First of all, I want to say that I USED to like LUTS a LOT! Luts was my MOST favourite bjd company, and I really appreciate them for giving birth to my S (luts EL), who will stay with me for all my life. Then, sorry about my poor English. I'll try my best to explain clearly. Actually my friend and I have forgiven luts for so many times, but this time, I think I need to say something about the company's resin quality and customer service. I used to like luts, but I've got enough suffering! Now I'm telling you all the facts, but will leave the judgement to yourselves. Please see two photos first: It is the calf part of luts MINIFEE ELF-SHUSHU (LIMITED EDITION). When I get the girl, I took her out for a look and kept her inside the box for two months to make sure she's safe enough before giving her a faceup. Here's nobody in my dorm so I'm sure that she stayed untouched until I opened her box again. But when I took her out of the box, I saw the broken part. I didn't even touch the doll before I took the photos. I post on LUTS' site for help, here's their reply: I bought so many dolls from luts, and used to support them a lot, but what I got in turn is a self-broken calf part, maybe also their suspicion that I might tell a lie and break the doll myself? But I really don't know WHAT method I can use to hurt the girl THAT MUCH. Even if I had dropped her down the stairs, it would break other parts, not the ankles! The only way I know to make such crack in such area is to cut the doll with a knife, but I'm sure that I know exactly from the beginning to the end that it is a 300+USD doll, not a cake. But anyway, I didn't check her ankles when she first arrived, it is my own fault. I really want to cure the girl as soon as possible, and from my previous experience, when things like this happens, there's NO USE arguing with luts. So I paid for the calf parts by myself(44 USD), even though in my opinion, 2 months is NOT a long time for a resin doll at all, especially when the doll costs hundres of dollars. But, maybe 2 months is a such a long time for a POOR-QUALITY doll? Here, I want to show a picture about the inside of the luts' calf part, with some comparision photos I took from my other babies S -- Unidoll Jace Body Amethyia -- Musedoll Erato Iphernel -- Bambicrony BW Kumi I don't want to add my personal comments, since I'm directly involved. But now I really want to ask : Did I buy a 400 USD doll from luts, or a bone that nibbled by a dog? Actually, to me, the second one sounds much more reasonable. How the uneven and thin part break? I have no idea. The only thing I know is that it IS broken without touching. Although luts thought I was telling a lie, it is still the truth. I posted the whole thing here is not to complain or argue about something. So please don't post "LUTS is totally fair to you" or " You should check the doll carefully from head to ankels" in this thread, since I know it was my fault that I didn't check the doll carefully enough. But if the doll broke by herself when she's in the box, what could I do? From the picture provided, I think it is MORE than possible. I won't post anything here if luts dolls are like Volks' or other companies', having even and smooth inside and can balance the pressure by itself. But the fact is, when facing their defective product, luts still asked customers to take all the responsibility. I told the story just want to let you know how luts' quality are like nowadays. The luts dolls can break even by themselves, and if it happens 7 days ( as indicated on LUTS' site) after they shipped (or you get?) the doll, it is your responsibility. =========================================================================== The photos below are from my friends. All of us used to love luts, since our most precious babies are all from this company. But now, luts gave us no choice. [Part 1] These photos shows the chaps on an BW EL's skin. Actually the doll's situation is EXACTLY the same as my S (not only my S, but a LOT of els) . I found those chaps only 2 months after S got home, and finally I sold S's body because the chaps spread from time to time and I couldn't suffer S's tough skin anymore. My friend sent the doll back to luts, but luts said that IT HAS NOTHING WRONG, ALL THEIR DOLLS ARE LIKE THIS. And when my friend got disappoined and asked luts to ship the boy back home, luts SANDED the whole doll and WRAPPED all of the chaps. I just cannot understand -- if they thought it was the right quality, why they did the sanding? [Part II] Here is another EL, bought in July 2007, and broke only 21 days after he got home. [Part III] The broken skull part. It was found as soon as the boy got home and sent back to luts and change for free. But luts spent almost more than one month to make a new one. ===================== I don't know what luts use to produce dolls and why luts treat their customers like this. The only thing I know is we were deeply worried at our babies and we were suffering luts' "perfect" customer service. And those were not pleasure experinces at all. LUTS, I really love your dolls, but how can I trust you again?
