JpopDolls Feedback (ALL)

* What did you order? 1 Jpop wig in 7-8 and 2 Puki wigs
* When did you order? Jan 11th 2009
* Did you order directly from the company, or through a distributor or dealer? Yes
* How was the communication? Direct but I get good service.
* How easy was it to pay? Very easy
* How long did it take to ship? Arrived on 17th so 6 days.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? Yes as they have great wigs as well as other great stuff.

 

* What did you order? Monique Gold Label; Jojo; Strawberry/Gold Auburn 8/9 Wig
* When did you order? Jan 8th
* Did you order directly from the company, or through a distributor or dealer? Direct
* How was the communication? Friendly and Good
* How easy was it to pay? Yep! Very easy transaction. :3
* How long did it take to ship? Only a few days. I'd say 4-5 excluding non-work days. xD
* Was the quality appropriate for the price, in your opinion? Definitely. I bought a wig from the at Dollectables '08 for another doll of mine.
* Did the item look like the sales pictures? Not really. It's a wig so variation can occur. But it looks great nontheless. It's similiar.
* Were you satisfied with the product? Yep. I can't wait to use it for my future doll!
* If you weren't satisfied, how did the company solve your problem? xxx
* Would you order from this company again? Of course. They have great wigs and colors! >w<!
* Would you buy this company's products second-hand? It depends if the second-hand is cheaper and condition is good. But not likely. =x

 

*WHAT DID YOU ORDER? Jpop wig in Shae size 7-8
*WHEN DID YOU ORDER? January 14th (they had an internet coupon for 25%)
*DID YOU ORDER DIRECT FROM COMP/DISTRIBUTOR OR DEALER? Direct
*HOW WAS THE COMMUNICATION? Easy
*HOW EASY WAS IT TO PAY? Took me straight to my Paypal
*HOW LONG DID IT TAKE TO SHIP? 5-7 days
*WAS THE QUALITY APPROPRIATE FOR THE PRICE? Always happy
*DID THE ITEM LOOK LIKE THE SALES PICTURES? Similar. I style the wig.
*WERE YOU SATISFIED WITH THE PRODUCT? Always
*WOULD YOU ORDER FROM THIS COMAPANY AGAIN? Definitely
*WOULD YOU BUY THIS COMPANY'S PRODUCTS SECOND-HAND? Probably not

Definitely a rating!

 

What did you order?



When did you order?

3 February 2009

Did you order directly from the company, or through a distributor or dealer?

Directly.

How was the communication?

Confusing. There was no option to contact their shipping department on their email form, but otherwise the response time was under 24 hours.

How easy was it to pay?

Ordering took me directly to Paypal.

How long did it take to ship?

Twenty days. The item was a preorder, hence the amount of time between placing the order and recieving my purchase.

Was the quality appropriate for the price, in your opinion?

No.



I don't recall owning another Jpop wig where the elastic cap is so exposed by poor wefting (is that the proper term?).

Did the item look like the sales pictures?

Well, the style of the wig was correct ... but this is what I recieved.



Were you satisfied with the product?

Yes and no. The wig doesn't look too bad on the doll it's intended for, despite being the wrong color. The quality could have been better though.

If you weren't satisfied, how did the company solve your problem?

Not worth my time and effort to pursue a replacement.

Would you order from this company again?

This was my first time ordering through their web storefront, but I have ordered from Jpopdolls in the past through Ebay. I've had no issues with any of my Ebay orders.

I saw the Saesha Kanawaves wig was in the color and style I wanted, and it was a preorder at the time I placed my order. It's a little disappointing to have recieved the wrong color and questionable quality in return.

Would you buy this company's products second-hand?

Yes, since I still do like most of their wigs, despite this screw-up. I do have a preorder for four pairs of glass eyes during the preorder promotion, and I seriously hope they do not do this to me again.

 

* What did you order? Jpop Kana Pure 6-7"
* When did you order? 10/02/09
* Did you order directly from the company, or through a distributor or dealer? From the Jpopdoll Website.
* How was the communication? Entirely automated and it wasn't really clear when my order shipped.
* How easy was it to pay? Very easy, did it by paypal.
* How long did it take to ship? 12 working days but it was an international order.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? Not the wigs but I don't like buying second-hand wigs in general.

 

I ordered two Jpop wigs, size 6-7. Waited for my package, finally contacted them and was told the mailman didn't pick up the packages to mail. Two days later I recieved a shipping notice, so they were not shipped when I was told. The quality for the price is bad--cheap, slimy feeling wigs, for 27.00 each. I will not buy from them again.

 

* What did you order?
ShinyDOLL Thassa II Nanae w/ faceup
* When did you order?
1/7/2009
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Great. Ended up ordering through e-mail since the exact item I wanted wasn't listed on the website.
* How easy was it to pay?
Payed through paypal and that went fine except for some delays I had on my side with paypal.
* How long did it take to ship?
Shipped from Japan on 12th to them, then shipped to me and I got it on 22nd
* Was the quality appropriate for the price, in your opinion?
Yes. The doll was perfect. The default wig wasn't much to my taste in color but that was expected.
* Did the item look like the sales pictures?
Yes. Better even.
* Were you satisfied with the product?
Yes.
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Kana long blush 7-8
* When did you order?
March 9th
* Did you order directly from the company, or through a distributor or dealer?
Directly through the company.
* How was the communication?
I didn't ask any questions, but I got messages when the order had been shipped with tracking.
* How easy was it to pay?
Paypal. Simple and easy.
* How long did it take to ship?
It shipped out on the 11th, and then arrived today on the 13th.
* Was the quality appropriate for the price, in your opinion?
It's a very lovely item and it looks beautiful on my girl. Yes, it was very well worth it. I checked to see if there was any wefting issues, but I found none.
* Did the item look like the sales pictures?
Exactly.
* Were you satisfied with the product?
Yes! However, on their ebay site (and i believe their main site) it says that it'll stretch to fit an 8.5 size head. My girl's head is exactly 8.5 and it's very difficult to get on. It might just be a quirk with the AOD headcaps being larger on the top than the faceplate. I did manage to get it on there and stay. So I'll be keeping it. I really wish the 8-9 in the same color was in stock.
* If you weren't satisfied, how did the company solve your problem?
Company didn't get involved. n_n I'll just make sure to order 8-9 for her in the future if I buy again (which I likely will)
* Would you order from this company again?
Definately.
* Would you buy this company's products second-hand?
Yes I would.

