LUTS Feedback (ALL [started in 2010])

* What did you order?
Kid Delf La Sirenita Pine Limited (no face-up for either heads), clothes, wig, ds, eyelashes.
* When did you order?
October 4th
* Did you order directly from the company, or through a distributor or dealer?
Directly~
* How was the communication?
Perfect. As I'm new to ordering and all that, I did contact them a few times and got replies either that day or the next.
* How easy was it to pay?
Easy enough (though I was a newbie at paypal also, still, no problems there at all~)
* How long did it take to ship?
They shipped my stuff on November 16[SUP]th[/SUP], I got her on 22[SUP]nd[/SUP]. (though a small note: I ordered my stuff together with my friend’s doll+stuff)
* Was the quality appropriate for the price, in your opinion?
Yes, very much so!
* Did the item look like the sales pictures?
Yeppers!
* Were you satisfied with the product?
Very! Though she’s my first, I’m still very satisfied!
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
I already have plans to, as I want a body for my second head, haha! But yes, I’d order from them any time~
* Would you buy this company's products second-hand?
Depends on price, seller, condition etc.

 

* What did you order?

A NS Type 2 Luts CP Delf girl torso. My poor girl developed a horrible crack in her neck and I contacted Luts to ask if I could buy a torso piece from them. I didn't have a lot of hope but I was very, very lucky.

* When did you order?

I paid on November 9th though I had been in contact with Luts since November 7th.

* Did you order directly from the company, or through a distributor or dealer?

Directly from the company.

* How was the communication?

Fantastic. Luts was very gracious and let me know that they considered it their responsibility to help repair the doll they sold me. They then ordered the piece from CP and sold it to me separately. Every message I left for them, they responded to promptly and kindly.

* How easy was it to pay?

Very easy. I sent them the payment through paypal.

* How long did it take to ship?

I paid them on the 9th of November and they shipped the piece December 1st.

* Was the quality appropriate for the price, in your opinion?

Very much so. The piece was in perfect condition.

* Did the item look like the sales pictures?

Exactly like.

* Were you satisfied with the product?

Yes. My girl has an intact torso again!

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

I've ordered from Luts many, many times since 2007 and each time has been a pleasure. They've always done right by me as a company and this time, they really went above and beyond. I look forward to ordering from them again in the future.

* Would you buy this company's products second-hand?

I have and I would. Luts' quality is quite wonderful and they have been most helpful.

 

What did you order?
Delf Shiwoo incl. Vampire Shiwoo, Delf Body
* When did you order?
October 27th
* Did you order directly from the company, or through a distributor or dealer?
directly
* How was the communication?
Very good. As always. They answered to my question quickly.
* How easy was it to pay?
Easy
* How long did it take to ship?
1 1/2 months.
* Was the quality appropriate for the price, in your opinion?
Yes, as always.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes. I just need to sand their feet, because they are quite rough.
* If you weren't satisfied, how did the company solve your problem?

* Would you order from this company again?
Yes. I would. But next time I hope they will not mark the value down so drastically. Especially if I tell them not to mark it down so drastically.
* Would you buy this company's products second-hand?
No. I rarely ever buy second hand: only if the product is actually still brand new and if there is no other chance to get this item.

 

* What did you order?
Luts Sirenita Pine (no face up or clothes)
* When did you order?
October 21, 2011
* Did you order directly from the company, or through a distributor or dealer?
Directly through the company on eluts.com
* How was the communication?
Fairly good. I received the notifications for payments and receipts, however never got a shipping notice.
* How easy was it to pay?
Easy, with visa.
* How long did it take to ship?
Less than 3 weeks from the day of order.
* Was the quality appropriate for the price, in your opinion?
Yes, there were no harsh resin lines, and the extra head and hands were a treat.
* Did the item look like the sales pictures?
Yes, as much as it could look the same without the face up.
* Were you satisfied with the product?
Yes
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes, if the condition was to my standard.


_____________________________

* What did you order?
Winter event order: Clothes, wigs, eyes, tools, accessories
* When did you order?
November 20, 2011
* Did you order directly from the company, or through a distributor or dealer?
Through eluts.com
* How was the communication?
Payment and confirmation receipts were delivered immediately. I also got a shipping notice this time.
* How easy was it to pay?
Easy, with Visa.
* How long did it take to ship?
2 weeks from order date. Received it on the 3rd week.
* Was the quality appropriate for the price, in your opinion?
Yes. All their items were 20% during this part of the event, so the pricing was very good for the products we ordered.
* Did the item look like the sales pictures?
Yes, some details in the clothes exceeded my expectations.
* Were you satisfied with the product?
Yes
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes, if the condition was to my standard.

 

* What did you order?
KDF Bory Boy + custom face up, wig, eyes, shoes + supplies

* When did you order?
April 28, 2011

* Did you order directly from the company, or through a distributor or dealer?
Company

* How was the communication?
Excellent

* How easy was it to pay?
Easy, CC.

* How long did it take to ship?
Arrived June 6th so....25 business days?

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Ordered with custom face up~

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes, I plan to place another order soon.

* Would you buy this company's products second-hand?
Yes.

 

Really OLD feedback from my first doll :3

* What did you order?
KDF Bory Girl + face up, wig, Special Sale Nurse Outfit

* When did you order?
June 2010

* Did you order directly from the company, or through a distributor or dealer?
Company

* How was the communication?
Excellent, they worked around the fact we were moving provinces

* How easy was it to pay?
Easy,

* How long did it take to ship?
They said they shipped her I think August?

* Was the quality appropriate for the price, in your opinion?
She was immaculate. I wouldnt trade her for anything

* Did the item look like the sales pictures?
She looked a little different but not in a bad way, and I assume only because the eye color was different

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
JDF body, came with an event head =v=
* When did you order?
December 12th, arrived at 12th of January
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Perfect, as always.
* How easy was it to pay?
Very easy, through paypal.
* How long did it take to ship?
Something less than a month, they shipped it on 6th of January.
* Was the quality appropriate for the price, in your opinion?
Yep.
* Did the item look like the sales pictures?
Yea.
* Were you satisfied with the product?
Very much so =v=
* Would you order from this company again?
This was my second time ordering and I'd order again any time
* Would you buy this company's products second-hand?
I don't see why not, if in good condition and a good price ^ ^

 

* What did you order?
SDF Howl, two pairs of hands, wigs, eyes, clothes, silicon kips and caps, strings + event head
* When did you order?
November 19th, arrived the 31st december (2011)
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Really good: I received a mail when I made my order, when my payment was confirmed and when my doll shipped, with the tracking number.
* How easy was it to pay?
Very easy, through paypal.
* How long did it take to ship?
It shipped on the 27th december, so a little more than a month.
* Was the quality appropriate for the price, in your opinion?
Yessssssss!
* Did the item look like the sales pictures?
Exactly. However Luts made a mistake with the size of my clothes set, so I had to contact them for an exchange through their Q&A board. The communication was really quick though. I had to send them back the wrong item (they refunded me the shipping price). As the product I had ordered originally had sold out in the time being, they requested that I choose another one. I got it a week after with a nice mouse-pad in bonus. :3
* Were you satisfied with the product?
Yes!
* Would you order from this company again?
Yes, but next time I'll pay attention to ask them not to put such a low value on the custom invoice. -_-* I did not know that they under-declared automaticaly, and the price they put on the package really was too low to be believable. And in case of incident, it would not have been covered by the insurance. That is my only complain.
* Would you buy this company's products second-hand?
If it is in good condition, why not?

