LUTS Feedback (ALL [started in 2010])

What did you order? KDF Bory B (face up) + KDF Ani B (face up) + Delf SOO Special (face up on both heads) + KDF size shoes + 1 Delf size wig + Extras

When did you order? September 10th

Did you order directly from the company, or through a distributor or dealer? Directly from company.

How was the communication? Alright, Luts continued to give vague answers to simple questions, and never responded to half of my questions.

How easy was it to pay? Paypal - It was nerve wreaking to send it to a random paypal name.

How long did it take to ship? 50 calendar days.

Was the quality appropriate for the price, in your opinion? Yes.

Did the item look like the sales pictures? Yes.

Were you satisfied with the product? Their receivers seem really pleased.

If you weren't satisfied, how did the company solve your problem?N/A

Would you order from this company again? Maybe.

Would you buy this company's products second-hand?Depends.

 

What did you order?
KDF Jadoo +wigs+headcap+dollstand

When did you order?
30 July 2010

Did you order directly from the company, or through a distributor or dealer?
Company

How was the communication?
T h e B E S T

How easy was it to pay?
Paypal

How long did it take to ship?
Around 50 days because I went to other town so, I asked them to hold my doll for about a week or so.

Was the quality appropriate for the price, in your opinion?
Head sculpt: YES. Face-up: Satisfying! Body: Ummm, they didn't sand it. It's ok actually but the finishing is a bit rough on the leg. It's my first time having experience with Korean company, though. I, then, read most of them don't sand. Poseability: ok. I love it. Stringing :excellent.
WIG: i love their wig! The hair doesn't fall off, even for curly hair that is usually 'stiffen' by chemical. I really love it. Highly recommended though.

Did the item look like the sales pictures?
Y E S!

Were you satisfied with the product?
Overall yes (only the not-neat legs that bother me a bit. I'm quite freak about neatness of a 'craftwork')

If you weren't satisfied, how did the company solve your problem?
I didn't complain as it's not like a huge problem.

Would you order from this company again?
Yes.

Would you buy this company's products second-hand?
Depends: only head may be and not white skin.

 

What did you order? Kid Delf Aru Boy with Default Face-up

When did you order? September 5th

Did you order directly from the company, or through a distributor or dealer? Directly from Luts.

How was the communication? Fine, the only time I contacted them was to combine a supplies order when they restocked stringing tools and it went smoothly as always.

How easy was it to pay? Super easy, I've bought from them 3 times before this and always by paypal so I am used to it.

How long did it take to ship? 53 calendar days abouts.

Was the quality appropriate for the price, in your opinion? Yes for the doll, the face-up was a little off but you had to be looking to see the 2 things and one is probably just a preferential thing.

Did the item look like the sales pictures? The mould yes, the face-up was not at all. The promos are sweet and pink and while Aru still looks like a sweety he had much less visible blushing and NO pink at all.

Were you satisfied with the product? I love my Aru, as I love all my Luts babies. I wasn't fully satisfied with the face-up although most of it was still very beautiful. But I don't mind at all, I've decided to make it a girl now anyway so she'll go get redone at the 'dolly spa' and it wont matter. ^_^

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Definitely. I plan on getting a girl body in the winter event and still would love to get some more luts dolls. They're my favourite and have been quite good to me. The dolls themselves are just so lovely too.

Would you buy this company's products second-hand? Potentially, I've bought a Bory second hand from a batch made 2 years ago and I love him so much. It depends on the shape of the product, which mould it is and the seller.

 

* What did you order?
Senior Delf BLISS (Real Skin White) - [Option::MAKEUP + TYPE3 BODY]
Super Senior Delf AVALANCHE - [Option::MAKE UP,Real Skin White]

MAD BLUE SET For Super Senior Delf
DW-239 For Delf (Natural Blond) - Heat Resistant Fiber
BASIC WASHING JEAN For Super Senior Delf
DW-104 For Delf (Dark Wine) -Heat Resistant Fiber
16MM L.G EYES- NO.56
16MM L.G EYES- NO.100
STILL T (Black) For Super Senior Delf
CHIPY PANTY For Honey Delf (White)

* When did you order? August 10, 2010 and August 17, 2010 combine order
* Did you order directly from the company, or through a distributor or dealer? Directly from Luts ^^
* How was the communication? Really good. ;D They combined my order without any issues. ;D
* How easy was it to pay? Very easy: Pay pal
* How long did it take to ship? November 2, 2010 (I did a combine order between August 10 and 17 for two dolls)
* Was the quality appropriate for the price, in your opinion? Excellent
* Did the item look like the sales pictures? Everything except one wig that looked like a rabid pair of scissors were let loose on it (It's great if you are looking for a J-rock look, but it wasn't what I wanted). Other than that the quality of everything else was fantastic. The face ups were wonderful and the clothing fit perfectly.
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem? N/A I can just sell the wig if I can't fix the problem.
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? Depends on the seller really. I have bought second hand dolls and clothing before.

 

* What did you order?
One heat hesitant wig and glass eyes

* When did you order?
November 30th, 2010

* Did you order directly from the company, or through a distributor or dealer?
Direct from company

* How was the communication?
Didn't contact them with questions, etc.

* How easy was it to pay?
Easy, paid through credit card. I couldn't find any options for Paypal.

* How long did it take to ship?
Less than a week.

* Was the quality appropriate for the price, in your opinion?
Yes, I believe so.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
It would depend on the condition of the product.

 

* What did you order?
SSDF Landy (NS, default faceup), clothing, shoes, wig, & glass eyes.
* When did you order?
I ordered on October 23rd, 2010, and it arrived on December 6th, 2010.
* Did you order directly from the company, or through a distributor or dealer?
Directly from Luts.
* How was the communication?
I did not contact them at all.
* How easy was it to pay?
Fairly easy; I used a credit card.
* How long did it take to ship?
40 calendar days total.
* Was the quality appropriate for the price, in your opinion?
Definitely! The wig and clothes are VERY nice quality, and he's just lovely. Worth every penny.
* Did the item look like the sales pictures?
Yes, definitely. The faceup is slightly darker than the company photos (the eyebrows in particular), but it's still really beautiful. The only thing that I wasn't completely happy with was the wig, which is a 9-10 in. DW-163 (milk), simply because it looked like it'd be a bit longer in the company photos (it doesn't even touch my boy's shoulders).
* Were you satisfied with the product?
Yes. He's gorgeous; I absolutely love him.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
I plan to!
* Would you buy this company's products second-hand?
Possibly, depending on the seller.

