company. It arrived to them on January 4. I payed of the layaway in full on January 5, and the payment went through on the 6th. They then stated that they mailed it out and sent me a FedEx invoice with a tracking number so that it could be kept track of. It arrived on January 9th, but I was not home for the delivery, so it arrived on the 10th. Overall, they were very quick about their delivery service.
* Was the quality appropriate for the price, in your opinion? Yes! For such a large doll, MoC actually offered the doll at a cheaper price than the original DollZone site. As for the eyes and wig, The wig isn't that well put together since I have already combed out quite a bit of the hair while straightening it. I feel it could have been a cheaper price for the quality received, but it's not too big of a deal to me.
* Did the item look like the sales pictures? Yes. The wig is actually a lighter color (more of a caramel) than the dark brown shown, but they do state that the colors may vary due to monitor color settings.
* Were you satisfied with the product? Very much so! I'm thrilled!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Most definitely, even if they are just a "middle man" they have wonderful service.

 

* What did you order?
DikaDoll LingRi head with Doll Leaves MSD body (both pre-order).
* When did you order?
2012/10/31
* How was the communication?
Great. I received emails for each updates.
* How easy was it to pay?
Very easy.
* How long did it take to ship?
Arrived to me on 2013/01/22.
* Was the quality appropriate for the price, in your opinion?
Yes, most definitely.
* Did the item look like the sales pictures?
Yes, actually even better in person!
* Were you satisfied with the product?
Yes, very much.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you buy from this company again?
Sure

 

* What did you order? SD size doll stand
* When did you order? january 2013
* How was the communication? Their communication is always great!! They reply to emails right away, they also include sample photos if asked (in one occasion they even took a photo of the wig I was inquiring about). I emailed them with a couple of questions about the doll stand prior to ordering, they answered immediately with very detail information. Absolutely amazing customer service!
* How easy was it to pay? Very easy with credit card
* How long did it take to ship? Around 2 business days, and it arrived super fast within the next few days.
* Was the quality appropriate for the price, in your opinion? Yes. Doll stands are usually expensive, so I was not expecting such a good quality for the price I paid. It was well worth it, a great buy!
* Did the item look like the sales pictures? Even better.
* Were you satisfied with the product? Absolutely! Plan to order two more in future.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Oh yes!

 

What did you order? Island doll body, feet & jointed hands
When did you order? October, 2012 - but order not placed until late November - I did not notice Bold orange letters that was to have informed me of delayed placement of order. Be sure to read company rules as they vary from any company I have ever ordered from. They only place orders once per month. If you have not carefully read company rules and are a new customer you may be in for a very long wait with very little communication from this company.
How was the communication? No communication from them until I emailed in February 2013
How easy was it to pay? Very Easy
How long did it take to ship? I am still waiting with no idea when items may ship as Mint on Card receives no communication from the Chinese companies until items ship to them. I usually order directly from Island doll company and find communication better with that company than MOC
Was the quality appropriate for the price, in your opinion? N/A
Did the item look like the sales pictures? N/A
Were you satisfied with the product? N/A
If you weren't satisfied, how did the company solve your problem? Emailed me a rather terse note that their customers are responsible and read company policy not just check that they have read them - which I must admit I did - checked but did not read. Their company policy is over a page long and I thought it was probably the same yada yada as every other BJD company posts. I bet I am not the only person who did not read all that page. So be warned that once paid - no refund - look for the Bold Orange Letters saying when your order will in reality be placed, do not expect communication from them until your order ships.
Would you buy from this company again? Never. I will go back to ordering directly from the Chinese company as I do not have to look for Bold Orange letters telling me when my order will be placed and I can check on my order without being reprimanded for not reading their company rules.
**they have now blocked me from their site which would be fine after my order was filled and I was satisfied but I perceive it as a very vindictive act because I gave them poor feedback.
**I received a message from Jim and they returned the full credit to my charge card. It just credited to my bank card today. TY MOA

 

>When did you order? October, 2012 - but order not placed until late November

Actually, you placed your order in November, and we submitted it in December.

>So be warned that once paid - no refund

This is not accurate. As stated on our Store Policies page, once an order is submitted to the manufacturer it can not be canceled. The only reason this policy is in place is because the manufacturer will not allow us to cancel the order. We can't get a refund. If the customer places an order, and then decides to cancel, they will receive a full refund so long as we have not processed the order and the order has not been submitted to the manufacture. If we have processed the order, (but have not submitted it to the manufacturer), then the customer is refunded less 5%. The 5% fee is to cover the fee that we paid to process the payment, we are not refunded the card processing fees when we refund a customers card.

This is simply a case of a customer not taking a few minutes to read our clearly posted policies. All items that are available as pre-orders have basic policy posted in bold red on their pages, and the pre-order submission date is in bold orange. It is very difficult to miss. Full store policy information can be found on our Store Policies page. We ask our customers during the check-out process if they have read our policies, because it's important and we want our customers to be fully informed. We can't possibly know when a customer has said that they have read the policies when really they have not. We very rarely get complaints, so it's our understanding that most of our customers do read our policies, which we appreciate.

