Ordered Lu wen with split on the Heads. he can well packaged and was 4 days earlier then expected ordered blank so no chance to mess that up * What did you order? Limited Lu Wen * When did you order? Sept. 15th * How was the communication? good, was sent timely email about the progress of my order * How easy was it to pay? small glitch, my card flagged it cause of the price and the foreign-ness. a quick call cleared it up in 5mins and the order was completed * How long did it take to ship?* super fast! we ordered blank as it was a three way split. got it about a week and a half later * Was the quality appropriate for the price, in your opinion?* Absolutely. * Did the item look like the sales pictures?* Yep i love the body! can't speak for the heads as i didn't keep them. * Were you satisfied with the product?* they forgot the spare hands EDIT 10/11: they forgot my spare hands. currently in process of getting the pair they forgot 10/19 after much bitching my hands were put in the mail today 10/24 hands came today. all is well
* What did you order? Delf Shiwoo-SS * When did you order? June 20, 2007, during Na-nu-ri event * How was the communication? Once I had a problem, it was great. I didn't push 'em much though all my questions did get answered. * How easy was it to pay? Cake. Used CC to do it. * How long did it take to ship? A REALLY LONG TIME. Two months or so, which was par for the course during that crunch. Both my friend's dolls shipped in a month, which I gather is more standard for them with dolls with faceups. * Was the quality appropriate for the price, in your opinion? Absolutely. * Did the item look like the sales pictures? Yep. The faceup was a little more 'natural' than I expected, but it suits the character so much better that I can't complain. * Were you satisfied with the product? There -was- a problem; I received the wrong second head. Instead of a dreaming vampire, I got the standard dreaming head. * If you weren't satisfied, how did the company solve your problem? It took them a few days to answer my message board post, but as soon as they did they were very apologetic, asked me to send it back and they'd ship the right one out. Within a week of their reply I had the right head in my hands and a credit on the account for the shipping charge. VERY happy, would definitely purchase from again (and I'm planning to in the future).
* What did you order? A MNF girl body (for a friend), thee MNF hands, two neckpieces, two kitty hairbands, a wig, and default makeup for my Nanuri head. I ended up ordering an outfit on an additional order and then used the extra shipping charge to buy another wig, an s-hook, and eyelashes. * When did you order? July 4th * How was the communication? Excellent! Responces on the Q&A only took a few days at most... and there was lots of communicating on this order with me adding items several times. Luts was even kind enough to move an item off of the Japanese site for me so I could buy it, as it was not an item they were going to restock. They did forget to put a few of my items in my order, but had them shipped out before my first package arrived. * How easy was it to pay? Very easy. I used ShopSafe. * How long did it take to ship? Nearly two months... the weather was being uncooperative for them, so I understand it taking so long. Its still not as long as other companies! * Was the quality appropriate for the price, in your opinion? Yes * Did the item look like the sales pictures? Nope... Nanuri's faceup looked even better in person!! * Were you satisfied with the product? And then some!
* What did you order? Minifee Elf Shiwoo Limited * When did you order?The day of release (I think it was May 24th 2007) * How was the communication?It was eh, they answered me every time I posted on Q&A but they kept giving me the "next week" excuse and being vague on the shipping date, when I really needed to know the exact day he was coming so I could schedule my time so I'd be home to get him. As a result I came home too early and had to stay an extra week, I ended up having to call them to get a straight answer. * How easy was it to pay?Paid via Paypal, easy easy * How long did it take to ship?* A lot longer than I thought it would, over 40 days from date of order until he arrived at my door. * Was the quality appropriate for the price, in your opinion?*He's very well made, and I got good value on my custom requested faceup, which they did exactly to my specifications. * Did the item look like the sales pictures?*Well, with the faceup being different not a whole lot. :p However pictures did give me a good idea of the headmold and body, and in my estimation he actually looks much better than on the site. * Were you satisfied with the product?* Yes very, I will order from them again.
* What did you order? MiniFee Lishe * When did you order? June 19, 2007 * How was the communication? A little slow, but they were very busy with the Nanuri '07 head promotion, so in consideration, it was very good. * How easy was it to pay? I called my credit card company before I placed my order, just in case the purchase was flagged because it was international and I hadn't used my card in about two years. Otherwise, it went off without a hitch. * How long did it take to ship?* Almost exactly four weeks, which appears to be normal. I was anxious, but very pleased with the timeliness. * Was the quality appropriate for the price, in your opinion?* Absolutely appropriate. My Lishe is so gorgeous, she's worth ten times what I paid for her. * Did the item look like the sales pictures?* Even better than I expected. And the Nanuri head was exquisite. * Were you satisfied with the product?* Completely.
What did you order? Kid Delf Bory + Face-up When did you order? 22nd June 2007 How was the communication? Actually.. the communication was half and half. They only replied to one of my emails. How easy was it to pay? Paid my Debit Card. It was really easy and quick, but i did worry about the lack of security on the Luts website. How long did it take to ship? I was originally told it would take 4 weeks to ship. He didn't ship untill the 9th August instead. While other Bory's were being shipped out on time, mine seemed to be incredibly delayed. Was the quality appropriate for the price, in your opinion? I love my boy so much. His resin is so nice and he poses like a dream. His a bit light though, and falls over if you blow him. But otherwise he was worth it. His face-up is especially beautifull! Did the item look like the sales pictures? Actually he didn't. I had requested custom make-up for one, and he came with different eyes. But the sales pictures fail to show he has the sleepy look under his eyes. Were you satisfied with the product? Yes definatly~
* What did you order? I've ordered several dolls and many wigs, shoes, and clothing items. * When did you order? Several times over the last few years. * How was the communication? It depends. It used to be very good, but the last few orders I've placed haven't had very good communication. * How easy was it to pay? It was fairly easy, though I preferred when they accepted Paypal! * How long did it take to ship? They used to ship very quickly, but the last few times I've ordered it's taken over a month to ship. My most recent doll order took almost 2 months. * Was the quality appropriate for the price, in your opinion? Luts clothing is very nice! I would recommend it. For wigs, I have had a lot of problems with their wigs staining my dolls' heads, rather badly in some cases... and not always just with black wigs. The dolls themselves are usually nicely made, but their resin is very inconsistent in terms of color... making it hard to match heads and bodies from different ordered. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? A few times when I've ordered, my orders have shipped without including some items. In all cases, they didn't notify me that the item was unavailable... and when I wrote to say "Hey, this is missing," I've had to argue to get a refund rather than store credit. When I ordered my two Senior Delf Bliss, one was perfect, but the other was very yellow and arrived with a big chunk missing from his ankle. This was also after waiting almost two months for them to ship the dolls. * If you weren't satisfied, how did the company solve your problem? I shipped back the damaged doll and they reimbursed me for shipping and sent me a new doll. They also sent me a free wig. I was satisfied with the outcome, but I don't know if I'll order dolls from them again in the future. They've been consistently slow with shipping orders and replying to their Q&A board, so I would kinda just prefer to buy future CP dolls on the secondhand market.
