Lost/Damaged Items Missing from Soom Order?

My Amber, Daughter of Caliph outfit is missing from a clothing and wig order I made.

 

Several people have posted in the Euclase waiting room that their outfits are missing too.

 

That happened to me to and there are others in the Heliot waiting room. I'm thinking since they moved some of the items around on the site, the links that should be showing in the cart are no longer functional... Hopefully we find out for sure!

 

Yes my order for Euclase was also missing that outfit... I am so happy that I am not alone

OK I am not happy that this is happening at all but at least with all of us asking them, they will definitely go back and fix the problem sooner.

 

This is just strange, yeah? Soom's a good sort though. I hope they get back to you all soon. It's like something 'databasey' happened. I hope the orders aren't lost. Do any of you take screen-shots of your open orders at places like Soom? This is enough to encourage me to do so in the future. But I do have high hopes it will be sorted out soon! I look forward to your answer from Soom, HeidiPay.

 

I'm glad I saw this. My Amber outfit I ordered is missing as well, but the price is the same as with it. I hope it's just a glitch.

 

Yup, my Haidi biweekly outfit is missing from my layby but my total is the same. I imagine they will fix the glitch tomorrow.

 

Like someone mentioned previous, all the missing clothing were in the Special Order section but have now been moved to the Bi-weekly section. So, I'd assume that because the original location of our outfits is missing, it is not registering on our order. I, too, have messaged SOOM because I freaked when I say and imagined the worst lol.

I just hope they are able to fix it because I wasn't sent a confirmation email, which lists all our purchase

 

Well, add my Heliot Desert Hermit clothes to the missing item list. I noticed today that people have received their clothes, but mine had not yet shipped. So I log into my account and, lo and behold, the clothes are mysteriously missing from my order and I have a credit on my account for their purchase price. I am so upset right now I could scream.

The fact that their Q&A board has 4 pages of unanswered responses means I probably won't get an answer for a day or two, either.

/begin rage

I would be a lot less upset about this if I had ever had one (just one) order go right with them, but every.single.order. I have ever placed with them has gotten screwed up one way or another. I am so sick of dealing with them, and this is going to be my last order with them. I can not stand the screwups.

/end rage

I sincerely look forward to hearing what the rest of you find out. Hopefully, all will be well.

 

Heidipay,

I am so relieved to see that you received a response and that it's an error on Soom's end. Thank you so much for sharing.

 

I checked and my Amber dress is back in my order, so hopefully they got it fixed and everyone's order is back to normal!

 

yes mine is fixed as well

 

I received a shipping notice today. According to the list of what's contained, my outfit has been included in the order. Soom may have criticized me for being "harsh" when I griped at them on their Q&A, but it seems to have gotten the ball rolling.

 

My bi-weekly clothes order also dissapeared but when I contacted Soom about it they mentioned that they had problem with the site and after a few days it was back in my order list.

 

My outfits are back too. Now if only I'd get a shipping notice!

 

I received my order yesterday and the outfit was included. Glad Soom was able to get their stuff together.