 

What did you order?

Four pairs of glass eyes during Jpopdoll's preorder event. The four were ordered as two separate orders.

When did you order?

8 February and 16 February 2009

Did you order directly from the company, or through a distributor or dealer?

Jpopdolls was acting as distributor for the manufactuer of these eyes, and I hope that she continues doing so for as long as possible.

How was the communication?

Email form was a little confusing but Jpopdolls responded quickly when I realized I made a mistake on my order and assured me that the error would be noted and corrected at shipping. It was.

How easy was it to pay?

Order form went straight to Paypal, so it was very easy.

How long did it take to ship?

I recieved the eyes on 25 March, so little over a month. No fuss, and the wait is understandable and worth it.

Was the quality appropriate for the price, in your opinion?

Very. I like the price Jpop has for these eyes. I ordered them at the introductory price of $8.50 a pair, but I would gladly pay more for these eyes. I hope Jpopdolls plans to offer more varieties of eyes from the manufactuer in the future.

Did the item look like the sales pictures?

They're a little lighter than in the sample pictures, but I'm not fussed. They're still lovely.

Color HA-21:


What's really cool about these eyes is that they have a genuine "track around the room" effect. No matter which way I tilt my doll's head, it seems her pupils are still fixed on me.

Were you satisfied with the product?

Oh hell yes.

If you weren't satisfied, how did the company solve your problem?

As noted, I made an error with one of the orders initially, selecting 10mm instead of 16mm. Jpopdolls responded to my email quickly and sent me the correct size eye.She also combined my orders as requested.

Would you order from this company again?

I plan to as soon as I finish gathering some more funds together after my Soom Lazule breaks the bank. I need wigs for the boy.

Would you buy this company's products second-hand?

Most definitely.

 

I ordered a couple of pairs of glass eyes in the first batch of pre-orders back in February. I got the automated 'Order Complete' notice on March 23rd. When the package hadn't arrived by April 7th I emailed them and got the response back that due to sickness the packages were mailed late and mine should show up any day now.

It never did and Jpopdolls never responded to any further enquiries.

This was sent by International Air Mail so there's no tracking and I'm not expecting any refunds. It's just seriously annoying that they won't even respond to my asking if the package had been returned to them.

ETA I finally got my eyes. The package was post-marked two days after I made this post, so I think posting a complaint to this thread is pretty effective if you're still waiting on your eyes as well.

They're really gorgeous eyes but one pair is not the colour I ordered. Since they are really pretty and it's been such a pain to contact Jpopdolls I haven't attempted to resolve the issue.

 

* What did you order? Two sets of eyes from pre-order.
* When did you order? March 23rd 09
* Did you order directly from the company, or through a distributor or dealer? direct
* How was the communication? The communication was good when I emailed about shipping and packaging problems.
* How easy was it to pay? yes. paypal.
* How long did it take to ship? 4 days
* Was the quality appropriate for the price, in your opinion? For these kind of eyes, yes.
* Did the item look like the sales pictures? see below.
* Were you satisfied with the product? see below
* If you weren't satisfied, how did the company solve your problem? One set of eyes arrived. The other set was out of stock, and I am told I was supposed to get a note about it, but didn't. Apparently they were shipped by temporary help. They had some damage, from being bumped around in transit. I emailed Jpopdolls, of course, willing to communicate. The correspondence was polite, and apologetic. The problem was resolved privately. : )
* Would you order from this company again? I am not sure.
* Would you buy this company's products second-hand? N/A

 

* What did you order? Two pairs of glass eyes during the Feb-March preorder event.
* When did you order? March 27
* Did you order directly from the company, or through a distributor or dealer? Directly.
* How was the communication? Non-existent. One email bounced back as undeliverable, the other two emails to different listed addresses went unanswered.
* How easy was it to pay? Very easy.
* How long did it take to ship? One and a half months.
* Was the quality appropriate for the price, in your opinion? No idea, they never arrived.
* Did the item look like the sales pictures? Never arrived so I don't know.
* Were you satisfied with the product? N/A
* If you weren't satisfied, how did the company solve your problem? They didn't. Nobody answered my emails about where my order is.
* Would you order from this company again? No.
* Would you buy this company's products second-hand? N/A.

This was my first and probably last time ordering from JPopDolls. I don't expect to see my money, merchandise or any more communication from them.

 

* What did you order?
Order #1 + 1.5: Kana Waves, 6/7, Color: Syma; Winds, 7/8, Color: Vanilla

Order #2
Kana, 6/7, Color: Devious; Glass eyes: HA-01 (silver-gray, 14mm), HA-021 (apple green, 14mm), A16 (warm gray w/ tan rings on the outer edge of the iris, 14mm), HA-08 (dark green, 16mm),

* When did you order? March-ish and late May '09
* Did you order directly from the company, or through a distributor or dealer? The two Kana wigs and the eyes came from the site. I purchased the Winds style wig directly from Grael, here on DOA. It was not listed as in-stock on the site at the time.

* How was the communication? I received notifications for everything, from confirmation to order shipping. I also had no problems contacting them when I had issues regarding my orders. *see Note Below

* How easy was it to pay? Very. I love that they use Paypal.
* How long did it take to ship? I usually received my orders in 3/4 business days.

* Was the quality appropriate for the price, in your opinion? Yes, I've been thrilled with all of the items I've received. The eyes I purchased are an especially great value - lovely glass eyes for the cost of a pair of cheap acrylics.
* Did the item look like the sales pictures? The wigs - yes. The eyes definitely do not look like the sales photos, especially the A16. The stock photo is horrid, I was really nervous about buying these (they ended up being my favorite pair of eyes). The HA-021 don't really match either, the photo shows a much lighter lime color. The eyes are actually much nicer in person. Jpop really needs to update their eye stock images.
* Were you satisfied with the product? Very. I was especially pleased with how soft the wigs were.
* Would you order from this company again? Yes.

* NOTE:There were a couple of small bugs when I ordered. One wig that I ordered was accidentally sent in the wrong size and an eye color I ordered ended up out of stock. It's nothing that I'd hold against them because the situations were handled very professionally and promptly. In the case of the too-large wig I actually received the replacement before I could send back the one that was wrong.