I don't think you're the only one who's experienced difficulties. on the whole I've never had a problem with them, however my friend has had a lot of difficulty with faceups (which luts eventually did say they'd give her a BW Nanuri head with Dreaming Shiwoo faceup because of the horrid job they did on her Bliss, but they messed that up as well somehow ) It really seems hit or miss with them lately - I've seen perfect dolls and awesome quality and then now and again it looks like their QC team decided to go on coffee break and let the janitor take over for a few hours.... I'm not sure what their Customer Service is like since I haven't really had to use it, I do know though that you can get repair parts rather than the whole doll (like just the leg for your ShuShu) as someone else had gotten that done before
For the Shushu, I can understand why Luts would ask you to pay for the part. It was 2 months after you had purchased her. If it had been immedeately, then things might have been different. I see the same thing from people with Volks dolls- they are happy to replace the part, but you need to pay for it if it did not arrive broken since they cannot know how it was broken.
Luts said they are not responsible for the broken parts 7 days after the doll has been shipped It means that all of the later problems, no matter caused by what, are not their responsibility.
Yes, I will pay happily if the inside of the calf is not like a bone nibbled by a dog. I think the key thing here is their good's quality : ) It means that if you buy a luts doll, you have to face bad-resin risk for all of your life, at least the doll's life.
I can see where Luts is coming from here - two months is a long time to hold onto a doll without noticing it's broken. Luts does seem to be having some quality issues recently, but that should be only more incentive to make sure your doll's in good shape right when you get him/her. Nevertheless, I really hope you work things out with Luts. Seeing broken parts like that makes me sad. ^^ Good luck with your Shushu.
Thank you, the new parts are here. But sorry, I don't think the customers should pay for luts' mistakes. Please look at the inside of the calf part. I felt unbelievable when I see the tough and uneven work. The unbalanced pressure will damage the thin resin area easily. I'll pay without anyword when their dolls are of good quality.
Well this has me nervous. xD;... I was hoping to get a Senior Delf soon, and my friend a Kid Delf... but if it ends up like that....
I'm sorry to hear this! My 1st el has the same problem as your friend (but I adopted him so I don't know if he was like that already when he is new or not) None of my other Cp has this problem except him.
It's sad to see pictures like these. :'( I've never purchased a doll or a head directly from luts, only second hand, but I'm actually quite fond of their dolls too. But I will surely have second thought buying any doll from them now Oô Sure, you should have checked the doll at the arrival, but then again, 2 months isn't a long time. And looking at the inside of the leg it should be obvious that it couldn't be your doing Oô Of course you shouldn't pay for their mistakes! I think it can be hard to check if your doll's damaged only 7 days after shipping. I know that in Denmark, packages may lie for a week or longer to be checked. How can you see if every thing's all right then? Oô
WOw... that's shocking to hear.. how disappointing.. and i'm sorry about your baby. man.. makes me nervous as welll. and i Wanted to order BORY from them
This has me very worried about my MNF Lishe...certainly damage like this is the exception rather than the rule. I would be heartbroken if I found that my doll has a broken part or some other kind of damage that shouldn't happen through normal play. Makes me want to set her on a shelf and not play with her at all
I can't find any chaps on my Luts dolls, and I have 4 of them. So I don't think it's normal... Internal cracks like that are usually caused by extreme temperature or humidity changes like all plastic materials.
where was the box kept? near a window, a radiator? A cold room? Not saying they were but it would rule out one thing.
Far away from the window No sunlight Not dry at all Constant temperature ( about 25 degree centigrade )
The problem is that all of the dolls are well-cared and ONLY luts dolls have these chaps. : ) They are too tiny to be noticed sometimes.
hmmm, well it rules that out. Was it there when you first got the doll? Was he checked over fully before you put him away? I have never heard any of this about LUTS before and it is worrying as we are about to order a LUTS doll...
I don't know. I didn't check the ankles when I first got her. Anyway, if I have to check from the head to the very ankle when I first get a NEW doll from the original company, and need to keep doing the checking eveyday, I prefer not buying them at all.
good point. hmmm I always give them a full once over, My voks nono had a knee cracjand they sent a new one straight away- I wonder if they would have id I had left it 2 months, maybe they wouldn't. It pays to be watchful, but yours is a sad, sad story.