 

* What did you order? SSD Landy + with default faceup, clothes, Boots, wig, glass eyes, Silicone cap, MAGIC BLOCK
* When did you order? 12/06/2010
* Did you order directly from the company, or through a distributor or dealer? from the company
* How was the communication? They have considered all my wishes and haven't forgotten to present a event head
* How easy was it to pay? By means of a credit card, no problem
* How long did it take to ship? Have sent 29.07.2010
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? One in one
* Were you satisfied with the product? Yes, it is the best doll
* If you weren't satisfied, how did the company solve your problem? I have forgotten to write an addition to the order
I have asked in the additional letter, all of them have made
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

 

* What did you order?
Delf special Vampire Shiwoo (so I got the regualr head too) No face-up
* When did you order?
It was the end of October the 25th I believe
* Did you order directly from the company, or through a distributor or dealer?
Directly from Luts.
* How was the communication?
I usually have a few things in my comments section and they always have followed through. I have asked to have the vampire head put on the doll as I am visually impaired, and if they have a certain color of eyes they have also obliged if they have that color in stock. very fast and friendly communication.
* How easy was it to pay?
I used a credit card and their new system or redone system was really nice and user friendly.
* How long did it take to ship?
28ish calendar days total I got it at the end of November I believe.
* Was the quality appropriate for the price, in your opinion?
Definitely! The scuplt is amazing I love the Vampire Shiwoo He is amazing.
* Did the item look like the sales pictures?
Yes he did.
* Were you satisfied with the product?
Yes. He's gorgeous; I absolutely love him.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
I plan to!
* Would you buy this company's products second-hand?
I have bought bodies second hand and they are amazing but again it woudl depend on the seller of the item and the items' condition.
​

 

* What did you order?
Kid Delf Cherry boy (no faceup), two pairs of shoes, a wig and brush, and some joint fix parts. Also received the event head
* When did you order?
November 22
* Did you order directly from the company, or through a distributor or dealer?
Directly from Luts
* How was the communication?
Didn't need any prior to arrival.
* How easy was it to pay?
Very; I used paypal
* How long did it take to ship?
Let's see.. 11/22-12/20, so almost a month
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Mostly. The color on one pair of shoes was not as bright, and the other pair I thought was checkerboard and it's actually plaid with a red stripe in it. Everything else was spot-on
* Were you satisfied with the product?
Overall, yes. As far as the doll himself goes I'm enthralled ^_^
* If you weren't satisfied, how did the company solve your problem?
Working on it. It's only a little thing- two left shoes.
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Probably, but it depends on seller/condition/etc

EDIT: The issue with the shoes is resolved. They're sending me a new pair.

 

* What did you order?
Hands, kips, pearl shine, wigs, neck pieces, silicone caps

* When did you order?
Middle of December 2010

* Did you order directly from the company, or through a distributor or dealer?
Directly from Luts

* How was the communication?
No communication was needed aside from the regular confirmation / shipping emails

* How easy was it to pay?
Very, through Paypal

* How long did it take to ship?
Shipping was very quick; within 1 - 2 days

* Was the quality appropriate for the price, in your opinion?
Yes, absolutely

* Did the item look like the sales pictures?
One of the wigs I got was a little .. fuller and longer than the one in the sales pictures, but that's it. (+ it's not actually a bad thing, imho.)

* Were you satisfied with the product?
Yes, very

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, I certainly will

* Would you buy this company's products second-hand?
Probably

 

* What did you order?
Honey Delf Cookie, Wigs, Eyes

* When did you order?
Nov 22

* Did you order directly from the company, or through a distributor or dealer?
Directly from eluts.com

* How was the communication?
They replied my questions over the Q&A Board, very friendly and accomodating too! ^^

* How easy was it to pay?
Easy by credit card

* How long did it take to ship?
Shipped out on Dec 31 (39 Calendar days)

* Was the quality appropriate for the price, in your opinion?
Yes, of course!

* Did the item look like the sales pictures?
Sans faceup - yes!

* Were you satisfied with the product?
Yes, I love my Cookie a lot! And the wig I got for my floating head was a perfect fit!

* If you weren't satisfied, how did the company solve your problem?
Nil

* Would you order from this company again?
Yes, this is my 2nd time ordering but the first time for doll. I have another pending order with Luts for outfits (was supposed to be combined shipping but well.. xD)

* Would you buy this company's products second-hand?
Yes especially if the item I wanted was sold out, though I'd prefer to buy directly from them.

 

* What did you order? Delf Soony (blank)+ extra string + silicone head cap
* When did you order? November 24th, 2010
* Did you order directly from the company, or through a distributor or dealer? Directly through the company
* How was the communication? I didn't have any problems with the order, so I didn't really need to contact them, but I've had good experiences with their communication in the past. c:
* How easy was it to pay? Very easy, Paypal is very quick.
* How long did it take to ship? Shipped December 31st, 2010. (37 calender days)
* Was the quality appropriate for the price, in your opinion? Definitely. c: Her body/head didn't have any major flaws, only a few slighty scratching-looking areas on some of the joints and rough-ish resin in certain small areas. However, it's barely noticable, and not at all on camera.
* Did the item look like the sales pictures? Without the faceup, yes. c:
* Were you satisfied with the product? Oh yes yes yes. She's beautiful. Her eyes fell back into her head during shipping though, and I had a lot of trouble prying off her head cap because she was so insanely tightly strung, but that was easily remedied when my dad returned and managed to get the head cap off.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, and I intend to. c;
* Would you buy this company's products second-hand? Depends on the condition/seller.

 

* What did you order?
Senior Delf Pedro [with face-up], wig and eyes.
* When did you order?
September, 3rd.
* Did you order directly from the company, or through a distributor or dealer?
Directly from Luts, on their website.
* How was the communication?
Good.
* How easy was it to pay?
Easy :3
* How long did it take to ship?
3 months, because me and my friend ordered our dolls together. So, it takes a long time until they were finished.
* Was the quality appropriate for the price, in your opinion?
Yes, absolutely.
* Did the item look like the sales pictures?
Better, actually.
* Were you satisfied with the product?
Yes! Couldn't be more happy with my boy!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes!
* Would you buy this company's products second-hand?
Depending on the seller.

 

* What did you order?
Honey delf Anko

* When did you order?
November 2010

* Did you order directly from the company, or through a distributor or dealer?
Via Luts website

* How was the communication?
Bad. Slow, they don't respond to my Q&A thread.

* How easy was it to pay?
through Paypal.

* How long did it take to ship?
about 2~3 months

* Was the quality appropriate for the price, in your opinion?
yes

* Did the item look like the sales pictures?
yes

* Were you satisfied with the product?
yes, but not with their services

* If you weren't satisfied, how did the company solve your problem?
They did not. I called them and they shipped out their order then. they even gave me wrong tracking #.

* Would you order from this company again?
No.

* Would you buy this company's products second-hand?
Not sure.

I finally got my Anko today, but i am little dissatisfied with Luts. It's my first time ordering Luts doll.
I asked them to let me know when they are ready to ship out the doll,
since my address could be changed, and they e-mailed me on 12/24 that they are ready to ship out the doll.
on 12/25 i responded back. I understand they close their office due to holiday until 1/2,
but they responded on 1/4 that they are going to ship out the doll that day,
i waited 10 days... still no shipping notice.
I called them(i speak korean), and they shipped out their dolls, and i finally got her today (1/17)
they even gave me the wrong tracking # that doesn't work at all..I assumed it could be a typo, like one number could be wrong,
but when i got the package today... It was plain wrong. every number did not match.
and they don't even respond to all the people on Q&A .. I never got response from them via Q&A, that's why i called them.
I like Luts doll and their quality, but this was unsatisfactory.

 

* What did you order?
KDF Cherry Dreaming (white skin, blank), clothes, shoes, wig and tools.

* When did you order?
November 30. I paid on December 1.

* Did you order directly from the company, or through a distributor or dealer?
Directly through the company.

* How was the communication?
I didn't need to communicate with them beyond leaving a request for 14mm eyes in the order comment box, which they fulfilled.

* How easy was it to pay?
Their credit card system, PayGate, didn't seem to work -- it would load and load and load, but the payment would never process. I finally paid through Paypal a couple of days later, which went smoothly.

* How long did it take to ship?
55+ calendar days, or 40+ business days -- around two months.

* Was the quality appropriate for the price, in your opinion?
Of course.

* Did the item look like the sales pictures?
Yup.