Rating: 3/4 (out of 5)

 

* What did you order? 3 Puki size wigs and 2 pair of 8mm glass eyes
* When did you order? July 16 arrived July 20
* Did you order directly from the company, or through a distributor or dealer? Company
* How was the communication? Good
* How easy was it to pay? Extremely easy
* How long did it take to ship? 4 days (with a weekend in there)
* Was the quality appropriate for the price, in your opinion? Better than price - all are excellent
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? In a heartbeat
* Would you buy this company's products second-hand? Probably

Positive Five Stars from me - good prices, nice quality, fast shipping

 

* What did you order?
5 pairs of eyes (all in stock according to jpopdolls' site).

* When did you order?
5th of July.

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
Well, 5 days after I received a shipping notice for my order (which was on July 9th), I suddenly got a refund for one of the pairs of eyes I ordered. Apparently, they were out of stock. It caught me on a bad day, and I sent an angry email to Jpopdolls about it. They answered promptly, and though I wasn't entirely satisfied with their answer, I left it at that.

* How easy was it to pay?
Oh very easy. Paypal.

* How long did it take to ship?
I have no idea. I got the mail saying the order was completed on July 9th, but the tracking never updated. Just got the package today.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Colors are more vivid in real life.

* Were you satisfied with the product?
Yes, finally.

* If you weren't satisfied, how did the company solve your problem?
I actually got the eyes that I was refunded for, so...

* Would you order from this company again?
Maybe. Not for a while though.

* Would you buy this company's products second-hand?
Possibly, though I prefer to buy directly from companies whenever I can.

 

* What did you order?
2 pairs of 16mm glass eyes
* When did you order?
Monday, July 20
* How was the communication?
fine, received order and shipping emails
* How easy was it to pay?
very easy with PayPal
* How long did it take to ship?
Arrived on Thursday the 23rd
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
There were multiple pairs of eyes on the site that looked to be the same colour, and as I couldn't figure out which best matched the colour I wanted (and in fact couldn't tell the difference between two different pairs of eyes based on the pics) I chose to buy two distinctly different ones that I thought were about right. When they arrived, the colour of both was more towards the violet end of blue, which I wasn't expecting, but one of the two pairs was still enough of a true blue that that pair worked.
* Were you satisfied with the product?
Yes, though in truth neither of the pairs were exactly the colour I thought I was ordering.
* Would you order from this company again?
Yes, I love their wigs. ^^ The eyes are very nice, but better, consistently lit photos that show the true colour of each type of eyes would help.
* Would you buy this company's products second-hand?
Yes, but if it's something that is still in stock I would be more likely to buy it directly from the site itself.

 

What did you order?
Two Puki/Fidelia sized wigs.

When did you order?
15th July 2009.

Did you order directly from the company, or through a distributor or dealer?
Direct.

How was the communication?
It was fine

How easy was it to pay?
Easy via Paypal.

How long did it take to ship?
Arrived 30th July but we had four UK postal strikes during that period so the wigs would normally have arrived earlier. I've always found JpopDolls shipping times to be just fine.

Was the quality appropriate for the price, in your opinion?
Very much so. I'm really happy with them.

Did the item look like the sales pictures?
Yes. Darling wigs

Were you satisfied with the product?
Very much so.

If you weren't satisfied, how did the company solve your problem?
N/a.

Would you order from this company again?
Definitely.

Would you buy this company's products second-hand?
I rarely buy wigs secondhand. I'd rather buy new but, yes, if the product was well cared for, I'd buy it.

 

* What did you order? ShinyDoll Akali in normal skin w/ faceup

* When did you order? July 22 2009

* Did you order directly from the company, or through a distributor or dealer? JpopDolls is a ShinyDoll distributor

* How was the communication? Very good!

* How easy was it to pay? Paypal was quick & easy

* How long did it take to ship? I got her on August 3 2009 quite fast considering I requested a custom faceup & she had to come all the way from Japan to JpopDolls, then to me

* Was the quality appropriate for the price, in your opinion? Very much so, she's a lovely doll. The best resin I've ever seen!!

* Did the item look like the sales pictures? She's even prettier & more expressive

* Were you satisfied with the product? YES!

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? I plan on it!

* Would you buy this company's products second-hand? Yes, of course!

 

* What did you order?

8/9 Kana wig in Burnt Cherry​

* When did you order?

Tuesday, August 11th​

* Did you order directly from the company, or through a distributor or dealer?

Direct through Jpop​

* How was the communication?

They notified me of my purchase right away, but otherwise there was no need for communication.​

* How easy was it to pay?

Incredibly, it took me straight to paypal at checkout​

* How long did it take to ship?

Not long at all! It was shipped within 24 hours and I received it today on Thursday, August 13th. Talk about fast!​

* Was the quality appropriate for the price, in your opinion?

It's even nicer than I imagined it would be. The wig itself is so soft, it's almost real feeling. I originally bought it with the intent to cut shorter but I'm actually afraid to ruin it!​

* Did the item look like the sales pictures?

Yep, better even.​

* Were you satisfied with the product?

Very much so. ​

* If you weren't satisfied, how did the company solve your problem?

n/a​

* Would you order from this company again?

Of course, I just need to find an excuse to buy another wig. ;D​

* Would you buy this company's products second-hand?

Sure, why not. It's always exciting to buy things 'brand new' though.​

 

* What did you order?
Dollheart outfit and Two wig's

* When did you order?
2009-05-25

* Did you order directly from the company, or through a distributor or dealer?
Direct through JpopDoll

* How was the communication?
Good, They answer to all my mail

* How easy was it to pay?
Really easy through Paypal

* How long did it take to ship?
Well I didn't know I ordered a preorder outfit. Cause at the site it said it was in stock but it took it 3 months before it get to me. I got my order today.

* Was the quality appropriate for the price, in your opinion?
Well I havent checked through it yet. It looks nice

* Did the item look like the sales pictures?
Well yes

* Were you satisfied with the product?
well I was

* If you weren't satisfied, how did the company solve your problem?
Well I pm:ed them that I was worried that my order was delayed. But they pm back that I shouldn't worry.