Luts' policy on replacement is quite reasonable and nigh-on universal among BJD companies. Actually, Luts is somewhat generous in giving you a week: Elfdoll and Souldoll only offer a three day grace period. Volks and Unidoll, kindly and customer-friendly companies that they are, both give you two weeks--that's weeks, as in increments of seven days, not months. Dream of Doll gives you seven days if you can prove that the damage was caused by them before the doll went out, and holds the shipping companies responsible for any damages incurred in shipping--their website encourages people to refuse to sign for the doll unless they've taken it out of the box and inspected it first to make sure it's unharmed. Find me a UPS driver that will stand around and wait for you to do that. Two months without more than a cursory inspection was, to be frank, asking for trouble. A lot of things can happen to a doll in two months--it can fall down a flight of stairs, get stepped on, take a header from a high shelf, be assaulted by small children, or just be mistreated. Doll companies aren't psychic, nor do they embed tiny cameras in the resin of their dolls' headcaps--they don't know what happens to their product after it leaves their hands. So when somebody says "I got this two months ago and it's broken! But I swear it happened in shipping, really," they're allowed to be a little . You'd get the same treatment if you asked for a price check at a grocery store--they're not going to take your word that this bag of sugar rang up wrong, they will send an employee to go check. And since doll companies can't ship you an employee to sit with your doll in your dorm room and make daily reports of "Nope, she hasn't touched it yet!" getting indignant about the company thinking that your claim's a trifle fishy makes no sense. Luts' resin quality issues are something entirely else--if you say their resin and body sculpting sucks and other people agree with you, you've probably got a legitimate complaint and should quit buying from them. I, for one, raised a serious eyebrow at the state of that ankle joint--it almost looks like the mold they cast it in had old resin stuck in it or something. Anyone else with a MNF girl body willing to post ankle joint pictures to determine if this is an isolated event or part of a larger pattern?
I'm sorry about your baby, it must be pretty heartbreaking . I can understand Luts' claim, but I'd think that they could replace that one part for you free of charge just for the sake of you paying so much money as a customer [that's considering that this kind of thing doesn't happen to them every day, that is]. But maybe I expect too much of people, I don't know.
I'd really like to see pictures of other MNF ankles.. are they really all like that...? Now I am wondering about my delf... I never paid much attention to the setup even when I sueded her... ::goes off to have a looksie:: Nope.. none of her joints are hollowed out like that. Did you send Luts the picture of the inside of the ankle?
I just checked my MNF Elf Shiwoo who I received today, and his ankles have no imperfections inside at all. I must say I've been very lucky, as pretty much all of my dolls have come straight from LUTS with no damage to them. I'm sorry to hear about your Shushu, I hope it doesn't put you off her at all.
I am always sad to hear about problems with luts. I have personally ordered dolls from them over a dozen times and never had a single problem. Knock on wood.
You should be doing that with ANYTHING you buy! Crap happens. Perfection is nice, but it's called an "ideal" for that very reason.
I agree that two months is a long time to not notice a crack. When you recieve a package it is important to check the doll over for any damage straight away =/ As for the strange chaps, I have no idea! o.o; My CP girl is as smooth and unmarred as the day I got her with heavy play after a full year. Her waist piece popped out after a few days, but it was glued back in. That is about the only damage she has ever recieved. I think CP resin is fantastic - much better than my DoD DoC girl which is very shiney and yellows far faster than my Lishe. It's horrible that all that has happened to you and your friend, but I have to say that it is a rare thing to happen =(. It is perhaps related to tempreture, humidy etc. in your area as for the chaps, but with the leg crack, it is quite possible it was damaged in the post. I've seen that in particular damage happen to several dolls at either the ankle, neck or wrist, as it is where the resin is thinest. I'm glad you got the replacement part for your Shushu elf though ^_^ Edit: And just to add, I've looked inside my Lishe's ankles. It looks much smoother and more proffessionally finished than yours does! I'm very surprised at this! o_o;; It certainly looks like you have recieved either a very bad batch or that the package has been exposed to a high heat at some point, either in transit or at your own home.
I don't know about other places, but where i come from, you can't openthe package until you have signed for it. Some postal people won't even give you the box until you have signed for it! ><; Maybe it's different in Korea?
