Jane's Dolland Feedback

* What did you order?
Fairy castle msd preorder with company faceup and pair of Dika doll spare hands
* When did you order?
January 2022
* How was the communication?
Good. She emailed me when my order arrived with a photo of my order and again when she shipped it out with tracking.
* How easy was it to pay?
Paid in full with PayPal
* How long did it take to ship?
3 months even with Covid delays in China
* Were there any missing or broken items in your order?
No
* Would you order from this company again?
Yes. Her faceups have gotten quite good so I will definitely use her faceup service in the future if I don’t want a company faceup.

 

* What did you order? True Love Xiaomo w/ face-up (In-Stock)
* When did you order? June 27th
* How was the communication? Fantastic! I asked a question in the chat and had a response back within 15 minutes. She also went out of her way to fulfill a special request.
* How easy was it to pay? Very simple, I paid in full with PayPal.
* How long did it take to ship? She arrived to my home within 3 days.
* Were there any missing or broken items in your order? No
* Would you order from this company again? Yes, I already have.

 

* What did you order? Tinyfox Liluta, bodysuit, and faceup (wipe company faceup and re-do it to my preference) (preorder)
* When did you order? Feb 18, 2022
(Received my order 5/31)
* How was the communication? Amazing. Jane answered all my questions. Sent me a rough preview of the face up as well to confirm thats what I wanted. Once she received my doll from tinyfox she had the faceup completed within a couple days. She always responded to me within 24 hours.
* How easy was it to pay? Easy, she invoiced me once we finalized my order and I paid through PayPal in full
* How long did it take to ship? She shipped very quickly
* Were there any missing or broken items in your order? No
* If there were any problems with your order, how did the company handle them? N/A
* Would you order from this company again? Yes, I already have. I am really happy with the faceup and communication. She made ordering my first doll a great experience.

 

* What did you order? True Love Cole w/ face-up (In-Stock)
* When did you order? July 6th, 2022
* How was the communication? Great!
* How easy was it to pay? Very simple, I paid in full with PayPal.
* How long did it take to ship? I ordered on a Wednesday night, and he shipped out Monday morning (arrived the 13th).
* Were there any missing or broken items in your order? No
* Would you order from this company again? Yes!

 

* What did you order? Faceup service including wipe of existing faceup (I shipped doll head to her)
* When did you order? 7/28
She sent the completed head back to me 8/7
* How was the communication? Amazing again! I sent her an example of the style I was looking for and asked for one specific change which she did. She kept me up to date on progress
* How easy was it to pay? Easy, she invoiced me and I paid via PayPal in full
* How long did it take to ship? She shipped exactly when she said she would, it was very quick
* Were there any missing or broken items in your order? N/A
* If there were any problems with your order, how did the company handle them? N/A
* Would you order from this company again? Yes!!

 

* What did you order?
Qianhe doll 1/4 blind box in stock
* When did you order?
January 12
* How was the communication?
Great! I emailed to ask about the doll and she answered within 6 hours even though I asked on the weekend
* How easy was it to pay?
Extremely. PayPal and done
* How long did it take to ship?
It shipped the Thursday after I ordered so like 2 days tops?
* Were there any missing or broken items in your order?
Nope!
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Absolutely!

 

* What did you order?
XAGA Doll 1/4 male body, Moom Doll 1/4 Shampoo head, faceup service

* When did you order?
February 2024

* How was the communication?
Great! I've ordered from Jane many times for OT dolls as well, and communication has always been pleasant and relatively fast. She's also been willing to offer advice when I've asked for it. (For things like eye size and resin matching.)

* How easy was it to pay?
Very easy.

* How long did it take to ship?
About seven months. The head was delayed.

* Were there any missing or broken items in your order?
Yes. The body had a crack in its neck and indentations from the pressure of the S hook against its resin.

* If there were any problems with your order, how did the company handle them?
I photographed the damage and emailed Jane about it. Although it was the weekend, she got back to me the next day to say she'd contact XAGA about it. Then she got back to me about two days later and told me that XAGA would send a replacement in about eight weeks.
**UPDATE** I did in fact get the replacement part just about EXACTLY eight weeks later - on Christmas Eve!. It was very well packed in a big bubble inside a box. They also included a narrow string puller which helped with changing out the part.

* Would you order from this company again?
Yes.

 

*What did you order?
Imomo Doll 1/6 Vinyl Doll Toppi (IS)
Imomo Doll 1/4 Doll Sola Full Set (IS)
Sasato dress 1/4 Intern Evil (IS)

* When did you order?
February 20th, 2024

* How was the communication?
The communication was great! I received notifications when my items were processed & shipped.

* How easy was it to pay?
Very easy, I paid right on the website.

* How long did it take to ship?
I purchased in-stock items and they only took 2 days to ship!

* Were there any missing or broken items in your order?
No, everything arrived in great condition!

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again? Absolutely, and I look forward to my next order!