 

* What did you order?
KDF Salgoo girl with default faceup, wig, clothes & shoes

* When did you order?
26th January 2012

* Did you order directly from the company, or through a distributor or dealer?
From company

* How was the communication?
N/A

* How easy was it to pay?
Super easy, paid with paypal.

* How long did it take to ship?
Shipped 2nd March, arrived 8th March (she was held up by customs for a few days).

* Was the quality appropriate for the price, in your opinion?
Absolutely, she is fantastic and they have done a beautiful job on her faceup as usual

* Did the item look like the sales pictures?
Yep, but of course even more prettier and perfect in person

* Were you satisfied with the product?
Definately!!!

* Would you order from this company again?
Of course, this is my 3rd doll from Luts, wouldn't hesitate to buy from them again ^^

* Would you buy this company's products second-hand?
Yes, depending on condition & price

 

* What did you order?
SDF Mia, heel feet, event head, a few bits and bobs

* When did you order?
January 3

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Amazing. They are so patient and answer every question!

* How easy was it to pay?
Very easy, through paypal.

* How long did it take to ship?
It shipped on the 3rd of March, which is really nice timing.

* Was the quality appropriate for the price, in your opinion?
Overall, yes. There are a few things that could be fixed for the price (like those awkward hands and weird proportion of the torso). They really need to up the quality of their event heads imo, as this one was as awkward and weird looking as most of the others have been (maybe I'm spoiled by other company's event heads).

* Did the item look like the sales pictures?
No. I chose the dark face up, and it came to me super light around the eyes and super dark on the mouth, not at all like the picture. I was extremely disappointed at first. Also, the company pictures didn't show how long her head was.

* Were you satisfied with the product?
After I got to play with her some more, overall yeah.

* Would you order from this company again?
Yes, I would. I will not order face ups, however. They simply are not worth the price charged.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
SDF Sherard, wig, shirt, pants, shoes, wig cap, and extra string.

* When did you order?
Feb. 4th

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
Perfect! They answered my Q&A post before expected and sent me an email notifying me that they responded. I also got an email when I placed my order and when it shipped.

* How easy was it to pay?
Easy as can be, just paypal.

* How long did it take to ship?
39/40 days with faceup. Much faster than expected as they listed 45-50 business days without faceup.

* Was the quality appropriate for the price, in your opinion?
Yes. I was actually very surprised at not only how well the body and head were sculpted but how well the body posed since I purchased the single joint version to save $43. I am very happy with this doll and it poses better than any doll I've had before, which is saying a lot! There are also virtually no seam lines. The ones that are there are very small.

* Did the item look like the sales pictures?
Yes, the faceup was almost identical. The only thing different was the eyebrows were slightly darker, which made me happy.

* Were you satisfied with the product?
Yes! I am very pleased with what I ordered and I wouldn't change anything!

* Would you order from this company again?
Yes, since I plan on possibly getting the romantic KDF body for my Cherry Elf.

* Would you buy this company's products second-hand?
Yes.

Note:
Luts sent me the wrong wig. The wig container was labeled properly as was the hang tag on the wig itself. The one I ordered

The one I got can be seen here.

The numbers are the same, the colors are the same. The only difference is one has the blonde on top and the other on the bottom. I can see how the wig was labeled incorrectly.

I'm not going to say anything. The reason being I like the one I got better. I was looking at the new items on their site and moaned about how I wished the wig I saw was available when I ordered. Then I went to look at the one I ordered and went "Wait.....*checks the wig again* OMG! HOW FUNNY IS THAT?!"

 

* What did you order? Senior Delf Karis
* When did you order?October,3,2011
* Did you order directly from the company, or through a distributor or dealer? Directly from Luts
* How was the communication?Excelent
* How easy was it to pay? Very Easy
* How long did it take to ship? 1 Month
* Was the quality appropriate for the price, in your opinion? MMM... To be honest his seams from the mold are too rough, and one of his knee Joints are not shaped right so he can't make his left leg straight. But I see those things as minor so he's great totally worth every penny.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product?Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Idk

 

* What did you order?
Kid Delf Darae (NS w/ face-up), an outfit, a pair of shoes, eyes, and underwear
* When did you order?
March 15, 2012
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
Wonderful! I only had one question and they were quick to answer it.
* How easy was it to pay?
Very. I paid with PayPal.
* How long did it take to ship?
She shipped on April 23rd, so it was close to 40 days, but was a shorter time as when I emailed them, they told me she would ship in two more weeks. She ended up shipping a week early, luckily.
* Was the quality appropriate for the price, in your opinion?
As she was my first doll, I don't have too much to go on, but she is perfectly perfect. She looks like she's worth a $1000 instead of close to $300. I love her. One of her elbow joints, I noticed, has a dimple that probably shouldn't be there, but it doesn't affect her in any way.
* Did the item look like the sales pictures?
I bought her a different wig, so not exactly...she looks ten times cuter. Her face-up looked better than the photos as well.
* Were you satisfied with the product?
Extremely, if you couldn't tell.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Yes, most definitely!
* Would you buy this company's products second-hand?
Depends on the seller, quality, and the year.

 

* What did you order?
KDF Mory Boy set

* When did you order?
May 10, 2012

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
3 automated e-mails to confirm my order, receipt of payment, and to let me know it shipped.

* How easy was it to pay?
Very easy through paypal.

* How long did it take to ship?
3 days.

* Was the quality appropriate for the price, in your opinion?
Yes, the clothes were well-made and the materials are very nice.

* Did the item look like the sales pictures?
There were a few loose threads, but otherwise yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
--

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
Yes, depending on condition.

 

* What did you order?
DW-103 Wig, 16MM L.M.G Eyes-No.18, Red Spider Set for Super Senior Delf.
* When did you order?
Wednesday, May 9th.
* Did you order directly from the company, or through a distributor or dealer?
Directly.
* How was the communication?
Outside of the confirmation email and the shipping notice, no communication was needed.
* How easy was it to pay?
Very easy, I used PayPal and all went smoothly.
* How long did it take to ship?
It was shipped May 14th and I received it on the 18th. Less than a week.
* Was the quality appropriate for the price, in your opinion?
I certainly think so. I don't regret it at all and just overall happy with my items.
* Did the item look like the sales pictures?
Yep.
* Were you satisfied with the product?
Definitely! Very good quality and I can't wait to put them to good use!
* If you weren't satisfied, how did the company solve your problem?
N/a
* Would you order from this company again?
Without a doubt when I find something else I like/want from them.
* Would you buy this company's products second-hand?
Yes

 

* What did you order?
Senior Delf Abadon* When did you order?
2012 February 28
* Did you order directly from the company, or through a distributor or dealer?
Yes,directly from the company.