* What did you order? My Choice MiniFee Lishe (boy) * When did you order? May 2007 * How was the communication? I got emails when my payment went through and when he was shipped, but other than that no communication was needed. * How easy was it to pay? Way easy, I used Paypal though their site. * How long did it take to ship? Like five days. I was totally shocked XD;; * Was the quality appropriate for the price, in your opinion? Sure. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? Almost. They sent me the wrong skin color. But the quality was fine. * If you weren't satisfied, how did the company solve your problem? They didn't fix my problem because I didn't ask them to, but I did mention it to them and they apologized. * What did you order? Delf Shine (through eBay) * When did you order? September 2007 * How was the communication? Well, they always got back to me when I sent them messages, and in the end everything was fine, but for a while I thought the communication was bad. I told them when I paid through eBay that I wanted white skin, and also messaged them on their site that I wanted white skin, just to make sure. A week later I got an email confirming that I wanted normal skin. :/ I corrected them so I did get what I wanted, though. * How easy was it to pay? Easy~ since they don't accept Paypal on their site anymore, I used it through eBay and it went through fine. * How long did it take to ship? About two and a half weeks. * Was the quality appropriate for the price, in your opinion? Yep. * Did the item look like the sales pictures? He looked even better than in their pictures *__* * Were you satisfied with the product? Overall, yes, but there are some parts I feel like they should have sanded down a bit (some of the seams are REALLY sloppy, but it's not in noticable places so I guess it's forgivable). * If you weren't satisfied, how did the company solve your problem? n/a
What did you order? CP Moon NS - Blank Face with piercings requested When did you order? October 4th, 2007. It was a Thursday How was the communication? As I was sharing the account with friend, I wanted to utilize her Store Credit so we posted the additional items we wanted on the Q&A and it went on smoothly. All items are posted along my doll How easy was it to pay? No problem at all with my CC transaction. I got payment confirmation within seconds. They did, however, forgot to double my store credit ^^;; But I asked about it in the Q&A and they double my store credit now =D How long did it take to ship? This is the best part =D I got my shipping notice on October 9th, 2007 ^O^V And my boy arrived on October 11th, 2007 >w<!! Was the quality appropriate for the price, in your opinion? VERY! My boy is so perfect And all the other stuff I ordered was nice too =D My friend ordered the Delf bicycle and the SDF pirate outfit and both items were in good condition with nice quality too Did the item look like the sales pictures? probably better? OMG.. My blank CP Moon is probably the sexiest thing I've ever seen *3* I've seen some others owner pictures of blank Moon but I must say mine is the sexiest hahaha (coz I am biased like that lol but rly. moon = sexy) Were you satisfied with the product? VERY VERY SATISFIED! ;OO; 3333 I'm starting to save on my second doll now..which is also by CP XDDDD
* What did you order? Kid Delf Aru (Girl) * When did you order? End of August * How was the communication? Can get hold of in at least 48 working hours, though emails aren't answered, their message board was * How easy was it to pay? I payed via paypal on their ebay store * How long did it take to ship?* Just under 30 days from order, for a blank doll * Was the quality appropriate for the price, in your opinion?* Yes * Did the item look like the sales pictures?* Well she is not faced up yet, but I do love her body alot * Were you satisfied with the product?* Yes, I was pleasantly suprised that she was pretty seam free and lovely.
* What did you order? - Clothes, shoes, wigs, CP Shiwoo and KDF Cherry * When did you order? - Dec 2005, March 2006, June 2006, February 2007 * How was the communication? - Well, it takes some time for them to reply usually about a day or 2 * How easy was it to pay? - Yes but sadly without paypal now, i find it rather hard. * How long did it take to ship? - My CP Shiwoo took about 1 week where as my Cherry took 2 weeks. Clothes, wigs and shoes took about 3-4 days. * Was the quality appropriate for the price, in your opinion? -Depends. I felt like some of the clothes price are rather expensive, especially the current ones available on their website. * Did the item look like the sales pictures? -Yes. But the wigs did not really turn out as how the pictures show them. * Were you satisfied with the product? - Yes and no. I was really satisfied with the clothes, both my dolls and the shoes but, I felt rather disappointed with the wigs i ordered.
What did you order? wigs, shoes, tools. How was the communication? Good until I had a problem and then they ignored the first post completely and then they ignore the second one titled "Lack of Customer Service" for a week. (Edit - The first post went up on October 2nd, no resolution was achieved until November 17th. It took a third post on the Q&A Board to get them moving. Their so-called customer service is completely unacceptable, and would probably be actionable if they were in the same country.) Unfortunately, I recieved no apology or gift like other people seem to recieve. How easy was it to pay? Easy with a credit card How long did it take to ship? About 2 1/2 - 3 weeks. Was the quality appropriate for the price, in your opinion? No, two of the three wigs I ordered are defective - don't fit the doll properly at all, they would have to be coneheads to do so, and Luts keeps insisting that the wigs that they are trying on their dolls on their end fit fine so that there is no problem. Completely missing the point no matter how I phrase it. Did the item look like the sales pictures? Yes until on the doll. Were you satisfied with the product? For all but the two defective wigs, and with the stupidity and lack of customer service I'm having to put up with, I'm not ordering from them again - I would sooner sell my floating heads than buy bodies to go with them from Luts.
* What did you order? I've ordered many dolls, some wigs, lots of shoes soem eyes. * When did you order? Many times over the last few years. * How was the communication? At the beginning, the communication was good, albiet difficult due to the "engrisg". Then for about a year 1 1/2 there was almost no communication during orders. Lately communication has been better. I actually got a shipping notice for my last order, and when I had questions, I posted on the Q&A board, got a quick answer, and the new person apparently has very good english and so was able to respond easier to me. * How easy was it to pay? It was easy, but I also, liked when the had paypal better. * How long did it take to ship? Shipping always varies with them, also in time to the release date of the doll. I've had some dolls ship within a week and some take more than a month. My most recent order shipped in just under a month, which is not bad in comparison with some companies. * Was the quality appropriate for the price, in your opinion? Luts' quality is always very good in my opinion. Their wigs/clothes/shoes are all very well made, and while the resin color on the dolls can vary greatly, the quality is very good, and I've yet to experience any of the problems that other have had. (knock on wood!) and that is after ordering some 14 dolls from them! * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? I've only had 2 instances where a mistake was made in my order, and they were quick to remedy the problem. * If you weren't satisfied, how did the company solve your problem? When a pair of shoes were the wrong size, I returned the wrong pair, and recieved the new pair and a refund on my shipping costs.