 

* What did you order? K2 A+ Student - Version 1 (1/3), K2 Tall Socks (a pair in white and another in black) (1/3)
* When did you order? January 31, 2013
* How was the communication? Their communication was great, sent an email as soon as my order was processed an then again when it was shipped out.
* How easy was it to pay? very easy, they even offer money order payments which was an awesome surprise.
* How long did it take to ship? one day and a few more to arrive, it was super fast shipping!
* Was the quality appropriate for the price, in your opinion? yes, better than I expected and the packaging was amazing! but the shirt got a run in it a few minutes after I put it on Nadeko
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? for the most part
* If you weren't satisfied, how did the company solve your problem? N/A

 

*What did you order? tons of stuff I ordered my first dolls (AS Ty & LoongSoul LuoYue) from them. Just now I've ordered a DZ Baixuan & also a LoongSoul suit w/extras
* When did you order? 1/2013 (my current order)
* How was the communication? Wonderful as usual. One of my other orders (a DK Murong) came in w/a damaged head. Not only did they get a replacement - they sent the damaged head to me! Also I had a package disappear in transit (only time this has happened) & let MoC know - they replaced the event head & refunded me other stuff.
* How easy was it to pay? Very easy even tho they don't take PayPal
* How long did it take to ship? In stock comes right away - you see the shipping notice within 24 hrs. When they order from a company they keep in touch about when the company ships to them etc. AND they check the merchandise before sending it to you & deal w/any problems for you
* Was the quality appropriate for the price, in your opinion? Certainly
* Did the item look like the sales pictures? Yes - they just use the various doll company photos
* Were you satisfied with the product? Guess so - I've spent LOTS of $$$$ w/them. I've bought 6 dolls & lots of clothes/wigs/shoes
* If you weren't satisfied, how did the company solve your problem? Never got to the point of ME not being satisfied - THEY weren't & got the company to take care of it.
* Would you buy from this company again? Yes indeed! Plan to do a major layaway next month!

 

*What did you order? Just a restringing tool from Angell Studio
* When did you order? 2/3/13
* How was the communication? Received confirmation or order and shipping.
* How easy was it to pay? Easy peasy.
* How long did it take to ship? Shipped next day.
* Was the quality appropriate for the price, in your opinion? Yep.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Yes, they have tons of clothes I want.

 

*What did you order? Dollzone Virgil head
* When did you order? 8th November 2012
* How was the communication? OK
* How easy was it to pay? easy enough, but before i had been asked questions on my registration adress, i'm still puzzled - what for?
* How long did it take to ship? it took Dollzone 5 weeks to accomplish my order, 2 weeks the head went from China to the USA. And 5 weeks from the USA to Belarus. Frankly, i was afraid that the package would be lost. But it arrived safely.
* Was the quality appropriate for the price, in your opinion? As usual
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Of course
* Would you buy from this company again? I had to shop in the USA only because Virgil is MoC exclusive. But i'm greatful to the shop. Got two little presents from them )))

 

*What did you order? A bunch of clothes from K2, some shoes,headphones from Angell-Studio, and a laptop from Angell-Studio
* When did you order? November 4, 2012
* How was the communication? Great!!
* How easy was it to pay? Super easy. I did a 6-month layaway and paid it off early.
* How long did it take to ship? Shipped the next morning after I finished paying my layaway off
* Was the quality appropriate for the price, in your opinion? Sure!
* Did the item look like the sales pictures? They looked better than the pics
* Were you satisfied with the product? Totally.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Yes, they have tons of clothes and dolls I still need/want lol. And I love the candy they send in the boxes haha

 

*What did you order? Practice head from Doll Family A
* When did you order? 3/11/13
* How was the communication? Fast and easy
* How easy was it to pay? Easy
* How long did it take to ship? Shipped the next day
* Was the quality appropriate for the price, in your opinion? It's worth more
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? Yes, I love their layaway!

 

* What did you order? Dikadoll White 1/12 Girl body
* When did you order? December 15, 2012
* How was the communication? They sent me an e-mail that the order was going to be placed on the 21st of December, and that it would be shipped as soon as it was in stock.
* How easy was it to pay? It was easy with my mom's Credit card since I didn't have my own ^^;
* How long did it take to ship? Took about 4 days after it arrived at Mint on Card!
* Was the quality appropriate for the price, in your opinion? The body was exactly as expected from Dikadoll. I owned one prior to this doll and it kept up with their quality. The packaging was great
* Did the item look like the sales pictures? It did.
* Were you satisfied with the product? Of course.

 

Okay, found a bunch of papers cleaning that reminded me I should do this, so this is very very overdue feedback! XD;

* What did you order? Three orders:
1) DZ Edward, DZ Clare, DZ S65-004 shoes
2) DZ wig GW60-005B (8/9), two silicon caps
3) Dollheart Jaliya outfit
* When did you order?
1) May 25, 2012
2) Jan 22, 2013
3) Jan 31, 2013
* How was the communication? Very good as always, especially during the first order, which was a preorder and a layaway.
* How easy was it to pay? Very easy, both for the layaway order and the standard ones.
* How long did it take to ship? All orders were shipped out promptly (the preorder being shipped promptly after it arrived at MoC and was sorted, the length of time it took before that being DZ's delay not anything to do with MoC) and arrived promptly as well.
* Was the quality appropriate for the price, in your opinion? Very much so!
* Did the item look like the sales pictures? Everything did, yes...even better!
* Were you satisfied with the product? Very much!
* Would you buy from this company again? Most certainly!

