Shipping Issue with BJDivas shipping

BJDivas are notoriously slow with shipping, even for in-stock items. They are understaffed and inefficient, and their excuses are always dodgy. There's no reason the tariffs would have any impact on couriers within the US. So far, people have been getting their items from this dealer eventually - but it takes a long time. But be careful complaining about it publicly, since BJDivas like to put customers that annoy them on blast, by name, on their facebook. I hope you get your order soon!

 

My order with them was a few years ago but it also took a similar timespan to receive the tracking number and then a while to have the item shipping ready. Unfortunately, they found out then that the item was damaged and I never received the order but did get my refund immediately. From looking at their feedback, it looks like people have been having very similar experience with them for years, so the delay is not necessarily tariff-related.

It might be worth waiting while you still have PayPal protection because people have received their good eventually, but I do agree it's annoying how long it takes.

 

My last orders were in the "Pre-Shipment-Phase" for around 3 weeks each. In the end everything arrived safely

 

I honestly think they only ship once a week, if that. While it may take longer than expected, it will get to you.

 

Happy Birthday!!

 

Some dealers sell items that are “in stock” at the company, it doesn’t mean the dealer has it. So it takes time to ship from the company to the dealer, then to you. Dolk US does it too, it’s like they are a buying agent rather than buying directly from the dealer if that makes sense. Dealers that do that and say it is “in stock” should put a disclaimer that it means it’s in stock from the company.

 

I think all of BJDivas' in stock wares are actually in their warehouse, there are items that have been listed for forever. It's just getting them out to the customers what takes time.

@LiselT - I'm glad your package is moving! I hope it arrives swiftly!

 

I have an Oder of “instock” items that I placed over a year ago. They also gave me the same excuses about tariffs and shipping times etc. which makes no sense for items that are supposedly already here. I wish I had been able to read posts here on DoA before i ordered, would not have placed any orders with them. A few weeks ago, they sent me a letter (tracked) that was a copy of a receipt and their cancellation policy. PayPal marked the order as delivered so I had to call and talk to them. PayPal was not happy and said that they would investigate since that is a violation of their policies. PayPal would not give me a refund though