* Would you order from this company again?
Maybe.

* Would you buy this company's products second-hand?
um maybe

 

* What did you order? Monique Gold Wig, Sassy in Brown-Black, 5/6, but recieved wig in Off-Black. I was sent the wrong color.
* When did you order? Aug 21
* Did you order directly from the company, or through a distributor or dealer? Direct
* How was the communication? There was never any other than an order confirmation.
* How easy was it to pay? Very, through Paypal
* How long did it take to ship? I ordered Friday morning, and recieved in the mail the next Monday. It was incredibly fast.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes, and no, as the wig is the exact style of the Off-Black wig being sold, but again, that's not what I initially ordered.
* Were you satisfied with the product? Yes, actually. The wig is fantastic. I'd recommend Monique to anyone!
* If you weren't satisfied, how did the company solve your problem? N/A Since the wig I did recieve is very lovely, I'm choosing to forgo the trouble of returning it and just keeping it.
* Would you order from this company again? Probably not. I can purchase the same products from other stores, and only choose JPop becuase the particular wig I liked was just barely a few dollars cheaper.
* Would you buy this company's products second-hand? N/A

 

* What did you order? two wigs, both the new Paris Long style
* When did you order?8-25-09
* Did you order directly from the company, or through a distributor or dealer?direct
* How was the communication?perfect
* How easy was it to pay?very easy, direct paypal connection
* How long did it take to ship?arrived to me on 8-27-09
* Was the quality appropriate for the price, in your opinion?beautiful quality, the wigs are a little more expensive, but are VERY long and the quality is excellent
* Did the item look like the sales pictures?yes, the white-blonde wig is more blonde than white, but I suspected this would be the case
* Were you satisfied with the product? based on my expectations yes, I am a bit disappointed that they have STILL not released a very long white wig
* If you weren't satisfied, how did the company solve your problem?there is no problem that is company fault at all
* Would you order from this company again?yes, in a heartbeat
* Would you buy this company's products second-hand?yes, and have done so before

 

* What did you order?
FelixDoll Brownie series Momo with event head
* When did you order?
April 27, 2009
* Did you order directly from the company, or through a distributor or dealer?
Dealer
* How was the communication?
excellent
* How easy was it to pay?
Very easy with paypal
* How long did it take to ship?
2 days once the doll arrived in the US
* Was the quality appropriate for the price, in your opinion?
The price was excellent, and the quality is amazing
* Did the item look like the sales pictures?
Exactly so.
* Were you satisfied with the product?
very
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
yes
* Would you buy this company's products second-hand?
yes

 

* What did you order?
Ginger in carrot red 6/7 and Destiny in ash blond 6/7
* When did you order?
Sept 9th, 09
* Did you order directly from the company, or through a distributor or dealer?
Directly through the website
* How was the communication?
Didn't communicate
* How easy was it to pay?
Easy
* How long did it take to ship?
I got a shipping notice on the 10th despite they say that order could be delayed because of rush orders. However, i got the package on the 29th which is quite long for something coming from the US. Ordered some cloths from Mint on Card on the 9th and received the package one week after. Maybe they didn't send it out on 10th or the Canadian customs got picky about it, i don't know.
* Was the quality appropriate for the price, in your opinion?
Great, the wigs are beautiful and soft. I bought the two during Monique's annual sale so the prices are wonderful too
* Did the item look like the sales pictures?
Yes and better
* Were you satisfied with the product?
The wigs, yes. The shipping time can have some improvement though.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Probably. The downside is that there is no tracking no. for air mail package but that's not their fault. It would hesitate me from ordering because i'm afraid that the package could get lost and never arrive.
* Would you buy this company's products second-hand?
Depends on the quality

 

* What did you order?
1 wig (8-9 Shuya in Autumn Moon), 1 pair of glass eyes, one pair of Monique Gothic Ballerina shoes

* When did you order?
September 30th, 2009

* Did you order directly from the company, or through a distributor or dealer?
From the Jpopdoll Website.

* How was the communication?
Good. No personal communication was required, but I did receive an order confirmation email and a shipping notice with tracking number.

* How easy was it to pay?
Extremely easy via Paypal.

* How long did it take to ship?
I received a shipping notice the next day, and my order arrived the day after that.

* Was the quality appropriate for the price, in your opinion?
Yes. Jpop wigs are so soft and silky! (They have some flyaway/frizz issues, but I knew that beforehand as I own other Jpop wigs... I consider the flyaways a small price to pay for such beautiful wigs). The eyes are very lovely for an inexpensive price, and the same goes for the Monique shoes.

* Did the item look like the sales pictures?
All items looked exactly like the sales photos.

* Were you satisfied with the product?
Very much so.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes; already a repeat customer.

* Would you buy this company's products second-hand?
Definitely.

 

* What did you order?
Kiki Storm Wig Sz 6/7

* When did you order?
9/26/2009

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
No communication outside notification e-mails needed.

* How easy was it to pay?
Very easy, used PayPal option.

* How long did it take to ship?
Shipped 2 days after order, arrived 4 days after order.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, just did actually.

* Would you buy this company's products second-hand?
Assuming the previous owner took good care of them, yes.

 

* What did you order?
4 pairs of glass eyes (two 14mm & two 16mm)

* When did you order?
October 19th, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
Received automated order confirmation and shipping e-mails, but no human response. I was shipped a pair of 18mm eyes instead of 16mm as ordered. I filled out the contact form on the site the day I received them. When there was no response 3 days later, I tried e-mailing directly and still have received no response.

* How easy was it to pay?
Used PayPal, easy.

* How long did it take to ship?
Was shipped 4 days after I placed the order, arrived 7 days after order was placed.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
I was with 3 pairs of eyes. I am not happy about having the wrong size of the 4th pair.

* If you weren't satisfied, how did the company solve your problem?
There has been no response from the company, so my problem has not been resolved.

* Would you order from this company again?
No. While they have many items that I would like to buy, I can not support a business that does not support its customers.

* Would you buy this company's products second-hand?
Yes, if they were in good condition.

 

I keep forgetting to leave feedback here.

I've purchased wigs from Jpopdolls several time this year. IF I can actually find them in stock in the size and color I want, the shipping is quick and the quality is good to excellent.