 

* What did you order? Dorothy White Skin Fullset
* When did you order? July 21, 2012
* How was the communication? It was fantastic. This was my first time purchasing a doll from them (And even though I knew the company and knew it's good rep, my mother got all in a huff about it and thought it was a scam. I tried over and over again to tell her that wasn't true, even called Mint on Card and talked to Lane, and then the owners of this website sent me an email and everything got straightened out. (Yes, my mother can be cautious sometimes...) But my mother now realizes this company is trustworthy, and is my go-to company to order from in the dolly world! So thank you, Mint on Card, and Lane, for dealing with my families crazy lol
* How easy was it to pay? I wish they take paypal, but I understand that they don't. It's easy to pay, just put my CC information in and voila.
* How long did it take to ship? Made last payment on August 6th, was shipped the next day on August 7th!
* Was the quality appropriate for the price, in your opinion? Oh my god absolutely, gotta love DZ.
* Did the item look like the sales pictures? Yes, she looked exactly like the sales pictures.
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? N/A

* What did you order? Dollzone Morphoa fullset
* When did you order? July 30, 2012
* How was the communication? Perfect!
* How easy was it to pay? Again, very easy.
* How long did it take to ship? Made final payment Oct. 28th, was shipped next day on Oct. 29th!
* Was the quality appropriate for the price, in your opinion? YES!! She is my pride and joy, and I am so happy with her!
* Did the item look like the sales pictures? Absolutely!
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? N/A

* What did you order? Island Doll Crystal fullset
* When did you order? March 20, 2013
* How was the communication? Perfect!
* How easy was it to pay? Easy as always
* How long did it take to ship? She shipped the next day on March 21st! :3
* Was the quality appropriate for the price, in your opinion? Yes, except her wig. (Not MoC's fault though) It was pretty poor quality. The wig cap could be seen through in many places, I actually just ended up giving her my DZ Dorothy's default wig, looks much better. Everything else was amazing quality though!
* Did the item look like the sales pictures? Yep!
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? N/A

 

*What did you order? ringdoll carlos limited and a ringdoll whip.
* When did you order? end of october 2012
* How was the communication? received confirmation of my layaway, contact each month and updates and each step when he shipped out.
* How easy was it to pay? yup easy with credit card!
* How long did it take to ship? almost 6 months.
* Was the quality appropriate for the price, in your opinion? yes~ : ) though i can not argue because it was ringdoll price after all.
* Did the item look like the sales pictures? yup!
* Were you satisfied with the product? very much so.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you buy from this company again? depending if i needed a layaway again, the custom fee's were kind of insane though so i will need to factor that into the total doll cost next time.

 

* What did you order? Doll Love Evol, Dollzone outfit, Long strawberry blonde wig, blue glass eyes, blue shoes, and blue socks.
* When did you order? I think March 11th but it was layaway so I'm not sure. ^-^
* How was the communication? Their communication was perfect.
* How easy was it to pay? Great. Paid with my debit card and had no problems at all.
* How long did it take to ship? I paid on Friday after they closed and they still got to it over the weekend, which I hadn't expected at all.
* Was the quality appropriate for the price, in your opinion? It's all beautiful. Better than I even expected.
* Did the item look like the sales pictures? It was almost spot on. Her faceup blush is darker than I'd thought, but that's fine cause I know it's different every time. ^-^
* Were you satisfied with the product? Completely. I'll definitely buy from them again. ^-^
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Pre-order Doll Chateau Alberta - Normal Pink Skin, FullSet & Ada Normal Pink Skin + Human Hips (Winter Event)
* When did you order? Nov 23, 2012
* How was the communication? They where great at communicating. I ordered a full-set Alberta and requested no flowers/leafs on her horn. The company made noted of the changes to Alberta face-up. So when Alberta came home I so pleased find her horns blank. MC also good at instantly confirmed order, answering question, and sent a shipping notice.
* How easy was it to pay? Very easy, paid by Visa and the charge went though right away.
* How long did it take to ship? Jan 28, 2013
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Definitely
* Were you satisfied with the product? Very much!

 

This was my second or third time ordering from MoC, they've always been great ^^

* What did you order? Doll-Zone Mo, Doll-Zone Miss Kitty, Doll-Zone Raphael (event gift), clothing/wigs for all of them
* When did you order? January 30, 2013
* How was the communication? They always respond promptly to e-mails! Initially, I realized I ordered incorrectly, and they cancelled my order and allowed me to order again (but correctly this time XD). Whenever I e-mailed about paying another layaway payment, they responded quickly and took it out quickly. As soon as my dolls were shipped from Doll-Zone, they e-mailed me, then e-mailed again when they arrived at MoC, then again to tell me when they shipped to me with the tracking number. With everything they do, they respond quickly, process orders quickly, and keep in contact along the way! I love ordering from them.
* How easy was it to pay? Easy! Whenever I wanted to make a layaway payment all I had to do was e-mail them.
* How long did it take to ship? Shipped out on a Friday, arrived Tuesday.
* Was the quality appropriate for the price, in your opinion? Absolutely
* Did the item look like the sales pictures? Yep, everything looks lovely!
* Were you satisfied with the product? I love it!
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order?
Five pairs of shoes, a pair of eyes and a wig

* When did you order?
5/3/2013

* How was the communication?
Great. Everything I needed to know was on the website. Plus, I got an email confirmation when I placed the order and when the order was shipped.

* How easy was it to pay?
Very easy. No paypal, of course, but it's easy to use a credit card.

* How long did it take to ship?
My items were in stock, and they shipped on 5/6 (I ordered on a Friday, and they shipped on a Monday).