* How was the communication?
Communication was quite easy, but it was hard to ubderstand how to pay for my shipping, since my country had to be recalculated before ordering. And the answer to my question "what to do" was the same all the time like some kind of robo letter. Finaly I just did two diferent payment to cover the diference. But it still made me nervious.

* How easy was it to pay?
Through paypal. It was easy tomake the payment. The hard stuff was to find out the real sum.

* How long did it take to ship?
3 days. It came really fast. The whole order was complite in a moth and that really amazed me

* Was the quality appropriate for the price, in your opinion?
Yes, of corse.

* Did the item look like the sales pictures?
There were a few loose threads, but otherwise yes.

* Were you satisfied with the product?
Yes, the product looked even better.

* If you weren't satisfied, how did the company solve your problem?
--

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
I guess, I would.

 

* What did you order? different wigs, KDF-Tulip Set, one pair of eyes,a silicon cap, s-hook and strings
* When did you order? May 8th 2012
* Did you order directly from the company, or through a distributor or dealer? directly from Luts
* How was the communication? Very well. My questions were answered very fast.
* How easy was it to pay? Easy (Credit Card)
* How long did it take to ship? 3 days, so it was really fast.
* Was the quality appropriate for the price, in your opinion? Yes, very. I ordered during the sales-discount event so it was a very good deal.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product?Yes, I am very happy with the items.
* If you weren't satisfied, how did the company solve your problem? There was a ribbon missing from the KDF Tulip Set. I contacted them and they sent me the missing ribbon a few days later. They also sent a gift with the ribbon. That was a wonderful surprise.
* Would you order from this company again? Yes, of course.
* Would you buy this company's products second-hand? If the items are in good condition, why not?

 

* What did you order? KDF boy Caju (NS, Faceup), wig, shoes
* When did you order? May 8th
* Did you order directly from the company, or through a distributor or dealer? Direct
* How was the communication? Excellent!
* How easy was it to pay? Extremely easy.
* How long did it take to ship? He shipped on June 12th and arrived on June 14th
* Was the quality appropriate for the price, in your opinion? Definitely!
* Did the item look like the sales pictures? I actually think he's much cuter~
* Were you satisfied with the product? Extremely
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Not really into buying things second-hand, but if the price was right, definitely~

 

* What did you order? SSDF Demon Commander REGEN - Decade Edition, grey skin, face up, wig and eyes.
* When did you order? I had a layaway through the month of May, and paid it off on the 31st.
* Did you order directly from the company, or through a distributor or dealer? Directly from the company.
* How was the communication? Very good. Luts always answered all my questions within 12 hours.
* How easy was it to pay? Easy. I paid by PayPal, and Luts gave me a layaway form with my payments marked on it. (:
* How long did it take to ship? He was shipped on the 23rd of June and arrived on the 25th.
* Was the quality appropriate for the price, in your opinion? Definitely, he looks amazing, and I am very satisfied with the workmanship of his faceup.
* Did the item look like the sales pictures? Yep, he was even better in real life!
* Were you satisfied with the product? Yes, however there was a small crack in his torso joint.
* If you weren't satisfied, how did the company solve your problem? Luts saw me post about this on DOA, apologised and requested a photo. I posted one on the Q&A board and there is a replacement part on the way! Excellent communication and customer service!
* Would you order from this company again? I sure would, they are always a pleasure to deal with.
* Would you buy this company's products second-hand? If it was a discontinued product, sure.

 

* What did you order? Untold story kdf Lolly, eyes, clothes, strings, string puller, head cap.
* When did you order? On April 24.
* Did you order directly from the company, or through a distributor or dealer? Directly from the company.
* How was the communication? I did not need to communicate with Luts since everything was perfectly fine.
* How easy was it to pay? Very easy, used my credit card.
* How long did it take to ship? She was shipped on June 21.
* Was the quality appropriate for the price, in your opinion? Absolutely! I am always amazed by Luts work, and my girl exceeded my expectations! .
* Did the item look like the sales pictures? Of course, even better in real. The clothes I ordered with her (the mugwort set) even had more details then what I thought. There is a big shinny star on the back of the jacket, which is really cute! (you can't see it on the Luts photos)
* Were you satisfied with the product? Yes, I'm very happy!
* If you weren't satisfied, how did the company solve your problem? //
* Would you order from this company again? sure will, Luts have a great customers services and the quality of their work is always amazing.
* Would you buy this company's products second-hand? I prefer to buy directly from them, but if it's for a limited item that I would really want, than yes.

 

* What did you order?
Delf Lishe(with sleeping head), wigs, shoes, hands, neck part, and clothes.


* When did you order?
2011.11.15 (I got them at about 2012.01.02)


* Did you order directly from the company, or through a distributor or dealer?
I ordered them directly from the company(eluts website).


* How was the communication?
Good, they answer my questions in 3 days.

* How easy was it to pay?
Very. I paid through paypal.


* How long did it take to ship?
Less than a week. At the most 5 days.


* Was the quality appropriate for the price, in your opinion?
Nice.


* Did the item look like the sales pictures?
Yes. They look almost the same.


* Were you satisfied with the product?
Yes.


* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Luts Salgoo + hands and feet

* When did you order?
June 4th

* Did you order directly from the company, or through a distributor or dealer?
direct

* How was the communication?
excellent

* How easy was it to pay?
very easy, used my credit card right on the website with no problems

* How long did it take to ship?
It shipped July 11th

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Not exactly the same but close enough, and at the level I expected it to since colors vary from picture to picture naturally. And every face-up is done by hand. ^__^

* Were you satisfied with the product?
It had some minor flaws but nothing worth complaining to them about. Just a few bubbles inside her head and a scrape on her knee.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
yes

* Would you buy this company's products second-hand?
yes

 

* What did you order?
Luts Zuzu Delf Lio Captain Hook LE, his boots and a pair of eyes.

* When did you order?
June 18th

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
Good. I had a question about the resin colour stated on the site (it was white skin first, not brown skin) and they replied very fast to clarify the colour and fixed the "mistake".

* How easy was it to pay?
Very easy, PayPal.

* How long did it take to ship?
It shipped August 17th, so about 2 month later. This is absolutely appropriate since they said about 65-75 days. Because of customs I received my package on the 23rd of August.

* Was the quality appropriate for the price, in your opinion?
Yes!