Normally, I would side with Luts, but I notice a few things in your damage photos. 1) No damage to the ankle ball. If the leg had been damaged by user impact, I would expect there to be matching damage on the ball where they had impacted. 2) Look at the inside picture of the crack itself. See how the edges at the tip of the crack are dull and rounded and blended into the resin, while at the top it's sharp? And how there's sort of a smooth dip going into it? I would expect the tip of a crack like this in resin to be very sharp, like it looks on the outside. I could be misinterpreting this -- it could just be dust or something -- but I would venture that there's a casting flaw there. It's next to a mold line; that's a common place for them. It looks to me almost like the resin didn't join fully at the seam, then later a piece chipped out (any resin shards running around in the box?) and/or that lap opened, and the split continued from there. I could believe that this leg was flawed when it shipped. Maybe it broke at Luts, maybe it broke during shipping, maybe a day of humidity expanded the resin. Maybe you had your doll doing the can-can for all I know. But if there was indeed a flaw there, then I would consider that Luts' responsibility no matter what caused it to fail, because an unflawed part wouldn't have. I'm not necessarily saying that Luts messed up and you're right. But I don't necessarily think you're being unreasonable in this particular case, either. As for the chaps, the only other time I have seen those that badly was on a doll that was found to have cured incorrectly. It's difficult to judge from photos, but if they are spreading and you can feel them, I'd guess that is a defect.
The problem is that if they only give you 7 days to report a problem with the doll, what about defective parts that only surface once the doll has left the company? If they only give 7 days to report it, then they are in essence not taking responsibility for their defective parts. I can understand a small company not wanting to take a loss for that part, but don't you think keeping good customer service would be more important than a $40 part? I think so. I think you're in the right here honey. I'm very sorry that you had to pay for that part. Oh, well said!
So far, all my Luts dolls don't have that. Sorry to hear yours does. I agree, you need to check the doll as soon as it arrives. I always do.
this story has got me a bit worried... once my El gets here ishould give him a thorough check (didn't do a very good check with Mo but it's fine) i'm very sorry to hear this story... it makes m worried. As i want to order more dolls from Luts, at least 2 more so it may cause a problem. It sucks i know... hope all the best though even if it sounds like empty words. I'm sorry for you
I agree with you too, it looks like shoddy craftsmanship, and you should not have to pay for that!! The resin looks thinner where the crack is, and what are all those gouges or chip-looking marks in her ankle socket? You must have been very busy to not have opened your package for two months!! I'm very sorry that this has happened! I've seen posts about the "chaps" before, people complaining. I wonder if they use fillers in their resin? Perhaps it's poor mixing. Either way, I will definitely think twice about getting any other CP dolls! Raven
omg this made me really worried. i am currently saving for a doll from them and i really wish it will be in a perfect condition, first doll and all, ya know D: but thanks for sharing this with us. if i ever order from them, this made me became very fussy and will definitely check everything thoroughly ever piece of it.
Yep... While I can see why they would refuse to replace the part free because of the amount of time that's passed, that leg part shoul dnever have made it out of the factory looking like that. The inside surface is just mangled. o_O Re: the "chap"... Like Raven said, that's been noticed before. About a year ago, Luts had a whole batch of resin that apparently had that problem. (My own Nightengale's body came from that period. He has the same crackle-like look on both of his arms and one of his legs-) At the time Luts' reaction was much the same as what they told your friend. They claimed that there was no problem. Fortunately, the crackled surface doesn't seem to have weakened the resin and in Nightengale's case they haven't gotten any worse or any deeper over time or with ordinary wear and tear. (Nightengale is an "active" doll... I play around with him quite a bit, so he doesn't spend all of his time sitting on a shelf in spite of the odd resin-) It might set some people's minds a little more at ease to know that *none* of the other dolls or bodies I've gotten from Luts since then have had any sign of the same problem. I routinely check them all for damage, miscasting and other weirdnesses as soon as they arrive, and they've all been fine. So... Even though things like this do happen sometimes, the odds are still in your favor that the doll you'll get will be in good shape. It's a good reminder to check the doll completely as soon as it arrives, though... In general, it seems like the sooner you can report the problem the more likely Luts is to do something about it.
It looks to me as if the tension from stringing has perhaps made the ankle split. The initial weakness in the resin might not have been visible upon first inspection. It appears there is something seriously wrong with the resin or casting.
Perhaps LUTS is becoming just like all other companies when they become popular and start making a lot of money. Customer service and product quality goes down, just to make more of a product? That's one theory anyway, I can't say much more since I've never dealt with LUTS myself.