* What did you order? A CP Lishe w/ extra's and later a CP El. * When did you order? The Lishe was during the beginning of the year (2007) and El was during the NaNuRi 07 event (summertime). * How was the communication? Uh, with the Lishe great. They were very kind and fast. With the El, not great at all. They were so backed up thanks to stupidity and the event. * How easy was it to pay? I've used credit card both times... no problems. Very easy. * How long did it take to ship? The Lishe shipped under 20 days. ^^ The El took about 56 days. ;_; * Was the quality appropriate for the price, in your opinion? I've experienced only good quality with them. Both in dolls and extra's. * Did the item look like the sales pictures? Yup. Sure did. * Were you satisfied with the product? Very satisfied. ^^ * If you weren't satisfied, how did the company solve your problem? No problems... yet. >_>
* What did you order? SDF Dion, Wig, and 2 sets of eyelashes. * When did you order? Beginning of September * How was the communication? Very good, I posted on their Q&A board, and received an answer within a day. * How easy was it to pay?Paid via Credit Card. No problems. * How long did it take to ship?* About 10 days, and got him after 3 days after shipping notice. * Was the quality appropriate for the price, in your opinion?* He was absolutely gorgeous and well worth the money I paid for him. The wig was also very well made. However, there was a slight problem...He came with a hand that was missing a finger..that broke during shipping. However, their customer service was quick to respond...and after I sent in photos shipped him new hands free of charge. ^^ * Did the item look like the sales pictures?* His head mold was exactly like the site, but in my opinion...he is much ore beautiful than the sites. * Were you satisfied with the product?* Yes very! I would order from them anytime!
What did you order? 4 Kid Delfs, 3 Delfs and various other items. When did you order? October 2006, December 2006 and various months this year I don't remember. How was the communication? I think I'm one of the fortunate people who's always had amazing communication from Luts. They've responded to me in a timely manner, always been polite and professional, and definitely helpful. How easy was it to pay? The only time I've ever had trouble paying Luts was the very first time I ordered. I was a total n00b with a credit card and didn't understand why the system wouldn't accept my payment. (Go go Pop-up Blocker) How long did it take to ship? Shipping times from Luts have varied a bit for me. My most recent order's shipped the day after/two days after ordering. Where as my Kid Delf Cherry took over a month. Still waaaay better than some companies though. Was the quality appropriate for the price, in your opinion? I've always found the things I've ordered from Luts have been great quality, especially their shoes. I just recieved my first pair and was so pleased with them. Did the item look like the sales pictures? Exactly the same or better. Were you satisfied with the product? I've been satisfied with everything but my last order. I finally broke down and bought myself a Lishe. When she arrived, she'd been strung so tight that her neckpiece had caused damaged to her neck. If you weren't satisfied, how did the company solve your problem? I contacted Luts the next day and posted photos for them to see the damage to my girl's neck. They apologized and asked me to send her torso back as soon as I could and they would refund me the shipping charges however I liked. I asked for a second set of hands for my girl and the rest in store credit (since shipping her torso to Korea will cost me over $50) and they told me that was no problem.
What did you order? A CP Moon, a CP Shiwoo Special, many sets of clothes and wigs When did you order? Late April for the Moon, I've been ordering clothes and wigs through out the year from them, and September for the Shiwoo Special. How was the communication? Fairly good; they usually get back to me within 1 to 3 days depending on how slammed with business and what the matter is about. How easy was it to pay? I only encountered a problem recently with that and I think it's their new paygate. They apologized profusely and when I switched computers, I had no problem. How long did it take to ship? Depends on when I ordered. My Moon shipped in exactly three weeks as did the Shiwoo but...they sent me the wrong Shiwoo so it took an extra week because I had to send it back so they could fix the problem. The longest I've had something hanging out for them has been over a month. >_< Was the quality appropriate for the price, in your opinion? Very much so. Luts has never let me down as far as quality is concerned! Did the item look like the sales pictures? Exactly like the pictures. Were you satisfied with the product? Pretty much with everything but the mishap that occurred with ordering my Shiwoo. As I mentioned, they sent me a Shiwoo special with the wrong head painted, the wrong eye color, no piercings, AND the wrong skin type. I really think they gave me someone else's order. So, I wasn't happy with that and I let them know straight away that they needed to fix it. If you weren't satisfied, how did the company solve your problem? I both emailed and got on the boards; they asked me to take pictures of the Shiwoo and once they confirmed they'd screwed up, asked me to ship him back and reimbursed me. They put me at the front of their order list and literally four days after they received the doll back, they sent him out again and he was perfect this time. Exactly what I'd asked for and they even gave me a free wig and a not of apology. The thing with Luts is you have to politely let them know you're not happy about something and aren't going to just give up or go away. Keep on them and they'll work with you as best as they can.
I ordered an Annette from LUTS, and she arrived 30 days after payment, which is shorter than they told me. She is so much more gorgeous in person than on the pictures, and LUTS service and communication has been great. They even sanded her seams, even though there is nothing about that on their page, and I always except a new doll to come with seams so I was surprised to discover they were sanded. I know I'll never regret buying my Annette.
What did you order? SDF Blanchet When did you order? September 27, 2007 How was the communication? It took about a day to answer my questions, but that was due to time differences. How easy was it to pay? Payment went through on first try! I used Paypal Debit Card. How long did it take to ship? They shipped her on October 22nd. When I had asked them, they said she wouldn't be shipped until mid-November so that was a surprise! Was the quality appropriate for the price, in your opinion? Definitely! She's perfect, and they even sanded her seems Did the item look like the sales pictures? I ordered her with out a faceup, but she was more perfect than I expected her to be. Were you satisfied with the product? Extremely If you weren't satisfied, how did the company solve your problem? -
# What did you order? A wig, 2 headbands and some eyelashes # When did you order? 5th November 2007 # How was the communication? Very easy, but then again I didn't have to really talk to them, just put in my order and wait # How easy was it to pay? Extremely! I just put in my numbers, and it was done. Got an email saying they got the payment, and then it was all done # How long did it take to ship? It was shipped out on the 7th Nov., and reached me on the 9th Nov. So it was very quick # Was the quality appropriate for the price, in your opinion? I would say so! The wig I got is beautiful and so soft! And the rest of what I ordered was exactly as I expected # Did the item look like the sales pictures? Yeah, everything looked identical =D The wig's colour is a lot nicer in real life, though, which was a nice find # Were you satisfied with the product? Yes! I'm very satisfied! The whole process was quick and easy! I will probably buy from Luts again in the future
What did you order? Wigs, hooks and face mask in a group order When did you order? Sometime in October How was the communication? It can be slow at times, but was speedy after a week or 2 How easy was it to pay? Via wire services i think it is simple How long did it take to ship? About 2 weeks? Was the quality appropriate for the price, in your opinion? Yes! Their wigs are lovely! Did the item look like the sales pictures? Yup Were you satisfied with the product? At first there was a mix up between the wigs they sent me, instead of 108, they sent me 109 wigs. If you weren't satisfied, how did the company solve your problem? I was a bit frustrated at the start when they took quite long to reply my friend and i via email so i had posted on the Q&A board and they were very fast and efficient with communication! They also refunded me the shipping money when i had to send the dw109 wigs back ^^ [they gave me a wig i wanted ^^] Since i left them a note the other time, they too left me with a note and a free pair of heels *O* I cannot stand bad service, but they are extremely generous and very kind! I'll be ordering 4 dolls from them soon due to their great service! ^^b kudos to you luts!