* Did the item look like the sales pictures?
Yes, it could have just as well be the doll in the photos.

* Were you satisfied with the product?
Absolutely.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Of course.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
JDF body, some wigs, clothes and kips.

* When did you order?
22nd June.

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
I didn't need it.

* How easy was it to pay?
Easy, with paypal for final check out.

* How long did it take to ship?
It took 2 months.

* Was the quality appropriate for the price, in your opinion?
Definitely!

* Did the item look like the sales pictures?
Exactly the same.

* Were you satisfied with the product?
Very satisfied!!

* If you weren't satisfied, how did the company solve your problem?
---

* Would you order from this company again?
Yes! In fact, I'm waiting for a new order!

* Would you buy this company's products second-hand?
I prefer to buy them directly from the company.

 

* What did you order?
Kid Delf Boy Ani with faceup, wig, clothes and shoes
* When did you order?
Around March 2012
* Did you order directly from the company, or through a distributor or dealer?
Directly from company
* How was the communication?
Good. I ask for the wig and they send me the link
* How easy was it to pay?
very easy through Paypal
* How long did it take to ship?
About 1month. I receive it on 26 April 2012
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes. The face is cute ><
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
no problem at all
* Would you order from this company again?
Definitely
* Would you buy this company's products second-hand?
No.. i prefer buying first hand

 

* What did you order?

Four wigs (7-8 sized) including three heatresistant fibers (KDW-03 (Milky Blond); KDW-09 (Cream); KDW-42 (Honey Pink)) and one mohair (KWW-40 (Soft Sauvage-Carrot)) plus two silicon wig caps (size M).

* When did you order?

I ordered on July 10th 2012, directly from the company.

* How was the communication?

Good, via their Q&A service. My every message was answered within few days.

* How easy was it to pay?

No problems at all, via Paypal.

* How long did it take to ship?

I got my package like within a week. It arrived on July 18th 2012. No problems with EMS at all.

* Was the quality appropriate for the price, in your opinion?

Well, I've never had any wigs before, so I'm not an expert, but I'll do my best. Here are some facts: first of all, it turned out that even within the same size wigs can significantly differ. All of them were ment for my MNF Chloe's head and only the mohair wig (KWW-40 (Soft Sauvage-Carrot)) is a great fit. One of the heat resistant wigs (KDW-42 (Honey Pink)) is slightly too big but baerable and last two of heat resistant wigs (KDW-03 (Milky Blond) and KDW-09 (Cream)) don't fit at all - they're waaay too big on her. Moreover, the KDW-03 (Milky Blond) wig shaded strongly in the beginning, but stopped at some point so I didn't report it. What I reported to Luts was a damaged wig cap I got:



* Did the item look like the sales pictures?

Yes, except of the damaged wig cap ;-) and the KWW-40 (Soft Sauvage-Carrot) wig which didn't arrive as nicely styled as it was in the pictures, but I like it even better this way.

* Were you satisfied with the product?

Generally, yes (except of the damaged wig cap and the fact that I'll have to trim/mode three of the four wigs just to make them fit properly).

* If you weren't satisfied, how did the company solve your problem?

I reported to them the damaged wig cap sending them the pictures. They apologized and offered me some extra mileage points. They also promissed that with my next order I'll receive another wig cap entirely for free. I agreed, considering the costs of shipping would exceed the wig cap's value and being sure I'm going to order more from them within a year. I believe it's reasonable solution, since the faulty wig cap is not useless, anyway.

* Would you order from this company again?

Yes, when they'll finally restock items I want ;-)

* Would you buy this company's products second-hand?

Maybe, if the offer was interesting.

 

* What did you order? KDF apple in brown skin.
* When did you order? July 17th 2012.
* Did you order directly from the company, or through a distributor or dealer? Directly from Luts.
* How was the communication? Great. No fault at all. Very patient with my worrying, and always helpful, even explaining how to order custom face up. My face-up instructions were followed closely.
* How easy was it to pay? Very. PayPal is always easy.
* How long did it take to ship? Almost 3 months. Luts seem a bit slow but it wouldn't stop me from buying from them again.
* Was the quality appropriate for the price, in your opinion? Yes. I thought the quality was really good, of the resin, the doll's design and the face-up with eyelashes. In fact I thought the price was really inexpensive for what it got me.
* Did the item look like the sales pictures? Not quite, because I ordered something a different colour and face-up from the pictures. But the face itself was just like the pictures.
* Were you satisfied with the product? Very. I'm delighted!
* If you weren't satisfied, how did the company solve your problem? There wasn't a problem.
* Would you order from this company again? Absolutely, I'd love another KDF.
* Would you buy this company's products second-hand? Possibly, if the price was realistic.

 

* What did you order?
Summer event: HDF Cream with face up, wig, g-eyes,head cap and shoes

* When did you order?
July 8th 2012

* Did you order directly from the company, or through a distributor or dealer?
Directly, but not myself, is my friend help me make order.

* How was the communication?
Don't know, but actually quite good my friend told me.

* How easy was it to pay?
Very easy

* How long did it take to ship?
A little bit long about 2 month later, shipped September 29th, it is because during the event period and that period also got much holiday in Korea.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Exactly the same

* Were you satisfied with the product?
Very satisfied

* If you weren't satisfied, how did the company solve your problem?
--

* Would you order from this company again?
Of course , I am also love another doll from this company.

* Would you buy this company's products second-hand?
&#8203;I prefer to buy first hand, but it can consider for depends on the price or limited doll which is sold out already.

 

(sorry for all being in bold)
* What did you order? Kid Delf Bory boy + faceup
* When did you order? Early September 2011
* Did you order directly from the company, or through a distributor or dealer? From Luts website
* How was the communication? No direct communication, but the updates on shipping were very good.
* How easy was it to pay? Very!
* How long did it take to ship? Almost exactly one month
* Was the quality appropriate for the price, in your opinion? Absolutely! Actually a lot better.
* Did the item look like the sales pictures? Yep, he's gorgeous(:
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Any time. I have several times after that.
* Would you buy this company's products second-hand? Probably yes.

 

* What did you order? Junior Delf Body (I got the winter 2011 head for free)
* When did you order? An year ago
* How was the communication? It was great. They replied to me within a day
* How easy was it to pay? Easy. Mainly because I live in Korea.
* How long did it take to ship? 3~4 weeks. Pretty fast in my opinion
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes, it did.
* Were you satisfied with the product? Pretty much.
* If you weren't satisfied, how did the company solve your problem?

 

*What did you order?
Kid Delf Aru with default face-up, 1 pair of eyes, 1 outfit set, 3 pairs of shoes, 2 wigs, magic blocks, head cap, and post tac.

* When did you order?
September 3 2012

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
Really well! My father called them up and they answered right away. All of my questions on the Q&A board was answered within 1-2 days.