The only thing I could think that might cause it without the ball being damaged would be if someone was restringing the doll and banged the calf - since you usually restring from the neck to the feet, it would be possible. I'm not saying this is what happened, but from the companies point of view, there could be other explanations for the damage and they're not willing to give you the benefit of the doubt? It's a pretty obvious crack and, unfortunately, you must be one of the few people who don't pull their new doll out of the box and drool over it. I know I couldn't let any brand new doll sit in a box for 2 months, but then I always had to eat my easter eggs at once and open any presents the moment I saw them. I think it looks like some sort of stress crack but obviously the company doesn't or maybe they feel it could be how you had it stored, temperature or some other factor. I know it doesn't help when it's not your fault, but maybe when the new pieces arrive, take a photo of the inside and show the difference and ask whether they consider it could have been caused by a mistake in the casting. I've just bought a Luts doll - my first and he is absolutely gorgeous, I'd be devastated if I saw something like that on him.
Actually, you can sign the package that you are going to check for damages after you receive it. My mom did that with both the dolls I sent to her work.
Awww thats horrible. But I've never seen the inside of the calf looking like that. Its obviously a casting/resin defect. Since the resin is so thin, the tightness of the stringing probably caused it to crack just sitting there. I would have been pissed off if any of my dolls broke by themselves, but I understand why they wouldn't refund the leg for free. 2 months is a WHILE to try to state there was a problem with the doll. I don't think ANY company would refund anything 2 months after the item was bought though. I absolutely love Luts, and I don't think it has to do with their quality. They are ONLY human, and flaws happen. But the fact that they sent the doll without inspecting for defects/flaws does show some careless-ness.
I'm sorry to hear that this has happened with you.. But in a sense... You should've opened the box to inspect as soon as you received your new babe. Luts is not responsible for you not checking to make sure things were alright after you got it. Like they said, it's hard to tell two months after the fact. It's common sense, honey. It could be that that happened during shipping. I'm sure that luts sent the doll looking alright. Please don't lose faith. I love them very much. I've dealt with them a lot, and they've never failed me. They try to fix things when they go wrong... And like ALL companies you deal with, there are always gonna be mistakes. I'm 110% positive you're not the only one who's had a broken doll problem. I hope things go well.
Whether she should have inspected the doll right away or not... Whatever their decision about giving a refund... The quality is still rather surprisingly low, isn't it? It seems like just saying, 'well, she should have checked the doll first' doesn't quite cover it. This kind of damage ought never to occur in the first place, and if it does, there is a problem deeper than the length of the refund time limit.
Just looking at the leg all together... It looks rather hastily made and cheap. The resin is lumpy and thin and has no pivit-round system for the ankle to move on. That sort of sculpt almost encourages pressure cracks.
Yes, she should have checked the doll upon receiving it, but that has nothing to do with the service she should have gotten if the part is indeed defective. Could the crack have happened in different ways? Sure. But, if the part can be shown to be defective to begin with, then how or when the crack happened, or better yet, whether or not a crack has happened, should not affect the after sale service given. What if someone did a check and saw that uneven part and there is no crack yet? Should Luts replace that part because it's obviously not well made and below their standard? Or should they say no, because although it's defective, it's not broken yet? Many, many companies will replace defective items if it can be shown clearly that it was made that way regardless of purchase date or whether or not it has broken yet. I think whether or not to give the customers the benefit of the doubt when something is broken is up to each company, but replacing defective products should be part of the after sale service.
Thank you for all of your replies. (1) I did checked her when she arrived home -- head, hands, ect; but I didn't check her ankle parts. If it was hurt during the shipping, how possible that only the ankle parts broke? (2) I know I should checked it MORE carefully, but please be noticed that, from the inside picture, it is more than possible that the calf got broken during the 2 months by itself. Just like PartII, one of my friend's EL's ankle got broken by itself 21 days after getting home. (3) I know 2 month is a long time for checking the doll all over, but 2 month is not a long time for a resin doll's life at all. I won't post anything here if luts dolls are like Volks' or other companies', having even and smooth inside and can balance the pressure by itself. But the fact is, when facing their defective product, luts still asked customers to take all the responsibility. (4) I post them here to tell you the resin quality of luts. Actually more than 10 ELs here have that chaps, maybe the number is far more than that. Believe it or not When I first heard about bad deal with luts, I was on luts' side too ^^ But now, I become much more wiser.