My biggest issue with them is that they continue to list wigs that have long since sold out and -- much to my suprise upon direct inquiry -- will never be sold in that particular style/size/color ever again due to limited production on each style. It's a huge time sink to shop on their web site and I REALLY wish they'd clean it up!

On the other hand, I've had fantastic customer service from them, so I guess I shouldn't complain

 

The cart has now been modified to remove sold out items.

 

* What did you order?
Monique Paris Black 7-8
* When did you order?
12/29/09
* Did you order directly from the company, or through a distributor or dealer?
Direct
* How was the communication?
NA
* How easy was it to pay?
Very easy
* How long did it take to ship?
Incredibly fast, considering holidays, I had it on the 31st.
* Was the quality appropriate for the price, in your opinion?
Very much so, though it was smaller than the other 7-8s I have bought there
* Did the item look like the sales pictures?
exactly like it
* Were you satisfied with the product?
Very much so
* If you weren't satisfied, how did the company solve your problem?
NA
* Would you order from this company again?
Of course, I have shopped with them many times in the past and will continue to do so
* Would you buy this company's products second-hand?
yes, I have done, and would happily do so again depending on the condition

 

What did you order?
Jpop Wig: Tessa in "Sun" (6/7 inches)

When did you order?
01/09/10

Did you order directly from the company, or through a distributor or dealer?
Directly via the company website.

How was the communication?
Excellent!

How easy was it to pay?
Very easy. I just paid via PayPal.

How long did it take to ship?
They were LIGHTNING fast... shipped the same day I placed my order (01/09/10) and it arrived the following Monday (01/11/09). I'm very impressed!

Was the quality appropriate for the price, in your opinion?
Oh yes. The wig is the softest and most natural feeling I've ever owned.

Did the item look like the sales pictures?
Very much so! Better! Just what I was looking for!

Were you satisfied with the product?
Yes. It is awesome!

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Plan on it! Their wigs are amazing!

Would you buy this company's products second-hand?
If the condition was like new, yes.

 

* What did you order?
Jrock Shimmer 8/9 wig
Glamour Candy 8/9 wig
* When did you order?
26th November 2009
* Did you order directly from the company, or through a distributor or dealer?
Company
* How was the communication?
Fine
* How easy was it to pay?
Very Easy
* How long did it take to ship?
About 3-4 weeks
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
No the Glamour Candy looked pink in the picture but was almost completely blond with a few pink strands when I received it.
* Were you satisfied with the product?
I was satisfied with the Jrock shimmer wig but would have liked the Glamour Candy to have been more pink as in the picture.
* If you weren't satisfied, how did the company solve your problem?
As the quality was fine I did not return it.
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes

 

* What did you order? We did a grouporder and ordered several wigs and a sewing pattern.
* When did you order? 20 May 2011
* Did you order directly from the company, or through a distributor or dealer? Directly from the Company.
* How was the communication? Very good. There was a miscommunication, because one wig and the sewingpattern were already sold out, but the website had let me buy and pay them (they'd already been in my Cart...), but when the package arrived, those two were missing. So I e-mailed them, and they were really sorry, and something must've gone wrong. They said we were to choose if we wanted something else, or if we wished to get our money back. They were really kind and helpfull! One of my friends wished to get her money back, and one wished to get another wig, and I was thinking perhaps to buy another wig with it and just give extra money,, I would give the refund myself, to my friend who wished that,, but then JpopDolls said that it had been their fault, and that we were allowed to look for 2 wigs, no matter the price, and that she would pay shipping costs. They were really friendly and patient when I was asking them all sorts of things, and they gave me all the time of the world.
* How easy was it to pay? Really easy.
* How long did it take to ship? About a small week?
* Was the quality appropriate for the price, in your opinion? It definitely is!
* Did the item look like the sales pictures? Ehm, yes and no,, because the wigs were even more beautiful in reality!
* Were you satisfied with the product? I really was! And as far as I know from the others, they were so too!
* If you weren't satisfied, how did the company solve your problem? About the two missing pieces, we were llowed to get refund or search for something else.
* Would you order from this company again? Definitely!
* Would you buy this company's products second-hand? I don't know, depends on quality, and limitationss.. If something is still in good quality, but they don't sell it new anymore, than perhaps, if I'd really want to have it. But I rather buy from them directly!

 

What did you order?
Monique Gold Label Collection wig, "Geneva" in white, size 8-9

When did you order?
18/06/2012

Did you order directly from the company, or through a distributor or dealer?
I ordered off their website

How was the communication?
I didn't need to communicate with them

How easy was it to pay?
Easy enough, I just paid through paypal

How long did it take to ship?
Exactly 2 weeks - the wig arrived on 2/07/2012

Was the quality appropriate for the price, in your opinion?
Absolutely, it's beautifully soft

Did the item look like the sales pictures?
Yes

Were you satisfied with the product?
Absolutely

If you weren't satisfied, how did the company solve your problem?
Irrelevant

Would you order from this company again?
Absolutely

Would you buy this company's products second-hand?
If it had been well cared for, yes

 

* What did you order?
Kana Momo size 3.5 wig and Monique "Bianca" size 6-7 wig


* When did you order?
August 24th, 2012


* Did you order directly from the company, or through a distributor or dealer?
Directly for the Kana wig, distributor for the Monique.


* How was the communication?
Poor, at best. My order was labeled shipped by Paypal about 4 hours after I finished checkout. A week later they sent me an email with one line that said "We don't have the Bianca wig in color auburn. You can have two tone brown or a refund." I opted for the substitution, and they mailed out the package a day later, with a new tracking number from Paypal.


* How easy was it to pay?
Standard Paypal checkout, so relatively easy.


* How long did it take to ship?
A week+ to actually get to the post office, 2 days in transit.


* Was the quality appropriate for the price, in your opinion?
The Monique wig is fantastic, the Kana wig is just sad. The back and a part of the front are so sparse that the wig cap can be seen through it, and even with extensive styling it's still obvious. It also seemed to be unraveling and I had to repair it straight out of the package.


* Did the item look like the sales pictures?
Yes for the Monique, kinda-sorta for the Kana.


* Were you satisfied with the product?
I like the Monique wig, despite it not being what I ordered. The Kana wig, not at all.


* If you weren't satisfied, how did the company solve your problem?
I haven't bothered. It's not worth it.