* How easy was it to pay?
Easy. At first, my credit card payment didn't go through, so I just paid with Paypal.

* How long did it take to ship?
About 2 1/2 months. It shipped last November 11 2012.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Very much alike.

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes! May it be clothes or a new doll!

* Would you buy this company's products second-hand?
I'd prefer the dolls in new condition, but I'd absolutely buy second-hand clothes & shoes!

 

* What did you order?
Luts Senior Delf Blanchet, 1 shirt, 1 skirt, 1 pair of boots, a wig, and a pair of eyes, and there was a summer event head.

* When did you order?
6/28/12

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
It was great, they responded within a day and I only had a couple questions.

* How easy was it to pay?
Quite easy with a credit card.

* How long did it take to ship?
It took 42 working days and then it shipped on September 4th and I got it on the 8th.

* Was the quality appropriate for the price, in your opinion?
Yes it was, everything looked great and she has close to no seam lines.

* Did the item look like the sales pictures?
Yes they did. I was a little questioning since I ordered the type 2 body and had not seen that anyone else had it, but it's nice

* Were you satisfied with the product?
Yes~

* If you weren't satisfied, how did the company solve your problem?
Didn't have problems.

* Would you order from this company again?
Yes, I already have.

* Would you buy this company's products second-hand?
I probably won't, I like getting things new.

 

* What did you order?
Luts kid delf boy Hodoo, and him shoes, silicon cap

* When did you order?
May 3 (2012), arrived on June 12 (2012)

* Did you order directly from the company, or through a distributor or dealer?
directly from the company

* How was the communication?
Communication was nice, any requests/questions were answered within a day.

* How easy was it to pay?
Yes, they have more options now, like credit cards

* How long did it take to ship?25 days

* Was the quality appropriate for the price, in your opinion?
yes, definitely

* Did the item look like the sales pictures?
yes

* Were you satisfied with the product?
yes

* If you weren't satisfied, how did the company solve your problem?
one problem that occured was that I purchased a muffler, and just before the order was shipped I was told by the company that they do not have one for me, they are out of stock and my item got damaged. They refunded the money for the item.

* Would you order from this company again?
Yes , because i like new dolls from Luts

* Would you buy this company's products second-hand?
would If dolls is limited but prefer buying new from company itself.

 

* What did you order?
2 shoes. KDS-117 Red and KDS-118.
* When did you order? I just got it November 28th, 2012.
* Did you order directly from the company, or through a distributor or dealer? Directly.
* How was the communication? Easy and very fast. I think they check their messages like 3 times a day.
* How easy was it to pay? Very easy.
* How long did it take to ship? One day if you live in South Korea like me
* Was the quality appropriate for the price, in your opinion? The quality was astonishingly good for a $8. The sole of the shoes is made out of solid rubber.
* Did the item look like the sales pictures? Even better.
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Most of their products are already cheap so notreally.

 

* What did you order: KDF Darae, eyes, wigs, shoes, dress
* When did you order: May 22
* Did you order directly from the company, or through a distributor or dealer: Directly
* How was the communication: Very fast and kind, even they guide me many infomations
* How easy was it to pay: Yes, by credit card
* How long did it take to ship: 1 month
* Was the quality appropriate for the price, in your opinion: Really good I see
* Did the item look like the sales pictures: Yes maybe more beautiful
* Were you satisfied with the product: Of course
* If you weren't satisfied, how did the company solve your problem: it's about combined orders, easy and quick
* Would you order from this company again: Yes
* Would you buy this company's products second-hand: I don't really like to buy second-hand

 

* What did you order? Wigs and Wig Cap.
* When did you order? December 18, 2012
* Did you order directly from the company, or through a distributor or dealer? Directly from the company.
* How was the communication? N/A
* How easy was it to pay? Very easy and user friendly. I used paygate.
* How long did it take to ship? A week, it shipped after Christmas and arrived January 2, 2013.
* Was the quality appropriate for the price, in your opinion? Yes. The items we're great and very affordable.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Definitely. It was worth it.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Of course!
* Would you buy this company's products second-hand? It depends on what items. But yes I guess so.

 

* What did you order?
TDF Dorothy and KDF Bory boy, both with face-ups and a KDF outfit.
* When did you order?
September 17th for my Dorothy and September 21st for my Bory
* Did you order directly from the company, or through a distributor or dealer?
Directly from LUTS.
* How was the communication?
I got a confirmation e-mail of my order but didn't get a shipping notice to my inbox. No big deal since I was checking the site nearly every day. ;x
* How easy was it to pay?
It might have been a fluke but I was able to purchase my TDF with no problem on my CC but for whatever reason it gave me errors when purchasing my KDF. (Just used another card and it worked fine.)
* How long did it take to ship?
The orders were placed separately but they were shipped a day apart, on November 23rd and 24th respectively. They arrived together bright and early on November 26th.
* Was the quality appropriate for the price, in your opinion?
Yes. The face-ups are gorgeous.
* Did the item look like the sales pictures?
At first I thought my Bory's eyebrows looked a bit darker than the sales pictures but it's not too bad now that he's settled in. Dorothy is spot-on and extra cute in person.
* Were you satisfied with the product?
Very.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Sure would!

 

* What did you order?
A blank KDF Boy Yuzwith KDW-36in Natural Black
* When did you order?
I ordered on December 16, 2012. The company sent a shipping notice on January 11, 2013 and I received my order on January 15th.
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
They answered my question after three days. They most likely would have replied quicker if I hadn't posted on the weekend.
* How easy was it to pay?
Very easy
* How long did it take to ship?
Four days
* Was the quality appropriate for the price, in your opinion?
Yes! However, shipping was a bit expensivethough I believe all companies have roughly the same shipping costs.
* Did the item look like the sales pictures?
The KDF was much more beautiful than in sales pictures even without a face up. The wig is slightly longer than what it appears to be in the company photos.
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely
* Would you buy this company's products second-hand?
Yes, if it makes shipping costs cheaper.

 

* What did you order?
Tiny Delf Alice limited fullset
* When did you order?
May 5, 2013
* Did you order directly from the company, or through a distributor or dealer?
directly from the company
* How was the communication?
they did always answer my questions even though the replies were basically the same.
* How easy was it to pay?
easy. Paypal
* How long did it take to ship?
a loooonnnggg time. Someone even pm'd me from the waiting room to ask me if I had forgotten to update so they could take me off the waiting list. July 26th, 2013
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
the wig is a little different but no biggie
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
they couldn't really. if a component isn't here, it just isn't. I'm just glad they replied me so I knew what was going on.
* Would you order from this company again?
probably not. I tend to like bigger dolls but some of their other stuff like the wigs and eyes look tempting.
* Would you buy this company's products second-hand?
probably not.