I don't know if it has been said, but franky I don't feel that luts has at all been unfair to you. You have to look at it from their standpoint as a business. With the shushu, you complained 2 months later, you may say you kept her in box and all that, but they have no proof of that and they cannot give everyone the benefit of the doubt becuase that could lead to too much money loss. As for the whole chapping of Els.... The question I want to know is why is it ONLY El, and from what you show that is a standard male body so why does it not happen to other males. Plus there is nothing luts can do about it unless you address it immediatly upon arrival, even if it happens over time there is nothing they can do to control it, they make the product they feel is good and has been good, but one or two bad batches happen, ESPECIALLY with resin. But they can't do anything becuase what's to say that for some people it happens to they didn't do something to cause it? Especially with dealing internationally despite the price of the merchandise luts cannot see what everybody does or what happens to everybody's doll. The fact that stuff is happening can be brought to their attention and they may be able to look into it, but that is all. And maybe they will offer that you can purchase replacement parts, but as the kind of company that they are that's really all they can do.
That's really awful. I'm saving for an El-SS, and hoped to commission you to do his face up when he arrived. I hope they have better resin by the time I get my baby, because only El suits the character. I'm so sorry that your precious was broken due to faulty resin. *hugs*
To be honest yes you should check for damages, but you now know that very well However the inside of it looks like hell and is obviously not casted well. How on earth can they send that to a customer? And the resin having it's flaws.. I know that I will be very carefull buying from luts than as these things are not supposed to happen. If you send out your stuff in such a condition (and they should have noticed it) than that doesn't speak well for the company.
(1) As what I've already said, the key thing here is not complain or unfair or anything else. I just want to let you know the incredibably bad quality of luts dolls. From the inside pictures provided, I think everyone can see how tough the part is. (2) "Why only ELs?" Yeah, we are also wondering about it. But I think for this question, you should ask luts, not us, shouldn't you? I really don't know the answer. The only thing I know is that my S's skin got chaps and I was MORE than worried about him before I finally changed his body. (3) Luts has the right to doubt me, but they should firstly make sure that the dolls they are selling are of GOOD quality. Can you say "the part is well-done" from the comparison picture? Sorry, at least, I cannot.
i feel sorry about your girl >< and your situation. did you show them the inside of your girls leg?? and show them how thin is that??? perhaps you should get someone's elf shu shu and see if it's the similar thinness, if it's not the same, i suggest, take photo side by side and show them! then i think you can argue with luts about it and ask them to explain why is it so and ask them to replace the part FOC. If that's the case, i don't see why you should not fight back with them. Perhaps like they say, the QC may be lacking recently? or perhaps the resin batch or monsoon reasons.. So far, i have alot of friends own cp dolls and never heard any problem from them at all.
The new parts luts sent to me, are exactly the same like the one shown in the picture. Now I'm totally disappointed.
i can't say this better myself. to bread17: i'm very sorry for what happened to your poor girl and is surprised to know that Luts sent you items with similar quality AGAIN. i can see why you are disappointed. to others: obviously she has learnt her lesson the hard way. and, she has made it very clear in her post that "I posted the whole thing here is not to complain or argue about something. So please don't post "LUTS is totally fair to you" or " You should check the doll carefully from head to ankels" in this thread, since I know it was my fault that I didn't check the doll carefully enough." so, although she has to bear part of the responsibility; although you may disagree with her and see this thread as a complaint, please, don't be too harsh.
Thank you haha : ) I added the sentence to my post is because I didn't make myself clear enough and a lot of people disunderstood my purpose I'm not coming to complain, but to share my experience about resin quality of luts, and let people know what we are getting from the used-to-be-good company.
bread17: D:!! i think the more you should argue with luts, because what if that similar replacement leg have the same incident happen again? *touch wood* I still think it's even better to reason with them again, this time with stronger points. cos you are not at the losing end of the reasoning, since they send you back similar quality again.
Dear Meeve: As luts, I think I already know what they'll say: "Here's nothing wrong with the leg part, all of our Minifee products are like this~" If it were an accident, luts wouldn't send new parts to me of the same poor quality. So I believe it is what they call "standard". By the way, besides luts, I think some people here are also considering the parts as good-quality ones? See, when customers are satisfied, why luts admits its mistakes?
*sigh i don't know, if i'm your position i will probably just have a say back to them. or even show them that comparison photos of other companies though i know it will be rude to them. as im just curious, does all mnf have such thinness in the resin esp the leg part??? i never own a mnf before, only delf boy > <
Maybe later I will. When I have enough time to deal that with luts and its defenders. Thank you so much.