* Was the quality appropriate for the price, in your opinion?
Very! Even the cheapy shoes are great, and a perfect fit. I am a huge fan of their glass eyes--they are very inexpensive and nice looking. And I love that I can get in-stock DollHeart and Angell-Studio items without a wait.

* Did the item look like the sales pictures?
Yes. I was a little surprised at the DH shoes. They are brown striped, not gray. It's not a problem--and the item number is the same. It's the same on DH's home page, too.

* Were you satisfied with the product?
Yes!

* If you weren't satisfied, how did the company solve your problem?
N/A. In fact, I'm already planning my next order.

 

* What did you order?
I ordered a couple of wigs and a pair of boots.

* When did you order?
5/3/13

* How was the communication?
Communication was good - got an order acknowledgement very quickly and an email with my tracking number when the items shipped.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
Everything I ordered was in stock, so it shipped out the Monday after I ordered it. (Placed the order on Friday.)

* Was the quality appropriate for the price, in your opinion?
Yes, very much so. It was awesome being able to order stuff from different companies and have them ship out 'next day' because they were already in-stock.

* Did the item look like the sales pictures?
They did.

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
N/A. Looking forward to buying from them in the future!

 

* What did you order?
-2 pairs of 14mm eyes. (in stock)
-3 pairs shoes. (in stock)

* When did you order?
Friday 05/10/13 (Very late at night)

* How was the communication?
Didn't really have to communicate with them, but I received: a confirmation email of my order, and an email of when my items shipped. I have no doubt that if I had a question, they would get back to me right away.

* How easy was it to pay?
Easy as always with the ol' credit card.

* How long did it take to ship?
I received my box on Thursday 05/16/13.

* Was the quality appropriate for the price, in your opinion?
All three pairs of shoes were adorable, and well made. Definitely worth the price. The glass eyes are also beautiful, and worth the cost.

* Did the item look like the sales pictures?
Everything looked just like the pictures. The pair of blue eyes were a bit darker than what I had expected, but I love them.

* Were you satisfied with the product?
Yes; satisfied with everything I received. This is the third time I've ordered from Mint on Card, and I am 100% happy with the whole transaction. They are a great company! I'm a customer for life

 

This is long overdue- I've ordered multiple times from MoC over the past few years, so it's time I give them the props they deserve!

* What did you order?
Grown-Up Kira NS w/ free faceup for the event.

* When did you order?
May 15

* How was the communication?
Prompt, friendly, and responsive. I changed my order to have my Kira put on the old body instead of the new one and they were incredibly quick to confirm my order. As soon as they got their shipping notice from DL, they let me know, and they were very generous about making adjustments to help me out regarding shipping requests. (I needed the FedEx guys to know to leave the box at my apartment complex office and not at my doorstep if I wasn't there, so they put a very large, noticeable sign on the shipping box with clear instructions. I was impressed.)

* How easy was it to pay?
Super easy.

* How long did it take to ship?
I've never had a company ship this fast! It was exactly one month from ordering that I received him! MoC is very, very quick when it comes to shipping out orders once they get them, and they package them very well.

* Were there any missing or broken items in your order?
Unfortunately, I had ordered a pair of glass eyes that DL didn't place in the shipment. I'll be waiting for them to come with the next.

* Was the quality appropriate for the price, in your opinion?
Very much so. The resin feels lovely, the construction is sturdy, and the faceup is gorgeous.

* Did the item look like the sales pictures?
Close enough to them for me to be happy.

* Were you satisfied with the product?
I'm very happy with the product.

* If there were any problems with your order, how did the company handle them?
MoC has flawless customer service. MoC let me know ahead of time that the eyes didn't get shipped and gave me the option to wait and ship doll and eyes together, or ship the doll now and ship the eyes when they arrive, with the added expense of shipping the eyes. (of course, I wasn't about to wait for my doll!) They were very apologetic, but it wasn't their fault at all.

* Would you order from this company again?
MoC is usually who I turn to when I'm looking to buy anything doll-related. I'd rather shop with them than anyone else. They're fabulous, and I can't sing their praises enough! Of course I'll order from them again!

 

What did you order? Loongsoul NuanNuan (NSP) and outfit (LS 42GC-0001)
* When did you order? December 22nd 2012 (During an event)
* How was the communication? Excellent! I made a mistake when placing my order and they emailed me right away and helped me correct it. Otherwise, communication was great as well.
* How easy was it to pay? Very easy
* How long did it take to ship? After they got the doll, two days. (Got her today!)
* Was the quality appropriate for the price, in your opinion? Absolutely
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Doll-Leaves Vanesa NS blank [preorder], DZ S60-011 Shoes [preorder], A-S 1/3 Face Cover (TL010) [preorder], DZ Eyelashes (TS011) [in stock], Silicon Cap - JC6001 (8/9/10) [in stock], A-S Blossom Pantyhose (1/3 Girl) (CL312291212) [preorder], A-S Wig WG32058 (8/9) - A-S, Wig [preorder], 16mm BJD Eyes - Clover Green (Round) [in stock], and I also got two event gifts: 1/3 Girl Jointed Hands, Normal Skin, and Cat Doll, White Skin, Blank.
* When did you order? February 20th, 2013
* How was the communication? Great! I had a few questions about eyes before I placed my order and they were quick to reply and answered each question thoroughly ^^
* How easy was it to pay? Easy :] I paid with a money order ^^
* How long did it take to ship? From the time they got my last package from Dollzone, it was only over the weekend since the package arrived on a Friday. She was shipped on Monday June 17th and arrived on Wednesday June 19th although I didnt get to open her until Sunday June 23rd because she was shipped to a relatives house. From date of order it took 17 weeks exactly before she arrived at my relatives due to DZ and angell-studio being backed up with orders which was no fault of MoC ^^. My doll-leaves doll arrived at MoC in 5 weeks and 3 days from the date they submitted the order [March 9th] :]
* Was the quality appropriate for the price, in your opinion? Absolutely! I love my doll [she is my very first one!] and she is just gorgeous! All of her stuff arrived in perfect condition and was safely packaged :]
* Did the item look like the sales pictures? All of the items looked exactly like the sales pictures except for her boots. In the sales image it looks like they are red and black but I received brown and black boots. This is no fault of MoC though as they were made by Dollzone. I actually dont mind that they are brown and read somewhere that they may be brown when you received them as it happened to someone else.
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? The only issue was the boots and I did not contact MoC about them because I did not want to wait for a replacement pair from DZ and I didnt think it was likely that I would get a red and black pair anyway. Plus DZ is seriously behind on orders. They still look perfectly fine and are in good shape. The only issue was the color :]