* Were you satisfied with the product?
Absolutely. My other Kid Delfs had arrived with extremely small imperfections -- tiny chip in the elbow, things like that -- but Tzvi's body was perfect.

* If you weren't satisfied, how did the company solve your problem?
--

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Depends on condition/seller, but most likely not.

 

* What did you order?
2 pairs of glass eyes and a silicone head cap
* When did you order?
Jan 14
* Did you order directly from the company, or through a distributor or dealer?
Through the company

* How was the communication?
I just emailed them to change the shipping address, and they got back to me quickly, and took note of the new address

* How easy was it to pay?
It was very easy. Through paypal.

* How long did it take to ship?
4 days?
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes, except one of the pairs of eyes had one pupil a little off center. But it's okay.
* Were you satisfied with the product?
Yes. I was. I was a little bothered by the pupils in the one set of eyes, but I got over it lol
* If you weren't satisfied, how did the company solve your problem?
Didn't contact them about it

* Would you order from this company again?
Yes. I want to get a KDF Bory and a Honey Delf Choco. Also some more eyes and wigs.

* Would you buy this company's products second-hand?
Yes, I would.

 

* What did you order?
Kid Delf Kiwi w/no faceup

* When did you order?
Nov 27th, 2010

* Did you order directly from the company, or through a distributor or dealer?
The company

* How was the communication?
I didn't have a problem with them. I emailed them probably 3 times and each time they took about 4 days to reply. The answers were pretty generic, but atleast they answered me.

* How easy was it to pay?
Paypal is as simple as it gets.

* How long did it take to ship?
2 months which was kinda annoying considering their generic answers, but they did have a holiday event going on. When they shipped her it only took 3 days to reach me!

* Was the quality appropriate for the price, in your opinion?
Definitely! Kiwi is amazing!

* Did the item look like the sales pictures?
I think even better.

* Were you satisfied with the product?
Completely!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Most definitely.

* Would you buy this company's products second-hand?
Yes, I would.

 

* What did you order? KDF Sarah
* When did you order? October 9th
* Did you order directly from the company, or through a distributor or dealer? Directly from the company
* How was the communication? Awesome.
* How easy was it to pay? Yes
* How long did it take to ship? Um... A little bit longer because of the doll, not quite sure off hand though.. Not long, maybe a month?
* Was the quality appropriate for the price, in your opinion? Yes! I got a bunch of clothes, shoes and a wig with her.
* Did the item look like the sales pictures? Yes! Everything was great. She's so cute!
* Were you satisfied with the product? Definitely
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Of course! Got another parcel on the way!
* Would you buy this company's products second-hand? Definitely. The first Luts in the house was Second hand. :3

 

* What did you order? A delg girl body + 16mm eyes + neck part and the WEH
* When did you order? November 25th
* Did you order directly from the company, or through a distributor or dealer? I ordered directly from Luts
* How was the communication? Slow and uneasy, when they did, they answered several days after I made the questions, they were busy with the winter event situation and the site renewal didn't help at all: probably for database updating problemd, they lost my account and it took a while to have it back
* How easy was it to pay? Yes
* How long did it take to ship? More than 2 months
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes, even more beautiful
* Were you satisfied with the product? Defenetely
* If you weren't satisfied, how did the company solve your problem? --
* Would you order from this company again? Despite the long wait and the account issue, yes! They wrote an apologize letter handmade.. And I forgave them XD
* Would you buy this company's products second-hand? Yes, I would

 

* What did you order?
3 outfits, 2 pairs of shoes and 2 wigs
* When did you order?
January 25th, 2011
* Did you order directly from the company, or through a distributor or dealer?
Directly from LUTS
* How was the communication?
Excellent as always
* How easy was it to pay?
Very! Used my CC thru paygate -no problems at all.
* How long did it take to ship?
Shipping notice received January 26th, 2011 - everything was in stock! Goods delivered February 1st 2011.
* Was the quality appropriate for the price, in your opinion?
Yes - well made clothes and shoes - wigs very pretty
* Did the item look like the sales pictures?
Yes - even better.
* Were you satisfied with the product?
Yes!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes - I really like shopping at Luts.
* Would you buy this company's products second-hand?
Yes - if I could find what I was looking for!

 

* What did you order?
SSD Abadon

* When did you order?
Oct. 28th 2010

* Did you order directly from the company, or through a distributor or dealer?
Directly from LUTS.

* How was the communication?
Really good actually.

* How easy was it to pay?
Easy with CC.

* How long did it take to ship?
It was shipped on the Nov. 25th. 2010

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes, absolutely. I like LUTS's products.

* Would you buy this company's products second-hand? Sure.
Yes, if I really need it.

 

* What did you order?
Two wigs, a pair of eyes, a pair of shoes.

* When did you order?
A week ago?

* Did you order directly from the company, or through a distributor or dealer?
Directly from LUTS.

* How was the communication?
I asked a question regarding on of the wig colors before ordering - I got reply very fast and it was helpful.

* How easy was it to pay?
Easy with paypal.

* How long did it take to ship?
It was shipped very fast, not sure when but I got my items after about a week after ordering. My order's status didn't change, the package came unexpected ^^

* Was the quality appropriate for the price, in your opinion?
Yes! I am especially happy with the wigs. I used to order wigs from Leeke but I am going to stick with Luts from now on. The head cap doesn't show at all, the wigs are lovely.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes!

* Would you order from this company again?
Yes, absolutely.

* Would you buy this company's products second-hand? Sure.
Yes, but I prefer ordering directly from the company... I don't like browsing MP.
​

 

* What did you order?
CP Soony and two wigs
* When did you order?
12/27/10
* Did you order directly from the company, or through a distributor or dealer?
From the Company
* How was the communication?
Terrible! I can't communicate with them! The website will not let my emails through! And I try to check my order status and it is telling me that my order nnumber is wrong but I'm copying it straight from the print out from after my order! My history of buying has even been erased so it looks like I never ordered...
* How easy was it to pay?
Very easy to make
* How long did it take to ship?
5 days

* Was the quality appropriate for the price, in your opinion?
Yes! My Sonny and the wigs are great!
* Did the item look like the sales pictures?
Yes! Just lacking the face up lol but I ordered her without one!
* Were you satisfied with the product?
The product was great but the service, not so much
* If you weren't satisfied, how did the company solve your problem?
They haven't been any help
* Would you order from this company again?
No
* Would you buy this company's products second-hand?
Yes but not off of the website

 

* What did you order?
Ordered a Delf Moon, no face up, body type 3, with wigs, shoes, outfits, and some tools...

* When did you order?
2010.11.23

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
So far so good~ They sent order detail & paypal address to my e-mail, right after I finished ordering. Reply always fast, usually 1x24 hrs. But on event time + website renewal + overload 2010 winter event orders, they take a longer time to reply and sometimes my Q is skipped. But I just need to repost the Q~

* How easy was it to pay?
It’s very easy with paypal.