* What did you order?* Cp Abadon * When did you order?* 21.09.2007 * How was the communication?* good. I didn't chase them - I waited patiently for the order to process because there were quite a few items. * How easy was it to pay?* Horrible. Wire transaction - I live in the country so getting to the bank during weekdays was hard. Took 10 days for money to be recieved and another 2 weeks for them to FIND my money (it was in my bf's name but I told them this in every contact). Bring back paypal. * How long did it take to ship?* Fast - I received it well within the 2 weeks estimated. * Was the quality appropriate for the price, in your opinion?* I am very happy with him! He has a few bumps and nicks which I expected but nothing which can't be sanded. * Did the item look like the sales pictures?* Sales photo-flash lightens the skin tone quite alot I feel. But this was expected. * Were you satisfied with the product?* Absolutely.
What did you order?: Delf EL When did you order?: Near the end of April How was the communication?: Pretty good, my question on the message board in regards to shipping date was answered the next day. How easy was it to pay?: Paid using Paypal, it was easy and they confirmed payment the following day. How long did it take to ship?: Exactly 4 weeks from the date I ordered him. Was the quality appropriate for the price, in your opinion?: Most definately, I was very happy when I saw him the first time. Did the item look like the sales pictures?: Yes except for the faceup which was a custom one. Were you satisfied with the product?: I was very happy dispite the CP-kicky syndrome. I had gotten exactly what I requested for the custom faceup. He's still as beautiful now as the day I got him. If you weren't satisfied, how did the company solve your problem?: N/A
* What did you order? i ordered a kid delf jeong head * When did you order? august of 2007 * How was the communication? i was told when my payment was recieved and informed of when it was shipped, so fine * How easy was it to pay? hard - i had to do the credit card thing, where you need to scan in your details etc. my mother wouldnt do this so my friend ended up buying the head for me. * How long did it take to ship? it wasnt bad - a few days, then it took about 4 days to reach england * Was the quality appropriate for the price, in your opinion? yes. theyre very well sculpted * Did the item look like the sales pictures? NO. ill explain at the end * Were you satisfied with the product? no. * If you weren't satisfied, how did the company solve your problem? they had actually sent me a NARA HEAD. being my first BJD it took me a while to realise as both nara and jeong are quite unpopular and i couldnt source blank pictures of either. a month or so later, i contacted luts on their Q+A saying i had recieved the wrong head and was very displeased. however, i realised id left this a while by now and being the person i am i'm patient with this stuff. after a while, they contacted me and asked for pictures. fair enough. i sent clear pictures, and they confirmed that yes, it was the wrong head, and gave me an address to send it back to. however, i had bonded with the head and informed them of this and said i would decide whether or not to send it back. it took me a couple of weeks to finally decide to let go of her. jeong went out of stock on the luts website. after i realised i posted to ask if they had one they could still send me. they responded yes. i was pleased at this but puzzled as to how theyre out of stock but still have a new one free. well, whatever however by this point i had placed a second order, and told luts i would be sending the head back but they could include the jeong head in that order to save themselves on shipping. they responded saying no, and that they must recieve the nara head first. they also told me several times to ship by EMS and i must give them the number, even though i told them england doesnt have EMS. may i point out that here, they never once offerd to refund my shipping, but instead insitied around 3 times i ship it via an expensive form of shipping. however, when i recieved the second order i placed, only a short time after sending the nara off, it did indeed have a JEONG head in it. this irritates me, why say one thing and do another? so, overall, the issue was resolved; with poor communication, inccorrect communication, only replies when i prompted, and always in a somewhat rude or hard to read way, when i was merely wanting the actual item that had cost $100 in total. also, they never offerd to pay the shipping for me, but being the way i am i didnt think about asking. they did not inform me that they recieved the head i sent, even though i had spent time typing a letter with the parcel asking them to do so. they were barely apologetic and included no letter in the parcel they sent me, and never sent any communication except for the questions id prompted i would like to say that my second order was perfectly fine other than an unusually long 'payment recieved' status ~
* What did you order? Delf Yder w/default makeup, pair of clothes, extra eyes and eyelashes, silver wig. * When did you order? November 15th * How was the communication? It was great when I finally understood what I was doing after errors buying my sister's doll. * How easy was it to pay? Had to set up a special payment page with them, but other then that it was great. * How long did it take to ship? Not long at all! It was just a little over a week that I got the email. * Was the quality appropriate for the price, in your opinion? Absolutely! I love him and he is worth every penny. * Did the item look like the sales pictures? Yeah, I got what I was expecting. * Were you satisfied with the product? Very satisfied. I would order again.
* What did you order? MNF Lishe Special, MNF boy body, & clothes. * When did you order? December 1st, I think. * How was the communication? Good. They've always gotten back to me in a timely manner (except on the weekend). * How easy was it to pay? Very easy, since they reopened Paypal. :3 * How long did it take to ship? Only five days @___@ * Was the quality appropriate for the price, in your opinion? No. The MNF boy body has bad resin or something, to be elaborated further down. * Did the item look like the sales pictures? Yes. * Were you satisfied with the product? No. The MNF boy body has... a few problems. First thing I noticed was that a head would not fit onto the neck part, because the neck part was warped and had become concave. Also, the hammer wouldn't turn. I took him apart to examine the neck part more closely, and discovered that the resin "hooks" inside the feet were bent completely out of shape and it's a miracle they even held the elastic 9_9; Also, the hollow wrist joint on the arm parts is more of an oval than a circle, so if you turn the hands 90 degrees they pop out of the joint a little. * If you weren't satisfied, how did the company solve your problem? They tried to avoid it. When I posted about my problem with the neck piece and showed them photos (in comparison to a properly working neck piece, the difference was visible), they said that there was no problem and I was putting the head on wrong (even though I stated that a head doesn't even fit on in the first place...). After I discovered the feet, I posted again stating that I think the resin was not cured when they strung it, thus all the parts connected to the elastic bent under the pressure. Then they gave me their address to send the body back, saying that I have to pay shipping because they'll "repair the body for free". EDIT Jan '08- Luts received the body but did not let me know until I asked. After a month of asking them about the status, and them continuously lying to me about when it would be done, I filed a Paypal dispute and they finished the "repair". I received the body this week and it was NOT REPAIRED. They replaced the neck piece and that was it (funny, 'cause that's what I initially asked for and they denied a problem), the feet and wrists were still messed up. I think I can fix the problems that are left, but the fact is that Luts SHOULD have fixed it entirely. They have no excuse to keep the thing for an entire month saying they're in the middle of "repairing" it every time I ask, when all they did is replace ONE PART in all that time (and how long does it take to restring a body? I'd say about 10 minutes.). I definitely do not trust them with dolls anymore, and if I ever want a Delf in the future I'll just get it second-hand. :/