 

* What did you order?
Kid Delf Maska Ghost Knight
* When did you order?
10th July
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
Fine, I had no reason to contact them during my wait however they confirmed payment and sent a shipping notification which was all I needed!
* How easy was it to pay?
Very - paypal
* How long did it take to ship?
Just under 2 months (5th Sep)
* Was the quality appropriate for the price, in your opinion?
Yes, I actually think it was very reasonable
* Did the item look like the sales pictures?
As well as he could considering he came blank and in a different skin tone
* Were you satisfied with the product?
Very, he's even more wonderful than the pictures show!
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes

 

* What did you order?
KDF Kiwi, NS blank

* When did you order?
August 13


* Did you order directly from the company, or through a distributor or dealer?
Directly.


* How was the communication?
Great! They answered my questions within a day.

* How easy was it to pay?
Decent. They don't take American Express, so I had to cancel and reorder through Paypal.


* How long did it take to ship?
Shipped October 3rd, within the expected time frame.


* Was the quality appropriate for the price, in your opinion?
Yep.


* Did the item look like the sales pictures?
Eeh. The sales photos had a faceup.


* Were you satisfied with the product?
Yes.


* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, if I had money.

* Would you buy this company's products second-hand?
Depends on the amount of yellowing/damage and price.

 

* What did you order?
SDF Vega in tan skin, wigs, and magnets

* When did you order?
June 4th

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
N/A I didn't ask them anything, but the FAQ was helpful about what to expect with my order status.

* How easy was it to pay?
Easy, I just used paypal.

* How long did it take to ship?
It shipped July 8, I was really happy it shipped after only a month!

* Was the quality appropriate for the price, in your opinion?
Yep! But I ended up getting single jointed body instead of double jointed, partly because it cost more for double jointed. I hadn't thought of the extra cost when planning.
There were marbled sanding marks on his heels, but I think that's to be expected from a dark tan skin. They have to sand the pour channels, after all.


* Did the item look like the sales pictures?
He did after I gave him a face-up, not counting skin color :3 The wigs were supposed to be different shades of black, but they were more brown than expected.


* Were you satisfied with the product?
Very happy!

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again?
Definitely, if I have something else I want to buy from Luts! I'm really pleased with my first experience ordering from them.

* Would you buy this company's products second-hand?
Sure.

 

* What did you order?
shoes, clothes, wigs
* When did you order?
2013-09-08
* Did you order directly from the company, or through a distributor or dealer?
directly from the company
* How was the communication?
very nice
* How easy was it to pay?
easy with credit card
* How long did it take to ship?
about 1 week
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
--
* Would you order from this company again?
of course
* Would you buy this company's products second-hand?
yes

 

* What did you order?
Kid Delf Ghost Maska Limited with face up.

* When did you order?
July 3rd, 2013

* Did you order directly from the company, or through a distributor or dealer?
Direct through the company.

* How was the communication?
Great. I asked any questions on their Q&A board. They answered pretty quickly. I also received confirmation of my order and notice of when my order shipped.

* How easy was it to pay?
I used paypal so there was no issues.

* How long did it take to ship?
Shipped on the 1st October 2013. Arrived to me on the 8th October 2013.

* Was the quality appropriate for the price, in your opinion?
This is my first Luts doll and the quality is outstanding.

* Did the item look like the sales pictures?
Yes, pretty much. I did not order the extra animal bits or fullset clothing but everything else was spot on right down to the face up.

* Were you satisfied with the product?
Very satisfied. One of the easier dolls to pose and very solid at standing.

* If you weren't satisfied, how did the company solve your problem?
N/A

*Would you order from this company again?
Yes in a heartbeat. They have pretty good customer service too which is a plus.

* Would you buy this company's products second-hand?
If it was something I wanted, I would consider buying second-hand.

 

* What did you order?
Kid Delf BORY UNICORN HUMAN ver.
-Unicorn Bory(G/H)+Face-up & Unicorn Bory(B/H)+Face-up (separate orders)
* When did you order?
2013-06-15 & 2013-06-12
* Did you order directly from the company, or through a distributor or dealer?
directly from the company
* How was the communication?
very nice
* How easy was it to pay?
easy with credit card(paygate)
* How long did it take to ship?
more than two months (they shipped 8/24 & 8/25)
* Was the quality appropriate for the price, in your opinion?
yes (really love dolls' face-up from LUTS)
* Did the item look like the sales pictures?
yes, they were more wonderful than expected.
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
--
* Would you order from this company again?
of course
* Would you buy this company's products second-hand?
yes

 

* What did you order?
A luts zuzu delf lio in brown skin, blank and some clothes.
* When did you order?
2-4-2013
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.
* How was the communication?
Good.
* How easy was it to pay?
Easy, I used paypal.
* How long did it take to ship?
He arrived at 03-05-2013 and was send out on 24-04-2013.
* Was the quality appropriate for the price, in your opinion?
Yes, although I would have liked for the zuzu jeans to fit the paws without removing them.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes.
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
KDF Maska

* When did you order?
Mid July

* Did you order directly from the company, or through a distributor or dealer?
I ordered through Fabric Friends & Dolls

* How was the communication?
Great! I contacted Luts inquiring about restocking a pair of eyes while I was waiting, and they made sure to confirm with me that it was okay for FF&D to purchase them for me (they stocked the last pair, but I did not want to pay EMS for a single pair of eyes, so I had FF&D add them to my layaway).

* How easy was it to pay?
Easy. Just gave FF&D my info and they auto processed my payments for me after a monthly email confirming it was okay to process my payment.

* How long did it take to ship?
Four months

* Was the quality appropriate for the price, in your opinion?
Yes!


* Did the item look like the sales pictures?
The dots in the corners of his mouth were a bit more pronounced than in the photos, but the rest of his faceup is wonderful.

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again?
I would! It has been a long time since I ordered from Luts and I was please to know they are just as wonderful of a company as they were during my last order five years ago.

* Would you buy this company's products second-hand?
Yes (and I have twice already this year!)

 

* What did you order?
LUTS Kid Delf Girl Cherry Banshee

* When did you order?
Mid-July 2013

* Did you order directly from the company, or through a distributor or dealer?
Directly from company

* How was the communication?
Fair. LUTS was slammed at this time, and while some folks got their dolls in about 2 months, mine took 4. If I'd asked about the doll status earlier, I would have gotten an answer earlier; I have no complaints about that. The reason the rating is only fair is because the wrong set of eyes were included, and though they do check their message boards and reply, posts quickly get swamped and I had to make 3 separate threads because they forgot about me.

* How easy was it to pay?
Very easy, Paypal

* How long did it take to ship?
Approximately 4 months to get a shipping notice, but once the notice was received, only 1-2 days.

* Was the quality appropriate for the price, in your opinion?
Oh, yes.