* How long did it take to ship?
Waiting 53 business days to make my order ready to be shipped. And 3 business days in customs + some more days at post office... XD And ta-dah! It is here~

* Was the quality appropriate for the price, in your opinion?
Yeah, it was a very fair price for lovely items they made~

* Did the item look like the sales pictures?
Yes, it looks like the sales picture, even better in person~

* Were you satisfied with the product?
Very satisfied customer here~~~ ^0^

* If you weren't satisfied, how did the company solve your problem?
~~~

* Would you order from this company again?
Surely~! Luts is my favorite company ever~~~
I even think, I can order a whole Luts items if I have a money tree, LOLZ~

* Would you buy this company's products second-hand?
Yes, if the previous owner take a very good care & give a fair price for it.

 

* What did you order?
SSDF Cane & wigs/eyes/clothes/wig cap/shoes ect.

* When did you order?
29.12.2010

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
There was a system problem with my order(it was just when they opened their new website), it said I have ordered 14 Canes instead of 14 items, which made me go quite pale at first XD as you can imagine how much $ that would be, but I wrote them about it on the Q&A Board and they were very nice and helpful and everything was okay anyway.
I also have to add, that I wrote I would like blue eyes if it's possible, and they send me Cane with the most beautiful blue eyes

* How easy was it to pay?
Very easy with credit card

* How long did it take to ship?
This is my first BJD so I expected a long wait(at least as long as it says on the website), but my SSDF Cane(with face-up!!) was shipped after only 35 business days, which made me happy to no end

* Was the quality appropriate for the price, in your opinion?
Yes, definitely

* Did the item look like the sales pictures?
Yes, I would say even more beautiful, they did a great job with the face-up

* Were you satisfied with the product?
VERY MUCH

* If you weren't satisfied, how did the company solve your problem?
Didn't happen

* Would you order from this company again?
Absolutely, LUTS made my first experience with the BJD-World wonderful

* Would you buy this company's products second-hand?
I don't think I would buy a doll second hand, but maybe eyes or a wig :3

 

* What did you order? Kid Delf boy RSNS Bory
* When did you order? February 16th
* Did you order directly from the company, or through a distributor or dealer? ... company
* How was the communication? Good. I only had one question and they answered it within a day.
* How easy was it to pay? Yup. Just used my credit card.
* How long did it take to ship? He was shipped out on the 20th of March and I received him on the 24th.
* Was the quality appropriate for the price, in your opinion? Quality is good, Tho...oddly he looks more like an Ani than Bory to me. >>
* Did the item look like the sales pictures? Not exactly... but, it's not as if it's bad. xD just a bit different.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I'm not sure I want anything else from them...not a quality reason, though; I just prefer FL dolls.
* Would you buy this company's products second-hand? Yes.

 

* What did you order? HDF Pie, Outfit, and Wig
* When did you order? Feb. 9th (payment confirmed on 10th though)
* Did you order directly from the company, or through a distributor or dealer? Directly
* How was the communication? Pretty good, they answered all my questions within a day. They even followed my request about certain eyes they would give my doll.
* How easy was it to pay? This.. this was the hardest part of ordering. I used my VISA credit card, but the first 2-3 times I ordered my transactions would not go through to LUTS. So after canceling and reordering (coming to a fail.) I asked in a thread on here what I should do, someone advised me to call my credit card company. I called them and they thought my ID was being stolen so that's why they wouldn't let the transactions go through. So after talking to them they let the money go through.
* How long did it take to ship? Shipped March 23rd and arrived today (26th) so 3 days.
* Was the quality appropriate for the price, in your opinion? I definitely think so.
* Did the item look like the sales pictures? Yes they did, exactly like the items.
* Were you satisfied with the product? Oh very much so. I'm even surprised how big my HDF is, I thought they were smaller than this! And even without a Faceup she is very beautiful in my eyes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Maybe, but because of the problems I had getting my money to go through I'm not sure (which is in no way LUTS' fault).
* Would you buy this company's products second-hand? Depending on the quality I would.

 

* What did you order?
6 wigs of various sizes and styles, some doll shoes, doll hands (option parts), hair accessories

* When did you order?
March 18, 2011.

* Did you order directly from the company, or through a distributor or dealer?
Directly from eLuts.com

* How was the communication?
Emails were quick. Got a confirmation of my order right away and another when my order shipped.

* How easy was it to pay?
Super simple - PayPal checkout.

* How long did it take to ship?
My order arrived from Korea to Canada today. It helped that they under-declared the value (at my request) so it didn't get held up at customs.

* Was the quality appropriate for the price, in your opinion?
Wigs are very good quality. They aren't as shiny and realistic as the ones from Volks but they fibres are smooth and easy to style. One of the wigs has a braided hairband and I can see a blob of glue peeking out. It's not very noticeable at first but it's there.

* Did the item look like the sales pictures?
One of the blue colored wigs is more purple than the website showed (and I've looked at it from 3 different monitors). Other than that everything else was very accurate.

* Were you satisfied with the product?
For the price and quality, Yes I'm satisfied.

* If you weren't satisfied, how did the company solve your problem?
N/A.

* Would you order from this company again?
Yes. Already making a list!

* Would you buy this company's products second-hand?
Yes. The shoes are well made and the wigs don't tangle easily so even second-hand they would be acceptable.

 

* What did you order?
JDF Rigel, wig, undies, tools

* When did you order?
March 2

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Great, respond quickly

* How easy was it to pay?
Very easy

* How long did it take to ship?
Less than a month but stuck in custom for a week

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Even better in real life

* Were you satisfied with the product?
Totally

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
It depends

 

* What did you order?
Two pairs of glass eyes, a SSDF shirt & SDF shoes.
* When did you order?
March 28, 2011.
* Did you order directly from the company, or through a distributor or dealer?
Directly through the company.
* How was the communication?
I didn't have to contact Luts specifically for this order, but in the few times I've contacted them through their Q&A board in the past Luts has been very pleasant and helpful to me. I also promptly received emails confirming my order, confirming my payment and informing me that my order had shipped.
* How easy was it to pay?
Very easy through Paypal.
* How long did it take to ship?
It shipped on March 30, 2011, and arrived on April 4, 2011.
* Was the quality appropriate for the price, in your opinion?
Yes! The shirt & shoes are very nice in quality.
* Did the item look like the sales pictures?
Yup!
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
I plan to!
* Would you buy this company's products second-hand?
It would depend on the condition of the product and the seller.

 

* What did you order?
A Kid Delf Kiwi with faceup & body blushing, wig, 3 pairs of eyes, an eye holder case, and extra elastic
* When did you order?
Feb.28
* Did you order directly from the company, or through a distributor or dealer?
Direct from LUTS.
* How was the communication?
There wasn't any considering that they don't have a contact email, and I didn't need any questions answered. I was constantly updated on her status before she shipped out.
* How easy was it to pay?
I paid via PayPal. Point, click, done.
* How long did it take to ship?
Surprisingly, including a weekend, only 5 days from her ship date until her arrival at my home.
* Was the quality appropriate for the price, in your opinion?
Absolutely, and without a doubt. Excellent quality, I loved everything they sent.
* Did the item look like the sales pictures?
Down to a T.
* Were you satisfied with the product?
Immensely.
* If you weren't satisfied, how did the company solve your problem?
See above.
* Would you order from this company again?
In a heartbeat!
* Would you buy this company's products second-hand?
For sure, depending on quality and use, as well as the owner.

 

* What did you order?