* Would you order from this company again?
Not from their website, and definitely not their house brand wigs. I'd consider maybe ordering from their Ebay store.


* Would you buy this company's products second-hand?
No.

 

(from a few years ago--didn't review because the doll was OT for DoA)

* What did you order?
Kaye Wiggs KONEKO mini-sized doll.

* When did you order?
July 11, 2010

* Did you order directly from the company, or through a distributor or dealer?
Direct

* How was the communication?
Quick.

* How easy was it to pay?
Easy with Paypal.

* How long did it take to ship?
Doll was a Pre-order, so took months to produce, but once it was in stock it took less than a week to be shipped

* Was the quality appropriate for the price, in your opinion?
Quality is good. Price is a little high because it is a "designer" doll, but definitely worth it.

* Did the item look like the sales pictures?
Yes. Almost exactly.

* Were you satisfied with the product?
Very satisfied!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I have ordered before and after! Mostly wigs, but also other dolls.

* Would you buy this company's products second-hand?
Yes, I have bought wigs second-hand, and would buy dolls, too, but they tend to have a pretty high mark-up in the marketplace!

 

(from a few years ago--didn't review because the doll was OT for DoA)

* What did you order?
Kaye Wiggs WHITE FAUN NELLY large-sized doll.

* When did you order?
October 3 2012

* Did you order directly from the company, or through a distributor or dealer?
Direct

* How was the communication?
Quick. Brief. Mostly auto-responses, but that's OK.

* How easy was it to pay?
Easy with Paypal.

* How long did it take to ship?
[pre-order, factory will take 8-12 weeks] Feb. 5, 2012 ... so, around the time they tell you to expect...

* Was the quality appropriate for the price, in your opinion?
Quality is good. Price is a little high because it is a "designer" doll, but definitely worth it.

* Did the item look like the sales pictures?
Yes. Almost exactly.

* Were you satisfied with the product?
Very satisfied!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I have ordered before and after! Mostly wigs, but also other dolls.

* Would you buy this company's products second-hand?
Yes, I have bought wigs second-hand, and would buy dolls, too, but they tend to have a pretty high mark-up in the marketplace!

 

* What did you order?
A Jpop Mouse Dust Wig 8-9.
* When did you order?
April 15 of 2013.
* Did you order directly from the company, or through a distributor or dealer?
I ordered directly to Jpop Dolls website.
* How was the communication?
Regular to bad.
* How easy was it to pay?
There was no problem there.
* How long did it take to ship?
They shipped after 2 days (it was an in stock item).
* Was the quality appropriate for the price, in your opinion?
I wouldn't know, the problem is I have not received my wig.
* Did the item look like the sales pictures?
...
* Were you satisfied with the product?
I was not satisfied at all with their service, they should have the option of a full tracking shipping for small packages.
* If you weren't satisfied, how did the company solve your problem?
They have not resolved the problem.
I contacted them after patiently waiting a month for my package, they said they will start a "search" for my package (I'm guessing they were just doing time for the PayPal 45 days claim time was due, because they have not answered my messages anymore).
* Would you order from this company again?
No
* Would you buy this company's products second-hand?
Wouldn't know, as I can't tell about the quality of their products.

Don't recommend international buying from them small items since the USPS service seems to be bad and Jpop Dolls doesn't seem to be interested on helping the costumers to find the USPS lost packages (the tracking of the wig I got from Pay Pal, states the wig has not left the USA).

 

* What did you order?
Raspberry Winter skin.

* When did you order?
Feb. 2013

* Did you order directly from the company, or through a distributor or dealer?
Jpopdolls website.

* How was the communication?
Was good when you communicate with them. But they don't keep inform the buyers.

* How easy was it to pay?
Very easy with paypal.

* How long did it take to ship?
5 months. Was a pre order.

* Was the quality appropriate for the price, in your opinion?
No. The quality is good excepting the hand and feet nails and she cames totally sanded. It's an author doll but the price is very high and I didn't thought it will come on ugly packaging and only pair of eyes.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
I'm very happy, she cames sanded and poses very well.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Probably yes, but not dolls, they are very expensive.

* Would you buy this company's products second-hand?
Yes if it's in good conditions and the price is lower than shop plus possible customs cost.

 

* What did you order?
Elodie Darkest Chocolate wig - 6/7

* When did you order?
30 September 2013

* Did you order directly from the company, or through a distributor or dealer?
Jpopdolls website

* How was the communication?
No communication was necessary.

* How easy was it to pay?
Very easy with PayPal.

* How long did it take to ship?
I was charged 2-Day Shipping, but it took 2 days for them to send it out and then 3 days once mailed.

* Was the quality appropriate for the price, in your opinion?
The wig itself was 100% worth the $27 price tag. It's shiny, soft, full, and pretty easy to style despite the long length.

I do, however, believe the shipping they require is overpriced considering how long it takes for them to mail out. When buying wigs from JpopDolls before, I never had this issue.

* Did the item look like the sales pictures?
Pretty much! Looks better in person.

* Were you satisfied with the product?
I am very pleased with the wig, yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, although I hope shipping will either have more options or it will be faster for what is charged.

* Would you buy this company's products second-hand?
Probably.

 

* What did you order? Gracie Elf in white skin on MeiMei body (IN STOCK)
* When did you order? 11/21/2016
* Did you order directly from the company, or through a distributor or dealer? through the company
* How was the communication? Easy, just simple "we got your order messages"
* How easy was it to pay? Easy, paypal no fees
* How long did it take to ship? arrived 11/23/2016
* Was the quality appropriate for the price, in your opinion? gorgeous doll! great resin, super cute and unique--yes!
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes, but not for inflated prices. >.<;

 