* Did the item look like the sales pictures?
Yes and no. What I didn't realize is that LUTS does its joints with hooks. This doll's fullset outfit has bare arms, and the wrist hooks are very apparent. The photos don't hide this, but the dolls are carefully placed where it's not maximized and is most flattering by showing as little as possible. This isn't a complaint, just a realization. She looked great with the exception that they promised a specific set of specialty eyes with her, none other, no notation that they could possibly be different, and sent her with the wrong ones already in.

* Were you satisfied with the product?
Yes, just wanted the correct eyes after waiting so long. I was a little upset at that point, it was my first doll, etc. XD She's a beautiful doll, I'm in love with her faceup, and the fullset clothes are to die for.

* If you weren't satisfied, how did the company solve your problem?
I posted on the Q&A board about the eyes, asking for an exchange. They do check the board for answers. Within a day or so I got a request for better pictures. I thought mine were all right, but this is very fair. When I uploaded the photos, I never received a response. After a few days your post goes from page 1 to approximately 15 or so. I waited and then made another thread, posted the pictures again. I got a response and a request for me to wait a day for an answer. I waited five. I posted again on that thread. I waited again for two business days, and then I made a third post. LUTS apologized again, thanked me for my understanding again (I was very nice, I promise,) and said they would send the correct eyes a few weeks ago without saying how they would. I'm still waiting. XD

* Would you order from this company again?
Yes, they're very nice people. The eyes just seem like a fluke, and I'm happy with their products.

* Would you buy this company's products second-hand?
Heck yes, they have beautiful things.

 

* What did you order?
Some clothes and shoes for honey delf size for my Pipos Charlotte (R.Pi size) (all fit awesome!); Senior Delf Boy shoes intended for my Souldoll Zenith Girl (flat feet, they fit awesome!), a doll gym bag with shown/advertised misspell ( " Califonia" ), 8/9 size wig

* When did you order?
12/8/13

* Did you order directly from the company, or through a distributor or dealer?
Through company

* How was the communication?
n/a

* How easy was it to pay?
Very Easy, used paypal

* How long did it take to ship?
Shipped after 3 days, Luts told me it shipped after 4 days. Arrived in 6 days.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes, the gym bag came with it's advertised misspelling, which cracks me up. The boots/ shoes / clothes are all awesome.
My only partial complaint was that I ordered brown boots (SBS-111) and they sent me boots that are a lovely black. I do not plan to make a fuss on this as I ordered as a guest and had been torn between black and brown when ordering, however, there was no note to suggest this might have been a mixup and they sent an extra wig that I'm not sure if it's an xmas gift or an implied apology for not having the brown.
** Adding that I have now noticed the brown is newly listed as "sold out" on the site. As I ordered as a guest, they might not have had a good way of contacting me about the problem with the shoe color and simply used black as an alternative, which is what I would have had them do anyways.

* Were you satisfied with the product?

All the boots and clothes fit awesome on the dolls I was ordering for and are lovely. As above, I won't be complaining about the color mixup. Luts appears to have a bit of a record for color mixups.

* If you weren't satisfied, how did the company solve your problem?

I'm not going to be contacting them about the color mixup. It's ok.

* Would you order from this company again?

Yes

* Would you buy this company's products second-hand?

Yes

** Adding in that the free wig they did send, I'm not particularly impressed with the quality on, and they did not include an item list sheet in the box. I can't recall if that's normal when ordering items from them or not.

 

* What did you order? Howl with face-up
* When did you order?2nd of September 2013
* Did you order directly from the company, or through a distributor or dealer? Directly from the company
* How was the communication? They told me they will ship my Howl in 2~4 weeks and then the time has
pass and they didn't ship him yet, I talked to them I asked them if there is a problem with my order again, they told me they will ship it this next week, because it was weekend, Then the week have been pass and they haven't ship it, after I talked to them they shipped him next day.
* How easy was it to pay? Easy via Paygate.
* How long did it take to ship? 4 days It arrived 18th of Nov.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Not really .
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? I already ordered a body for the summer head 2013 I bought, I wish to buy from them again, but I don't want that problem to happened to me again, because I really love Luts' products.
* Would you buy this company's products second-hand? Sure why not If the doll was in a good shape.

 

* What did you order?
Tiny Delf Alice in Real Skin Brown

* When did you order?
17/11/13

* Did you order directly from the company, or through a distributor or dealer?
Through company

* How was the communication?
n/a

* How easy was it to pay?
Very Easy, used paypal

* How long did it take to ship?
Shipped 9/12/13. Arrived in 24 hours but UK customs and the parcel service kept hold of it for ages. Arrived at my house 23/12/13 (as arranged by me)

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes, and the eyes she came with are beautiful

Would you order from this company again?

Yes

* Would you buy this company's products second-hand?

Yes

The free wig sent as part of their event offering is lovely. I wouldn't have chosen it, but am happy with it. I asked for long if possible, and they sent me just that.

 

* What did you order? KDF DARAE, 2 wigs and 2 pairs of eyes
* When did you order? 11 December 2013
* Did you order directly from the company, or through a distributor or dealer? I ordered directly from the company
* How was the communication? Great!
* How easy was it to pay? Easy with Paypal
* How long did it take to ship? It arrived on 15th January 2014 so it was within the 35~45 days time frame.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? I ordered KDF DARAE without her faceup but I love her sculpt so much it made no difference
* Were you satisfied with the product? Very Satisfied
* If you weren't satisfied, how did the company solve your problem? -
* Would you order from this company again? Definitely!
* Would you buy this company's products second-hand? No...

 

* What did you order? Luts Senior Delf Dion Nine Tails in Light Tan, w/o make-up
* When did you order? November 28, 2013 - Received January 14, 2014
* Did you order directly from the company, or through a distributor or dealer? Directly off the eluts.com website.
* How was the communication? Stellar! All my Q&A's were answered in a timely manner to make a decision about purchasing the doll.
* How easy was it to pay? Yes, Luts accepts Bill Me Later as a form of payment.
* How long did it take to ship? A little over a month. Very fast turnaround.
* Was the quality appropriate for the price, in your opinion? Absolutely! The doll is well made, the resin is a beautiful and even colored tan. There are a few casting defects on the Senior Delf Sword hands. Some small bubbles and uneven surfacing. If that bothers you please be aware of that.
* Did the item look like the sales pictures? Yes indeed!
* Were you satisfied with the product? 100%
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? I plan to.
* Would you buy this company's products second-hand? Certainly!

 

What did you order?
KDF Bory on the new Multi-body with custom face-up, KDF girl hands, joint fix parts, post tac, magic block x3, eyes case and elastic string x5 + got the SDF event head.

When did you order?
12 November 2013

Did you order directly from the company, or through a distributor or dealer?
I ordered directly from the company.

How was the communication?
Great! A small problem did happen, I asked them to ship to another address as I was going away on vacation and nobody would be there to pick him. I was horrified when I saw his tracking update to my place the day I was leaving and had to rush to the local depot like a madwoman 3 hours before my coach was supposed to leave! I dumped him at my place and had to rush for the coach, without even taking a proper look at him.