A Delf Type 3 boy body and 2 pairs of Delf girl hands.
* When did you order?
Febuary 17th, 2011.
* Did you order directly from the company, or through a distributor or dealer?
Directly from LUTS.
* How was the communication?
I didn't need to contact them, but they did exactly what I asked on my order comment.
* How easy was it to pay?
Extremely. Through PayPal.
* How long did it take to ship?
Two months and a week. Then a couple of weeks in the mail, mostly because of my country's customs.
* Was the quality appropriate for the price, in your opinion?
Yes. LUTS has never failed me in quality.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Very!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Absolutely.
* Would you buy this company's products second-hand?
Of course! LUTS products are high quality and can last many, many years in good condition.

 

* What did you order? KDW-50 For Kid Delf (Piani Pink) -Heat Resistant Fiber
* When did you order? 2011-05-04
* Did you order directly from the company, or through a distributor or dealer? Directly
* How was the communication? n/a
* How easy was it to pay? Easy
* How long did it take to ship? They never actually told me it shipped, but it arrived here in 8 days from ordering
* Was the quality appropriate for the price, in your opinion? Not counting how mush chipping cost, yes
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Yes, but I would do a group order
* Would you buy this company's products second-hand? Yes

 

* What did you order?
KDF Girl Bory and KWW-40 For KID DELF

* When did you order?
February 11th 2011

* Did you order directly from the company, or through a distributor or dealer?
Directly from LUTS.

* How was the communication?
I had no problems with the order at all so I only had the automatic e-mails as communication ^^

* How easy was it to pay?
Very easy with PayPal.

* How long did it take to ship?
Shipped on 18th of March, arrived about a week later.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes, I will! I am planning to order a second KDF Bory one day to have twins.

* Would you buy this company's products second-hand? Sure.
Yes, but it depends on the item's condition.
​

 

* What did you order? CLALA Set for Kid Delf, Silicone cap (M), Elastic String for Kid Delf, Pretty Candies for Kid Delf
* When did you order? 05/05/2011
* Did you order directly from the company, or through a distributor or dealer? Company
* How was the communication? Excellent
* How easy was it to pay? Super easy, CC.
* How long did it take to ship? Shipped out 05/09/2011, arrived 05/17/2011
* Was the quality appropriate for the price, in your opinion? Mmmm, a bit expensive, but worth it.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? The hat was a bit dirty all over, and the wig cap was smaller than I had expected, but otherwise I am very satisfied.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely!
* Would you buy this company's products second-hand? Yes!

 

* What did you order? Three pairs of shoes and two wigs: KDW-04 (Mix Cream Brown Gradation) exchanged for KDW-09 (Cream) see below, MFS-04 (Shiny Black), MFS-02 (Milk), SGS-16 (Pink), DW-123 (Pink Blond)
* When did you order? May 7
* Did you order directly from the company, or through a distributor or dealer? Directly from them
* How was the communication? Great! I got an email every time my order status changed.
* How easy was it to pay? Very easy, with Paypal.
* How long did it take to ship? Shipped May 19, arrived May 21
* Was the quality appropriate for the price, in your opinion? Definitely! Even if there wasn't a sale, it would have still been totally worth it.
* Did the item look like the sales pictures? Yep!
* Were you satisfied with the product? Yes! Everything was packaged well and they all looked lovely. I could tell these were quality wigs and shoes.
* If you weren't satisfied, how did the company solve your problem? They emailed me and said there was a problem with my KDW-04 wig (it was limited and I ordered the last one, which was messed up sadly), so they asked me if I wanted store credit or a different wig, I picked another wig and the whole order was sent out the following day. I'm glad they caught it instead of just sending it on and expecting me to deal with it.
* Would you order from this company again? Planning on it! ^_^
* Would you buy this company's products second-hand? If they are in good condition, yes.

 

* What did you order?
- kid delf hodoo girl+some wig+shoes+head cap
* When did you order?
-mar.29,2011
* Did you order directly from the company, or through a distributor or dealer?
-directly from the company
* How was the communication?
-it was okey.my requests were granted and they reply immediately.
* How easy was it to pay?
-easy with paypal.
* How long did it take to ship?
-35 business days
* Was the quality appropriate for the price, in your opinion?
- yes
* Did the item look like the sales pictures?
-my order is without face up so i can't really tell but on the whole profile of the item, yes it looks like in the sales picture.
* Were you satisfied with the product?
- very.
* If you weren't satisfied, how did the company solve your problem?
-n/a
* Would you order from this company again?
-definitely!
* Would you buy this company's products second-hand?
- if the condition is good, why not?

 

* What did you order?- KDF Maska human limited RSN + faceup, KDW-36 dark brown wig, LMK-03 natural blond wig, KDS-106 mix burgundy shoes, white knee socks for KDF, 14mm blue black acrylic eyes, 14mm deep green grey acrylic eyes.
* When did you order?- April 3, 2011, but my payment confirmed on the 5th.
* Did you order directly from the company, or through a distributor or dealer?- directly from the company
* How was the communication?- Really good. They emailed me that the blue black eyes were defective, and the last in stock, and offered me the choice of a substitute or store credit. I chose the 14mm dark violet eyes. They always replied within 24 hours, and were very polite.
* How easy was it to pay?- Fairly easy, via Paypal.
* How long did it take to ship?- They shipped on May 18, so about 33 business days. They arrived on May 21.
* Was the quality appropriate for the price, in your opinion?- Yes.
* Did the item look like the sales pictures?- The doll and faceup look EXACTLY like the company pics; I was surprised. I didn't know the KDW-36 wig was crinkly in the back, but I don't mind. Upon inspection, the acrylic eyes look like they're a piece of printed paper or something underneath the dome; I'd hoped they'd have more depth to them. They look all right in the doll, though. Since the company pics are so bad, I knew it was a gamble. I really like the color of the dark violet eyes.
* Were you satisfied with the product?- All in all, yes.
* If you weren't satisfied, how did the company solve your problem?- N/A
* Would you order from this company again?- I'm planning to. ^_^
* Would you buy this company's products second-hand?- Sure.

 

* What did you order?
Kid Delf Ani + outfit + eyes + hair accessories + 3 wigs

* When did you order?
06-04-2011

* Did you order directly from the company, or through a distributor or dealer?
Directly from company

* How was the communication?
Perfect, really. I had a lot of silly questions wich they replied with kindness and ease.

* How easy was it to pay?
Eeasy with paypal!

* How long did it take to ship?
Not even a month, while it's stated as 45 days.

* Was the quality appropriate for the price, in your opinion?
More then appropriate!!

* Did the item look like the sales pictures?
Not at all.. they tend to heavily photoshop their pictures. But she's pretty.. can't argue that

* Were you satisfied with the product?
really... best bjd i've had so far (although I only have 2 :p)

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
YES! Saving up already

* Would you buy this company's products second-hand?
Probably

 

* What did you order?
3 wigs,Head puller, 5 Silicone caps,Head mask,18mm L.G EYES
* When did you order?
05 May 2011
* How was the communication?
Very fast update order status
* How easy was it to pay?
Easy Via Paypal
* How long did it take to ship?
fast shipping XD
* Was the quality appropriate for the price, in your opinion?
Good quality ,i love they wigs
* Did the item look like the sales pictures?
Yep!
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Definitely XD
* Would you buy this company's products second-hand?
Maybe ^^

 

* What did you order?
Luts Senior Delf Type 2 Body, 1 medium and 1 large kips, spare strings, face-mask
* When did you order?
March 29, 2011
* Did you order directly from the company, or through a distributor or dealer?
Through eluts.com
* How was the communication?
Very poor this time around. When I thought I was at day 30 (the max is 30 but I was on 28 or 29) I posted on their Q&A asking when to expect my body to ship. They never replied to my message but rather they replied to all the messages before it, and all following for the next 4 days. I posted a new Q&A a few days later and was quite miffed, they shipped that night - a few days past the "20-30" days it was supposed to take.