* What did you order? 8 wigs
* When did you order? 1/15/2017
* Did you order directly from the company, or through a distributor or dealer? through the company
* How was the communication? just simple "we got your order messages" see below for more info on the problems
* How easy was it to pay? Easy, paypal no fees
* How long did it take to ship? arrived 1/20/2017
* Was the quality appropriate for the price, in your opinion? good quality wigs
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? No
* If you weren't satisfied, how did the company solve your problem?
I had to email the company 1/20/17 when I received my order because 2 wigs were not in the order, 1 wig was the wrong color, and 1 wig was the wrong style. At that point I was informed by the company that they were just getting to refunds and that due to the huge number of sales (they had a wig sale) some styles/colors sold out and they may have sent me the wrong wigs. They refunded me for the missing wigs the same day and asked that I send back the wrong wigs and they would send out replacements and pay for the shipping. Communication was spotty as they said their assistant was out of the office and they were handling things solo. I asked 1/20/17 for their shipping address. Contacted them again 1/23/17 for their shipping address. Contacted them again 1/24/17 for their shipping address and expressed my concern over the lack of communication. 1/24/17 they emailed me back with their shipping address and the above excuse. 1/25/17 I mailed out the wigs and submitted for paypal to pay for my return shipping. The seller never again offered or provided any refund for the return shipping but paypal did.
* Would you order from this company again? Maybe, not on a sale
* Would you buy this company's products second-hand? Yes, but not for inflated prices. >.<;

 

• 
  Grace Szczepaniec of Jpopdolls has passed away. Our thoughts and prayers are with her family.

 

* What did you order? In Stock Linda by Linda Macario
* When did you order? 2/20/2022
* Did you order directly from the company, or through a distributor or dealer? through the company
* How was the communication? Basic reply, very automated
* How easy was it to pay? CC via PayPal
* How long did it take to ship? Still waiting. Wrote them on 2/23/2022 about order and was told a big back up of packages to be shipped. Got tracking number on 2/28/2022 that made me think doll was on way. It is now 3/2/2022 and the package has not moved. All tracking says is label created. So 10 days and still no doll shipped. Today ( 3/4/22) This is what USPS says:
Shipping Label Created, USPS Awaiting Item
February 28, 2022 at 1:58 pm
MUKILTEO, WA 98275
This is ridiculous!

I have now contacted my CC company, as well as wrote again to JPop this time telling them i don't want doll, I want my money back and that my CC company has been contacted. NOTHING! The doll has not moved in tracking and I am now hoping CC company has received maybe other such issues with JPop, but it would have to be through other bank Visa cards as mine is through small town bank. Anyway I am hopeful this will soon be over and I will have my money. (3/13/22)
(3/17/22) Was going to also get PayPal involved, but was shown three email addresses for JPop so sent another email hopefully going directly to owner. This will be fourth email sent and still no change in tracking and no reply from JPop on last email.

Today ( 3/18/22 ) I sent dispute info to PayPal as I was afraid CC company alone might not help. Also wanted JPop on PayPal's radar. I have read on Instagram that maybe police should be involved. How does one even do that if not in your state?
4/6/2022 - JPop is now in the past. I have received refund through PayPal as they found in my favor. My CC wanted more info, but I got my refund finally credited to my account and I am now the amount less in my bill for the coming month. I am sorry that JPop doesn't seem to run as good as when Grace was alive, but if the business is to much for the daughter, maybe she should just sell it to someone who can run it better and save it before the good name her mom built is totally ruined.

* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
Company didn't do anything, it was all PayPal that helped me and I am very grateful.

* Would you order from this company again? Not likely
* Would you buy this company's products second-hand? Maybe

 

* What did you order?
Asella/Nobledolls Raspberry in Coffee Skin

* When did you order?
October 30th, 2020

* How was the communication?
Layla was quick to answer my questions about how long the preorder should take to arrive prior to when I ordered (about 3-5 months was the estimate I was given).

Since then, sometimes she answers sometimes she doesn’t, and when she does she keeps her responses vague. I’ve been told my order would arrive “soon” multiple times and was given a concrete month once for when it’d arrive, of which that month came and went with no follow up. Any information I’ve gotten about my order has been by having to go out of my way to contact Layla myself or through posts in the Nobledolls thread and other social media sites.

In February 2022, Asella posted on their own FB page that they spoke with 2 casters that Jpopdolls had been known to use before (Fdoll and Island Doll), and they said they haven’t received any orders for Asella’s sculpts from Jpopdolls in some time.
Screenshot (original post in french) | Screenshot (translated to english) | My IG post about the situation. Asella commented with the caster names.

Layla of Jpopdolls responded by saying Asella was misinformed, but hasn’t offered any sort of proof that orders have actually been made (and I have no idea who they’re using to cast dolls in this case) and has only told myself and other customers that the dolls are set to arrive in spring, and if not, we will be refunded. I was also told in that email that she’d make a public post about what Asella had to say, as well as a proper delivery date, but as of today (March 10, 2022), she has made no such posts from what I’ve seen on her FB page, which is where she posts more reliably. She only made a post regarding Kaye Wiggs dolls that are also behind schedule.
Screenshot

On March 4th, I emailed Layla again for an update for the delivery date for Asella’s dolls, as well as asking why a post hasn’t been made yet regarding the accusations. I also asked who her caster is if she isn’t using the ones Asella thought she was. As of posting this review (March 10th), I haven’t received a reply.

* How easy was it to pay?
Straight forward payment through Paypal.

* How long did it take to ship?
I have not received my doll nor a refund as of posting.

* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?

* Would you order from this company again?
I will never purchase from Jpopdolls again. I wouldn’t even bother with in-stock goods since other customers seem to have issues getting even those shipped from what I’ve seen posted on Jpop’s own Facebook page. I would suggest other doll collectors to avoid purchasing anything from Jpopdolls.

 

NEGATIVE: SCAM WARNING


* What did you order?
Noble Dolls Raspberry MSD coffee t an

* When did you order?
29.10.2020

* Did you order directly from the company, or through a distributor or dealer?
Jpopdolls website

* How was the communication?
the longer it took, the scarcer the communication became, and every time, something else was blamed: family loss, corona, shipping services, and now, a sick pet according to their Facebook page.

* How easy was it to pay?
Paying is easy, try getting a refund after 2 years and no goods.

* How long did it take to ship?
the doll was not shipped and the caster has come forward saying the production of some sold doll(s) was never even ordered by JPOP

* Was the quality appropriate for the price, in your opinion?
I wouldn't know, I'm not getting my order.

* Did the item look like the sales pictures?
item not received

* Were you satisfied with the product?
item not received

* If you weren't satisfied, how did the company solve your problem?
they're ignoring it to death after stalling me and several others out of Paypal buyer protection; we're talking over $600 here.