How easy was it to pay?
Easy with Paypal.

How long did it take to ship?
He arrived on 19 December 2013, though I didn't open him until 13 January 2014.

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
I ordered my Bory with custom face-up, but he looks just like how imagined. LUTS did a good job!

Were you satisfied with the product?
Their restringing leaflet hasn't changed in years and does not reflect the changes in the new KDF boy body.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Definitely!

Would you buy this company's products second-hand?
Yes, if in good condition.

 

* What did you order?
Kid Delf BORY UNICORN HUMAN ver.
-Kid Delf YUL HUMAN ver. - MOONLIT SONG Limited
* When did you order?
2013-12-05
* Did you order directly from the company, or through a distributor or dealer?
directly from the company
* How was the communication?
very nice
* How easy was it to pay?
easy with credit card(paygate)
* How long did it take to ship?
about two months
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes! wonderful than expected.
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
--
* Would you order from this company again?
of course
* Would you buy this company's products second-hand?
yes

 

* What did you order?
Kid Delf BORY UNICORN CENTAUR ver. - MOONLIT SONG Limited + Human lower body (Tan and light tan)
* When did you order?
July 1[SUP]st[/SUP] 2013
* Did you order directly from the company, or through a distributor or dealer?
French dealer : La résinerie
* How was the communication?
Horrible. La résinerie cannot get answers to their mails and phonecalls. But La résinerie keeps me up to date when they have news.
* How easy was it to pay?
The dealers payment process is excellent.
* How long did it take to ship?
5 Months. The goods were delivered on nov 4th 2013.
* Was the quality appropriate for the price, in your opinion?
Slightly too expensive.
* Did the item look like the sales pictures?
If we avoid all my problems, it is indeed a centaur.
* Were you satisfied with the product?
NO ! the doll cannot be used as all parts ( both human and centaur) were damaged !
* If you weren't satisfied, how did the company solve your problem?
La résinerie contacted Luts immediatly after i explain my problem (on nov 5th 2013). Luts told they would redo the centaur parts and the human parts. I am still waiting for my doll&#8230; Luts still hasn&#8217;t solved my problem and doesn&#8217;t communicate with la résinerie to help solving the problem, but they keep taking care of other orders. They asked me to send the damaged parts back to them when i&#8217;ll get the new ones, but I didn&#8217;t get any compensations for my prejudice (which should be usual for any professional company). I am very frustrated and irritated by Luts&#8217;s attitude ! It is unacceptable to be treated like this. It&#8217;s been 9 months since I placed my order and I still don&#8217;t have my doll.
* Would you order from this company again?
Absolutely not !
* Would you buy this company's products second-hand ?
Yes, they have interesting products.

 

* What did you order? KDF Yuz
* When did you order? may 20 2013
* Did you order directly from the company, or through a distributor or dealer? through the company
* How was the communication? very polite
* How easy was it to pay? very easy no problem very straight forward
* How long did it take to ship? super fast from when I paid for it to when it got to me was 3 weeks
* Was the quality appropriate for the price, in your opinion? great quality
* Did the item look like the sales pictures? yes it was a blank doll but the sculpt was the same
* Were you satisfied with the product? very much it was my first doll but it is a wonderful doll
* If you weren't satisfied, how did the company solve your problem? no problems
* Would you order from this company again? yes I plan to purchase a few more dolls from this company
* Would you buy this company's products second-hand? if there was a doll that was limited and could only find on the market place and I really wanted it then probably

 

What did you order? KDF basil
* When did you order? june 4,2014
* Did you order directly from the company, or through a distributor or dealer? directly from the company
* How was the communication? I received a response within 6 hrs each time we communicated~
* How easy was it to pay? easy.
* How long did it take to ship? I did layaway plan, but it shipped out of korea 6 days after my last payment. It arrived at home two days later.
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes, i ordered it as blank faceup tho. but the face sculpt was recognizable to be same
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? i didn't have any problem with satisfaction
* Would you order from this company again? yes
* Would you buy this company's products second-hand? yes

 

*What did you order? SSDF Avalanche Romance ver. with default wig and shoes (and summer event SDF head 2014)
* When did you order? 28-05-14
* Did you order directly from the company, or through a distributor or dealer? directly from Luts
* How was the communication? They were very friendly and replied me quickly without any misunderstanding. I was totally satisfied with their service!
* How easy was it to pay? very easy with paypal
* How long did it take to ship? They shipped my order out on 15-07-14, arrived to German custom office on 18-07-14 (I have no time to pick him up at customs, so I let DHL deliver to me again. It arrived to me actually on 28-07-14)
* Was the quality appropriate for the price, in your opinion? yes, he looks better and the price is reasonable.
* Did the item look like the sales pictures? Exactly like on their official photos because I ordered the default face up service too.
* Were you satisfied with the product? Definitelybecause he was really flawless and every thing looked fine.
* If you weren't satisfied, how did the company solve your problem? Very satisfied, especially when I asked them about the shipping date if it were possible to ship in the end of July or after 23-08 instead because I would go for a trip in August. They did speed for me and actually they said that it would be shipped out on 25-07 at earliest but in the end they shipped it on 15-07 instead. So I was able to receive them in time.
* Would you order from this company again? Absolutely.
* Would you buy this company's products second-hand? Yes.

 

* What did you order?
Kid Zuzu Delf Lio
2 Wigs
2 Sets of Eyes
1 Pair of Boots
1 Pair of Suspenders
* When did you order?
June 10, 2014
* How was the communication?
They communicated fairly quickly. When I posed questions in the Q&A forum they usually replied within two days.
* How easy was it to pay?
Very simple. I used paypal and the transaction went through smoothly.
* How long did it take to ship?
A month. I received the doll basically a month after paying in full.
* Were there any missing or broken items in your order?
No. Everything arrived in tip-top shape.
* If there were any problems with your order, how did the company handle them?
There were multiple problems with my order. First, the pair of suspenders I ordered were apparently out of stock on the website so they remedied that by giving me the option to choose the points or to choose another item of equal value. I decided to just pick the points in the end.
Then there was a freaky mistake where they canceled my order as if it never occurred right when they shipped out my item. I had to contact them about the mistake and apparently my order was sorted into a deletion list. I would have lost all of my points and it was really freaky.
Finally when my package arrived I found out that they accidentally sent the free SD event Head instead of the free Kid Delf event Head which I specifically requested. They gave me the choice to either ship the head back on my own dollar or I could choose to get 30. points for my missing event head. I again chose the points.
* Would you order from this company again?
Even though there were a lot of minor mistakes the overall experience wasn&#8217;t negative. I&#8217;m prone to mistakes commonly at work so I can sympathize with them in that regard. Besides&#8230; there are a quite a few sculpts I plan on buying from them in the future! Haha!!