* How easy was it to pay?
Very easy via paypal.
* How long did it take to ship?
It went over the 30 business days by 4-5 and without any notice.
* Was the quality appropriate for the price, in your opinion?
The quality was the usual for luts - except there was a MASSIVE amount of resin shaving in one of the legs.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
I don't care for their kips but the body is a lovely sculpting.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Honestly not sure. I've bought from them a few times but I was really unhappy about being ignored.
* Would you buy this company's products second-hand?
Probably not. I have before but I've had really hit and miss luck with 2nd hand in general. I don't care for most of their limiteds either so less reason to buy 2nd hand.

 

* What did you order?
A couple of clothes sets, a wig and silicone cap.

* When did you order?
22nd May 2011

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
Wasn't needed.

* How easy was it to pay?
Easy with CC.

* How long did it take to ship?
It was pretty quick, arrived in a little over a week.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Maybe, it would depend on the seller etc.

 

* What did you order?
Kid Delf Bory Girl, silicone cap, wig, 2 pairs of eyes, 2 pairs of eyelashes, 1 tool and 1 accessory.

* When did you order?
April 23rd.

* Did you order directly from the company, or through a distributor or dealer?
Directly through the company website.

* How was the communication?
As far as being impatient and asking general questions on the Q&A board as well as if they had a shipping estimate (when said 35-45 days have not even passed) I think it is reasonable that they did not answer fast at all - three days (while most other questions where being answered) and my order was shipped the day they answered. Which did not really help...

* How easy was it to pay?
Very easy with PayPal.

* How long did it take to ship?
Confirmed payment the 25th of April and order shipped the 1st of June.
= 25 working days (two days where holiday days).
Then extra added information - it arrived by EMS on the 7th of June (with two swedish holidays included).

* Was the quality appropriate for the price, in your opinion?
Not knowing much about resin dolls/BJD I do not have much of an opinion or knowleadge to compare it to any other BJD.
However I am happy with my purchase - I got a beautiful doll for what I believe is a very cheap price in the field.

* Did the item look like the sales pictures?
Yes. Appart from the usual color variations a monitor can make.
In my case the color of the wig was better in person, while the eyes where not. Not to a degree of disappointment though.

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
-------

* Would you order from this company again?
Yes. I most likely will.

* Would you buy this company's products second-hand?
At this moment I would - depending on the seller and item condition, of course.

However since I have just barely started the hobby I cannot really be relied on in this matter. If their product proves to not fit or "work out" for me in the long run, my opinion will change.

 

* What did you order?
Delf IF (NS, No faceup) and 1 pair of glass eyes

* When did you order?
May 11

* Did you order directly from the company, or through a distributor or dealer?
From the company itself

* How was the communication?
There was no problems so I didnt talk to them

* How easy was it to pay?
Very easy with Paypal

* How long did it take to ship?
Payment was confirmed May 11 and it was shipped June 13 and arrived June 16 so 23 business days

* Was the quality appropriate for the price, in your opinion?
Absolutely! I love the doll!

* Did the item look like the sales pictures?
Yes, very much

* Were you satisfied with the product?
REALLY satisfied ^__^

* If you weren't satisfied, how did the company solve your problem?
--

* Would you order from this company again?
Already planning to : 3

* Would you buy this company's products second-hand?
Depends on the product and how much I wanted the item

 

* What did you order? Kid Delf Ani girl, a wig and glass eyes
* When did you order? June 10
* Did you order directly from the company, or through a distributor or dealer? Directly
* How was the communication? We didn't communicate much, but it was easy and I got the answers I wanted pretty fast.
* How easy was it to pay? Super easy with paypal : )
* How long did it take to ship? Only 15 days from the ordering day, amazingly fast.
* Was the quality appropriate for the price, in your opinion? This is my first doll so it's hard to compare but it think it was.
* Did the item look like the sales pictures? In the sales pictures she had a face up so it's hard to say, but yes.
* Were you satisfied with the product? Very
* If you weren't satisfied, how did the company solve your problem? -
* Would you order from this company again? Yes, absolutely would and maybe will.
* Would you buy this company's products second-hand? Depends, but yes

 

Two orders I made in the last couple months:

* What did you order? Clothing sets, shoes, wigs, accessories, tools.
* When did you order? May 4, 2011
* Did you order directly from the company, or through a distributor or dealer? From their official website.
* How was the communication? Good. The company was very slow with shipping out the items since it was part of their 20-30% period off wigs, clothing and shoes. Getting responses on the message board was slow, and it was faster to e-mail them directly to get some answers to my inquiries. I had a bit of a payment issue which they resolved, but they waited about 1.5 weeks to ask me to chose another wig or have a credit amount since an item was completely sold out.
* How easy was it to pay? Credit card payment. Easy and simple
* How long did it take to ship? May 27, 2011
* Was the quality appropriate for the price, in your opinion? Yes. Good quality and pricing.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? The company dealt with my payment and shipping inquiries very politely. I did understand that during their event that it would have been busy for them to complete orders. I was a bit annoyed that they had to wait almost two weeks to ask me to chose another wig from their stock to replace one that had been 'available' but was sold out due to their computer error. But I chose another one and the order was shipped out a couple days after.
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? Yes, as long as the condition is fair.

-----------------------------------------

* What did you order? Wigs, accessories, a pair of shoes, clothing set
* When did you order? July 1, 2011
* Did you order directly from the company, or through a distributor or dealer? Direct from the online company site.
* How was the communication? Fine, they sent out confirmation emails for payments and shipment.
* How easy was it to pay? Credit card, simple and easy.
* How long did it take to ship? Shipped July 4, and arrived on July 8th.
* Was the quality appropriate for the price, in your opinion? Yes, good quality outfits and wigs. The shoes were a bit small though on my MSD.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? -
* Would you order from this company again? Yes, I would. I organize small GOs with my friends.
* Would you buy this company's products second-hand? Yes, as long as the condition is fair.

 

Myu,

Did you order with a face-up? I am also wondering if you ordered and received the special limited summer event items? I just ordered on July 8th and I am curious when my little one will come home.

 

* What did you order?
Some MSD outfits and shoes

* When did you order?
Don't know exact date, it was through a group order. Mid-July 2011.

* Did you order directly from the company, or through a distributor or dealer?
Not sure, group order.

* How was the communication?
n/a

* How easy was it to pay?
n/a paid GO organizer

* How long did it take to ship?
Very quickly

* Was the quality appropriate for the price, in your opinion?
The items were a bit pricey, but of good quality.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, probably through a group order again.

* Would you buy this company's products second-hand?
If it was what I wanted and the price was right.

 

* What did you order?
Luts Zuzu Delf Toya the Snow White fullset
* When did you order?
June 27-ish, 2011
* Did you order directly from the company, or through a distributor or dealer?
The site

* How was the communication?
It was fine; answers to my questions were short but courteous. They were having a lot of weather problems though, including a flood so I'm surprised they were able to answer as much as they did!

* How easy was it to pay?
Very easy via paypal.

* How long did it take to ship?
Under the time limit, and with a flood too. I think I waited maybe 25 days, but I am not so sure.

* Was the quality appropriate for the price, in your opinion?