 

* What did you order?
I orders a wig, shoes, shirt, and pants for my my SD doll

* When did you order?
Wednesday the 3rd

* How was the communication?
Good, no problems!

* How easy was it to pay?
Very easy!

* How long did it take to ship?
Had a US holiday and a weekend so over all received it 3 business days after ordering!

* Were there any missing or broken items in your order?
Nope!

* If there were any problems with your order, how did the company handle them?

* Would you order from this company again?
Definitely! Already looking at the site for more things haha.

 

*what did you order? DZ NS Mika and DZ tan skin Nyu on a boy body, blank

*when did you order? November 2012 and April 2013 on a four month layaway (each)

*how was the communication? Excellent! I received an email each month before my layaway payment was due, and also a thank you email once the layaway was over. I also got three emails when my doll was sent to me.

*how easy was it to pay? Very easy.

*how long did it take to ship? After the pre order wait, the shipping to me was super fast!

*were there any missing or broken items in your order? No, everything was perfect.

*if there were any problems with your order, how did the company handle them? Thankfully this was n/a.

*would you order from this company again? Yes! I just did another pre order on layaway!

 

*what did you order? SD Angell-Studio outfit, MSD Dollheart outfit, Yo-SD Angell-Studio shoes, DZ eyelashes

*when did you order? July 31, 2013

*how was the communication? Communication was not neccessary, I received an email confirming my order, and then another when it shipped.

*how easy was it to pay? Very easy, I used my credit card as always.

*how long did it take to ship? Was shipped the same day, my items were in stock.

*were there any missing or broken items in your order? No, everything was perfect.

*if there were any problems with your order, how did the company handle them? Thankfully this was n/a.

*would you order from this company again? Absolutely, MoC is one of my favorite places to buy things from.

 

* What did you order? Fantasydoll 1/6 Pamela
* When did you order? 7/14/13?
* How was the communication? Their communication was amazing
* How easy was it to pay? Very!
* How long did it take to ship? E shipped out the next business day cause I ordered on a Saturday
* Was the quality appropriate for the price, in your opinion? She was amazing for the price
* Did the item look like the sales pictures? She looked just like the picture
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem?
. I'm very very pleased!

 

*What did you order? A wig and wig cap
* When did you order? August 19th
* How was the communication? No communication but received order info and shipping notice promptly
* How easy was it to pay? Very easy
* How long did it take to ship? Shipped the next day, arrived in 4 days
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? -------
* Would you buy from this company again? Yes and I most likely will

 

* What did you order? Akagi Hugue
* When did you order? Sept. 25, 2013
* How was the communication? Great. Helpful and quick email replies even at the end of the work day their time (EST.)
* How easy was it to pay? Had trouble with credit card, but rep was still helpful.
* How long did it take to ship? N/A - cancelled order to wait for next sale.
* Were there any missing or broken items in your order? N/A - cancelled order to wait for next sale.
* If there were any problems with your order, how did the company handle them? MOC didn't accept the card type I use for all my purchases, so I went to a secondary card I keep for emergencies that they did accept. But I hadn't used that card in several months and never for a purchase that large, so it was declined. Lindsey, the MOC rep, gave me options to try and complete my transaction before the sale dealine of 4:00pm EST, which was only a few minutes away or offered to add my doll to their next order with Akagi. I was at work and couldn't reply to the emails fast enough to make the deadline, but she offered me information on other specials she said MOC would be having in the future and what limited information she had about when Akagi might be having other sales going on so I could get my doll at a price I wanted.
* Would you order from this company again? Yes. The rep, Lindsey replied quickly with options to help me make it in time for the sale deadline, even though I still missed it because I was at work. She was more helpful that most other sales people I have encountered in person when I shop. I will definately go through MOC again whenever possible.