* What did you order? Two pair of Shoes (SD size) * When did you order? November 25, 2007 * How was the communication? Okay --- I got my email saying it shipped and the EMS number. The problem was once I receive the box it contained only one correct pair of shoes and one incorrect pair. That's when the communication "problem" came into effect. They were slow to answer my emails and messages left in Q&A. I think it's b/c there is SO MUCH STUFF in the Q&A and the really important things get lost. They should have it broken down into categories so the people who just want to post "hi -- love your stuff" is separate from the "hey, my order is messed up - please help!"..... I understand that telling them you love their stuff is important, but those kind of emails don't have hundreds of dollars at stake if they're not answered.....whereas the "order mess up" messages usually do. * How easy was it to pay? Fine, paid by CC. No problems. * How long did it take to ship?* Very fast. It only took a week. I even got it two days before the EMS stated delivery date... * Was the quality appropriate for the price, in your opinion?* Well, I don't know about that. The quality is very good, but only us BJD lovers would pay $40 for a pair of doll shoes (I don't even pay that much for my own shoes!!). Are they worth $40? Probably not. Do we pay that b/c we can't find these shoes here in the Good Ole USA? Yes. And the shipping -- OMG!! Yikes!! * Did the item look like the sales pictures?* Yes, most definitely. * Were you satisfied with the product?* I was satisfied with the shoes. HOWEVER.... * If you weren't satisfied, how did the company solve your problem? .... I ordered two pair and one pair was the wrong model. I emailed and emailed and emailed and left messages in the Q&A and finally they asked me to email them pictures (which I did three times) and finally after me emailing them yet again and again (and again), they responded that yes, indeed, they sent me the wrong shoes and they were putting the correct pair in the mail to me. I received them Saturday (12/8/07). I was a little frustrated and upset that this would happen on my very first order from the company, but in the end, they fixed the problem and I ended up with a free pair of shoes. I was also a little frustrated by the time it took for them to respond to me. I must have sent 10 email/messages just to get them to respond to me. All in all, I will "probably" order from them again in the future and just pray the entire time.....
* What did you order? MNF Shushu special with make-up * When did you order? april, 2007 * How was the communication? good, was sent timely email about the progress of my order * How easy was it to pay? easy, by paypal, got there right away * How long did it take to ship?* about a month * Was the quality appropriate for the price, in your opinion?* okay, but always could be cheaper. theyr prices are growing up high right now. * Did the item look like the sales pictures?* yup, even better! * Were you satisfied with the product?* absoltely! : good quality
What did you order? CP Lu-Wen plus a T-shirt When did you order? - October >< I can't remember xD How was the communication? - Great ;D Emails were Prompt How easy was it to pay? - I paid using Credit Card and no problems arose and it went smooth. How long did it take to ship? - Maybe 3 of 4 weeks since I ordered him in the later batch. Was the quality appropriate for the price, in your opinion? - Amazing my first Luts doll and his quality was fantasic ^^! Did the item look like the sales pictures? - Just like the photos apart from the fact he looks a lil oranger to me xD Were you satisfied with the product? - Oh YES! xD
* What did you order? Kid Delf Ttory * When did you order? March 2006 * How was the communication? I didn't engage them at all; they sent me status update emails in fairly quick succession. * How easy was it to pay? Very easy, but that was back when they took Paypal. * How long did it take to ship? Three weeks! Amazing. :O * Was the quality appropriate for the price, in your opinion? Yes. No faults in the doll, all items packaged well, asked for default faceup like the photos and he came out just like them. * Did the item look like the sales pictures? Yes. (Well, I did ask for him to look similar. :p ) * Were you satisfied with the product? Yes. My mother and sister were able to order an Ani for me before any of us really oriented ourselves with ordering dolls. If they were able to navigate through the process, knowing what I know now, I'm very impressed. However, this was back in early 2006.
* What did you order?-------Lishe, El Special, MNF Shushu * When did you order?--------from late 2005-2007 * How was the communication?---------from good to very poor * How easy was it to pay?---------easy with paypal, horrible with cc * How long did it take to ship?----------quite fast, around 2-3 weeks after payment. * Was the quality appropriate for the price, in your opinion?---------yes * Did the item look like the sales pictures?----------yes for doll, no for face-up * Were you satisfied with the product?--------from yes to very dissatisfied. * If you weren't satisfied, how did the company solve your problem?I had a few problems, but the last one was my last order in Summer 2007. I placed 1st order, items were wrong, luts canceled order and payment. I ordered 2nd time but cc system keep messing up and luts gave me direct link to pay on 3rd order. ----------- a week or so later, i got charged for the canceled order, the order that did not go through and the one that luts made for me. My account showed one successful order, i got charged for 3. Contacted them via emial, no response. then on Q&A board, got copy and past responses and problems never solved. they keep telling me to contact my bank to resolve the problem instead of just refunding me for the two wrong charges. I told them to check their systems as quite a few others were getting charged more than once also, but they gave me the response saying my bank or cc have problems and i need to contact them.I eventually had to call my bank and cc, about 45 days later, after two filled chargeback/disputes, i got my money back. the successful order arrived way before i got my money back (since they are all permanent charges, not pending). Since then, i have not bough anything from them. I like their dolls but i would also like good service for how much i paid each time. ....I might buy the dolls second hand instead.