Definitely! The outfit was well constructed, as was the body. It was extremely difficult to get her to stand without sueding, however. I received a nice pair of boots as my summer gift (totally cute and worth it), and an adorable pink wig with a flaw (huge metal knot holding the braid in place in the back; would have been really mad if I'd paid for the wig, but wonderful for free).

* Did the item look like the sales pictures?
Definitely better!

* Were you satisfied with the product?
I definitely was and would recommend Luts in a heartbeat.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
Yes, I would (assuming it was worth it, yadda yadda comment on second hand shopping preferences)

 

* What did you order?
Honey Delf -Sweet Holiday- Choux with default face up & outfit + 1 pair of eyes.

* When did you order?
2011.07.11

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
Very good as always.

* How easy was it to pay?
Paypal, yeah easy as pie~

* How long did it take to ship?
37 normal days (including weekends & their summer & Korean holidays for 11 days), very fast indeed.
Some days at customs & she's here, aww my cutie~ (/>o<)/

* Was the quality appropriate for the price, in your opinion?
Oh yes~ ^^

* Did the item look like the sales pictures?
Yes, but much more adorable in person~ &#9825; &#9825;
The eyes, wigs & outfit are like the sales picture too~

* Were you satisfied with the product?
Very satisfied. &#9834;

* If you weren't satisfied, how did the company solve your problem?
----------

* Would you order from this company again?
Absolutely, yeah, I will order again & again & againnn~&#9829; &#9829; &#9829;

* Would you buy this company's products second-hand?
Yes, if they don't sell it anymore + the seller is taking a very good care & give reasonable price for it.

Notes :
Luts never failed in making me happy with their excellent service.
They always reply in a polite & lovely way.
They usually reply in 1x24 in business days.
They also always remember every single thing I request.
Not only have a wide range of lovely dolls & stuffs... but...
They also have a very good customer service & after sales service. &#9734;&#9734;&#9734;&#9734;&#9734;
I really recommend Luts !

 

* What did you order?
Luts Zuzu Delf Toya the Snow White and Zuzu Delf Toya Alice fullsets

* When did you order?
07/11/2011

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
No need to communicate. Smooth transaction.

* How easy was it to pay?
Easy. Paypal transaction from merchant site. No problems.

* How long did it take to ship?
53 days. Slightly longer than usual and longer than others ordering during same period. Shipped on 09/01/2011. Unfortunately shipped during US holiday. Ooops!

* Was the quality appropriate for the price, in your opinion?
Yes. I do find this hobby to be a tad high on the $ in general. Heehee...

* Did the item look like the sales pictures?
Bodies/head -> better than sales pictures. Fantastic face-ups that exceed expectations. Much better looking face-ups in person!!
Wig/clothing -> true to sales pictures.
Eyes -> colours vary depending on photography.
I totally wish they'd come with shoes tho.
The full-set styling of the Zuzus are definitely awesome!

* Were you satisfied with the product?
Very much. A little disappointed w/the summer event (see Notes below).

* If you weren't satisfied, how did the company solve your problem?
N/A.

* Would you order from this company again?
Absolutely w/o reservation. High quality products, careful shipping & handling, well-represented in stock/promo shots.

* Would you buy this company's products second-hand?
Depends on condition and whether all parts of fullsets are included. If so, yes.

Notes :
A little disappointed by the summer event.
The wrong sized event shoes came (I cannot use them and indicated my preferred size in the order in advance) and in a colour I positively loathed (not their fault). The event wig was good.

For the longer wait, I did not feel like I had received any better product/service than others who didn't have to wait as long. Maybe some levelling in the supply chain would be nice?

The lottery results for an order at this price point also seemed heavily geared towards Asia-regional buyers instead of random. I realise this may be the fact that there were substantially more customers from that region during that period of time and may not be statistically relevant.

Nonetheless, it "feels" disappointing b/c I could have placed two different orders separately and received more freebies. As it is, it has the 'why buy more now?' negative effect for higher order values, which is counter-intuitive to an event promo.

Having studied customer-service industries extensively before, I fully realise tweaking an event/promo to avoid unintended consequences and keeping most buyer happy is a very very hard thing to do. In this case, if it was me, I would stick with offering lower-value event freebies to all customers rather than creating the feeling of alienation for subsets who buy at different pricepoints or aren't 'winners'. It's all just a matter of psychology.
At the end of the day, freebies are still freebies so I really do appreciate them having events/promos! (B/c with the high quality of their products, they don't really have to, imho).
In general, very very happy with the products. Will definitely buy again from them and recommend highly to others who are considering them!
Mme. duBunny

 

* What did you order? 3 Wigs, an outfit, shoes, undies and a wig cap

* When did you order? 9/13/11

* Did you order directly from the company, or through a distributor or dealer? Directly through the company.

* How was the communication? Didn't require it.

* How easy was it to pay? Easy, used a credit card.

* How long did it take to ship? Took less than 10 days to arrive. Very fast imo.

* Was the quality appropriate for the price, in your opinion? Yes! I love the wigs, and the shoes are awesome.

* Did the item look like the sales pictures? Yes.

* Were you satisfied with the product? Yes, very much.

* If you weren't satisfied, how did the company solve your problem? ---

* Would you order from this company again? Yes! I plan to.

* Would you buy this company's products second-hand? Sure.

 

It is unfortunate and we are sorry that we need to leave a negative feedback for Luts China. A group of friends and myself placed an order for doll wigs and clothes on 03 Sept 2010. It has been over a year since we placed the order, the goods have never arrived.

We urge Luts to send us the goods ASAP!

* What did you order?
Doll wigs, doll clothes

* When did you order?
03 Sept, 2010

* Did you order directly from the company, or through a distributor or dealer?
Directly from Luts China

* How was the communication?
Poor and unacceptable. We sent e-mails to Luts China and post at their Q&A forum for the status of our order. Most of the times our messages were ignored. When Luts China did reply our messages, they kept saying that the order would be dispatched soon. They kept doing so for over a year. Up to the time of writing this feedback (08 Oct, 2011) we still have not received the goods from Luts China. They have stopped responding to our messages as well. They have also locked our public post at the Q&A forum. We have sent e-mails to Luts Korea and Luts English site and they both tell us to contact Luts China as this is Luts China's problem.

* How easy was it to pay?
Easy via bank transfer.

* How long did it take to ship?
The goods have never arrived.

* Was the quality appropriate for the price, in your opinion?
(The goods have never arrived.)

* Did the item look like the sales pictures?
(The goods have never arrived.)

* Were you satisfied with the product?
(The goods have never arrived.)

* If you weren't satisfied, how did the company solve your problem?
Problem not solved. Luts China has been ignoring our correspondence.

* Would you order from this company again?
No.

* Would you buy this company's products second-hand?
No.

Note: Here are the details of our order:
Ordered at: Luts China
Order no.: 2010090395806
Date placed order: 03 Sep, 2010
Total price: RMB 1544.00 (approximately US$233 back in Sep 2010)

 

* What did you order?
I ordered a Delf Lishe, a few wigs and clothes.
* When did you order?
Dec '09
* Did you order directly from the company, or through a distributor or dealer?
Direct
* How was the communication?
Reply's within 24 hours!
* How easy was it to pay?
Easy, paypal. Had to wait a while for the invoice though.
* How long did it take to ship?
3 weeks.
* Was the quality appropriate for the price, in your opinion?
Very, very!
* Did the item look like the sales pictures?
She indeed did.
* Were you satisfied with the product?
Still am! Love her
* If you weren't satisfied, how did the company solve your problem?
She got stuck in customs. Worried, I messaged them about it and they offered a fake invoice (I haven't used it though and paid customs)
* Would you order from this company again?
Am ordering atm
* Would you buy this company's products second-hand?
Yes, very.

 

