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Ordering LUTS Rosy Brown Skin Colour Question

Dec 2, 2024

    1. I had made a post in the luts waiting room about ordering a luts doll in rosy brown and someone had mentioned that rosy brown was a colour that they discontinued. Is this true? And if so, would there be a way to reach out to the company and change the colour?
      Here’s the doll I had ordered with rosy brown still being an option to pick
      https://m.eluts.com/product/honey-21-delf-bon-bon/28336/category/588/display/1/#none
      [​IMG]
       
    2. I'm pretty sure that includes skins that are not currently available for order in Korea. I know that some companies usually offer separate options for international orders to cater to higher demand. I'm sure the company would have contacted you first if there was an issue with your order, but just in case, you might want to try contacting customer support.
       
      • x 1
    3. Color change notice:

      lutsdoll co.,ltd.


      You can post on their q&a board to ask. Pretty sure they just forgot to remove it though. :...(
      They will help you change your choice if needed through here too

      lutsdoll co.,ltd.
       
      • x 1
    4. Thank you I’ll also ask on their website as well :sorry:sorry

      I will try to contact their support in the morning !
       
    5. Since it's QNA answer time in Korea, I contacted the company with a link to the page and was told that it was an error in the production of the English page and they would fix it. Unfortunately, I think you'll have to contact them about changing the skin color:pout:.
       
      • x 1
    6. Maybe they will honor it since you ordered it already?
       
      • x 1

    7. yeah i'll contact them to change it. hopefully it hasn't been started yet since its only been 5 days since i ordered it.:sigh:sorry
       
      • x 1
    8. Ah, I was thinking more on the lines of perhaps they will make the doll for you in Rosy Brown (assuming that's what you want) because you did order and pay for it. Other companies have honored mistakes that they've made before.
       
    9. maybe...? i had asked on their qna board what to do and they said that the order was processed normally? i sent another reply asking if it would still go through and i don't mind switching the colour but they haven't responded yet so finger crossed:eusa_pray:eusa_pray
       
    10. i don't know if anyone is still watching this thread but i contacted them on their qna board and they did say that they would process the order with rosy brown! happy ending !:chibi:chibi
       
      • x 8
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