* What did you order? Delf Lu-wen * When did you order? December 8, 2007, during Juri event * How was the communication? Super good. Only asked one question, it was answered a matter of hours later. * How easy was it to pay? Go Paypal! * How long did it take to ship? A little longer than I really expected -- about two and a half weeks for a blank doll. Not too bad though, given the fact that it was the start of the Juri event and I'm sure they were swamped. It got here in two days from posting out to landing in my PO box. * Was the quality appropriate for the price, in your opinion? Absolutely. * Did the item look like the sales pictures? More or less, given that it was WS and blank. * Were you satisfied with the product? Yes. The shipping spooked me a bit -- when he arrived he was curled up fetal in his box with his hands up -- but after trying to get him BACK in his box and realizing his knees didn't want to stay straight I can easily explain that away as he bumped and shifted in shipping. * If you weren't satisfied, how did the company solve your problem? N/A
* What did you order? CP Dark Elf Soo CP EL CP Soo + Girl Body KD Bory ZuZu Fishercat * When did you order? 8.30.05 12.01.05 12.09.06 6.24.07 12.01.07 * How was the communication? Communication was always good maybe once or twice it took a bit for them to answer my message on Q & A But heck there was a lot of poeple asking question's * How easy was it to pay? Very easy I never once had a problem I used paypal till they got rid of it so I used my Debit card not one problem * How long did it take to ship?* 2 weeks 1 Month 1 Month and 2 weeks 2 Months 1 Month * Was the quality appropriate for the price, in your opinion?* Yes * Did the item look like the sales pictures?* Yes and even better in real life ^^ * Were you satisfied with the product?* Very much so I love all my dolls that I got from them
* What did you order? Delf Dambi (without faceup) * When did you order? Dec 12 07 * How was the communication? Very good. :3 * How easy was it to pay? Very easy, through Paypal. (Not so much when I TRIED the credit card a few days before though.) * How long did it take to ship?* Very fast! I was surprised, they even shipped him out in ten days. (I was a little worried, hearing about all the people waiting for so long. ^^; ) I was due to arrive home on the 29th from IL--he got home before me! XD * Was the quality appropriate for the price, in your opinion?* Yes--although the unsanded seams bother me, they're quite bad. But I expected that, and can fix it myself of course. ^^; I just wish Luts did it haha * Did the item look like the sales pictures?* ^_^ Yes~ * Were you satisfied with the product?* Quite! I loveses him. And of course, the Juri head~
*What did you order? Lu-Wen (split) Dreaming Moon head with faceup Samper Pants 16mm Medium Blue eyes DW-104 for Delf (Cherry) Juri Type A * When did you order? December 7th (8th in Korea) * How was the communication? Very good. At my request, Luts was kind enough to put my husband's Dreaming Moon head on the Lu-Wen body. I had also wanted them to put the blue eyes I bought in the head, but I confused them and they told me that I could not pick the color of the free eyes, so he came with Lu-Wen's eyes in his head. Luts also kindly added some elastic to my order using store credit. * How easy was it to pay? Very easy. I used ShopSafe. * How long did it take to ship? 31 Days * Was the quality appropriate for the price, in your opinion? Yes. * Did the item look like the sales pictures? ~Lu-wen heads - Very nice, I hope my split partners enjoy them. ~Lu-wen body - Very nicely strung and I love the joint system. ~Dreaming Moon head with faceup - Faceup was a bit different, but in a good way. The lower lashes were slightly smokey and the colors were closer to the Moon Redemption's colors. Funny thing is we asked a year ago if we could get a Moon with simular colors to Redemption and we were told no. Lol! ~Scamper Pants - These were awesome. All the pockets are real! ~16mm Medium Blue eyes - Sadly these were darker in person. Still pretty, but I was hoping they would be closer in color to the site picutures. ~DW-104 for Delf (Cherry) ~ As I found out sadly after I had placed my order Cherry wigs are not the same color as site pictures! It is much closer to a natural redhead color. ~Juri Type A - He's so an Elf Moon!!! * Were you satisfied with the product? I know there are differences in color on monitors and actual product, but I feel that the Cherry wigs are a bit too different. Looks like my quest for a long red wig will continue.
What did you order? Lu-Wen limited with the Juri A head....and some cleaning sponges xD When did you order? December 12th 2007 How was the communication? I didn't really ask them anything, but I felt well informed about my doll's journey How easy was it to pay? Used Paypal within the event period, which was easy but the different email notice was confusing to understand to begin with. However, this was just an event thing, so I can't speak for paying in general. How long did it take to ship? Got here on the 3rd of January, so a little too late for Xmas but considering the event rush, quite quickly. Was the quality appropriate for the price, in your opinion? Very, my boys are beautiful and the free event head is a great bonus. (although it still would be nice to get a free wig xD) Did the item look like the sales pictures? Yes, I think he looks better than the sales pic. My Lu-Wen has this little smile that I didn't know the sculpt had, I adore him aesthetically even more than the sales picture doll. Were you satisfied with the product? Yes very, although the Juri A doesn't quite fit into what I had in mind. I would order from them again as their dolls are so beautiful! If you weren't satisfied, how did the company solve your problem? N/A
What did you order? Delf El-Special, some clothes, two wigs. When did you order? May 07 How was the communication? Excellent, they were nice and quick with replies. How easy was it to pay? Very easy. Paypal went smoothly, no hitches. How long did it take to ship? Just about two weeks, with make-up on both heads. :3 I was so surprised. Was the quality appropriate for the price, in your opinion? 100%, definitely. Did the item look like the sales pictures? Absolutely. They did the custom make-up I ordered, too, and both boys are lovely. Were you satisfied with the product? Absolutely. What did you order? Kid Delf Cherry Girl, a wig, one outfit. When did you order? Dec. 20th, '07 How was the communication? Good, they answered my questions quickly. How easy was it to pay? Super-easy. It was just paypal, because it was during the event. How long did it take to ship? She arrived on Jan. 17th, '08, without make-up. Was the quality appropriate for the price, in your opinion? ^^ Definitely. Did the item look like the sales pictures? She looks even better. The body poses amazingly, and she is absolutely adorable. Were you satisfied with the product? Yes, definitely. ^_^ The shoes they sent out for the event are SO cute.
What did you order? SDF Dion When did you order? Aug 1st 2007 How was the communication? They replied fast and they give me what I wanted ^o^ How easy was it to pay? Very good. My payment was via credit card and it get confirmed right after I order. How long did it take to ship? About two weeks + I got my order shipped, it arrived 3 days after. Was the quality appropriate for the price, in your opinion? Yes. I buy from them because of the details they had in their products that I have seen. Did the item look like the sales pictures? He is even better in person then in sales pictures 33~ Were you satisfied with the product? Yes I am. Though my Dion is a bit more squeaky then any of my friends' Luts doll, but that tight strung seems to make him pose even better. It does worry me SO much at first cuz I scared it will break him or scarred his parts..After few months owning him now, it seems that the squeaky gets lesser and things seems not so bad after all..
What did you order? Kid Delf Ani (Girl) and some outfits When did you order? Jan. 4, 2008 How was the communication? it took them about 2 days to answer my question... How easy was it to pay? i used paypal when they had it open for the event. How long did it take to ship? i waited for 6 long weeks and it got here in 3 days after they gave me notice Was the quality appropriate for the price, in your opinion? yes, she was beautiful and she was not damaged. the clothes were beautiful Did the item look like the sales pictures? she was very beautiful in person. and the clothes were beautiful and well made Were you satisfied with the product? yes! she poses great! she's a bit stiff and squeaky tho...
What did you order? Face up for Tan EL. When did you order? First week of January How was the communication? It's alright, fairly fast. Though it's really hard to get a simple question answered. I've had to ask the same questions several times to get an actual answer. They tend to give replies that have nothing to do with what you're asking. How easy was it to pay? I used credit card it was fairly easy. How long did it take to ship? It took 40 days for the face up, but it shipped in a week. Was the quality appropriate for the price, in your opinion? Not at all. It was absolutely terrible. Did the item look like the sales pictures? No. Were you satisfied with the product? Not at all. The head does not match the resin at all, there's really dark bags around the eyes. I only wanted a touch up. It's extremely noticeable. Not to mention white blotchy patches here and there. http://img.photobucket.com/albums/v319/theodothian/100_2733.jpg I regret ever sending my doll. If you weren't satisfied, how did the company solve your problem? They refuse. They said it's not their problem. The fact the head is now a different color isn't a problem at all. Apparently it's the sealer they use on all their dolls, but the original face up was their default in the first place and it was fine. It's like they caked on brown powder on the face. I will never order from them again that's for sure.
