Resolved Lullaby vs. Vexxed

I just saw this thread after I replied Vexxed's PM.

 

I feel sorry to do this. But finally I choose open this issue no matter if it is a misunderstand.

I list a ringdoll RGMbody-3 in MP from Oct, 2017. Last month Vexxed contacted with me to ask about the body. Since the thread is for a whole doll at the beginning, so I said he will come with COA(a card from Ringdoll) in my thread and forgot to edit. Then I told Vexxed the body won't go with COA, and she asked me to take pics of the card for her, and a handwritting with both of our names. She said she would like to keep the official things of him. I did it and said she would get the official doll box. Then she paid as a personal payment.

I packed the body carefully and shipped promptly as soon as I got the money. I said a free shipping in my thread with registed airmail which will take one to two months to arrive. But I thought Vexxed so trust me and I didn't wanna keep her waiting so long time since she paid via personal payment. So I chose EMS at last which cost me more than $100 to ship the body to her(EMS charged as volume, equel to 11kg. I usually unstrung the doll to a small box, but considering Vexxed like the official box, I cover it myself.) At that time I felt very glad to do it and really hope she would be happy to receive the body.

Yesterday, after three days hadn't visited DOA, I received several PMs from Vexxed. She said the body came with two stains on his shoulder and then she found one of his finger was broken. Before she received any response from me, she took these problems as my fault and paging me here. She said I didn't mention the body is damaged and with stains in my thread. They were there before shipping and the pic in my thread just can't show them. She said the packing is good so the finger can't be broken.

I honestly sweared that I myself packed the body just before shipping and I never see these purple stains when he was in my home. And the hands were intact without any broken finger. He was in good condition and as Vexxed said "thoroughly wrapped". I have no any reason no mention such big problems in my thread if they were there. Unless I thought the buyer won't find them after received him.

Here are the pics of stains that Vexxed gave me. I don't know if they are any fingerprint with purple ink. I don't know if the package was opened during the shipping by customs or post office. It is a rare case. I feel sorry about this and I try to understand as a buyer who received a doll in such condition. I shipped over hundred dolls overseas from 2007 in DOA. Sometime if the doll happened to damaged during the shipping. I always glad to work with the buyer to resolve it. I just feel really sad and disappointed this time. I did everything the best I can but received query this way. It's really make me upset. Of course I still would like to pay some money for the broken finger whatever who should be responsible with it. The only thing I regret is I didn't take detail pics of the body since I packed and examined him carefully before shipping and I unexpected this will happen.

 

Vexxed said she doesn't want to try cleaning off the purple stains until she has an idea of what they could be. But now I think maybe she should try it. If the stain can be clean off, she will belive I have no any reason to keep them before shipping. If fact, if they can't be clean off, at least they can be sanded off. I have no any reason to keep them. I don't know why Vexxed take all of these are intentional. I took the pics of card and handwritting as she requested pleasantly. If she asked the detail pics of body, I would do it too.

 

I've opened a thread of transaction problem with Vexxed.

 

I'm glad the problem had been resolved. Please take your time to close the thread. Thank you. @eleniel

 

I don't know who can do that coz we are still on paging.