 

*What did you order? Xagadoll Lara blank NS
* When did you order? September 28th
* How was the communication? No communication but received order info and shipping notice promptly
* How easy was it to pay? Very easy
* How long did it take to ship? Shipped the next business day, arrived in 3 days
* Was the quality appropriate for the price, in your opinion? No, the doll had very obvious evidence of facial sanding on her nose, chin, lips and ears. Compared to a picture of the doll blank by MOC, it did not match! *I have a strong feeling that this happened at the factory and NOT at MOC* Jim later explained that Xagadoll would not consider this damage.
* Did the item look like the sales pictures? No for reasons below, again I think this is due to manufacturing.
* Were you satisfied with the product? No, but Lindsey offered a resolution upon return of the doll.
* If you weren't satisfied, how did the company solve your problem? I immediately emailed mintoncard with the pictures below. Lindsey asked me to return the doll for inspection. I have mailed it out following the details provided to me from MOC on October, 7th, and it should arrive on the 10th. The doll arrived as scheduled and Jim issued me a full refund.
* Would you buy from this company again? Yes
I would be happy to order from MOC again! I think I might avoid Xagadoll because I'm not happy with their product quality, but not MOC as they have been very nice.
I'm happy with the resolution and I will be sure to ask for pictures before deciding to buy any in stock items just to be sure.

Thank you!

​

 

*What did you order? Doll love youyou. Free event head Linna
* When did you order? August 1st 2013
* How was the communication? Communication was great! I had her on layaway for a bit and everytime I emailed them I recieved replies within a day or so. Really nice and friendly. They also goofed and gave me a faceuped youyou instead of a blank one (they emailed me asking if this was okay) I said yes, so got a free faceup which was nice.
* How easy was it to pay? Very easy
* How long did it take to ship? Preorder so it took about nine weeks
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? -------
* Would you buy from this company again? Yes and I most likely will

 

We did receive an email from guls207, our initial response was that she could return the doll for a refund of the doll. Based on what she had told us we thought that she was unhappy with the appearance of the doll, but later understood that she considered the doll damaged. She said that she would keep the doll but wanted a partial refund. Based on the picture that she provided we could not conclude that the doll was 'damaged' as she claimed, so we could not agree to compensate her for it. We did agree that she could send the doll back to us so that we could view it in person and determine weather or not it really was damaged. If we conclude that it is we are perfectly fine with refunding her for the doll, the original shipping, as well as the shipping that she paid to mail the doll back to us. She has not confirmed if she has mailed the doll out, but our assumption is she plans to.

guls207 neglects to mention that we took many pictures of our other in-stock Lara for her at her request, and that we removed the doll from stock for her while we awaited her decision on weather she wanted the other doll or not. We do not feel that wanting to see a damage claim in person is unreasonable before we refund money to a person, (unless of course it is an obvious flaw, like a broken hand, in which case we would promptly order a replacement hand). We believe that most of our customers would consider our providing in-stock pictures, as well as holding a doll for a customer, good customer service. Neither of these things are required of us, and there are plenty of dealers who do not provide it.

 

The previous review was made before I received the pictures from MOC. I received the pictures after it was posted. I have updated the initial review to reflect the help provided by MOC. I do confirm that they did send me pictures of the in stock doll on October 4th. I have shipped back the doll and emailed the tracking number to MOC. I do understand that it is difficult to assess damage from pictures so I have shipped the doll to them. If I truly did not think the doll was damaged or sanded or modified, I would not have bothered to spend the money to send it back and have this situation in a state of limbo. I have no desire to bother people for the sake of being a nuisance.

I would like for the doll I send back to be exchanged for the doll that I was given pictures of. I have never had any problems in the past with MOC and they have been very nice to me. I'm not trying to hurt anyone's feelings. I was initially hurt when I first heard back and they could not confirm that the doll was damaged. I wouldn't have contacted them if I had not genuinely felt that it had facial sanding which, I'm sure, occurred in the factory and not at MOC. If the sanding was on the body then it would not have been a big deal. But if you look at the loss of detail in the ears and the strange shape of the tip of the nose and the sides of the nostrils and compare them to even the in stock pictures that were sent to me, there is definitely a difference.

Hopefully this can get resolved quickly and we can put it all behind us.

 

*What did you order? (All items were in stock) Doll Leaves Gabriel with faceup, Angell-Studio short brown wig, K2 shirt, K2 skirt, M-style shoes, Dz s-hooks
* When did you order? Saturday October 5th
* How was the communication? Excellent. I asked for a picture of the doll a few days before I ordered her and was sent multiple pictures when MoC opened the next day.
* How easy was it to pay? Very easy.
* How long did it take to ship? 1 day. Items were shipped out Monday and were at my door Tuesday morning
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? They are all much better looking in real life than in the sales pictures.
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? -------
* Would you buy from this company again? I'm already planning my next purchase

 

Just a quick update, I was issued a refund. Jim explained that the doll would not be considered as damaged by Xagadoll, but was nice enough to issue a full refund. I'm happy with the resolution and I will be sure to ask for pictures before deciding to buy any in stock items just to be sure.

Thank you!

 

What did you order?
● DH Alice Dream - Blue (LD000484)

When did you order?
October 9th.

How was the communication?
No communication was necessary; I got e-mails for my order details and for a shipping notice.

How easy was it to pay?
Very; used Paypal.

How long did it take to ship?
My order was shipped the next day (October 10th). I received the package today (October 12th).

Was the quality appropriate for the price, in your opinion?
Sure.

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
Yes.

If you weren't satisfied, how did the company solve your problem?
n/a.

Would you buy from this company again?
Yes.

 

What did you order? I ordered a Island Doll Odin in sunburn and a Island Doll in tan on layaway.

When did you order? I started my layaway May 26, 2013

How was the communication? Communication was amazing! There was one payment that they allowed me to move the due date with no issues. All emails were respectful and friendly.

How easy was it to pay? Really easy. I set up credit card payments so each month I was emailed for approval of payment.