* What did you order? Delf El with faceup * When did you order? December 31st 07 * How was the communication? They replied to any queries quickly but the content of those replies was never particularly useful. * How easy was it to pay? Very easy through Paypal * How long did it take to ship?* Six weeks, bearing in mind they took their Lunar New year break during that time. Once shipped my package was in my hands within 2 days. * Was the quality appropriate for the price, in your opinion?* Yes * Did the item look like the sales pictures?* Yes, the new default faceup is particularly nice. * Were you satisfied with the product?* Completely.
What did you order? Kum-Ran standard When did you order? 1 Jan 2008, arrived 8 Feb 2008 with event head. How was the communication? Very good, when I had a few questions, I had understandable answers within 24 hours. How easy was it to pay? Very easy, I used Paypal. How long did it take to ship? A little longer than normal, but was during an event. Was the quality appropriate for the price, in your opinion? Yes Did the item look like the sales pictures? Yes, though I did not purchase a faceup, so she came blank as expected. Were you satisfied with the product? Yes, and I still am! I also have a clothing order pending, they have already sent me an estimated ship date.
What did you order? Chiwoo When did you order? middle of january 2007 How was the communication? Great! It was my first ever doll purchase How easy was it to pay? I used a debit/credit card, so I was confused at first, but it was fairly easy once I knew what to do. How long did it take to ship? He shipped AND I got him in a ridiculously awesome 9 days. Less than two weeks after I ordered him and he was in my house. Was the quality appropriate for the price, in your opinion? Absolutely. Did the item look like the sales pictures? For the most part, I actually was thrilled regardless though. Were you satisfied with the product? It's been over a year and I still play with my little boy every single day. He's great.
What did you order? Kid Delf Bory When did you order? Sometime in the summer, August I believe? How was the communication? Incredible. I got a response to every question I asked within 24 hours. How easy was it to pay? Since I knew what to do, it was a piece of cake. How long did it take to ship? My longest wait yet! Haha... about 34 days or so. (with shipping) Was the quality appropriate for the price, in your opinion? Yes. He's adorable. Did the item look like the sales pictures? He looks better in person. More lifelike than even the pictures show. Were you satisfied with the product? Yes. I was actually scared to order a smaller doll because until this time I only had purchased SD size, but as soon as I opened the box that fear went away. I love my little Kaeden. ^_^
(SORRY FOR THE MULTIPLE POSTING, BUT I'M JUST GETTING AROUND TO THIS POST AND I WANT TO GIVE PROPER FEEDBACK!) What did you order? Delf EL When did you order? March 10, 2007 . How was the communication? Besides email confirmation, I never needed to contact them. How easy was it to pay? On a scale of 1-10, about an 8. How long did it take to ship? He was home in less than two weeks. 13 days I think? Was the quality appropriate for the price, in your opinion? I thought the outfit I bought him was a bit overpriced, but the doll himself was impeccable. Did the item look like the sales pictures? He was a bit more plain than the pictures on the website, but I'm not THAT picky. Were you satisfied with the product? I indeed am.
What did you order? Luts Sophia Set (Clothing) When did you order? 19 Feb 2008, arrived 26 Feb 2008 How was the communication? Unneeded, though they did email to let me know it would be 7-10 days to ship. (They shipped on the 23rd.) How easy was it to pay? Very easy, I used IE and a Virtual Credit Card. How long did it take to ship? 4 days? Was the quality appropriate for the price, in your opinion? Yes Did the item look like the sales pictures? It actually looks better in person, as the black skirt has detail that a camera can't easily capture Were you satisfied with the product? Yes.
* What did you order? I ordered a ton of things from Luts over time including my CP El Delf, a chair, some clothes and a few wigs. Most recently after almost 2 years of not ordering with them, I recently got a DW-206 For Delf (Natural Black) wig. * When did you order? 2/26/08 * How was the communication? I had a few questions concerning how to order because their whole credit card system is weird and after trying on 3 different computers I finally posted up a question in their Q&A forum. It took a few days for a reply but once I got one, it was easy to understand. I've had trouble with their communication in the past but this time it was much better. * How easy was it to pay? Not very. I had a little trouble with their credit card system (as stated above) and my order wouldn't be placed, only a pop up window would come up and then nothing would happen. Once I got some help though, it was easy as pie. * How long did it take to ship? FAST. They sent me an email once it had been shipped out and let me know it would be due on March 7th (which was a Friday) instead, I got it on the 2nd which was a SUNDAY. It impressed me because the last time I got any mail on a Sunday, I got my boy. * Was the quality appropriate for the price, in your opinion? It was, which I hate to admit because the shipping is always outrageous. but when I got the wig, it was beautiful and perfect so I had to bite my tongue on that one. * Did the item look like the sales pictures? Even better. Plus it was soft considering the product used for the style. * Were you satisfied with the product? Very much so. Luts rare let me down with quality, it was just their service. * If you weren't satisfied, how did the company solve your problem? I only ever had 2 problems with Luts, one with receiving a chair for my boy and a bogus charge on my credit card. Both issues were resolved pretty fast. With my chair, since it was out of stock, I just bought another one for the same price and with my credit card charge, they fixed it ASAP especially after my threat that I would never shop there again. However, with my wig, not a single problem occured.
* What did you order? Delf Miyu white skin * When did you order? 17th of febuary * How was the communication? good I guess. * How easy was it to pay? the order didnt go through the first time. so we were quite worried that we payed twice. * How long did it take to ship?* super fast! they shipped her 3 days after placing the order * Was the quality appropriate for the price, in your opinion?* yes. they sell beautiful dolls * Did the item look like the sales pictures?* better * Were you satisfied with the product?* I am,but they sent me the WRONG SKIN COLOR. This really upset me because I wanted white skin for a specific reason. I got screwed over big time by customs, and had to pay a lot of import taxes, this is not luts's fault, but because of this I decided to keep her normal skin and not be too difficult. But really Luts, how hard is it to GET THE SKIN TONE RIGHT? next time I want a delf, I will buy it second hand.
What did you order? CP NS EL with default face-up and Xmas event head When did you order? January 11, 2008 How was the communication? Good. I posted on the Q&A board about adding an item to my order and they answer within a few days. How easy was it to pay? Easy as pie. Paypal How long did it take to ship? Just shy of 5 weeks. and I got him 3 days later! 33333 Was the quality appropriate for the price, in your opinion? VERY! My boy is perfect! Did the item look like the sales pictures? probably better? His eyebrows aren't as skinny as others' default face-ups. Were you satisfied with the product? YES I AM! Would consider buying from them if they open up paypal again.