* What did you order? SD Frey NS with Faceup + Clothing + eyes

* When did you order? Sept 21

* Did you order directly from the company, or through a distributor or dealer? Directly through luts

* How was the communication? Wasn't needed.

* How easy was it to pay? Easy, used paypal

* How long did it take to ship? It shipped October 10 and got here 2 days later, so very fast!

* Was the quality appropriate for the price, in your opinion? Yes, he is beautiful!

* Did the item look like the sales pictures? Yes, the face up is amazing.

* Were you satisfied with the product? Yes, very much.

* If you weren't satisfied, how did the company solve your problem?--

* Would you order from this company again? Planning on it.

* Would you buy this company's products second-hand? Yes!

 

* What did you order? Zuzu Delf Sailor Girl Limited (Fullset)

* When did you order? September 12th

* Did you order directly from the company, or through a distributor or dealer? Directly from Luts.

* How was the communication? Did not need to communicate with them.

* How easy was it to pay? Very simple, used credit card.

* How long did it take to ship? Got my shipping notice on Oct 14th, was at my home by Oct 15th.

* Was the quality appropriate for the price, in your opinion? Absolutely. The fine details are beautiful.

* Did the item look like the sales pictures? Exactly like them.

* Were you satisfied with the product? Very satisfied.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Yes.

* Would you buy this company's products second-hand? Yes.

 

* What did you order? Kid Delf Cherry Normal Skin no faceup and a Kid Delf sleeping Cherry Head Normal Skin no faceup
* When did you order? Sept 29th
* Did you order directly from the company, or through a distributor or dealer? Directly from the company
* How was the communication? There wasn't any need to contact them everything went smoothly and my doll got here faster than expected
* How easy was it to pay? Yep, I paid through Credit Card. It was really simple
* How long did it take to ship? 14 business days
* Was the quality appropriate for the price, in your opinion? I paid around 400 for her and her extra head. I think the quality is awesome, there's no scratch or pock marks and even her seams are barely noticeable, she poses great and she's sturdy and really strung well. I'm really happy with her
* Did the item look like the sales pictures? She looks ten times cuter in person, even without a faceup she's still just as gorgeous if not more so than the company photos
* Were you satisfied with the product? Absolutely, I couldn't be happier
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Of course!
* Would you buy this company's products second-hand? As long as the second hand product was in good shape, yes.

 

* What did you order? Zuzu Delf Toya Little Red Riding Hood Limited (Fullset) + wigs, glass eyes

* When did you order? Sept 14

* Did you order directly from the company, or through a distributor or dealer? Directly from Luts.

* How was the communication? N/A

* How easy was it to pay? Simple. Paypal as usual.

* How long did it take to ship? 50 calendar days. Acceptable. Still longer than comparable wait time for others during same period.

* Was the quality appropriate for the price, in your opinion? For the dolls themselves, absolutely. As usual, they have spectacular faceups. However, the packaging (box and blankets) is not as drop-dead fantabulous as other dolls at similar pricepoint (I'm particularly referring to the quality/material/details of the doll box and blankets from a company like Pipos).

* Did the item look like the sales pictures? Absolutely. I'd say they are better in person than stock photos.

* Were you satisfied with the product? Satisfied but not yet 'knock my socks off'.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? This was my 2nd order. If they produce sculpts that fit into my fairly narrow 'doll family concept', absolutely.

* Would you buy this company's products second-hand? Depends. Will have to be fullset unmodified. A large part of the appeal to me is their default faceups. If that was damaged/re-upped, it will not be considered.

Notes :
I highly recommend the ZuZu Delf line for any anthros/pet doll enthusiast. They're a little top-heavy but of great quality and you can really tell a lot of care was taken in sculpt design as they look great from practically every angle. Compared to other anthros, they definitely have an immediate sense of 'coming alive' and different personalities depending on the sculpt. Awesome work!

Mme. duBunny

 

* What did you order?
HDF Choco normal skin with faceup, 1 pair of white boots, 2 pairs of white panties, and a blond wig (CDW-23 For Honey Delf (Natural Blond) -Heat Resistant Fiber wig).

* When did you order?
October 18, 2011

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Was nice whenever it was needed.

* How easy was it to pay?
Very easy with credit card.

* How long did it take to ship?
It shipped Nov. 7th and arrived today so.. 2 days.

* Was the quality appropriate for the price, in your opinion?
Yes it was. Though the doll has seam lines on her legs and both sides of her body they are barely noticeable.

* Did the item look like the sales pictures?
Yes for the accessories. However to me my Choco's blush is much heavier than the company photo's.

* Were you satisfied with the product?
Yes for the doll, boots, and panties. For the CDW-23 For Honey Delf (Natural Blond) -Heat Resistant Fiber wig... no.

Now we come to the main problem with my order... the wig. Again the specific wig in question is CDW-23 For Honey Delf (Natural Blond) -Heat Resistant Fiber wig.

Of course beforehand I was smart enough to order Celeste a wig cap a month prior to ordering her herself so that she would be ready. After getting her outfit on I put the wig cap (a luts HDF wig cap) on her head. But whenever I tried to put the wig on.. it would slip and slide off her head. It would "lean" towards the side completely covering up a portion of her face. And it would not just stay flat against her head.

The only way I was able to get the wig to stay on is by putting on her white cap (as seen in the photos) otherwise the wig slips right off, even WITH the wig cap on mind you.

* If you weren't satisfied, how did the company solve your problem?
I sent Luts a message on their Q/A board, waiting for an answer.

Nov. 16 Update: As of now Luts has offered me no solution so.. can't really say anymore except that I am a little disappointed =/ though this problem is making me more iffy about buying any future wigs from Luts.

* Would you order from this company again?
Yes I would, since they are having a Winter sale soon.

* Would you buy this company's products second-hand?
Depending on the quality then yes. But I don't have a paypal so not many people would probably be willing.

 

*What did you order?
DW-82 (High Blond)-Heat Resistant Fiber, Modern White Dial, DW-104 For Delf (Cherry), Black Skinny Jean for SSDF, Mad Blue Set for SSDF, Dolce T-shirt for SSDF (Beige) **I got a DW-210 Natural Blond wig and a lcd cleaner as freebies.
*When did you order?
November 19, 2011
*Did you order directly from the company, or through a distributor or dealer?
Directly from the company.
*How was the communication?
Well, I didn't send them any messages, but I did receive an, order information and confirmation, payment confirmation, and shipping notice.
*How easy was it to pay?
Very easy using paypal.
*How long did it take to ship?
I received payment confirmation on November 21, Monday (it's understandable since I ordered on a Saturday), and the shipping notice on Tuesday, Nov. 22. It reached the country on Wednesday, and got held up there for 2 days. Got the package Friday, Nov. 25. So basically, just a day of order processing.
*Was the quality appropriate for the price, in your opinion?
Yes! It was all so nicely made. I didn't find any loose string, and the cloths used were good. I got it with 20% discount because of the sale, but I wouldn't mind buying it with the original price because it is THAT good.
*Did the item look like the sales pictures?
Exactly the same, except for the cherry wig. It wasn't as red as I expected it to be (it actually looks a bit darker), but it might be the lighting, and they did warn that the wig color might look different than in the photos.
*Were you satisfied with the product?
I just got my hands on it, so I haven't actually tried it on my baby. But aesthetically, I am very satisfied with the products.
*If you weren't satisfied, how did the company solve your problem?
N/A
*Would you order from this company again?
Yes, definitely.
*Would you buy this company's products second-hand?
Depending on the product. Personally, I prefer buying brand new ones directly from the company, but if it's really cheap but still in good condition, or a limited edition item I really wanted, then maybe I'll consider it.

***They sent my item as doll's goods amounting to $35, even though I didn't ask them to.
***The packaging was nice!