How long did it take to ship? Not counting the weekend, 3 days.

Was the quality appropriate for the price, in your opinion? Yes, I love the dolls, aside from Noah's faceup.

Did the item look like the sales pictures? The faceup on the Noah is lighter than the one on the site but that's the usual with getting a company faceup.

Were you satisfied with the product? Yes, I'm very satisfied.

If you weren't satisfied, how did the company solve your problem? N/A

 

What did you order? Doll Zone yosd BB Hiro in normal yellow and a DZ yosd BB Tengyuan in white skin with the event DZ Freddy-1 head in normal pink skin

When did you order? I ordered Hiro, the BB yosd boy body and Freddy-1 head in August, I ordered the BB Tengyuan head in September and combined the two orders

How was the communication? Excellent! As I did a five month layaway on the August order, each month I was sent an email reminder to pay, and when I had questions about the two combined orders, they were answered promptly. I recieved an email when I had paid off my layaway, and another one when my September order arrived and both orders were shipped together to save on shipping.

How easy was it to pay? Easy with a cc.

How long did it take to ship? Two days from the email saying my order had arrived.

Was the quality appropriate for the price, in your opinion? Yes! I love the silky resin, and the sanded seams that DZ does. I am also very pleased with the normal yellow skin tone.

Did the item look like the sales pictures? Yes. However, they are even better in RL. I was somewhat unsure of Tengyuan and got him to complete the series, and he looks better than the company pics, so I'm really pleased. Freddy-1 head is also better too!

Were you satisfied with the product? YES!

If you weren't satisfied, how did the company solve your problem? Thankfully, N/A

Would you buy from this company again? Yes, as I have another DZ layaway order, again, sigh.

 

Addition after her response: I'm glad they admit that they chose to deliberately penalize me instead of fixing things. The issue is not about the shoes, the issue is how they treat customers when a problem arises. I sent 4 emails begging for help and said please and thank you many times. I did not threaten to tell everyone what they were doing to me until they told me "goodbye" and clearly were not going to help. Even then I asked to fix this quietly. They left me no choice but to share it now to everyone here and elsewhere.
Please read this whole posting to the end: I am so upset and disturbed by my transaction with Mint on Card. I bought many things from them over the past couple months. Last week I bought two pair of shoes. 1. The first pair were by Dollzone and were in the section for 14-16cm dolls. The menu says the shoes are for 3cm feet. Here is what I got (pictured next to my Pukifee):[/URL][/IMG] 2. I also ordered a pair of Angell-Studio shoes for my SD girl. Mint on Card's website has the shoes categorized by size and gender. I clicked on the girl's 58cm section and these shoes are listed for 7.5cm feet. Here is what I got (the white paper is the size of my girl's foot in comparison): [/URL][/IMG] What makes this so horrible is how the owners of Mint on Card treated me after I emailed to let them know the shoes were way too big and I wanted a refund or credit. We exchanged many emails and I sent them these photos. They just argued that it wasn't their problem and I was at fault for making the order. But I ordered these in good faith based on what their menu said. I pointed out that even if it was my mistake (which it wasn't) they still could give good customer service and let me exchange the shoes (it would not cost them anything). They refused to do anything, they refused to let me send them back for a credit, and one person literally told me "goodbye". I will never buy from them again. I can't believe they treated me so badly. Oh, and I just went to get on their website to see if they had changed their menu, and my computer is blocked from accessing their website?? This is very scary.




I talked with a computer professional who said that Mint on Card must have blocked my Computer and cell phone from being able to access their website. Their harsh unprofessional overreaction to me because I wanted to exchange 2 pair of shoes is so extreme. I feel so threatened and personally targeted by their actions that I had to cancel my credit card. What a nightmare!

 

This customer placed an order with us and ordered the wrong size shoes for her dolls.

There is no section on our website specifically for shoes for dolls that are 14 -16cm. All of our shoes are listed by shoe size, not by doll size. The listing for the DZ shoes said that they fit dolls with 3cm feet, not that the shoes themselves are a total length of 3cm. DollZone 1/6 tinies have 3cm feet, so the inside of the shoes will measure slightly larger then 3cm to accommodate socks. We measured the shoes in question and they are 3.5cm on the inside, so they would fit a doll with 3cm feet. We also provided a direct link to DollZone's listing of the shoes, and there it also states that the shoes are for dolls with 3cm feet. When the customer told us that the shoes were for her PukiFee and they do not fit her, we informed her the DZ shoes do not fit PukiFee and we know this because we have some PukiFee.

Again, the shoes on our website are only listed by size. We do not list by gender and this is no 'girl's 58cm section'. The Angell-Studio shoes are listed as fitting a doll with a foot size of 7.4cm feet. There is no need to explain what that means again as it was explained above. Once again we measured the shoes and they matched up with what was listed on our website. We also provided a direct link to Angell-Studio's listing of the shoes. The measurements that the customer posted in the picture are showing outside measurements, and they match up with the outside measurements on the A-S listing. She only proved that the shoes that we sent her are the correct size.

The customer is claiming that not only MoC, but also Angell-Studio & DollZone, have misrepresented the sizes of the products on their websites. She is insisting that she did not order the wrong size, but rather all of these companies are not being honest with their sizing. This is simply not true. When we tried to explain that she ordered the wrong size she threatened to damage us on DoA, facebook, Yahoo Groups, and she said that she would also call the state attorney general.