What did you order? PARASOL SET Furniture For Kid Delf KDW-33 Wig For Kid Delf (Cherry) 16MM SEA GREEN Acrylic Eyes When did you order? 27/12/07 How was the communication? Automatic responses were fine. Didn't respond to an email I sent though asking about a tracking number. Since it was only a small order I wasn't too bothered. How easy was it to pay? Paid by debit card - it was easy enough. How long did it take to ship? Since I was quite late in leaving feedback, I can't remember exactly - but it wasn't more then 2 weeks for sure. Was the quality appropriate for the price, in your opinion? The parasol set was nice but the chairs were a little small for kid delf I found. The wig looks wonderful but it was very messy when I received it - needed serious brushing. The eyes were excellent - no complaints. Did the item look like the sales pictures? Yes, pretty much. Were you satisfied with the product? Furniture - satisfied Wig - satisfied Eyes - very satisfied
* What did you order? Limited Senior Delf Cian * When did you order? February 13, 2008 * How was the communication? Wonderful, they would respond to any questions I had within a day.. I've only had one mishap with them, and that was during the Breakaway release. * How easy was it to pay? A bit frustrating due to their wacky credit card system. * How long did it take to ship?* Not that long, he arrived March 7th. * Was the quality appropriate for the price, in your opinion?* Very much so. :] * Did the item look like the sales pictures?* Uh, well I didn't get a face up, so I suppose? * Were you satisfied with the product?* Yes. Very.
What did you order? Dreaming lishie head, clothes, headband and a pair of eyes When did you order? Late march, early April 2008 How was the communication? Did not communicate with them this time! How easy was it to pay? Via credit card, it was a breeze! How long did it take to ship? About 2 weeks Was the quality appropriate for the price, in your opinion? Yes! The head seems fine so far! Did the item look like the sales pictures? Yes Were you satisfied with the product? Indeed ^^ If you weren't satisfied, how did the company solve your problem? -
What did you order? Delf Breakaway Bloody Valentine 2008 When did you order? Jan 21st 2008 How was the communication? Not bad. I asked them for piercing, and I received what I wanted. How easy was it to pay? Great. They opened paypal temporary by that time. I was glad I chose that method for this one since many people have problem with credit card payment during that period. How long did it take to ship? My wait time is around 2 months + . He arrived to me by Mar 28th 2008 Was the quality appropriate for the price, in your opinion? Not bad.. I must say, he just very fragile to compare to my first doll, Dion. Guess Luts and Cerberus Project quality having their own quality areas. I am still happy to own him though! Did the item look like the sales pictures? I cant stop staring at him. I love him more then the one in sales pictures. He looks as if, he got my character souls transferred to him right after I received him 3 Were you satisfied with the product? I do... It's just the very well know "kicky legs issues" that almost all Delfs have... Despite of that, he can still stand well, just that, I dont want to let him stand as long as my Dion, cuz he seems much more stable then my Breakaway. I must say I dont really like the head mechanism too because they look like they going to break at any time if I handle it just as rough as I handle my Dion. >o<;;; The inside head is pretty much bubbly and they got the issue of "unfinished product" look which is I trying my best not to look at it too often or I will be dissatisfied. All in all I must say, my breakaway is a very beautiful doll, that I am so happy to own. But Cerberus Project could've done better ^^;;
What did you order? Kid Delf Bory, and later on I did a small grouporder at a Dutch forum. When did you order? 24th of December 2007 my Bory (during Christmas event) and the grouporder 26th of February 2008 How was the communication? Good, I forgot to add something when ordering my Bory, but I asked them on their Q&A if they could put it on and they did. How easy was it to pay? Yes, both times I used Bank Transfer. How long did it take to ship? A bit longes at the event period, but 5 days with the grouporder. Was the quality appropriate for the price, in your opinion? Yes. Did the item look like the sales pictures? Yes with the Bory, the wig I ordered at the grouporder was a bit more reddish. Were you satisfied with the product? Yes
What did you order? CP Shine with faceup When did you order? Feb 8th 2008 How was the communication? Great. I posted several questions on their Q&A board and got all their replies. How easy was it to pay? Easy. I used credit card payment. It was approved of immediately. How long did it take to ship? Wait time was 58 days, but he reached me in 2 days once shipped out. Was the quality appropriate for the price, in your opinion? Yes. There wasn't any damage. Did the item look like the sales pictures? It was even better than the ones in the sales pictures. The faceup was darker and his features were much more defined. Were you satisfied with the product? Yes. Though i would have been even more satisfied if he doesn't have kicky legs and obvious seamlines. Dx
What did you order? Kid Delf cherry dreaming (no face up), a wig, face masks, a pair of shoes, Soo- Dark Human head, and a loli trunk for kid delf. When did you order? 23rd of April How was the communication? Good. ^^ But i never did need to ask them anything xD How easy was it to pay? Paypal, simple. How long did it take to ship? It took altogether including shipping 25 days. Was the quality appropriate for the price, in your opinion? Yup, ^^ No damage or marks and I love her~ (and floating head.) Looks even nicer in real life to be honest ~ ^^ Were you satisfied with the product? Yep ^^ Although a bit of seam sanding wouldn't have hurt xD
What did you order? CP Yder NS w/ face-up When did you order? March 31st, 2008 How was the communication? really good i guess? I wrote the wrong address so I asked them to change it :3 How easy was it to pay? very easy i got approved instantly How long did it take to ship? it took them almost 2 months to send him to me =( i'm guessing its because of the face-up and not to mention they keep on releasing new stuff after i ordered him >_> Was the quality appropriate for the price, in your opinion? yeah he comes looking all perfect resin quality is good also i guess? Did the item look like the sales pictures? i would say better? he DOES look like the default one.. and i even asked for extra blushing and they did it nicely ^^ Were you satisfied with the product? very :3 the only problem i have with farda is how tight he was strung but thats not really an issue ^^ luts answered me everytime i asked them about the status of my doll. not to mention the faceup is worth every single penny i spent on it so gorgeous T_T
What did you order? *HARRIET SET For BOY (Beige) *BREEZE SET For SENIOR BOY (White) When did you order? April 3rd, 2008 How was the communication? I never had to contact them in person since there was no problem. So I'd say it's good. How easy was it to pay? It was very easy to pay. How long did it take to ship? About 7 working days. On the same day, I placed an order at Dollmore as well, but Dollmore order came 2 days earlier than the Luts order. Was the quality appropriate for the price, in your opinion? Honestly, I really like Luts products but I believe they are a bit over-priced. ^__^;; Did the item look like the sales pictures? The design yes. But the quality of the fabric was less than I expected. Were you satisfied with the product? In general, I am ^__^
What did you order? Delf Jess(No faceup) and 3 underwear When did you order? 16th May How was the communication? Never had to contact the person as nothing went wrong ^^ How easy was it to pay? Very easy ^^ How long did it take to ship? 13days...I received him on the 15th day ^^ Was the quality appropriate for the price, in your opinion? Awesome! I love my boy alot! Although they should take better pics to promote this beautiful boy~ Did the item look like the sales pictures? Nope....Even better ^^ Were you satisfied with the product? Definately ^^ I'm so glad i ordered him!