* Would you order from this company again?
Absolutely not. More and more people in the hobby, including Asella herself, are issuing scammer warnings against this dealer all over social media. I am taking legal action.

* Would you buy this company's products second-hand?
sure.

 

NEGATIVE- Scam Warning!
* What did you order?
Noble Dolls Elf Raspberry grey, Noble Dolls Elf Raspberry dark tan

* When did you order?
January 2020, March 2021

* Did you order directly from the company, or through a distributor or dealer?
Through JpopDolls

* How was the communication?
Absolute rubbish. When I first contacted them, I politely asked about layaway, and received a brusque answer that boiled down to 'how long?'. I replied and received no further communication. So I took the hint, worked hard to scrape together enough money, and bought the first Raspberry.

A year passed, during which I made exactly two inquiries- at the first one, I was told they would be coming in 'a few weeks' (This was July). Autumn came, and my second inquiry received no reply. I was not yet aware that JpopDolls has a recent history of stealing customers' money, so I assumed this was along the lines of my not-as-good experiences with a couple of other US dealers, and that I would get the doll eventually. Therefore, when my grail Raspberry was announced for preorder a year later, I again scraped together the funds to purchase her.

It was early into this year when Asella, the artist behind Noble Dolls, was contacted by a number of us, and realized that not only had she never been paid for these 'preorders', she had nothing to do with them. She contacted both of the casting companies whom Jpop had contracted with in the past, and neither had received orders in years.

Before I could do anything, I received a copy-paste email along with the majority of fellow customers- some of whom got emails with the wrong name pasted in the address- calling Asella a liar and a slanderer and assuring us that Leila would take legal action against her.

I thanked her for the followup, and warned her that I might be taking legal action of my own if she did not refund my money. After much dodging and spotty communication, I did eventually receive the sample copy of the Grey Elf Raspberry used for the site pictures, which I passed along to the rightful owner. But she has never refunded me, despite agreeing to, nor done anything about the Dark Tan Raspberry I am owed, except marking the order as 'Complete' on the site. The PayPal bill is still sitting open, and has been since April. Leila is a liar and a thief.

* How easy was it to pay?
They are all too happy to take your money. You will be charged instantly, then ignored.

* How long did it take to ship?
I have not- and will not receive- the Dark Tan Elf Raspberry, as she does not exist. Getting the grey one was a saga unto itself. When she finally agreed to send me the sample doll, she waited several days, then uploaded a blank tracking number that sat for a week and a half. I made a public callout post on Instagram on the discussion post concerning her, and someone pointed out that I could hit her for fraudulent shipping. The very next day, Raspberry was finally shipped. Roughly two years, two months after her 'preorder'.

* Was the quality appropriate for the price, in your opinion?
The Raspberry I received was old stock from Grace's era, and the sealant on the faceup had yellowed. Standard loosened stringing from age. Still her quality was fantastic- I was very sad I could not keep her. However, I must still say 'no', because in addition to lying and stealing from her customers, Leila raised the price by an additional $200! Dolls from Asella were originally $450, and she charged $650, plus shipping.

* Did the item look like the sales pictures?
Yes. Grey Raspberry was the exact doll in the pictures- do not trust her if she says she can send you a sample of that doll. I have already received the only one.

* Were you satisfied with the product?
Absolutely not. I could walk outside and fill a box with air for free.

* If you weren't satisfied, how did the company solve your problem?
By ignoring, lying, and trying to avoid me however possible until she was faced with the threat of legal action. Then ignoring the PayPal bill she was served accordingly. Unfortunately I was unable to re-obtain my money through PayPal, despite ongoing issues with her account, but I am still looking into reporting her to both the FBI and the police. If you go to the Jpop Facebook page, you can see furious customers with unfulfilled orders dating back for years. This woman has stolen tens if not hundreds of thousands of dollars, and she has no intent of stopping.

* Would you order from this company again?
Nope. At least one person is suing her. I've looked into it myself more than once. Do not order from her, do not give her a moment of your time. She will only send out an old, yellowed sample doll left over from her mother's stock if she absolutely has to, and even then, she's far more likely to ignore you and just take your money.

* Would you buy this company's products second-hand?
Already have! I can 100% recommend Asella's dolls. They're beautifully engineered.

 

* What did you order? Asella Raspberry Elf Darkest Tan Preorder
* When did you order? February 22, 2021
* Did you order directly from the company, or through a distributor or dealer? JpopDolls
* How was the communication? Fine at first if a bit slow. Was told 4 months at first, the delays at the factory from COVID, then delays at the ports from COVID, then delays at jpop due to injury, then delays at jpop due to a dog being sick?? Now I can only get replies through Facebook and the poor girls handling that always say they have no idea what is going on.
* How easy was it to pay? Easy
* How long did it take to ship? Never shipped
* Was the quality appropriate for the price, in your opinion? Don't have the doll
* Did the item look like the sales pictures? Don't have the doll
* Were you satisfied with the product? Wish I had the product to tell you.
* If you weren't satisfied, how did the company solve your problem? Problem not resolved.
* Would you order from this company again? Never. This was not my first order but it is my last.
* Would you buy this company's products second-hand? Probably not. As much as I love raspberry I'm pretty bitter at having lost $550.

 

NEGATIVE: SCAM WARNING

* What did you order? Asella Raspberry Elf Grey Skin with Faceup
* When did you order? 01-24-2020
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? Non-existent. I did receive the following on Tue, Feb 22, 2022 12:40 AM

This is the post from February 20, 2022 that Jpop Dolls is referring to that is on Facebook

I contacted Jpop on March 8, 2022 and have never head back. No doll still. No updates on Facebook. Quite a few people have tried to file complaints with the Attorney General of Washington state and all complaints have been closed with no recourse for Jpop Dolls.

There is a complaint group on Facebook if you also lost money and wish to join: LINK

* How easy was it to pay? Yes
* How long did it take to ship? Never shipped
* Was the quality appropriate for the price, in your opinion? N/A
* Did the item look like the sales pictures? N/A
* Were you satisfied with the product? None was received
* If you weren't satisfied, how did the company solve your problem? No
* Would you order from this company again? No
* Would you buy this company's products second-hand? Asella makes amazing dolls and would love to buy from her directly if possible.