Had Melly123 emailed us telling us that she goofed and ordered the wrong size shoes we could have worked with her, but she decided to take a different route.

Update (12/05/2013): We are allowing Melly123 to return the shoes for a refund despite her false accusations and threats. This will be our final transaction with her.
Update (12/09/2013): Customer has been refunded for the shoes.

 

* What did you order? Doll Chateau Christina, blank, with yellow skin as a preorder

* When did you order? 18 March 2013

* How was the communication? Excellent. I had a 4-month layaway, and they acknowledged (most) of my early payments as well as let me know when it was paid off. They also kept up with my two address changes. Every email I sent was answered within hours or at most, two days. All of my issues (listed below) were also addressed.

* How easy was it to pay? Easy.

* How long did it take to ship? Two weeks, but that is due to my shipping address not being in the country I reside in, not a mistake on their part

* Was the quality appropriate for the price, in your opinion? Sure, but since MoC is a dealer, not a manufacturer, this question isn’t relevant.

* Did the item look like the sales pictures? Yes and no. Doll Chateau had misrepresented the doll's blank body in photos on their website (and to their dealers). The “embossed” or sculpted neck and chest pieces were shown as part of a painted full-set, which I did not order. They slapped pictures of a blank body with a normal “human” neck and chest at the bottom of Christina’s page, but the sculpted bodies were being sent even to people who ordered them blank. MoC contacted DC when they got the first batch of dolls (mine was in the second batch), and both websites corrected the photos almost immediately.

* Were you satisfied with the product? No.

* If you weren't satisfied, how did the company solve your problem? MoC contacted me THE SAME DAY (25 June) that I sent them an email about altered pictures on the websites. They said that they were already getting ready to write all of us Christina owners about the issue after talking to DC only the night before. They gave me the option to change my order with DC so I would not get a sculpted neck. After inquiring about possible delays, I said to change it on 26 June. On 27 June, they emailed to say that DC had already finished my doll too and was shipping it soon. They offered me two choices: 1) ship the doll to me as soon as they get it and pay for the blank parts to be shipped from MoC to me later, or 2) wait for the blank parts to arrive later and ship them to me with the doll. I chose the former. They shipped the doll to me when they got it two weeks later, and it was packaged fine (with candies ) and there was no damage to the doll. I moved again, so I asked MoC to hold the incoming parts until I had a stable address, which they did. They let me combine the blank parts with some in-stock items that I ordered and sent it all to me once I gave them a new address. I consider this issue completely resolved by both companies, and I would definitely order (and have ordered) from MoC again, although I have misgivings about DC.

 

* What did you order?: 2x Dollheart SD Girl Fukubukuro
* When did you order?: November 2013
* How was the communication?: Fantastic. They were very prompt and friendly every step of the way.
* How easy was it to pay?: Very easy. Their layaway system takes a little getting used to, but as long as you carefully read everything before you make an order, you'll have no problems.
* How long did it take to ship?: Shipped immediately. I had the items on layaway, paid it off early, and asked if they could ship the same day I made the last payment. They said no, it would ship the next business day (a Monday), but they shipped it the same day anyway!
* Was the quality appropriate for the price, in your opinion?: Yes. Despite issues with this year's fukubukuro from other dealers, the ones from MoC were perfect.
* Did the item look like the sales pictures?: N/A - I didn't know exactly what I was getting in the fukuro.
* Were you satisfied with the product?: Absolutely.

I had a wonderful experience with MoC and would love to work with them again.

 

* What did you order?
Illusion Spirit Annabel and Dikadoll AAAAA
* When did you order?
August 13, 2013, on a 6 month layaway.
* How was the communication?
Very good.
* How easy was it to pay?
Super easy.
* How long did it take to ship?
Once my layaway was completed they shipped that week.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes, very much so.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order?
Dollzone Ro
* When did you order?
On September of 2013. A six month layaway
* How was the communication?
Very good.
* How easy was it to pay?
Really easy
* How long did it take to ship?
They shipped ASAP once they received my payment.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes, super happy with it!
* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order?
Interestingly, I ordered a XagaDoll Hong Dou Sha--but I ended up with a Ximilu instead. Just perfect!

* When did you order?
February 27, 2014

* How was the communication?
Really amazing. I actually didn't read the description closely when I placed the order. I saw after I placed my order that XagaDoll pre-orders take forever--like 40 weeks. I emailed them right afterwards, asking if it might be faster to go through the company directly, and heard back within the hour. They are friends with the owner of Xaga Doll, and explained that the company is actually just slow. After hearing I needed the doll for a project (I was looking for a doll that looked similar to a Pure Neemo doll, perhaps), they told me they actually had a Ximilu in stock (with kitty ears and a tail!) that wasn't listed on their website. They were going to use her for display, and offered to send her to me instead. I was just floored with their kindness.

* How easy was it to pay?
Amazing. I paid with a credit card.

* How long did it take to ship?
Fed Ex. Ximilu came across the country to California in three short days!

* Was the quality appropriate for the price, in your opinion?
Yes! Definitely. I will be ordering Hong Dou Sha for my collection as well.

* Did the item look like the sales pictures?
Yes! She's just like her promo photos--and even more fun in person.

* Were you satisfied with the product?
Yes--I'm just thrilled.

* If you weren't satisfied, how did the company solve your problem?
N/A. But if you didn't catch my drift--did I mention how far both Lindsey and Jim went out of the way to help me out? I am so pleased! They really have my highest recommendation.